Contact Information
Main Toll Free Number 800.800.8586
Local Phone Number 570.655.5574
Internet Address for Product Information www.pridemobility.com
Internet Address for Service Information www.prideservice.com
“Live Chat” available 8:30 am — 5:00 pm EST
Toll Free Service Hotline 877.800.1248 (Dealers Only)
Press 7 for Technical Service, then
Press 1 for Help Desk or
Press 2 for Quantum Rehab Tech or
Press 3 for Power Chair Tech or
Press 4 for Scooter Tech or
Press 5 for Lift Chair Tech
Parts Order Fax 866.800.1011
Technical Assistance is available Monday — Friday 8:30 a.m. — 7:00 p.m. EST*
*Skeleton Staff from 5:30 p.m. — 7:00 p.m.
Pride Mobility Products Corporation
182 Susquehanna Ave.
Exeter, PA 18643
* I N
F
M
ANU3986*
Including models: Victory 9 and Victory 10
VICTORY 10
VICTORY 9
SAFETY GUIDELINES
The symbols below are used throughout this troubleshooting guide to identify warnings and important infor-
mation. It is very important for you to read what follows the symbols and understand it completely.
WARNING! Indicates a potentially hazardous condition/situation. Failure to follow designated
procedures can cause either personal injury, component damage, or malfunction. On the
product, this icon is represented as a black symbol on a yellow triangle with a black border.
MANDATORY! These actions should be performed as specified. Failure to perform mandatory
actions can cause personal injury and/or equipment damage. On the product, this icon is
represented as a white symbol on a blue dot with a white border.
PROHIBITED! These actions are prohibited. These actions should not be performed at any
time or in any circumstances. Performing a prohibited action can cause personal injury and/
or equipment damage. On the product, this icon is represented as a black symbol with a red
circle and red slash.
© Pride Mobility Products Corp. 2010
Rev. A/January 2010/INFMANU3986
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 3
Table of Contents
INTRODUCTION ................................................................................
.
....
.
.
.
............... 4
Victory 9/10 Technical Troubleshooting Guide .................................................................................4
How to Use Pride Model Specific Technical Troubleshooting Guides ............................................. 4
System Retest ................................................................................................................................. 4
SECTION 1 - KEY INSERTED INTO KEY SWITCH AND TURNED ON - NO SIGNS
OF POWER ............................................................................................................... 6
SECTION 2 - KEY INSERTED INTO KEY SWITCH AND TURNED ON - POWERS
ON BUT THE SCOOTER WILL NOT DRIVE ........................................................... 9
SECTION 3 - BEEP CODE DIAGNOSIS ................................................................. 11
Beep Code #3 - High Battery Voltage .............................................................................................11
Beep Code #5 - Brake Fault ...........................................................................................................11
Beep Code #6 - Throttle Trip ..........................................................................................................12
Beep Code #7 - Throttle Trip ..........................................................................................................13
Beep Code #8 - Motor Disconnected ..............................................................................................15
Beep Code #9 - Possible Controller Trip .........................................................................................16
4 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
INTRODUCTION
VICTORY 9/10 TECHNICAL TROUBLESHOOTING GUIDE
"#$%!&$'()*+!,-./!"0'#1$'23!"*)4530%#))($16!74$80!')90*%!8$261)%($'!218!*0:2$*!%'012*$)%!;)*!&$'()*+!,!218!./!%'))(0*%<
"#$%!64$80!$%!8$9$808!$1()!(#*00!%0'($)1%!()!288*0%%!(#*00!(*)4530%#))($16!%'012*$)%=
>0'($)1!.!?!@0+!A1%0*(08!A1()!@0+!>B$('#!C18!"4*108!D1!E!F)!>$61%!);!G)B0*
>0'($)1!H!?!@0+!A1%0*(08!A1()!@0+!>B$('#!C18!"4*108!D1!E!G)B0*%!D1!I4(!(#0!>'))(0*!J$33!F)(!K*$90
>0'($)1!L!?!I00:!M)80!K$261)%$%
How to use this Pride Model Specific Technical Troubleshooting Guide
C33!G*$80!N)803!>:0'$;$'!"0'#1$'23!"*)4530%#))($16!74$80%!;)33)B!(#0!%2O0!;)*O2(<!"#0+!2*0!8$9$808!$1()!%0'($)1%
