RAM ProMaster Owner's manual

`

RAM PROMASTER

2021 OWNER’S MANUAL

2021 RAM PROMASTER

DOWNLOAD THE MOST UP-TO-DATE

OWNER’S MANUAL, RADIO AND

WARRANTY BOOKS

OWNERS.MOPAR.CA

CANADAU.S.

Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing

what steps to take following an accident or scheduling your next appointment, we know you will find the app an important

extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app, go

directly to the App Store

®

or Google Play

®

Store and enter the search keyword “ram toolbox” (U.S. residents only).

Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.

Second Edition

21_VF_OM_EN_USC

MOPAR.COM/OM

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting

in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature

that may take their attention off the road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle

navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving

is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your full attention to vehicle

operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting

while driving. It is always the driver’s responsibility to comply with all local laws.

This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient

reference for common questions.

Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle,

visit mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Ram brand dealer.

This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this

vehicle. This manual may also include a description of features and equipment that are no longer available or were not ordered on this

vehicle. Please disregard any features and equipment that are no longer available or were not ordered on this vehicle. FCA US LLC

reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without

imposing any obligation upon itself to install them on products previously manufactured.

With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in

substitution therefore.

If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling

1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.

This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual,

Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase

replacement kits by visiting www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.

DRIVING AND ALCOHOL

Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far

below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public

transportation.

WARNING

Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired

when you have been drinking. Never drink and then drive.

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway

motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,

and lead, which are known to the State of California to cause cancer and birth defects or other

reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except

as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently

when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

11

1 INTRODUCTION..............................................................................................................................6

2 GETTING TO KNOW YOUR VEHICLE ................................................................................. 10

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ........................................................ 41

4 STARTING AND OPERATING .................................................................................................55

5 MULTIMEDIA .................................................................................................................................82

6 SAFETY ......................................................................................................................................... 138

7 IN CASE OF EMERGENCY .....................................................................................................179

8 SERVICING AND MAINTENANCE .......................................................................................198

9 TECHNICAL SPECIFICATIONS ............................................................................................248

10 CUSTOMER ASSISTANCE ..................................................................................................... 255

11 INDEX .............................................................................................................................................260

