ESET PROTECT Cloud Owner's manual

ESET PROTECT Cloud

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ESET PROTECT Cloud was developed by ESET, spol. s r.o.

For more information visit https://www.eset.com.

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ESET, spol. s r.o. reserves the right to change any of the described application software without prior notice.

Technical Support: https://support.eset.com

REV. 6/20/2023

1 Introduction to ESET PROTECT Cloud 1 ................................................................................................

1.1 About Help 3 .................................................................................................................................

1.1 Icon legend 4 ..............................................................................................................................

1.2 New features in ESET PROTECT Cloud 7 ...........................................................................................

1.3 Release Notes 7 ............................................................................................................................

1.4 Supported Web browsers, ESET security products and languages 28 ..................................................

1.5 Supported Operating Systems 30 ...................................................................................................

1.6 Network Prerequisites 33 ...............................................................................................................

1.7 Availability of service 34 ................................................................................................................

1.8 Diﬀerences between on-premise and cloud management console 35 ..................................................

2 Getting started with ESET PROTECT Cloud 36 ......................................................................................

2.1 Create a new ESET PROTECT Cloud instance using ESET Business Account 37 ......................................

2.2 Create a new ESET PROTECT Cloud user in ESET Business Account 40 .................................................

2.3 ESET PROTECT Cloud Web Console 43 .............................................................................................

2.3 Login screen 47 ..........................................................................................................................

2.3 ESET PROTECT Tour 48 ..................................................................................................................

2.3 Set up protection 49 .....................................................................................................................

2.3 User settings 52 ..........................................................................................................................

2.3 Filters and layout customization 54 .....................................................................................................

2.3 Tags 57 ...................................................................................................................................

2.3 Import CSV 60 ............................................................................................................................

2.3 Troubleshooting - Web Console 61 ......................................................................................................

2.4 Synchronize ESET PROTECT Cloud with Active Directory 62 ................................................................

2.5 How to manage Endpoint products from ESET PROTECT Cloud 68 .......................................................

2.6 ESET Push Notiﬁcation Service 70 ...................................................................................................

3 VDI, cloning and hardware detection 71 ..............................................................................................

3.1 Resolving cloning questions 74 .......................................................................................................

3.2 Hardware identiﬁcation 77 .............................................................................................................

3.3 Master for Cloning 77 ....................................................................................................................

4 ESET Bridge (HTTP Proxy) 80 ...............................................................................................................

5 ESET Management Agent Deployment 80 ............................................................................................

5.1 Add computers using RD Sensor 80 .................................................................................................

5.1 ESET Rogue Detection Sensor policy settings 82 .......................................................................................

5.1 RD Sensor installation 83 ................................................................................................................

5.2 Local deployment 84 .....................................................................................................................

5.2 Create Agent and ESET security product installer 84 ...................................................................................

5.2 Live Installer behavior 88 ................................................................................................................

5.2 Create Agent script installer 89 ..........................................................................................................

5.2 Agent deployment - Linux 91 ............................................................................................................

5.2 Agent deployment - macOS 92 ..........................................................................................................

5.3 Remote deployment 93 ..................................................................................................................

5.3 Agent deployment using GPO or SCCM 94 ..............................................................................................

5.3 Deployment steps - SCCM 95 ............................................................................................................

5.3 ESET Remote Deployment Tool 112 ....................................................................................................

5.3 ESET Remote Deployment Tool prerequisites 113 .....................................................................................

5.3 Select computers from Active Directory 113 ...........................................................................................

5.3 Scan the local network for computers 115 .............................................................................................

5.3 Import a list of computers 117 ..........................................................................................................

5.3 Add computers manually 119 ...........................................................................................................

5.3 ESET Remote Deployment Tool - troubleshooting 121 .................................................................................

5.4 Agent protection 122 ....................................................................................................................

5.5 ESET Management Agent settings 123 ............................................................................................

5.5 Create a Policy to enable ESET Management Agent Password protection 124 .......................................................

5.6 Troubleshooting - Agent connection 126 .........................................................................................

6 ESET PROTECT Cloud Main Menu 127 ..................................................................................................

6.1 Dashboard 128 .............................................................................................................................

6.1 Drill down 132 ...........................................................................................................................

6.2 Managed Customers 134 ...............................................................................................................

6.3 Computers 135 .............................................................................................................................

6.3 Computer Details 137 ...................................................................................................................

6.3 Computer Preview 143 ..................................................................................................................

6.3 Remove computer from management 144 .............................................................................................

6.3 Unusually high traﬃc from managed computers 146 ..................................................................................

6.3 Groups 146 ...............................................................................................................................

6.3 Group Actions 147 .......................................................................................................................

6.3 Group Details 149 .......................................................................................................................

6.3 Static Groups 150 ........................................................................................................................

