Geovision GV-Cloud Access Control User manual

GV-Cloud Access Control

User's Manual

CLOUDAS-UM-A

Under the copyright laws, this manual may not be copied, in whole or in part,

without the written consent of GeoVision.

Every effort has been made to ensure that the information in this manual is

accurate. GeoVision, Inc. makes no expressed or implied warranty of any kind

and assumes no responsibility for errors or omissions. No liability is assumed

for incidental or consequential damages arising from the use of the information

or products contained herein. Features and specifications are subject to

change without notice.

GeoVision, Inc.

9F, No. 246, Sec. 1, Neihu Rd.,

Neihu District, Taipei, Taiwan

Tel: +886-2-8797-8377

Fax: +886-2-8797-8335

http://www.geovision.com.tw

Trademarks used in this manual: GeoVision, the GeoVision logo and GV

series products are trademarks of GeoVision, Inc. Windows is the registered

trademark of Microsoft Corporation.

July 2023

Scan the following QR codes for product warranty and technical support

policy:

[Warranty] [Technical Support Policy]

  
 
i 
Contents 
Concepts .............................................................................................. iii 
Chapter 1  Introduction ......................................................................... 1 
1  Key Features ........................................................................................................... 2 
2  Compatible Web Browsers ...................................................................................... 2 
3  Compatible GeoVision Products .............................................................................. 3 
4  Licenses .................................................................................................................. 3 
Chapter 2  Getting Started .................................................................... 4 
1  Login ....................................................................................................................... 4 
2  Adding Licenses ...................................................................................................... 5 
Chapter 3  Main Screen......................................................................... 6 
Chapter 4  Settings ............................................................................. 10 
1  Setup Flowchart .....................................................................................................10 
2  Adding Controllers ..................................................................................................11 
2.1  Adding a Device ...........................................................................................12 
2.2  Enabling a Door ............................................................................................14 
3  Adding Access Rules ..............................................................................................15 
3.1  Adding Access Rules ....................................................................................15 
3.2  Adding Holidays ...........................................................................................17 
4  Adding Users and Cards ........................................................................................19 
4.1  Adding a User and a Card ............................................................................19 
4.2  Batch Enrolling Users and Cards ..................................................................22 
5  Adding Operators and Regions ..............................................................................23 
5.1  Adding Operators .........................................................................................23 
5.2  Changing the Operator Type ........................................................................26 
5.3  Adding Regions ............................................................................................27 
Chapter 5  Other Functions ................................................................ 28 
1  E-Mail and App Notifications ...................................................................................28 
2  Web and Desktop Notifications ...............................................................................30 

 
 
ii 
2  Log Search .............................................................................................................31 
3  Two-Factor Authentication ......................................................................................32 
Chapter 6  Video Integration .............................................................. 33 
1  Receiving Snapshots and Live Stream ...................................................................34 
1.1  Creating a Host on GV-Cloud VMS ..............................................................35 
1.2  Configuring a Controller ................................................................................36 
1.3  Viewing Live Stream .....................................................................................37 
2  Accessing Playback................................................................................................38 
2.1  Adding a Playback License ...........................................................................39 
2.2  Creating a Host on GV-Cloud VMS ..............................................................39 
2.3  Configuring GV-Cloud Bridge and GV-AS Bridge .........................................40 
2.4  Accessing Playback......................................................................................42 
Chapter 7  Audit Log ........................................................................... 43 
Chapter 8  E-Map ................................................................................. 44 
1  Adding a Map ................................................................................................44 
2  Setting up the Event List and Popup Map ......................................................46 
3  Door Controls on the Menu and Map .............................................................47 
Appendix ............................................................................................. 48 
Log Messages ........................................................................................................48 

iii

Concepts

Understanding the following concepts may help you read through the manual.

User

A user is a user account that has been created in the database and

assigned one or more cards for accessing authorized sites.

Operator

An operator is a person using GV-Cloud Access Control to monitor

doors, enroll users and cards, or configure the settings. Operators

come in two types. “Master” operators have full access to GV-Cloud

Access Control functions and settings. “Non-master” operators can

only access Monitoring, User List, Access / Event Log, and Operator

Privileges of the specified Region / Access Rule.

Access Rule

An access rule is when a user can access a secure site during the

week and on holidays.