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INTRODUCTION

Symbols Key..............................................................7

VAN CONVERSIONS/CAMPERS..............................7

VEHICLE MODIFICATIONS/ALTERATIONS ............7

Symbol Glossary.......................................................8

GETTING TO KNOW YOUR VEHICLE

KEYS ....................................................................... 10

Key Fob .............................................................10

SENTRY KEY ........................................................... 12

IGNITION SWITCH .................................................. 12

VEHICLE SECURITY SYSTEM — IF EQUIPPED .... 13

To Arm The System ..........................................13

To Disarm The System .....................................13

Rearming Of The System .................................13

Security System Manual Override...................13

DOORS ................................................................... 14

Power Door Locks ............................................14

Auto Unlock Doors............................................15

Automatic Door Locks......................................15

STEERING WHEEL.................................................. 15

Telescoping Steering Column..........................15

SEATS ..................................................................... 15

Manual Adjustments........................................16

Heated Seats — If Equipped ............................19

Fold Down Tray — If Equipped .........................19

Adjustable Armrests — If Equipped .................20

Head Restraints ...............................................20

UCONNECT VOICE RECOGNITION.........................21

Introducing Voice Recognition.........................21

Basic Voice Commands ...................................21

Get Started .......................................................22

Additional Information .....................................22

MIRRORS ...............................................................22

Inside Rearview Mirror.....................................22

Outside Mirrors ................................................23

Power Mirrors — If Equipped ...........................24

Power Folding Outside Mirrors —

If Equipped........................................................24

Heated Mirrors — If Equipped..........................25

EXTERIOR LIGHTS ..................................................25

Multifunction Lever .........................................25

Headlights ........................................................25

Daytime Running Lights (DRLs) —

If Equipped .......................................................25

High/Low Beam Switch ...................................26

Flash-To-Pass ..................................................26

Parking Lights ..................................................26

Follow Me Home/Headlight Delay ..................26

Fog Lights — If Equipped .................................26

Turn Signals......................................................26

Lane Change Assist..........................................27

Battery Saver....................................................27

INTERIOR LIGHTS ..................................................27

Courtesy Lights.................................................27

Illuminated Entry ..............................................29

WIPERS AND WASHERS .......................................29

Windshield Wiper Operation............................29

CLIMATE CONTROLS ............................................ 30

Manual Climate Control Descriptions And

Functions ..........................................................30

Additional Rear Climate Control —

If Equipped .......................................................32

Operating Tips ..................................................33

INTERIOR STORAGE AND EQUIPMENT............... 34

Storage .............................................................34

USB/AUX Control — If Equipped......................35

Power Outlets ...................................................36

Auxiliary Switches — If Equipped.....................37

WINDOWS ............................................................. 37

Power Windows ...............................................37

Window Bar Grates — If Equipped ..................38

Wind Buffeting .................................................38

HOOD ...................................................................... 39

Opening.............................................................39

Closing ..............................................................39

CARGO AREA FEATURES...................................... 40

GETTING TO KNOW YOUR

INSTRUMENT PANEL

INSTRUMENT CLUSTER......................................... 41

Instrument Cluster Descriptions .....................42

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INSTRUMENT CLUSTER DISPLAY ........................ 43

Location And Controls......................................43

Change Engine Oil — If Equipped ....................44

Display Setup Menu.........................................44

Values Displayed ..............................................45

Personal Settings (Customer-Programmable

Features)...........................................................45

TRIP COMPUTER.................................................... 46

Trip Button ........................................................46

Trip Functions...................................................46

WARNING LIGHTS AND MESSAGES ................... 46

Red Warning Lights ..........................................47

Yellow Warning Lights ......................................49

Yellow Indicator Lights .....................................52

Green Indicator Lights......................................52

Blue Indicator Lights ........................................52

ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 53

Onboard Diagnostic System

(OBD II) Cybersecurity ......................................53

EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS ............................................................ 53

STARTING AND OPERATING

STARTING THE ENGINE ........................................ 55

Automatic Transmission ..................................55

Normal Starting ................................................55

Cold Weather Operation (Below –22°F Or

−30°C) .............................................................55

If Engine Fails To Start .....................................55

After Starting.....................................................56

ENGINE BLOCK HEATER — IF EQUIPPED ...........56

ENGINE BREAK-IN RECOMMENDATIONS ..........56

PARKING BRAKE ...................................................57

AUTOMATIC TRANSMISSION ...............................58

Key Ignition Park Interlock...............................58

Brake/Transmission Shift Interlock (BTSI)

