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OnStar
Owner’s
Guide
with
GETTING STARTED
OnStar
Automatic Crash
Response
Emergency
Services
Security
Services
Turn-by-Turn
Navigation
Hands-Free
Calling
Vehicle
Diagnostics
Part # 25945308
July 2011
911g
Printed in Mexico
Use the following steps to get the most from the OnStar service:
Welcome to OnStar!
Welcome to OnStar and congratulations on the purchase of your
new vehicle! This vehicle is equipped with a comprehensive
in-vehicle safety, security, diagnostics and communications system.
This Owner’s Guide will assist you in becoming familiar with all
the functions and services of the OnStar system. For additional
information, push the button to talk to an Advisor or visit us at
onstar.ca.
Safe. Secure. Simple.
• Push the button for a welcome
call with one of our specially trained
Advisors. OnStar Advisors are
available to help you 24 hours a day, 7
days a week. Never hesitate to push the
button to talk to an Advisor.
• Provide your in-case-of-emergency
(ICE) information, so we can
quickly contact someone if you, or
emergency responders, request it.
• Enroll in the OnStar Vehicle
Diagnostics monthly e-mail program
to help ensure your vehicle’s
key systems are running at peak
performance.
• Place the stickers from the OnStar
glove box kit onto your vehicle’s
windows. If you lock your keys in your
vehicle, the OnStar number will be
right there in front of you, so you will
not have to search for it.
OnStar
Getting Started ............................................................................................................. 2
OnStar Buttons ............................................................................................................ 3
Automatic Crash Response ................................................................................................. 4
Emergency Services
Crisis Assist .................................................................................................................. 5
Being a Good Samaritan ............................................................................................... 5
AMBER Alert ................................................................................................................ 5
Security Services
Stolen Vehicle Assistance ............................................................................................. 6
Remote Ignition Block .................................................................................................. 6
Stolen Vehicle Slowdown .............................................................................................. 6
Roadside Assistance .................................................................................................... 6
Remote Door Unlock .................................................................................................... 7
Remote Horn and Lights .............................................................................................. 7
OnStar Subscriber Window Stickers .............................................................................. 7
Turn-by-Turn Navigation
Getting Your Route ....................................................................................................... 8
OnStar Destination Download ....................................................................................... 9
Turn-by-Turn Navigation Voice Commands............................................................. 10-11
Radio Displays (if equipped) ..................................................................................12-13
Hands-Free Calling
How to Make and Store Calls ...................................................................................... 14
How to Get Your Vehicle’s Number ............................................................................. 15
Hands-Free Calling Voice Commands ......................................................................16
Advisor Record Feature .............................................................................................. 16
How to Recall Recorded Information .......................................................................... 16
Voice Recognition Tips ............................................................................................... 17
How to Check Your Remaining Minutes ...................................................................... 17
Accessing Voice Mail .............................................................................................18-19
Vehicle Diagnostics
OnStar Vehicle Diagnostics E-mail .............................................................................. 20
On-Demand Diagnostics ............................................................................................. 21
Additional Information ..............................................................................................22-24
Table of Contents
2
Getting Started
OnStar System Status Light
• Solid Green - the OnStar
1
system is ready.
• Flashing Green - when you are on a call.
• Red - indicates a problem. Push the button and ask an OnStar
Advisor to run a diagnostic check. If you cannot connect to OnStar,
please visit a dealer for service.
• No Light - indicates you have not yet set up your subscription
or your first payment, after any period of prepayment or no
charge that came with your car, may be due and unpaid. You
can set up your subscription or make a payment by pressing
the button. Keep your OnStar subscription active to make
sure you have the protection of Automatic Crash Response
and access to all of your services.
The OnStar system status light is next to the OnStar buttons.
The status light indicates that the OnStar system is working.
3
Hands-Free Calling Button
OnStar makes staying in touch on the road easy with hands-free,
voice-activated calling that’s built right into the vehicle. Push the button to:
• Make a call, end a call and answer an incoming call.
