Patton electronic 2960 User manual

Brand: Patton electronic

Model: 2960

Category: Servers

Type: User manual

This manual is also suitable for

2996

Model 2960/2996

Remote Access Server (RAS)

User Manual

Sales Office: +1 (301) 975-1000

Technical Support: +1 (301) 975-1007

E-mail: suppor[email protected]

WWW: www.patton.com

Part Number: 07MD2960-GS, Rev. H

Revised: February 28, 2012

Patton Electronics Company, Inc.

7622 Rickenbacker Drive

Gaithersburg, MD 20879 USA

tel: +1 (301) 975-1000

fax: +1 (301) 869-9293

support: +1 (301) 975-1007

url: www.patton.com

e-mail: support@patton.com

Notice

The information in this document is subject to change without notice. Patton Elec-

tronics assumes no liability for errors that may appear in this document.

The software described in this document is furnished under a license and may be used

or copied only in accordance with the terms of such license.

Contents

Compliance Information.......................................................................................................................................6

Radio and TV Interference ..................................................................................................................................... 6

Industry Canada Notice.......................................................................................................................................... 6

FCC Information ................................................................................................................................................... 6

FCC Part 68 Compliance Statement ...................................................................................................................... 7

CE Notice .............................................................................................................................................................. 7

About this guide.....................................................................................................................................................8

Audience................................................................................................................................................................. 8

Structure................................................................................................................................................................. 8

Precautions ............................................................................................................................................................. 9

Typographical conventions used in this document.................................................................................................. 9

General conventions .........................................................................................................................................9

Mouse conventions .........................................................................................................................................10

1 Introduction.................................................................................................................................................. 11

Model 2960/2996 Remote Access Server overview ................................................................................................12

Hardware overview................................................................................................................................................13

WAN ..............................................................................................................................................................13

LAN ...............................................................................................................................................................13

Signaling .........................................................................................................................................................14

Modems ..........................................................................................................................................................14

RS-232 control port ........................................................................................................................................14

Power system ..................................................................................................................................................14

Central processing unit ...................................................................................................................................14

Temperature ...................................................................................................................................................14

Altitude ...........................................................................................................................................................14

Humidity ........................................................................................................................................................14

Physical dimensions ........................................................................................................................................15

Security ...........................................................................................................................................................15

Management services ......................................................................................................................................15

LED display ....................................................................................................................................................16

Approvals ..............................................................................................................................................................17

Software overview..................................................................................................................................................18

2 Hardware installation.................................................................................................................................... 19

Introduction..........................................................................................................................................................20

Unpacking the Model 2960/2996 RAS .................................................................................................................20

RAS chassis installation..........................................................................................................................................20

Cable installation...................................................................................................................................................21

Attaching the cable retainer clip ......................................................................................................................21

Installing the power cables ..............................................................................................................................21

Grounding the Model 2960/2996 ...................................................................................................................22

Model 2960/2996 RAS User Manual Contents

Connecting the Ethernet ports ........................................................................................................................23

Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ...............................................23

Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation .....................................24

Connecting the EIA-561 RS-232 configuration port ......................................................................................24

Connecting to the T1/E1/PRI WAN ports .....................................................................................................24

Completing the hardware installation ....................................................................................................................25

3 Configuring the RAS for operation ............................................................................................................... 26

Introduction..........................................................................................................................................................27

Configuration prerequisites ...................................................................................................................................27

Preparing the RAS for configuration......................................................................................................................27

Configuring the RAS with a Web browser.............................................................................................................31

Opening the RAS Web Administration Pages .................................................................................................31

Home page overview .......................................................................................................................................32

Configuring simple authentication ..................................................................................................................34

No Validation ...........................................................................................................................................34

A Static User .............................................................................................................................................35

Configuring dial-in user information ..............................................................................................................36

Configuring the default gateway .....................................................................................................................38

Configuring line settings and signaling for E1 .................................................................................................39

Configuring the line settings .....................................................................................................................40

Setting the line signaling for an E1/PRI (ISDN) line .................................................................................41

Setting the line signaling for an E1/R2 line ...............................................................................................41

Channel assignment ..................................................................................................................................43

Configuring line settings and signaling for T1 ................................................................................................43

Configuring the line settings .....................................................................................................................43

Setting the line signaling for an ISDN/PRI line ........................................................................................44

Setting the line signaling for a robbed-bit T1 line .....................................................................................44

Channel assignment ..................................................................................................................................45

Saving your configuration......................................................................................................................................45

Completing the installation ...................................................................................................................................47

4 Operation and shutdown............................................................................................................................... 49

Introduction..........................................................................................................................................................50

Activating the RAS ................................................................................................................................................50

De-activating the RAS...........................................................................................................................................50

5 Troubleshooting and maintenance................................................................................................................ 51

