Epson DS-C490 User guide

DS-C330/DS-C490 User's Guide

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Contents

DS-C330/DS-C490 User's Guide................................................................................................................. 7

Product Basics ............................................................................................................................................ 8

Product Features.................................................................................................................................. 8

Product Parts Locations ..................................................................................................................... 10

Product Parts - Front ..................................................................................................................... 10

Product Parts - Back...................................................................................................................... 12

Product Parts - Inside .................................................................................................................... 13

Optional Accessories and Replacement Parts .............................................................................. 13

Scanner Position ................................................................................................................................ 14

Using the Control Panel ..................................................................................................................... 18

Control Panel Buttons and Lights .................................................................................................. 18

Changing the Power Off and Sleep Timer Settings ............................................................................ 21

Available Software ............................................................................................................................. 23

Loading Originals...................................................................................................................................... 25

Scanner Positions .............................................................................................................................. 25

Loading Originals in the Input Tray..................................................................................................... 26

Loading Large Originals ..................................................................................................................... 41

Loading Long Paper........................................................................................................................... 47

Loading Booklets (DS-C490).............................................................................................................. 54

Loading Passports ............................................................................................................................. 58

Loading Multiple Sizes of Originals in the Input Tray.......................................................................... 66

Original Document Specifications.................................................................................................. 72

Loading Plastic and Laminated Cards in the Input Tray ..................................................................... 76

Plastic and Laminated Card Specifications ................................................................................... 80

Loading Special Originals................................................................................................................... 81

Special Original Specifications ...................................................................................................... 89

Scanning .................................................................................................................................................... 92

Starting a Scan................................................................................................................................... 92

Starting a Scan from a Scanner Button.......................................................................................... 92

Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 93

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Adding and Assigning Scan Jobs with Document Capture - Mac.............................................. 96

Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 97

Starting a Scan from a Scanning Program..................................................................................... 99

Scanning with Document Capture Pro or Document Capture...................................................... 101

Scanning with Simple Scan in Document Capture Pro - Windows.......................................... 101

Scanning with Job Scan in Document Capture Pro - Windows ............................................... 103

Scanning with Document Capture - Mac................................................................................. 104

Scanning in Epson Scan 2........................................................................................................... 107

Additional Scanning Settings - Main Settings Tab................................................................... 111

Additional Scanning Settings - Advanced Settings Tab .......................................................... 111

Scanning Settings for Special Documents .............................................................................. 113

Image Format Options ............................................................................................................ 114

Scan Resolution Guidelines ........................................................................................................ 115

Scanning Special Projects........................................................................................................... 115

Scanning Two Originals onto One Sheet (Stitching Images) - Windows................................. 116

Scanning Multi-Page Originals as Separate Files - Windows ................................................. 119

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2............................... 122

Saving a Scan as an Office Format File - Windows ................................................................ 123

Saving a Scan as an Office Format File - Mac ........................................................................ 125

Scanning to a SharePoint Server or Cloud Service - Windows ............................................... 129

Scanning to a SharePoint Server or Cloud Service - Mac....................................................... 131

Cleaning and Transporting Your Product ............................................................................................. 133

Cleaning Your Product ..................................................................................................................... 133

Cleaning Inside Your Product........................................................................................................... 133

Resetting the Number of Scans After Cleaning ........................................................................... 144

Replacing the Rollers ....................................................................................................................... 146

Resetting the Roller Counter ....................................................................................................... 156

Transporting Your Product ............................................................................................................... 157

Solving Problems .................................................................................................................................... 160

Scanner Light Status........................................................................................................................ 160

Solving Scanning Problems ............................................................................................................. 161

Product Does Not Turn On or Turns Off Unexpectedly................................................................ 162

Scanner Button Does Not Work as Expected .............................................................................. 162

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Scanning Software Does Not Operate Correctly ......................................................................... 163

Cannot Start Epson Scan 2 ......................................................................................................... 163

Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)............................ 164

Paper Feeding Problems............................................................................................................. 164

Paper Jam Problems ................................................................................................................... 167

Paper Protection Does Not Work Correctly ................................................................................. 175

Scanning is Slow ......................................................................................................................... 176

Solving Scanned Image Quality Problems ....................................................................................... 176