6.3 Create a new Static Group 150 .........................................................................................................

6.3 Export Static Groups 152 ................................................................................................................

6.3 Import Static Groups 153 ................................................................................................................

6.3 Static Group tree for ESET Business Account / ESET MSP Administrator 155 .........................................................

6.3 Dynamic Groups 156 ....................................................................................................................

6.3 Create a new Dynamic Group 157 ......................................................................................................

6.3 Move Static or Dynamic Group 159 .....................................................................................................

6.3 Assign Client Task to a Group 161 ......................................................................................................

6.3 Assign Policy to a Group 162 ............................................................................................................

6.4 Detections 163 .............................................................................................................................

6.4 Manage Detections 166 .................................................................................................................

6.4 Detection Preview 167 ..................................................................................................................

6.4 Create Exclusion 168 ....................................................................................................................

6.4 ESET security products compatible with exclusions 171 ...............................................................................

6.4 Ransomware Shield 171 .................................................................................................................

6.4 ESET Inspect Cloud 172 .................................................................................................................

6.5 Vulnerabilities 172 ........................................................................................................................

6.6 Reports 172 .................................................................................................................................

6.6 Create a new report template 175 ......................................................................................................

6.6 Generate report 178 .....................................................................................................................

6.6 Schedule a report 179 ...................................................................................................................

6.6 Outdated applications 180 ..............................................................................................................

6.6 SysInspector log viewer 180 ............................................................................................................

6.6 Hardware Inventory 181 .................................................................................................................

6.6 Audit log report 183 .....................................................................................................................

6.7 Tasks 183 ....................................................................................................................................

6.7 Tasks overview 185 ......................................................................................................................

6.7 Progress indicator 187 ...................................................................................................................

6.7 Status icon 188 ..........................................................................................................................

6.7 Task details 188 .........................................................................................................................

6.7 Client Tasks 190 .........................................................................................................................

6.7 Client Task Triggers 191 .................................................................................................................

6.7 Assign Client Task to a Group or Computer(s) 193 .....................................................................................

6.7 Anti-Theft Actions 195 ...................................................................................................................

6.7 Diagnostics 197 ..........................................................................................................................

6.7 Display Message 199 ....................................................................................................................

6.7 End computer isolation from network 200 ..............................................................................................

6.7 Export Managed Products Conﬁguration 201 ...........................................................................................

6.7 Isolate computer from network 202 ....................................................................................................

6.7 Log out 203 ..............................................................................................................................

6.7 Modules Update 204 .....................................................................................................................

6.7 Modules Update Rollback 205 ...........................................................................................................

6.7 On-Demand Scan 207 ...................................................................................................................

6.7 Operating System Update 209 ..........................................................................................................

6.7 Quarantine Management 211 ...........................................................................................................

6.7 Product Activation 212 ..................................................................................................................

6.7 Reset Cloned Agent 213 .................................................................................................................

6.7 Rogue Detection Sensor Database Reset 214 ..........................................................................................

6.7 Run Command 215 ......................................................................................................................

6.7 Run SysInspector Script 217 ............................................................................................................

6.7 Send File to ESET LiveGuard 218 .......................................................................................................

6.7 Server Scan 218 .........................................................................................................................

6.7 Shutdown computer 219 ................................................................................................................

6.7 Software Install 220 .....................................................................................................................

6.7 Safetica software 224 ...................................................................................................................

6.7 Software Uninstall 225 ..................................................................................................................

6.7 Stop Managing (Uninstall ESET Management Agent) 227 .............................................................................

6.7 SysInspector Log Request (Windows only) 228 ........................................................................................

6.7 Upgrade Agent 229 ......................................................................................................................

6.7 Upload Quarantined File 230 ............................................................................................................

6.7 Server Tasks 232 ........................................................................................................................

6.7 Delete Not Connecting Computers 233 .................................................................................................

6.7 Generate Report 234 ....................................................................................................................

6.7 Rename computers 236 .................................................................................................................

6.7 Task trigger types 237 ..................................................................................................................

6.7 Cron expression interval 239 ............................................................................................................

6.7 Advanced Settings - Throttling 241 .....................................................................................................

6.7 Throttling Examples 245 ................................................................................................................

6.8 Installers 247 ...............................................................................................................................

6.9 Policies 250 ..................................................................................................................................

6.9 Policies Wizard 252 ......................................................................................................................

6.9 Flags 253 .................................................................................................................................

6.9 Manage Policies 254 .....................................................................................................................

6.9 How Policies are applied to clients 255 .................................................................................................

6.9 Ordering Groups 255 ....................................................................................................................

6.9 Enumerating Policies 256 ...............................................................................................................

6.9 Merging Policies 258 .....................................................................................................................

6.9 Example scenario of merging policies 259 .............................................................................................

