Toyota 2020 Highlander Owner's manual

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Pictorial index

Search by illustration

For safety

and security

Make sure to read through them

(Main topics: Child seat, theft deterrent system)

Vehicle status

information and

indicators

Reading driving-related information

(Main topics: Meters, multi-information display)

Before driving

Opening and closing the doors and windows,

adjustment before driving

(Main topics: Keys, doors, seats)

Driving

Operations and advice which are necessary for

driving

(Main topics: Starting engine, refueling)

Interior features

Usage of the interior features

(Main topics: Air conditioner, storage features)

Maintenance

and care

Caring for your vehicle and maintenance

procedures

(Main topics: Interior and exterior, light bulbs)

When trouble

arises

What to do in case of malfunction and emergency

(Main topics: Battery discharge, flat tire)

Vehicle

specifications

Vehicle specifications, customizable features

(Main topics: Fuel, oil, tire inflation pressure)

For owners

Reporting safety defects for U.S. owners, and seat

belt, SRS airbag and headlight aim instructions for

Canadian owners

Index

Search by symptom

Search alphabetically

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TABLE OF CONTENTS

For your information ........................5

Reading this manual........................9

How to search................................10

Pictorial index ................................11

1-1. For safe use

Before driving........................22

For safe driving .....................23

Seat belts..............................25

SRS airbags..........................32

Front passenger occupant clas-

sification system..................41

Exhaust gas precautions.......46

1-2. Child safety

Riding with children...............47

Child restraint systems..........48

1-3. Emergency assistance

Safety Connect .....................63

1-4. Theft deterrent system

Engine immobilizer system ...69

Alarm.....................................71

2-1. Instrument cluster

Warning lights and indicators

............................................74

Gauges and meters ..............79

Multi-information display

(4.2-inch display).................82

Multi-information display (7-inch

display)................................91

Head-up display................. 101

Fuel consumption information

.........................................106

3-1. Key information

Keys................................... 112

3-2. Opening, closing and locking

the doors

Side doors.......................... 115

Back door........................... 119

Smart key system .............. 131

3-3. Adjusting the seats

Front seats......................... 138

Rear seats.......................... 139

Driving position memory .... 144

Head restraints................... 147

3-4. Adjusting the steering wheel

and mirrors

Steering wheel...................150

Inside rear view mirror ....... 151

Digital Rearview Mirror....... 152

Outside rear view mirrors... 162

3-5. Opening, closing the win-

dows and moon roof

Power windows.................. 164

Moon roof........................... 167

Panoramic moon roof......... 170

4-1. Before driving

Driving the vehicle.............. 177

Cargo and luggage ............184

Vehicle load limits .............. 187

Trailer towing...................... 188

Dinghy towing ....................199

4-2. Driving procedures

Eng

ine

(ignition) switch...... 200

Automatic transmission...... 204

Turn signal lever................. 208

Parking brake..................... 209

1

For safety and security

2

Vehicle status information

and indicators

3

Before driving

4

Driving

3

TABLE OF CONTENTS

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Brake Hold ......................... 212

4-3. Operating the lights and wip-

ers

Headlight switch................. 214

Automatic High Beam ........ 217

Fog light switch .................. 220

Windshield wipers and washer

.........................................220

Rear windshield wiper and

washer ............................. 223

4-4. Refueling

Opening the fuel tank cap.. 225

4-5. Using the driving support sys-

tems

Toyota Safety Sense 2.0.... 227

PCS (Pre-Collision System)

.........................................233

LTA (Lane Tracing Assist)... 241

RSA (Road Sign Assist) ..... 251

Dynamic radar cruise control

with full-speed range........ 254

Stop & Start system ........... 264

BSM (Blind Spot Monitor)... 270

Intuitive parking assist........ 276

RCTA (Rear cross traffic alert)

function ............................ 284

PKSB (Parking Support Brake)