• Give OnStar Hands-Free Calling voice commands.
• Give OnStar Turn-by-Turn Navigation voice commands.
OnStar Blue Button
Push the button to be connected to a specially trained OnStar Advisor
who can verify all of the account information and answer any questions you may
have about the system.
• Update in-case-of-emergency contact information.
• Get driving directions.
• Receive On-Demand Diagnostics; check the vehicle’s key operating systems.
• Receive Roadside Assistance.
Red Emergency Button
In an emergency, push the button to get a priority connection to a
specially trained OnStar Emergency Advisor available 24/7.
• Get help if you have an emergency.
• Be a Good Samaritan or respond to an AMBER Alert.
• Get Crisis Assist help and evacuation routes.
1
OnStar services require vehicle electrical system (including battery), wireless service and GPS
satellite signals to be available and operating for features to function properly. OnStar acts as a link to
existing emergency service providers. Subscription Service Agreement required. Call 1.888.4.ONSTAR
(1.888.466.7827) or visit onstar.ca for OnStar Terms and Conditions, Privacy Statement and details
and system limitations.
OnStar Buttons
Getting Started
4
1
OnStar acts as a link to existing emergency service providers. Visit onstar.ca for vehicle availability, details and
system limitations.
With Automatic Crash Response, you have the
peace of mind knowing that you can get the
help you need, even if you can’t ask for it.
• In the event of a crash, air bag sensors can
automatically alert an OnStar Emergency
Advisor who is immediately connected into
your vehicle to see if you need help.
• Even if you can’t respond, the Advisor can request that emergency help be sent to
your vehicle’s exact GPS location.
• On most newer models, built-in crash sensors can also automatically alert OnStar
even if your air bags don’t deploy.
• The Advisor can relay critical crash details, such as type of crash, rollover status,
whether air bags have deployed, and severity of injury, to emergency responders, so
they are better prepared to treat you at the scene.
For more information on Automatic Crash Response, visit onstar.ca.
Note: It’s a good idea to provide OnStar with your in-case-of-emergency (ICE) information
such as license plate number, insurance information and an emergency contact person.
In the event the vehicle is stolen, or there is a crash, this information will be readily
available to help with the situation. Push the button or go online and update this
information by accessing your account at onstar.ca.
Note: If the button was pushed by mistake, please stay on the line and tell
the Advisor that there is not an emergency situation.
Our built-in system can automatically connect to help in
a crash even if you can’t ask for it.
Automatic Crash Response
1
5
In an emergency situation, push the button and the call will get priority
connection to a specially trained OnStar Emergency Advisor who can:
• Call the correct 911 center based on the exact GPS vehicle location to get help fast.
• Provide critical information about the vehicle and the nature of the situation to
emergency personnel for more efficient help, which may make the difference in
helping to save a life.
• If necessary, get access to specialized resources such as the Poison Control Center.
• Stay on the line until help arrives on the scene.
Crisis Assist
Crisis Assist is a service designed to provide a central
point of contact, assistance and information during
severe weather, natural disasters or other crisis events.
In a crisis, simply push the button to talk to a
specially trained Crisis Assist Advisor who can:
• Direct emergency personnel to the exact location.
• Provide you with evacuation routes.
• Connect you with relatives to let them know you’re safe.
• Provide centralized assistance if you need food, water, medical help or a hospital.
Being a Good Samaritan
OnStar allows you to help others without having to leave your vehicle or interrupt
your trip. If you witness some type of problem on the road, push the button
to report it. OnStar will relay the information to the proper authorities or send
emergency help to that location.
AMBER Alert
Many provinces have AMBER Alert systems that notify the public about missing
or abducted children. If you want to report information related to an AMBER
Alert, push the button. An OnStar Emergency Advisor can connect you to
the proper authorities so you can help with the situation.
Note: With Crisis Assist, you will get access to all OnStar services at no additional
cost, regardless of the subscription plan.
Get a priority connection to a live Advisor 24/7.