288*0%%$16!%+O:()O%!%4'#!2%!!@0+!A1%0*(08!A1()!@0+!>B$('#!C18!"4*108!D1!E!F)!>$61%!);!G)B0*!218!@0+!A1%0*(08!A1()
@0+!>B$('#!C18!"4*108!D1!E!G)B0*%!D1!I4(!(#0!>'))(0*!J$33!F)(!K*$90<!A;!(#0!O)5$3$(+!:*)84'(!$%!'2:2530!);!6$9$16
500:!')80%P!)10!%0'($)1!B$33!8023!B$(#!02'#!')80!;)*!(#2(!O)803<
"#0!(*)4530%#))($16!64$80!4($3$Q0%!8$26*2O%!(#2(!2*0!3)'2(08!)1!(#0!$1%0*(!%#00(R%S<!See figure 1<!"#0%0!8$26*2O%!$801($;+
O2$1!')O:)101(%!5+!14O50*!R.P!HP!LP!0('<S!218!233!')110'()*%!5+!14O50*!B$(#!2!3)B0*!'2%0!0T(01%$)1!R.2P!H2P!L2P!0('<S<
"#0!8$26*2O%!23%)!%#)B!#)B!233!);!(#0!')O:)101(%!2*0!')110'(08<
U%$16!(#0!"2530!);!M)1(01(%P!3)'2(0!(#0!%0'($)1!(#2(!50%(!80%'*$50%!+)4*!(*)4530%#))($16!$%%40<!V2'#!%0'($)1!B$33!$1'3480
2!3$%(!);!%+O:()O%P!;)33)B08!5+!2!8$261)%$%!);!(#0!:*)530OP!218!;$1233+!2!%)34($)1!)*!:*)'084*0!()!%)390!(#0!:*)530O<!"#0
:*)'084*0!$%!%0(!4:!2%!2!14O50*08!3$%(!);!$1%(*4'($)1%P!B#$'#!O2+!$1'3480!)10!)*!O)*0!(0%(%<!W0%43(%!);!(#0%0!(0%(%!B$33=
K$*0'(!+)4!()!'#2160!2!')O:)101(!218!*0(0%(!(#0!%+%(0O<
7)!()!(#0!10T(!14O50*08!%(0:<
C8921'0!()!2!14O50*08!%(0:!;2*(#0*!23)16!$1!(#0!%0'($)1<
Figure 1. Diagram Insert Sheet(s) (Located Within the
Manual)
System Retest
J#01! 2! :*)'084*0! %:0'$;$0%! ()! *0:32'0! 2! ')O:)101(P
+)4!O4%(!*0(0%(!(#0!%+%(0O!2;(0*!*0:32'$16!(#0!')O:)101(<
To retest the system:
.< W0O)90!(#0!X0+<
H< W0:32'0!(#0!')O:)101(<
L< W0')110'(!21+!#2*10%%0%!(#2(!B0*0!8$%')110'(08<
Y< A1%0*(!(#0!X0+!218!(4*1!)1!(#0!:)B0*<
!If the scooter operates normally,!(#01!*02%%0O530
(#0!%'))(0*<
!If another problem has surfaced,!(#01!6)!()!(#2(
:*)'084*0!$1!(#$%!64$80<
Use Diagram Insert for Reference
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 5
1
2
10
16
11
12
21
19
22
20
17
18
15
14
13
3
5
6
4
9
7
8
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Diagram 1. Victory 10 Troubleshooting Key (Victory 9 May Differ Slightly in Appearance)
6 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 5. Battery Terminal Measurement
SECTION 1 - KEY INSERTED INTO
KEY SWITCH AND TURNED ON - NO
SIGNS OF POWER
Symptoms:
"#0!52((0*+!')18$($)1!O0(0*!$18$'2(0%!1)!:)B0*<
"#0!#)*1!218!3$6#(%!8)!1)(!B)*X<
"#0!%'))(0*!8)0%!1)(!8*$90<
Diagnosis:
"#0!:)B0*!#2%!5001!$1(0**4:(08!$1!%)O0!:2*(!);!(#0!%+%(0O<!
Solution:
U%0!(#0! ;)33)B$16!:*)'084*0!()! 80(0*O$10! B#0*0! (#0! :)B0*! #2%
5001!$1(0**4:(08=
NOTE: Ensure that the key is inserted all the way into the key
switch and the key switch is turned completely clockwise. Also
check the key fuse in the fuse block on the tiller. If the fuse does
not appear to be blown, test the fuse with a multimeter. (The
resistance should be 1 ohm.) Be sure to reinstall the fuse before
testing.
.< M#0'X!(#0!'$*'4$(!5*02X0*!RYS<!See figure 2<
!If the circuit breaker (4) is not tripped,
(#01!6)!()!(#0!10T(!%(0:<
!If the circuit breaker (4) is tripped, (#01!*0%0(!$(!218!*0(0%(!(#0
%+%(0O<
H< N02%4*0!9)3(260!2'*)%%!:$1!.!218!:$1!H!);!')110'()*!.H2<!See
figure 3 and diagram 2<
!If your multimeter indicates 0VDC, (#01!6)!()!(#0!10T(!%(0:<
!If your multimeter indicates less than 18VDC but more than
0VDC, (#01!*0'#2*60!(#0!52((0*$0%!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates more than 18VDCP! (#01! 6)! ()
step 18<
L< W0O)90!(#0!%02(!218!*02*!%#*)48<!See figure 4<
Y< N02%4*0!9)3(260!2'*)%%!(#0!1062($90!218!:)%$($90!(0*O$123%!);
)10! 52((0*+P! (#01! O02%4*0! 9)3(260! 2'*)%%! (#0! 1062($90! 218
:)%$($90!(0*O$123%!);!(#0!%0')18!52((0*+<
!If your multimeter indicates greater than 9VDC for both
batteries, (#01!6)!()!(#0!10T(!%(0:<
!If your multimeter indicates less than 9VDC on both batteries,
(#01!*0'#2*60!(#0!52((0*$0%!218!*0(0%(!(#0!%+%(0O<
Figure 3. Connector 12a
Figure 2. Circuit Breaker (4)
Figure 4. Victory 10 Seat and Rear Shroud
Removal (Victory 9 May Differ Slightly in
Appearance)
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 7
Z< U1:346! ')110'()*! .'! ;*)O! ')110'()*! L2! 218! ')110'()*! H'
;*)O!')110'()*!L5<!See diagram 3<
[< N02%4*0!9)3(260!2'*)%%!:$1!.!218!:$1!H!)1!')110'()*!.'!218
')110'()*!H'<!See figures 6 and 7<
! If your multimeter indicates greater than 9VDC for both tests,
(#01!:346!')110'()*%!.'!218!H'!52'X!$1()!')110'()*%!L2!218!L5
218!6)!()!(#0!10T(!%(0:<
!If your multimeter indicates 0VDC on either test, (#01!*0:32'0
0$(#0*!(#0!30;(!)*!*$6#(!52((0*+!#2*10%%!R.!)*!HS!218!*0(0%(!(#0
%+%(0O<
\< N02%4*0!9)3(260!2'*)%%!')110'()*!.2!RES!218!')110'()*!H5!R]S<
See figure 8<!
