HEAR.COM horizon 5X CIC User guide

horizon Nx CIC

USER GUIDE 2

(Instructions for Use)

Caution

It is important to read this user guide and the

user guide 1 (safety manual) thoroughly and

completely. Follow the safety information to

avoid damage or injury.

2

Content

Welcome 5

Your hearing 6

6

Components and names 7

Hearing programs 8

Features 8

Batteries 9

Battery size and handling tips 9

Replacing batteries 10

Daily use 11

11

12

15

Changing the hearing program 15

Special situations 16

On the phone 16

Maintenance and care 17

17

Ear pieces 18

Professional maintenance 21

3

Further information 22

Safety information 22

Accessories 22

Symbols used in this document 22

Troubleshooting 23

24

Service and warranty 27

4

Welcome

accompany you through everyday life. Like anything new,

it may take you a little time to become familiar with them.

This guide, along with support from your Hearing Care

CAUTION

It is important to read this user guide and the safety

manual thoroughly and completely. Follow the

safety information to avoid damage or injury.

5

Your hearing

This user guide describes optional features that

Ask your Hearing Care Professional to indicate the

type

under the age of 3 years or persons with a developmental

age of under 3 years.

The wireless functionality enables advanced audiological

features and synchronization between your two hearing

Getting to know your hearing

You can also ask your Hearing Care Professional

whether a smartphone app to control your

6

Components and names

➊

➋

➌

➍

➊ Ear piece (Click Sleeve)

➋ Microphone

➌ Battery compartment

➍ Removal cord

Standard ear pieces Size

Click Sleeve

(vented or closed)

Click Dome™ single

(open or closed)

Click Dome semi-open

Click Dome double

more in section "Maintenance and care".

7

Hearing programs

1

2

3

4

5

6

Read more in section "Changing the hearing program".

Features

Power-on delay

The tinnitus therapy feature generates a sound to

8

Batteries

When the battery is low the sound becomes weaker

or you will hear an alert signal. The battery type will

determine how long you have to replace the battery.

Battery size and handling tips

Ask your Hearing Care Professional for recommended

batteries.

Battery size: 10

● Always use the correct battery size for your hearing

● Remove the batteries if you intend not to use the

● Always carry spare batteries.

● Remove empty batteries immediately and follow your

local recycling rules for battery disposal.

9

Replacing batteries

Removing the battery:

 Open the battery

compartment.

 Remove the battery by

hand.

Inserting the battery:



only when you are ready to use the battery.

 Insert the battery with the

"+" symbol facing upwards.

 Carefully close the battery compartment. If you feel

Do not attempt to close the battery compartment by

force. It can be damaged.

10

Daily use

Turning on and

You have the following options to turn your hearing

Via battery compartment:

 Turning on: Close the battery compartment.

The default volume and hearing program are set.



When the power-on delay is activated, the hearing

into your ears without experiencing unpleasant feedback

The "power-on delay" can be activated by your Hearing

Care Professional.

11

Inserting and removing the hearing

CAUTION

Risk of injury!



piece.

 Make sure that the ear piece is completely

attached.



insert it in the correct ear. The labeling or the color of

red color, imprinted "R" = right ear

blue color, imprinted "L" = left ear

 Sleeve matches the

correct incorrect

12



it: Pay special attention to the removal cord indicating

the bottom. The arrow which is printed on the hearing

L R

 Carefully push the hearing

ear canal.



well.

Open and close

your mouth to avoid

accumulation of air in the

ear canal.

CAUTION

Risk of injury!



too deeply into the ear.

13

● It may be helpful to insert the right hearing

right hand and the left

left hand.

● If you have problems inserting the hearing

your earlobe downwards. This opens the

ear canal and eases insertion of the hearing

NOTICE

Never pull on the battery compartment door to

 Push lightly on the back of your ear to loosen the



cord towards the back of your head.

CAUTION

Risk of injury!

 In very rare cases the ear piece could remain in

If this happens, have the ear piece removed by

a medical professional.

Read more in section "Maintenance and care".

14

the volume



control option.

An optional signal can indicate the volume change.

Changing the hearing program

programs which allow you to change the sound, if

needed. An optional signal tone can indicate the program

change.

 To change the hearing program manually, use a

remote control option.

hearing programs.

15

Special situations

On the phone

When you are on the phone, turn the

receiver slightly so that it does not

completely cover your ear.

Telephone program

You may prefer a certain volume when using the phone.

telephone program.

 Switch to the telephone program whenever you are on

the phone.

16

Maintenance and care

To prevent damage it is important that you take care of

which will soon become a part of your daily routine.

Hearing

Drying and



compartment and the batteries removed.

 Ask your Hearing Care Professional for more

information.

Cleaning

For hygiene reasons and to maintain functionality, clean



tissue.

 Never use running water or immerse the

devices in water.

 Never apply pressure while cleaning.

 Ask your Hearing Care Professional for recommended

cleaning products, special care sets, or more

in good condition.

17

Ear pieces

Cleaning

Cerumen (ear wax) may accumulate on the ear pieces.

pieces daily.

 Clean the

ear piece right

after removal

with a soft and

dry tissue.

This prevents

that cerumen

becomes dry

and hard.

 Squeeze the tip of the ear piece.

Exchanging

pieces approximately every

three months. Replace them sooner if you notice

cracks or other changes. The procedure for exchanging

pieces depends on the type of ear piece.

In section "Components and names", your Hearing Care

Professional has marked your type of ear piece.

18

Exchanging Click Sleeves

 Grip the Click

 Take particular care that

the new Click Sleeve

clicks noticeably in place.

click

19

 Sleeve, take care that

Sleeve matches the line printed on

the device.

correct incorrect

20

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