Emergency Services
6
1
Ability to locate stolen vehicle varies with conditions.
2
Remote Ignition Block is available on select 2009 and newer GM vehicles. Visit onstar.ca for details.
Success varies with conditions.
3
Stolen Vehicle Slowdown
®
is available on select 2009 and newer GM vehicles. Visit onstar.ca for details.
Success varies with conditions.
4
Roadside service provided by Professional Dispatch Group (PDG).
5
Remote Door Unlock success varies with conditions. Services vary by model and model year.
for availability.
They’re the things you hope will never happen.
But we’re here to help if they do.
Security Services
Stolen Vehicle Assistance
1
Featuring Remote Ignition Block and Stolen
Vehicle Slowdown
®
capabilities
OnStar doesn’t just help protect you, it helps protect the
vehicle too. If the vehicle is stolen, call OnStar immediately
at 1.888.4.ONSTAR (1.888.466.7827). A specially trained
Advisor can conference you in with law enforcement,
so that you can le a stolen vehicle report. The Advisor
can use GPS technology to pinpoint the exact location of
the stolen vehicle and provide it to the authorities. After
the vehicle has been located, OnStar can further assist
authorities on select 2009 model year and newer vehicles
with these industry-leading stolen vehicle capabilities:
Remote Ignition Block
2
OnStar sends a remote signal to prevent the stolen vehicle from being started.
Stolen Vehicle Slowdown
®3
OnStar sends a remote signal to gradually slow down the stolen vehicle to an idle speed
after law enforcement on the scene has confirmed that conditions are safe.
These new capabilities contribute to a fast and safe recovery, minimize damage to the
vehicle and protect the public from dangerous high-speed pursuits of stolen vehicles.
Roadside Assistance
4
If Roadside Assistance is needed, OnStar can help.
Just push the button to talk to an Advisor who can help direct a service provider to
the exact location using GPS technology. Unlimited Roadside Assistance is included with
the OnStar subscription.
• Flat tire?
• Out of gas?
• Dead battery?
• Need a tow?
7
Remote Door Unlock
5
If the keys are locked inside the vehicle, simply call OnStar at 1.888.4.ONSTAR
(1.888.466.7827). After proper account verication, the Advisor can send a remote
signal to the vehicle and unlock the doors within minutes.
Remote Horn and Lights
With Remote Horn and Lights, the Advisor can send a remote signal to the
vehicle to sound the horn and/ or ash the lights. Call OnStar at 1.888.4.ONSTAR
(1.888.466.7827) to request this service.
Note: Not all vehicles can operate the horn and lights separately.
OnStar Subscriber Window Stickers
There are two small OnStar stickers in the OnStar Subscriber Information kit. Place
them on the side windows, to warn potential thieves that your vehicle is protected by
OnStar. If the keys are locked in the vehicle, the OnStar phone number will be right
there for easy reference.
1
Ability to locate stolen vehicle varies with conditions.
2
Remote Ignition Block is available on select 2009 and newer GM vehicles. Visit onstar.ca for details.
Success varies with conditions.
3
Stolen Vehicle Slowdown
®
is available on select 2009 and newer GM vehicles. Visit onstar.ca for details.
Success varies with conditions.
4
Roadside service provided by Professional Dispatch Group (PDG).
5
Remote Door Unlock success varies with conditions. Services vary by model and model year.
for availability.
1.888.4.ONST AR
(1.888.466.7827)
1.888.4.ONST AR
(1.888.466.7827)
PROTECTED BY
8
Turn-by-Turn Navigation
1
• OnStar Turn-by-Turn Navigation
aids in arriving at a destination
quickly and simply.
• Directions & Connections service
plan has navigation included.
• Safe & Sound service plan can be
easily upgraded for a small monthly fee.
• Vehicles without Turn-by-Turn Navigation
will be given verbal directions by an
OnStar Advisor that can be recorded
— see page 16 for instructions.