^
If your multimeter indicates 0VDC,
(#01
O02%4*0!9)3(260!2'*)%%!')110'()*!.5!R]S!218!')110'()*!H2!RES<_
!If your multimeter indicates 0VDC for both measurements,
(#01!6)!()!(#0!10T(!%(0:<
!If your multimeter indicates greater than 18VDC on either
measurement, (#01!6)!()!step 10<
`< W0O)90!(#0!52((0*+!')110'()*!O)8430<!See figure 9<
,< N02%4*0!*0%$%(21'0!2'*)%%!(#0!'$*'4$(!5*02X0*!RYS!(0*O$123%!RY2
218!Y5S<!See figure 10<
!If your multimeter indicates less than 1 ohm, (#01!*0:32'0!(#0
')1(*)330*!:)B0*!#2*10%%!RLS!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates greater than 1 ohm, (#01!*0:32'0
(#0!'$*'4$(!5*02X0*!RYS!218!*0(0%(!(#0!%+%(0O<
Figure 7. Connector 2c
Figure 6. Connector 1c
Figure 9. Battery Connector Module Removal
Figure 10. Circuit Breaker (4)
Figure 8. Connectors 1a and 2b
1a-1b+2a-2b+
4a
4b
MANDATORY! Battery posts, terminals,
and related accessories contain lead
and lead compounds. Wear goggles and
gloves when handling batteries and
wash hands after handling.
WARNING! Always protect the batteries
from freezing and never charge a frozen
battery. Charging a frozen battery may
result in damage to the battery.
WARNING! Connect your battery har-
nesses in the proper manner. RED (+)
cables must be connected to positive (+)
battery terminals/posts. BLACK (-)
cables must be connected to negative (-)
battery terminals/posts. Protective caps
should be installed over all battery ter-
minals. REPLACE cables immediately if
damaged.
8 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 15. Connector 7d
Figure 13. Connectors 3f and 3e
Figure 14. Connector 8a
From step 7
./< W0O)90!(#0!O2$1!%#*)48<!See figure 11<
..<
W0O)90!(#0!')90*!;*)O!(#0!')1(*)330*!R`S<!
See figure 12
<
.H<
U1:346!')110'()*%!L;!218!L0!;*)O!')110'()*!`0<!
See diagram 3
<
.L< N02%4*0!9)3(260!2'*)%%!')110'()*%!L;!218!L0<!
See figure 13
<
!If your multimeter indicates 0VDC,!(#01!*0:32'0!(#0!')1(*)330*
:)B0*!#2*10%%!RLS!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates greater than 18VDC,!(#01!:346
')110'()*%!L;!218!L0!52'X!$1()!')110'()*!`0!218!6)!()!(#0!10T(!%(0:<
.Y< U1:346!')110'()*!\2!;*)O!')110'()*!`2<!See diagram 3<
.Z< N02%4*0!9)3(260!2'*)%%!:$1!\!218!:$1!.L!)1!')110'()*!`2<!See
figure 14<
!If your multimeter indicates 0VDC,!(#01!*0:32'0!(#0!')1(*)330*
R`S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates greater than 18VDC,!(#01!:346
')110'()*!\2!52'X!$1()!')110'()*!`2!218!6)!()!(#0!10T(!%(0:<
.[< U1:346!')110'()*! ./2!;*)O!')110'()*! \8<!RM)110'()*!\8! $%
3)'2(08! 4180*! (#0! ;*)1(! %#*)48P! 102*! (#0! ;*)1(! B#003<S! See
diagram 2<
.\< N02%4*0!9)3(260!2'*)%%!:$1!Y!218!:$1!./!)1!')110'()*!\8<!See
figure 15<
!If your multimeter indicates 0VDC,!(#01!*0:32'0!(#0!')1(*)330*
$1(0*;2'0!#2*10%%!R\S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates greater than 18VDC,!(#01!:346
')110'()*!./2!52'X!$1()!')110'()*!\8!218!6)!()!(#0!10T(!%(0:<
Figure 12. Victory 10 Controller (8) Cover
Removal (Victory 9 May Differ Slightly in
Appearance)
Figure 11. Victory 10 Main Shroud Removal (Victory 9 May
Differ Slightly in Appearance)
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 9
Figure 17. Connector 10g
Figure 16. Tiller Shroud and Console Assem-
bly Removal
Figure 19. Connector 12a
Figure 18. Connector 11a
From step 2
.`< W0O)90! (#0! ;*)1(! 218! *02*! ($330*! %#*)48%! 218! (#0! ')1%)30
2%%0O53+<!See figure 16<
.,< U1:346!')110'()*!.[2!;*)O!')110'()*!./6<!
