Roche Diagnostics
cobas® 6800/8800 Systems · Software version 1.2 · Known issues · version 1.1
8 List of known issues affecting the cobas
®
6800/8800 Systems
List of known issues affecting the
cobas
®
6800/8800 Systems
# Issue When can you encounter this problem Workaround
1
IG server or instrument stays in
Maintenance mode after a failed
maintenance action. It is not possible to
perform any other maintenance action.
Sporadically, when a maintenance
action fails.
Restart the IG server and all the
instruments. If it is still not possible to
repeat or perform a maintenance action
after the execution of a maintenance
action failed, contact your Roche
Service representative.
2
The initialization of the
cobas
®
6800/8800 Systems cannot be
completed. The analytic module goes
into Error status.
When the user chooses the button to
open the amplification plate drawer
during the initialization of the
instrument and there are no
amplification plates to be discarded.
Do not choose the button to open the
amplification plate drawer until the
system is in Standby status.
In case of error, restart the instrument.
3
The transfer module is in error status
and it is not possible to perform a
cleanup maintenance action. The
output buffer of the sample supply
module is full.
When the output buffer is full and the
instrument is idle for more than six
hours with racks in the transfer module.
Always empty the output buffer before
starting an overnight run. In error case,
unload all racks from the output buffer
and restart the instrument.
4
A maintenance action has been
successfully executed but its status in
the maintenance action overview does
not change to Upcoming after
refreshing its window. Also, the task
informing the customer of an overdue
maintenance action does not disappear
after executing it successfully.
Sporadically after performing
successfully a maintenance action.
Restart all the instruments and the IG
server. If the status of the maintenance
action is Due or Overdue, it should be
repeated. If this happens for the
periodic maintenance of a cobas p 680
instrument, the action must be
repeated regardless of its status.
5
The maintenance action wizard
disappears when the user interface is
refreshed and the maintenance action
remains in Executing status.
Always when a maintenance action
with a wizard is started and the user
refreshes the user interface while the
action is still being executed.
Restart the IG server and all
instruments and repeat the
maintenance action. To prevent this
issue, it is recommended to avoid
refreshing the user interface while
executing a maintenance action with a
wizard.
6
Test orders cannot be reset. Message
states: “The instrument is online”.
When the system is not in Standby or
Error status and the user resets the test
orders
Only reset test orders when the system
is in Standby or Error status.
7
Maintenance action tasks are not
displayed in the maintenance
processing settings view
(Administration > Settings
> Processing > Settings
> Maintenance actions).
Sporadically, the view is empty. Restart the IG server.
8
There is no task created to empty the
solid waste container. This can cause a
run abort with sample loss.
When the solid waste container needs
to be emptied (capacity is less than for
a full run batch) and the instrument is
started.
Ensure that the solid waste container is
empty at the beginning of the day.
9
The instrument reaches the Ready
status, but no run can be started due to
an overdue maintenance action. The
user has no indication except an
overdue maintenance action in the
Monitoring > Maintenance actions
view.
When a maintenance action becomes
Overdue while the instrument is in
Preparing status.
Choose the Stop button, and then
execute the overdue maintenance
action.
y cobas
®
6800/8800 Systems known issues