Getting Your Route
• Push the button to connect to an OnStar Advisor.
• Tell the Advisor the address or the name of the desired destination, or ask the Advisor to
locate the destination of a business, like the nearest ATM or closest gas station.
• Tell the Advisor if the desired route should avoid traveling on highways or toll roads.
Three initial messages will be given, similar to:
•
“Directions are now being sent to your vehicle.”
•
“Your destination is 5 kilometres away.”
•
“Start out by going North on Main Street.”
• Follow directions provided by the OnStar system.
1
Requires ABS and Directions & Connections plan. Not available in certain areas. Visit onstar.ca
for coverage map. Services vary by model and model year.
OnStar Turn-by-Turn Navigation is built into your vehicle
and is there to help for all the times you’re not exactly
sure where you’re going.
9
Automated Voice-Guided Directions
Directions will play through the speakers. Use the radio volume control to adjust
the volume for Turn-by-Turn Navigation.
Turn-by-Turn directions sound like this:
•
“In half a kilometre, turn right on Miller Road.”
•
“In a quarter kilometre, turn right on Miller Road.”
•
“Turn right on Miller Road.”
NOTE: A tone plays when it is time to turn on the suggested roads.
If the route has turns that occur quickly, only one turn message may be given.
Get Your OnStar account number:
• Call 1.888.4.ONSTAR (1.888.466.7827)
and ask for it.
• Refer to the OnStar Vehicle Diagnostic e-mail, or OnStar Membership wallet card.
• Push the button and ask for it.
OnStar Destination Download
1
(for vehicles with screen-based navigation)
• Push the button.
• Ask the Advisor to locate and send the destination to the navigation system.
• After the Advisor disconnects the call, push the “Go” button on the navigation
screen to begin driving directions.
1
Requires Directions & Connections plan and compatible navigation system.
• OnStar Turn-by-Turn Navigation
aids in arriving at a destination
quickly and simply.
• Directions & Connections service
plan has navigation included.
• Safe & Sound service plan can be
easily upgraded for a small monthly fee.
• Vehicles without Turn-by-Turn Navigation
will be given verbal directions by an
OnStar Advisor that can be recorded
— see page 16 for instructions.
Getting Your Route
• Push the button to connect to an OnStar Advisor.
• Tell the Advisor the address or the name of the desired destination, or ask the Advisor to
locate the destination of a business, like the nearest ATM or closest gas station.
• Tell the Advisor if the desired route should avoid traveling on highways or toll roads.
Three initial messages will be given, similar to:
•
“Directions are now being sent to your vehicle.”
•
“Your destination is 5 kilometres away.”
•
“Start out by going North on Main Street.”
• Follow directions provided by the OnStar system.
1
Requires ABS and Directions & Connections plan. Not available in certain areas. Visit onstar.ca
for coverage map. Services vary by model and model year.
10
Turn-by-Turn Navigation
Making a Wrong Turn or Making Stops During a Planned Route
An announcement like,
“You have left the planned route. Directions will resume
automatically when you return to the route. Do you need updated directions? Please
say YES or NO. Or, you can say CANCEL ROUTE”
will be given if the vehicle makes a
wrong turn or stops during a planned route.
• Say “No” if the stop or change is temporary.
• Say “Yes” if a turn has been missed. The system will then automatically calculate
a new route.
• Say “Cancel route” if the directions are no longer needed.
Arriving at Your Destination
An announcement like
“Your destination is ahead,”
or
“1234 Miller Road is on your right”
will be given and the
directions will automatically end.
Occasionally, the exact destination address will not be
reached and the driving directions will continue when the
vehicle leaves the destination. Push the button and
say “Cancel route” to clear the stored route and end
Turn-by-Turn Navigation.
Turn-by-Turn Navigation Commands
Voice commands can be used to obtain information
about an active route.
1. Push the button. This will activate voice
recognition.
2. When the system responds with
“OnStar ready”
and
the talk-tone, say the desired voice command below.
Voice Commands:
To activate a voice command, push the button.
