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Polycom SoundPoint IP 300 User manual

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USER’SGUIDE
(PolycomSoundPointIP300Series)
877-SLIC-COM 1
ThankyouforselectingSlic’sVoiceNet
.Thisuser’sguideisintendedtocoverthebasic
functionalityofyourserviceandphone.TherearemanyotheradvancefeaturesthatVoiceNet
is
capableof,soifyoudon’tfindwhatyou’relookingforinthisdocument,pleasecallusat
8777542266toinquireaboutadditionalfunctionality.
Thisdocumentusessomebasicterminologyasfollows:
SoftKeysarebuttonswhosefunctionchanges
dependingwhatyouareyoudoing.Theyusepart
oftheLCDdisplaytoidentifytheircurrentfunction.
FeatureKeysThisreferstofixed,physical
buttonsonthephone.FeatureKeysare
intendedforasinglefunctionandarelabel
assuch.
DisplayControlkeysthese
arethefourdirectional
arrowslocatedinthecenter of
thephone.The✓inthe
middleoftheDisplayControlkeysiscalledthe
Selectkey.
Makingacall
PlaceaCall:
1. Pickupthehandset
2. Enterthennumberyouwishtocall
3. Pressthe featurekey
PlaceaspeakerCall:
1. Leavethehandsetinpace
2. Enterthennumberyouwishtocall
3. Pressthe featurekey
NOTE:YoucanswitchtoSpeakerphoneatanytimeduringacallbypressingthe featurekey.
PutaCallonHold
:
1. Duringacall,pressthe featurekey.
2. Toresumethecall,presspressthe featurekeyagain
LastNumberRedial:
1. Lifttelephonehandset.Presstheassignedcode(example,*66).
2. Thelastoutgoingphonenumberisredialed.
Note:Emergencypageswillautomaticallybroadcasttoyourphoneatapresetvolumelevelregardlessof
whetheranactivecallisoccurringorthephoneisintheDoNotDisturb
mode.Prioritypageswill
automaticallybroadcastinasimilarmanner,butwillnotoverridetheDoNotDisturb
setting.
877-SLIC-COM 2
TransferringCalls
Transferacall:
1. Duringacall,presstheTransfersoftkey.
NOTE:Thiswillputthecalleronholdandtheywillhearonholdmusic
2. Enterthenumbertowhichyouwishtotransferthecallandpressthe featurekey
3. Oncethecalleranswers,youhaveconfirmedtheywouldliketotakethecall,presstheTransfersoftkey.
4. Thecallersarenowconnectedandyoucanreturnyourhandsettothebase
BlindTransfer(transferwithoutannouncement):
1. Duringacall,presstheTransfersoftkey.
NOTE:Thiswillputthecalleronholdandtheywillhearonholdmusic
2. PresstheBlindsoftkey
3. Enterthenumbertowhichyouwishtotransferthecallandpressthe featurekey
4. Thecallersarenowconnectedandyoucanreturnyourhandsettothebase
TransferaCalldirectlytoVoiceMessaging:
1. Duringacall,presstheTransfersoftkey.
2. PresstheBlindsoftkey
3. Dial*86plustheextensiontotransfercaller.
4. Pressthe featurekey
5. Returnthehandsettothebase
CallPark,Paging&ParkRetrieve
CallPark
1. Toparkacalll,presstheTransfersoftkeythen*32.
2. Thesystemwillannouncenumberwherecallisparked.
3. PresstheTransfersoftkeyagainandthecallisparked
GroupPage:
1. Withthehandsetstillonthebase,pressthePagingsoftkeytodisplayPagingGroupsList.
2. SelectthedesiredpagegroupandpressthePagesoftkey.
3. You’llhearashorttone,maketheannouncementusingthespeakerphoneorthehandset.
4. Whenyouaredone,pressEndPagesoftkeyorreturnthehandsettothebase.
Note:Youcanplaceapagetoyourdefaultpagegroup,pressingandholdingthePagingsoftkeyfor12
seconds,bypassingstep(2).
