VTech VC931 Installation guide

9 – 3.5mm line jack

• Connecttoaudiooutputdevice(optional).

10 – micro SD card slot

11 – LED indicators

• Flashorangeandbluealternatelywhenthe

cameraunitisinpairingmode.

• Orangeissteadyonwhenthecameraunit

isconnectingtotheInternet.

• Orangeandbluearesteadyonwhenthe

cameraunitisidle.

• Flashorangeandblueslowlyduringvideo

streaming.

• Flashorangeandbluequicklyand

alternatelywhenthecameraunitis

updatingitsfirmware.

12 – Volume –

• Presstodecreasethespeakervolume.

Volume +

• Presstoincreasethespeakervolume.

13 – Pair/reset button

• Pressandholdforthreesecondstoenter

pairingmode.

What’s in the box

YourIPcamerapackagecontainsthefollowing

items.Saveyoursalesreceiptandoriginal

packagingintheeventwarrantyserviceis

necessary.

2.4GHz Pan and Tilt

IP Wi-Fi Camera

Installation guide

VC931

VC931-12

VC931-14

VC9311-112

VC9311-122

mic

x2 x2

Overview

1 – Light sensor

2 – Infrared LEDs

• Allowyoutoseeclearlyinadark

surrounding.

3 – Camera lens

4 – Microphone

5 – Antenna

• ConnecttorouterwithWi-Fi.

6 – Speaker

7 – Power jack

8 – Ethernet port

• ConnecttorouterwithaRJ45network

cable(optional).

mic

Test the location for IP Camera

Beforeyouinstallyourcameraunit,youneedto

testwhichofyourselectedmonitoringareaswithin

thehousehavegoodWi-Fisignalstrength.You

canuseyourmobiledevice’sWi-Fisignalstrength

indicatortoassistinchecking.Onceyouhave

identifiedthesuitablelocation,youcaninstallyour

cameraunit.Adjustthedistancebetweenyour

cameraunitandtheWi-Firouterifneeded.

TIP

• Dependingonsurroundingsandobstructingfactors,

suchastheeffectdistanceandinternalwallshave

onsignalstrength,youmayexperiencereduced

Wi-Fisignal.ToimprovetheWi-Fisignalstrength,

adjustthedistanceordirectionofyourmobile

device.Checkwithyourmobiledeviceagain.

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WIFI MAC:0012A4A3CE4

LAN MAC:00122A4A3CE5

S/N:VM500006007

Model:VC931

Requirements

Makesureyoursystemincludesthefollowing

components,andtheymeettheminimum

requirement.

Smartphones/tablets

• Android®oriOSdevices

with3G/4Gmobile

communication.

• Android4.4orlater;or

iOS8.0orlater.

Network Wi-Fi

Wi-Firouter 2.4GHzIEEE802.11b/g/n

Internetconnection Atleast1.0Mbpsupload

bandwidthpercamera

Videocodec H.264

microSDcard

(optional)

SupportClass4orhigher,

withstoragecapacityupto

32GB

How the system works

TheWi-Firouter(notincluded)providesInternet

connectivitytoyourcamera.Itservesasa

communicatingchannelbetweenyourcamera

andMyVTech Camsmobileapp,allowingyouto

monitorand/orcontrolyourcamerathroughthe

appwhereveryouare.

1microSDcardforVC9311-112/VC9311-122

(pre-installedinthecameraunit)

Connect

Youcanchoosetosetupthecameraunit

fordesktopusage,wallmountingorceiling

mounting.

NOTES

• Useonlythecamerapoweradaptersuppliedwith

thisproduct.

• Makesurethecameraunitisnotconnectedtothe

switchcontrolledelectricoutlet.

• Connectthepoweradapterinaverticalorfloormount

positiononly.Theadapter’sprongsarenotdesigned

toholdtheweightofthecameraunit,sodonot

connectittoanyceiling,under-the-table,orcabinet

outlet.Otherwise,theadaptermaynotproperly

connecttotheoutlet.

• Makesurethecameraunitandthepoweradapter

cordareoutofreachofchildren.

