Partner Tech International PT-5700 User manual

Brand: Partner Tech International

Model: PT-5700

Category: POS terminals

Type: User manual

PT-5700

Service Manual

This publication, including all photographs, illustrations and software, is protected under international copyright laws,

ten consent of the author.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representations or

warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or

fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes

from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or

changes.

Trademark recognition

TouchKit is either a registered trademark or trademark of eGalex Incorporated.

TouchWare is either a registered trademark or trademark of 3M.

VIA and Hyperion are either registered trademarks or trademarks of VIA Technologies Incorporated.

All other product names used in this manual are the properties of their respective owners and are acknowledged.

Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no guar-

antee that interference will not occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure compli-

ance with the pertinent RF emission limits governing this device. Changes or modifications not expressly approved by

the system's manufacturer could void the user's authority to operate the equipment.

Declaration of conformity

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that may cause undesired operation.

About this manual

The service manual provides service information for the PT-5700 POS. This manual is designed to help trained service

personnel to locate and fix failing parts on the PT-5700.

This manual consists of the following sections:

Safety information

Before servicing the PT-5700, read the safety information under “Safety and precautions” on page 55.

Revision history

Version 1.0, June 2007

Chapter 1 Getting Started: This section provides general information on the

PT-5700, a packing list, and illustrations to iden-

tify components.

Chapter 2 BIOS Setup Utility: The BIOS chapter provides information on navi-

gating and changing settings in the BIOS Setup

Utility.

Chapter 3 Installing Drivers and Software: This chapter provides information on installing

drivers for supported operating systems.

Chapter 4 Locating the Problem: Refer to this chapter to locate the failing part or

cause of the problem that requires servicing.

Chapter 5 Replacing Field Replaceable Units (FRUs): This chapter provides drawings and instructions

to replace all FRUs.

Appendix Exploded Diagrams and Parts List: The appendix includes an exploded diagram of

the PT-5700 and the parts list and order number

for each part.

iii

TABLE OF CONTENTS

Chapter 1

Getting Started ..................................................................................................................1

Unpacking and listing the PT-5700 contents ...................................................................................... 1

Identifying components ...................................................................................................................... 2

Front-right view ................................................................................................................................................. 2

Rear-right view .................................................................................................................................................. 3

Rear connectors ................................................................................................................................................. 4

Removing the rear cover ..................................................................................................................... 5

Chapter 2

BIOS Setup Utility ...........................................................................................................7

About the Setup Utility ....................................................................................................................... 7

Entering the Setup Utility .................................................................................................................................. 8

BIOS navigation keys ......................................................................................................................................... 8

Using BIOS ....................................................................................................................................................... 9

Standard CMOS features .................................................................................................................... 9

IDE Primary/Secondary Master/Slave ............................................................................................................. 9

Advanced BIOS Features ................................................................................................................. 11

Advanced Chipset Features ............................................................................................................................. 13

DRAM Clock/Drive Control ............................................................................................................................ 14

AGP & P2P Bridge Control ............................................................................................................................ 17

CPU & PCI Bus Control ................................................................................................................................. 17

Integrated Peripherals ...................................................................................................................... 19

VIA OnChip IDE Device .................................................................................................................................. 21

VIA OnChip PCI Device .................................................................................................................................. 22

SuperIO Device ................................................................................................................................................ 23

Power Management Setup Option .................................................................................................... 24

PnP/PCI Configurations .................................................................................................................................. 28

PC Health Status .............................................................................................................................................. 30

Frequency/Voltage Control ............................................................................................................... 31

Other BIOS Options ......................................................................................................................................... 32

Load Fail-Safe Defaults Option ....................................................................................................................... 32

Load Optimized Defaults Option ..................................................................................................................... 32

Set Supervisor and User Passwords Options .................................................................................................. 33

Save & Exit Setup Option ................................................................................................................................ 33

Exit Without Saving ........................................................................................................................................ 33

Chapter 3

Installing Drivers and Software ......................................................................................35

Driver auto installation ..................................................................................................................... 35

Chipset driver .................................................................................................................................... 36

Display driver ................................................................................................................................... 38

Audio driver ...................................................................................................................................... 39

LAN driver ........................................................................................................................................ 41

Touch screen driver .......................................................................................................................... 43

Chapter 4

Locating the Problem .....................................................................................................47

General checkout guidelines ............................................................................................................. 47

Power system checkout ..................................................................................................................... 47

Cash drawer checkout ....................................................................................................................... 48

LCD symptoms ................................................................................................................................. 49

Touch screen symptoms .................................................................................................................... 49

Power symptoms ............................................................................................................................... 50

Network symptoms ........................................................................................................................... 50

USB symptoms ................................................................................................................................. 51