System .............................................................59

Six-Speed Automatic Transmission.................59

POWER STEERING ................................................64

Power Steering Fluid Check ............................64

CRUISE CONTROL — IF EQUIPPED ......................65

To Activate ........................................................65

To Set A Desired Speed ...................................65

To Vary The Speed Setting...............................65

To Accelerate For Passing ...............................66

To Resume Speed............................................66

To Deactivate....................................................66

PARKSENSE REAR PARK ASSIST —

IF EQUIPPED ...........................................................66

ParkSense Rear Park Assist Sensors .............67

ParkSense Rear Park Assist Alerts .................67

ParkSense Rear Park Assist Failure

Indications ........................................................68

Cleaning The ParkSense System ....................69

ParkSense Rear Park Assist System Usage

Precautions.......................................................69

PARKVIEW REAR BACK UP CAMERA .................70

REFUELING THE VEHICLE......................................71

Loose Fuel Filler Cap Message .......................71

VEHICLE LOADING................................................. 72

Vehicle Certification Label...............................72

Gross Vehicle Weight Rating (GVWR) .............72

Gross Axle Weight Rating (GAWR) ..................72

Tire Size ............................................................72

Rim Size............................................................72

Inflation Pressure.............................................72

Curb Weight......................................................72

Overloading ......................................................73

Loading .............................................................73

TRAILER TOWING .................................................. 73

Common Towing Definitions............................73

Trailer Hitch Classification...............................75

Trailer Towing Weights (Maximum Trailer

Weight Ratings) ................................................75

Trailer And Tongue Weight .............................75

Towing Requirements .....................................76

Towing Tips ......................................................79

RECREATIONAL TOWING (BEHIND

MOTORHOME) ....................................................... 79

Towing This Vehicle Behind Another

Vehicle ..............................................................79

Recreational Towing ........................................80

DRIVING TIPS ......................................................... 80

Driving On Slippery Surfaces ..........................80

Driving Through Water ....................................80

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MULTIMEDIA

UCONNECT SYSTEMS ........................................... 82

CYBERSECURITY ................................................... 82

UCONNECT SETTINGS .......................................... 83

Uconnect 3/3 NAV Settings.............................83

UCONNECT INTRODUCTION.................................. 93

Identifying Your Radio......................................93

Safety And General Information......................95

UCONNECT MODES ............................................... 96

Radio Mode ......................................................96

Media Mode................................................... 103

Phone Mode ................................................. 105

NAVIGATION MODE — IF EQUIPPED..................117

Operating Navigation Mode — If Equipped .. 117

STEERING WHEEL AUDIO CONTROLS .............136

Radio Operation ............................................ 136

Player Operation............................................ 136

RAM TELEMATICS - IF EQUIPPED ......................136

Ram Telematics General Information.......... 137

RADIO OPERATION AND MOBILE PHONES......137

Regulatory And Safety Information .............. 137

SAFETY

SAFETY FEATURES ..............................................138

Anti-Lock Brake System (ABS)...................... 138

Electronic Brake Control (EBC) System ...... 139

AUXILIARY DRIVING SYSTEMS.......................... 143

Blind Spot Monitoring (BSM) —

If Equipped .................................................... 143

Forward Collision Warning (FCW) With

Mitigation — If Equipped ............................... 147

Tire Pressure Monitoring System (TPMS).... 151

OCCUPANT RESTRAINT SYSTEMS ................... 154

Occupant Restraint Systems Features ....... 154

Important Safety Precautions ...................... 154

Seat Belt Systems ........................................ 155

Supplemental Restraint Systems (SRS) ...... 162

Child Restraints............................................. 170

SAFETY TIPS ........................................................ 175

Transporting Passengers.............................. 175

Transporting Pets.......................................... 175

Safety Checks You Should Make Inside

The Vehicle ................................................... 176

Periodic Safety Checks You Should Make

Outside The Vehicle ...................................... 177

Exhaust Gas .................................................. 178

Carbon Monoxide Warnings ......................... 178

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS......................... 179

JACKING AND TIRE CHANGING ........................ 179

Preparations For Jacking .............................. 180

Jack Location................................................. 180

Spare Tire Removal....................................... 181

Jacking Instructions ...................................... 183

Wheel Covers................................................. 186

TIRE SERVICE KIT — IF EQUIPPED.....................186

Tire Service Kit Storage ................................ 186

Tire Service Kit Components And

Operation....................................................... 186

Tire Service Kit Usage Precautions.............. 187

Sealing A Tire With Tire Service Kit.............. 188

JUMP STARTING ..................................................191

Preparations For Jump Start ........................ 192

Jump Starting Procedure.............................. 193

Battery Location ............................................ 194

IF YOUR ENGINE OVERHEATS ...........................194

GEAR SELECTOR OVERRIDE .............................195

FREEING A STUCK VEHICLE ..............................196

TOWING A DISABLED VEHICLE..........................196

Automatic Transmission ............................... 197

ENHANCED ACCIDENT RESPONSE SYSTEM

(EARS) ...................................................................197

EVENT DATA RECORDER (EDR).........................197

SERVICING AND MAINTENANCE

SCHEDULED SERVICING ....................................198

Maintenance Plan......................................... 199

ENGINE COMPARTMENT ...................................202

3.6L Engine .................................................. 202

Checking Oil Level......................................... 203

Adding Washer Fluid..................................... 203

Maintenance-Free Battery ........................... 204

Pressure Washing ......................................... 204

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VEHICLE MAINTENANCE .....................................205