6.9 Conﬁguration of a product from ESET PROTECT Cloud 263 ............................................................................

6.9 Assign a Policy to a Group 263 ..........................................................................................................

6.9 Assign a Policy to a Client 265 ..........................................................................................................

6.9 How to use Override mode 266 .........................................................................................................

6.10 Notiﬁcations 268 .........................................................................................................................

6.10 Manage Notiﬁcations 270 ..............................................................................................................

6.10 Events on managed computers or groups 271 .......................................................................................

6.10 Server status changes 272 ............................................................................................................

6.10 Dynamic group changes 274 ..........................................................................................................

6.10 Distribution 274 ........................................................................................................................

6.11 Status Overview 276 ...................................................................................................................

6.12 ESET Solutions 278 .....................................................................................................................

6.12 Simpliﬁed Deployment for ESET LiveGuard Advanced 279 ...........................................................................

6.12 Simpliﬁed Deployment for ESET Full Disk Encryption 281 ............................................................................

6.13 More 282 ...................................................................................................................................

6.13 Submitted Files 283 ....................................................................................................................

6.13 Exclusions 284 ..........................................................................................................................

6.13 Quarantine 287 .........................................................................................................................

6.13 Computer Users 288 ...................................................................................................................

6.13 Add New Users 289 ....................................................................................................................

6.13 Edit Users 291 ..........................................................................................................................

6.13 Create New User Group 293 ...........................................................................................................

6.13 Dynamic Group Templates 294 ........................................................................................................

6.13 New Dynamic Group Template 295 ...................................................................................................

6.13 Rules for a Dynamic Group template 296 .............................................................................................

6.13 Operations 297 .........................................................................................................................

6.13 Rules and logical connectors 297 ......................................................................................................

6.13 Template rules evaluation 299 ........................................................................................................

6.13 Dynamic Group template - examples 301 ............................................................................................

6.13 Dynamic Group - a security product is installed 302 .................................................................................

6.13 Dynamic Group - a speciﬁc software version is installed 302 ........................................................................

6.13 Dynamic Group - a speciﬁc version of a software is not installed at all 303 .........................................................

6.13 Dynamic Group - a speciﬁc version of a software is not installed but other version exists 303 ....................................

6.13 Dynamic Group - a computer is in speciﬁc subnet 304 ...............................................................................

6.13 Dynamic Group - installed but not activated version of server security product 305 ...............................................

6.13 How to automate ESET PROTECT Cloud 305 ..........................................................................................

6.13 License Management 307 ..............................................................................................................

6.13 Cloud Eligible Licenses 310 ............................................................................................................

6.13 Access Rights 311 ......................................................................................................................

6.13 Users 312 ...............................................................................................................................

6.13 User actions and user details 314 .....................................................................................................

6.13 Mapped users 316 ......................................................................................................................

6.13 Assign a Permission Set to a User 319 ................................................................................................

6.13 Permission Sets 321 ....................................................................................................................

6.13 Manage Permission Sets 323 ..........................................................................................................

6.13 List of permissions 325 .................................................................................................................

6.13 Audit Log 329 ...........................................................................................................................

6.13 Settings 330 ............................................................................................................................

6.13 Export logs to Syslog 332 ..............................................................................................................

6.13 Syslog server 332 ......................................................................................................................

6.13 Syslog security restrictions and limits 333 ............................................................................................

6.13 Events exported to JSON format 334 ..................................................................................................

6.13 Events exported to LEEF format 342 ..................................................................................................

6.13 Events exported to CEF format 343 ...................................................................................................

7 ESET PROTECT Cloud for Managed Service Providers 350 ...................................................................

7.1 Features of ESET PROTECT Cloud for MSP users 352 .........................................................................

7.2 Create a new ESET PROTECT Cloud user in ESET MSP Administrator 354 .............................................

7.3 Deployment process for MSP 356 ...................................................................................................

7.3 Local deployment of Agent 357 .........................................................................................................

7.3 Remote deployment of Agent 357 ......................................................................................................

7.4 MSP Licenses 358 .........................................................................................................................

7.5 Start MSP customer setup 359 .......................................................................................................

7.6 Skip MSP customer setup 363 ........................................................................................................

7.7 Create custom installer 364 ...........................................................................................................

7.8 MSP Users 365 .............................................................................................................................

7.9 Tagging of MSP objects 367 ...........................................................................................................

7.10 MSP Status overview 368 .............................................................................................................

8 Cloud Mobile Device Management 369 ................................................................................................

8.1 Enrollment—Add mobile devices 370 ...............................................................................................

8.1 Enrollment—Android with Microsoft Intune 374 ........................................................................................

8.1 Enrollment—iOS with ABM 375 ..........................................................................................................

8.2 Manage mobile devices 378 ...........................................................................................................

