DINEX INTERNATIONAL, INC. 628-2 HEBRON AVENUE, GLASTONBURY CT 06033 • 1.800.523.9752
WWW.DINEX.COM
Printed in USA
Page 8
DINEX Warranty
These Wa r ra n ties cover the fo l l owing Di n ex Inte r n a t i o n a l , I n c .( “ D i n e x” )
e q u i p m e n t prod u cts (the “Wa r ra n ted Prod u c t s ” ) :
• Re t h e r m a l i z a tion Eq u i p m e n t Prod u c t s
• Induction He a ting Sys t em Prod u cts (excluding Induction Ba s e s
cove r ed under separate wa r ra n ty )
• Milk Cooler Prod u ct s
• Ice Cream Fre e zer Prod u c t s
• Air Cu rtain Re f r i g e r ator Prod u c t s
• Blast Chiller Prod u c t s
• Ho t / C old Food Co u n ter Prod u c t s
• Pl a te,Rack and Tray Di s penser Prod u c t s
• Pl a te He a ter Prod u c t s
• Base He a ter Prod u ct s
• Drying and Sto r age Rack Prod u ct s
• St a r ter St a tion Prod u ct s
• Co nveyer Prod u c t s
• Tray and Other Ca rt Prod u ct s
Wa r ra n ted Prod u c ts also includes any other Eq u i p m e n t Sys t em Prod u c t s
i d e n tified on Di n e x’s we b s i te (w w w. d i n e x . c o m ) from time to time.
St a n d a r d Wa r ra n ty. E xcept as indicated otherwise be l o w, Di n ex wa r -
ra nts that the Wa r ra n ted Prod u c ts will be free from defe c ts in title,
m a te r ial and wo r kmanship under normal use and serv i c e and will pe r-
fo r m substantially in acco r d a n c e with Di n e x’s wri t ten te c h n i c al spe c i f i -
cations for the Wa r ra nted Prod u c ts (as such spe c i f i c ations exist on the
d a te the Wa r ra n ted Prod u c ts are shipped) (the “ Prod u c t Spe c i f i c at i o n s” ) .
This wa r ra n ty covers both parts and labor and is available only to end-
users (the “Cu s t o m e r s”) that purchase the Wa r ra n ted Prod u c ts fro m
Di n e x or its authori z ed distri b u t o r s.For the purpose of these wa r ra n t i e s ,
a defe c t is dete r mined by Di n e x after its good faith inve s t i g a t i o n .
Di n ex So f twa r e. In addition to the other wa r ra n ties set fo rth here i n ,
with re s p e c t to Di n e x’s licensed softwa r e, Di n e x wa r ra n ts that it has the
ri g h t to license or sublicense the softwa r e to Cu s t omer for the purpo s e s
and subject to the te r ms and conditions set fo rth in Di n e x’s standard
te rms and co n d i t i o n s .
Supplies and Ac c e s s o r i e s . Di n e x’s wa r ra n ty for its supplies and acce s -
s o r ies that are shipped with Wa r ra n ted Prod u cts is cove r ed by a sepa-
rate wa r ra n ty state m e n t, which is available at w w w. d i n e x . c o m .
Se rv i ce s . Di n e x wa r ra n ts that any serv i c e it provides to Cu s t omer will
be pe r fo r med by trained individuals in a wo r km a n l i k e manner.
D U R AT I O N
Di n e x provides a one year wa r ra n ty for the Wa r ra n ted Prod u c t s .The wa r -
ra n ty pe r i o d begins on the date the Wa r ra n ted Prod u c ts are shipped to
Cu s t o m e r.The wa r ra n ty pe r i o d for any Wa r ra n ted Prod u c t or part fur-
nished to co r re c t a wa r ra n ty failure will be the unex p i red te r m of the
wa r ra n ty applicable to the re p a i r ed or re p l a c ed Wa r ra n ted Prod u c t .
R E M E D I E S
If Cu s t omer promptly notifies Di n e x of Cu s t o m e r’s wa r ra nty claim and
m a k es the Wa r ra n ted Prod u ct available for serv i c e, Di n e x will,at its
o p t i o n , either repair or re p l a c e (with new or exchange re p l a c e m e n t
p a r ts) the non-co n f o r ming Wa r ra n ted Prod u ct or parts of the
Wa r ra n ted Prod u c t . With re s p e c t to Di n e x’s licensed softwa r e, Di n e x
w i l l , at its option, either co r re ct the non-co n f o r m i t y or re p l a c e the
a p p l i c able licensed softwa r e.Wa r ra n ty serv i c e will be pe r fo r med with-
out charge from 8:00 a.m.to 5:00 p. m . E S T,Mo n d a y - Fri d a y, exc l u d i n g
Di n ex holidays, and outside those hours at Di n e x’s then prevailing ser-
v i c e rates and subject to the ava i l a b i l i t y of pe r s o n n e l . With re s p e ct to
Di n ex’s wa r ra n ty for the serv i c es it provides to Cu s t o m e r,Cu s t o m e r’s
exc l u s i ve re m e d y shall be the re - p e rfo r m a n c e of the serv i c es by Di n e x .
The fo r egoing remedies are Cu s t o m e r’s exc l u s i ve remedies and Di n e x’s
sole liability for wa r ra n ty claims under this wa r ra n ty state m e n t . This
exc l u s i ve re m e d y shall not have failed of its essential purpose (as that
te r m is used in the Un i f o r m Co m m e r cial Code) as long as Di n e x
remains willing to repair or re p l a c e defe ct i ve Wa r ra n ted Prod u c ts with-
in a co m m e r cially reasonable time after being notified of Cu s t o m e r’s
wa r ra n ty claim.