MSR reader symptoms ...................................................................................................................... 51

Boot symptoms ................................................................................................................................. 51

Peripheral-device symptoms ............................................................................................................. 52

Motherboard and PCB board jumper settings ................................................................................... 52

Setting a jumper ............................................................................................................................................... 52

Motherboard jumpers and connectors ............................................................................................................. 53

Chapter 5

Replacing Field Replaceable Units (FRUs) ...................................................................55

Safety and precautions ...................................................................................................................... 55

Before you begin ............................................................................................................................... 56

Replacing Parts ................................................................................................................................. 56

Rear base cover ............................................................................................................................................... 57

Front base cover .............................................................................................................................................. 58

Customer display ............................................................................................................................................. 59

HDD bracket .................................................................................................................................................... 60

HDD ................................................................................................................................................................. 60

I/O PCB ........................................................................................................................................................... 61

MSR .................................................................................................................................................................. 62

CF card PCB ................................................................................................................................................... 64

Inverter ............................................................................................................................................................ 65

VFD-T .............................................................................................................................................................. 66

Mainboard ....................................................................................................................................................... 67

Touch control ................................................................................................................................................... 69

Front display cover .......................................................................................................................................... 70

Touch panel ..................................................................................................................................................... 71

LCD panel ........................................................................................................................................................ 73

Appendix

Exploded Diagrams and Parts List .................................................................................75

Main parts ......................................................................................................................................... 75

List of Parts FRUs ............................................................................................................................. 75

Display Parts and Cables .................................................................................................................. 78

List of Cables FRUs .......................................................................................................................... 79

TABLE OF FIGURES

Figure 1.1 Unpacking/repacking the PT-5700...............................................................................1

Figure 1.2 Front-right view of PT-5700 ........................................................................................2

Figure 1.3 Rear-right view of PT-5700 .........................................................................................3

Figure 1.4 Connectors with cables disconnected ..........................................................................4

Figure 2.1 Main BIOS menu .........................................................................................................8

Figure 2.2 Standard CMOS Features menu...................................................................................9

Figure 2.3 IDE Primary Master Submenu .....................................................................................10

Figure 2.4 Advanced Chipset Features menu ................................................................................13

Figure 2.5 DRAM Clock/Drive Control menu ..............................................................................14

Figure 2.6 AGP & P2P Bridge Control menu ...............................................................................17

Figure 2.7 CPU & PCI Bus Control menu ....................................................................................18

Figure 2.8 Integrated Peripherals menu.........................................................................................19

Figure 2.9 VIA OnChip IDE Device menu ...................................................................................21

Figure 2.10 VIA OnChip PCI Device menu....................................................................................22

Figure 2.11 Super I/O Device menu ................................................................................................23

Figure 2.12 Power Management Setup menu..................................................................................24

Figure 2.13 IRQ/Event Activity Detect menu .................................................................................26

Figure 2.14 IRQs Activity Monitoring menu ..................................................................................28

Figure 2.15 PnP/PCI Configurations menu .....................................................................................28

Figure 2.16 PC Health Status menu.................................................................................................30

Figure 2.17 Frequency/Voltage Control menu ................................................................................31

Figure 3.1 Driver CD autoinstall screen ........................................................................................35

Figure 4.1 Connecting a cash drawer ............................................................................................48

Figure 4.2 Mainboard jumper settings...........................................................................................53

Figure 6.1 Exploded diagram main parts.......................................................................................75

Figure 6.2 Exploded diagram cables .............................................................................................78

CHAPTER 1

GETTING STARTED

This chapter describes the preparation before servicing the PT-5700. The following topics are described.

• “Unpacking and listing the PT-5700 contents”

• “Identifying components” on page 2

• “Removing the rear cover” on page 5

Unpacking and listing the PT-5700 contents

If the PT-5700 is returned for servicing in its original packing, save the packing materials for return to the customer.

List and ensure that after you finish servicing, the items you unpack are repacked as shown in Figure 1.1.

• PT-5700

• Power cable and adapter

•Customer display

•Other

Figure 1.1 Unpacking/repacking the PT-5700

2Getting Started

Identifying components

This section describes the parts and connectors on the PT-5700.

Front-right view

Figure 1.2 Front-right view of PT-5700

DESCRIPTION

1 15-inch TFT LCD touch screen

2 Power LED

3 Power button/USB cover

1 2 3

Identifying components 3

Rear-right view

Figure 1.3 Rear-right view of PT-5700

DESCRIPTION

1 Customer display cover

2 Magnetic card reader cover

3 Rear cover

4 Rear cover latches

4Getting Started

Rear connectors

Figure 1.4 shows the connectors on the rear of the PT-5700. You must remove the rear cover to access the connectors.

