Symantec INVENTORY FOR NETWORK DEVICES 7.0 SP2 User manual

Brand: Symantec

Model: INVENTORY FOR NETWORK DEVICES 7.0 SP2

Type: User manual

This manual is also suitable for

Symantec Inventory for Network Devices 7.0 SP2 provides comprehensive, agentless inventory of network devices. It discovers and collects SNMP data from devices, including routers, switches, firewalls, and printers, without requiring any software agents to be installed. Collected data can be viewed in predefined reports or exported for further analysis. The inventory helps network administrators to gain visibility into their network assets, track changes over time, and ensure compliance with security and other standards.

Altiris™ Inventory for

Network Devices from

Symantec User’s Guide

Version 7.0

Altiris™ Inventory for Network Devices from Symantec

User’s Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0

Legal Notice

Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the

product are trademarks or registered trademarks of Symantec Corporation or its affiliates

in the U.S. and other countries. Other names may be trademarks of their respective owners.

This Symantec product may contain third party software for which Symantec is required

to provide attribution to the third party (“Third Party Programs”). Some of the Third Party

Programs are available under open source or free software licenses. The License Agreement

accompanying the Software does not alter any rights or obligations you may have under

those open source or free software licenses. Please see the Third Party Legal Notice Appendix

to this Documentation or TPIP ReadMe File accompanying this Symantec product for more

information on the Third Party Programs.

The product described in this document is distributed under licenses restricting its use,

copying, distribution, and decompilation/reverse engineering. No part of this document

may be reproduced in any form by any means without prior written authorization of

Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,

REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO

BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,

PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software

as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software Documentation", as

applicable, and any successor regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and Documentation by the U.S.

Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■ A range of support options that give you the flexibility to select the right

amount of service for any size organization

■ Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■ Upgrade assurance that delivers automatic software upgrade protection

■ Global support that is available 24 hours a day, 7 days a week

■ Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■ Product release level

■ Hardware information

■ Available memory, disk space, and NIC information

■ Operating system

■ Version and patch level

■ Network topology

■ Router, gateway, and IP address information

■ Problem description:

■ Error messages and log files

■ Troubleshooting that was performed before contacting Symantec

■ Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■ Questions regarding product licensing or serialization

■ Product registration updates, such as address or name changes

■ General product information (features, language availability, local dealers)

■ Latest information about product updates and upgrades

■ Information about upgrade assurance and maintenance contracts

■ Information about the Symantec Buying Programs

■ Advice about Symantec's technical support options

■ Nontechnical presales questions

■ Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Inventory for Network Devices ..................... 9

About Inventory for Network Devices ................................................ 9

Components of Inventory for Network Devices .................................. 10

Where to get more information ....................................................... 11

Chapter 2 Using the Agentless Inventory Home page .................... 13

Agentless Inventory Home page ...................................................... 13

Chapter 3 Gathering agentless inventory ......................................... 15

About gathering agentless inventory ............................................... 15

Gathering agentless inventory ........................................................ 16

Creating agentless inventory tasks using the wizard ........................... 17

Manually creating and modifying agentless inventory tasks ................. 19

Scheduling agentless inventory tasks .............................................. 21

Chapter 4 Viewing agentless inventory status and results ........... 23

About agentless inventory status and results .................................... 23

Viewing agentless inventory reports ................................................ 23

Chapter 5 Mapping network device data .......................................... 25

About SNMP data mapping ............................................................ 25

Using SNMP data mapping tables .................................................... 26

Exporting and importing SNMP data mapping tables .......................... 28

Index .................................................................................................................... 29

Contents

Contents8

Introducing Inventory for

Network Devices

This chapter includes the following topics:

■ About Inventory for Network Devices

■ Components of Inventory for Network Devices

■ Where to get more information

About Inventory for Network Devices

Inventory for Network Devices gathers inventory data from discovered devices

in your network. This inventory is gathered from the devices that are not managed

through the Altiris Agent. Because a management agent is not required, this

inventory is considered an agentless inventory.

Agentless inventory gathers inventory on the devices that are already discovered

and exist as resources in the Symantec Management Platform's Configuration

Management Database (CMDB). Generally, you use agentless inventory to gather

inventory on the devices that are discovered using the Network Discovery

component of the Symantec Management Platform.

This inventory is performed by running agentless inventory tasks on discovered

devices and reporting the data to the Notification Server. The discovery data is

stored in the CMDB. You configure the automated tasks that are scheduled to run

at regular intervals to keep your inventory data current.

