HP Photosmart C4380 All-in-One series
Windows Help
Contents
1 HP Photosmart C4380 All-in-One series Help........................................................................5
2 HP All-in-One overview
The HP All-in-One at a glance....................................................................................................7
Control panel buttons.................................................................................................................8
Use the HP Photosmart Software...............................................................................................9
3 Find more information............................................................................................................11
4 How do I?.................................................................................................................................13
5 Finish setting up the HP All-in-One
Computer connection information.............................................................................................15
Supported connection types...............................................................................................15
Connect using integrated wireless WLAN 802.11..............................................................15
Use printer sharing.............................................................................................................16
Connect to a network................................................................................................................16
Integrated wireless WLAN 802.11 network setup...............................................................17
What you need for an integrated wireless WLAN 802.11 network...............................17
Connect to an integrated wireless WLAN 802.11 network...........................................18
Wireless ad hoc network setup...........................................................................................18
What you need for an ad hoc network..........................................................................19
Create a network profile for a Windows XP computer..................................................19
Create a network profile for other operating systems...................................................20
Connect to a wireless ad hoc network..........................................................................20
Connect to additional computers on a network..................................................................21
Change the HP All-in-One from a USB connection to a network connection.....................22
Manage your network settings............................................................................................22
Change basic network settings from the control panel.................................................22
Network configuration page definitions.........................................................................24
Network glossary................................................................................................................28
6 Load originals and load paper
Load originals...........................................................................................................................31
Choose papers for printing and copying...................................................................................32
Recommended papers for printing and copying.................................................................32
Recommended papers for printing only..............................................................................33
Papers to avoid...................................................................................................................34
Load paper...............................................................................................................................35
Load full-size paper............................................................................................................35
Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................36
Load index cards................................................................................................................37
Load envelopes..................................................................................................................38
Load other types of paper...................................................................................................39
Avoid paper jams......................................................................................................................40
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Contents
7 Print from your computer
Print from a software application..............................................................................................41
Make the HP All-in-One the default printer...............................................................................42
Change the print settings for the current job............................................................................42
Set the paper size...............................................................................................................42
Set the paper type for printing............................................................................................43
View the print resolution.....................................................................................................43
Change the print speed or quality.......................................................................................44
Change the page orientation..............................................................................................44
Scale the document size....................................................................................................45
Change the saturation, brightness, or color tone................................................................45
Preview your print job.........................................................................................................45
Change the default print settings..............................................................................................46
Printing shortcuts......................................................................................................................46
Create printing shortcuts....................................................................................................47
Delete printing shortcuts.....................................................................................................47
Perform special print jobs.........................................................................................................48
Print a borderless image.....................................................................................................48
Print a photo on photo paper..............................................................................................49
Print custom CD/DVD labels ..............................................................................................50
Print using Maximum dpi...................................................................................................50
Print on both sides of the page...........................................................................................51
Print a multiple-page document as a booklet.....................................................................52
Print multiple pages on a single sheet................................................................................54
Print a multiple-page document in reverse order................................................................55
Reverse an image for iron-on transfers..............................................................................56
Print on transparencies.......................................................................................................56
Print a group of addresses on labels or envelopes............................................................57
Print a poster......................................................................................................................58
Print a Web page................................................................................................................58
Stop a print job.........................................................................................................................59
8 Use the photo features
Print photos..............................................................................................................................62
Print 10 x 15 cm (4 x 6 inch) photos...................................................................................62
Print enlargements.............................................................................................................63
Print photos from the HP Photosmart Software .................................................................64
Print camera-selected (DPOF) photos...............................................................................64
Save photos to your computer..................................................................................................65
Edit photos using your computer..............................................................................................65
Share photos with friends and relatives....................................................................................65
9 Use the scan features
Scan an image or document.....................................................................................................67
Edit a scanned image...............................................................................................................68
Edit a scanned document.........................................................................................................68
Stop scanning...........................................................................................................................69
10 Use the copy features
Make a copy.............................................................................................................................71
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Contents
Change the copy settings for the current job............................................................................71
Make multiple copies of the same original..........................................................................71
Change copy speed or quality............................................................................................72
Perform special copy jobs........................................................................................................72
Make a borderless copy of a photo....................................................................................73
Resize an original to fit onto letter or A4 paper..................................................................73
Stop copying.............................................................................................................................74
11 Maintain the HP All-in-One
Clean the HP All-in-One...........................................................................................................75
Clean the exterior...............................................................................................................75
Clean the glass...................................................................................................................75
