3com OfficeConnect WX2200 Reference guide

http://www.3Com.com/

Part No. 10015905

Published June 2007

Wireless LAN Mobility System

Wireless Switch Manager

Reference Manual

WX4400 3CRWX440095A

WX2200 3CRWX220095A

WX1200 3CRWX120695A

WXR100 3CRWXR10095A

3Com Corporation

350 Campus Drive

Marlborough, MA USA

01752-3064

in any form or by any means or used to make any derivative work (such as translation, transformation, or

adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time

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3Com Corporation provides this documentation without warranty, term, or condition of any kind, either

implied or expressed, including, but not limited to, the implied warranties, terms or conditions of

merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or

changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license

agreement included with the product as a separate document, in the hard copy documentation, or on the

removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,

please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are

provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense.

Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or

as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are

provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights

only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.

You agree not to remove or deface any portion of any legend provided on any licensed program or

documentation contained in, or delivered to you in conjunction with, this User Guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may

not be registered in other countries.

3Com is a registered trademark of 3Com Corporation. The 3Com logo is a trademark of 3Com Corporation.

Mobility Domain, Mobility Point, Mobility Profile, Mobility System, Mobility System Software, MP, MSS, and

SentrySweep are trademarks of Trapeze Networks.

Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, Windows XP,

and Windows NT are registered trademarks of Microsoft Corporation.

All other company and product names may be trademarks of the respective companies with which they are

associated.

ENVIRONMENTAL STATEMENT

It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we

are committed to:

Establishing environmental performance standards that comply with national legislation and regulations.

Conserving energy, materials and natural resources in all operations.

Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental

standards. Maximizing the recyclable and reusable content of all products.

Ensuring that all products can be recycled, reused and disposed of safely.

Ensuring that all products are labelled according to recognized environmental standards.

Improving our environmental record on a continual basis.

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3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components.

Regulated Materials Statement

3Com products do not contain any hazardous or ozone-depleting material.

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The documentation for this product is printed on paper that comes from sustainable, managed forests; it is

fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and

the inks are vegetable-based with a low heavy-metal content.

