elemage ZS-GQ3 User guide

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1、MOBILEPHONEAPP

A：Pleasesearch“CloudEdge”viatheAppleappstoreorGooglePlay

B：ScantheQRcode,downloadtheAPP.



ForAndroidForIOS



2、HOWTOCONTROLTHECAMERABYAPP

①Accountregistration

Whenyoufirstusetheapp,youneedtoregisteranaccount,choosethesignupoptionand

entertheinformation

Notice:1、Usernamemustbeanavailableemail,Onlysupportthemailboxnumberto

2、Passwordmustbebetween6and20characters.



Ifyouforgetyourpassword,pleaseclickthe“Forgotyourpassword”option,youcanget

backyourpasswordviayourcellphonenumberoremail.



②ADDTHECAMERA

Youneedtopayattentiontothefollowingpointsbeforeaddthecameraintheapp.(For

newusers)

1. Thiscameraonlysupport2.4GHZwifirouter,pleasemakesureyouareusinga2.4GHZ

wifirouter.(ReadthemanualFQA‐20/21)

2. Thiscameradoesn’tsupportWEPsafemode,pleaseswitchthewifiWEPsafemodeto

anothermode.

3. Pleaseaddthecamerainagoodnetworkenvironment.

4. Pleasefollowtheinstructionsandmakesurethepasswordisenteredcorrectly.

5. Ifthecamerafailedtobeadded,pleasepresstheresetbuttonfor10secondsuntilyou

seetheredlightanddu~du~promptvoice,thenyoucantryagain.

6. Therearetwowaysforyoutoaddthecamera,ifoneofthewaydoesn’twork,please

tryanotherway.

7. Ifthecameraisalwaysfailedtobeaddedafterrepeatedattempts,pleasecontactthe

customerservice.

8. OnecameracanonlybeaddedwithoneAPPaccount,ifthecamerahasbeenaddedwith

anotheraccountalready,thenitcan’tbeaddedwithanyaccountagain

1、AddthecamerabyScanQRCode

A. Plugthecamerain,waitfortheredlightandthedu~dupromptvoice.

B. Afteryourcellphoneconnectedtothewifi,clickthe“+“iconinthemiddleofthe

screen.andthenchoose“QRCode”option

C. Makesuretheredindicatorlightisflashing,thenclick“Next”.(Iftheindicatorlightis

abnormal,pleaseclick“Referenceforotherspecialindicatorlight”)

D.Click“Next”afterentertheWIFIpassword(makesurethethepasswordiscorrect)

E.UsethecameralensscantheQRcodeonthephone,thedistanceshouldbe

15cm(Increasethephonescreenbrightness,Donotshakehands,Cellphonescreen

withoutcracks).

F.Click“Next”afteryouhearthe“Beep”voiceprompt.

G. AfterthedevicehasbeenfoundandgetconnectedtoWiFi,pleaseaddthecamera

intheapp,andClick”RETURNLIST”.

Ifthelightbecomebluebutthedevicecan’tbefounded,pleaseclicktheQRcodeicon

andscantheQRcodeonthecamera.

sNotice:Ifthecamerawasfailedtobeadded,pleasechecktheaboverequirements,if

itmeetsalltherequirementsthenyoucanpresstheresetbuttonandaddthecamera

byWLANconnection.



2. AddthecamerabyWLANconnection

A. Plugthecamerain,waitfortheredlightandthedu~dupromptvoice.

B. Afteryourcellphoneconnectedtothewifi,clickthe“+“iconinthemiddleofthe

screenandthenchoose“WirelessWIFIconfiguration”option.

C、Makesuretheredindicatorlightisflashing,thenclick“Next”.(Iftheindicatorlightis

abnormal,pleaseclick“Referenceforotherspecialindicatorlight”)

D. Click“Next”afterentertheWIFIpassword(makesurethethepasswordiscorrect)

E. AfterthedevicehasbeenfoundandgetconnectedtoWiFi,pleaseaddthecamera

intheapp,andClick”RETURNLIST”.

Ifthelightbecomebluebutthedevicecan’tbefounded,pleaseclicktheQRcodeiconand

scantheQRcodeonthecamera.