ReceiveaGroupPage
Whenaphoneispaged,youwillhearashortalertingtonefromthespeaker.Thephonewilldisplaywhothe
pageiscomingfromandthezoneitisassociatedwith..
PageGroupsareconfiguredbyyoursystemadministratorandwhenavailable,providesaPaging
softkey
onyourphone.Youcanassignupto10paginggroups.ThedefaultgroupisAllextensions.Ifyouwishto
setupadditionalPagingGroups,contactyoursystemAdministratororSlicNetworkSolutionsat
8777542266.
877-SLIC-COM 3
CallPark,Paging&ParkRetrieve(continued)
Duringapage,youcan...
1. Endthepagewhileinprogress,presstheEndPagesoftkey.
2. Placethepageonhold,presstheHoldsoftkey.
3. IfonanactivecallandthephonehasbeenconfiguredforCallWaiting
onGroupPage,youwillhear
abrieftoneandthedisplaywillupdatewiththepaginginformation.Simplyscrolltothewaitingpage
announcementandpresstheAcceptsoftkey.Theactivecallwillautomaticallybeplacedonholdto
allowthepageannouncementtocomethrough.
CallParkRetrieve
1. Lifttelephonehandset.Press*33andthenumberwherethecallwasparked.
2. Ifthecallwasparkedon1youwouldPress*331toretrievethecall.
HandlingIncomingCalls
AnsweraCallonyourSecondLine:
1. Ifthesecondlineringsduringacallandyouwishtoanswerit,usetheDisplayControl
keystoselectthe
incomingcall.
2. PresstheAnswersoftkey(thiswillplacethefirstcallonhold)
3. Toreturntothefirstcall,usetheDisplayControl
keystoselectthefirstcallandpresstheResumesoftkey,
thisplacestheactive(second)callonholdandreconnectsthefirstcall.
4. YoumaydisconnectacallatanytimebypressingEndCallsoftkey.
Note:Ifmultiplecallsareonhold,anindicatorwilldisplaythenumberofheldcalls(ex.:2/3).
RejectaCallandsenddirectlytoVoiceMail:
1. Whenanincomingcallarrivesthatyoudonotwishtoanswer,presstheIgnoresoftkey.
2. Yourphonewillstopringingandthecallerwillbesenttoyourvoicemessaging.
Note:IfSimultaneousRing
isactive,callwillcontinuetoringonotherdesignatedline(s).
ChangetheDefaultRingTone:
1. PresstheMenufeaturekey.
2. UsingtheDisplayControl
keys,selectSettings(3)
andthentheBasic(1)
menuoptions.
3. SelectRingType(3)
4. YoucanchangetheDefaultringtone(1)orindividualLineringtonesbyusingtheDisplayControl
keysto
scrollthroughoptions
5. PresstheSelectfeaturekey.
6. UsetheDisplayControl
keystoscrollthroughthedifferentringtones.PressthePlaysoftkeytohearhow
theringerssound.
7. PresstheSelectsoftkeytoselectthecurrenthighlightedringtone.
8. PresstheMenufeaturekeytoreturntoyoudefaultscreen
Makea3WayConferenceCall:
1. Duringacall,presstheConfrncsoftkey.Thiswillplacethecurrentcalleronhold.
2. Enterthenumberofthepartyyouwishtoaddandthenpressthe featurekey.
3. Whenthepartyanswers,presstheConfrncsoftkeyandallpartieswillnowbeinconference.
Splita3WayConferenceCall(disconnectconferenceandplacethetwootherpartiesonhold):
1. Duringaconferencecall,presstheSplitsoftkey.Thetwopartieswillbeputonholdonseparate
lines.
2. UsingDisplayControl
keystonavigatetothedesiredparty,youmaythenpressResumeto
reestablishanindividualcall.
877-SLIC-COM 4
CallListsandContacts
ViewalistofReceivedcalls:
1. PresstheCallerssoftkeytoseealistofReceivedCalls..
ViewalistofPlacedcalls:
1. PresstheMenufeaturekey.
2. SelectFeatures(1)fromthelistofmenuoptions.
3. SelectCallLists
(5)fromthelistofmenuoptions.
