Kenmore Elite 14673 Malay

Kenmore Elite® SMART Dishwasher FAQs

Installation

1.HowdoIconnecttheSMARTDishwashertomysmartphone?

 DownloadandinstalltheKenmoreSMARTappfromtheAppleAppStoreorGoogleAppStore.

 Launchtheapponyoursmartphone.

 Setupanaccountorlogintoyourexistingaccount.

 Clickto

addaproduct.

 SelectDishwasherfromtheavailableproductsinthemenu.

 Followtheadditionalinstructionswithintheapptoconnectyoursmartdishwasher.

 YouwillneedtheQRcodestocompletetheregistrationandconnectionprocess.



2.WhereistheQRCodelocated?

TheKenmoreSmart

QRCodeislocatedontherightsideofthecontrolpanel.Thedishwashermodel

andserialnumberQRcodeislocatedonthetoprightsideoftheinnerdoor.



3.DoIneedanavailableWi‐Ficonnectionformydishwasher?



Yes.FunctionalityofKenmoreSMARTdevicesrequires

youtodownloadtheKenmoreSMARTapptoa

web‐enabledsmartphone.Inaddition, yourhouseneedstohaveaninternetconnectionandawireless

router.TheKenmoreSMARTappsupportsallweb‐enablediPhone®andAndroid™smartphones(please

seeHardwareandSoftwareRequirementssection,below).



4.Isthereaway

IcanboosttheWi‐Fisignal?I’mnotreceivingastrongWi‐Fisignalatmydishwasher.



Yes.Youcanvisitanumberofmajorelectronicdeviceretailerstofindanumberofroutersandrange

extendersavailablethatwillhelpyougetastrongersignalinyourhome.





5.WhatdoIdoifIreplacemyrouter?



Ifyoudoanyofthefollowing:replaceyourhomerouter,reconfigureyourrouterIPaddress,changethe

Passwordorotherroutersettings,youwillneedtoreconnectthedishwasher(andotherproductsif

applicable)totherouter:



Openthe

KenmoreSMARTappandfollowthestepsin“AddaProduct”toconnectthedishwasher to

yourhomerouter.



Product

1.WhatistheKenmoreElite®SmartDishwasher?



TheKenmoreElite®SmartDishwasherisanappliancethat“talks”toyoursmartphoneusingwireless

(Wi‐Fi)technology.Smarttechnologygives

youtheabilitytointeractwithyourKenmoreElite®Smart

Dishwasherremotelyfromyoursmartphone.



2.WhatisMyCycleandhowdoesitwork?



MyCycleiscomprisedof4downloadablecyclesthatareinadditiontostandardcycleoptio ns.

 ExtendedTotalCare:Recommendedtocompletelywashandcompletelydryafullloadof

normallysoileddishes.

 HeavyDuty:Intendedfortoughsoilitems,raisingmainwashtemperaturetoimprovecleaning.

 ExtraHeavyDuty:Worksbestoncleaninganddryingtoughsoilitems,raisingmainwash

temperatureto

improvecleaningandaddsextratimeforbetterdrying.

 ExtendedGentleCare:Providesalightwashfordelicateitemsandaddsextratimeforbetter

drying.



3.CanIremotelymodifymycycleselectiononceitisstarted?



No.Oncethedishwasherisstartedyoucannotmodify,restartor

stopthecycleremotely.



App

1.WheredoIaccesstheKenmoreSMARTapptodownloadtomysmartphone?



YoucandownloadtheKenmoreSMARTappfromAppleiTunes®ortheGooglePlay™storeontoyour

smartphone.



2.HowmuchdoestheKenmoreSMARTappcost?



TheKenmoreSMART

appandconnectedfunctionalityarefree.Standardtextratesmayapply.



3.HowdoIlogin?CanIusemySearsorShopYourWayaccount?



YouneedaKenmoreSMARTaccounttologin.Ifyoudonothaveanaccount,useyourpersonalemailto

createan

account.IfyouhaveaSearsorShopYourWayaccount,youcansimplyloginwithyourSears

orShopYourWayaccount.



4.WhatarethewirelesshomerouterrequirementsnecessarytosetupmySmartDishwasher?



Yourhomeroutermustbe2.4GHzandsupportIEEE802.11b/g/n

toworkwithyourKenmoreElite®

SmartDishwasher.Mostrouterslessthanfiveyearsoldshouldworkwithyourappliance.



5.WhataretheHardwareandSoftwareRequirements?