For details, see 4.3 Adding Access Rules.

Region Manager

A region manager is an “non-master” operator who oversees the

controllers and doors in a specific region. The region manager has full

privileges to read, write, and execute on all devices under his control.

For details, see 4.5 Adding Operators and Regions.

Door Alarm Status

The door alarm status is the alarms are activated when alarm

conditions are detected by sensors. GV-Cloud Access Control

supports 4 types of door alarm status from GV-AS Controller:

Force Open, Hold Open, Tamper, and Fire Alarm.

To enable the alarm devices on GV-AS Controller, go to the

Parameter Configuration page of its Web interface.

To enable the sensors on GV-AS Controller, go to the Input

Configuration page of its Web interface.

 For GV-AS21xx / AS41xx series, see 8.2.2 Parameter

Configuration, 8.2.6 Input Configuration, GV-AS / GV-EV

Controller User’s Manual.

 For GV-AS1620, see 3.2.2 Parameter Configuration, 3.2.4 Input

Configuration, GV-AS1620 User’s Manual.

iv

For GV-AS Controller, the Held Open alarm is generated when Held

Open Time expires, which begins to countdown when the door is

detected open.

For the GV-DFK1355 reader, the Held Open alarm is generated when

Held Open Time expires, which begins to countdown when the door

lock is engaged but the door remains open.

The Held Open Time setting is on the Edit Device dialog box; see

4.2.2 Enabling a Door.

Introduction

1

Chapter 1 Introduction

GV-Cloud Access Control is a cloud-based access control solution that facilitates remote

management and enhances security at all access levels. Cloud configurations are now

available for Controllers, Doors, Access Rules, Users, and Cards. You can swiftly control

door locks, change system settings, search for access events and logs, and even watch live

and recorded videos while away from your facilities.

GV-Cloud Access Control is ideal for businesses of all sizes. Controllers and doors can be

connected for unified management and monitoring. Controller and door permissions can be

grouped by regions to fit the structure of a corporation. Overall, the cloud services can

streamline access control management while increasing infrastructure flexibility and

scalability.

GV-AS Bridge

(4-door controller)

GV-DFK1355 (reader) /

GV-AS Controller

GV-AS1620

(1-door controller)

GV-Cloud Access Control

(cloud-based SW)

Event Logs

Monitoring Center

Event

Notificications

Video Playback

Live streaming

Mobile Client

2

1.1 Key Features

⚫ Easy deployment of controllers with no need for on-site servers

⚫ Cloud-based centralized monitoring of controllers and doors

⚫ Region-specific controller and door permission settings

⚫ Up to 100,000 cards supported

⚫ Multiple cards per user

⚫ Card and user enrollment in batch

⚫ Access modes: Card only, Card and PIN Code, and Passcode

⚫ Door alarms: Held Open, Force Open, Tamper, and Fire Alarm

⚫ Emergency lockdown

⚫ Event alert approaches: e-mail; mobile app, web, and desktop push notifications

⚫ Log search

⚫ Controller firmware update

⚫ Video integration for snapshots, live view, and video playback

⚫ E-map to visualize and display device locations during events

1.2 Compatible Web Browsers

The compatible Web browsers are listed below.

⚫ Chrome

⚫ Firefox

⚫ Safari

⚫ Microsoft Edge

Introduction

3

1

1.3 Compatible GeoVision Products

The compatible products are listed below.

⚫ GV-AS Bridge (4-door controller): integrate GV-AS210 / 2110 / 2120, GV-AS410 / 4110

/ 4111 (controller) firmware V2.6 or later, and GV-DFK1355 (reader) to GV-Cloud

Access Control

⚫ GV-AS1620 (1-door controller): firmware V2.0 or later

To play back video on GV-Cloud Access Control, GV-Cloud Bridge is required.

⚫ GV-Cloud Bridge (encoder): firmware V1.03 or later

1.4 Licenses

GV-Cloud Access Control has the following types of licenses. For details on licenses, please

contact our sales representatives.

License

Usage

Cloud Access Control

License

To receive access control activities and event logs, snapshots,

and live view, based on the number of monitored doors.

Playback License

To have video storage on and playable from GV-Cloud Access

Control, based on the number of cameras, the duration of

storage, and resolutions. The license must work with the GV-

Cloud Bridge encoder.

