Copyright © 2015 Athentek Inc. All Rights Reserved.
1
Circo User Guide
Circo is a wearable smart tracking device for your loved ones.
Before starting:
Please prepare a data and SMS enabled SIM card (either prepaid or monthly paid SIM) and record
its mobile phone number.
Make sure the SIM card PIN code is unlocked. If needed, put the SIM card into a cell phone
in order to unlock the PIN code.
The SIM card requires data and SMS services.
Please insert the SIM card when Circo is off. Do not take out or put in the SIM card while
Circo is on.
The Circo device does not support an SIM card adapter; it must use a micro-SIM card.
Please record the Circo ID number. It is needed when re-adding Circo and when others are
adding it.
First time using Circo app:
1. Please insert the SIM card and charge Circo for 30 minutes or until the light turns green.
2. Please scan the QR code below or open the link from a mobile phone to download the Circo
app:
iOS Circo
[https://goo.gl/jm66G6 ]
Android Circo
[https://goo.gl/IR2DeE ]
3. Start the Circo app and follow the on-screen directions to create a new account using your
mobile phone number.
If you ever forget your password, simply select “Forget password?”, and you will receive
an SMS with a new password. To change the password at any time, go to “Profile.”
Copyright © 2015 Athentek Inc. All Rights Reserved.
2
Pairing Circo with the app:
On the main page of the Circo app, press “+” on the upper right corner to add a new Circo device.
The first person to add the device becomes its “Host.” All others will be “Followers.” The Host can
make more changes than Followers can. [Tutorial video: https://goo.gl/xBByqE]
If you need to add multiple Circo to the account repeat 1-4.
1. Enter the Circo ID number on the back of the device when prompted, or scan the QR code
to begin pairing.
2. Enter the mobile phone number of the SIM card.
3. Gently press the power button after Circo lights up.
4. Confirm pairing and wait for the app to complete pairing.
If you are a Follower, you only need to enter the Circo ID number or scan the QR code then wait for
the Host to confirm your follow request. [Tutorial video: https://goo.gl/zmhKAn]
The Host will receive follow request in notification center or choose the device being requested on
the app to find the request.
Main page of the app:
The main page shows the locations of all the Circo devices you are currently following.
○ Choose a Circo device to change its settings see its current status.
Zoom in on the map to see the current location of each Circo device.
○ A blue dot shows the current location of the mobile phone.
○ means Circo is currently inside a safe zone.
○ means Circo is currently outside a safe zone.
Device status:
○ Offline mode might be caused by bad cellular reception at the Circo device’s
current location, or there could be an SIM card problem.
○ Sleep mode time can be changed under the device Profile.
○ If the Circo battery runs low, it will shut down automatically.
Copyright © 2015 Athentek Inc. All Rights Reserved.
3
Features on the Circo app:
Profile: Change Circo device name, photo, delete device, change sleep time
The Host can change the device photo and sleep time, or delete the device.
All Followers can change the Circo device name within “Profile” of the Circo app.
Safe Zones: Safe zones are virtual boundaries based on real-world geographic locations. Everyone
following the device will receive notifications when the device enters or leaves a safe
zone.
Only the Host can set safe zones.
When Circo enters or exits a safe zone, the app will send a notification to all Followers.
To set safe zones, search by address or move the pin to a desired location. Sometimes an
address does not cover the entire safe zone, so you might have to move the pin to get
more accurate coverage.
Choose a safety radius for the safe zones as needed.
Path: View path history for the past 7 days
Choose the date you want to view and then press on the lower left corner of the map
to play the path.
Press ＜ ＞to select within the location history.
Red dots show Circo’s path history. The larger a dot, the longer Circo was at that spot.
Members: View the Host and all the Followers
Note that the Host can remove Followers from a Circo device.
Copyright © 2015 Athentek Inc. All Rights Reserved.
4
Track: Continuous tracking of the selected Circo device for 5 minutes
Press on the lower left to start tracking mode.
Circo will continuously update its location for 5 minutes.
This function requires sending an SMS from your mobile phone to the Circo device.
Light Status:
Press the power button to see Circo’s current status.
Copyright © 2015 Athentek Inc. All Rights Reserved.
5
Questions
How do I turn Circo on and off?
Press the power button until the light turns red.
Why does Circo not turn on?
The battery might be low. Please plug in the micro USB cable to charge Circo.
Please make sure Circo has a working SIM card (data and SMS enabled).
Where can I find the device’s ID number?
On the back of the Circo device there is a QR code, and the numbers below it are the
device’s ID number.
On the app, choose a device and go to “Profile”. The numbers below the picture are the
device’s ID number.
The device ID also is printed on the back of the User Manual which comes with each Circo.
Why does the Circo app say the device is not available or pairing fails?
If you enter an incorrect SIM card mobile phone number, please wait for 10 minutes to
retry.