AppleiOS:

iOS8.0orgreater

iPhone®5ornewer

iPod®Touch(5thGenerationornewer)

Android™:

Android™KitKat4.4,Lollipop5.0

ornewer

Smartphone(Samsung,LG,HTC,orNexus)

HomeRouterSpecifications/Requirements:

HomeRoutermustbe2.4GHzandsupportIEEE802.11b/g/n



Support

1.Whyismydishwashernotconnected?WhatdoIdotoconnectmydishwasher?AfterIpluggedinmy

appliance,theSmartLEDisnoton.Yourdishwashermustbeconnectedtoahomeinternetrouter.If

youhavenotperformedtherouterconnectionprocess,seetheinstallation

guideformoredetail.Ifyou

alreadyhavemadetherouterconnectionandtheSmartLEDisstilloff,checkyourinternetconnection.



2.WillmydishwasherstillworkifmyinternetisnotworkingorifmyproductisshowingOFFLINEinmy

app?



Yes.Yourdishwasherwillcontinue

tooperatenormallyevenwhentheinternetisnotworking.However,

youwillnolongerbeabletousetheapptomonitoryour applianceuntiltheinternetconnectionis

restored.



3.WillIbenotifiedifthereisaproblemwithmydishwasher?



Yes.Ifadishwashererroris

detectedyouwillreceiveanalertinyourappwhichwillhavespecific

instructionsforyoutofollowinordertoresolvetheissue.Ifyouarestillhavingproblemsafterstepping

throughthetroubleshootinginstructions,contactKenmoreSupport.YoucancontactKenmoreSupport

viaemail,phonecall,orprovidegeneral

feedbackusingtheapp.OntheKenm oreSMARTapp

dashboard,selectthe3parallelbarslocatedintheupperrighthandcornerofthepag e,then select

HELP&INFOtofindtheappropriateinformation.



4.WhyismySmartLEDblinkingoroff?



SmartLEDblinkswhenyourdishwasher

islookingforaconnectiontotheinternet.Whenthereisno

connection,theSmartLEDisoff.



5.IfIsellmyhome,canthenewownersusethesameKenmoreSMARTapplianceontheirhome

network?Whatwilltheyneedtodo?



Yes.Tostart,youshouldgo

intotheKenmoreSMARTappandusetheRemoveProductlinklocatedin

theproductInfopage.ThenewhomeownercansetuptheKenmoreSMARTapplianceontheirhome

network.TheywillneedtodownloadandinstalltheKenmoreSMARTappontotheirsmartphone.Ifthey

donotalready

haveanaccount,theycansetoneupintheapp,andthenfollowtheinstructionsto

installtheapplianceintotheirnewaccount.



6.CananyonewiththeKenmoreSMARTappchangethesettingsonmyKenmoreSmartDishwithout

myknowledge?



No.Onlyyouorsomeonewithyouraccount

credentialscanchangeyourDishwashersettings.Itis

alwaysagoodpracticetokeepyouraccountinformationprivatesothatunauthorizedpeoplecan not

accessyouraccount.



7.HowdoIknowifmyKenmoreSMARTapplianceisn’tworkingproperly?Doestheappalertme?



Yes,theKenmoreSMARTappwill

sendyounotificationsifitisunabletocommunicatewithyourhome

network.



8.HowdoIreachKenmoreSupport?



YoucancontactKenmoresupportviaemail,phonecall,orprovidegeneralfeedbackusingtheapp.On

theKenmoreSMARTappdashboard,selectthe3parallel barslocatedintheupperrighthandcornerof

thepage,thenselectHELP&INFOtofind

theappropriateinformation.



9.WillIbenotifiedifthereisapoweroutage?



No.IfthereisapoweroutagethenyourWi‐Ficonnectionwillalsogodown.Theappwillnotifyyouthat

yourproduct(s)isOffline.TheOfflinen otificationcanindicatesev eralissuesincludingapower

outage.If

youhavemultipleproductsconnectedinyourKenmoreSMARTapp,andtheyallgoOfflineatthesame

time,youcaneithercallyourInternetServiceProviderorPowerCompanytoseeiftheyare

experiencingdifficulties.NOTE:Ifyourhomelosespower,thedishwasherwillautomaticallyreconnect

toyourKenmoreSMARTappwhenpowerisrestored.



VoiceAssistant,AmazonAlexa

HowdoIenableAlexatotalktomyappliance?



DownloadtheAlexaapponyoursmartphoneandloginwithyourAmazonaccount.Searchfor

the“KenmoreSmart”AlexaskillandenablethisskillwithintheAlexaapp.Finally,linkyour

KenmoreappliancestoAlexabyusingthesameloginemailandpasswordasusedfor

theKenmoreSmartapp.



HowdoIuseAlexatotalktomyappliance?



UsinganAmazonEcho,Dot,orotherAlexaenabledspeakerinyourAlexaaccount,saya

KenmoreSmartAlexavoicecommand.RefertotheKenmoreSmartAlexaskillpageforall

supportedvoicecommandsforyourappliance.



Kenmore Elite 14673, 14677 Malay

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