8.2 Web control for Android 379 ............................................................................................................

8.2 OS updates management 380 ..........................................................................................................

8.3 Migration to the Cloud MDM (from the on-premises MDM) 381 ...........................................................

9 ESET PROTECT Cloud Migration scenarios 382 ....................................................................................

9.1 Partial Migration from ESMC 7 / ESET PROTECT to ESET PROTECT Cloud 384 ........................................

10 How to remove ESET PROTECT Cloud from your network 392 ...........................................................

10.1 Last ESET PROTECT Cloud license expiration 394 ............................................................................

11 Automatic updates 395 ......................................................................................................................

11.1 ESET Management Agent automatic upgrade 396 ...........................................................................

11.2 Automatic updates of ESET security products 396 ..........................................................................

11.2 Conﬁgure automatic product updates 399 ............................................................................................

12 About ESET PROTECT Cloud 400 ........................................................................................................

13 Security for ESET PROTECT Cloud 400 ...............................................................................................

14 Preview features 404 .........................................................................................................................

15 ESET Connect 405 ..............................................................................................................................

16 Terms of Use 410 ...............................................................................................................................

16.1 ESET Management Agent EULA 414 ...............................................................................................

16.2 Data Processing Agreement 420 ...................................................................................................

16.3 Standard Contractual Clauses 422 ................................................................................................

17 Privacy Policy 446 ..............................................................................................................................

1

Introduction to ESET PROTECT Cloud

Welcome to ESET PROTECT Cloud. ESET PROTECT Cloud enables you to manage ESET products on workstations

and servers in a networked environment with up to 50,000 devices from one central location. Using the ESET

PROTECT Cloud Web Console, you can deploy ESET solutions, manage tasks, enforce security policies, monitor

system status and quickly respond to problems or threats on remote computers.

See the ESET Glossary for more details about ESET technologies and the types of detections/attacks they

protect against.

To start using ESET PROTECT Cloud, see Getting started with ESET PROTECT Cloud.

ESET PROTECT Cloud is made up of the following components:

ESET PROTECT Cloud as a service

ESET PROTECT Cloud Web Console

• The Web Console interprets the data stored in the ESET PROTECT Cloud database. It visualizes the vast

amounts of data into clear dashboards and reports, enforces policies and carries out tasks on agents and

other ESET applications.

Live Installer

• A small application consisting of ESET Management Agent and an option to contain business endpoint

product in a streamlined and easy-to-use package.

• ESET Management Agent is a small application with no graphical user interface that executes the

commands of ESET PROTECT Cloud on connected clients. It executes the tasks, collects logs from ESET

applications, interprets and forces policies, and performs other valid tasks such as software deployment and

general computer monitoring.

• It is an easily downloadable, pre-configured package containing an Agent and security product in the form

of a streamlined installer that will automatically connect to the proper cloud instance and activate itself with

a valid license with minimal interaction required from the user. The installer will identify the right platform

and download the proper security product package.

• The Agent is a lightweight application that facilitates all communication between the ESET security product

on a client computer and ESET PROTECT Cloud.

ESET security products

• ESET security products protect client computers and servers from threats.

• ESET PROTECT Cloud supports the following ESET security products.

ESET Business Account

• A central entry point for business customers or an identity provider to ESET PROTECT Cloud.

• Serves as a single-sign-on for business customers to view their licenses, activated services, perform user

management, and more.

2

• An ESET business account is required to activate the ESET PROTECT Cloud instance.

• See the ESET Business Account Online Help for more information.

ESET MSP Administrator 2

• A license management system for ESET MSP partners.

• See the ESET MSP Administrator 2 Online Help for more information.

ESET Remote Deployment Tool

• A tool that can remotely deploy Live Installer to the network.

• It can remotely map the network and sync with AD or support the import of targets on which the product

will be deployed.

ESET Bridge (HTTP Proxy)—You can use ESET Bridge with ESET PROTECT Cloud as a Proxy service to:

• Download and cache: ESET module updates, installation and update packages pushed by ESET PROTECT

Cloud (for example, ESET Endpoint Security MSI installer), ESET security product updates (component and

product updates), ESET LiveGuard results.

• Forward communication from ESET Management Agents to ESET PROTECT Cloud.

ESET Active Directory Scanner—Synchronize Active Directory computers and users with the ESET PROTECT Cloud

Web Console.

ESET Cloud Mobile Device Management (Cloud MDM)—Provides Android and iOS mobile device management

and mobile security administration.

The diagram below shows the simplified ESET PROTECT Cloud architecture:

3

About Help

The Administration guide was written to help you get familiar with ESET PROTECT Cloud and provides instructions

to use it.