.........................................289

Parking Support Brake function

(static objects).................. 296

Parking Support Brake function

(rear-crossing vehicles).... 302

Driving mode select switch

.........................................306

Multi-terrain Select............. 307

Snow mode switch............. 310

Downhill assist control system

.........................................311

Driving assist systems........ 313

4-6. Driving tips

Winter driving tips............... 319

Utility vehicle precautions... 322

5-1. Toyota multi-operation touch

Toyota multi-operation touch

......................................... 326

5-2. Using the air conditioning

system and defogger

Front manual air conditioning

system ............................. 328

Front automatic air conditioning

system ............................. 333

Rear manual air conditioning

system ............................. 346

Rear automatic air conditioning

system ............................. 348

Heated steering wheel/seat

heaters/seat ventilators.... 352

5-3. Using the interior lights

Interior lights list................. 355

5-4. Using the storage features

List of storage features ......358

Luggage compartment features

......................................... 363

5-5. Using the other interior fea-

tures

Other interior features........ 367

Garage do

or opener

........... 379

6-1. Maintenance and care

Cleaning and protecting the

vehicle exterior................. 388

Cleaning and protecting the

vehicle interior.................. 391

6-2. Maintenance

Maintenance requirements

......................................... 394

General maintenance......... 396

5

Interior features

6

Maintenance and care

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TABLE OF CONTENTS

HIGHLANDER_U

Emission inspection and mainte-

nance (I/M) programs....... 398

6-3. Do-it-yourself maintenance

Do-it-yourself service precau-

tions ................................. 400

Hood ..................................402

Positioning a floor jack....... 403

Engine compartment.......... 404

Tires................................... 411

Tire inflation pressure......... 423

Wheels............................... 425

Air conditioning filter...........426

Electronic key battery......... 428

Checking and replacing fuses

.........................................429

Headlight aim..................... 431

Light bulbs.......................... 432

7-1. Essential information

Emergency flashers ........... 442

If your vehicle has to be stopped

in an emergency .............. 442

If the vehicle is trapped in rising

water................................ 443

7-2. Steps to take in an emergency

If your vehicle needs to be towed

.........................................445

If you think something is wrong

.........................................448

Fuel pump shut off system

.........................................449

If a warning light turns on or a

warning buzzer sounds.... 450

If a warning message is dis-

played .............................. 460

If you have a flat tire........... 464

If the engine will not start ... 478

If you lose your keys .......... 479

If the fuel filler door cannot be

opened............................. 480

If the electronic key does not

operate properly............... 481

If the vehicle battery is dis-

charged............................ 483

If your vehicle overheats.... 487

If the vehicle becomes stuck

......................................... 489

8-1. Specifications

Maintenance data (fuel, oil level,

etc.).................................. 492

Fuel information................. 503

Tire information.................. 505

8-2. Customization

Customizable features....... 515

8-3. Initialization

Items to initialize ................ 527

9-1. For owners

Reporting safety defects for U.S.

owners ............................. 530

Seat belt instructions for Cana-

dian owners (in French)... 530

SRS airbag instructions for

Canadian owners (in French)

......................................... 532

Headlight aim instructions for

Canadian owners (in French)

........

................................. 53

9

What to do if... (Troubleshooting)

......................................... 542

Alphabetical Index.............. 545

7

When trouble arises

8

Vehicle specifications

9

For owners

Index

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Please note that this manual

applies to explains all models

and all equipment, including

options. Therefore, you may find

some explanations for equip-

ment not installed on your vehi-

cle.

All specifications provided in this

manual are current at the time of

printing. However, because of

the Toyota policy of continual

product improvement, we

reserve the right to make

changes at any time without

notice.

Depending on specifications,

the vehicle shown in the illustra-

tions may differ from your vehi-

cle in terms of color and

equipment.

Approximately five hours after

the engine is turned off, you

may hear sound coming from

under the vehicle for several

minutes. This is the sound of a

fuel evaporation leakage check

and, it does not indicate a mal-

function.

A wide variety of non-genuine

spare parts and accessories for

Toyota vehicles are currently

available in the market. You

should know that Toyota does

not warrant these products and

is not responsible for their per-

formance, repair, or replace-

ment, or for any damage they

may cause to, or adverse effect

they may have on, your Toyota

vehicle.

This vehicle should not be modi-

fied with non-genuine Toyota

products. Modification with

non-genuine Toyota products

could affect its performance,

safety or durability, and may

even violate governmental regu-

lations. In addition, damage or

performance problems resulting

from the modification may not

be covered under warranty.

The installation of a mobile

two-way radio system in your

vehicle could affect electronic

systems such as:

 Multiport fuel injection sys-

tem/sequential multiport fuel

injection system

 Toyota Safety Sense 2.0

For your information

Main Owner’s Manual

Noise from under vehicle

after turning off the engine

Accessories, spare parts

and modification of your

Toyota

Installation of a mobile

two-way radio system

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 Anti-lock brake system

 SRS airbag system

 Seat belt pretensioner system

Be sure to check with your Toy-

ota dealer for precautionary

measures or special instructions

regarding installation of a mobile

two-way radio system.