You can gather inventory on the following types of devices:

■ Cluster

■ Computer

Chapter

■ Computer: Virtual machine

■ Infrastructure device

■ IP Phone

■ KVM device

■ Network attached storage

■ Network backup device

■ Network printer

■ Out-of-band management device

■ Out-of-band management device: Chassis management controller

Currently, agentless inventory gathers inventory only on SNMP-enabled devices.

You can determine the type of inventory that is gathered through SNMP data

mapping tables. Agentless inventory collects data from the SNMP-enabled network

devices that are based on SNMP data mapping tables. The tables identify the data

fields you want to collect and then applies the settings to selected device types.

See “Gathering agentless inventory” on page 16.

See “About SNMP data mapping” on page 25.

Components of Inventory for Network Devices

Inventory for Network Devices runs on the Symantec Management Platform and

uses the components of the platform.

See “About Inventory for Network Devices” on page 9.

Inventory for Network Devices also includes the following components:

Table 1-1

Components of Inventory for Network Devices

DescriptionComponent

You create and schedule tasks to collect

inventory on discovered devices.

See “Gathering agentless inventory”

on page 16.

Inventory for Network Devices tasks (also

known as agentless inventory tasks)

You can use the wizard to easily create

agentless inventory tasks.

See “Creating agentless inventory tasks

using the wizard” on page 17.

Agentless inventory wizard

Introducing Inventory for Network Devices

Components of Inventory for Network Devices

Table 1-1

Components of Inventory for Network Devices (continued)

DescriptionComponent

This portal page provides links to

commonly-used tasks as well as a summary

of inventory data.

See “Agentless Inventory Home page”

on page 13.

Agentless Inventory Home page

After inventory data is gathered, you can

view that data using predefined or custom

reports.

See “Viewing agentless inventory reports”

on page 23.

Agentless inventory reports

These tables define the type of inventory

data that is gathered.

See “About SNMP data mapping” on page 25.

SNMP data mapping tables

Where to get more information

Use the following documentation resources to learn and use this product.

Table 1-2

Documentation resources

LocationDescriptionDocument

http://kb.altiris.com/

You can search for the product name under

Release Notes.

Information about new features and

important issues.

This information is available as an article in

the Altiris Knowledge Base.

Release Notes

■ The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

■ The Product Support page, which is

available at the following URL:

http://www.symantec.com/business

/support/all_products.jsp

When you open your product’s support

page, look for the Documentation link on

the right side of the page.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

This information is available in PDF format.

User’s Guide

11Introducing Inventory for Network Devices

Where to get more information

Table 1-2

Documentation resources (continued)

LocationDescriptionDocument

The Documentation Library, which is

available in the Symantec Management

Console on the Help menu.

Context-sensitive help is available for most

screens in the Symantec Management

Console.

You can open context-sensitive help in the

following ways:

■ The F1 key

■ The Context command, which is available

in the Symantec Management Console

on the Help menu.

Information about how to use this product,

including detailed technical information and

instructions for performing common tasks.

Help is available at the solution level and at

the suite level.

This information is available in HTML help

format.

Help

In addition to the product documentation, you can use the following resources to

learn about Altiris products.

Table 1-3

Altiris information resources

LocationDescriptionResource

http://kb.altiris.com/Articles, incidents, and issues about Altiris

products.

Altiris Knowledge Base

http://www.altiris.com/juiceAn online magazine that contains best

practices, tips, tricks, and articles for

users of Altiris products.

Altiris Juice

http://forums.altiris.com/Forums for users of Altiris products.Online forums

Introducing Inventory for Network Devices

Where to get more information

Using the Agentless

Inventory Home page

This chapter includes the following topics:

■ Agentless Inventory Home page

Agentless Inventory Home page

This page is a portal page that provides a single launching point for most of the

activities that are associated with agentless inventory. It contains “Web parts”

that display past, present, and future agentless inventory activities. It also serves

as a control panel for initiating and controlling agentless inventory tasks. It

provides access to other management pages for agentless inventory. As with all

Symantec Management Console portal pages, you can customize it to meet your

specific needs.

See “About Inventory for Network Devices” on page 9.

Chapter

Table 2-1

Web parts on the Agentless Inventory Home page

DescriptionWeb part

The quick start provides links to commonly

performed tasks.

To create an agentless inventory task, you can

launch the agentless inventory wizard from here.

See “Creating agentless inventory tasks using the

wizard” on page 17.

You can also view and configure the SNMP data

mapping tables.

See “About SNMP data mapping” on page 25.

Agentless Inventory Quick Start

This summary graph reports the total number of

devices that are inventoried. The graph is a bar

graph that groups the devices by the type of

devices they are.