Engine Oil....................................................... 205

Engine Oil Filter ............................................. 206

Engine Air Cleaner Filter ............................... 206

Air Conditioner Maintenance........................ 206

Body Lubrication............................................ 208

Windshield Wiper Blades ............................. 208

Exhaust System ............................................ 208

Cooling System.............................................. 209

Brake System ............................................... 212

Automatic Transmission ............................... 213

Fuses.............................................................. 214

Bulb Replacement ........................................ 221

TIRES ....................................................................225

Tire Safety Information ................................. 225

Tires — General Information ........................ 232

Tire Types....................................................... 237

Spare Tires — If Equipped............................. 238

Wheel And Wheel Trim Care......................... 240

Snow Traction Devices ................................. 241

Tire Rotation Recommendations ................. 242

DEPARTMENT OF TRANSPORTATION

UNIFORM TIRE QUALITY GRADES ....................243

Treadwear...................................................... 243

Traction Grades............................................. 243

Temperature Grades..................................... 243

STORING THE VEHICLE .......................................244

BODYWORK..........................................................244

Protection From Atmospheric Agents .......... 244

Body And Underbody Maintenance.............. 244

Preserving The Bodywork ............................. 245

INTERIORS .......................................................... 245

Seats And Fabric Parts ................................. 245

Plastic And Coated Parts .............................. 246

Leather Surfaces........................................... 246

Glass Surfaces ............................................. 247

Cleaning The Instrument Panel

Cupholders .................................................... 247

TECHNICAL SPECIFICATIONS

VEHICLE IDENTIFICATION NUMBER (VIN)........ 248

BRAKE SYSTEM................................................... 248

WHEEL AND TIRE TORQUE SPECIFICATIONS.. 248

Torque Specifications ................................... 248

FUEL REQUIREMENTS ....................................... 249

3.6L Engine ................................................... 249

Reformulated Gasoline................................. 250

Materials Added To Fuel............................... 250

Gasoline/Oxygenate Blends......................... 250

Do Not Use E-85 In Non-Flex Fuel

Vehicles.......................................................... 250

CNG And LP Fuel System Modifications ...... 251

MMT In Gasoline ........................................... 251

Fuel System Cautions ................................... 251

FLUID CAPACITIES ............................................. 252

ENGINE FLUIDS AND LUBRICANTS................... 252

CHASSIS FLUIDS AND LUBRICANTS ................ 254

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE ............................................255

Prepare For The Appointment ...................... 255

Prepare A List ................................................ 255

Be Reasonable With Requests..................... 255

IF YOU NEED ASSISTANCE ................................255

FCA US LLC Customer Center....................... 255

FCA Canada Inc. Customer Center .............. 256

Mexico............................................................ 256

Puerto Rico And US Virgin Islands ............... 256

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)......................... 256

Service Contract ........................................... 256

WARRANTY INFORMATION................................257

MOPAR® PARTS ................................................257

REPORTING SAFETY DEFECTS ..........................257

In The 50 United States And

Washington, D.C............................................ 257

In Canada ...................................................... 257

PUBLICATION ORDER FORMS ..........................258

General Information............................................258

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INTRODUCTION

Dear Customer,

Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.

This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance

of your vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC

offers to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications

carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help

ensure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,

transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with

experience.

This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated

in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content

introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.

All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement

of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For

further information, contact an authorized dealer.

When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care

about your satisfaction.

21_VF_OM_EN_USC_t.book Page 6

7

SYMBOLS KEY

If you do not read this entire Owner’s Manual, you may miss important

information. Observe all Cautions and Warnings.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or

special equipment installed by van conversion/camper manufacturers/

body builders. US residents refer to the Warranty Information, Section

2.1.C. Canadian residents refer to the “What Is Not Covered” section of

the Warranty Information. Such equipment includes video monitors, DVD/

Blu-Ray™, heaters, stoves, refrigerators, etc. For warranty coverage and

service on these items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the

conversion/camper manufacturer should also be supplied with your

vehicle. For any additional instructions, please contact your conversion/

camper manufacturer.

To obtain dimensional and technical specifications for your vehicle, refer

to the Body Builder’s Guide at https://www.ramtrucks.com/

ram-commercial/body-builders-guide.html.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

These statements are against operating

procedures that could result in a collision,

bodily injury and/or death.

CAUTION!

These statements are against procedures that

could result in damage to your vehicle.

NOTE:

A suggestion which will improve installation,

operation, and reliability. If not followed, may

result in damage.

TIP:

General ideas/solutions/suggestions on easier

use of the product or functionality.

PAGE REFERENCE

ARROW

Follow this reference for additional information

on a particular feature.

FOOTNOTE

Supplementary and relevant information

pertaining to the topic.

WARNING!

Any modifications or alterations to this vehicle could seriously affect its

roadworthiness and safety and may lead to a collision resulting in

serious injury or death.

1

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SYMBOL GLOSSARY

Some car components have colored labels with symbols indicating

precautions to be observed when using this component. It is important to

follow all warnings when operating your vehicle. See below for the

definition of each symbol Ú page 46.

