___ Need help?
Check out our friendly walkthroughs and self-help in
troubleshooting basic problems with the HTC Help app.
From the Home screen, swipe up to open the Apps screen, and
then nd and t ap Help. Or go to www.ht c.com / su p por t / to
nd the user guide, how-to art icles, and m ore. Please also read
the Safety and regulatory guide t hat’s included in the box.
___ Restarting the phone
To rest art your phon e
when it freezes, press
and hold P OWER for 8
seconds until the phone
restarts, and t h en release
your nger.
POWER
HELP
© 2018 HTC Corpor at ion.
All rights reserved.
HTC an d the HTC logo are
tr ademarks of HTC Corporat ion.
microSD is a trademark of SD-3C LLC.
All other company, product an d
service names mention ed herein are
trademarks, registered tradem arks
or service m arks of their respective
owners.
ht c.com
91H0 xxxx-xxM Rev.A
IMPORTANT:
Charg e t he b at tery.
Before t ur n ing on the phon e for the fir st time, charge th e batter y
for several minutes.
Use a st and ard nano SIM o nly.
Don ’t cut a micro or r egular SIM card and inser t it into the
nano SIM slot. It’s thicker than the stan dard nano SI M car d an d
may get stuck in the slot .
Do n’t d isassem b le any p art of t he p ho ne.
Don ’t try to open the phon e or remove the battery by force. This
may dam age th e phone or its electronics an d will invalidate t he
warr anty.
Do n’t t hrow t he t ray aw ay.
You need it to insert your nano SIM and microSD
™
car ds.
1. With the phone facing up,
insert the tip of t he t r ay
eject tool that came in
the box (or a small bent
paperclip) into the tray
eject hole.
Push the tip all the way
into the hole unt il the
card tray ejects and then
gently pull t h e tray out.
2. With the nano SIM card’s
gold cont acts facing down,
place the card into t he
SIM holder of the tray.
Make sure t o align the
cut-off corner to the notch
on th e holder.
___ Inserting nano SIM and microSD cards
HTC U12+
gold contact s
cut-o corner
nano SI M
2
1
3. With the microSD card’s
gold cont acts facing down
and narrow side facing in,
place the card into t he SD
holder of t h e tray.
4. When reinserting th e tray,
make sure it is facing up
so that t he cards don’t fall
out. Hold the tray with the
microSD card between
your fingers, and then
steadily slide the t ray all
the way into t h e slot.
4
3
___ Using the protective case
Use the case that’s provided in the box to help prot ect your
phone from acciden tal bumps an d scratches.
Place the phone into the
protective case, top side rst.
Then press the four corners
unt il th e case clicks into place.
To remove the case, take
it o from the bottom
corner.
microSD
gold
con tacts
___ Water and dust resistant
To preven t water, dust and
other contamin an t s from
entering the nano SIM and
microSD slot, make sure the
tray is fully inserted int o the
slot.
Make sure t he tray does not
protrude from the side.
Do not attempt to charge or
otherwise use the USB port
when your phone is wet.
IP6 8
Do not expose the phone to or let the USB port come in con tact
wit h the followin g:
Soap/ detergent
/ shower gel
Sand
Swimm ing pool water
/ sea water/ hot water
• Water containing soap, det ergent, or shower gel
• Sea water, swimm ing pools, spas, h ot water, an d hot sprin gs
• Any liquid besides tap water such as alcohol, juices, and
condiments
• Sand
For m ore tips on m aintainin g wat er and dust resistance for
your phone, see the user guide, HTC Help app, or t he support
site. Also make sure to read the Safety an d regulatory guide
that comes with t he phone.
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