Connect the IP Camera

Wi-Fi connection

NOTES

• BeforeyouconnecttheIPcamera,makesureyou

haveInternetaccessandaWi-Firouter

(IEEE 802.11 b/g/n).Datachargesapplyand

serviceplanmayvaryforInternetaccess.Routeris

notincluded.

• Donotpluginthenetworkcable.

• TomaintaincompliancewiththeFCC’sRFexposure

guidelines,placetheIPcameraatleast20cmfrom

nearbypersons.

1. Connectthepoweradaptertothecameraunit

andapowersupply.

2. Placethecameraunitatadesiredplace.

NOTES

• ToturnofftheIPcamera,unplugthecameraunit

fromthepowersupply.

Cable connection (optional)

Afteryouhavepairedthecameraunitwithyour

mobiledeviceviaWi-Fi,youcanconnectthe

cameraunittotheInternetusingthenetwork

cabletooptimizeyourInternetconnection.Refer

totheonlineappmanualfortheinstructionson

howtopairyourcameraunitwithyourmobile

device.

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Go to www.vtechphones.com

to register your product for

enhanced warranty support and

latest VTech product news.

Congratulations

onpurchasingyournewVTechproduct.Before

usingthisIPcamera,pleasereadImportant

safety instructions.

Forsupport,shopping,andeverythingnewat

VTech,visitourwebsiteat

www.vtechphones.com. InCanada,visit

www.vtechcanada.com.

Operating range

TheoperatingrangeoftheIPCameraisupto

1,000feetoutdoorsor150feetindoors.The

actualoperatingrangemayvarydepending

ontheenvironmentalconditionsandother

interferencessuchaswalls,doorsandother

obstructions.

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Installationguide Importantsafety

instructions

Quickstartguide

Set up IP camera

AfteryouhaveconnectedtheIPcamera,referto

theQuickstartguideincludedinyourpackageto

setupyourcamera.

IPcamerasetup:

• Installmobileapp

• Createcameraaccount

• Addcamera

Protect your privacy and online

security

VTechcaresaboutyourprivacyandpeaceof

mind.That’swhywe’veputtogetheralistof

industry-recommendedbestpracticestohelp

keepyourwirelessconnectionprivateandyour

devicesprotectedwhenonline.Werecommend

youcarefullyreviewandconsidercomplyingwith

thefollowingtips.

Ensureyourwirelessconnectionissecure.

• Beforeinstallingadevice,ensureyourrouter’s

wirelesssignalisencryptedbyselectingthe

“WPA2-PSKwithAES”settinginyourrouter’s

wirelesssecuritymenu.

Changedefaultsettings.

• Changeyourwirelessrouter’sdefaultwireless

networkname(SSID)tosomethingunique.

• Changedefaultpasswordstounique,strong

passwords.Astrongpassword:

- Isatleast10characterslong.

- Iscomplex.

- Doesnotcontaindictionarywordsor

personalinformation.

- Containsamixofuppercaseletters,

lowercaseletters,specialcharactersand

numbers.

Keepyourdevicesuptodate.

• Downloadsecuritypatchesfrom

manufacturersassoonastheybecome

available.Thiswillensureyoualwayshave

thelatestsecurityupdates.

• Ifthefeatureisavailable,enableautomatic

updatesforfuturereleases.

DisableUniversalPlugandPlay(UPnP)onyour

router.

• UPnPenabledonaroutercanlimitthe

effectivenessofyourfirewallbyallowingother

networkdevicestoopeninboundportswithout

anyinterventionorapprovalfromyou.Avirus

orothermalwareprogramcouldusethis

functiontocompromisesecurityfortheentire

network.

Formoreinformationonwirelessconnections

andprotectingyourdata,pleasereviewthe

followingresourcesfromindustryexperts:

1. FederalCommunicationsCommission:

WirelessConnectionsandBluetoothSecurity

Tips–

www.fcc.gov/consumers/guides/how-protect-

yourself-online.

2. U.S.DepartmentofHomelandSecurity:

BeforeYouConnectaNewComputertothe

Internet–

www.us-cert.gov/ncas/tips/ST15-003.