Notice:Ifthecamerawasfailedtobeadded,pleasechecktheaboverequirements.

ThenyoucanpresstheresetbuttonandaddthecamerabyscanningQRcode



③Themainfunctionintroduction

1、TheAPPmaininterface



A：VideoWindows



B：Adddevice



C:Motiondetectionsnapshotpicture,picturewillbe

savedAutomatically



D：Cloudstoragesetting



E：Cameraparametersetting



F:Maininterface,Includingchangestoaccount

passwords,viewsystemmessages,addfriendsandother

functions



2、StreamingVideo

Clickthevideowindow.



A:Switchthequalityofthepicture.



B：Videoplayback



C:Motiondetectionon/off



D:Cameramanagement.turnon/offand

timingcanbeset



E：Sharethecamerawithothers



F：Screenshot



G：Savetherealtimevideotomobilephone



H:Two‐wayaudio



I：Soundcontrol



IfthecamerasupportPTZcontrol.Thepicturecan

beswitchedbyscrollingthescreen



3、Videoplayback

Itonlyworkswhenanyvideohasalreadybeensaved

totheTFcardorcloudstorage.



A:Storageicon,thestorageiconintheleftpicture

meansMicroSDcardstorage.



B：Videotimeline,dragtoeachtimelineposition

tochecktherecordfromthevideohistory.



C：Motiondetectionvideo



D:Savethescreenshottothephone



E:Savethevideotothephone



F：Play/Pausetheplayback



G：Selectadate



H:Turnon/offthevideosound



4、 MOTIONDETECTIONSETTINGS

A:Clickthesettingicon,gotothesettingpage.

B:Open“Receivealarmmessage”

C:Click“motion”gotomotiondetectionsettingpage.

D:Turnonthemotiondetection,andit’spossibletochosedifferentdetectionsensitivities.

F:PleaseallowtheAPPtopushmessagestoyourphone.

Note:HowdoIselectthedetectionsensitivities,inasmallspace,pleasechoosethe“Low”

or“Medium”mode,ifthespaceisbig,wesuggest“High”.



Allthemotiondetectionpicturecanbeviewedinthemessagepage,twopictureswillbe

takenineachdetection.



5、 Share

Onecameracanonlybeaddedtooneaccount,ifanyoneneedtoviewthecamera,thecamera

canbeshared.

Note:Forsecurityreasons,thevisitoraccountsdon’thavealltherightstocontrolthe

camera,someofthefunctionsareunusable.

A、Clickthe“Share”icongotothesettingpage.

B、Click“+”gotofriendlistpage

C、EnteranaccountandtheaccountmustberegisteredinCloudEdgeAPP.

D、Theaccountwhichhavebeeninvitedwillgetamessagebytheapp,pleaseconfirmand

agreetothisfriendaddedrequest.

E：Pleaseclicktheaccountwhichshouldbeinvitedinthesharingpage,thecamerawillpop

upintheinvitedaccount,nowthecameracanbeviewedsuccessfully.



6、 MicroSDcardsettings

MicroSDcardisthemainwayforyoutosavethevideo,herearetherequirementsfor

theMicroSDcard

1、Onlysupport2‐128GB

2、WesuggestSamsung、SanDisk、KinstonMicroSDcard

3、Don’tinsertorremovetheMicroSDcardwhilethecameraisworking.Pleaseinsert

orremovetheMicroSDcardafterpoweroff.

4、WesuggestClass10highspeedMicroSDcard.

5、PleaseformattheMicroSDcardbeforeinsertitintothecamera,andtheformat

mustbeFAT32.

A:GotothesettingpageandclickSDcard

B:Thememorycapacitywillbedisplayedifthememorycardwasrecognized.

C:Ifyouneedtodeletethevideohistory,pleaseformatthememorycard.

D：Thevideowillbesavedandloopedcoverage.



Notice:Ifyoumemorycardcan’tberecognized,pleasecheckthememorycardifitmeetsall

therequirements.Pleasetrytorestartthecameraandcheckagain.



7、 Deletethecamera



Ifyouneedtoaddthecamerabyanotheraccountorreturn

theproduct,pleasedeletethecameraintheAPP.