Red Warning Lights

Seat Belt Reminder Warning Light

Ú page 47

Air Bag Warning Light

Ú page 47

Battery Charge Warning Light

Ú page 47

Door Open Warning Light

Ú page 47

Electronic Throttle Control (ETC) Warning Light

Ú page 47

Transmission Fault Warning Light

Ú page 47

Engine Temperature Warning Light

Ú page 48

Brake Warning Light

Ú page 48

Oil Pressure Warning Light

Ú page 49

Vehicle Security Warning Light — If Equipped

Ú page 49

Yellow Warning Lights

Immobilizer Fail / VPS Electrical Alarm Indicator Light

Ú page 49

Tire Pressure Monitoring System (TPMS) Warning Light

Ú page 49

Electronic Stability Control (ESC) Warning Light

Ú page 50

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Electronic Stability Control (ESC) OFF Warning Light

Ú page 51

Engine Check/Malfunction Indicator Warning Light (MIL)

Ú page 51

Anti-Lock Brake System (ABS) Warning Light

Ú page 51

Generic Warning Light

Ú page 51

Yellow Indicator Lights

Forward Collision Warning (FCW) OFF Indicator Light — If

Equipped

Ú page 52

Service Forward Collision Warning (FCW) Light — If

Equipped

Ú page 52

TOW/HAUL Indicator Light

Ú page 52

Yellow Warning Lights

Green Indicator Lights

Turn Signal Indicator Lights

Ú page 52

Front Fog Indicator Light — If Equipped

Ú page 52

Park/Headlight On Indicator Light

Ú page 52

Cruise Control Indicator Light — If Equipped

Ú page 52

Blue Indicator Lights

High Beam Indicator Light

Ú page 52

1

21_VF_OM_EN_USC_t.book Page 9

10

GETTING TO KNOW YOUR VEHICLE

KEYS

KEY FOB

Your vehicle uses a key start ignition system

which supports Remote Keyless Entry (RKE).

The key fob allows you to lock or unlock the

doors from distances up to approximately 66 ft

(20 m). The key fob does not need to be pointed

at the vehicle to activate the system. The key

fob also contains an integrated mechanical key,

which can be used by pushing the mechanical

key release button.

The vehicle is supplied with a code card

containing key code numbers to order duplicate

keys, and the authorized dealer that sold you

your new vehicle has the key code numbers for

your vehicle locks. These numbers can be used

to order duplicate keys.

NOTE:

The key fob may not be able to be detected by

the vehicle if it is located next to a mobile

phone, laptop or other electronic device; these

devices may block the key fob’s wireless signal

Ú page 258.

Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors

To lock all of the doors, push and release the

lock button once. Push and release the unlock

button on key fob once to unlock only the front

doors. Push and release the cargo unlock

button on key fob once to unlock the cargo area

(rear lateral sliding doors and rear door). The

doors can also be locked and unlocked

manually by using the mechanical key.

When the doors are unlocked, the turn signals

will flash. When the doors are locked, the turn

signals will flash and the horn will chirp (if

activated through the Uconnect Settings

Ú page 83). If a door is open when the lock

button is pushed, the turn signal lights will flash

at an increased rate to indicate that a door is

still open.

1 — Mechanical Key Release Button

2 — Driver/Passenger Unlock Button

3 — Lock Button

4 — Cargo Lock/Unlock Button

21_VF_OM_EN_USC_t.book Page 10

GETTING TO KNOW YOUR VEHICLE 11

(Continued)

Replacing The Battery In The Key Fob

The recommended replacement battery is

CR2032.

NOTE:

 Customers are recommended to use a

battery obtained from Mopar®. Aftermarket

coin battery dimensions may not meet the

original OEM coin battery dimensions.

 Perchlorate Material – special handling may

apply. See www.dtsc.ca.gov/hazard-

ouswaste/perchlorate.

1. Push the mechanical key release button

and release the mechanical key to access

the battery case screw located on the side

of the key fob.

2. Rotate the screw located on the side of the

key fob using a small screwdriver.

Key Fob Screw Location

3. Take out the battery case. Remove and

replace the battery observing its polarity.

4. Refit the battery case inside the key fob and

turn the screw to lock it into place.

Programming And Requesting Additional

Key Fobs

Programming the key fob may be performed by

an authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it

cannot be repurposed and reprogrammed to

another vehicle.

Duplication of keys may be performed at an

authorized dealer. The VIN is required for

authorized dealer replacement of keys.

WARNING!

 The integrated key fob contains a coin cell

battery. Do not ingest the battery; there is a

chemical burn hazard. If the coin cell

battery is swallowed, it can cause severe

internal burns in just two hours and can

lead to death.