3. FederalTradeCommission:UsingIPCameras

Safely–

https://www.consumer.ftc.gov/articles/0382-

using-ip-cameras-safely.

4. Wi-FiAlliance:DiscoverWi-FiSecurity–

http://www.wi-.org/discover-wi-/security.

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o S

General product care

Tokeepthisproductworkingwellandlooking

good,followtheseguidelines:

• Avoidputtingitnearheatingappliancesand

devicesthatgenerateelectricalnoise(for

example,motorsorfluorescentlamps).

• DONOTexposeittodirectsunlightor

moisture.

• Avoiddroppingtheproductortreatingit

roughly.

• Cleanwithasoftcloth.

• DONOTimmersethecameraunitinwater

anddonotcleanitunderthetap.

• DONOTusecleaningsprayorliquidcleaners.

• Makesurethecameraunitisdrybeforeyou

connectittothemainsagain.

Storage

WhenyouarenotgoingtousetheIPcamerafor

sometime,storethecameraunitandtheadapter

inacoolanddryplace.

Specificationsaresubjecttochangewithoutnotice.

©2018VTechCommunications,Inc.

Allrightsreserved.08/18.VC931X-X_IG_V4.0

Documentordernumber:96-011758-040-100

Technical specifications

Frequency Cameraunit:2412-2462MHz

Channels 11

Nominal

effective

range

MaximumpowerallowedbyFCC

andIC.Actualoperatingrangemay

varyaccordingtoenvironmental

conditionsatthetimeofuse.

Power

requirement

Cameraunitpoweradapter:

Input:100-240VAC50/60Hz

Output:5VDC1500mA

AndroidTMisatrademarkofGoogleInc.

IOSisatrademarkorregisteredtrademarkofCiscointhe

U.S.andothercountriesandisusedunderlicense.

Limited warranty

What does this limited warranty cover?

ThemanufacturerofthisVTechProductwarrantsto

theholderofavalidproofofpurchase(“Consumer”

or“you”)thattheProductandallaccessories

providedinthesalespackage(“Product”)are

freefromdefectsinmaterialandworkmanship,

pursuanttothefollowingtermsandconditions,

wheninstalledandusednormallyandinaccordance

withtheProductoperatinginstructions.Thislimited

warrantyextendsonlytotheConsumerforProducts

purchasedandusedintheUnitedStatesofAmerica

andCanada.

What will VTech do if the Product is not free from

defects in materials and workmanship during

the limited warranty period (“Materially Defective

Product”)?

Duringthelimitedwarrantyperiod,VTech’s

authorizedservicerepresentativewillrepair

orreplaceatVTech’soption,withoutcharge,

aMateriallyDefectiveProduct.Ifwerepair

theProduct,wemayuseneworrefurbished

replacementparts.Ifwechoosetoreplacethe

Product,wemayreplaceitwithaneworrefurbished

Productofthesameorsimilardesign.Wewillretain

defectiveparts,modules,orequipment.Repairor

replacementoftheProduct,atVTech’soption,is

yourexclusiveremedy.VTechwillreturntherepaired

orreplacementProductstoyouinworkingcondition.

Youshouldexpecttherepairorreplacementtotake

approximately30days.

How long is the limited warranty period?

ThelimitedwarrantyperiodfortheProductextends

forONE(1)YEARfromthedateofpurchase.If

VTechrepairsorreplacesaMateriallyDefective

Productunderthetermsofthislimitedwarranty,

thislimitedwarrantyalsoappliestotherepairedor

replacementProductforaperiodofeither(a)90days

fromthedatetherepairedorreplacementProduct

isshippedtoyouor(b)thetimeremainingonthe

originalone-yearwarranty;whicheverislonger.

What is not covered by this limited warranty?