Thecloudstorageservicewillbeunsubscribedafterdeleted,

pleaseconsidercarefully.



4、Howtoviewthecamerabycomputer?

1、Download



A：Enterwww.cloudedge360.cominthebrowserand

downloadtheclientsoftware.



B：OpentheCloudedgeclientsoftwareandlogin.



2、Function

A：Cameralist

B：StopVideoplayback

C：Two‐wayaudio(Pleasemakesurethemicrophoneandspeakerwasinstalled.)

D：Turnon/offthesound(Pleasemakesurethemicrophoneandspeakerwasinstalled.)

E：PTZcontrol(OnlysupportPTZsecuritycamera)

F：Screenshot,thepicturewillbesavedtocellphonealbum.

G：VIdeoplayback

H：Videowillberecordedadsavedtothecellphonealbum.

4、FAQ

1、Can’taddthecamera?

Pleasereadtheinstructionsandcheckthewifirouter,Ifthecameraalways

failedtobeaddedafterrepeatedattempts,pleasecontactthecustomerservice.

2、Howtoresetthecamera？

Pleasepresstherestbuttonuntilthelightsoff,thenwaitforafewsecondsuntilthelightson.

3、Differentstatusoftheindicatorlight

RedlightalwaysonCameraisstartingoroperatingabnormally

RedlightflashesCameraiswaitingforwificonnection

BluelightalwaysonCameraisworking

Red/BluelightsflashesrapidlyThecameraisconnectingtowifi

4. Whatifthecamerahasbeenaddedalready?

PleasecontactthecustomerserviceandprovidetheSNnumberofthecamera,theSN

numberwasprintedonthecameralabel.

5、What’sthedifferenceofthetimeline’scolors?

Redmeansmotiondetectionvideoandgreenmeansnormalrecording.

6、Whydoesithavesomeblankspaceinthetimeline?

Itmeansnovideofileinthattime,thecamerawillstopworkingafteroutageortheinternetis

disconnected,Ifitisabnormalpowerfailure,pleasecheckthepowersupply,powercableandthe

machinepowerinterfaceisnormal.

7、TheTFcardcan’tbeidentified?

PleasechecktheTFcardifitmeetsthequalityrequirements,andpleaserestartthecamera

aftertheTFcardhasbeeninsertintothecamera.

TheTFcardcan’tbeidentifiedwhentheinternetenvironmentisnotgood.

8、WhyIcan’tgetthenotificationswithmycellphoneapp?

PleasemakesuretheAPPhasgotallthemessagepushingrights,ifnotpleaseresetit.

Inthenormalcondition,everymessagewillbepushedtoyourphone,thenotifications

soundorvibratingaredependingonthecellphonesystemsettings

9、Cameradisconnect?

PleasecheckthepowerandtheInternet,iftheyaregoodpleaserestartthecamera.Ifthe

camerastilldoesn’tworkafterrestart,pleasedeletethecameraintheAPPandresetthecamera,

thenaddthecameraintheAPPagain.

10、Ifthevideoisunabletoload?

Accordingtothestatusoftheindicator.

1、indicatorlightdoesn'tworkmeansthereisnopower,pleasechecktheadapterandthe

powercable.Youcantryanother5V/2Apoweradapter.

2、Theindicatorlightisinon

A：Whentheindicatorisred,itmeanstheInternetisdisconnected,pleasecheckthewifi

andrestartthewifirouter.Movethecameraclosertothewifirouter.

B：Whentheindicatorisblue,itmeanstheInternetisgood,pleasecheckyourcellphone’s

wifior3G/4Gnetworksignal.

11、Whyisthereacircleinthemiddle？

Itmeansthevideoloading,pleasecheckthenetworkenvironmentandmovethecamera

closertothewifirouter.

12、Howmanypeoplecanuseyouraccount?

Onecameracanonlybeaddedtooneaccount

13、Howmanypeoplecanusetheaccountsimultaneously?

Nolimited.



14、Whythefunctionsarenotcompletedintheothervisitors’account.

Forsecurityreasons,thevisitoraccountsdon’thavealltherightstocontrolthecamera,

someofthefunctionsareunusable.

