HP LaserJet Pro MFP M25-M27 series User guide

LaserJet Pro MFP M25-M27

User Guide

www.hp.com/support/ljM25-M27mfp

M25-M27

HP LaserJet Pro MFP M25-M27

User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 3, 3/2019

Trademark Credits

Adobe

®

, Adobe Photoshop

®

, Acrobat

®

, and

P

ostScript

®

are trademarks of Adobe Systems

Inc

orporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

countries.

OS X is a trademark of Apple Inc., registered in

the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered trademarks

of Microsoft Corporation.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Printer views .............................................................................................................................................................................. 2

Printer front view ................................................................................................................................................. 2

Printer back view .................................................................................................................................................. 2

LED control-panel view (M26a models) ........................................................................................................... 3

LCD control-panel view (M26nw models) ........................................................................................................ 4

Printer specications ................................................................................................................................................................ 6

Technical specications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 7

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions ...................................................... 9

Operating-environment range ........................................................................................................................... 9

Printer hardware setup and software installation ............................................................................................................ 10

2 Paper trays .............................................................................................................................................................................................. 11

Load the input tray ................................................................................................................................................................. 12

Load the input tray ................................................................................................................................................................. 15

Tray adjustment for small paper sizes .......................................................................................................... 16

Load and print envelopes ..................................................................................................................................................... 18

Introduction ........................................................................................................................................................ 18

Print envelopes .................................................................................................................................................. 18

Envelope orientation ......................................................................................................................................... 18

3 Supplies, accessories, and parts .......................................................................................................................................................... 19

Order supplies, accessories, and parts ............................................................................................................................... 20

Ordering .............................................................................................................................................................. 20

Supplies and accessories ................................................................................................................................. 20

Customer self-repair parts ............................................................................................................................... 20

Replace the toner cartridge .................................................................................................................................................. 21

Introduction ........................................................................................................................................................ 21

ENWW iii

Toner-cartridge information ............................................................................................................................ 21

Remove and replace the toner cartridge ....................................................................................................... 22

4 Print .......................................................................................................................................................................................................... 25

Print tasks (Windows) ............................................................................................................................................................ 26

How to print (Windows) .................................................................................................................................... 26

Manually print on both sides (Windows) ........................................................................................................ 27

Print multiple pages per sheet (Windows) .................................................................................................... 29

Select the paper type (Windows) .................................................................................................................... 31

Additional printing information ....................................................................................................................... 33

Print tasks (OS X) .................................................................................................................................................................... 34

How to print (OS X) ............................................................................................................................................ 34

Manually print on both sides (OS X) ................................................................................................................ 34

Print multiple pages per sheet (OS X) ............................................................................................................ 35

Select the paper type (OS X) ............................................................................................................................ 35

Additional print tasks ........................................................................................................................................ 36

Mobile printing ........................................................................................................................................................................ 37

Introduction ........................................................................................................................................................ 37

Wireless Direct (wireless models only) ........................................................................................................... 37

Enable or disable Wireless Direct ............................................................................................... 37

Change the printer Wireless Direct name ................................................................................. 38

HP ePrint via email ............................................................................................................................................ 39

HP ePrint software ............................................................................................................................................ 40

Android embedded printing ............................................................................................................................. 40

5 Copy .......................................................................................................................................................................................................... 41

Make a copy ............................................................................................................................................................................. 42

Copy on both sides (duplex) ................................................................................................................................................. 43

Copy on both sides manually ........................................................................................................................... 43

6 Scan .......................................................................................................................................................................................................... 45

Scan by using the HP Scan software (Windows) ............................................................................................................... 46

Scan by using the HP Scan software (OS X) ....................................................................................................................... 47

7 Manage the printer ................................................................................................................................................................................. 49

Change the printer connection type (Windows) ................................................................................................................ 50

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 51

Advanced conguration with HP Utility for OS X ............................................................................................................... 53

Open HP Utility ................................................................................................................................................... 53

HP Utility features ............................................................................................................................................. 53

iv ENWW

Congure IP network settings .............................................................................................................................................. 55

Introduction ........................................................................................................................................................ 55

Printer sharing disclaimer ................................................................................................................................ 55

View or change network settings ................................................................................................................... 55

Rename the printer on a network ................................................................................................................... 55

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 56

Printer security features ....................................................................................................................................................... 57

Introduction ........................................................................................................................................................ 57

Assign or change the system password using the Embedded Web Server ............................................. 57

Energy-conservation settings .............................................................................................................................................. 59

Introduction ........................................................................................................................................................ 59

Print with EconoMode ....................................................................................................................................... 59

Set the Sleep/Auto O After Inactivity setting .............................................................................................. 60

Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 60

Set the Delay Shut Down setting .................................................................................................................... 61

Update the rmware .............................................................................................................................................................. 63