Clean the lid backing..........................................................................................................76
Print a self-test report...............................................................................................................76
Work with print cartridges.........................................................................................................77
Handle the print cartridges.................................................................................................78
Check the estimated ink levels...........................................................................................78
Replace the print cartridges................................................................................................79
Use a photo print cartridge.................................................................................................82
Use the print cartridge protector.........................................................................................82
Align the print cartridges.....................................................................................................84
Clean the print cartridges...................................................................................................85
Clean the print cartridge contacts.......................................................................................85
Clean the area around the ink nozzles...............................................................................86
Remove ink from your skin and clothing.............................................................................88
Turn off the HP All-in-One........................................................................................................88
12 Shop for ink supplies.............................................................................................................89
13 Troubleshooting
Troubleshooting tips.................................................................................................................91
Communication problems over a USB connection.............................................................91
Information on print cartridges............................................................................................92
Information on paper..........................................................................................................93
Clear paper jams................................................................................................................94
Troubleshoot print cartridges..............................................................................................95
View the Readme file........................................................................................................101
Hardware setup troubleshooting.............................................................................................101
Software installation troubleshooting......................................................................................103
Uninstall and reinstall the software...................................................................................106
Wireless setup troubleshooting..............................................................................................108
Print quality troubleshooting...................................................................................................112
Print troubleshooting...............................................................................................................119
Memory card troubleshooting.................................................................................................127
Scan troubleshooting..............................................................................................................131
Copy troubleshooting..............................................................................................................134
Contents
3
Contents
Errors......................................................................................................................................139
Device messages.............................................................................................................139
File messages...................................................................................................................141
Supported file types for the HP All-in-One..................................................................143
General user messages...................................................................................................143
Paper messages...............................................................................................................146
Power and connection messages.....................................................................................149
Print cartridge messages..................................................................................................151
14 HP warranty and support
Warranty.................................................................................................................................159
Print cartridge warranty information........................................................................................159
Support process.....................................................................................................................159
Before you call HP support.....................................................................................................160
HP support by phone..............................................................................................................160
Phone support period.......................................................................................................161
Placing a call....................................................................................................................161
After the phone support period.........................................................................................161
Additional warranty options....................................................................................................161
HP Quick Exchange Service (Japan).....................................................................................162
Call HP Korea customer support............................................................................................162
Prepare the HP All-in-One for shipment.................................................................................163
Pack the HP All-in-One...........................................................................................................163
15 Technical information
Specifications.........................................................................................................................165
Environmental product stewardship program.........................................................................165
Paper use.........................................................................................................................166
Plastics.............................................................................................................................166
Material safety data sheets...............................................................................................166
Recycling program............................................................................................................166
HP inkjet supplies recycling program...............................................................................166
Energy consumption.........................................................................................................166
Disposal of Waste Equipment by Users in Private Households in the European
Union................................................................................................................................167
Regulatory notices..................................................................................................................167
Regulatory model identification number...........................................................................168
FCC statement..................................................................................................................168
Notice to users in Korea...................................................................................................169
VCCI (Class B) compliance statement for users in Japan................................................169
Notice to users in Japan about power cord......................................................................169
Geräuschemission............................................................................................................169
Regulatory wireless statements..............................................................................................169
Wireless: Exposure to radio frequency radiation..............................................................169
Wireless: Notice to users in Brazil....................................................................................170
Wireless: Notice to users in Canada................................................................................170
European Union Regulatory Notice..................................................................................171
Wireless: Notice to users in Taiwan.................................................................................171
Declaration of conformity (European Economic Area)...........................................................172
HP Photosmart C4380 All-in-One series declaration of conformity........................................172
Index............................................................................................................................................173
4
Contents
1 HP Photosmart C4380 All-in-
One series Help
For information about the HP All-in-One, see:
•“
HP All-in-One overview” on page 7
•“
Find more information” on page 11
•“
How do I?” on page 13
•“
Finish setting up the HP All-in-One” on page 15
•“
Load originals and load paper” on page 31
•“
Print from your computer” on page 41
•“
Use the photo features” on page 61
•“
Use the scan features” on page 67
•“
Use the copy features” on page 71
•“
Maintain the HP All-in-One” on page 75
•“
Shop for ink supplies” on page 89
•“
HP warranty and support” on page 159
•“
Technical information” on page 165
HP Photosmart C4380 All-in-One series Help 5
HP Photosmart C4380 All-in-
One series Help
Chapter 1
6 HP Photosmart C4380 All-in-One series Help
HP Photosmart C4380 All-in-
One series Help
2 HP All-in-One overview
Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,
scanning documents, or printing photos from a memory card. You can access many
HP All-in-One functions directly from the control panel, without turning on your computer.
This section contains the following topics:
The HP All-in-One at a glance
Control panel buttons
Use the HP Photosmart Software
The HP All-in-One at a glance
Label Description
1 Control panel
2 On button
3 Memory card slots
4 Wireless network indicator light and button
5 Input tray
6 Tray extender
7 Paper-width guide
8 Print cartridge door
9 Glass
10 Lid backing
11 Rear door
HP All-in-One overview 7
HP All-in-One overview
Label Description
12 Rear USB port
13 Power connection
*
* Use only with the power adapter supplied by HP.