See diagram 2
<
H/< N02%4*0!9)3(260!2'*)%%!:$1!.!218!:$1!Y!);!')110'()*!./6<!
See
figure 17
<
!If your multimeter indicates 0VDC,
!(#01!6)!()!(#0!10T(!%(0:<
!If your multimeter indicates greater than 18VDC,!(#01!*0:32'0
(#0!')1%)30!R.[S!218!*0(0%(!(#0!%+%(0O<
H.< U1:346!')110'()*!./5!;*)O!')110'()*!..2<!
See diagram 3
<
HH< N02%4*0!*0%$%(21'0!2'*)%%!:$1!Z!218!:$1!..!);!')110'()*!..2<
See figure 18<
!If your multimeter indicates less than 1 ohm,
!(#01!*0:32'0!(#0
($330*!#2*10%%!R./S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates greater than 1 ohm,
!(#01!*0:32'0
(#0!($330*!;4%0!53)'X!R..S!218!*0(0%(!(#0!%+%(0O<
SECTION 2 - KEY INSERTED INTO
KEY SWITCH AND TURNED ON -
POWERS ON BUT THE SCOOTER WILL
NOT DRIVE
Symptoms:
"#0!52((0*+!')18$($)1!O0(0*!$18$'2(0%!:)B0*<
"#0!#)*1!218!3$6#(%!B)*X<
"#0!%'))(0*!8)0%!1)(!8*$90!)*!%)418!2!500:!')80<
Diagnosis:
"#0!:)B0*!#2%!5001!$1(0**4:(08!50(B001!(#0!X0+!%B$('#!218
(#0!')1(*)330*!R`S<
"#0!$1#$5$(!B$*$16!$%!;243(+<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!;$18!(#0!%)4*'0!);!(#0!:*)530O=
.< V1%4*0!(#2(!(#0!'#2*60*!$%!1)(!:346608!$1()!(#0! '#2*60*!:)*(
R')110'()*!.H2S<
H< W0O)90!(#0!%02(!218!*02*!%#*)48<!See figure 4<
L< U1:346!218!*0O)90!(#0!52((0*$0%<
Y< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!L!)1!')110'()*!.H2<
See figure 19<
!If your multimeter indicates an open,
!(#01!6)!()!
step 15
<
!If your multimeter indicates less than 1 ohm,
(#01!6)!()!(#0!10T(!%(0:<
Z< W0O)90!(#0!O2$1!%#*)48<!See figure 11<
[< W0O)90!(#0!')90*!;*)O!(#0!')1(*)330*!R`S<!
See figure 12
<
\< U1:346!')110'()*
10 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 20. Connector 16a
Figure 21. Connector 10a
`< W0')110'(!(#0!52((0*$0%!218!*0(0%(!(#0!%+%(0O<
!If the scooter drives, (#01!*0:32'0!(#0!')1(*)330*!:*)6*2OO$16
#2*10%%!218!*41!:346!R[S!218!*0(0%(!(#0!%+%(0O<
!If the scooter powers up but does not drive,
(#01!6)!()!(#0!10T(!%(0:<
,< U1:346!')110'()*!\2!;*)O!')110'()*!`2<!See diagram 3<
./< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!L!)1!')110'()*!.H2<
See figure 19<
!If your multimeter indicates an open, (#01! *0:32'0! (#0
')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01!6)!()!(#0
10T(!%(0:<
..< U1:346! ')110'()*! ./2! ;*)O!')110'()*! \8<!RM)110'()*! \8! $%
3)'2(08! 4180*! (#0! ;*)1(! %#*)48P! 102*! (#0! ;*)1(! B#003<S! See
diagram 2<
.H< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!L!);!')110'()*!.H2<
See figure 19<
!If your multimeter indicates an open, (#01! *0:32'0! (#0
')1(*)330*!$1(0*;2'0!#2*10%%!R\S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01!6)!()!(#0
10T(!%(0:<
.L< U1:346!')110'()*!.H5!;*)O!')110'()*!./'<!See diagram 2<
.Y< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!L!);!')110'()*!.H2<
See figure 19<
!If your multimeter indicates an open, (#01! *0:32'0! (#0! ($330*
#2*10%%!R./S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01!*0:32'0!(#0
);;E5)2*8!'#2*60*!#2*10%%!R.HS!218!*0(0%(!(#0!%+%(0O<
From step 4
.Z< W0O)90! (#0! ;*)1(! 218! *02*! ($330*! %#*)48%! 218! (#0! ')1%)30
2%%0O53+<!See figure 16<
.[< U1:346!')110'()*!.[2!;*)O!')110'()*!./6<!See diagram 2<
.\< A1%0*(!(#0!X0+!233!(#0!B2+!$1()!(#0!X0+!%B$('#!218!(4*1!(#0!X0+
%B$('#!')O:30(03+!'3)'XB$%0<
.`< N02%4*0!*0%$%(21'0!;*)O!:$1!.!()!:$1!H!)1!')110'()*!.[2<!See
figure 20<!