Update the rmware using the Firmware Update Utility ............................................................................ 63

8 Solve problems ....................................................................................................................................................................................... 65

Customer support .................................................................................................................................................................. 66

Interpret control-panel light patterns (LED model only) ................................................................................................. 67

Restore the factory-set defaults ......................................................................................................................................... 69

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 70

Change the “Very Low” settings ...................................................................................................................... 70

Order supplies .................................................................................................................................................... 71

Solve paper feed or jam problems ...................................................................................................................................... 72

Introduction ........................................................................................................................................................ 72

Solve paper feed or jam problems .................................................................................................................. 72

The product does not pick up paper .......................................................................................... 72

The product picks up multiple sheets of paper ........................................................................ 72

Frequent or recurring paper jams .............................................................................................. 72

Prevent paper jams ...................................................................................................................... 73

Clear paper jams ..................................................................................................................................................................... 75

Introduction ........................................................................................................................................................ 75

Paper jam locations ........................................................................................................................................... 75

Clear jams from the input tray ......................................................................................................................... 75

Clear jams in the toner-cartridge area ........................................................................................................... 78

Clear jams in the output bin ............................................................................................................................. 81

Improve print quality ............................................................................................................................................................. 85

Introduction ........................................................................................................................................................ 85

Print from a dierent software program ....................................................................................................... 85

ENWW v

Check the paper-type setting for the print job ............................................................................................. 85

Check the paper type setting (Windows) .................................................................................. 85

Check the paper type setting (OS X) .......................................................................................... 85

Check toner-cartridge status ........................................................................................................................... 85

Clean the printer ................................................................................................................................................ 86

Print a cleaning page .................................................................................................................... 86

Visually inspect the toner cartridge and imaging drum .............................................................................. 87

Check paper and the printing environment ................................................................................................... 87

Use paper that meets HP specications ................................................................................... 87

Check the printer environment ................................................................................................... 87

Check the EconoMode settings .................................................................................................. 87

Improve copy and scan image quality ................................................................................................................................ 89

Introduction ........................................................................................................................................................ 89

Check the scanner glass for dirt and smudges ............................................................................................. 89

Check the paper settings .................................................................................................................................. 89

LED control panel .......................................................................................................................... 89

LCD control panel .......................................................................................................................... 90

Optimize for text or pictures ............................................................................................................................ 90

Edge-to-edge copying ...................................................................................................................................... 90

Solve wired network problems ............................................................................................................................................ 92

Introduction ........................................................................................................................................................ 92

Poor physical connection ................................................................................................................................. 92

The computer is using the incorrect IP address for the printer .................................................................. 92

The computer is unable to communicate with the printer ......................................................................... 92

New software programs might be causing compatibility problems ......................................................... 93

The computer or workstation might be set up incorrectly ......................................................................... 93

The printer is disabled, or other network settings are incorrect ............................................................... 93

Solve wireless network problems ....................................................................................................................................... 94

Introduction ........................................................................................................................................................ 94

Wireless connectivity checklist ........................................................................................................................ 94

The printer does not print after the wireless conguration completes .................................................... 95

The printer does not print, and the computer has a third-party rewall installed ................................. 95

The wireless connection does not work after moving the wireless router or printer ............................ 95

Cannot connect more computers to the wireless printer ........................................................................... 95

The wireless printer loses communication when connected to a VPN ..................................................... 96

The network does not appear in the wireless networks list ....................................................................... 96

The wireless network is not functioning ........................................................................................................ 96

Perform a wireless network diagnostic test ................................................................................................. 96

Reduce interference on a wireless network .................................................................................................. 97

Index ............................................................................................................................................................................................................. 99

vi ENWW

1 Printer overview

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 1

Printer views

Printer front view

1 2

3

46

5

1 Output bin

2 Scanner

3 Power on/o button

4 Control panel (tilts up for easier viewing and type varies by model)

5 Short-paper extender tool

6 Input tray

Printer back view

1

4

3

2

1 Slot for cable-type security lock

2 Hi-Speed USB 2.0

2 Chapter 1 Printer overview ENWW

3 Ethernet port

4 Power connection

LED control-panel view (M26a models)

2 3 4 5

6

1

7

891011

1 Control panel LED display This screen displays numerical information for copy jobs.

2 Up and Down arrow

buttons

Use these buttons to increase or decrease the value that appears on the display.

3 Reduce/Enlarge copy light Indicates the copy-size reduction or enlargement feature that is active.

4 Darker/Lighter copy light Indicates the copy-darkness feature is active.

5 Number Of Copies light Indicates the number-of-copies feature is active.

6

Setup button

Use this button to scroll between the copy settings for number of copies, darkness, and copy size for

each job. The default option is the number of copies. To change the default settings for all jobs, scroll

to the setting and then press and hold the button for 3 seconds. When the light is blinking, adjust the

setting. Press this button again to save the setting.

