Operating Instructions (UK)
ISDN-TelephoneSystem
tiptel 412 USB
Description
Installation
Setup
Operation
tiptel
Contents
3
Contents
Contents .......................................................................................................... 3
Notes ............................................................................................................... 6
ISDN TelephoneSystem Overview Image....................................................................6
Notes on using the instructions ...................................................................................7
Product package ..........................................................................................................7
Directions for correct operation of the TelephoneSystem ..........................................8
Connection authorisation .............................................................................................9
Environmental compatibility .........................................................................................9
Introduction..................................................................................................... 10
What is the purpose of the tiptel 412 USB ISDN TelephoneSystem? ........................10
Installation and start-up.................................................................................. 11
Basic settings (fast start)................................................................................ 13
Overview of the basic settings (delivery status of the TelephoneSystem) .................13
Configuring the ISDN TelephoneSystem.....................................................................15
Basic configuration by telephone ................................................................................15
Entering MSNs.........................................................................................................16
Setting up a telephone on the analogue extensions (P1-P4) ................................17
Setting up an ISDN telephone on the internal S0-bus ...........................................17
One MSN should ring on several extensions .........................................................18
TelephoneSystem Functions .......................................................................... 20
Internal telephone calls ................................................................................................20
Dialling internally .....................................................................................................20
Incoming internal calls ............................................................................................20
External telephone calls ...............................................................................................21
Obtaining an external line and dialling ...................................................................21
Incoming external calls ...........................................................................................21
Holding external calls, request ...............................................................................21
Brokering between two external calls.....................................................................22
Ending the brokered call.........................................................................................22
Transferring external calls to an internal extension................................................23
Feature functions ..........................................................................................................23
Pick-up .....................................................................................................................23
Pick-up existing connection....................................................................................24
Conference with two external callers......................................................................24
Exchange Switching (ECT) .....................................................................................25
Silent Telephone......................................................................................................25
Reject call waiting....................................................................................................25
Call diversion within the TelephoneSystem ...........................................................26
Switching internal call diversion on/off ...................................................................26
Contents
4
Switching external call diversion on/off ..................................................................27
Call forwarding ........................................................................................................28
Switching on/off call forwarding immediate, when engaged, no answer .............28
Automatic Call Back when engaged (CCBS).........................................................29
Set outgoing number ..............................................................................................29
Park call in the exchange ........................................................................................30
Keypad log...............................................................................................................30
Carry out abbreviated dialling.................................................................................31
Baby call function ....................................................................................................31
Emergency function ................................................................................................33
PC data functions............................................................................................ 34
Internet access..............................................................................................................34
enter:now ...................................................................................................................... 34
Starting enter:now ...................................................................................................34
Settings via telephone (general overview)..................................................... 35
Access to the settings ..................................................................................................35
Change PIN (password) ...............................................................................................36
Set date and time..........................................................................................................36
Blocking the transfer of date and time .........................................................................36
"Holding" and "Three-way conference" in outside line/holding in the TelephoneSystem. 37
Exchange authorisation................................................................................................37
Exchange authorisation with service identification Fax Gr. 2/3 / Telephone..............38
Automatic exchange authorisation ..............................................................................38
Switching external signalling on/off .............................................................................39
Entering or deleting blocked numbers ........................................................................40
Charging Pulse .............................................................................................................41
Entering charging factor...............................................................................................41
Transmitting call numbers during outgoing calls (CLIP/CLIR)....................................42
Transferring your own call number to the caller (COLP/COLR)..................................42
Setting the procedure for receiving call numbers on internal, analogue devices......43