!If your multimeter indicates an open, (#01!*0:32'0!(#0!')1%)30
R.[S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01! :346
')110'()*!.[2!52'X!$1()!')110'()*!./6!218!6)!()!(#0!10T(!%(0:<
.,< J$(#! (#0! X0+! %($33! $1%0*(08! 218! (4*108! ()! (#0! DF! :)%$($)1P
41:346! ')110'()*! ./2! ;*)O! ')110'()*! \8<! RM)110'()*! \8! $%
3)'2(08! 4180*! (#0! ;*)1(! %#*)48P! 102*! (#0! ;*)1(! B#003S<! See
diagram 2<
H/< N02%4*0!*0%$%(21'0!;*)O!:$1!.!()!:$1!H!)1!')110'()*!./2<!See
figure 21<
!If your multimeter indicates an open, (#01! *0:32'0! (#0! ($330*
#2*10%%!R./S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01! :346
')110'()*!./2!52'X!$1()!')110'()*!\8!218!6)!()!(#0!10T(!%(0:<
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 11
H.< J$(#! (#0! X0+! %($33! $1%0*(08! 218! (4*108! ()! (#0! DF! :)%$($)1P
41:346!')110'()*!\2!;*)O!')110'()*!`2<!See diagram 3<
HH< N02%4*0!*0%$%(21'0!;*)O!:$1!Z!()!:$1!\!)1!')110'()*!\2<!See
figure 22<
!If your multimeter indicates an open, (#01! *0:32'0! (#0
')1(*)330*!$1(0*;2'0!#2*10%%!R\S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter indicates less than 1 ohm, (#01!*0:32'0!(#0
')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
Figure 22. Connector 7a
SECTION 3 - BEEP CODE DIAGNOSIS
"#0!')1(*)330*!R`S!:0*;)*O%!:0*$)8$'!8$261)%($'%!)1!(#0!030'(*)1$'%!);!(#0!&$'()*+!,!)*!./!%'))(0*<!"#0!')1(*)330*!R`S
O)1$()*%!')O:)101(%!);!(#0!030'(*$'23!%+%(0O!%4'#!2%!52((0*+!'#2*60P!030'(*)O2610($'!5*2X0!*0%$%(21'0P!(#*)((30!:)(!R.ZS
):0*2($)1P! 218! %:008! :)(! R.\S! ):0*2($)1<! J#01! (#0!')1(*)330*!R`S! %01%0%! (#2(! 21+!)10!);!(#0%0!')O:)101(%!$%!)4(!);
*2160P!$(!%)418%!2!%0*$0%!);!500:%<!"#0!%'))(0*!B$33!1)(!8*$90!41($3!(#0!;243(!$%!*0%)3908<
NOTE: The beep code will begin with a series of rapid beeps, followed by a number of slower beeps. The slower
beeps comprise the actual beep code. The beep code will be generated only once. To repeat the beep code, remove
and reinsert the key.
Beep Code #3 - High Battery Voltage
Symptoms:
"#0!')1(*)330*!R`S!500:%!(#*00!($O0%<
Diagnosis:
"#0!52((0*$0%!#290!50')O0!)90*'#2*608<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< G)B0*!4:!(#0!%'))(0*!218!B2$(!;)*!(#0!52((0*+!9)3(260!()!8*):<!
NOTE: Do not allow the battery condition meter to drop down into the red!
NOTE: The Victory 9 or 10 scooter should only be charged with the off-board charger supplied with the unit!
Beep Code #5 - Brake Fault
Symptoms:
"#0!')1(*)330*!R`S!500:%!;$90!($O0%<
Diagnosis:
"#0!%'))(0*!O2+!50!$1!;*00B#003!O)80<
"#0*0!O2+!50!2!%#)*(!$1!(#0!5*2X0<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< N2X0!%4*0!(#0!%'))(0*!$%!$1!8*$90!O)80<!G433!(#0!O21423!;*00B#003!3090*!52'XB2*8!()!016260!8*$90!O)80<
12 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 23. Connector 19a
H< >0:2*2(0!(#0!;*)1(!218!*02*!#2390%!);!(#0!%'))(0*<!W0;0*!()!(#0
%'))(0*!)B10*a%!O21423<
L< N02%4*0!*0%$%(21'0!2'*)%%!:$1!L!218!:$1!Y!);!')110'()*!.,2<
See figure 23 and diagram 3<
!If your multimeter does not indicate about 30-65 ohms, (#01
6)!()!(#0!10T(!%(0:<
!If your multimeter indicates about 30-65 ohms,
(#01!6)!()!
step 6
<
Y< U1:346!')110'()*!H.2!;*)O!')110'()*!H/2<!See diagram 2<
Z< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!H!)1!')110'()*!H/2<
See figure 24<
!If your multimeter indicates about 30-65 ohms, (#01!*0:32'0
(#0!5*2X0!#2*10%%!RH.S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter does not indicate about 30-65 ohms, (#01
*0:32'0!(#0!5*2X0!RH/S!218!*0(0%(!(#0!%+%(0O<
From step 3
[< W02%%0O530!(#0!%'))(0*<!W0;0*!()!(#0!%'))(0*!)B10*a%!O21423<
\< W0O)90!(#0!O2$1!%#*)48<!See figure 11<
`< W0O)90!(#0!')90*!;*)O!(#0!')1(*)330*!R`S<!
See figure 12
<
,< U1:346!')110'()*!Z8!;*)O!')110'()*!`'<!