When the system responds with
“OnStar ready”
and
the talk-tone, say the voice command.
• “Cancel Route”- to cancel the current route.
• “Repeat”- to hear the last maneuver given.
• “Mute Directions”- to mute and un-mute the directions.
• “Route Preview”- to hear all the maneuvers. All
maneuvers will play in sets of three.
• “Update Route”- to recalculate directions.
NOTE: If the system
recognizes a missed
turn or the vehicle
deviates from the
planned route, the
message, “You have
left the planned
route” will play
and the system will
automatically unmute.
11
Turn-by-Turn Navigation
Continued from previous page
• “Get My Destination”- to nd the distance to the
destination and the next maneuver to be made.
• “Help”- to play all voice commands. Push the
button to stop the play of the voice commands.
• “English - Metric Setting”- to change system from
English to Metric measurements. Push the
button to switch to Metric measurements. Note:
Some vehicles need to be set using the vehicle
Metric settings control; please see your vehicle
owner’s manual for more information.
• “Store Route Destination” – to store current
destination. The system will ask for a name tag to
store a destination for later use. Up to 10 route
destinations can be stored.
• “Plan Route”- to obtain directions to a stored route.
The system will ask for the assigned name tag for the
stored route destination.
• “Route Destination Directory” – to hear all of the stored
route destination name tags.
• “Delete Route Destination” - to delete a specic stored route.
• “Delete All Name Tags” - to delete every name tag stored, including Hands-Free
Calling name tags.
• “Go Back” – to go back to the previous step.
Note: After every voice command, the system returns to the main voice menu
by saying,
“OnStar ready”
and giving the talk-tone and waits for another
command. To exit the system, say “Goodbye.”
How to Stop Current Driving Maneuvers
To cancel play of the current maneuvers, push the button. Only the current
maneuver will be cancelled, not the entire route.
Note: Pushing the button will disconnect a Hands-Free call.
NOTE: If the
announcement
“You
have left the planned
route. Do you need
directions to get back
on route?”
occurs
and the response is
“No,” the route will
not be cancelled
and the destination
will be saved to the
system. To obtain
a new route to the
saved destination,
push the button
and say, “Update
route.” The system
will automatically
recalculate directions.
Turn-by-Turn Navigation
12
Radio Displays (if equipped)
Once OnStar sends a route, voice-guided directions will begin to play and the
radio will display each turn or driving maneuver. The radio will display three
buttons that can be pushed.
RPT
Repeats the last turn direction given.
PRVW
Previews the next few turns along the route and activates the “Previous,”
“Next” and “Done” buttons (see below).
Dest
Displays the address and kilometres to destination.
PREV
When the “Next” button is pushed, the “PREV” button will illuminate.
Pushing the “PREV” button will go back to the previous maneuver given.
Next
Gives the next maneuver after each push.
Done
Ends the route preview and returns to the main menu.
Note: Keep eyes on the road and attention on driving. Avoid using turn
previews extensively.
13
Turn-by-Turn Navigation
The system automatically detects if a maneuver is missed for the planned route.
If this happens, the system will respond with the audio message
“You have left
the planned route…”
and the radio will briefly display the message “Off route.”
When this occurs, three radio buttons will be available.
Updt
Automatically creates a new route. New directions will begin shortly. The
system may be connected to an OnStar Advisor.
Prvw
Shows the next few maneuvers required to make, one at a time.
Cncl
Cancels route and ends Turn-by-Turn Navigation. Conrmation of this
choice is required. Push the yes/ no radio button when the
“Cancel
route, yes or no”
command is heard.
Note: To return to the Turn-by-Turn functions after another radio function
has been selected, push the “i” button.
When the GPS signals cannot be located for a route that is in progress, the
following message may occur:
“Sorry I am unable to determine your location at this time. Press the OnStar
Hands-Free Calling button…”
The navigation system will play the last turn instruction or maneuver given when
the system went off route. Push the button and say “Update route” to
update your route, or say “Cancel route” to cancel the current directions.