Call waiting....................................................................................................................44
Saving and deleting abbreviated dial numbers...........................................................44
Resetting the TelephoneSystem (restore factory settings) .........................................45
Carrying out operating system update ........................................................................45
Remote changes ............................................................................................. 46
Remote changes to call forwarding and diversion ......................................................46
Call diversion within the TelephoneSystem ...........................................................46
Call forwarding ........................................................................................................48
Setting up call number plan............................................................................ 50
The principle of assigning direct dial numbers ...........................................................50
Definition of a direct dial number .................................................................................50
Action codes for direct dial numbers......................................................................51
Setting up extensions ...................................................................................................51
Contents
5
Setting up an extension for an analogue port ........................................................51
Setting up the extension for the internal S
0
-bus.....................................................52
Several direct dial numbers for one extension.......................................................52
One direct dial number for several extensions.......................................................52
Delete extension......................................................................................................53
Examples .................................................................................................................53
Assigning multiple subscriber numbers (MSN) to extensions....................................56
Assigning MSNs ......................................................................................................56
One MSN should on several extensions ................................................................57
Extension options .........................................................................................................57
Notify as engaged ...................................................................................................57
Pick-up an active call...............................................................................................57
Operation on Point-to-Point access ............................................................... 59
Switching between Point-to-Point and Point-to-Multipoint access .............................59
Setting the main number with Point-to-Point access ..................................................60
Setting the direct dial numbers with Point-to-Point access ........................................60
Configuration commands.............................................................................................62
Setting the system prefix.........................................................................................62
Activate/deactivate internal S
0
-bus .........................................................................62
Transferring the current time from the ISDN network ............................................63
Operating system version .......................................................................................63
Setting the TelephoneSystem by computer................................................... 64
Software update via Windows
software ....................................................................64
Solutions to problems..................................................................................... 65
Service ..........................................................................................................................66
Notes ............................................................................................................... 67
Wall mounting...............................................................................................................67
Summary of the signal tones .......................................................................................67
Choice of devices .........................................................................................................67
Connection diagram .....................................................................................................68
Care advice ...................................................................................................................68
Guarantee .....................................................................................................................69
Compliance declaration ...............................................................................................70
CE Symbol ....................................................................................................................70
Glossary ........................................................................................................................71
Technical specifications ...............................................................................................74
Notes
6
Notes
ISDN TelephoneSystem Overview Image
"LCR/DATA" LED
Flashes: (on briefly,
off for longer)
No connection to ISDN
Flashes: (evenly,
slowly)
Operational
Flashes: (fast)
Data connection active
Illuminated
ISDN operational
"Port 1, 2, 3 and 4" LEDs
Unlit
Receiver replaced, connection unused
Illuminated
Receiver lifted or incoming call
"ISDN ext." LED
Unlit
No external line in use, connection not
in use
Flashing 1 external ISDN line occupied
Illuminated 2 external ISDN lines occupied
"ISDN int." LED
Unlit No ISDN line in use, connection not in
use
Flashing 1 internal ISDN line occupied
Illuminated 2 internal ISDN lines occupied
Notes
7
Notes on using the instructions
The following symbols are used in the operating instructions:
Lift receiver
...
Enter code digits and key sequences
(0...3) Enter parameters for codes
R key: Flash function, for using the ISDN TelephoneSystem's convenient functions
You use these buttons to confirm commands entered via the telephone
Replace receiver
Notes
Product package
The product package comprises:
•
ISDN TelephoneSystem and mains power supply
•
ISDN connection cable and USB cable to transfer data to/from computer
•
CD-ROM
Notes
8
Directions for correct operation of the TelephoneSystem
•
If there is a high electrical disturbance field, the transfer quality of internal and/or
external telephone connections may be affected for the duration of any error. The
type and scope of the defect depends on the characteristics of the connected
terminals.
•
The ISDN TelephoneSystem is designed for operation on multi-device ISDN lines
in accordance with DSS1 Euro-ISDN Protocol. Using the System on other
connection may cause malfunctions.
•
The ISDN TelephoneSystem has been developed and produced in accordance
with the “Information Technology Equipment Safety” norm (EN 60950). Only
devices complying with this or an equivalent directive may be connected to the
ISDN TelephoneSystem.
•
Installation work must be carried out by a professional. Installation work on the
230v mains network must be carried out by a qualified electrician. VDE 0100 must
be observed.
•
If functional difficulties occur detach the mains plug from the power supply and
disconnect the ISDN connection on the NT.
•
The ISDN TelephoneSystem may not be installed or operated in the following
environments:
−
out of doors
−
in damp or wet rooms (bathroom, shower, swimming pool, etc...)