The vehicle is equipped with

sophisticated computers that will

record certain data, such as:

• Engine speed/Electric motor

speed (traction motor speed)

• Accelerator status

• Brake status

• Vehicle speed

• Operation status of the driving

assist systems

• Images from the cameras

Your vehicle is equipped with cam-

eras. Contact your Toyota dealer for

the location of recording cameras.

The recorded data varies

according to the vehicle grade

level and options with which it is

equipped.

These computers do not record

conversations or sounds, and

only record images outside of

the vehicle in certain situations.

 Data Transmission

Your vehicle may transmit the data

recorded in these computers to

Toyota without notification to you.

 Data usage

Toyota may use the data recorded

in this computer to diagnose mal-

functions, conduct research and

development, and improve quality.

Toyota will not disclose the

recorded data to a third party

except:

• With the consent of the vehicle

owner or with the consent of the

lessee if the vehicle is leased

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

• For research purposes where the

data is not tied to a specific vehi-

cle or vehicle owner

 Recorded image information

can be erased by your Toyota

dealer.

The image recording function can

be disabled. However, if the func-

tion is disabled, data from when the

system operates will not be avail-

able.

 To learn more about the vehi-

cle data collected, used and

shared by Toyota, please visit

www.toyota.com/privacyvts/

.

If your Toyota has Safety Con-

nect and if you have subscribed

to those services, please refer to

the Safety Connect Telematics

Subscription Service Agreement

for information on data collected

Vehicle data recording

Usage of data collected

through Safety Connect

(U.S. mainland only)

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HIGHLANDER_U

and its usage.

To learn more about the vehicle

data collected, used and shared

by Toyota, please visit

www.toyota.com/privacyvts/

.

This vehicle is equipped with an

event data recorder (EDR). The

main purpose of an EDR is to

record, in certain crash or near

crash-like situations, such as an

air bag deployment or hitting a

road obstacle, data that will

assist in understanding how a

vehicle’s systems performed.

The EDR is designed to record

data related to vehicle dynamics

and safety systems for a short

period of time, typically 30 sec-

onds or less.

The EDR in this vehicle is

designed to record such data

as:

• How various systems in your

vehicle were operating;

• Whether or not the driver and

passenger safety belts were

buckled/fastened;

• How far (if at all) the driver

was depressing the accelera-

tor and/or brake pedal; and,

• How fast the vehicle was trav-

eling.

These data can help provide a

better understanding of the cir-

cumstances in which crashes

and injuries occur.

NOTE: EDR data are recorded

by your vehicle only if a non-triv-

ial crash situation occurs; no

data are recorded by the EDR

under normal driving conditions

and no personal data (e.g.,

name, gender, age, and crash

location) are recorded. How-

ever, other parties, such as law

enforcement, could combine the

EDR data with the type of per-

sonally identifying data rou-

tinely acquired during a crash

investigation.

To read data recorded by an

EDR, special equipment is

required, and access to the

vehicle or the EDR is needed. In

addition to the vehicle manufac-

turer, other parties, such as law

enforcement, that have the spe-

cial equipment, can read the

information if they have access

to the vehicle or the EDR.

 Disclosure of the EDR data

Toyota will not disclose the data

recorded in an EDR to a third party

except when:

• An agreement from the vehicle’s

owner (or the lessee for a leased

vehicle) is obtained

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

However, if necessary, Toyota may:

• Use the data for research on

vehicle safety performance

• Disclose the data to a third party

Event data recorder

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for research purposes without

disclosing information about the

specific vehicle or vehicle owner

The SRS airbag and seat belt

pretensioner devices in your

Toyota contain explosive chemi-

cals. If the vehicle is scrapped

with the airbags and seat belt

pretensioners left as they are,

this may cause an accident such

as fire. Be sure to have the sys-

tems of the SRS airbag and seat

belt pretensioner removed and

disposed of by a qualified ser-

vice shop or by your Toyota

dealer before you scrap your

vehicle.

Special handling may apply, See

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate.

Your vehicle has components

that may contain perchlorate.

These components may include

airbag, seat belt pretensioners,

and wireless remote control bat-

teries.