OnStar Turn-by-Turn Navigation Limitations
Always be alert and obey trafc and roadway laws and instructions, regardless
of the guidance from the navigation system. The navigation system uses street
map information that does not include all traffic restrictions or the latest road
changes. It may suggest using a road that is closed for construction or a turn that
is prohibited by signs at the intersection. Evaluate whether following the system’s
directions are safe and legal for the current conditions. If the instructions
continue to direct to a closed road, or a road that can’t be turned on, push the
button and ask the Advisor to nd an alternate route.
14
With Hands-Free Calling built into your vehicle, it’s easy
to stay in touch on the road.
Hands-Free Calling
1
How to Make and Store Calls
1. Push the button. When the system responds with
“OnStar ready”
and the talk-
tone, say“Dial” then say the “<numbers>” or “Call <numbers>.”
NOTE: Say the entire number, without pausing.
2. OnStar responds with
“OK, calling <numbers>,”
and dials the call.
3. Push the button to end the call. OnStar responds
“Call ended.”
How to store a name tag for speed-dialing
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say “Store.”
2. When the system responds with
“Please say the phone number you would like
to store,”
say the entire number, without pausing.
3. When the system responds with
“Please say the
name tag,”
choose a name tag, like “My house.”
4. When the system responds with
“About to store
<My house>. Does that sound OK?”
say, “Yes”
(or “No,” to try again).
Tips:
• If there is a pause before the entire phone number
is spoken, the system repeats the numbers and then
plays the talk-tone. Continue saying the numbers from
where the pause occurred.
• To store phone numbers, say at least 7 digits. Always
say “1” and the area code so calls connect.
• Use multi-word or multi-syllable name tags, like “My
house.”
• If the vehicle is sold, be sure to delete all the stored
name tags. Push the button and give the “Delete”
or “Delete all” command.
1
OnStar Hands-Free Calling requires a Hands-Free Calling-enabled vehicle, existing OnStar service contract
and prepaid minutes. Not available in certain markets. Calls may be made to the U.S. and Canada only.
15
Continued from previous page
• Avoid using similar-sounding name tags (like Tim and Kim).
• Do not store a name tag that starts with a number.
• Storing numbers does not use up minutes.
• Store up to 30 phone numbers.
How to place a call using a stored name tag
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say “Call <name tag>” or “Dial <name tag>.”
2. OnStar responds with
“OK, calling <name tag>.”
(Making a call uses up minutes.)
How to store the last number you dialed
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say, “Store last number.”
2. When the system responds with
“Please say the name tag,”
choose a name tag
that is easy to remember, like “Mom’s cell phone.”
3. The system repeats the tag and asks
“Yes or no?”
4. Say, “Yes” to conrm, or “No” to start over.
5. To place a call, push the button and say “Call mom’s cell phone.”
How to answer incoming calls
When a call is received, the radio will automatically mute and a ring-tone will be
heard. Push the button to answer the call. Some vehicles are equipped with
controls on the steering wheels. Calls can be made or answered using the
button. Call volume can be controlled with the radio volume control. Some vehicles
are equipped with caller ID. The number may be displayed on your driver information
center or radio. If a number is stored the name tag will be played.
How to get your vehicle’s number
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say, “My number.”
2. OnStar responds with
“Your OnStar Hands-Free Calling number is <number>.”
NOTE: There is a place on the Hands-Free Calling Quick Reference Card where
the number can be written.
Helpful tips for Hands-Free Calling
• Speak as clearly as possible, and louder as necessary.
• Try speaking in a deeper, lower-pitched voice.
• The system won’t recognize words like “hundred,” “thousand,” or “twenty.” For
example, the number “1.800.555.2030” is pronounced
“one-eight-zero-zero-ve-ve-ve-two-zero-three-zero.”
• Push the button and ask an Advisor for tips.
• Say, “Dial 911” and the system will dial 911. In an emergency, always use the
button so that the GPS location is received by the OnStar Emergency Advisors.