−
in environments where there is a risk of explosion
−
in direct sunlight
−
where the ambient temperature is lower than 0°C or higher than 40°C
−
in locations subject to severe shaking or vibration
−
in surroundings that are subject to dust
•
Lay the connecting cables carefully to avoid any danger of tripping. The
connecting cables must not be subjected to excessive pulling, bending or
mechanical loading.
•
The ISDN TelephoneSystem can not function when there is a power failure or
if the mains plug has been pulled out. However all settings remain stored and
are available again when the mains voltage is restored or the mains plug is re-
connected. You can use an uninterruptible power supply (UPS) to provide power
to the system if mains power fails for several hours.
Notes
9
Connection authorisation
The ISDN TelephoneSystem has general connection authorisation, which enables
anyone to operate this ISDN TelephoneSystem. It is not necessary to notify your
telephone company.
Environmental compatibility
Provided the phone is used for its intended purpose, no contact with harmful
substances is possible. The plastics from which this phone is made consist of part-
recycled granulate. Our packaging contains no plastics. We use only cardboard and
paper made from part-recycled material.
Introduction
10
Introduction
What is the purpose of the tiptel 412 USB ISDN
TelephoneSystem?
Congratulations on acquiring the tiptel 412 USB ISDN TelephoneSystem. The
TelephoneSystem connects analogue devices – such as your telephone, fax or
modem – to your digital telephone network (ISDN). This means that you can continue
to use existing analogue devices because these can not be connected directly to the
ISDN.
The integrated internal S
0
-bus also gives you the option of, for example, connecting
ISDN telephones to the TelephoneSystem and of carrying out free internal calls
between your ISDN and analogue telephones.
In addition, your new ISDN TelephoneSystem has an integrated PC-ISDN adapter
which provides rapid Internet access, fax and answering machine operations.
Installation and conversion
11
Installation and start-up
If you wish to do so, you can wall-mount your ISDN TelephoneSystem. You will find
more information on this in the Wall mounting appendix.
Please ensure that the mains plug has been disconnected from the power
supply before opening the device.
1. First of all connect your devices to the analogue ports P1 – P4 (either via the
integrated Western socket or via the P1-P4 connection terminals). If you also
wish to connect an ISDN device (e.g. ISDN telephone) you connect it to the
"internal S
0
" socket. If you are using ISDN-BUS cabling, one end can be inserted
directly into the connection and this enables you to connect up to eight ISDN
devices.
2. Connect the ISDN TelephoneSystem to the ISDN network. To do this, connect
the 4-pole connection cable with the "external S
0
" connection. Insert the other
cable plug into the NTBA.
3. If you would like to use the ISDN TelephoneSystem to transfer data and access
the Internet or you wish to configure the system via your PC you can now
connect the PC. Otherwise continue from Point "4".
Connect the narrow plug on the PC-USB connection cable to a free USB socket
on your PC. Connect the other end of the cable to your TelephoneSystem.
Installation and conversion
12
4. Connect all devices to the mains power. The "LCR/DATA" LED flashes slowly
when a proper connection to the ISDN network is possible.
The ISDN connection is not made properly if the LED blinks with a brief on –
long off rhythm. Check the connection. Only continue the installation if the LED
flashes slowly.
5. If you do not wish to use the data functions offered by the ISDN
TelephoneSystem or the options for PC configuration, continue from Point "11".
Windows recognises the tiptel 412 USB when it has been connected to the USB
port and requests the corresponding "driver" for the device that has been
connected. At this point the tiptel 412 USB CD should already be placed in the
CD-ROM drive. Click on "Continue" and allow Windows to locate the relevant
driver for the device. Click the "CD-ROM drive" option and confirm the driver that
has been selected. The CD will start automatic installation. If you are using
Windows XP or 2000 you may see a message that the driver has not been
certified. Nevertheless continue the installation.
If you have not yet connected the TelephoneSystem, proceed as follows: Insert
the CD provided into the CD drive on your PC. If installation does not start
automatically, click on "Start/Run" and enter "D:\START.EXE" (where "D:" is the
letter that designates your CD-ROM drive). Select which components are to be
installed automatically: If you wish, complete Internet access will be set up for
you.
The PC has to be re-started several times during installation. Simply confirm any
security queries.