Introduction..........................................................................................................................................................52

Fault analysis.........................................................................................................................................................53

Periodic maintenance ............................................................................................................................................55

Calibration ......................................................................................................................................................55

Maintenance..........................................................................................................................................................55

Replacing the RAS ..........................................................................................................................................55

Exporting the current RAS configuration ..................................................................................................55

Removing the defective RAS .....................................................................................................................57

Model 2960/2996 RAS User Manual Contents

Installing the replacement RAS .................................................................................................................58

Verifying the hardware installation ............................................................................................................58

Importing a saved configuration ................................................................................................................58

Completing the installation .......................................................................................................................62

6 Contacting Patton for assistance ................................................................................................................... 63

Introduction..........................................................................................................................................................64

Contact information..............................................................................................................................................64

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................64

Warranty coverage ..........................................................................................................................................64

Out-of-warranty service .............................................................................................................................64

Returns for credit ......................................................................................................................................64

Return for credit policy .............................................................................................................................65

RMA numbers ................................................................................................................................................65

Shipping instructions ................................................................................................................................65

Compliance Information

Radio and TV

Interference

The Model 2900 Series generates and uses radio frequency energy, and if not installed and used properly—that

is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television

reception. The Model 2900 Series has been tested and found to comply with the limits for a Class A comput

ing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to

provide reasonable protection from such interference in a commercial installation. However, there is no guar

antee that interference will not occur in a particular installation. If the Model 2900 Series causes interference to

radio or television reception, which can be determined by disconnecting the cables, try to correct the interfer

ence by one or more of the following measures: moving the computing equipment away from the receiver, re-

orienting the receiving antenna, and/or plugging the receiving equipment into a different AC outlet (such that

the computing equipment and receiver are on different branches).

Industry Canada Notice

The Canadian Department of Communications label identifies certified equipment. This certification means

that the equipment meets certain telecommunications network protective, operational and safety requirements.

The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this

equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommuni

cations company. The equipment must also be installed using an acceptable method of connection. In some

cases, the company’s inside wiring associated with a single line individual service may be extended by means of

a certified connector assembly (telephone extension cord). The customer should be aware that compliance with

the above condition may not prevent degradation of service in some situations. Repairs to some certified equip

ment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alter-

ations made by the user to this equipment, or equipment malfunctions, may give the telecommunications

company cause to request the user to disconnect the equipment. Users should ensure for their own protection

that the ground connections of the power utility, telephone lines and internal metallic water pipe system, are

connected together. This protection may be particularly important in rural areas.

FCC Information

The Model 2900 Series has been tested with the specifications in Part 68 of the FCC rules. Your telephone

company may make changes in its facilities, equipment, operations or procedures that could affect the proper

operation of the Model 2900 Series. If this happens, the telephone company should give you advance notice to

prevent the interruption of your service. The telephone company may decide to temporarily discontinue your

service if they believe your Model 2900 Series may cause harm to the telephone network. Whenever possible,

they will contact you in advance. If you elect to do so, you have the right to file a complaint with the FCC. If

you have any trouble operating the Model 2900 Series, please contact Patton Electronics Technical Support at

+1 301-975-1000. The telephone company may ask you to disconnect the equipment from the telephone net

Users should not attempt to establish or modify ground connections

themselves, instead they should contact the appropriate electric

inspection authority or electrician.

Model 2960/2996 RAS User Manual Compliance Information

work until the problem has been corrected or until you are certain that the Model 2900 Series is not malfunc-

tioning. In accordance with FCC rules and regulation CFR 47 68.218(b)(6), you must notify the telephone

company prior to disconnection. The following information may be required when applying to your local tele

phone company for leased line facilities. The Universal Service Order Code (USOC) is RJ48. The Facility

Interface Codes (FIC) are 04DU9-BN, 04DU9-DN, 04DU9-1KN, and 04DU9-1SN. The Service Order

Code (SOC) is 6.0Y.

FCC Part 68 Compliance Statement

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the

outside of this equipment is a label that contains, among other information, the product identifier

US:3N8DFNAN004. If requested, this number must be provided to the telephone company. Please note the

following:

1. You are required to request service from the telephone company before you connect the RAS to a network.

When you request T1 Service, you must provide the telephone company with the Facility Interface Code.

Provide the telephone company with both of the following codes: 04DU9-B (1.544 MB D4 framing for

mat) and 04DU9-C (1.544 MB ESF format). The telephone company will select the code it has available.

The Service Order Code(s) (SOC): 6.0Y. The required Universal Service Order Code (USOC) jack:

48C. The make, model number, and FCC Registration number of the RAS.

2. Your telephone company may make changes to its facilities, equipment, operations, or procedures that

could affect the proper functioning of your equipment. The telephone company will notify you in advance

of such changes to give you and opportunity to maintain uninterrupted telephone service.

