Support
1.Whyismydishwashernotconnected?WhatdoIdotoconnectmydishwasher?AfterIpluggedinmy
appliance,theSmartLEDisnoton.Yourdishwashermustbeconnectedtoahomeinternetrouter.If
youhavenotperformedtherouterconnectionprocess,seetheinstallation
guideformoredetail.Ifyou
alreadyhavemadetherouterconnectionandtheSmartLEDisstilloff,checkyourinternetconnection.
2.WillmydishwasherstillworkifmyinternetisnotworkingorifmyproductisshowingOFFLINEinmy
app?
Yes.Yourdishwasherwillcontinue
tooperatenormallyevenwhentheinternetisnotworking.However,
youwillnolongerbeabletousetheapptomonitoryour applianceuntiltheinternetconnectionis
restored.
3.WillIbenotifiedifthereisaproblemwithmydishwasher?
Yes.Ifadishwashererroris
detectedyouwillreceiveanalertinyourappwhichwillhavespecific
instructionsforyoutofollowinordertoresolvetheissue.Ifyouarestillhavingproblemsafterstepping
throughthetroubleshootinginstructions,contactKenmoreSupport.YoucancontactKenmoreSupport
viaemail,phonecall,orprovidegeneral
feedbackusingtheapp.OntheKenm oreSMARTapp
dashboard,selectthe3parallelbarslocatedintheupperrighthandcornerofthepag e,then select
HELP&INFOtofindtheappropriateinformation.
4.WhyismySmartLEDblinkingoroff?
SmartLEDblinkswhenyourdishwasher
islookingforaconnectiontotheinternet.Whenthereisno
connection,theSmartLEDisoff.
5.IfIsellmyhome,canthenewownersusethesameKenmoreSMARTapplianceontheirhome
network?Whatwilltheyneedtodo?
Yes.Tostart,youshouldgo
intotheKenmoreSMARTappandusetheRemoveProductlinklocatedin
theproductInfopage.ThenewhomeownercansetuptheKenmoreSMARTapplianceontheirhome
network.TheywillneedtodownloadandinstalltheKenmoreSMARTappontotheirsmartphone.Ifthey
donotalready
haveanaccount,theycansetoneupintheapp,andthenfollowtheinstructionsto
installtheapplianceintotheirnewaccount.
6.CananyonewiththeKenmoreSMARTappchangethesettingsonmyKenmoreSmartDishwithout
myknowledge?
No.Onlyyouorsomeonewithyouraccount
credentialscanchangeyourDishwashersettings.Itis
alwaysagoodpracticetokeepyouraccountinformationprivatesothatunauthorizedpeoplecan not
accessyouraccount.
7.HowdoIknowifmyKenmoreSMARTapplianceisn’tworkingproperly?Doestheappalertme?
Yes,theKenmoreSMARTappwill
sendyounotificationsifitisunabletocommunicatewithyourhome
network.