CONTENTS

ABOUT THIS GUIDE

Conventions 17

Documentation 18

Documentation Comments 19

1 INSTALLING 3WXM

Hardware Requirements 21

Hardware Requirements for 3WXM Client 21

Hardware Requirements for 3WXM Monitoring Service 21

Software Requirements 23

Preparing for Installation 23

User Privileges 24

Serial Number and License Key 24

Installing 3WXM 25

Installing 3WXM on Windows Systems 25

Installing 3WXM on Linux Systems 27

Installation Log File 28

Installing Web-Start Client 29

System Requirements 29

Installation Steps 29

Upgrading 3WXM 30

Uninstalling 3WXM on Windows Systems 30

Uninstalling 3WXM on Linux Systems 32

2 WORKING WITH THE 3WXM USER INTERFACE

Overview 33

Display Panels 34

Organizer Panel 35

Content Panel 36

Task List Panel 38

Resizing a Display Panel 39

Menu Bar Options 40

Tool Bar Options 42

Status Counters 44

Copying, Pasting, and Deleting Objects 45

Copy and Paste in the Organizer Panel 46

Copy and Paste Replace in the Organizer Panel 46

Copy and Paste in the Content Panel 46

Enabling Keyboard Shortcut Mnemonics (Windows XP Only) 47

3 GETTING STARTED

Starting 3WXM 49

Restricting Access to 3WXM 54

Creating an Administrator Account 55

Creating Provision or Monitor Accounts 56

Deleting 3WXM User Accounts 56

Disabling Access Control 56

4 WORKING WITH NETWORK PLANS

Creating a Network Plan 58

Managing Network Plans 59

Saving a Network Plan 59

Opening a Network Plan 60

Importing a Network Plan 61

Closing a Network Plan 62

Deleting a Network Plan 62

Sharing a Network Plan 63

Defining a Mobility Domain 64

Roaming Behavior 64

Traffic Ports Used by MSS 66

Creating a Mobility Domain 67

Enabling WX-WX Security 67

Creating a WX Switch 68

Creating a Third-Party AP 68

Changing the Country Code 70

Applying the RF Auto-Tuning Settings of a Network Plan to the

Network Plan 70

Uploading a WX Switch into the Network Plan 71

Converting Auto DAPs into Statically Configured APs 72

Creating a Network Domain 72

5 PLANNING THE 3COM MOBILITY SYSTEM

RF Planning Overview 75

Accessing the RF Planning Tools 76

Creating or Modifying a Site 78

Creating or Modifying Buildings in a Site 80

Creating or Modifying Floors 82

Importing or Drawing Floor Details 83

Importing a Drawing of a Floor 83

File Recommendations 84

Preparing a Drawing Before Importing It 84

Cropping the Paper Space 89

Adjusting the Scale of a Drawing 91

Adjusting the Origin Point 91

Working with Layers 93

Cleaning Up a Drawing 95

Drawing Floor Objects Manually 99

Specifying the RF Characteristics of a Floor 100

Recommendations 100

Converting Objects into RF Obstacles 101

Drawing RF Obstacles 103

Importing RF Obstacle Data from a Site Survey 104

Defining Wireless Coverage Areas 117

Creating a Wiring Closet 117

Defining a Coverage Area 119

Editing Coverage Areas 132

Placing Third-Party Access Points 137

Moving a Third-Party AP Icon to its Floor Location 138

Creating and Placing an Icon for a Third-Party Access Point 138

Placing Installed and Auto-Configured MAPs 142

Computing MAP Placement 143

Computing and Placing MAP Access Points for a Coverage Area 143

Assigning MAP Channels 151

Computing Optimal Power 154

Verifying the Wireless Network 157

Showing RF Coverage 157

Placing RF Measurement Points 158

Using RF Interactive Measurement Mode 160

Reading the RF Measurement Table 160

Generating RF Network Design Information 162

6 CONFIGURING WX SYSTEM PARAMETERS

WX Switch Configuration Objects 165

Adding a WX Switch to the Network Plan 169

Creating a WX Switch as Part of RF Planning 169

Creating a WX Switch Using the Create Wireless Switch Wizard 169

Creating a New WX Switch Based on a Configured Switch in the Network

Plan 170

Adding a Switch by Uploading its Configuration from the Network 171

Adding a Switch by Importing a Configuration File 171

Configuring Basic and Advanced Settings 172

Reviewing and Deploying Changes 172

Reviewing Changes 172

Deploying Changes 172

Using the Create Wireless Switch Wizard 173

Setting Up a Switch 175

Modifying Basic Switch Parameters 179

Changing the WX Software Version 180

Changing the WX Model 180

Changing Timezone Properties 181