 If you think a battery may have been swal-

lowed or placed inside any part of the body,

seek immediate medical attention.

 Keep new and used batteries away from

children. If the battery compartment does

not close securely, stop using the product

and keep it away from children.

WARNING!

 Always remove the key fobs from the

vehicle and lock all doors when leaving the

vehicle unattended.

 Always remember to place the ignition in

the OFF position.

WARNING! (Continued)

2

21_VF_OM_EN_USC_t.book Page 11

12 GETTING TO KNOW YOUR VEHICLE

(Continued)

NOTE:

Only keys that have been programmed to the

vehicle electronics can be used to start the

vehicle. Once a Sentry Key has been

programmed to a vehicle, it cannot be

programmed to any other vehicle. When having

the Sentry Key Immobilizer system serviced,

bring all vehicle keys with you to an authorized

dealer.

SENTRY KEY

The Sentry Key Immobilizer System prevents

unauthorized vehicle operation by disabling the

engine. The system does not need to be armed

or activated. Operation is automatic, regardless

of whether the vehicle is locked or unlocked.

The system uses ignition keys which have an

embedded electronic chip (transponder) to

prevent unauthorized vehicle operation.

Therefore, only keys that are programmed to

the vehicle can be used to start and operate the

vehicle.

If the Vehicle Security Light is on after the key is

turned to the MAR (ACC/ON/RUN) position, it

indicates that there is a problem with the

electronics.

All of the keys provided with your new vehicle

have been programmed to the vehicle

electronics.

NOTE:

A key which has not been programmed is also

considered an invalid key, even if it is cut to fit

the ignition switch lock cylinder for that vehicle

Ú page 258.

IGNITION SWITCH

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK)

position.

3. Remove the key from the mechanical

ignition switch.

Mechanical Ignition Switch Positions

CAUTION!

The Sentry Key Immobilizer system is not

compatible with some aftermarket Remote

Starting systems. Use of these systems may

result in vehicle starting problems and loss of

security protection.

1 — AVV (START)

2 — MAR (ACC/ON/RUN)

3 — STOP (OFF/LOCK)

WARNING!

 Before exiting a vehicle, always shift the

automatic transmission into PARK, apply

the parking brake, turn the vehicle OFF,

remove the key fobs from vehicle, and lock

your vehicle.

 Never leave children alone in a vehicle, or

with access to an unlocked vehicle.

21_VF_OM_EN_USC_t.book Page 12

GETTING TO KNOW YOUR VEHICLE 13

NOTE:

Opening the driver's door when the key is in the

ignition and the ignition switch position is STOP

(OFF/LOCK) sounds a signal to remove the key.

VEHICLE SECURITY SYSTEM — IF EQUIPPED

The Vehicle Security system monitors the

vehicle doors and ignition for unauthorized

operation. When the Vehicle Security system is

activated, interior switches for door locks are

disabled. The system provides both audible and

visible signals. For the first three minutes, the

horn will sound, and the turn signal lights will

flash. For an additional 15 minutes, only the

turn signal lights will flash.

TO ARM THE SYSTEM

To arm the system, the Vehicle Security system

will set when you use the key fob to lock the

doors. If a door or the hood is not properly shut,

the system will not be armed.

TO DISARM THE SYSTEM

Use the key fob to unlock the door and disarm

the system.

The Vehicle Security system will also disarm if a

programmed Sentry Key is inserted into the

ignition switch. To exit the alarming mode, push

the key fob unlock button, or insert a

programmed Sentry Key into the ignition switch.

The Vehicle Security system is designed to

protect your vehicle. However, you can create

conditions where the system will give you a false

alarm. If one of the previously described arming

sequences has occurred, the Vehicle Security

system will arm regardless of whether you are in

the vehicle or not. If you remain in the vehicle

and open a door, the alarm will sound. If this

occurs, disarm the Vehicle Security system.

REARMING OF THE SYSTEM

If the system has not been disabled, the Vehicle

Security system will rearm itself after the

15 additional minutes of turn lamps flashing. If

the condition which initiated the alarm is still

present, the system will ignore that condition

and monitor the remaining doors and ignition.

SECURITY SYSTEM MANUAL OVERRIDE

The Vehicle Security system will not arm/disarm

if you lock/unlock the doors using the manual

door lock.

 Allowing children to be in a vehicle unat-

tended is dangerous for a number of

reasons. A child or others could be seriously

or fatally injured. Children should be

warned not to touch the parking brake,

brake pedal or the gear selector.