See “Removing the rear cover” on page 5.

Figure 1.4 Connectors with cables disconnected

DESCRIPTION

1 RJ-45 connector

2 PS/2 mouse connector

3 COM 3 connector

4 Parallel connector

5 COM 2 connector

6 Green act LED

7 Orange link LED

8 Power connector

9 RJ-11 connector

10 COM 1 connector

11 VGA connector

12 COM 4 connector

13 PS/2 keyboard connector

14 USB connectors

15 Mic in connector

16 Audio out connector

12 3 5

16 13

15 12 11 10 9 8

Removing the rear cover 5

Removing the rear cover

Refer to the following to remove the rear cover.

NOTE

1. There are two more USB connectors on the front of the PT-5700.

1Rotate the display until it’s perpendicular.

2Open the rear cover latches.

3Remove the rear cover.

6Getting Started

CHAPTER 2

BIOS SETUP UTILITY

The BIOS (Basic Input and Output System) Setup Utility displays the system's configuration status and provides

options to set system parameters. The parameters are stored in battery-backed-up CMOS RAM that saves this informa-

tion even when the power is turned off. When the system is turned back on, the system is configured with the values

found in CMOS.The following topics are described in this chapter.

• “About the Setup Utility”

• “Entering the Setup Utility” on page 8

• “Standard CMOS features” on page 9

• “Advanced BIOS Features ” on page 11

• “Integrated Peripherals ” on page 19

• “Power Management Setup Option” on page 24

• “PnP/PCI Configurations” on page 28

• “PC Health Status” on page 30

• “Frequency/Voltage Control” on page 31

• “Other BIOS Options” on page 32

About the Setup Utility

The BIOS Setup Utility enables you to configure the following items:

• Hard drives, diskette drives, and peripherals

• Video display type and display options

• Password protection from unauthorized use

• Power management features

This Setup Utility should be used for the following:

• When changing the system configuration

• When a configuration error is detected and you are prompted to make changes to the Setup Utility

• When trying to resolve IRQ conflicts

• When making changes to the Power Management configuration

• When changing the User or Supervisor password

TIP

If you have made settings that you do not want to save, use the "Exit Without

Saving" item and press Y to discard any changes you have made.

8BIOS Setup Utility

Entering the Setup Utility

When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in

diagnostics performed by the BIOS. After the POST routines are completed, the following message appears:

Press DEL to enter SETUP

Press the delete key <Delete> to access the Award BIOS Setup Utility:

Figure 2.1 Main BIOS menu

BIOS navigation keys

The BIOS navigation keys are listed below.

KEY FUNCTION

←↑↓→ Scrolls through the items on a menu

+/–/PU/PD Modifies the selected field's values

Esc Exits the current menu

F1 Displays a screen that describes all key functions

F5 Loads previously saved values to CMOS

F6 Loads a minimum configuration for troubleshooting

F7 Loads an optimum set of values for peak performance

F10 Saves the current configuration and exits Setup

Shift + F2 Changes the color of the BIOS menu

Standard CMOS features 9

Using BIOS

When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list of the

options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move

the highlight to other options. When an option is highlighted, execute the option by pressing <Enter>.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other options

lead to dialog boxes that prompt you for information.

Some options (marked with a triangle ) lead to submenus that enable you to change the values for the option. Use the

cursor arrow keys to scroll through the items in the submenu.

Standard CMOS features

Selecting Standard CMOS Features on the main menu displays the following menu:

Figure 2.2 Standard CMOS Features menu

Date and Time

The Date and Time items show the current date and time held by the PT-5700. If you are running a Windows OS, these

items are automatically updated whenever you make changes to the Windows Date and Time Properties utility.

IDE Primary/Secondary Master/Slave

This field is used to configure the IDE hard drive installed in the system. Move the cursor to highlight the IDE Pri-

mary/Secondary Master/Slave fields and press <Enter>. The IDE Primary Master submenu opens:

10 BIOS Setup Utility

Figure 2.3 IDE Primary Master Submenu

IDE HDD Auto-Detection

Press Enter while this item is highlighted if you want the Setup Utility to automatically detect and configure a hard

disk drive on the IDE channel.

IDE Primary/Secondary Master/Slave

If you leave this item at Auto, the system will automatically detect and configure any IDE devices it finds. If it fails to

find a hard disk, change the value to Manual and then manually configure the drive by entering the characteristics of

the drive in the fields described below:

•Capacity – displays the capacity of the HDD in megabytes (MB).

•Cylinder – indicates the number of cylinders that the HDD has. A cylinder is the sum total of all tracks that are

in the same location on every disk surface.

•Head – displays the number of heads in the HDD. A head is a device that reads and writes data on the hard

disk.