Scrapping of your Toyota

Perchlorate Material

WARNING

■ General precautions while

driving

Driving under the influence: Never

drive your vehicle when under the

influence of alcohol or drugs that

have impaired your ability to oper-

ate your vehicle. Alcohol and cer-

tain drugs delay reaction time,

impair judgment and reduce coor-

dination, which could lead to an

accident that could result in death

or serious injury.

Defensive driving: Always drive

defensively. Anticipate mistakes

that other drivers or pedestrians

might make and be ready to avoid

accidents.

Driver distraction: Always give

your full attention to driving. Any-

thing that distracts the driver, such

as adjusting controls, talking on a

cellular phone or reading can

result in a collision with resulting

death or serious injury to you,

your occupants or others.

■ General precaution regarding

children’s safety

Never leave children unattended

in the vehicle, and never allow

children to have or use the key.

Children may be able to start the

vehicle or shift the vehicle into

neutral. There is also a danger

that children may injure them-

selves by playing with the win-

dows, the moon roof or panoramic

moon roof, or other features of the

vehicle. In addition, heat build-up

or extremely cold temperatures

inside the vehicle can be fatal to

children.

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Reading this manual

Explains symbols used in

this manual.

Symbols in this manual

Symbols Meanings

WARNING:

Explains something

that, if not obeyed,

could cause death or

serious injury to peo-

ple.

NOTICE:

Explains something

that, if not obeyed,

could cause dam-

age to or a malfunc-

tion in the vehicle or

its equipment.

Indicates operating

or working proce-

dures. Follow the

steps in numerical

order.

Symbols in illustrations

Symbols Meanings

Indicates the action

(pushing, turning,

etc.) used to operate

switches and other

devices.

Indicates the out-

come of an operation

(e.g. a lid opens).

Symbols Meanings

Indicates the compo-

nent or position

being explained.

Means Do not, Do

not do this, or Do

not let this happen.

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■ Searching by name

 Alphabetical index: P.545

■ Searching by installation

position

 Pictorial index: P. 11

■ Searching by symptom or

sound

 What to do if... (Troubleshoot-

ing): P.54 2

■ Searching by title

 Table of contents: P. 2

How to search

11

Pictorial index

■Exterior

The shape of the lights may differ depending on the grade, etc.

Side doors .......................................................................... P.115

Locking/unlocking ................................................................ P.115

Opening/closing the side windows.......................................P.164

Locking/unlocking by using the mechanical key ..................P.481

Warning lights/warning messages ...............................P.450, 460

Back door ........................................................................... P.119

Opening from inside the cabin

*

............................................P.122

Opening from outside...........................................................P.123

Warning lights/warning messages ...............................P.450, 460

Outside rear view mirrors .................................................P.162

Adjusting the mirror angle....................................................P.162

Folding the mirrors...............................................................P.163

Driving position memory

*

.....................................................P.144

Defogging the mirrors ..................................................P.329, 335

Windshield wipers..............................................................P.220

12

Pictorial index

HIGHLANDER_U

Precautions for winter season..............................................P.319

To prevent freezing (windshield wiper de-icer).............P.330, 335

Precautions for car wash

*

....................................................P.389

Fuel filler door....................................................................P.225

Refueling method.................................................................P.225

Fuel type/fuel tank capacity .................................................P.495

Tires..................................................................................... P.411

Tire size/inflation pressure ........................................... P.411, 499

Winter tires/tire chains .........................................................P.319

Checking/rotation/tire pressure warning system.................. P.411

Coping with flat tires.............................................................P.464

Hood....................................................................................P.402

Opening ...............................................................................P.402

Engine oil.............................................................................P.495

Coping with overheating ......................................................P.487

Warning messages ..............................................................P.460

Headlights...........................................................................P.214

Parking lights .....................................................................P.214

Front turn signal lights......................................................P.208

Parking lights

*

/daytime running lights.............................P.214

Front side marker lights....................................................P.214

Front fog lights

*

..................................................................P.220

Stop/tail lights ....................................................................P.214

Tail lights.............................................................................P.214

Back-up lights

Shifting the shift lever to R...................................................P.204

License plate lights............................................................P.214

Rear turn signal lights.......................................................P.208

Light bulbs of the exterior lights for driving

(Replacing method: P.432, Watts: P.501)

13

Pictorial index

HIGHLANDER_U

Rear side marker lights .....................................................P.214

Side turn signal lights .......................................................P.208

*

: If equipped

14

Pictorial index

HIGHLANDER_U

■Instrument panel

Engine switch.....................................................................P.200