Changing System Information 182

Converting Auto DAPs into Statically Configured DAPs 183

Removing Auto DAPs 183

Launching a Telnet Management Session with the Switch 184

Launching a Web Management Session with the Switch 184

Viewing and Changing Port Settings 185

Viewing Port Settings 185

Changing Port Settings 185

Configuring a Port for a Directly Connected AP 187

Configure a Port for Wired Authentication 188

Viewing and Changing Port Groups 193

Viewing Port Groups 193

Creating a Port Group 193

Changing a Port Group 194

Viewing and Changing Management Settings 195

Viewing Management Service Settings 195

Changing Management Service Settings 195

Configuring SNMP 196

Viewing and Setting Log and Trace Settings 207

Viewing Log Settings 207

Changing Log Settings 207

Viewing and Configuring IP Services Settings 210

Viewing IP Services Setting 210

Creating a Static Route 211

Create an IP Alias 212

Configuring DNS 212

Configuring NTP 213

Configuring ARP 214

Viewing and Configuring VLANs 215

Viewing VLANs 216

Creating a VLAN 216

Changing VLAN Membership 218

Changing VLAN Spanning Tree Settings 219

Changing VLAN IGMP Settings 223

Restricting Layer 2 Traffic Among Clients in a VLAN 226

Restricting Layer 3 Traffic Among Clients in a VLAN 227

Changing the Tunnel Affinity of a VLAN 227

Configuring the MSS DHCP Server 228

Changing the Aging Time for FDB Entries 229

Viewing and Configuring ACLs 230

Viewing ACLs 230

Creating an ACL 231

Configuring Advanced ACL Settings 235

Adding a New ACE to a Configured ACL 238

Mapping an ACL 238

Deleting an ACL 240

Deleting an Individual ACE from an ACL 240

Viewing and Changing CoS Mappings 241

Viewing CoS Mappings 241

Changing a DSCP-to-CoS Mapping 242

Changing a CoS-to-DSCP Mapping 242

Setting a Range of DSCP Values to a Single CoS Value 243

Resetting CoS Mapping to their Default Values 243

7 CONFIGURING WIRELESS PARAMETERS

Viewing and Configuring Wireless Services 245

Wireless Service Parameters 246

Viewing Wireless Services 251

Configuring an 802.1X Wireless Service 251

Configuring a Voice over Wireless Service 253

Configuring a Web-Portal (WebAAA) Service 256

Configuring an Open Access Service 260

Configuring a Custom Service 262

Modifying Service Profile Settings 262

Viewing SSID Encryption Settings and Access Rules 268

Modifying SSID Encryption Settings and Access Rules 269

Viewing and Configuring Radio Profiles 272

Viewing Radio Profile Settings 272

Creating a Radio Profile 273

Moving Radios Back to the Default Radio Profile 273

Configuring Advanced Radio Profile Settings 274

Viewing and Changing the Auto-DAP Profile 279

Viewing Auto-DAP Profile Settings 279

Changing Auto-DAP Profile Settings 279

Converting Auto DAPs into Statically Configured DAPs 281

Removing Auto DAPs 281

Viewing and Configuring MAPs 281

Viewing the Configured MAPs 282

Creating a Distributed MAP 282

Configuring a Directly Connected MAP 284

Setting Up AP Redundancy 286

Changing the MAP Model 288

Changing the Radio Type for an MAP 288

Changing the MAP-WX Security Mode 289

Configuring Advanced MAP Settings 289

Viewing and Changing Radio Settings 292

Viewing Radio Settings 292

Changing Radio Settings 292

Viewing and Changing RF Detection Settings 293

Viewing RF Detection Settings 293

Adding an Entry to the Permitted Vendor OUI List 293

Adding an Entry to the Permitted SSID List 294

Adding an Entry to the Ignore List 295

Adding an Entry to the Rogue List 295

Adding an Entry to the Client Black List 295

Enabling Countermeasures 296

Enabling MAP Signatures 297

8 CONFIGURING AUTHENTICATION, AUTHORIZATION, AND

A

CCOUNTING PARAMETERS

Creating and Managing Users in the Local User Database 299

Viewing Users and Groups in the Local Database 300

Creating a Named User 301

Creating a User Group and Assigning Users To It 302

Creating a MAC User 303

Creating a MAC User Group and Assigning Users To It 304

Authorization Attributes 305

Viewing and Configuring RADIUS Settings 311

Viewing RADIUS Settings, Servers, and Server Groups 311

Creating a RADIUS Server 311

Modifying a RADIUS Server 313

Creating a RADIUS Server Group 314

Changing Default RADIUS Settings 315