 Do not leave the key fob in or near the

vehicle, or in a location accessible to chil-

dren. A child could operate power windows,

other controls, or move the vehicle.

 Do not leave children or animals inside

parked vehicles in hot weather. Interior heat

build-up may cause serious injury or death.

CAUTION!

An unlocked vehicle is an invitation. Always

remove the key from the ignition and lock all

the doors when leaving the vehicle

unattended.

WARNING! (Continued)

2

21_VF_OM_EN_USC_t.book Page 13

14 GETTING TO KNOW YOUR VEHICLE

(Continued)

DOORS

POWER DOOR LOCKS

The central lock/unlock button has an LED that

indicates whether the doors are locked or

unlocked.

 LED ON: Doors locked. Push the right side of

the central lock/unlock button once again to

centrally unlock all doors. The LED will switch

off.

 LED OFF: Doors unlocked. Push the left side

of the central lock/unlock button again to

centrally lock all doors. The doors will be

locked only if all the doors are properly

closed.

Once the doors have been locked with the key

fob, it will no longer be possible to unlock them

by pushing the central lock/unlock button.

To unlock the front doors, pull the inside door

handle to the detent.

The load compartment power door lock switch

is located on the driver door trim panel. Use this

switch to lock or unlock the load compartment

doors.

Load Compartment Power Door Lock Switch

WARNING!

 Do not leave children or animals inside

parked vehicles in hot weather. Interior

heat build-up may cause serious injury or

death.

 For personal security and safety in the

event of a collision, lock the vehicle doors

as you drive as well as when you park and

leave the vehicle.

 Before exiting a vehicle, always shift the

transmission into PARK, apply the parking

brake, turn the vehicle OFF, remove the key

fobs from vehicle, and lock all doors. and

lock your vehicle.

 Never leave children alone in a vehicle, or

with access to an unlocked vehicle.

Allowing children to be in a vehicle unat-

tended is dangerous for a number of

reasons. A child or others could be seriously

or fatally injured. Children should be

warned not to touch the parking brake,

brake pedal or the gear selector.

 Do not leave the key fob in or near the

vehicle, or in a location accessible to chil-

dren. A child could operate power windows,

other controls, or move the vehicle.

CAUTION!

An unlocked vehicle is an invitation. Always

remove the key from the ignition and lock all

of the doors when leaving the vehicle

unattended.

WARNING! (Continued)

21_VF_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE 15

AUTO UNLOCK DOORS

This feature unlocks all front doors when one

front door is opened.

NOTE:

If the rear or side door is open, only the rear or

side door is unlocked.

AUTOMATIC DOOR LOCKS

When enabled, the door locks will lock

automatically when the vehicle's speed exceeds

12 mph (20 km/h). The auto door lock feature

can be enabled or disabled through the

Uconnect system Ú page 83.

STEERING WHEEL

TELESCOPING STEERING COLUMN

This feature allows you to lengthen or shorten

the steering column. The telescoping control

handle is located below the steering wheel at

the end of the steering column.

Telescoping Control Handle

To unlock the steering column, pull the control

handle up. To lengthen or shorten the steering

column, pull the steering wheel outward or push

it inward as desired. To lock the steering column

in position, push the control handle down until

fully engaged.

SEATS

Seats are a part of the Occupant Restraint

system of the vehicle.

WARNING!

Do not adjust the steering column while

driving. Adjusting the steering column while

driving or driving with the steering column

unlocked, could cause the driver to lose

control of the vehicle. Failure to follow this

warning may result in serious injury or death.

WARNING!

 It is dangerous to ride in a cargo area,

inside or outside of a vehicle. In a collision,

people riding in these areas are more likely

to be seriously injured or killed.

 Do not allow people to ride in any area of

your vehicle that is not equipped with seats

and seat belts. In a collision, people riding

in these areas are more likely to be seri-

ously injured or killed.

 Be sure everyone in your vehicle is in a seat

and using a seat belt properly.

2

21_VF_OM_EN_USC_t.book Page 15

16 GETTING TO KNOW YOUR VEHICLE

MANUAL ADJUSTMENTS

The driver and passenger seats can be adjusted

forward/rearward and reclined. Front and rear

height and lumbar can also be adjusted (if

equipped).