For consistency and to help prevent confusion, the terminology used throughout this guide is based on the ESET

PROTECT Cloud parameter names. We also use a set of symbols to highlight topics of specific interest or

significance.

Notes can provide valuable information, such as specific features or a link to a related topic.

This requires your attention and it should not be skipped. Usually, it provides non-critical but significant

information.

Critical information you should treat with increased caution. Warnings are placed specifically to deter you

from committing potentially harmful mistakes. Please read and understand text placed in warning brackets,

as it references highly sensitive system settings or something risky.

Example scenario that describes a user case relevant for the topic where it is included. Examples are used

to explain more complicated topics.

4

Convention Meaning

Bold type Names of interface items such as boxes and option buttons.

Italic type

Placeholders for information you provide. For example, filename or path means you type the

actual path or a name of file.

Courier New Code samples or commands.

Hyperlink Provides quick and easy access to cross-referenced topics or external web location. Hyperlinks

are highlighted in blue and may be underlined.

%ProgramFiles%

The Windows system directory which stores installed programs of Windows and others.

• Online Help is the primary source of help content. The latest version of Online Help will automatically be

displayed when you have a working internet connection.

• Topics in this guide are divided into several chapters and sub-chapters. You can find relevant information

by using the search field at the top.

• The ESET Knowledgebase contains answers to the most frequently asked questions, as well as

recommended solutions for various issues. Regularly updated by ESET technical specialists, the

Knowledgebase is the most powerful tool for resolving various types of problems.

• The ESET Forum provides ESET users with an easy way to get help and to help others. You can post any

problem or question related to your ESET products.

• You can post your rating and/or provide a feedback on a specific topic in help: Click the Was this

information helpful? link underneath the help page.

Icon legend

This is a collection of icons used throughout ESET PROTECT Cloud Web Console with their description. Some of

the icons depict actions, item types or current status. Most icons are displayed in one of three colors to denote

the accessibility of an element:

Default icon - available action

Blue icon - highlighted element when you hover with mouse pointer

Gray icon - action not available

Status icon Descriptions

Details about the client device.

Add Device - add new devices.

New Task - add new task.

New Notification - add new notification.

New Static/Dynamic Groups - add new groups.

Edit - you can edit your created tasks, notifications, reports template, groups, policies, etc.

Duplicate - lets you create a new policy based on the existing policy you have selected, a new name

is required for the duplicate.

5

Status icon Descriptions

Move - computers, policies, Static or Dynamic Groups.

Access Group - Move the object to another Static Group where it is available to users with sufficient

rights for the target group. Changing the Access Group is useful when solving access issues with

other users. Access Group sets the object's Static Group and access to the object based on the user's

access rights.

Delete - removes the selected client, group, etc completely.

Rename multiple items - if you select multiple items you can rename them one by one in a list or

use Regex search and replace multiple items at once.

Scan - using this option will run the On Demand Scan task on the client that reported the detection.

Update > Update Modules - using this option will run the Modules Update task (triggers an update

manually).

Update > Update ESET products - Update ESET products installed on the selected device.

Update > Update Operating System - Update the operating system on the selected device.

Audit Log - View the Audit Log for the selected item.

Run Task for mobile devices.

Re-enroll - Re-enroll a mobile device.

Unlock - device will be unlocked.

Lock - device will be locked when suspicious activity is detected or the device is marked as missing.

Find - if you want to request the GPS coordinates of your mobile device.

Siren / Lost Mode sound - triggers a loud siren remotely, the siren will start even if your device is

set to mute.

Factory reset - all data stored in your device will be permanently erased.

Power - Click a computer and select Power > Reboot to reboot the device. You can configure the

managed computers' restart/shutdown behavior. The computers must run ESET Management Agent

9.1 and later and an ESET security product that supports this setting.

Restore - restore quarantined file to its original location.

Shutdown - Click a computer and select Power > Shutdown to shut down the device. You can

configure the managed computers' restart/shutdown behavior. The computers must run ESET

Management Agent 9.1 and later and an ESET security product that supports this setting.

Deactivate Products

Log out - Click a computer and select Power > Log out to log all users out of the computer.

Run Task - select a task and configure trigger and throttling (optional) for this task. The task will be

queued according to the task settings. This option immediately triggers an existing task that you

select from a list of available tasks.

Recent tasks - shows recent tasks. Click a task to execute it again.

Assign User - assign user to a device. You can manage users in Computer Users.

Manage Policies - a policy can also be assigned directly to a client (multiple clients), not just a

group. Select this option to assign the policy to selected client(s).

Send Wake-Up Call - ESET PROTECT Cloud runs instant replication of the ESET Management Agent

on a client machine via EPNS. This is useful when you do not want to wait for the regular interval

when the ESET Management Agent connects to ESET PROTECT Cloud. For example when you want a

Client Task to be run immediately on client(s) or if you want a Policy to be applied right away.