Thislimitedwarrantydoesnotcover:

1. Productthathasbeensubjectedtomisuse,

accident,shippingorotherphysicaldamage,

improperinstallation,abnormaloperationor

handling,neglect,inundation,fire,waterorother

liquidintrusion;or

2. Productthathasbeendamagedduetorepair,

alterationormodificationbyanyoneotherthan

anauthorizedservicerepresentativeofVTech;or

3. Producttotheextentthattheproblem

experiencediscausedbysignalconditions,

networkreliability,orcableorantennasystems;

4. Producttotheextentthattheproblemiscaused

byusewithnon-VTechaccessories;or

5. Productwhosewarranty/qualitystickers,product

serialnumberplatesorelectronicserialnumbers

havebeenremoved,alteredorrenderedillegible;

6. Productpurchased,used,serviced,orshipped

forrepairfromoutsidetheUnitedStatesof

AmericaorCanada,orusedforcommercialor

institutionalpurposes(includingbutnotlimitedto

Productsusedforrentalpurposes);or

7. Productreturnedwithoutavalidproofof

purchase(seeitem2onthenextpage);or

8. Chargesforinstallationorsetup,adjustmentof

customercontrols,andinstallationorrepairof

systemsoutsidetheunit.

How do you get warranty service?

ToobtainwarrantyserviceintheUSA,pleasevisit

ourwebsiteatwww.vtechphones.comorcall

1-844-848-8324(1-844-84-VTECH).InCanada,go

towww.vtechcanada.comorcall1-888-211-2005.

NOTE:Beforecallingforservice,pleasereviewthe

user’smanual-acheckoftheProduct’scontrols

andfeaturesmaysaveyouaservicecall.

Exceptasprovidedbyapplicablelaw,youassume

theriskoflossordamageduringtransitand

transportationandareresponsiblefordelivery

orhandlingchargesincurredinthetransportof

theProduct(s)totheservicelocation.VTech

willreturnrepairedorreplacedProductunder

thislimitedwarranty.Transportation,deliveryor

handlingchargesareprepaid.VTechassumesno

riskfordamageorlossoftheProductintransit.If

theProductfailureisnotcoveredbythislimited

warranty,orproofofpurchasedoesnotmeetthe

termsofthislimitedwarranty,VTechwillnotifyyou

andwillrequestthatyouauthorizethecostofrepair

priortoanyfurtherrepairactivity.Youmustpayfor

thecostofrepairandreturnshippingcostsforthe

repairofProductsthatarenotcoveredbythislimited

warranty.

What must you return with the Product to get

warranty service?

1. Returntheentireoriginalpackageand

contentsincludingtheProducttotheVTech

servicelocationalongwithadescriptionofthe

malfunctionordifficulty;and

2. Includea“validproofofpurchase”(salesreceipt)

identifyingtheProductpurchased(Product

model)andthedateofpurchaseorreceipt;and

3. Provideyourname,completeandcorrectmailing

address,andtelephonenumber.

Frequently asked questions

Belowarethequestionsmostfrequentlyaskedabout

theIPcamera.Ifyoucannotfindtheanswertoyour

questioninthebelowtable,visitourwebsiteat

www.vtechphones.comorcall1-844-848-8324

(1-844-84-VTECH)forcustomerservice.InCanada,

gotowww.vtechcanada.comorcall1-888-211-2005.

TheLEDson

theIPcamera

aretoobright.

CanIturn

themoff?

YoucanturnofftheLEDsof

yourIPcamera.Readthe

Online LED indicationsection

underCamera settingsin

theonlineappmanualfor

instructions.

Whydoesthe

IPcamera

notrespond

normally?

Trythefollowing(intheorder

listed)forcommoncure:

1.Disconnectthepowertothe

cameraunit.

2.Waitafewminutesbefore

connectingpowerbacktothe

cameraunit.

3.Runthemobileappagain.

Whyismy

screeninblack

andwhite?

TheIPcamerahasalight

sensorthatmeasuresthe

ambientlight.Whentheambient

lightisdim,suchasduring

nighttimeorinadarkroom,the

cameraactivatesitsinfrared

LEDs,anddisplaysthecamera

viewinblackandwhite.

Whydoesmy

IPcamera

showoffline?

Whyisthe

connectionlost

everynowand

then?

Thecameraunitmaylosethe

Internetconnection.Checkyour

networkandtheroutersetting.

Otherelectronicproductsmay

causeinterferencewithyourIP

camera.TryinstallingyourIP

cameraasfarawayfromthese

electronicdevicesaspossible.