Note: You will receive e-mail reminders 15 days before your license expires. You must

renew your license to continue receiving GV-Cloud Access Control services. Your account

data, including logs, cloud playbacks and configurations, will be removed from GV-Cloud

Access Control if your license has not been renewed within 30 days of its expiration.

4

Chapter 2 Getting Started

To get started, you must acquire a GV-Cloud Access Control license and a series number

from GeoVision.

2.1 Login

1. Log into the GV-Cloud portal: https://www.gvaicloud.com/

2. Click Sign up.

3. Type the GV-Cloud user’s Name, E-mail, mobile phone number (optional), and Password.

Type the password again.

4. Click Agree to accept Terms of Use, Privacy Policy and GDPR, and click Sign Up. You

will receive a confirmation e-mail.

5. To confirm the e-mail account, click the activation link in the confirmation e-mail. You will

receive an additional e-mail confirming the success of the GV-Cloud registration, along

with an account ID number.

6. Log into GV-Cloud using the registered e-mail address and the account ID number.

IMPORTANT: Keep your account ID number, which is required each time you log into GV-

Cloud.

Note: The mobile phone number can be used for the two-factor authentication if needed.

See 5.3 Two-Factor Authentication.

Getting Started

5

2

2.2 Adding Licenses

For first-time users, you need to add a license to start the services.

1. Click the Account icon > Account Settings.

2. Click the Subscription icon, type your serial number, and click Verify.

3. Click Access Control under Subscription List. Your order information is displayed.

4. To view details on a Plan you purchased, click it under the Subscription List.

5. After adding devices to GV-Cloud Access Control, you can return to the Subscription List

page, and enable or disable any door using the License Doors option of each Plan.

6

Chapter 3 Main Screen

1

2

3

4

7

568 9

No

Name

Function

1

GV-Cloud Apps

Click the GV-Cloud Apps icon to access Cloud VMS, Access Control,

VPN, eMap, Audit Log, and Account Management.

 For Cloud VMS, see Chapter 6 Video Integration.

 For VPN, see the user’s guide.

 For eMap, see Chapter 7 E-Map.

 For Audit Log, see Chapter 8 Audit Log.

 For Account Management, see 4.5 Adding Operators and Regions.

2

Left Menu

Access these functions: Monitoring, User List, Access / Event Log,

System Log, Notification, Access Rule, Special Day, Region / Device.

 For User List, see 4.4 Adding Users and Cards.

 For Access / Event Log and System Log, see 5.2 Log Search.

 For Notification, see 5.1 Notifications.

 For Access Rule, see 4.3.1 Adding Access Rules.

 For Special Day, see 4.3.2 Adding Holidays.

Settings

7

4

3

Lockdown

This function allows a security personnel to quickly lock down or force

unlock all the doors of multiple controllers.

4

Cloud Account

◼ Logout: Log out the GV-Cloud account.

◼ Account Settings: This option allows you to change the GV-Cloud

account’s profile (Profile), password (Security), language setting / UI

theme / time format (Appearances), as well as check and add

subscriptions (Subscription).

5

Device List

Display the added controllers and doors.

6

Access Monitor

Display the log of access activities and events.

⚫ Use the Filter above the Access Monitor to display specific types of

access activities and events.

⚫ Click an activity or event to open the video window and view its

snapshot, live view and playback.

7

Settings

Change the UI theme, as well as the time, name, font, and size of the

user's photo.

8

View Display

Display access activities and events in Photo View or List View.

9

Notification

Display real-time event notifications on the web or your desktop. See 5.2

Web and Desktop Notifications.

IMPORTANT: When you make a change in GV-Cloud Access Control for the first time, it is

immediately synced to the devices. Any subsequent changes to GV-Cloud Access Control will be

synced one minute after you apply them.

8

3.1 Device List

2

1

4

3

5

6

No.

Name

Function

1

Add Device

Add a controller device to GV-Cloud Access Control. For details,

see 4.2.1 Adding a Device.

2

Sync All Device

Sync cards and users to all connected devices.

3

Update All Device

Firmware

Update the firmware of all connected devices. The icon only

appears when the detected firmware is out of dated.