Configuring RADIUS System Accounting 317

Viewing and Configuring Global 802.1X Settings 317

Viewing Global 802.1X Settings 317

Changing Global 802.1X Settings 318

Viewing and Configuring 802.1X Network Access Rules 320

Viewing 802.1X Network Access Rules 320

Creating an 802.1X Network Access Rule 321

Viewing and Configuring MAC Network Access Rules 324

Viewing MAC Network Access Rules 324

Creating a MAC Network Access Rule 324

Viewing and Configuring WebAAA Network Access Rules 327

Viewing Web AAA Network Access Rules 327

Creating a Web AAA Network Access Rule 328

Viewing and Configuring Last-Resort Network Access Rules 330

Viewing Last-Resort Network Access Rules 330

Creating a Last-Resort Network Access Rule 330

Viewing and Configuring WX Administrator Access Rules 332

Viewing WX Administrator Access Rules 332

Creating an Access Rule for Console Access 333

Creating an Access Rule for Telnet or SSH Access 334

Viewing and Configuring AAA Support for Third-Party AP Users 336

Viewing Settings for Third-Party AP AAA Support 336

Creating a Proxy Access Rule 336

Configuring a RADIUS Proxy for a Client 338

Specifying the WX Port Connected to the Third-Party AP 338

Viewing and Changing Location Policy Rules 339

Viewing Location Policy Rules 339

Creating a Location Policy Rule 340

Viewing and Changing Mobility Profiles 342

Viewing Mobility Profiles 342

Creating a Mobility Profile 342

9 CONFIGURING WX SWITCHES REMOTELY

How Remote WX Configuration Works 346

Drop Ship (WXR100 Only) 346

Staged WX 348

3WXM Requirements 349

Staging a WX Switch for Configuration by 3WXM 350

Example 1: Deployment Site Has DHCP and Local DNS 350

Example 2: Deployment Site Has No DHCP and No DNS 351

Example 3: Deployment Site Has DNS But No DHCP 352

Example 4: Deployment Site Has DHCP But Local DNS Domain Differs

From Corporate DNS Domain 353

Preconfiguring a Switch in 3WXM 354

Uploading a Partially Configured Switch and Completing its

Configuration with 3WXM 355

Replacing a Switch and Reusing its Configuration 356

Requirements 356

How Switch Replacement Works 356

Enabling Replacement of Remote Switches 357

Replacing a Switch 358

10 MANAGING WX SYSTEM IMAGES AND CONFIGURATIONS

WX File Management Options 359

Devices Tab 360

Task List Options 361

Toolbar Options 364

Synchronizing Local and Network Changes 365

Reviewing Switch Configuration Changes 365

Accepting Network Changes 366

Undoing Local or Network Changes 366

Deploying Switch Configuration Changes 366

Synchronizing When the Network and 3WXM Have Nonmatching

Changes 368

Distributing System Images 369

Using the Image Repository 369

Distributing System Images 369

Rebooting WX Switches or MAP Access Points 371

Enabling or Disabling Management of a Switch by 3WXM 372

Viewing the Operation Log 373

Canceling a Scheduled Operation 373

Importing and Exporting Switch Configuration Files 374

Modifying Configuration Change Polling Options 376

11 VERIFYING CONFIGURATION CHANGES

Verification Tabs 377

Toolbar Options 378

Filtering the Message List 378

Resolving an Error or Warning 378

Disabling a Rule from the Message List 379

Changing Verification Options 380

Disabling and Reenabling Rules 381

12 MANAGING CERTIFICATES

Overview 383

Processing Certificates 384

Managing Certificates 385

Reviewing Certificate Details 385

Deleting Certificates 385

Distributing Certificates to WX Switches 386

13 CONFIGURING AND APPLYING POLICIES

How Changes Are Managed 387

Viewing Policies 387

Creating a Policy 388

Configuring Feature Settings in a Policy 389

Applying Policy Changes to Switches 389

14 MANAGING ALARMS

Setting Up the Fault Management System 391

Classifying and Organizing Alarms 393

Search Capabilities 394

Fault States 396

Managing Faults 397

Alarm Summary 398

Top 5 Sources of Alarms 401

Intrusion Detection System (IDS) Alarms 402

Denial of Service (DoS) Alarms 404

Storing Faults and Retrieving Fault History 404

Reporting Faults 406

Alarm Summary Report 406

Alarm History Report 408

15 USING THE EVENT LOG

Displaying the Event Log 411

Toolbar Options 411

Refreshing Event Data 412

Reviewing Event Details 412

Filtering Event Messages 412