If you have selected automatic Internet access you can start surfing immediately
by double-clicking on the "Internet Explorer" icon. The "LCR/DATA" LED flashes
when a data connection is active. The "enter:now" program provides convenient
fax and answering machine functions on your PC. The "Tiptel Manager" enables
you to set the TelephoneSystem's functions conveniently from your ISDN
TelephoneSystem.
6. Now make your first telephone call. Lift the receiver of one of the phones that
you have connected.
The default setting is for each device to have an "internal" dial tone. This means
that you can call one telephone connected to P1 port directly from another that
is connected to the P2 port on your system, e.g. by dialling "22".
If you want to call an "external" number, i.e. a call via your telephone company,
you must first dial "0" (zero). You will then hear the familiar dial tone.
For example, if you wish to call "0221 / 465432" dial
on
your telephone
Simply replace the receiver to end a call.
Basic settings (fast start)
13
Basic settings (fast start)
In this section you will find information about the basic settings of your ISDN
TelephoneSystem. The steps described here mainly relate to installation on an ISDN
Point-to-Multipoint access. If you want to install your TelephoneSystem on the Point-
to-Point access please read the Operating on the Point-to-Point access chapter first.
Overview of the basic settings (delivery status of the
TelephoneSystem)
The ISDN TelephoneSystem is supplied with the following default settings:
•
Setting to Point-to-Multipoint access
The analogue ports P1, P2, P3 and P4 are preset with the internal extension
numbers 21, 22, 23 and 24
•
The extension numbers from 40 to 49 are found on the internal S0-bus
•
The extension numbers from 50-59 are assigned for data connections to the USB
port
•
Extension 29 is selected for remote activation
• No MSN is saved so all extensions ring when external calls are received
•
All extensions can make external calls
•
Automatic access to an external line for the telephone ports is off (dial 0 to get an
outside line)
•
Automatic outside line for the USB port on (for Internet, fax etc.)
•
Call number notification switched on for external incoming and outgoing calls.
•
Call numbers received on the analogue devices via FSK procedure
• No barred numbers saved
•
No abbreviated dial numbers saved
•
Silent Telephone switched off
•
Call waiting activated
•
Notify as engaged is deactivated
•
Picking up active calls is deactivated
•
All extensions set to "Voice" service identification for telephone operation
•
Charging pulse switched on for all extensions
•
Charge factor is set to 0.06.
Basic settings (fast start)
14
•
Hold and conference in outside line
•
LCR on for each extension
•
Date and time received from ISDN network
•
Remote changing deactivated
•
Password (PIN) to set features: 0000
Basic settings (fast start)
15
Configuring the ISDN TelephoneSystem
You can change the settings for your ISDN TelephoneSystem from any connected
telephone or from your PC with the "412 Manager" program. There follows a
description of the basic configuration by telephone. Then the basic configuration by
PC is described.
The following basic configuration is aimed at installing a Point-to-Multipoint access
because this is the most common type of constellation.
If you want to install your TelephoneSystem on the Point-to-Point access please read
how to do so in the Operating on the Point-to-Point access chapter.
If you have connected the tiptel 412 USB TelephoneSystem to the ISDN
network each incoming call to the MSN is automatically assigned to the 21-
24, 40 and 50 extensions, i.e. the tiptel 412 USB can be used immediately
after connection without further configuration.
Basic configuration by telephone
The commands are protected by a "PIN" (Personal Identification Number) so that
unauthorised people are not able to change the settings on your ISDN
TelephoneSystem.
To configure your system:
1. Pick-up the telephone receiver. You will hear an internal dial tone.
2. Dial
- the configuration code. Now, dial the PIN and confirm this with
.
The factory default setting for the PIN code is "0000".
3. Select one or more commands from the parameters you wish to change. Your
ISDN TelephoneSystem has a particularly convenient dialog system that
presents the current settings of many commands by voice message before you
make changes. The new setting is then read to you when you make changes. If
you hear the question "OK?" your TelephoneSystem is requesting you to confirm
the new values by pressing
or
.
The new values are only active after confirmation has been made. Your
ISDN TelephoneSystem confirms that the change has been made with the
message "Thank you".
4. You can make as many changes after each other without needing to redial the
configuration code (
PIN
).
