Symptoms QUESTION yes no
Will no t switch on: Do the lights come on when butto ns pressed?
Try further charging the device via the mains or usb to make sure the
battery is full.
M ake sure the lights on the arm are flashing to co nfirm the device is
charging properly.
If the blue lights flashes quickly 5 times; this means the battery is
dead.
If the blue light does not flash and simply remains on; this means the
memo ry card is full.
The battery might be dead. Try charging the device via the mains or usb.
M ake sure the lights on the arm are flashing to co nfirm the device is charging
properly.
Do the lights flash when co nnected to a co mputer? This means yo ur SunnyCam is charging co rrectly; please allow a few
hours fo r a full charge.
Please try ano ther USB port.
If the device still does not work, try charging via the mains adapto r.
If the device still will no t charge, it may have a faulty usb cable.
Do the light flash when charging via the mains?
This means yo ur SunnyCam is charging co rrectly; please allow a few
hours fo r a full charge.
You may have a faulty charger; please try charging the device directly to a
computer or lapto p via the usb cable.
Is the memo ry card in the device?
M ake sure the blue light is flashing on the device to co nfirm the
device is reco rding.
If the blue lights flashes quickly 5 times; this means the battery is
dead.
If the blue light does not flash and simply remains on; this means the
memo ry card is full.
The SunnyCam reco rds all data directly o nto the micro sd card.
The memo ry card must be in the device fo r the product to wo rk.
I can't connect the device to
my co mputer via USB:
Do the lights flash when co nnected to a co mputer via
the USB cable?
This means yo ur SunnyCam is charging and also co nnected to the
computer. The remo vable disk will appear on yo ur desktop like any
other Camera or USB device.
Please try ano ther USB port.
If the device still does not work, try inserting the M icro SD card directly into a
card reader. If the remo vable disk appears on your desktop, you may have a
faulty USB cable.
Does the remo vable disk appear on the desktop? Please click to o pen the disk and access your files.
Please try ano ther USB port.
If the device still does not work, try inserting the M icro SD card directly into a
card reader.
WINDOWS: If the device still does appear; try inserting the M icro SD
card directly into a card reader.
WINDOWS: Go to the 'Start' menu and select 'Computer'. Check to see if the
device sho ws in the 'Devices with Remo vable Sto arge' section.
M A C: If the device still does not appear; try inserting the M icro SD
card directly into a card reader.
M A C: Go to the 'Finder' menu and the remo vable disk will sho w in
the left co lumn.
Does the remo vable disk appear on the desktop? P lease click to open the disk and access your files.
Please try ano ther USB port.
If the device still does not work, try inserting the M icro SD card directly into a
WINDOWS: If the device still does appear; try refo rmatting the
WINDOWS: Go to the 'Start' menu and select 'Computer'. Check to see if the
device sho ws in the 'Devices with Remo vable Sto arge' section.
M A C: If the device still does appear; try refo rmatting the
memo ry card.
M A C: Go to the 'Finder' menu and the remo vable disk will sho w in the
left co lumn.
WINDOWS: Can you see the remo vable disk? If not; please read belo
WINDOWS: Your memo ry card might be full. P lease move your files o nto
your
computer or delete your unwanted photo s.
M A C: Can you see the remo vable disk? If not; please read below:
M A C: Your memo ry card might be full. P lease move your files o nto your
computer or delete your unwanted photo s. P LEA SE REM EM B ER TO
EM P TY YOUR TRA SH FOLDER.
Does the remo vable disk appear on the desktop? P lease click to open the disk and access your files.
Please try ano ther USB port.
If the device still does not work, try inserting the M icro SD card directly into a
card reader.
WINDOWS: If the device still does appear; try refo rmatting the
memo ry card.
WINDOWS: Go to the 'Start' menu and select 'Computer'. Check to see if the
device sho ws in the 'Devices with Remo vable Sto arge' section.
M A C: If the device still does appear; try refo rmatting the
M A C: Go to the 'Finder' menu and the remo vable disk will sho w in the
left co lumn.
Have you tried searching for the disk in the menu?
Have you tried searching for the disk in the menu?
Have you checked to see if the memo ry is full?
Have you tried searching for the disk in the menu?
I can't connect the device to
my co mputer via M emory Card:
Videos and P ho to s are no t
saving on the M icro SD Card:
Trouble Shooting Guide
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