7

Start Copy button

Press this button to start a copy job.

8

Cancel button

Press this button to perform the following actions:

●

Cancel a print job when the printer is printing.

●

Reset the current copy settings to the default values when the printer is idle.

●

Exit Copy Default Setting mode without saving the value when the printer is in Copy Default

Setting mode.

9 Toner-level status light Indicates the level of toner in the toner-cartridge is low.

10

Attention LED

The Attention light blinks when the printer requires user attention, such as when the printer runs out

of paper or a toner-cartridge needs to be changed.

11 Ready LED The Ready light glows without blinking when the printer is ready to print.

ENWW Printer views 3

LCD control-panel view (M26nw models)

1

43

2 5

9

8

6

10

7

1112

13

1

Wireless button

(wireless models only)

Use this button to navigate the open the Wireless menu and wireless status information.

2

Setup button

Use this button to open the Setup menu.

3

Left arrow button

Use this button to navigate through the menus or to decrease a value that appears on the display

4 OK button Use the OK button for the following actions:

●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the message Press

[OK] to continue appears on the control-panel display).

5

Right arrow button

Use this button to navigate through the menus or to increase a value that appears on the display.

6 Power on/o button Use this button to turn the printer on or o.

7

Cancel button

Use this button to cancel a print job or to exit the control panel menus.

8

Copy Settings button

Use this button to open the Copy Settings menu.

9

Lighter/Darker

button

Use this button to lighten or darken copies.

4 Chapter 1 Printer overview ENWW

10

Number of Copies

button

Use this button to set the number of copies to be produced.

11

Back arrow button

Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the menu

item).

12

Start Copy button

Use this button to start a copy job.

13 ePrint button Use this button to open the Web Services menu.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM25-M27mfp.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

See www.hp.com/support/ljM25-M27mfp for current information.

6 Chapter 1 Printer overview ENWW

Supported operating systems

The following information applies to the printer-specic Windows PCLmS and OS X print drivers.

Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system

along with optional software when using the full software installer. See the software installation notes for more

information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from the printer installation

CD or from 123.hp.com, and then use HP Easy Start to install the HP print driver and utility. See the software

installation notes for more information.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer software.

Operating system Print driver installed Notes

Windows® XP, 32-bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows Vista®, 32-bit and 64–

bit

The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows 8.1, 32–bit and 64–bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows 10, 32–bit and 64–bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the full software

installation.

Windows Server 2003, 32-bit The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the basic software

installation. The basic installer installs

the driver only.

Windows Server 2008, 32-bit

and 64-bit

The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the basic software

installation.

ENWW Printer specications 7

Operating system Print driver installed Notes

Windows Server 2012, 64–bit

and R2, 64–bit

The HP PCLmS printer-specic print

driver is installed for this operating

system as part of the basic software

installation.

OS X 10.9 Mavericks, 10.10

Yosemite, and 10.11 El Capitan

The OS X print driver and print utility

are available for download from either

the installation CD or 123.hp.com.

Download HP Easy Start either from the printer installation

CD or from 123.hp.com, and then use HP Easy Start to install

the HP print driver and utility.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer

software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM25-M27mfp for HP's

all-inclusive help for the printer.

Mobile printing solutions

HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wireless Direct (wireless models only)

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

HP Connected)

●

HP ePrint software

8 Chapter 1 Printer overview ENWW

Printer dimensions

2

3

1

2

3

1

Printer fully closed Printer fully open

1. Height 254 mm (10 in) 410 mm (16.1 in)

2. Width 420 mm (16.5 in) 420 mm (16.5 in)

3. Depth 266 mm (14.4 in) 365 mm (17.2 in)

Weight (with cartridges) 8.2 kg (18.1 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM25-M27mfp for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

o

perating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH), non-

c

ondensing

10% to 80% (RH), non-condensing

ENWW Printer specications 9

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For

additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM25-M27mfp for HP's all-inclusive help for the printer. Find the following support:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

10 Chapter 1 Printer overview ENWW

2 Paper trays

●

Load the input tray

●

Load the input tray

●

Load and print envelopes

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM25-M27mfp.

HP's all-inclusive help for the printer includes the following information:

●

Install and congure

●

Learn and use

●

Solve problems

●

Download software and rmware updates

●

Join support forums

●

Find warranty and regulatory information

ENWW 11

Load the input tray

NOTE: When adding new paper, make sure to remove all of the paper from the input tray and straighten the

stack. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the

printer at one time.

1. If it is not already open, open the input tray.

2. Adjust the paper width and length guides outward.

12 Chapter 2 Paper trays ENWW

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HP LaserJet Pro MFP M25-M27 series User guide

HP LaserJet Pro MFP M25-M27 series User guide

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