Forward And Rearward Adjustment

The adjustment bar is at the front of the seat,

near the floor. Pull the bar upward to move the

seat forward or rearward. Release the bar once

the seat is in the desired position. Then, using

body pressure, move forward and rearward on

the seat to be sure that the seat adjusters have

latched.

Driver’s Seat

Height Adjustment

Without Swivel Seat

The height adjustment levers are located on the

center outboard side of the seat. Lift up on the

front lever to adjust the front of the seat, or lift up

on the rear lever to adjust the rear of the seat.

 To raise the front or rear of the seat, lift the

appropriate lever while none or minimal

weight is applied to the seat.

 To lower the front or rear of the seat, lift the

appropriate lever while seated or applying

weight to the seat.

Height Adjustment Levers

WARNING!

 Adjusting a seat while driving may be

dangerous. Moving a seat while driving

could result in loss of control which could

cause a collision and serious injury or

death.

 Seats should be adjusted before fastening

the seat belts and while the vehicle is

parked. Serious injury or death could result

from a poorly adjusted seat belt.

1 — Forward/Rearward Adjustment Bar

2 — Lumbar Knob

1 — Front Height Adjustment Lever

2 — Rear Height Adjustment Lever

21_VF_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE 17

With Swivel Seat

The height adjustment knobs are located on the

center outboard side of the seat. Rotate the

front knob to adjust the front of the seat up or

down. Rotate the rear knob to adjust the rear of

the seat up or down.

Height Adjustment Knobs

Recliner Adjustment

Without Swivel Seat

The recliner knob is on the rear outboard side of

the seat. To recline the seatback, lean back,

rotate the knob rearward to position the

seatback as desired. To return the seatback to

its normal upright position, lean forward, rotate

the knob forward until the seatback is in the

upright position.

Recliner Knob

With Swivel Seat

The recliner lever is located at the lower front

outboard side of the seat. To recline the

seatback, lean forward slightly, pull the lever

outward, lean back to the desired position and

release the lever. To return the seatback to its

normal upright position, lean forward and pull

the lever outward. Release the lever once the

seatback is in the upright position.

Recliner Lever

1 — Front Height Adjustment Knob

2 — Rear Height Adjustment Knob

WARNING!

 Adjusting a seat while the vehicle is moving

is dangerous. The sudden movement of the

seat could cause you to lose control. The

seat belt might not be adjusted properly

and you could be injured. Adjust the seat

only while the vehicle is parked.

 Do not ride with the seatback reclined so

that the shoulder belt is no longer resting

against your chest. In a collision, you could

slide under the seat belt and be seriously or

even fatally injured. Use the recliner only

when the vehicle is parked.

2

21_VF_OM_EN_USC_t.book Page 17

18 GETTING TO KNOW YOUR VEHICLE

Lumbar Support — If Equipped

This feature allows you to increase or decrease

the amount of lumbar support. The lumbar

control knob is located on the rear upper

outboard side of the driver's seatback. Rotate

the control forward to increase and rearward to

decrease the desired amount of lumbar

support.

Suspension Seat — If Equipped

The seat is equipped with a mechanical spring

system and hydraulic shock absorber to ensure

maximum comfort and safety. The system of

springs also effectively absorbs impact from

uneven road surfaces.

Damper Weight Adjustment

Use the weight adjustment knob, located on the

inboard side of the seat, to set the required

setting based on body weight, with settings

between 88 lb (40 kg) and 286 lb (130 kg).

Weight Adjustment Knob

Swivel Seat — If Equipped

The swivel seat lever is located at the lower

front inboard side of the seat. The seat may be

turned through 180° toward the seat on the

opposite side and approximately 35° toward

the door. The seat may be locked in the driving

position or at the 180° position. To swivel the

seat, pull the swivel seat inboard lever outward,

turn the seat to the desired position and release

the lever.

Swivel Seat Lever

If the vehicle is equipped with interlocking

swivel seats, the seats must be locked in the

facing forward position while driving. If the seats

are not in the correct position, a warning will

appear in the instrument cluster display.

If the driver or the passenger seats are not

locked in the facing forward position before the

first vehicle movement, shifting out of park is

not allowed until the seats are both locked in

the facing forward position. When the seats are

not in the right position and the first vehicle

movement after ignition START is attempted, a

chime and a message will appear in the

instrument cluster display. Rotate and lock the

swivel seats in the correct position before trying

again.

21_VF_OM_EN_USC_t.book Page 18

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RAM ProMaster, 2021 ProMaster Owner's manual

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