Devices Inventoried by Type

This Web part has the following two tabs:

■ Available Tasks

From this tab, you can view your agentless

inventory tasks. You can edit, delete, schedule,

or run an existing task or create a new one.

You can also view properties and the schedule

of the task

■ Task Run

From this tab, you can view the tasks that are

running or have been previously run. You can

also stop a task that is in progress.

You can click the refresh icon to update the list.

Agentless Inventory Tasks

You can edit the layout of the Network Discovery

home page.

For more information, view topics about portal

pages in the Symantec Management Console Help.

Edit

Using the Agentless Inventory Home page

Agentless Inventory Home page

Gathering agentless

inventory

This chapter includes the following topics:

■ About gathering agentless inventory

■ Gathering agentless inventory

■ Creating agentless inventory tasks using the wizard

■ Manually creating and modifying agentless inventory tasks

■ Scheduling agentless inventory tasks

About gathering agentless inventory

You can gather basic inventory data of discovered SNMP network devices such

as computers, network printers, network attached storage devices, and network

backup devices. The inventory is performed by running agentless tasks on

discovered devices and reporting the data to the Notification Server. The discovery

data is stored in the CMDB. You configure the automated tasks that are scheduled

to run at regular intervals to keep your inventory data current.

See “About Inventory for Network Devices” on page 9.

See “Gathering agentless inventory” on page 16.

When you configure agentless inventory tasks, you specify the following:

■ Which devices to inventory

■ The network protocols to use to communicate with devices (connection profile)

■ When to run the task

Chapter

You can configure multiple tasks to meet your needs.

For example, you can create tasks that are based on the following:

■ The devices you want to inventory

■ How often you to want to run the inventory tasks.

You can create and configure agentless inventory tasks in the following ways:

The wizard guides you through the creation and

configuration of agentless inventory tasks. You can later

edit the task’s advanced settings and schedules by using the

task page.

Agentless Inventory wizard

You can manually create tasks from the Task Management

Portal. This option lets you configure more advanced

settings and schedules.

Manually creating a task

You can only gather inventory of the devices that are already discovered. You can

use Network Discovery to discover network devices and create resources for them

in the CMDB.

For more information, see topics about Network Discovery in the Symantec

Management Platform Help.

See “About Inventory for Network Devices” on page 9.

Agentless inventory tasks use connection profiles to manage the protocols that

are used to communicate with network devices. Connection profiles are a

component of the Symantec Management Platform. When devices are discovered,

the protocols used to communicate with the device are stored in the resource for

that device in the CMDB. When using agentless inventory tasks, you do not specify

a connection profile or protocols. Rather, agentless inventory tasks use the same

protocols that were enabled when the device was discovered.

For more information, view topics about resource discovery and using connection

profiles in the Symantec Management Platform Help.

Gathering agentless inventory

You can gather inventory data of discovered network devices and enter that data

in the CMDB. This process guides you through the steps to discover network

devices.

See “About gathering agentless inventory” on page 15.

Gathering agentless inventory

Table 3-1

Process for gathering inventory of network devices

DescriptionActionStep

You can only gather inventory of the

devices that are already discovered.

For more information, view topics

about Network Discovery in the

Symantec Management Platform Help.

Discover network devices.Step 1

You create and schedule tasks to collect

inventory. You can use two methods for

creating tasks: using the Inventory

wizard and creating tasks manually.

See “Creating agentless inventory tasks

using the wizard” on page 17.

See “Manually creating and modifying

agentless inventory tasks” on page 19.

Create an agentless inventory

task.

Step 2

After you create a task, you can modify

the task settings or create additional

schedules.

See “Manually creating and modifying

agentless inventory tasks” on page 19.

See “Scheduling agentless inventory

tasks” on page 21.

(Optional) Modify task settings or

schedules.

Step 3

You can view the status of agentless

inventory tasks and view reports that

show discovery results.

See “About agentless inventory status

and results” on page 23.

View agentless inventory data.Step 4

Creating agentless inventory tasks using the wizard

The wizard guides you through the creation of an agentless inventory task and

configuration of the basic settings. You can later edit the task’s advanced settings

and schedules by using the task page.

See “About gathering agentless inventory” on page 15.

See “Gathering agentless inventory” on page 16.

17Gathering agentless inventory

Creating agentless inventory tasks using the wizard

To create Network inventory tasks using the agentless inventory wizard

In the Symantec Management Console, on the Home menu, click Discovery

and Inventory > Agentless Inventory.

In the Agentless Inventory Quick Start, click Run inventory wizard.

In the wizard, select whether to inventory a group of devices or an individual

device.

To inventory a group of devices, do the following:

■ Click Choose devices.