•Precomp – displays the track where precompensation is initiated. Precompensation is a feature whereby the

HDD uses a stronger magnetic field to write data in sectors that are closer to the center of the disk. In CAV

recording, in which the disk spins at a constant speed, the sectors closest to the spindle are packed tighter than

the outer sectors.

•Landing Zone – displays the location of the safe non-data area on a hard disk that is used for parking the read/

write head.

•Sector – displays the number of sectors available on the HDD. A sector is the smallest unit of storage space on

a disk.

NOTE

If you are setting up a new hard disk drive that supports LBA mode, more than

one line will appear in the parameter box. Choose the line that lists LBA for an

LBA drive.

Advanced BIOS Features 11

Access Mode

This item defines special ways that can be used to access IDE hard disks such as LBA (Large Block Addressing).

Leave this value at Auto and the system will automatically decide the fastest way to access the hard disk drive.

Press <Esc> to close the IDE device sub-menu and return to the Standard CMOS Features menu.

Video

This item defines the video mode of the system. This mainboard has a built-in VGA graphics system; you must leave

this item at the default setting.

Halt On

This item defines the operation of the system POST (Power On Self Test) routine. You can use this item to select which

types of errors in the POST are sufficient to halt the system.

Base Memory, Extended Memory, and Total Memory

These items are automatically detected by the system at start up time. These are display-only fields. You cannot make

changes to these fields.

•Base Memory – This field displays the amount of conventional memory detected by the system during boot.

•Extended Memory – This field displays the amount of extended memory detected by the system during boot.

•Total M e mory – This field displays the total amount of memory (Base and Extended) detected by the system

during boot.

Press <Esc> to return to the main menu.

Advanced BIOS Features

Selecting Advanced BIOS Features on the main menu displays this menu:

12 BIOS Setup Utility

CPU Feature

• Delay Prior to Thermal -The Delay Prior To Thermal BIOS feature controls the activation of the Thermal

Monitor's automatic mode. It allows you to determine when the CPU's Thermal Monitor should be activated in

automatic mode after the system boots. For example, with the default value of 16 Minutes, the BIOS activates

the Thermal Monitor in automatic mode 16 minutes after the system starts booting up.

• Thermal Management - This item enables you to specify the Thermal Monitor1 (On die throtting) or Thermal

Monitor 2 (Ratio & VID transition). Default setting is Thermal Monitor 1.

•TM2 Bus Ratio - This represents the throttle frequency for the Trimedia TM2 PCI bus interface. Enter any

integer number between 0 and 255 inclusive to set this frequency..

• TM2 Bus VID - This represents the throttle voltage for the Trimedia TM2 PCI bus interface. Choose a value

between 0.8375V and 1.6000V inclusive.

Hard Disk Boot Priority

Select boot sequence for onboard or bootable Add-in cards.

Virus Warning

When enabled, this item provides protection against viruses that try to write to the boot sector and partition table of the

hard disk drive. You need to disable this item when installing an operating system. We recommend that you enable

anti-virus protection as soon as you have installed an operating system. The default setting is Disabled.

CPU L1 & L2 Cache

All processors that can be installed in this mainboard use internal level 1 (L1) and level 2 (L2) cache memory to

improve performance. Leave this item at the default setting for better performance. The default setting is Enabled.

CPU L2 Cache ECC Checking

This item enables or disables ECC (Error Correction Code) error checking on the CPU cache memory. We recommend

that you leave this item at the default setting. The default setting is Enabled.

Quick Power On Self Test

Enable this item to shorten the power on testing (POST) and have the system start up faster. You can enable this item

after you are confident that the system hardware is operating smoothly. The default setting is Enabled.

First/Second/Third Boot Device

The BIOS loads the operating system from the disk drives in the sequence selected in these three fields. The default

setting is CD-ROM/USB-ZIP/HDD0.

Boot Other Device

When enabled, the system searches all other possible locations for an operating system if it fails to find one in the

devices specified under the First, Second, and Third boot devices. The default setting is Enabled.

Boot Up NumLock Status

This item defines if the keyboard Num Lock key is active when the system is started. The default setting is On.

Typematic Rate Setting

If this item is enabled, you can use the following two items to set the typematic rate and the typematic delay settings

for the keyboard. The default setting is Disabled.

Typematic Rate (Chars/Sec)

Use this item to define how many characters per second are generated by a held-down key. The default setting is 6.

Typematic Delay (Msec)

Use this item to define how many milliseconds must elapse before a held-down key begins generating repeat charac-

ters. The default setting is 250.

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Partner Tech International PT-5700 User manual

Brand: Partner Tech International

Model: PT-5700

Category: POS terminals

Type: User manual

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