3. If your RAS causes harm to the telephone network, the telephone company may temporarily discontinue

your service. If possible, they will notify you in advance, but if advance notice is not practical, you will be

notified as soon as possible and will be informed of your right to file a complaint with the FCC.

4. If you experience trouble with the RAS, please contact Patton Electronics, Co. for service or repairs.

Repairs should be performed only by Patton Electronics Co.

5. You are required to notify the telephone company when you disconnect the RAS from the network.

CE Notice

The CE symbol on your Patton Electronics equipment indicates that it is in compliance with the Electromag-

netic Compatibility (EMC) directive and the Low Voltage Directive (LVD) of the European Union (EU). A

Certificate of Compliance is available by contacting Technical Support.

Service

Facility

Interface Code

Service

Code

Network

Connection

1.544 Mbps SF format without line power 04DU9-BN 6.0Y RJ-48C

1.544 Mbps SF and B8ZS without line power 04DU9-DN 6.0Y RJ-48C

1.544 Mbps ANSI ESF without line power 04DU9-1KN 6.0Y RJ-48C

1.544 Mbps ANSI ESF and B8ZS without line power 04DU9-1SN 6.0Y RJ-48C

About this guide

This guide describes installing and configuring a Patton Electronics Model 2960/2996 Remote Access Server

(RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The

instructions in this guide are based on the following assumptions:

• The RAS will connect to a T1, E1, or PRI line

• Callers will dial-in and connect with a V.90/K56Flex/V.34 or ISDN modem using PPP

• There is a LAN connected to the Ethernet port of the RAS

Audience

This guide is intended for the following users:

• Operators

• Installers

• Maintenance technicians

Structure

This guide contains the following chapters and appendices:

• Chapter 1 describes the RAS

• Chapter 2 describes installing the RAS hardware

• Chapter 3 describes configuring the RAS for use

• Chapter 4 details how to power up and deactivate the RAS

• Chapter 5 contains troubleshooting and maintenance information

• Chapter 6 contains information on contacting Patton technical support for assistance

For best results, read the contents of this guide before you install the RAS.

Model 2960/2996 RAS User Manual About this guide

Precautions

Notes and cautions, which have the following meanings, are used throughout this guide to help you become

aware of potential RAS problems:

Note

Calls attention to important information.

Typographical conventions used in this document

This section describes the typographical conventions and terms used in this guide.

General conventions

The procedures described in this manual use the following text conventions:

The shock hazard symbol and WARNING heading indicate a potential electric

shock hazard. Strictly follow the warning instructions to avoid injury caused

by electric shock.

The alert symbol and WARNING heading indicate a potential safety hazard.

Strictly follow the warning instructions to avoid personal injury.

The shock hazard symbol and CAUTION heading indicate a

potential electric shock hazard. Strictly follow the instructions to

avoid property damage caused by electric shock.

The alert symbol and CAUTION heading indicate a potential haz-

ard. Strictly follow the instructions to avoid property damage.

Table 1. General conventions

Convention Meaning

Garamond blue type

Indicates a cross-reference hyperlink that points to a figure, graphic,

table, or section heading. Clicking on the hyperlink jumps you to the ref

erence. When you have finished reviewing the reference, click on the

Go to Previous View button

in the Adobe® Acrobat® Reader

toolbar to return to your starting point.

Futura bold type Indicates the names of menu bar options.

Italicized Futura type Indicates the names of options on pull-down menus.

Futura type Indicates the names of fields or windows.

Garamond bold type Indicates the names of command buttons that execute an action.

< > Angle brackets indicate function and keyboard keys, such as <SHIFT>,

<CTRL>, <C>, and so on.

Model 2960/2996 RAS User Manual About this guide

Mouse conventions

The following conventions are used when describing mouse actions:

Are you ready? All system messages and prompts appear in the Courier font as the

system would display them.

% dir *.* Bold Courier font indicates where the operator must type a response or

command

Table 2. Mouse conventions

Convention Meaning

Left mouse button This button refers to the primary or leftmost mouse button (unless you have

changed the default configuration).

Right mouse button This button refers the secondary or rightmost mouse button (unless you have

changed the default configuration).

Point This word means to move the mouse in such a way that the tip of the pointing

arrow on the screen ends up resting at the desired location.

Click Means to quickly press and release the left or right mouse button (as instructed in

the procedure). Make sure you do not move the mouse pointer while clicking a

mouse button.

Double-click Means to press and release the same mouse button two times quickly

Drag This word means to point the arrow and then hold down the left or right mouse but-

ton (as instructed in the procedure) as you move the mouse to a new location.

When you have moved the mouse pointer to the desired location, you can release

the mouse button.

Table 1. General conventions (Continued)

Convention Meaning

Chapter 1 Introduction

Chapter contents