Control panel buttons
Label Icon Name and Description
1 On button: Turns the HP All-in-One on or off. When the HP All-
in-One is off, a minimal amount of power is still used by the
device. To completely remove power, turn the HP All-in-One
off, and then unplug the power cord.
2 Quality button: Changes the copy quality or the quality of
photos you print from a memory card. The default quality for
both plain and photo papers is two stars. However, the quality
produced varies depending on the paper type. For plain paper,
two stars represents normal quality. For photo paper, two stars
represents best quality.
3 Size button: Changes the image size to 100% (Actual Size),
fits it to the page (Resize to Fit), or prints borderless images
(Borderless). The default setting is 100% for plain paper and
borderless for photo paper.
4 Copies button: Specifies the desired number of copies.
Chapter 2
(continued)
8 HP All-in-One overview
HP All-in-One overview
Label Icon Name and Description
5 Cancel button: Stops a task (such as scanning or copying) or
resets settings (such as Quality and Copies).
6 Scan button: Starts a scan. When a memory card is inserted,
this button advances to the next photo on the memory card
when pressed.
7 Start Copy Black button: Starts a black-and-white copy. In
certain situations (for example, after clearing a paper jam), this
button resumes printing. When a memory card is inserted, this
button acts as a previous image button.
8 Start Copy Color button: Starts a color copy. In certain
situations (for example, after clearing a paper jam), this button
resumes printing. When a memory card is inserted, this button
starts printing the image currently on the display.
Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.
(continued)
Use the HP Photosmart Software 9
HP All-in-One overview
Chapter 2
10 HP All-in-One overview
HP All-in-One overview
3 Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Setup Guide
The Setup Guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Setup Guide in order.
If you have problems during setup, check the Setup Guide for troubleshooting
information, or see
Troubleshooting” on page 91 in this onscreen Help.
HP PSC 1500 series
User Guide
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including step-
by-step instructions for basic tasks, troubleshooting tips, and technical
information.
HP Photosmart Essential animations
The HP Photosmart Essential animations are an interactive way to get a brief
overview of the software included with the HP All-in-One. You will learn how the
software can help you create, share, organize, and print your photos.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.
The How Do I? topic provides links so you can quickly find information on
performing common tasks.
The HP All-in-One overview topic provides general information about the
main features of the HP All-in-One.
The Troubleshooting topic provides information about resolving errors
you might encounter with the HP All-in-One.
Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
www.hp.com/support If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information 11
Find more information
Chapter 3
12 Find more information
Find more information
4 How do I?
This section contains links to commonly performed tasks, such as sharing and printing
photos and optimizing your print jobs.
•“
How do I make a borderless copy of a photo?” on page 73
•“
How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 48
•“
How do I get the best print quality?” on page 44
•“
How do I print on both sides of the paper?” on page 51
•“
How do I make multiple copies of a document?” on page 71
How do I? 13
How do I?
Chapter 4
14 How do I?
How do I?
5 Finish setting up the HP All-in-
One
After you have completed the steps in the Setup Guide, refer to this section to finish setting
up the HP All-in-One.
This section contains the following topics:
Computer connection information
Connect to a network
Computer connection information
The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also connect the HP All-in-One to a wireless
network or use printer sharing to share the device over an existing home network.
This section contains the following topics:
Supported connection types
Connect using integrated wireless WLAN 802.11
Use printer sharing
Supported connection types
The following table contains a list of supported connection types.
Description Recommended number
of connected
computers for best
performance
Supported software
features
Setup instructions
USB connection One computer connected
with a USB cable to the
rear USB 2.0 High Speed
port on the HP All-in-One.
All features are
supported.
Follow the Setup Guide
for detailed instructions.
Integrated wireless
WLAN 802.11 connection
Up to five computers
connected using a
wireless router
(infrastructure mode).
All features are
supported.
Follow instructions in
Integrated wireless
WLAN 802.11 network
setup” on page 17.
Printer sharing Five.
The host computer must
be on at all times in order
to print from the other
computers.
All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.
Follow the instructions in
Use printer sharing”
on page 16.
Connect using integrated wireless WLAN 802.11
The HP All-in-One uses an internal networking component that supports a wireless
network. For detailed instructions on connecting the HP All-in-One to a wireless (802.11)
network, see
Integrated wireless WLAN 802.11 network setup” on page 17.
Finish setting up the HP All-in-One 15
Finish setup
Use printer sharing
If your computer is on a network, and another computer on the network has an HP All-
in-One connected to it by a USB cable, you can print to that printer using printer sharing.