■ Select the group of target devices you want to inventory from the

drop-down menu.

You use the organizational views feature of Notification Server to filter

the target devices you want to inventory. You can use pre-existing filters

or create your own. For example, you can use filters to target devices in

a certain location or department. You can also filter by a certain asset or

network resource type. For a default filter, you can select All Resources

> Asset > Network Resource.

For more information, see topics about using filters and organizational

views in the Symantec Management Platform Help.

■ Select the type of devices you want to inventory.

To inventory an individual device, do the following:

■ Click Individual device:

■ Select the device from the drop-down list.

This list includes all devices that have been previously discovered and

have a resource in the CMDB.

Click Next.

Name the task, and then click Next.

Schedule the task.

See “Scheduling agentless inventory tasks” on page 21.

Click Finish.

To view the created tasks, view the lists of tasks on the Agentless Inventory

Home page.

You may need to click the refresh symbol to view newly created tasks. You

can also click Manage > Jobs and Tasks > System JobsandTasks > Discovery

and Inventory.

Gathering agentless inventory

Creating agentless inventory tasks using the wizard

Manually creating and modifying agentless inventory

tasks

You can manually create and modify tasks from the Task Management Portal.

This option lets you configure advanced options and schedules.

See “About gathering agentless inventory” on page 15.

See “Gathering agentless inventory” on page 16.

To manually create agentless inventory tasks

In the Symantec Management Console, do one of the following:

■ On the Home menu, click DiscoveryandInventory > Agentless Inventory

and then in the Agentless Inventory Tasks Web part, click AvailableTasks

> New.

■ On the Manage menu, click Jobs and Tasks, click Create a new job or task,

and from the list, under Discovery and Inventory, click Inventory for

Network Devices.

On the task properties page, give the task a descriptive name.

Select whether to inventory a group of devices or an individual device.

To inventory a group of devices, do the following:

■ Click Group of Devices.

■ Select the group of target devices you want to inventory from the

drop-down list.

You use the organizational views feature of Notification Server to filter

the target devices you want to inventory. You can use pre-existing filters

or create your own. For example, you can use filters to target devices in

a certain location or department. You can also filter by a certain asset or

network resource type. For a default filter, you can click All Resources >

Asset > Network Resource.

For more information, view topics about using filters and organizational

views in the Symantec Management Console Help.

■ Select the type of devices you want to inventory.

To inventory an individual device, do the following:

■ Click Individual device.

■ Select the device from the drop-down list.

This list includes all devices that have been previously discovered and

have a resource in the Configuration Management Database (CMDB).

19Gathering agentless inventory

Manually creating and modifying agentless inventory tasks

(Optional) Select and configure the option to only inventory the devices that

were not inventoried in the specified number of days.

You can reduce the inventory that is gathered by limiting the inventory scan

to devices that have not been scanned in a certain number of days.

Click Advanced.

(Optional) Configure the maximum number of threads that are used

concurrently.

During the inventory process, a separate thread is used for each device. You

can increase or decrease this number. This number is based on the amount

of traffic you want this task to generate or the capacity of your Notification

Server. For example, if you run the task during the night and are not as

concerned about network traffic, you can increase this number. This method

lets you gather inventory from many devices. If you are concerned about the

processing load on your server, you may want to decrease this number.

Click OK.

Click OK to save the task.

Under Task Status, schedule the task.

See “Scheduling agentless inventory tasks” on page 21.

To modify agentless inventory tasks

In the Symantec Management Console, on the Manage menu, click Jobs and

Tasks.

To view the default location of agentless inventory tasks, view the left pane

under Jobs and Tasks > System Jobs and Tasks > Discovery and Inventory.

You can also view the bottom of the Agentless Inventory home page.

Select a task.

To stop discovery tasks

In the Symantec Management Console, on the Home menu, click Discovery

and Inventory > Agentless Inventory.

In the Agentless Inventory Tasks Web part, click Tasks Run.

You may need to click the refresh symbol to view newly created tasks.

Select a task and click Stop.

Gathering agentless inventory

Manually creating and modifying agentless inventory tasks

Page is loading ...

Symantec INVENTORY FOR NETWORK DEVICES 7.0 SP2 User manual

Brand: Symantec

Model: INVENTORY FOR NETWORK DEVICES 7.0 SP2

Type: User manual

This manual is also suitable for

Download PDF

report

Symantec INVENTORY FOR NETWORK DEVICES 7.0 SP2 User manual

This manual is also suitable for

Symantec INVENTORY FOR NETWORK DEVICES 7.0 SP2 User manual

Related papers

Other documents