4

Device Status

⚫ Green: Connected

⚫ Red: Disconnected

5

Door Status

: Door Open : Door Locked

: Force Locked : Force Unlock

: Door Disconnected / Invalid License

: Lockdown

: Press the Door Locked icon for a second to open the door.

6

Door & Camera

Alarm

: Held Open : Tamper

: Fire Alarm : Force Open

: Door Camera Disconnected

Settings

9

4

7

8

No.

Name

Function

7

More (for Device)

Click the More button (…) to have these functions:

◼ Edit: Edit a device

◼ Sync: Sync users and cards to a device

◼ Reboot: Restart a device.

8

More (for Door)

Click the More button (…) to control the selected door:

◼ Unlock Door: Temporarily unlock the door for the

amount of time specified on GV-AS Controller

(Controller Web interface > Parameter

Configuration > Lock Reset Time)

◼ Force Unlock, Force Lock: Keep the door stay

open or locked until you select Release Door

Operation from the More menu.

◼ Clear All Events: Clear all alarm events of the

selected door.

10

Chapter 4 Settings

4.1 Setup Flowchart

To get started quickly with GV-Cloud Access Control settings, follow the procedures

illustrated below.

4.2 Adding Controllers

Adding a Controller: GV-AS Bridge

or GV-AS1620

4.5 Adding Operators and Regions

Optionally, creating a Region group

Select doors for licensing

2.2 Adding Licenses, Step 4

Run Test.

Present a card to a door reader to see if the message "Invalid Card" appears on

GV-Cloud Access.

Adding Access Rules and Holidays

4.3 Adding Access Rules

Adding Users and Cards

4.4 Adding Users and Cards

The door reader can now grant access according to the defined users, cards and

access rules.

Settings

11

4

4.2 Adding Controllers

Add controllers, including GV-AS Bridge and GV-AS1620, to GV-Cloud Access Control.

You must have set up the GV-Cloud Access Control’s account ID (see 2.1 Login) on GV-AS

Bridge and GV-AS1620 before adding them to GV-Cloud Access Control. To set up:

1. Go to the controller’s Web interface, and select Basic Setting > Security

Configuration

2. Type the Account ID of GV-Cloud Access Control, and the Password of the controller

in both Login Password and Confirm Password fields.

3. Click Submit. When the connection is established, a green icon appears next to the

Account ID.

Note: When deploying access controllers on a large scale, you can group devices by

locations or regions and assign Operators the role of Region Managers to oversee different

devices. Because you cannot move a device to a different Region after it has been

configured without deleting it and adding it to a new one. See 4.5 Adding Operators and

Regions for details on how to create operators and regions.

12

4.2.1 Adding a Device

To add a controller to GV-Cloud Access Control, follow the steps below.

1. On the Monitoring page, click the Add Device button. The Add Device dialog box

appears.

2. Click the Search button next to Model. The device is displayed.

Note: Make sure you have already configured the GV-Cloud Access Control’s account ID on

GV-AS1620 or GV-AS Bridge Web interface (see 4.2 Adding Controllers) so that the device

can be located. Otherwise, type the MAC Address of the device in the dialog box to connect.

3. Select the device on the Search Device dialog box, and click OK.

4. Type the device’s login Password.

5. Click Save. The device, e.g. GV-AS Bridge, is shown on the main screen with a red icon.

Settings

13

4

6. To license the device, click the Account icon > Account Settings > Subscription .

For details, see Step 3 ~ 5, 2.2 Adding Licenses.

Once the device is licensed, the red icon of the device on the main screen turns green,

indicating a successful connection.

IMPORTANT: Remember to license the device after adding it to the GV-Cloud Access

Control.

14

4.2.2 Enabling a Door

To enable and set up an Entry or Exit door on the device, follow the steps below.

1. On the Monitoring page, click the More button next to the device > Edit.

2. Click any Door on the Edit Device dialog box. This dialog box appears.

◼ Entry / Exit: Select Entry or Exit to enable the reader that corresponds to your

scenario.

◼ Access Rule: Select a predefined rule. Skip this option if no rule has been

configured. See 4.3 Adding Access Rules for details.

◼ Notification: Select alert notifications. Skip this option if no notifications have been

configured. See 5.1 Notifications for details.

◼ Lock Reset Time: Type the number of seconds the door can be held open. After

the specified time expired, the door will automatically be locked. The time is 5

seconds by default.

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