If the pairing light doesn’t turn on
First, make sure the batteries are installed properly. Remove the batteries—you’ll see a diagram
under them—put the batteries back in according to the diagram. Press the pairing button again. If
the LED pairing light doesn’t turn on after 10 seconds, you’ll need new batteries.
If you replace the batteries and the pairing light still doesn’t come on, create a service order so
we can replace your Surface Dial.
If the pairing light blinks three times and then stops
This means that Surface Dial is paired to another device nearby. Go to that device and remove it
from the list of Bluetooth devices in Settings. Then go back to the device you want to pair it with
and try pairing it again.
Hopefully you’re ready to go. Still not paired? Try this:
If the pairing light is still blinking (more than three times)
Check that Bluetooth is turned on for the device that you want to pair with Surface Dial. If
Bluetooth is already on, try connecting using the steps in "Surface Dial won't pair with my PC"
above.
If this doesn't work, see if other Bluetooth devices can be connected. If not, the issue isn’t with
Surface Dial—it’s a Bluetooth issue with the device. If other Bluetooth devices are pairing, make
sure that your PC supports Bluetooth 4.0 LE and that the Windows 10 Anniversary Update
(Version 1607) is installed. If you’ve verified those things and it still won’t pair, create a service
order so we can replace your Surface Dial.
Surface Dial is paired, but not working correctly
Before trying any of the options below, pull the bottom of Surface Dial to open the battery
compartment. Hold down the pairing button and make sure the LED pairing light blinks three
times and then disappears. If it doesn’t blink at all, or keeps blinking after the three times, then
walk through the steps for pairing Surface Dial. Once the LED pairing light blinks three times,
you can try these things:
Remove the batteries in Surface Dial to reset it. You won’t need to re-pair it.
Remove Surface Dial from Bluetooth settings and then re-add it.
Restart (not shutdown) your PC.
Uninstall/reinstall the drivers for Surface Dial, then restart (not shut down) your PC.