Using Predefined Event Filters 412

Filtering Events by Content 413

Filtering Events by Severity 415

Filtering Events by Facility 415

Creating and Saving Filters 416

Deleting Filters 416

Exporting Filtered Data 416

16 GENERATING REPORTS

Configuration Requirements 418

Overview 419

Generating an Inventory Report 420

Generating a Mobility Domain Configuration Report 421

Generating a WX Configuration Report 422

Generating a Client Summary Report 423

Generating a Client Details Report 424

Generating a Client Errors Report 425

Generating an RF Network Usage Report 426

Generating an RF Summary Report 427

Generating a Radio Details Report 428

Generating a Traffic Report 429

Generating a Rogue Details Report 430

Generating a Rogue Summary Report 430

Generating a Site Survey Order 432

Generating a Work Order 433

Generating an Alarm Summary 434

Generating an Alarm History 434

Generating a Security Alarm Report 435

Generating an Alarm Report for Client OUIs 436

17 MONITORING THE NETWORK

Overview 437

Requirements for Monitoring 438

Network Types 438

Accessing Monitored Data 439

Using the Monitor View 440

Status Summary 441

Alarm Summary 442

Client Summary 442

Traffic Summary 442

Using the Status Summary View 443

Status Monitor or Status Summary Details 444

Using the Alarm Summary View 446

Alarm Summary Details 447

Additional Alarm Options 451

Using the Client Summary View 453

Client Details 454

Additional Client Options 455

Finding a Client 458

Refreshing Client Data 461

Using the Traffic Summary View 462

Traffic Details 464

Additional Traffic Options 465

Using the Floor View Monitor 466

On-Demand Statistics Monitoring 467

Viewing Performance Data 467

Creating and Viewing Reports 467

18 DETECTING AND COMBATTING ROGUE DEVICES

Overview 469

Rogue Detection Requirements 470

Mobility Domain Requirement 471

Rogue Detection Lists 472

Displaying Rogue Information 474

Displaying Rogue Details 475

Displaying the Geographical Location of a Rogue 478

Ignoring Friendly Third-Party Devices 481

Adding a Device to the Rogue List 482

Converting a Rogue into a Third Party AP 482

To convert a rogue into a third-party AP 482

Adding Clients Belonging to a Rogue to the Black List 484

Configuring RF Detection Options from the Organizer Panel 484

19 OPTIMIZING A NETWORK PLAN

Importing RF Measurements 485

Importing the Measurements 485

Applying the RF Measurements to the Floor Plan 487

Locating and Fixing Coverage Holes 488

Locating a Coverage Hole 488

Fixing a Coverage Hole 490

Computing and Placing New MAPs 490

Adding New MAPs that Are Already Installed to the Network Plan 490

A CHANGING 3WXM PREFERENCES

Overview 491

Resetting Preferences Values 491

Changing Network Synchronization Options 492

Changing User Interface Options 492

Changing Tools Options 493

Changing Certificate Management Options 494

Changing Options for RF Planning 495

Configuring the Transmit Power of a Typical Client 495

Changing Colors 495

Changing 3WXM Logging Options 499

B CHANGING 3WXM SERVICES PREFERENCES

Overview 501

Starting or Stopping the 3WXM Services 502

Starting or Stopping 3WXM Services on Windows Systems 503

Starting or Stopping 3WXM Services on Linux Systems 504

Connecting to 3WXM Services 504

Certificate Check 506

Verifying that the 3WXM Client is Receiving Service Data 507

Changing Service Settings 508

Changing WX Connection Settings 509

Changing Monitoring Settings 510

To change monitoring settings 511

Accessing the 3WXM Services Log 513

Managing Network Plans 513

Backing Up a Plan 514

Changing Backup Settings 514

Restoring a Plan from a Backup 514

Copying a Plan Backup from One Server to Another 515

Deleting a Plan Backup 515

C OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Register Your Product to Gain Service Benefits 517

Solve Problems Online 517

Purchase Extended Warranty and Professional Services 518

Access Software Downloads 518

Contact Us 519

Telephone Technical Support and Repair 519

INDEX

ABOUT THIS GUIDE

This manual shows you how to plan, configure, deploy, and manage a

Mobility System wireless LAN (WLAN) using the 3Com Wireless Switch

Manager (3WXM).