4. UsingtheDisplayControl
keys,scrolltoReceivedCalls(1)orPlacedCalls(2
5. PresstheSelectsoftkeytoselecta category.
6. UsingtheDisplayControlkeys,scrollthroughthecalls.
7. YoumaycallthepartybyusingtheDialsoftkeyorselectanotheroption.
8. Thecalllogswillberesetifthephoneisrebooted.
ToAddContact(SpeedDial)Keys:
1. PresstheMenufeaturekey.
2. SelectFeatures(1)fromthelistofmenuoptions.
3. UsingtheDisplayControl
keys,scrolltoContactDirectory(4)
4. PressSelectkeytoselectContactDirectory.Thedisplaywillshow<NewEntry>.
5. PressSelectkey
6. Enterthefirstnameonthekeypadofthetelephone.Forexample,“John”.Use1/A/asoftkeytoentersmall
caseornumbers.
7. UsethedownDisplayControl
keygotoLastName.
8. Enterlastnameonkeypadoftelephone.Forexample,“Smith.”
9. UsethedownDisplayControl
keygotoContact.
10. Enteroutsidephonenumberorinternalextension.
11. UsetheleftDisplayControl
toexit
12. Thedisplaywillread“SaveDirectory?”
13. PresstheYessoftkey
ToEditContact(SpeedDial)Keys:
1. PresstheMenufeaturekey.
2. SelectFeatures(1)fromthelistofmenuoptions.
3. UsingtheDisplayControl
keys,scrolltoContactDirectory(4)
4. PressSelecttoselectContactDirectory.
5. Editthefirstnameonkeypadoftelephone.Forexample,“Mike”.Use1/A/asoftkeytoentersmallcaseor
numbers.
6. UsekeytoeditLastName.Forexample,“Jones”.
7. UsekeytogotoContact.
8. Editoutsidephonenumberorinternalextension.
9. UsetheleftDisplayControl
toexit
10. Thedisplaywillread“SaveDirectory?”
11. PresstheYessoftkey
SpeedDial8:
1. Liftthetelephonehandset.DialtheSpeedDial8featureaccesscode(defaultis*74).Youwillhearthe
“recalldialtone”(threequickbeepsandthenadialtone).Dialthe2–9digitSpeedCodetobecreatedor
modified,followedbythedigitstobeassociatedwiththeCode.Endtheprogrammingwiththe#keyorwait 
fortheinterdigittimertoexpire.Theservicethenannounceswhetherornottheprogrammingwas
successful.Forexample,ifyouwanttoprogramtheSpeedCode3withthefollowingdigits0112511792402,
enter*74[recalldialtone]3,0112511792402#[successorfailureannouncement]
2. Thespeednumberisprogrammed.
877-SLIC-COM 5
CallListsandContacts(continued)
Todialprogrammedspeeddialnumber:
1. Lifthandsetorusespeakerphone.
2. Dialthecode(either2–9or00–99).
3. PressSend.
SpeedDial100:
1. Liftthetelephonehandset.DialtheSpeedDial100featureaccesscode(defaultis*75).Youwillhearthe
“recalldialtone”(threequickbeepsandthenadialtone).Dialthe2digitSpeedCodetobecreatedor
modified,followedbythedigitstobeassociatedwithit.Endtheprogrammingwiththe#keyorwaitforthe
interdigittimertoexpire.Theservicethenannounceswhetherornottheprogrammingwassuccessful.
2. Thespeednumberisprogrammed.Todialprogrammedspeeddialnumber:
3. Lifthandsetorusespeakerphone.
4. Dialthecode(either2–9or00–99).
5. PressSend.
VoiceMail
AccessYourVoiceMessaging
:
1. Pickupyourhandset–OR–pressthe featureandpress*99thenDialfeaturekey.
2. Enteryourpassword,followedby#key.
Note:Notrequiredifautologinisenabled.
VoiceMessagingControls
:
877-SLIC-COM 6
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