See diagram 3
<
./< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!H!);!')110'()*!Z8<!
See
figure 25
<
!If your multimeter indicates about 30-65 ohms, (#01!*0:32'0
(#0!')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter does not indicate about 30-65 ohms, (#01
*0:32'0!(#0!O)()*-5*2X0!#2*10%%!RZS!218!*0(0%(!(#0!%+%(0O<
Beep Code #6 - Throttle Trip
Symptoms:
"#0!')1(*)330*!R`S!500:%!%$T!($O0%<
Diagnosis:
"#0!(#*)((30!:)(!R.ZS!B2%!1)(!$1!(#0!104(*23!:)%$($)1!B#01!(#0
X0+!B2%!$1%0*(08!218!(4*108!()!(#0!DF!:)%$($)1<
"#0!(#*)((30!:)(!R.ZS!104(*23!:)%$($)1!$%!)4(!);!()30*21'0<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< G*0%%!(#0!(#*)((30!')1(*)3!3090*!;)*B2*8!218!52'XB2*8!()!'#0'X
(#0!(#*)((30!:)(!R.ZS!%:*$16!(01%$)1<!"#0!(#*)((30!')1(*)3!3090*
%#)438!50!02%+!()!:*0%%!218!%:*$16!52'X!()!(#0!104(*23!:)%$($)1
B#01!*0302%08<
!If the throttle control level moves freely and springs back to
the neutral position when released, (#01!6)!()!(#0!10T(!%(0:<
!If the throttle control level feels like it is obstructed or does
not spring back to the neutral position when released, (#01
*0:32'0!(#0!(#*)((30!:)(!R.ZS!218!*0(0%(!(#0!%+%(0O<
H< W0O)90! (#0! ;*)1(! 218! *02*! ($330*! %#*)48%! 218! (#0! ')1%)30
2%%0O53+<!See figure 16<
Figure 24. Connector 20a
Figure 25. Connector 5d
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 13
Figure 26. Connector 15a
Figure 29. Connector 7a
Figure 27. Connector 7a
L< U1:346!')110'()*!.Z2!;*)O!')110'()*!./#<!See diagram 2<
Y< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!H!)1!')110'()*!.Z2<!
See figure 26<
!If your multimeter indicates about 2.5k ohms, (#01!*0:32'0!(#0
')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
!If your multimeter does not indicate about 2.5k ohms (and is
off by at least 0.5k ohms), (#01!*0:32'0!(#0!(#*)((30!:)(!R.ZS!218
*0(0%(!(#0!%+%(0O<
Beep Code #7 - Throttle Trip
Symptoms:
"#0!')1(*)330*!R`S!500:%!%0901!($O0%<
Diagnosis:
"#0!')1(*)330*!R`S!O2+!50!;243(+<
"#0!(#*)((30!:)(!R.ZS!O2+!50!;243(+<
"#0!%:008!:)(!R.\S!O2+!50!;243(+<
"#0!($330*!#2*10%%!R./S!O2+!50!;243(+<
"#0!')1(*)330*!$1(0*;2'0!#2*10%%!R\S!O2+!50!;243(+<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< W0O)90!(#0!%02(<!See figure 4<
H< W0O)90!(#0!O2$1!%#*)48<!See figure 11<
L<
W0O)90!(#0!')90*!;*)O!(#0!')1(*)330*!R`S<!
See figure 12
<
Y< U1:346!')110'()*!\2!;*)O!')110'()*!`2<!See diagram 3<
Z< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!`!)1!')110'()*!\2<!See
figure 27<
!If your multimeter indicates about 4.7k ohms, (#01!6)!()!(#0
10T(!%(0:<
!If your multimeter does not indicate about 4.7k ohms, (#01!6)
()!step 9<
[< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!`!)1!')110'()*!\2<!See
figure 28<
!If your multimeter indicates about 2.5k ohms, (#01!6)!()!(#0
10T(!%(0:<
!If your multimeter does not indicate about 2.5k ohms, (#01!6)
()!step 9<
\< "4*1!(#0!%:008!:)(!R.\S!()!(#0!;433!*255$(!:)%$($)1<
`< N02%4*0!*0%$%(21'0!2'*)%%!:$1!`!218!:$1!,!)1!')110'()*!\2<!See
figure 29<
!If your multimeter does not indicate about 4.7k ohms, (#01!6)
()!(#0!10T(!%(0:<
!If your multimeter indicates about 4.7k ohms, (#01!*0:32'0!(#0
')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
Figure 28. Connector 7a
14 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 30. Connector 10a
Figure 31. Connector 10a
From step 5 or 6
,<
U1:346!')110'()*!\8!;*)O!')110'()*!./2<!