L I M I TAT I O N S
THESE WA R R ANTIES ARE EXC LUSIVE AND IN LIEU OF ALL OTHER WA R -
RA N T I E S , WHETHER W R I T T E N , O R A L , E X P R E S S E D ,IMPLIED OR STAT U TO-
RY.E X CEPT AS PROVIDED HEREIN,NO EXPRESS OR IMPLIED WA R -
RA N T I E S , I N C L UDING BUT NOT LIMITED TO IMPLIED WA R R ANTIES OF
M E R C H A N TA B I L I T Y,FITNESS FOR A PA R T I C U L AR PURPOSE,Q U I E T
E N J OY M E N T, S YSTEM INTEGRATION AND DATA ACC U R AC Y,W I L L
A P P LY.THERE ARE NO WA R R ANTIES T H AT EXTEND BEYOND T H O S E
DESCRIBED IN THIS DOCUMENT AND NO PRIOR STAT E M E N T S BY ANY
OF DINEX’S REPRESENTATIVES SHALL MODIFY OR EXPAND T H E S E
WA R R A N T I E S . DINEX AND DINEX’S AFFILIATES AND REPRESENTAT I V E S
SHALL HAVE NO LIABILITY TO CUSTOMER FOR (1) ANY SPECIAL,P U N I -
T I V E ,I N C I D E N TA L , INDIRECT OR CONSEQUENTIAL DAMAGES ARISING
OUT OF OR IN CONNECTION WITH THE WA R R ANTED PRO D U C T S ,
REGARDLESS OF WHETHER SUCH LIABILITY SHALL BE CLAIMED IN
CO N T R AC T,TO R T,E Q U I T Y OR OT H E RW I S E, (2) ANY ASSISTANCE NOT
REQUIRED UNDER DINEX’S QUOTATION OR (3) ANYTHING OCC U R R I N G
AFTER THE WA R R A N T Y PERIOD ENDS.
DINEX’S STANDARD WA R R ANTIES ONLY APPLY TO END-USER-PUR-
CHASERS LO C ATED IN THE UNITED STATES AND CA N A D A . ANY SALE TO
E N D - U S E R - P U R CHASERS OUTSIDE THE UNITED STATES AND CA N A D A
WILL BE SUBJECT TO CO M M E R CIAL TERMS SPECIFICA L LY AGREED BY
DINEX AND THE END-USER PURC H A S E R . DINEX MAKES NO WA R R A N T Y,
EXPRESS OR IMPLIED,TO END-USER-PURCHASERS OUTSIDE THE UNITED
S TATES OR CANADA UNLESS OT H E R WISE EXPRESSLY AGREED IN W R I T I N G .
These wa r ra n ties do not apply to, and Di n e x shall not have any obliga-
tion to Cu s t omer hereunder with re s pe c t to,a n y wa r ra n ty claim re s u l t -
ing from or arising out of:(i) normal wear and te a r;(ii) damage ca u s e d
by shipping or accident ; (iii) damage caused by impro p er installat i o n ,
repair or alte r ation not pe r fo r med by Di n e x ; (iv) the use of the
Wa r ra n ted Prod u c t in co m b i n a tion with any softwa r e,too l s , h a r dwa r e,
e q u i p m e n t, s u p p l i e s ,a c c e s s o r ies or any other mate r ials or serv i c e s ,n o t
f u r nished by Di n e x or re c ommended in writing by Di n e x ; (v) the use of
the Wa r ra n ted Prod u c t in a manner or env i r o n m e n t,or for any pur-
po s e, for which Di n e x did not design or license it, or inco n s i s t e n t with
Di n e x’s re c o m m e n d a tions or instru c tions on use including, but not lim-
i t ed to, power supply re q u i r e m e n ts identified in Prod u c t Spe c i f i cat i o n s ;
(vi) any alte r at i o n , m o d i f i c ation or enhance m e nt of the Wa r ra n te d
Prod u c t by Cu s t omer or any third party not authori z ed or approved in
w r iting by Di n e x ; (vii) Wa r ra n ted Prod u c t manufact u r ed to meet cus-
tomer spe c i f i c ations or designs; or (viii) any acce s s o r ies or supplies or
other equipment or prod u c ts that may be delive r ed with the
Wa r ra n ted Prod u c t .
In addition, these wa r ra n ties do not cove r:(i) Any defe ct or deficiency
(including failure to co n f o r m to Prod u c t Spe c i f i c ations) that re s u l t s,i n
whole or in part,f r om any impro p er sto r age or handling,f a i l u r e to
m a i n tain the Wa r ra n ted Prod u c ts in the manner descri b ed in any
a p p l i c able instru c tions or spe c i f i c at i o n s ,i n a d e q u a te back-up or viru s
p r o t e ction or any cause exte r nal to the Wa r ra n ted Prod u cts or beyo n d
Di n e x’s reasonable co n t r o l , i n c l u d i n g ,but not limited to,power failure
and failure to keep Cu s t o m e r’s site clean and free of dust,sand and
other particles or debri s ; (ii) the pay m e nt or re i m b u r s e m e n t of any
f a c i l i t y costs arising from repair or re p l a c e m e n t of the Wa r ra n te d
Prod u c t s ; (iii) any adjustment, such as alignment,ca l i b r at i o n , or other
n o r mal preve n t at i v e mainte n a n c e re q u i r ed of Cu s t o m e r ; and (iv)
ex p endable supply ite m s.
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