Human Touch HT-Navita Troubleshooting Manual

Human Touch
Brand
Human Touch
Model
HT-Navita
Category
Massagers
Type
Troubleshooting Manual

This manual is also suitable for

Human Touch HT-Navita offers multiple massage options and high-tech features for a personalized massage experience.

The HT-Navita is equipped with a robotic massage system that delivers three distinct massage styles: Swedish, deep tissue, and shiatsu. The intensity of the massage can be adjusted to suit individual preferences.

In addition to the robotic massage, the HT-Navita features air massage technology that provides a gentle, soothing massage to the back, seat, arms, and calves. The air massage can be customized to target specific areas or provide a full-body massage.

The HT-Navita also includes a variety of other features to enhance the massage experience, including:

Human Touch HT-Navita offers multiple massage options and high-tech features for a personalized massage experience.

The HT-Navita is equipped with a robotic massage system that delivers three distinct massage styles: Swedish, deep tissue, and shiatsu. The intensity of the massage can be adjusted to suit individual preferences.

In addition to the robotic massage, the HT-Navita features air massage technology that provides a gentle, soothing massage to the back, seat, arms, and calves. The air massage can be customized to target specific areas or provide a full-body massage.

The HT-Navita also includes a variety of other features to enhance the massage experience, including:

Getting Started
1) Verify that the chair has not been used for more than three consecutive cycles. If it has,
power off the chair for 30 minutes to allow the chair to cool down.
NOTE: If you run the chair continuously for more than three massage cycles, it may
shut down to protect the chair from overheating. This is a safety feature.
2) Power off the chair, wait a few seconds, then power it back on.
3) Verify that the power switch lights, which confirms that the chair is receiving power. If the
switch does not light, see Power for further instructions.
4) Select the issue that best describes the problem:
Remote Control
Air Massage
Foot/Calf Robotic
Massage
Backrest Robotic
Massage
Backrest Recline
Foot/Calf Position
What’s not working
properly?
What are the symptoms?
Here’s what to do:
Remote Control
(error code 90)
Screen is blank or
display is abnormal.
1) Make sure the remote is
securely plugged into the chair.
2) Replace the remote.
IMPORTANT: This requires a
software update; send the
appropriate software update kit
with the remote.
3) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB.
Text displays normally
but the selected function
doesn’t work.
Refer to that function elsewhere in
this table.
What’s not working
properly?
What are the symptoms?
Here’s what to do:
Backrest Robotic
Massage
(error codes E0,
E4, and E5)
The backrest is not
massaging properly.
1) Replace the massage
mechanism, power cable, and
data cable.
2) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB. If the
serial number is below J3215,
also send a remote.
Air Massage
No air massage is
working (backrest, seat,
arms, or foot/calf).
Replace the air pump.
The shoulder massage is
1) If the left-side shoulder massage
is not working, replace air valve
What’s not working
properly?
What are the symptoms?
Here’s what to do:
Air Massage
(cont.)
not working.
kit #2 and #3.
2) If the right-side shoulder
massage is not working, replace
air valve kit #1.
The front arm massage is
not working.
1) If the left-side front arm
massage is not working, replace
air valve kit #2 and #3.
2) If the right-side front arm
massage is working, replace air
valve kit #2.
The rear arm massage is
not working.
1) If the left-side rear arm massage
is not working, replace air valve
kit #2 and #3.
2) If the right-side rear arm
massage is working, replace air
What’s not working
properly?
What are the symptoms?
Here’s what to do:
Air Massage
(cont.)
valve kit #2.
The lower back air
massage is not working
(either side)
Replace air valve kit #1.
The seat massage is not
working.
Replace air valve kit #2 and #3.
The hip massage is not
working.
1) If the left-side hip massage is
not working, replace air valve kit
#2.
2) If the right-side hip massage is
not working, replace air valve kit
#2 and #3.
The foot air massage is
Replace air valve kit #2.
What’s not working
properly?
What are the symptoms?
Here’s what to do:
not working.
Backrest Recline
(error code E1)
The backrest will not
recline or incline.
1) Replace the backrest actuator.
2) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB. If the
serial number is below J3215,
also send a remote.
Foot/Calf Robotic
Massage
(error code E6,
E7, E8)
The foot/calf massager
rollers are not
massaging.
1) Replace the foot/calf massager.
2) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB. If the
What’s not working
properly?
What are the symptoms?
Here’s what to do:
serial number is below J3215,
also send a remote.
Foot/Calf Position
The foot/calf massager
will not raise/lower.
(error code E2)
1) Replace the footrest actuator.
2) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB. If the
serial number is below J3215,
also send a remote.
The foot/calf massager
will not extend or retract
(error code E3)
1) Raise or lower the foot/calf
massager slightly (this resets the
internal controls).
2) If the problem remains, replace
the foot/calf massager.
What’s not working
properly?
What are the symptoms?
Here’s what to do:
3) If the problem remains, replace
the main PCB. IMPORTANT:
This requires a software update;
send the appropriate software
update kit with the PCB. If the
serial number is below J3215,
also send a remote.
Power
1) Check the power cord.
Make sure the power cord connection to the chair’s power panel on the rear of the
chair is secure and that the power cord is not damaged. If the cord is damaged,
replace it.
3) Check the wall outlet.
Plug a known working device into the outlet. If the device doesn’t work, the outlet is
likely defective. Plug the chair into a working outlet.
3) Replace the main PCB. IMPORTANT: This requires a software update; send the
appropriate software update kit with the PCB. If the serial number is below J3215, also
send a remote.
5-23-2016
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Human Touch HT-Navita Troubleshooting Manual

Human Touch
Brand
Human Touch
Model
HT-Navita
Category
Massagers
Type
Troubleshooting Manual
This manual is also suitable for

Human Touch HT-Navita offers multiple massage options and high-tech features for a personalized massage experience.

The HT-Navita is equipped with a robotic massage system that delivers three distinct massage styles: Swedish, deep tissue, and shiatsu. The intensity of the massage can be adjusted to suit individual preferences.

In addition to the robotic massage, the HT-Navita features air massage technology that provides a gentle, soothing massage to the back, seat, arms, and calves. The air massage can be customized to target specific areas or provide a full-body massage.

The HT-Navita also includes a variety of other features to enhance the massage experience, including:

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