Isolate from network

6

Status icon Descriptions

End network isolation

Connect via RDP - generate and download a

.rdp

file that will let you connect to target device via

Remote Desktop Protocol.

Mute - if you select a computer and press Mute, the Agent on this client stops reporting to ESET

PROTECT Cloud; it will only aggregate the information. A muted icon will be displayed next to a

computer name in the Muted column.

When muting is disabled by clicking Un-mute, the muted computer will report again and

communication between ESET PROTECT Cloud and the client is restored.

Disable - disable or remove a setting or selection.

Assign - assign a Policy to client or groups.

Import - select Reports / Policies you want to import.

Export - select Reports / Policies you want to export.

Tags - Edit tags (assign, unassign, create, delete).

Static Group

Dynamic Group

Not apply policy flag

Apply policy flag

Force policy flag

Triggers - See the list of Triggers for the selected Client Task.

Desktop

Mobile

Server

File Server

Mail Server

Gateway Server

Collaboration Server

ESET Management Agent

Mobile Device Connector

Rogue Detection Sensor

ESET Bridge

Antivirus detection type. See all detection types in Detections.

Click a computer and select Solutions > Deploy security product to deploy an ESET security

product to the computer.

Click a computer or the gear icon next to a static group and select Solutions > Enable ESET

LiveGuard to activate and enable the ESET LiveGuard Advanced.

ESET Inspect Connector

Click Computers > click a computer or select more computers and click Computer > Solutions >

Enable ESET Inspect to deploy ESET Inspect Connector to the managed Windows/Linux/macOS

computers. ESET Inspect Cloud is only available when you have ESET Inspect Cloud license and ESET

Inspect Cloud connected to ESET PROTECT Cloud. A Web Console user needs Read permission or

above for Access to ESET Inspect.

7

Status icon Descriptions

Click a computer and select Solutions > Enable encryption to enable ESET Full Disk Encryption

on the selected computer.

The computer has ESET Full Disk Encryption enabled.

New features in ESET PROTECT Cloud

New dashboard for ESET Cloud Office Security

From now on, if you´re using ESET Cloud Office Security, you can access a new dashboard displaying all the

important data related to the security of your Office 365 environment. Learn more

Company view for MSP customers

MSP administrators can filter data in the Dashboard section per customer. In addition, there´s a new dedicated

menu section, Managed customers, where administrators can get an overview of all managed customers. MSP

administrators can now also filter report templates per customer when creating scheduled reports via the

Schedule reports task or a server task. Learn more

New delivery method for notifications

We´re introducing a new way to deliver notifications - webhooks. Webhooks give you another option to receive

notifications from ESET PROTECT Cloud, such as a message in your primary communication channel. Learn more

Improved search

You can now search within ESET PROTECT Cloud more easily without the need to choose the category first. Simply

start writing the keyword, and it will search in all categories. Learn more

Other improvements and bug fixes

Find out what else has been improved in the changelog.

Release Notes

Release Notes are only available in English.

ESET PROTECT Cloud 4.4

• ADDED: New dashboard for customers using ESET Cloud Office Security

• ADDED: Data filter per customer for MSP administrators in the Dashboard section

• ADDED: New section for MSP administrators, "Managed Customers", offering an overview of all managed

customers

8

• ADDED: Ability for MSP administrators to filter report templates per customer when creating scheduled

reports

• ADDED: New delivery method for notifications - webhooks

• ADDED: New branding visuals within the console

• IMPROVED: Easier search within the console with no need to first choose a category

• IMPROVED: Ability to filter policies by name

• IMPROVED: Information about the creation and download of installers added to the Audit Log

• IMPROVED: MSP customers ready for a set up distinguished by an icon

• IMPROVED: Asynchronous sending of enrollment emails during the mobile device enrollment

• IMPROVED: Wi-fi settings available via QR code during Device owner enrollment (MDM)

• IMPROVED: New version of the AV Remover and Log Collector in the Management Agent

• CHANGED: The "Auto-updates" policy will become a part of the "Common features" policy when the new

Configuration module is released (planned for July)

• FIXED: Creating a dynamic group template based on a value "LiveGuard is not working due to a license

problem" not functioning properly

• FIXED: Dynamic group template based on a value "macOS is preventing the ESET security product from

accessing some folders" not working properly

• Other minor improvements and bug fixes

ESET PROTECT Cloud 4.3

• ADDED: An MDR Report Template for offices and partners delivering ESET Services

• ADDED: A column for mobile device IMEIs in the device list and the possibility to filter the devices by IMEI

• ADDED: The ability to combine Computer name, Database version and Last connection in one report

