Palm LifeDrive Mobile Manager User manual

LifeDrive from palmOne 664

CHAPTER 32

Getting Help

This guide is meant to tell you everything you need to know to set up, customize,

and use your device. However, you may occasionally run into an issue that is not

addressed in this guide. Here are some resources to help you if that happens.

Self-help resources

If you run into a problem with your device, be sure to check these resources first:

•Answers to common questions

about your device and its features

• The Palm

Desktop online Help

• The Palm Desktop Software for the Macintosh User’s Guide located in the Documentation folder

on your installation CD

• The palmOne™ Knowledge Library, accessible at www.palmOne.com/support

• The most recent palmOne LifeDrive™device HelpNotes on your regional website

LifeDrive from palmOne 665

CHAPTER 32 Getting Help

Technical support

If, after reviewing the self-help resources, you cannot solve your problem, go to

www.palmOne.com/support

or send an email to your regional Technical Support office.

Before requesting technical support, please experiment a bit to reproduce and isolate the problem.

When you do contact Technical Support, please provide the following information:

• The name and version of the desktop operating system you are using

• The actual error message or state you are experiencing

• The steps you take to reproduce the problem

• The version of device software you are using and available memory

To find version and memory information, follow these steps:

1. Go to Applications

2. Open the menus

3. Select Info from the App menu.

4. Select Version for version info, and Size for memory info.