Read this manual if you are a network administrator or a person

responsible for managing a WLAN.

If release notes are shipped with your product and the information there

differs from the information in this guide, follow the instructions in the

release notes.

Most user guides and release notes are available in Adobe Acrobat

Reader Portable Document Format (PDF) or HTML on the 3Com

World Wide Web site:

http://www.3com.com/

Conventions Table 1 and Table 2 list conventions that are used throughout this guide.

Table 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

instructions

Caution Information that alerts you to potential loss of data or

potential damage to an application, system, or device

18 ABOUT THIS GUIDE

This manual uses the following text and syntax conventions:

Documentation The 3WXM documentation set includes the following documents.

 Wireless Switch Manager (3WXM) Release Notes

These notes provide information about the 3WXM software release,

including new features and bug fixes.

 Wireless LAN Switch and Controller Release Notes

These notes provide information about the MSS software release,

including new features and bug fixes.

 Wireless LAN Switch and Controller Quick Start Guide

This guide provides instructions for performing basic setup of secure

(802.1X) and guest (WebAAA™) access, for configuring a Mobility

Domain for roaming, and for accessing a sample network plan in

3WXM for advanced configuration and management.

Table 2 Text Conventions

Convention Description

Menu Name >

Command

Indicates a menu item that you select. For example,

File > New indicates that you select New from the File

menu.

M onospace text Sets off command syntax or sample commands and system

responses.

Bold text Highlights commands that you enter or items you select.

Italic text Designates command variables that you replace with

appropriate values, or highlights publication titles or words

requiring special emphasis.

[ ] (square brackets) Enclose optional parameters in command syntax.

{ } (curly brackets) Enclose mandatory parameters in command syntax.

| (vertical bar) Separates mutually exclusive options in command syntax.

Keyboard key names If you must press two or more keys simultaneously, the key

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

Words in italics Italics are used to:

 Emphasize a point.

 Denote a new term at the place where it is defined in the

text.

 Highlight an example string, such as a username or SSID.

Documentation Comments 19

 Wireless Switch Manager Reference Manual (this guide)

This manual shows you how to plan, configure, deploy, and manage a

Mobility System wireless LAN (WLAN) using the 3Com Wireless Switch

Manager (3WXM).

 Wireless Switch Manager User’s Guide

This guide shows you how to plan, configure, deploy, and manage a

Mobility System wireless LAN (WLAN) using the 3Com Wireless Switch

Manager (3WXM). It contains information about recommended

system requirements you should meet for optimum 3WXM

performance, installing 3WXM client and 3WXM Services software,

and an introduction to using the 3WXM interface.

 Wireless LAN Switch and Controller Hardware Installation Guide

This guide provides instructions and specifications for installing a WX

wireless switch in a Mobility System WLAN.

 Wireless LAN Switch and Controller Configuration Guide

This guide provides instructions for configuring and managing the

system through the Mobility System Software (MSS) CLI.

 Wireless LAN Switch and Controller Command Reference

This reference provides syntax information for all MSS commands

supported on WX switches.

Documentation

Comments

Your suggestions are very important to us. They will help make our

documentation more useful to you. Please e-mail comments about this

document to 3Com at:

[email protected]

Please include the following information when contacting us:

 Document title

 Document part number and revision (on the title page)

 Page number (if appropriate)

20 ABOUT THIS GUIDE

Example:

 Wireless LAN Switch and Controller Configuration Guide

 Part number 730-9502-0071, Revision B

 Page 25

Please note that we can only respond to comments and questions about

3Com product documentation at this e-mail address. Questions related to

Technical Support or sales should be directed in the first instance to your

network supplier.

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