See diagram 2
<
./< N02%4*0!*0%$%(21'0!2'*)%%!:$1!L!218!:$1!Z!)1!')110'()*
./2<!See figure 30<
!If your multimeter indicates about 4.7k ohms, (#01!6)!()
(#0!10T(!%(0:<
!If your multimeter does not indicate about 4.7k ohms, (#01
6)!()!step 14<
..< N02%4*0!*0%$%(21'0!2'*)%%!:$1!L!218!:$1!Y!)1!')110'()*
./2<!See figure 31<
!If your multimeter indicates about 2.5k ohms, (#01!6)!()
(#0!10T(!%(0:<
!If your multimeter does not indicate about 2.5k ohms, (#01
6)!()!step 14<
.H< "4*1!(#0!%:008!:)(!R.\S!()!(#0!;433!*255$(!:)%$($)1<
.L< N02%4*0!*0%$%(21'0!2'*)%%!:$1!L!218!:$1
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 15
From step 19
HH< U1:346!')110'()*!.[5!;*)O!')110'()*!.\2<!See diagram 2<
HL< "4*1!(#0!%:008!:)(!R.\S!()!(#0!;433!*255$(!:)%$($)1<
HY< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!H!)1!')110'()*!.\2<
See figure 36<
!If your multimeter indicates about 100k ohms, (#01!6)!()!(#0
10T(!%(0:<
!! If your multimeter does not indicate about 100k ohms, (#01
*0:32'0!(#0!%:008!:)(!R.\S!218!*0(0%(!(#0!%+%(0O<
HZ< "4*1!(#0!%:008!:)(!R.\S!()!(#0!;433!(4*(30!:)%$($)1<
H[< N02%4*0!*0%$%(21'0!2'*)%%!:$1!H!218!:$1!L!)1!')110'()*!.\2<
See figure 37<
!If your multimeter indicates about 100k ohms, (#01!*0:32'0!(#0
')1%)30!R.[S!218!*0(0%(!(#0!%+%(0O<
!! If your multimeter does not indicate about 100k ohms, (#01
*0:32'0!(#0!%:008!:)(!R.\S!218!*0(0%(!(#0!%+%(0O<
Beep Code #8 - Motor Disconnected
Symptoms:
"#0!')1(*)330*!R`S!500:%!0$6#(!($O0%<
Diagnosis:
"#0!O)()*!R.,S!$%!1)(!;41'($)1$16!:*):0*3+!)*!$%!8$%')110'(08<
"#0!')1(*)330*!R`S!$%!1)(!;41'($)1$16!:*):0*3+<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< >0:0*2(0!(#0!;*)1(!218!*02*!#2390%!);!(#0!%'))(0*<!W0;0*!()!(#0
%'))(0*!)B10*a%!O21423<
H< N02%4*0!*0%$%(21'0!2'*)%%!:$1!.!218!:$1!H!)1!')110'()*!.,2<
See figure 38<
!If your multimeter indicates about 0.5-1.5 ohms, (#01! 6)! ()
step 4<
!! If your multimeter does not indicate about 0.5-1.5 ohms, (#01
6)!()!(#0!10T(!%(0:<
Figure 37. Connector 17a
Figure 38. Connector 19a
Figure 36. Connector 17a
16 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Figure 40. Motor Brushes
Figure 41. Connectors 5b and 5c
L< W0O)90! 218! $1%:0'(! (#0! O)()*! 5*4%#0%<! See figures 39
and 40<
!If the motor brushes are worn below 0.25 in. or they are
physically damaged, (#01!*0:32'0!(#0!O)()*!5*4%#0%!218
*0(0%(!(#0!%+%(0O<
!If the motor brushes are not worn below 0.25 in. and are
not physically damaged, (#01!*0:32'0!(#0!O)()*!R.,S!218
*0(0%(!(#0!%+%(0O<
From step 2
Y< W02%%0O530! (#0! %'))(0*<! W0;0*! ()! (#0! %'))(0*! )B10*a%
O21423<
Z< W0O)90!(#0!O2$1!%#*)48<!See figure 11<
[< W0O)90!(#0!')90*!;*)O!(#0!')1(*)330*!R`S<!
See figure 12
<
\< U1:346!')110'()*!Z5!218!')110'()*!Z'!;*)O!;*)O!')110'()*
`8<!
See diagram 3
<
`< N02%4*0! *0%$%(21'0! 2'*)%%! ')110'()*%! Z5! 218! Z'<! See
figure 41<
!If your multimeter indicates about 0.5-1.5 ohms, (#01
*0:32'0!(#0!')1(*)330*!R`S 218!*0(0%(!(#0!%+%(0O<
!! If your multimeter indicates an open, (#01! *0:32'0! (#0
O)()*-5*2X0!#2*10%%!RZS!218!*0(0%(!(#0!%+%(0O<
Beep Code #9 - Possible Controller Trip
Symptoms:
"#0!')1(*)330*!R`S!500:%!1$10!($O0%<
Diagnosis:
"#0!X0+!O2+!#290!5001!$1%0*(08!84*$16!52((0*+!$1%(2332($)1<
"#0!')1(*)330*!R`S!O2+!50!)90*#02(08<
"#0!5*2X0!)*!8*$90!%+%(0O!O2+!50!8*266$16P!'24%$16!(#0
O)()*!()!:433!())!O4'#!'4**01(<
Solution:
U%0!(#0!;)33)B$16!:*)'084*0!()!'302*!(#0!500:!')80=
.< I0;)*0!$1%(233$16! (#0!52((0*$0%P! *0O)90!(#0! X0+!;*)O!(#0
X0+!%B$('#<!C;(0*!$1%(233$16!(#0!52((0*$0%P!$1%0*(!(#0!X0+!233
(#0! B2+! $1()! (#0! X0+! %B$('#! 218! (4*1! (#0! X0+! %B$('#
')O:30(03+!'3)'XB$%0<
?
If you do not receive a beep code
P!(#01!(#0!%'))(0*!%#)438!*41<
!
