2. APPS
  3. Platon Phone Apps
Platon Phone Apps

APPS Platon Phone Apps User guide

  • Hello! I've reviewed the Platon Phone Setup Guide, which explains how to configure the Platon Phone app on Android and iOS devices. The guide contains information about how to obtain a provisioning URL from your administrator, how to configure by QR code or directly opening link on the mobile device. I'm ready to answer any questions you have about the setup process.
  • What is the first step before setting up the phone?
    What to do if app asks for Grant/Deny on permissions?
    What to do within the Fetch Remote Configuration step?
Platon Phone Setup Guide (Android / iOS) – for App Version 1.1.X
1
Platon Phone Setup Guide
Before the following steps to be proceeded, please check with PLATON support team or your administrator to obtain the
phone provision URL.
The URL format should be like this: https://prov.platonvoip.com/v1.0/xxxxx
Method 1 – Open the URL with a PC/MAC
1. Open the phone provision URL with a browser (e.g. Chrome / Firefox / Edge) on a PC/MAC
2. From your mobile phone, download the app “Platon Phone” from Google Play Store / iOS App Store
3. Open the app, when it ask for Grant/Deny on permission, press “Allow” or “OK”
(Note: No private information such as phonebook/contacts will be transmitted to PLATON® Servers)
4. Within the “Fetch Remote Configuration” step, press “QR Code” and scan the QR code shown on your PC/MAC
5. If the status bar shows “Connected”, the app is now configured successfully.
Platon Phone Setup Guide (Android / iOS) – for App Version 1.1.X
2
Method 2 – Open the URL on Android/iOS device
1. Open the phone provision URL from your Android/iOS device
2. If the app “Platon Phone” haven’t been installed, the URL will bring you to Google Play Store / iOS App Store, please
download the app
3. After the app “Platon Phone” installed successfully, open the phone provision URL again, please choose “Platon
Phone” if it prompt for app selection
4. When it ask for Grant/Deny on permission, press “Allow” or “OK”
(Note: No private information such as phonebook/contacts will be transmitted to PLATON® Servers)
5. If the status bar shows “Connected”, the app is now configured successfully.
/