Back of Original Image Appears in Scanned Image .................................................................... 177

Scanned Characters are Blurry ................................................................................................... 177

Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 178

Ripple Patterns Appear in an Image............................................................................................ 179

Uneven Colors Appear in Scanned Image................................................................................... 179

Spots or Lines Appear in All Scanned Images............................................................................. 179

Scanned Image is Cropped ......................................................................................................... 180

Cannot Solve Problems in the Scanned Image ........................................................................... 180

Updating Applications and Firmware................................................................................................ 181

Resetting the Epson Scan 2 Settings .............................................................................................. 182

Uninstall Your Product Software....................................................................................................... 183

Uninstalling Product Software - Windows.................................................................................... 183

Uninstalling Product Software - Mac............................................................................................ 184

Where to Get Help (U.S. and Canada) ............................................................................................. 184

Where to Get Help (Latin America)................................................................................................... 185

Technical Specifications ........................................................................................................................ 188

Windows System Requirements ...................................................................................................... 188

Mac System Requirements .............................................................................................................. 188

General Specifications ..................................................................................................................... 189

Dimension Specifications ................................................................................................................. 190

Electrical Specifications ................................................................................................................... 191

Environmental Specifications ........................................................................................................... 192

Safety and Approvals Specifications ................................................................................................ 192

Notices ..................................................................................................................................................... 194

Important Safety Instructions............................................................................................................ 194

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Restrictions on Copying ................................................................................................................... 196

Default Delay Times for Power Management for Epson Products.................................................... 197

Binding Arbitration and Class Waiver ............................................................................................... 197

Trademarks...................................................................................................................................... 200

Copyright Notice............................................................................................................................... 201

libTIFF Software Acknowledgment.............................................................................................. 201

A Note Concerning Responsible Use of Copyrighted Materials................................................... 202

Copyright Attribution.................................................................................................................... 202

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DS-C330/DS-C490 User's Guide

Welcome to the DS-C330/DS-C490 User's Guide.

For a printable PDF copy of this guide, click here.

Note: The illustrations in this guide are for reference only. Although they may differ slightly from the

actual product, the operating methods are the same unless otherwise noted.

Note: Availability of products in this guide varies by country.

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Product Basics

See these sections to learn about the basic features of your product.

Product Features

Product Parts Locations

Scanner Position

Using the Control Panel

Changing the Power Off and Sleep Timer Settings

Available Software

Product Features

Your product includes the following special features.

•Scanning Passports and Booklets

You can scan originals such as passports or booklets (DS-C490 only) using the straight path position.

Note: For DS-C330 models, an optional passport carrier sheet is required when scanning passports.

With the scanning software, you have the option of saving only the identification pages of your

passport (Windows only). See the software help for more information.

Document Capture Pro software allows you to read the MRZ (Machine Readable Zone) of a passport

and convert information such as name, nationality, and passport number into text data, which can then

be exported in CSV or XML format (Windows only). See the Document Capture Pro documentation for

details.

•Glass Surface Stain Detection

When the Detect Glass Dirt setting is enabled (Epson Scan 2 Utility >Scanner Setting tab >

Detect Glass Dirt), the scanner detects any stains on the glass surface inside the scanner and

displays a notification on your computer screen. When this notification is displayed, clean the glass

surface inside the scanner with a genuine Epson cleaning kit or a soft cloth.

Note: Some stains may not be accurately detected. If detection does not work correctly, try changing

the settings. If no stains are detected, select On-High. If stains are detected incorrectly, select On-

Low or Off.

•Text Enhancement

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You can use Text Enhancement settings (Epson Scan 2 >Advanced Settings tab > Text

Enhancement >Settings) to emphasize light letters and remove dotted patterns in the background of

difficult to read originals. You can also correct scanned images when the corners or edges of the

original are folded or torn, or when a shadow appears around the scanned image. The missing edges

or corners will be automatically filled with the color of the original document.

Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the

Detailed Settings button on the Scan Settings screen.