!
If you receive a beep code,
(#01!%#4(!8)B1!(#0!%'))(0*!;)*!./E
.Z!O$14(0%!()!233)B!(#0!')1(*)330*!R`S!()!'))3!218!*0(0%(!(#0
%+%(0O<
W0(0%($16!(#0!%+%(0O!2;(0*!'))3!8)B1=
!If the beep code stops after shutting down and the scooter
drives when powered up, (#01!6)!()!(#0!10T(!%(0:<
!! If the beep code persists, (#01! *0:32'0! (#0!')1(*)330*!R`S
218!*0(0%(!(#0!%+%(0O<
Figure 39. Motor Brush Removal/Assembly
Victory 9/10 Technical Troubleshooting Guide www.pridemobility.com 17
Figure 43. Removing the Brake (20) and Motor (18)
H<
A;!(#0!5*2X0!)*!8*$90!%+%(0O!$%!8*266$16P!(#01!(#0!%'))(0*!O2+!8*$90
;)*!2!:0*$)8!);!($O0!50;)*0!0O$(($16!2!500:!')80<!D1'0!(#0!500:
')80!%)418%P!*0O)90!(#0!X0+!;*)O!(#0!X0+!%B$('#!218!:32'0!(#0
%'))(0*! $1! ;*00B#003! O)80! 5+! :4%#$16! (#0! ;*00B#003! 3090*
;)*B2*8<!W0;0*!()!(#0!%'))(0*!)B10*a%!O21423<
!If the scooter can be pushed easily in freewheel mode with no
resistance,
(#01!*0:32'0!(#0!')1(*)330*!R`S!218!*0(0%(!(#0!%+%(0O<
!If the scooter cannot be pushed easily while in freewheel
mode, (#01!6)!()!(#0!10T(!%(0:<
L<
W0O)90! (#0! (*21%2T30! RHHS<! W0(2$1! (#0! %0'4*0O01(! #2*8B2*0
RB2%#0*%P!5)3(%P!5*2'X0(%P!218!14(%S!;)*!;4(4*0!4%0<!
See figure 42
<
Y< W0O)90!(#0!5*2X0!RH/S!;*)O!(#0!O)()*<!See figure 43<
Z< J$(#!(#0!5*2X0!RH/S!*0O)908P!(*+!()!:4%#!(#0!%'))(0*<
!If the scooter can be pushed easily in freewheel mode with no
resistance, (#01!*0:32'0!(#0!5*2X0!RH/S!218!*0(0%(!(#0!%+%(0O<
!If the scooter cannot be pushed easily while in freewheel
mode, (#01!6)!()!(#0!10T(!%(0:<
[< W0O)90!(#0!O)()*!R.,S!;*)O!(#0!(*21%2T30!RHHS<!
See figure 43
<
\< J$(#!(#0!O)()*!R.,S!*0O)908P!(*+!()!:4%#!(#0!%'))(0*<
!If the scooter can be pushed easily in freewheel mode with no
resistance, (#01!*0:32'0!(#0!O)()*!R.,S<
!If the scooter cannot be pushed easily while in freewheel
mode, (#01!*0:32'0!(#0!(*21%2T30!RHHS<
Figure 42. Removing the Transaxle (22)
BRACKET
18 !!!!!!! www.pridemobility.com Victory 9/10 Technical Troubleshooting Guide
Diagram 2. Victory 10 3D Wiring Diagram
1
1a-
2a-
1b+
2b+
1c
2
2c
10
16
11
11b
11a
12
12a
12b
20a
21a
19a
19
22
20
17
17a
16a
16b
10f
10g
18
18a
18c
15a
10h
10c
14a
10a
10b
13a
10e
10d
18c
18b
15
14
13
3
3c
3a
3g
3b
3d
5
6c
6b
4
4b
4a
9a
9
9b
7d
7b
6
7c
7e
7f
7
8
8a
8b
8c
8e
3f
3e
5b
7a
6a
5d
5c
8d
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
16
ELEASMB5404-
CONSOLE
S-DRIVE
CONTROLLER
HORN
BUTTON
HORN
BUTTON
HEADLIGHT
SWITCH
THROTTLE
POT
KEY
SWITCH
VOLT
METER
HORN
CHARGER
PORT
CIRCUIT
BREAKER
SPEED
POT
TILLER
FUSE
BLOCK
TO BATTERY
DWR9555H001
ELEMETR1017
ELEASMB5675
ELEASMB5676
DWR9966H004
DWR9555H018
DWR9966H023
DWR9966H001
ELEASMB5483
DWR9966H002
DWR9555H018
DWR9966H009
HARUSHD2253
HARUSHD2253
DWR9555H033
SWTROCK1006
DWR99966H022
17
18
10
16a
15a
10h
7e
7f
10c
10b
10a
7d
7c
6c
6b
3g
3b
3a
3d 3c
6a
5d
3f
5c
5b 3e
6
3
5
7b
9a
9b
9
8
8a
8b
8c
8d 8e
7a
7
19
19a
5a
1a-
1c
2c
4a
4b
1
2
4
1b+
2a-
2b+
22
20
20a 21a
10d14a
14
10e
10f
10g
16c
11a
11
12
13
13a
12b
12a
11b
18a
18b
18c
17a
15
16b
16e 16d
16
Diagram 3. Victory 10 2D Wiring Diagram
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