Other limitations

Thiswarrantyisthecompleteandexclusive

agreementbetweenyouandVTech.Itsupersedes

allotherwrittenororalcommunicationsrelatedto

thisProduct.VTechprovidesnootherwarrantiesfor

thisProduct.Thewarrantyexclusivelydescribesall

ofVTech’sresponsibilitiesregardingtheProduct.

Therearenootherexpresswarranties.Noone

isauthorizedtomakemodificationstothislimited

warrantyandyoushouldnotrelyonanysuch

modification.

State/ProvincialLawRights:Thiswarrantygivesyou

specificlegalrights,andyoumayalsohaveotherrights,

whichvaryfromstatetostateorprovincetoprovince.

Limitations:Impliedwarranties,includingthoseof

fitnessforaparticularpurposeandmerchantability(an

unwrittenwarrantythattheProductisfitforordinary

use)arelimitedtooneyearfromthedateofpurchase.

Somestates/provincesdonotallowlimitationsonhow

longanimpliedwarrantylasts,sotheabovelimitation

maynotapplytoyou.InnoeventshallVTechbeliable

foranyindirect,special,incidental,consequential,

orsimilardamages(including,butnotlimitedtolost

profitsorrevenue,inabilitytousetheProductor

otherassociatedequipment,thecostofsubstitute

equipment,andclaimsbythirdparties)resultingfrom

theuseofthisProduct.Somestates/provincesdo

notallowtheexclusionorlimitationofincidentalor

consequentialdamages,sotheabovelimitationor

exclusionmaynotapplytoyou.

Please retain your original sales receipt as proof

of purchase.

Pair new IP camera

YoucanaddorreplaceanyIPcameras.

TheWirelessMonitoringfamilyincludesIP

camerasVC921andVC931,whichcanbe

purchasedseparately.Theycanbepairedtoyour

cameraaccountwiththeMyVTech Camsmobile

app,forexample,youcanhaveacombinationof

VC921andVC931.Youcanpairamaximumof

10IPcamerastoyourcameraaccount.

Formoredetails,refertotheonlineappmanuals

ofVC921orVC931intheHelppageofthe

mobileapp.

Connect to audio output device

(optional)

YourIPcamerahasabuilt-inspeaker.Youcan

alsoconnectanexternalself-poweredspeakerto

yourcameraunitforextrasoundquality.

AUDIO IN

volume

4. Placethecameraunitonthewallmount

bracket,andthenslideitforwarduntilitlocks

intoplace.

-OR-

5. Connectthepoweradaptertothecameraunit

andapowersupplynotcontrolledbyawall

switch.

micro SD

Insert micro SD card (optional)

YourIPcameracancapturevideosofthe

monitoringareawhenmotionisdetected.Youcan

choosetosavethevideostoamicroSDcard.

IfyoupurchasedVC9311-112orVC9311-122,

a16GBmicroSDcardispre-installedinyour

cameraunit.

NOTES

• YourIPcamerasupportsClass4orhighermicroSD

card,withstoragecapacityupto32GB.

CAUTION

• PriortoinsertingorejectingthemicroSDcard

installedinyourIPcamera,thecameramustbe

poweredoff.Topoweroff,unplugthecamerafrom

thepowersupply.

volume

micro SD

micro S

Click!

Mount the IP Camera (optional)

NOTES

• Thetypesofscrewsandanchorsyouneeddepend

onthecompositionofthewall.Youmayneedto

purchasethescrewsandanchorsseparatelyto

mountyourcameraunit.

1. Placethewallmountbracketonawalloron

theceiling,andthenuseapenciltomarktwo

holesinparallel.

2. Removethewallmountbracketandthendrill

twoholesinthewallorontheceiling(7/32”

drillbit).

• Ifyoudrilltheholesintoanobjectotherthana

stud,insertthewallanchorsintotheholesand

tapgentlyontheendswithahammeruntilthe

wallanchorsareflushwiththewall.

3. Aligntheholesonthewallmountbracket

withthescrewsonthewallorontheceiling.

Tightenthescrewsintheholes.

VTech VC931, VC931-12, VC9311-112, VC9311-122 Installation guide

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