•Document Protection

When the Paper Protection setting is enabled (Epson Scan 2 Utility >Scanner Setting tab > Paper

Protection), scanning stops immediately when the following conditions are detected:

• A paper feed error has occurred

• An original is fed at an angle

• The combination of the original and the scanner position does not match

Note: Some feed errors may not be accurately detected. If detection does not work correctly, try

changing the settings. If no errors are detected, select On-High to increase the sensitivity. If errors are

detected incorrectly, select On-Low to decrease the sensitivity. Select On-Medium to detect stapled

originals and skewed originals that the lower setting could not detect.

•Double-feed Detection

Set the timing to stop operations when a double feed is detected (Epson Scan 2 Utility >Scanner

Setting tab > Double Feed Stop Timing). Select Immediate to stop scanning immediately after any

double feed is detected. Select After Eject to stop scanning the next document.

Parent topic: Product Basics

Related references

Scanner Position

Related tasks

Loading Passports

Loading Booklets (DS-C490)

Scanning in Epson Scan 2

Related topics

Scanning with Document Capture Pro or Document Capture

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Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front

Product Parts - Back

Product Parts - Inside

Optional Accessories and Replacement Parts

Parent topic: Product Basics

Product Parts - Front

1 Input tray extension

2 Input tray

3 ADF (Automatic Document Feeder)

4 Edge guides

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5 Input tray paper support (supports originals ejected on the input tray side)

6 Input tray paper support button

7 Output tray paper support (supports originals ejected on the output tray side)

8 Output tray paper support button; press to raise the output tray paper support

1 Output tray; originals scanned in the vertical path position are ejected here

2 Vertical path cover

3 Output slot; originals scanned in the straight path position are ejected here

4 Control panel

5 Security slot

Parent topic: Product Parts Locations

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Product Parts - Back

1 Scanner position selector

Use to change the scanner position between vertical path and straight path.

2 Cable holder (secures the cables neatly to the bottom of the scanner)

Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are

twisted, bent, tangled or otherwise damaged.

3 USB port

4 DC inlet

Parent topic: Product Parts Locations

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Product Parts - Inside

1 Scanner cover

2 Separation roller

3 Pickup roller

Parent topic: Product Parts Locations

Optional Accessories and Replacement Parts

U.S. and Canada: You can purchase optional accessories and replacement parts at epson.com (U.S.

sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized

reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in

Canada.

Latin America: You can purchase optional accessories and replacement parts from an Epson

authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest

sales office as described in "Where to Get Help".

Note: Availability of accessories varies by country.

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Part Part number

Carrier sheet (5) B12B819051

Passport carrier sheet (DS-C330) B12B819651

Roller assembly kit B12B819731

Cleaning kit B12B819291

Using a carrier sheet allows you to scan irregular shaped originals or originals that can easily be

scratched. You can only load one carrier sheet in the straight path position.

With DS-C490, you can scan passports as is, but if you want to protect the passport while scanning, use

a passport carrier sheet. With DS-C330, a passport carrier sheet is required when scanning passports.

Note: Use only the carrier sheets specified above. Do not use a carrier sheet that is scratched.

Parent topic: Product Parts Locations

Scanner Position

You can change the scanner position between vertical path position and straight path position depending

on what types of originals you want to scan. See the link at the end of this section for more information

on scanner positions used for various types of originals.

Caution: Be careful not to pinch your fingers or any cables when you change the position of the scanner,

otherwise injury or damage may occur.

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Vertical path position

When scanning multiple sheets of standard-size originals, or thin paper or receipts, pull the scanner

position selector on the back of the product and tilt the scanner forward into the vertical path position.

Note: When the scanner is changed to the vertical path position, the position light on the control

panel turns off.

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In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of

the scanner.

Straight path position

When scanning thick originals such as passports, pull the scanner position selector on the back of the

product and tilt the scanner backward into the straight path position.

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Note: When the scanner is changed to the straight path position, the position light on the control

panel turns on.

In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of

the scanner.

Parent topic: Product Basics

Related references

Scanner Positions

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Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Parent topic: Product Basics

Control Panel Buttons and Lights

Buttons

DS-C330

1power button

2stop button

3start button

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DS-C490

1power button

2slow mode button

3stop button

4start button

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Lights

DS-C330

1ready light

On: The scanner is ready to be used.

Flashing: The scanner is scanning, waiting to scan, processing, or sleeping.

Off: The scanner power is off or an error has occurred.

2scanner position light (turns on when the scanner is in the straight path position)

3error light

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