The computer directly connected to the HP All-in-One acts as the host for the printer and
has full software functionality. The other computer, which is referred to as a client, has
access only to the print features. You must perform other functions, such as scanning
and copying, from the host computer or from the control panel on the HP All-in-One.
To enable printer sharing on a Windows computer
Refer to the user guide that came with your computer or see the Windows onscreen
Help.
Connect to a network
This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the HP All-in-One and the other
network elements. When network elements are connected through a wireless router or
access point, this is called an infrastructure network.
If you connect the HP All-in-One directly to a wireless-capable computer, without using
a wireless router or access point, this is known as an ad hoc network. You might only be
able to connect to one wireless device at a time with an ad hoc connection.
The advantages of a wireless infrastructure network as compared to an ad hoc network
include:
Advanced network security
Enhanced reliability
Network flexibility
Better performance, especially with 802.11 g mode
If you want to: See this section:
Connect to a wireless network with a wireless
router (infrastructure).
Integrated wireless WLAN 802.11 network
setup” on page 17
Connect directly to a wireless-capable
computer without a wireless router (ad-hoc).
Wireless ad hoc network setup” on page 18
Add connections to more computers on the
network.
Connect to additional computers on a
network” on page 21
Change the HP All-in-One from a USB
connection to a network connection.
NOTE: Use the instructions in this section if
you first installed the HP All-in-One with a USB
connection, and you now want to change to a
wireless network connection.
Change the HP All-in-One from a USB
connection to a network connection”
on page 22
Find troubleshooting information. Wireless setup troubleshooting” on page 108
Chapter 5
16 Finish setting up the HP All-in-One
Finish setup
Integrated wireless WLAN 802.11 network setup
Use this section if you want to connect the HP All-in-One to a computer on a wireless
network using a wireless router or access point (802.11). HP recommends this method.
To set up the HP All-in-One on an integrated
wireless WLAN 802.11 network, you need to
do the following:
See this section:
First, collect all of the required materials. What you need for an integrated wireless
WLAN 802.11 network” on page 17
Next, install the software and connect the
HP All-in-One to the wireless router.
Connect to an integrated wireless WLAN
802.11 network” on page 18
What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will
need the following:
A wireless 802.11 network that includes a wireless router or access point.
A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP All-in-One on.
Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP All-in-One on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
Network name (SSID).
WEP key or WPA Passphrase (if needed).
Connect to a network 17
Finish setup
Connect to an integrated wireless WLAN 802.11 network
The HP Photosmart Software CD and included USB setup cable provide an easy way to
connect the HP All-in-One to your wireless network.
CAUTION: To prevent other users from accessing your wireless network, HP
strongly recommends using a password or passphrase (WPA or WEP security) and
a unique network name (SSID) for your wireless router. Your wireless router might
have been shipped with a default network name, which is typically the manufacturer
name. If you use the default network name, your network can be easily accessed by
other users using the same default network name (SSID). It also means that the
HP All-in-One might accidently connect to a different wireless network in your area
which uses the same network name. If this happens you will not be able to access
the HP All-in-One. For more information on how to change the network name, see
the documentation that came with your wireless router.
To connect the HP All-in-One
1. Insert the HP Photosmart Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the HP All-in-One to the computer using the USB
setup cable included in the box. The HP All-in-One will attempt to connect to the
network. If the connection fails, follow the prompts to correct the problem, and then
try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the HP All-in-One connects successfully
to the network, install the software on each computer that will use the device over the
network.
Related topics
•“
Print the wireless network test” on page 23
•“
Connect to additional computers on a network” on page 21
•“
Wireless setup troubleshooting” on page 108
Wireless ad hoc network setup
Use this section if you want to connect the HP All-in-One directly to a wireless-capable
computer without using a wireless router or access point.
Chapter 5
18 Finish setting up the HP All-in-One
Finish setup
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an
ad hoc network profile on your computer. This includes choosing a network name (SSID)
and WEP security (optional but recommended) for your ad hoc network.
To set up the HP All-in-One on a wireless ad
hoc network, you need to do the following:
See this section:
First, collect all of the required materials. What you need for an ad hoc network”
on page 19
Next, prepare your computer by creating a
network profile.
Create a network profile for a Windows XP
computer” on page 19
Create a network profile for other operating
systems” on page 20
Finally, install the software. Connect to a wireless ad hoc network”
on page 20
What you need for an ad hoc network
To connect the HP All-in-One to a Windows computer with an ad hoc connection, the
computer must have a wireless network adapter and an ad hoc profile.
Create a network profile for a Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile.
To create a network profile
NOTE: The HP All-in-One comes configured with a network profile with hpsetup as
the network name (SSID). However, for security and privacy HP recommends you
create a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a.In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c.In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key.
However, HP recommends using a WEP key in order to secure your network.
Connect to a network 19
Finish setup
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