• IMPROVED: Extended certificate validity for mobile devices - devices do not need to connect to an MDM

server frequently to stay protected

• FIXED: Issues with displaying the Product Tour in the Safari browser

• FIXED: Various localization bugs

• Other minor improvements and bug fixes

ESET PROTECT Cloud 4.2

• ADDED: Detections are grouped by common attributes

9

• ADDED: Migration of mobile devices to cloud MDM

• ADDED: Syslog includes the operating system of a computer, and the full hierarchy and description of a static

group

• ADDED: Product Navigator has a link to ESET Cloud Office Security (available later in April 2023)

• IMPROVED: Active Directory Synchronization (time of last sync, ability to deactivate and regenerate token)

• FIXED: Incorrect filter behavior when multiple license statuses are selected

• Various other minor improvements and bug fixes

ESET PROTECT Cloud 4.1

• ADDED: Enrollment support for Android mobile devices via Microsoft Intune Management Console

• ADDED: Column "Investigated by ESET" in incident overview in the ESET Inspect dashboard

• ADDED: Ability to add column FQDN and Serial Number in the Computers section

• IMPROVED: Size values in Submitted Files

• FIXED: Inability to resolve/unresolve detections when the parent group is selected in the tree

• FIXED: Incorrect encryption process (EFDE) status in the ESET Solutions section

• FIXED: Wrong ESET LiveGuard license was shown while editing the existing software install task

• Various other minor improvements and bug fixes

ESET PROTECT Cloud 4.0

• ADDED: Basic incident overview in the ESET Inspect dashboard

• ADDED: CEF format for Syslog

• ADDED: Reporting of absolute and relative free space for hard drives in HW inventory

• ADDED: Log out action in the Computer context menu (under Power)

• ADDED: Log out Client Task

• ADDED: Ability to filter Computers by FQDN

• ADDED: Ability to filter Computers by Serial Number

• ADDED: Last boot time in computer details

• ADDED: Ability to deploy LiveGuard on all devices in a static group via context menu action

• ADDED: Ability to reset default filters

10

• ADDED: Static Group name in Syslog events

• ADDED: Ability to see the progress of removing client tasks

• ADDED: Ability to filter unassigned policies in the Policies section

• ADDED: Ability to sort policies in the "Last Modified By" column

• ADDED: Support for time-elapsed (duration) filters in Dynamic Groups

• ADDED: Comma separator for thousands place in table numbers

• IMPROVED: Table numbers are now aligned right

• IMPROVED: Selecting a product from the repository in the Software Install task

• IMPROVED: "Deploy ESET LiveGuard" through the computer's or group's context menu now leverages a

better mechanism that is used in the dedicated ESET Solutions section

• IMPROVED: Filtering by Detection Type

• IMPROVED: New version of Log Collector (version 4.6.0.0) in Management Agent

• IMPROVED: Solutions deployment supports computers in site/company location based on hierarchy

• IMPROVED: Example section in the "Select time interval" filter

• CHANGED: Limit from 100 to 1000 when opening selected objects

• CHANGED: Disabled optional use OPAL in built-in encryption policy "Encrypt all disks - Recommended"

• FIXED: The license list occasionally disappears when scrolling through a long License Management list

• FIXED: The date/time filter does not work correctly on the localized web console

• FIXED: All policies are hidden except auto-update when logging in to the console for the first time

• FIXED: Info message about default value for time-based criteria in Notifications is shown when it is not

mandatory

• FIXED: Network adapter(s) screen informs that the latest version of an agent is required, even though the

latest version is installed

• FIXED: Default presets for Computers/Detections sections are overwritten in a special scenario

• FIXED: Inaccurate problem count in License Management badge in specific scenarios

• FIXED: Missing limit for quarantine management actions, which causes an error message in some cases

• FIXED: HW inventory reports the TPM manufacturer version instead of the specification version

• Various other minor improvements and bug fixes

11

ESET PROTECT Cloud 3.5

• ADDED: Initial configuration (Set up protection)

• ADDED: Dark theme

• ADDED: Ability to switch between Absolute and Relative time in tables

• ADDED: Ability to add column Hash in Detections section

• ADDED: Ability to search by Hash in the Detections section

• ADDED: Ability to search by Object in the Detections section

• ADDED: Ability to distinguish, whether BitLocker is activated on a particular machine

• ADDED: Filtering options in Computer details - Installed Applications screen

• ADDED: Computer preview - the ability to reset displayed sections into default

• ADDED: Ability to modify Computer name and Description directly from the Computer preview panel

• ADDED: Ability to mute/unmute Computer directly from the Computer preview panel

• ADDED: Section name as a prefix in the browser tab title

• IMPROVED: VDI support (mostly improvements around instant clones)

• IMPROVED: Network Adapters (part of Computer details - Details - Hardware) are more readable in the case

of IPv4/IPv6

• IMPROVED: Multiplatform support when deploying or enabling features via Solutions in the Computer

context menu

• IMPROVED: Displaying of Inspect button is now dependent on the permission set "Access to ESET Inspect"