16
Hands-Free Calling
Hands-Free Calling voice commands
Available voice commands include:
• “Yes. No. OK.” – to respond to the system’s request for
a “Yes,” or “No” response. If the system has trouble
recognizing “Yes,” the command “OK” can also be used.
• “My Number” – to hear the vehicle’s number.
• “Dial” (or “Dial Number”) – to dial numbers.
• “Call” (or “Call <name tag>”) – to speed-dial using
stored name tags.
• “Store” – to store numbers for speed-dialing.
• “Store Last Number” – to store the last dialed number.
• “Redial” – to dial the last called number.
• “Directory” – to play all the stored name tags.
• “Help” (or “OnStar Help”) – to hear a list of all
commands.
• “Delete” – to delete a name tag. The system will ask for the name tag to be deleted.
• “Delete All Name Tags” – to delete every name tag stored, including Turn-by-Turn
name tags.
• “Cancel” – to return to the
“OnStar ready”
prompt or exit Hands-Free Calling.
• “Go Back” – to go back to the previous step.
• “Minutes” – to determine minute status, number of minutes available or to add minutes.
• “Verify or Add” – to verify the number of minutes available or to add more minutes
(purchase minutes automatically).
• “Goodbye” – to exit Hands-Free Calling.
Advisor Record Feature
Hands-Free Calling instructions, driving directions or information given during a call
with an OnStar Advisor can be recorded and the stored information can be played back
later.
How to record
1. During an OnStar call, push the button. The system will beep (starts recording).
2. To stop recording, push the button again. The system will beep again (ends
recording).
How to recall recorded information
1. Push the button. When the system responds with
“OnStar ready”
and the talk-
tone, say “Advisor playback.”
2. The recorded information will play.
3. To pause the playback, push the button again.
4. To continue, push the button and say, “Advisor playback.” OnStar will respond,
“Please say play or resume.”
5. Say “Resume” to continue playback from where the recorded information was
previously stopped. Say “Play” to start at the beginning.
17
Hands-Free Calling
Voice recognition tips
The system is affected by noises inside and outside the vehicle.
• Whenever the talk-tone is heard, the system is waiting for the digits to be said or
to be given a voice command.
• Before pushing the button, ask passengers to be quiet while giving a
command. Additional voices will confuse the voice recognition system.
• Be sure that the windows are up and that the fan speed is on low.
• Voice recognition works best from the driver’s seat position. If passengers speak
commands, they may not be recognized.
• The
“Please wait a little longer before speaking”
response means a command was given
before the system switched to listen mode. Pause for a second after the talk-tone.
• The
“Pardon”
response means the system did not pick up enough digits of a
phone number to place a call.
• The
“I’m sorry, I didn’t catch that, there’s too much background noise,”
response means that sounds in or around the vehicle are interfering with the
voice recognition system.
• Say “Help” if you need help. The system will say,
“What do you need help with?”
• Numbers must be said in sets of three or four. Saying a single digit or two digits
will confuse the system.
• Say “Clear” if a mistake is made when saying the numbers. The command clears
out the last set of numbers spoken. Or push the button and start over.
• Say “zero” or “oh” for 0.
• Say “pound key” for the # key.
• Say “star key” for the * key.
How to check your remaining minutes
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say “Minutes.”
2. When the system responds with
“Please say verify or add,”
say “Verify.”
3. OnStar responds with
“You have [#] minutes remaining that expire on [date].”
4. When the system responds with
“OnStar ready”
and the talk-tone, say the
desired voice command, or say “Goodbye.”
How to buy minutes
An OnStar Advisor can assist in the purchase of minutes. If minutes run out during a
call, the call will automatically be terminated and an OnStar connection will be made
so minutes can be replenished.
1. Push the button. When the system responds with
“OnStar ready”
and the
talk-tone, say “Minutes.”
2. When the system responds with
“Verify or add,”
say “Add.”