Starting the engine/changing the modes .............................P.200

Emergency stop of the engine .............................................P.442

When the engine will not start..............................................P.478

Warning messages ..............................................................P.460

Shift lever............................................................................P.204

Changing the shift position...................................................P.205

Precautions for towing .........................................................P.445

When the shift lever does not move.....................................P.206

Meters ...................................................................................P.79

Reading the meters/adjusting the instrument panel light.P.79, 81

Warning lights/indicator lights ................................................P.74

When a warning light turns on .............................................P.450

Multi-information display ..............................................P.82, 91

Display .............................................................................P.82, 91

When the warning messages are displayed ........................P.460

15

Pictorial index

HIGHLANDER_U

Turn signal lever.................................................................P.208

Headlight switch ................................................................P.214

Headlights/side marker lights/parking lights/tail lights/license plate

lights/daytime running lights.................................................P.214

Front fog lights

*1

...................................................................P.220

Windshield wiper and washer switch.......................P.220, 223

Usage...........................................................................P.220, 223

Adding washer fluid..............................................................P.410

Warning messages ..............................................................P.460

Emergency flasher switch.................................................P.442

Hood lock release lever.....................................................P.402

Tilt and telescopic steering lock release lever................P.150

Adjustment...........................................................................P.150

Air conditioning system............................................P.328, 333

Usage...........................................................................P.328, 333

Rear window defogger.................................................P.329, 335

Windshield wiper de-icer

*1

...........................................P.330, 335

Audio system

*2

Fuel filler door opener switch...........................................P.225

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

16

Pictorial index

HIGHLANDER_U

■Switches

Driving position memory switches

*1

................................P.144

Window lock switch...........................................................P.166

Power window switches....................................................P.164

Door lock switches ............................................................ P.118

Outside rear view mirror switches ...................................P.162

“ODO TRIP” switch..............................................................P.81

Instrument panel light control switches............................P.81

Automatic High Beam switch ...........................................P.217

Camera switch

*2

Power back door switch

*1

.................................................P.122

Heated steering wheel switch

*1

........................................P.352

Windshield wiper de-icer

*1

................................................P.343

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

17

Pictorial index

HIGHLANDER_U

Meter control switches..................................................P.83, 92

Vehicle-to-vehicle distance switch...................................P.258

Cruise control switch

Dynamic radar cruise control with full-speed range.............P.254

Audio remote control switches

*

LTA (Lane Tracing Assist) switch .....................................P.241

Phone switch

*

Talk switch

*

: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

18

Pictorial index

HIGHLANDER_U

USB port

*1

USB charging ports ...........................................................P.367

Power outlet .......................................................................P.376

Brake hold switch ..............................................................P.212

Parking brake switch.........................................................P.209

Applying/releasing................................................................P.209

Precautions against winter season ......................................P.319

Warning buzzer/light/message.............................................P.460

Stop & Start cancel switch

*2

.............................................P.265

“DAC” switch

*2

................................................................... P.311

Snow mode switch.............................................................P.310

VSC OFF switch .................................................................P.314

Driving mode select switch...............................................P.306

Multi-terrain Select switch

*2

..............................................P.307

*1

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

*2

:If equipped

19

Pictorial index

HIGHLANDER_U

■Interior

SRS airbags..........................................................................P.32

Floor mats.............................................................................P.22

Front seats..........................................................................P.138

Rear seats...........................................................................P.139

Head restraints...................................................................P.147

Seat belts..............................................................................P.25

Console box .......................................................................P.359

Inside lock buttons ............................................................ P.118

Cup holders........................................................................P.360

Assist grips ........................................................................P.375

Rear seat entertainment system

*1, 2

*1

:If equipped

*2

:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

20

Pictorial index

HIGHLANDER_U

■Ceiling

Auxiliary box ......................................................................P.361

Conversation mirror ..........................................................P.378

Interior light

*1

.....................................................................P.356

Personal lights

*1

.................................................................P.356

Moon roof switches

*2

.........................................................P.167

Panoramic moon roof switches

*2

.....................................P.170

Vanity mirrors.....................................................................P.377

Sun visors...........................................................................P.377

“SOS” button

*2

.....................................................................P.63

Inside rear view mirror

*2

....................................................P.151

Digital Rearview Mirror

*2

...................................................P.152

Garage door opener switches

*2

........................................P.379

*1

:The illustration shows the front, but they are also equipped in the rear.

*2

:If equipped

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