• IMPROVED: Filter Advisor remembers item sorting

• IMPROVED: Information in the Detection type column was split into two separate columns Detection

Category and Type

• IMPROVED: Creation of New Report Template for newly created Report category

• FIXED: Save filter set is not working correctly in all sections

• FIXED: Specific scenario causes license sync breakage (if static group below company has the same name as a

site that is going to be created in EBA)

• FIXED: When you load a saved filter set, it is not applied unless you edit it (various sections)

• FIXED: Filter "≤ # OF ALERTS" is not working correctly (Computers section)

• Various other minor improvements and bug fixes

12

ESET PROTECT Cloud 3.4

• ADDED: Advanced Filters in the Computers section

• ADDED: Native ARM64 support for ESET Management Agent for macOS

• ADDED: "Waiting" state in the Component version status section on Status Overview for better

communication of auto-updates (available from ESET Endpoint Antivirus/Security for Windows version 9.1)

• ADDED: Site structure from ESET Business Account synchronizes in the static group tree

• ADDED: New rebooting option-administrator can set up reboots in a way that the end-users can postpone

them (available from ESET Endpoint Antivirus/Security for Windows version 9.1)

• ADDED: Information on how many more devices can enable ESET LiveGuard on the ESET LiveGuard

Dashboard

• ADDED: Dark Theme preview feature

• ADDED: Limited-input device-simple enrollment flow for Android-based devices that do not have access to

emails or a camera for scanning QR codes

• ADDED: Support for deployment of the latest version in the software installation task (the latest version at

the moment of task execution, it is not necessary to select a specific version anymore)

• ADDED: Creation date column in the Installers section

• ADDED: Reset functionality for columns in tables

• ADDED: Warning to Audit log access right

• ADDED: "Installation Date" column in Computer details - Installed Applications screen

• ADDED: Ability to select multiple monitored static groups in a single notification

• ADDED: Reporting human-readable Windows operating system version is displayed in the OS Service Pack

column in the Computers section

• ADDED: OS build version collected from macOS is displayed in the OS Service Pack column in the Computers

section

• ADDED: Agents tile in the Status Overview section for better identification of unmanaged computers

• ADDED: Instance ID is available in the console's About section (previously only available in ESET Business

Account)

• ADDED: Console users can deploy ESET Full Disk Encryption (EFDE) on recommended (portable) devices in

the ESET Solutions screen

• IMPROVED: EFDE does not deploy to devices using BitLocker for drive encryption

• IMPROVED: Reboot and shut down experience on macOS (user is notified about restart and can cancel it in

60 seconds)

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• IMPROVED: Tasks planned ASAP are executed in the order in which they were created in the console

• IMPROVED: Admin password is not required when enrolling a new mobile device. However, ESET strongly

recommends you use an admin password for the full functionality of certain features

• IMPROVED: Every ASAP trigger created by the user in the console must have an expiration set (less than six

months)

• IMPROVED: HIPS detections now contain user and hash

• IMPROVED: New version of AVRemover and Log Collector in the Management Agent

• FIXED: Several functionality problems with the dynamic group template selector

• FIXED: Scheduled client tasks without "Invoke ASAP If Event Missed" pre-selected could be executed with the

wrong timing if the computer woke up from sleep or hibernation

• FIXED: Tags assigned to a "Client Task" are automatically assigned to applicable computers

• FIXED: Unavailable EDR element in the Component version status section on the Status Overview screen

• Various other minor improvements and bug fixes

ESET PROTECT Cloud 3.3

• ADDED: Manage up to 50,000 devices (according to purchased license)

• ADDED: Support for ESET Inspect Cloud (EDR solution)

• ADDED: Easy trial, deployment and purchase of ESET Full Disk Encryption (EFDE)

• ADDED: Preview feature - Advanced Filters in the Computers section

• ADDED: New buttons under the table in the Computers section and Detection section

• ADDED: Right-click tables to open the context menu

• ADDED: Enrollment link expiration and device certificate renewal information to the enrollment email

• ADDED: Built-in policies for V7 product for macOS and HTTP proxy

• ADDED: Ability to turn on the "Remote Host" column in the Computers section

• ADDED: Console users can configure (in Settings) the behavior of newly enrolled devices deduplication in the

console

• ADDED: Console users receive an email notification that contains a link that redirects the user into the

Computer details section in the console

• IMPROVED: Console users receive a notification about multiple detections occurring on managed computers

aggregated in one email message

• IMPROVED: Remove button was moved behind the gear icon in the ESET Solutions section

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ESET PROTECT Cloud Owner's manual

ESET PROTECT Cloud Owner's manual

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