3. When the system responds with
“Connecting to OnStar Hands-Free Calling Center,”
a toll-free call will be connected to the OnStar Hands-Free Calling Center.
4. Follow directions to buy more minutes.
NOTE: You can also buy minutes online at onstar.ca.
Hands-Free Calling voice commands
Available voice commands include:
• “Yes. No. OK.” – to respond to the system’s request for
a “Yes,” or “No” response. If the system has trouble
recognizing “Yes,” the command “OK” can also be used.
• “My Number” – to hear the vehicle’s number.
• “Dial” (or “Dial Number”) – to dial numbers.
• “Call” (or “Call <name tag>”) – to speed-dial using
stored name tags.
• “Store” – to store numbers for speed-dialing.
• “Store Last Number” – to store the last dialed number.
• “Redial” – to dial the last called number.
• “Directory” – to play all the stored name tags.
• “Help” (or “OnStar Help”) – to hear a list of all
commands.
• “Delete” – to delete a name tag. The system will ask for the name tag to be deleted.
• “Delete All Name Tags” – to delete every name tag stored, including Turn-by-Turn
name tags.
• “Cancel” – to return to the
“OnStar ready”
prompt or exit Hands-Free Calling.
• “Go Back” – to go back to the previous step.
• “Minutes” – to determine minute status, number of minutes available or to add minutes.
• “Verify or Add” – to verify the number of minutes available or to add more minutes
(purchase minutes automatically).
• “Goodbye” – to exit Hands-Free Calling.
Advisor Record Feature
Hands-Free Calling instructions, driving directions or information given during a call
with an OnStar Advisor can be recorded and the stored information can be played back
later.
How to record
1. During an OnStar call, push the button. The system will beep (starts recording).
2. To stop recording, push the button again. The system will beep again (ends
recording).
How to recall recorded information
1. Push the button. When the system responds with
“OnStar ready”
and the talk-
tone, say “Advisor playback.”
2. The recorded information will play.
3. To pause the playback, push the button again.
4. To continue, push the button and say, “Advisor playback.” OnStar will respond,
“Please say play or resume.”
5. Say “Resume” to continue playback from where the recorded information was
previously stopped. Say “Play” to start at the beginning.
Hands-Free Calling
18
Steering wheel controls (if equipped)
• Press the button on the steering wheel or in the instrument panel to engage
the OnStar system. When the system responds with
“Ready”
and the talk-tone,
give any of the voice commands.
How to dial numbers for phone extensions and access voice mail
systems (if equipped)
After calling an automated phone system, the steering wheel control function (if
so equipped) can be used to dial phone extensions, dial numbers into voice mail
systems and navigate through the “PRESS 1, or PRESS 2” voice mail options.
NOTE: To use this feature, follow the steps in “Storing voice mailbox numbers and
passwords together as a name tag” on page 19.
For dialing extensions or numbers
1. Push the button and use the “Dial” or “Call <name tag>” command.
Once the call connects, push the button.
2. When the system responds with
“Ready,”
say “Dial.”
3. When the system responds with
“Say name or number to call”
say the numbers
to be dialed. (Say “Pound key” for the # key, and “star key” for the * key.) The
number will dial when nothing is being said.
4. If another number or number function is needed, push the button again and
say “Dial,” then say the number(s) that need to be dialed.
Using Digit Dial and Digit Store
Use the Digit Dial function when the voice mail system has difficulty recognizing
your voice to dial numbers.
How Digit Dial works
1. Push the button. When the system responds with
“OnStar ready”
and
talk-tone, say “Digit dial.” (For storing name tags, say “Digit store.”)
NOTE: “Pause” creates a 3-second delay between the mailbox numbers and the
password numbers. Depending on the voice mail system, two or three “pauses”
may be necessary to lengthen the delay between dialing the mailbox and the
password numbers.
2. When the system responds with
“Please say the first digit to dial (or store),”
say the first digit of the number to be dialed (or stored) and wait for it to be
repeated back.
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