Basic settings (fast start)
16
5. Simply replace the receiver when you have completed configuration.
Entering MSNs
You can target which particular numbers are to ring by entering multiple subscriber
numbers (MSN) in your ISDN TelephoneSystem. These MSNs are assigned by your
network operator when you register your ISDN connection. In general at least three of
these telephone numbers are included in the basic price of a Point-to-Multipoint
access. So, for example, one MSN can be used for your fax, another for private calls
and the third for business calls.
As soon as you enter one or more MSNs in the system the devices on your
TelephoneSystem will only ring for calls made to the entered MSN. You can enter as
many MSNs as you wish.
It is not essential to enter an MSN – with up to 20 digits – to test that the ISDN
TelephoneSystem is operational. You can enter MSNs at any time.
The call numbers for the 4 analogue extensions are pre-set by the factory. So
extension 1 (P1) has the internal call number 21, extension 2 (P2) has the internal call
number 22, extension 3 (P3) has the internal call number 23 and extension 4 (P4) has
the internal call number 24. The extension numbers from 40 to 49 are found on the
internal S0-bus. Call numbers 50-59 are signalled to the PC connected via the USB
port (no matter the software configuration used).
Basic settings (fast start)
17
Setting up a telephone on the analogue extensions (P1-P4)
How to enter your call numbers:
Lift receiver. Listen for dial tone.
Enter settings code.
Enter and confirm PIN (4 digits) Listen for programming tone.
Command for MSN entry.
MSN
Enter new MSN and confirm with #.
Extension
Enter extension that should ring for this
MSN and confirm with *.
Message "Thank you".
Replace receiver. Entry complete.
Example:
MSN 670327 should ring to analogue port P1 (i.e. extensions 21).
Repeat steps 4 to 6 to enter other MSNs and then replace the receiver.
The extension assignment is deleted if you enter a
instead of a
after the
extension number.
Example:
MSN 670327 should NO LONGER ring to analogue port P1 (i.e. extension 21).
Setting up an ISDN telephone on the internal S0-bus
Two steps are required to set up a telephone connected to the internal S
0
-bus. Firstly,
you must inform your ISDN telephone which extension number should ring. By
default the extension numbers 40 to 49 are sent to the internal S
0
-bus, so you must
enter a call number between 40 and 49 as the MSN in your ISDN telephone (please
refer to the instructions for your ISDN telephone on how to do this).
Then program your TelephoneSystem:
Basic settings (fast start)
18
Lift receiver. Listen for dial tone.
Enter settings code.
Enter and confirm PIN (4 digits) Listen for programming tone.
Command for MSN entry
MSN
Enter new MSN and confirm with #
Extension
Enter extension that should ring for this
MSN and confirm with *
Message "Thank you".
Replace receiver. Entry complete.
Example:
MSN 670328 should ring on the internal S
0
-bus. Select 40 for the extension
number (so you have to set 40 as the MSN in your ISDN telephone).
Repeat steps 4 to 6 to enter other MSNs and then replace the receiver.
The extension assignment is deleted if you enter a
instead of a
after the
extension number.
Example:
MSN 670328 should NO LONGER ring on the 40 extension number.
One MSN should ring on several extensions
If you want several extensions to ring for one MSN you simply assign this MSN to
several extensions.
Example:
MSN 670329 should ring on the analogue extensions 21 (P1) and on the
extension number 40 on the internal S
0
-bus.
Basic settings (fast start)
19
Once you have entered the programming mode by pressing
PIN
you
can make multiple programming changes without needing to enter
PIN
again.
Please refer to the Set up call number plan chapter for a detailed description of further
options for configuring the extensions.
Telephone System Functions
20
TelephoneSystem Functions
If you use an ISDN telephone you can also call up many of the following functions
directly from the function menu on your ISDN telephone. Please consult the user
manual of your ISDN telephone for this.
Internal telephone calls
Dialling internally
To make an internal call:
Lift receiver. Listen for internal dial tone.
(e.g.)
Dial internal subscriber number. You will hear the ringing or engaged tone.
Conduct your call. You are connected with the internal
subscriber.
Replace receiver. The call is ended.
Incoming internal calls
When the telephone receives an internal call it will ring using the internal ringing tone.
Conduct call
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