If you forgot to press the power button when Circo lit up, please re-enter the device ID and
add the device again.
If your location has poor cellular reception, then Circo may not be able to pair up with the
Circo app.
How many Circos can I follow?
There is no limit to how many Circo you can follow.
How many people can follow the same Circo?
There can be up to 6 people following the same Circo at one time.
How come the light turns green right after I started charging?
If you start charging Circo when it is off, then the light will first turn green (which means
Circo is turning on), and then turn orange (which means Circo is charging). When Circo is
fully charged, the light will turn green.
If the light stays green after you’ve started charging, then it might be because the current
location has poor cellular reception. In this case, it may take longer to for the Circo device
to turn on.
You can check on the Circo app to see the current battery status.
Copyright © 2015 Athentek Inc. All Rights Reserved.
6
How do I change the SIM card in the device?
Turn off Circo before taking the SIM card out.
After putting in the new SIM card, turn on the device and the app will prompt you to enter
a new phone number.
If the new phone number is not changed within the Circo app, then tracking mode can’t be
activated.
Why does the device show offline?
Circo may be in a location with poor cellular reception.
Please make sure the SIM card has data service.
Please make sure the SIM card’s PIN code is not locked.
If you are using a prepaid SIM card, please make sure there is still a balance on the card.
How do I delete or unfollow a Circo device?
If you are the Host, you can delete the Circo from “Profile”. When the Host deletes the
Circo, the whole chatroom will be deleted and Followers no longer will see where that
device is on the app.
The device will turn off automatically.
Another person can add the device again using its ID number.
A Follower can stop following a device from “Profile”. When a Follower stops following a
Circo he will not be able to see its status but the chatroom will remain for other followers.
How long does tracking mode take to activate?
There might be a slight delay depending on the cellular reception of Circo. Under normal
condition, it takes no more than 30 – 60 seconds to show Circo’s location, and it will
continuously update its location for 5 minutes.
What does sleep time mean?
During sleep time, Circo will turn off automatically and then turn back on automatically
when sleep time is over.
Please note, if Circo’s battery runs out of energy during sleep time, then it will not be able
to turn back on when sleep time is over.
If you want to use Circo during sleep time, you can turn it on manually by pressing the
power button.
Circo automatically turns on when you charge it, thus ending the sleep time.
How do I change sleep time for Circo?
Circo has to be on when you change its sleep time. Gently press the power button to make
sure it green light flashes.
Copyright © 2015 Athentek Inc. All Rights Reserved.
7
The phone will send an SMS to Circo to change its sleep time.
But if the start of the new sleep time has already passed, then the setting will take effect
the next day.
o For example: default sleep time is 21:00-7:00 (9:00 PM – 7:00 AM).
And you want to change it to 20:00-8:00 but it is already 20:30, then the new sleep
time will not begin until 20:00 (8:00 PM) the next day.
How do I turn off the notification ringtone?
Choose on the Home page. On the Profile page, you can turn off vibration or set the
ringtone to “None”.
How do I set Circo’s profile picture?
Only the Host can change Circo’s picture.
To add or change its picure, please choose a device and go to “Profile”.
How do I change my profile picture?
Choose on the Home page. On the Profile page, you can change your profile picture.
What is the requirement for a smartphone to run the Circo app?
Android 4.1 or later.
iOS 7 or later.
What messages does the Circo app send?
Circo sends a low battery notice.
Circo lets you know when it enter and exits a safe zone.
Circo status updates including offline, sleeping, and waking up.
There also are Circo chat messages.
What happens if Circo stops working or if the light does not turn on after pressing the power
button, but the Circo app shows that the device is on:
Please reset the Circo device. Use the supplied pin to gently push the reset button located
within the small hole next to the charging port, and then turn on the Circo device.
When does the phone send SMS to Circo?
To activate tracking mode.
Change sleep time.
To update Circo hardware.
Copyright © 2015 Athentek Inc. All Rights Reserved.
8
How does my Circo know where it is?
Your Circo has a number of advanced radios and sensors to determine its location. Data
from these sensors are sent to Athentek’s cloud-based applications, where the estimates
are refined using highly-detailed maps which learn from the places your Circo goes.
Sometimes, if the radios are not able to make good measurements, then the accuracy of
Circo’s location may be lower. For example, if you’re indoors in a place that Circo does not
know well, then the self-learning algorithms may not work as well.
How does my Circo know when it has entered or left a Safe Zone?
The Host of a Circo device sets places as “Safe Zones.” When Circo senses that it’s entering
a Safe Zone, a notification is sent to all of its Followers; the same thing happens when Circo
leaves a Safe Zone.
Due to cellular network coverage, there might be a few moment’s delay before the
notification arrives to Circo’s Followers. This small delay is normal.
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
