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2-8-8-2 STEAM ENGINE
How to Get Service Under the Terms of the Limited One-Year Warranty
When you suspect an item is defective, please check the operator's manual for standard operation and
trouble-shooting techniques that may cor rect the problem. Additional infor mation may be found on the
M.T .H . W ebsite. Should you still require ser vice, follow the instr uctions below to obtain war ranty ser vice.
First, e-mail, write, call or fax a M.T .H . A uthorized Ser vice Center (A SC) in your area to obtain R epair
A uthorization. Y ou can find the list of A SCs on the M.T .H . W ebsite,
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. A uthorized
Ser vice Centers are required to make war ranty repairs on items sold only from that store; all other repairs
m a y -- or may not be done at the store's own discretion. If you did not purchase the item directly from the
A SC, you will need to select a National A uthorized Ser vice Center (NA SC). These centers are compensated
by M.T.H . to per for m war ranty ser vice for any customer whose repair qualifies for war ranty ser vice. A list of
N A SC retailers can be located on the M.T.H . W ebsite or by calling 1-888-640-3700. Should the war ranty no
longer apply, you may choose either an A SC or NA SC retailer to ser vice your M.T.H . Product. A reasonable
ser vice fee will be char ged.
CAUTION: Make sure the product is packed in its original factor y packaging including its foam and plastic
wrapping material to prevent damage to the merchandise. There is no need to retur n the entire set if only
one of the components is in need of repair unless other wise instr ucted by the Ser vice Center. The shipment
must be prepaid and we recommend that it be insured. A cover letter including your name, address, daytime
p h o n e n u m b e r , e-mail address
(if available)
, R etur n A uthorization number
(if required by the service center)
,
a copy of your sales receipt and a full description of the problem must be included to facilitate the repairs.
Please include the description regardless of whether you discussed the problem with a ser vice technician
when contacting the Ser vice Center for your R etur n A uthorization.
Please make sure you have followed the instr uctions carefully before retur ning any merchandise for ser vice.
Authorized M.T.H . Ser vice Centers are independently owned and operated and are not agents or
representatives of M.T.H . Electric T rains. M.T .H . assumes no responsibility , financial or other wise, for material
lef t in their possession, or work done, by privately owned M.T.H . A uthorized Ser vice Centers.
If you need assistance at any time email MTH Ser vice at ser vice@mth-railking.com,
or call 410 381-2580.
LIMITED ONE-YEAR WARRANTY
All M.T .H . products purchased from an A uthorized M.T.H . T rain Merchant are covered by this war ranty .
See our website at
www.mth-railking.com
or call 1-888-640-3700 to identif y an A uthorized M.T.H . T rain Merchant
near you.
M.T.H . products are war rantied for one year from the date of purchase against defects in material or workmanship,
excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. W e will repair
or replace
(at our option)
the defective par t without char ge for the par ts or labor , if the item is retur n e d t o a n M. T .H .
A uthorized Ser vice Center
(ASC)
or M.T.H . National A uthorized Ser vice Center
(NASC)
within one year of the original
date of purchase. This war ranty does not cover damages caused by improper care, handling, or use. T ranspor tation
costs incur red by the customer are not covered under this war ranty.
Items sent for repair must be accompanied by a retur n authorization number, a description of the problem, and a
copy of the original sales receipt from an A uthorized M.T.H . T rain Merchant, which gives the date of purchase. If you
are sending this product to an A uthorized Ser vice Center , contact that Center for their retur n authorization.
This war ranty gives you specific legal rights, and you may have other rights that var y from state to state. Specific
questions regarding the war ranty may be for warded to M.T.H . directly .
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RAILKING M.T.H. ELECTRIC TRAINS
by
SERVICE & WARRANTY INFORMATION