Numark Mixdeck Express User guide

Troubleshooting Class Compliant USB Computer Peripherals

Most USB audio and MIDI computer peripherals are Class Compliant USB devices. This

means that to communicate with the computer, they use drivers that are built right into

the host computer’s operating system. These drivers are written by Microsoft (or Apple

for Macintoshes), and come pre-installed on all computers.

The advantage of Class Compliant USB devices is that they work on all modern

computers, and all modern operating systems, and will work with the next generation of

Microsoft or Apple operating systems the very same day they are released. There are no

special drivers to install, update, or configure.

With these products, we commonly receive inquiries with the following symptoms

reported:

 Doesn’t connect to computer.

 No Firmware installed … controller dead.

 Doesn’t light up.

 DOA

Based on our experience, 95% of similar inquiries can be quickly resolved and the user

gotten up and running. For the most part, similar symptom descriptions indicate

incomplete software setup, rather than a true malfunction or defect.

This means that in the vast majority of cases, a preference, setting, or option in the host

software (i.e. Ableton, Cubase, GarageBand, Pro Tools) is misconfigured. These

software programs don't configure themselves, and the user will not get any audible or

visual response from the computer or peripheral until the software is properly configured.

This guide will help determine whether difficullty is due to software settings, a hardware

defect, or other factors that can cause similar symptoms.

What does 'class compliant' mean?

A class compliant device is one that doesn't require extra drivers to connect your Windows

or Macintosh computer, or to your iPad. Class compliant devices use drivers which are

built into the host (i.e. the computer or the iPad) operating system.

To find out if your USB audio or MIDI device is class compliant, check the manufacturer's

web page. If it connects automatically to any computer without requiring you to install

drivers from a website or a disk, it is probably class compliant.

Class Compliant USB Audio and MIDI Devices

Most USB audio and MIDI computer peripherals are Class Compliant USB devices. This

means that to communicate with the computer, they use drivers that are built into the host

computer’s operating system. These drivers are written by Microsoft (or Apple for

Macintoshes), and come pre-installed on all computers.

The advantage of Class Compliant USB devices is that they work on all modern

computers, and all modern operating systems, and will work with the next generation of

Microsoft or Apple operating systems the very same day they are released. There are no

special drivers to install, update, or configure.

With these products, we commonly receive inquiries with the following symptoms

reported:

 Doesn’t connect to computer.

 No Firmware installed … controller dead.

 Doesn’t light up.

 DOA

Based on our experience, over 95% of similar inquiries can be resolved and the user

gotten up and running. For the most part, similar symptom descriptions indicate

incomplete software setup, rather than a true malfunction or defect.

This means that in the vast majority of cases, a preference, setting, or option in the host

software (i.e. Ableton, Cubase, GarageBand, Pro Tools) is misconfigured. These

software programs don't configure themselves, and the user will not get any audible or

visual response from the computer or peripheral until the software is properly configured.

The guide below will help determine whether difficulty is due to software settings, a

hardware defect, or other factors that can cause similar symptoms.

Quick test - Windows

When you're frustrated with not being able to get up and running, or if you thinking you

might have a defective product, this 10-second is-it-broken test can restore the

confidence necessary to continue working with the product and to complete any needed

software setup or authorization process.

To verify that the device is working, and is being seen by the computer…

1. On Windows 8, 7, Vista, or XP, open the Device Manager.

2. Disconnect the controller from the computer, count to 5, then reconnect the

controller

Does the list of devices at all change, refresh, or flash? If yes…Good, the product

is recognized by the computer.

If the product does pass the test above, it is not defective, and the difficulty is caused by

misconfigured software settings or options. Carefully follow the setup instructions for the

software you are using, or contact Technical Support for assistance.

If the product does NOT pass the test above, it could be defective, or it could be that other

factors are causing the symptoms. Refer to the section below to rule out a defect or

potential other factors. This will help determine whether your symptoms are caused by

something on your computer, or by a defective product.

Quick Test - Macintosh

When you're frustrated with not being able to get up and running, or if you thinking you

might have a defective product, this 10-second is-it-broken test can restore the

confidence necessary to continue working with the product and to complete any needed

software setup or authorization process.

To verify that the device is working, and is being seen by the computer…

1. Disconnect the USB interface or controller from the computer, count to 5, then

reconnect the device.

2. In the upper-left of the screen, click the Apple Menu, and select About This Mac.

3. In the window that opens, click More Info.

4. On the next screen, click System Report.

5. A System Report window will be displayed. On the left-hand side of the window,

under Hardware, select USB.

6. Your connected USB devices will be displayed on the right (minus the device

you're testing since it is disconnected at this point in the test).

Now, connect the USB interface or controller device you are testing.

7. Once your USB device is connected, select File > Refresh Information to update

the list of connected devices.

8. You should see a new device listed once you have refreshed the list. Disconnect

the device and repeat steps 6 and 7 above if you need to confirm.

If the product does pass the test above, it is not defective, and the difficulty is caused by

misconfigured software settings or options. Carefully follow the setup instructions for the

software you are using, or contact Technical Support for assistance.

If the product does NOT pass the test above, it could be defective, or it could be that other

factors are causing the symptoms. Refer to the section below to rule out a defect or

potential other factors. This will help determine whether your symptoms are caused by

something on your computer, or by a defective product.

Other factors

Note that these factors affect all USB MIDI and Audio Devices the same regardless of the

manufacturer, and can be resolved through Technical Support:

 Poor USB communication – bad port, or the use of USB Hub or USB extension

cables. This is actually quite a common issue. Perform the quick test above using

a USB different port, or on a different computer.

 Bad USB cable - try a different USB cable.

 Logitech Camera Driver Conflict – if you’ve ever connected one of these web-

cams to your Windows PC you’ll have trouble using USB audio or MIDI devices.

This does not affect Mac users. See below.

 Missing or corrupted Windows or Mac OSX files – these class-compliant

product use drivers built in to the Windows and Mac OS. If these files are missing

or corrupted, the product won’t function as expected. We can help diagnose and

repair this symptom. Of the potential causes for difficulty descriped in this article,

this is the least likely. All other potential causes should be ruled out first. See

below.

 Ruling out software setup errors versus hardware failure can be difficult. See the

Computer Peripheral Testing guide linked below. This archive includes resources

and instructions that can be used to test any class-compliant USB Audio or MIDI

computer peripheral in about 2 minutes. The guide linked below was developed to

shorten evaluation time for repair depots, service centers, and is not intended as

a self-support tool for general public. If you need asssitance with your software

settings, contact Technical Support.

Technical Support

The suggestions above should help quickly determine whether a product is functional,

and to overcome common setup obstacles such as poor USB communication. If you

require further assistance with product setup, contact Technical Support. We've included

contact links for several manufacturers below:

 Akai Professional

 Alesis

 Alto Professional

 ION Audio

 M-Audio

 Numark

Prescription Resources

The three resources below are described above. These should be considered prescription

medicine... only to be used to remedy a specific symptom. These are not general

maintenance tools. It is not recommended that you use these resources unless you are

confident you are affected by the specific scenarios that cover them above. Use these

files at your own risk. If you are uncertain whether or how you should use the resources

below, contact Technical Support.

 Logitech Camera Fix (zip)

 Computer Peripheral Testing (zip)

 Win 7, Vista, and XP - USB Audio Codec Drivers (zip)

Numark Mixdeck Express User guide

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