15、WhydoIlosemycamerawithanotherphone?

Onecameracanonlybeaddedtooneaccount/device,ifyouneedtoaddthecameratoanother

account,pleasedeletethecamerainthefirstdevice.

16、CanIwatchmyvideoaftermycamerawasstolen?

1、Ifyouorderedcloudstorageservice,youcanwatchthevidewhichwasrecoredinthepast7

days.

2、Ifthevideowassavedtothememorycard,youcan’twatchthevideoanymorebecausethe

memorycardwasstolentoo,butyoucancheckthepicmessagesintheAPP.

17、HowtochangeaWiFisignal?

PleaseresetthecameraandadditintheAPPagain.

18、Howtocheckthevideobycomputer.

PleaseinstallCloudedgeclientsoftware.

19、Whydoesithavephotonoiseinlowlightenvironment.

Thelowlightwillinfluencethequalityofthepicture,inorderimprovethequalityofthepicture,

thecamerawillbeswitchedtoblack‐and‐whitemode。

Ifyouwanttoknowifit’sinblack‐and‐whitemode,pleasechecktheinfrared,theinfraredwillbe

turnedonwhenthecamerawasswitchedtoblack‐and‐whitemode.

20、HowtoconfirmmyrouterWIFIis2.4GHZor5GHZ?

PleaseenterthemodelofyourwifirouterinGoogle.

21、HowtoconfirmmycellphoneconnectionWIFIis2.4GHZor5GHZ?

Innormalcondition,dual‐bandWiFirouterwilllaunch2kindsofwifisignallike“XXXX_2.4G”and

“XXXX_5G”,ifyouareusing“XXXX_2.4G”oryoucansearchthe“XXXX_2.4G”signal,itmeansyour

wifisupport2.4GHZ

Onlydual‐bandWiFirouterwilllaunch2kindsofwifisignal.

IfyouchangedtheSSIDofthewifirouterbefore,pleasegototheroutersettingpageandcheck

whichoneis2.4Gsignal.



After‐salesinstructions

1.Theinstructionsisforyourreferenceonly.

2.TheproductwillbeupdatedpleasepayattentiontotheAPPnotifications.

3.Allthebasicfunctionsarerecordedintheinstructions,pleasereaditcarefully.

4.Ifyouhaveproblems,pleasecontactthecustomerservice.

5.Wetryourbesttomakealltheinformationcompleteandaccurate,someinformationor

datemayhavealittledeviation,ifyouhaveanyquestionspleasecontactthecustomer

service.

6.Pleasefollowingtheinstructionsinthischapter.







ICwarning:

Thisdevicecontainslicence‐exempttransmitter(s)/receiver(s)/thatcomplywithInnovation

ScienceandEconomicDevelopmentCanada'slicence‐exemptRSS(s).Operationissubjectto

thefollowingtwoconditions:

1)thisdevicemaynotcauseinterferenceand

2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesired

operationofthedevice.RadiationExposure:ThisequipmentcomplieswithCanadaradiation

exposurelimitssetforthforanuncontrolledenvironment;TomaintaincompliancewithIC's

RFExposureguidelines,Thisequipmentshouldbe.installedandoperatedwithminimum

distanceof20cmtheradiatoryourbody.Thisdeviceanditsantenna(s)mustnotbeco‐

locatedoroperationinconjunctionwithanyotherantennaortransmitter.

Déclarationdel'ISEDCanada:

Cetappareilcontientdestasmittre(s)/récepteur(s)sanslicence/conformesà

l'innovationRSSexemptesdelicencedeSciencesetDéveloppementéconomiqueCanada.

L'opérationestsousréservedesdeuxconditionssuivantes:

1)cetappareilnepeutpascauserd'interférenceset

2)cetdispositifdoitacceptertouteinterf érence,ycomprispeutprovoquerle

fonctionnementindésirabledel'appareil.Expositionauxrayonnements:Cetéquipementest

conformeauxradiationsduCanadalimitesd'expositionpourunenvironnementincontrôlé

noncéd'expositionRFPourmaintenirlerespectdesguidesd'expositionRFd'IC,cquipment

doitêtre.installéetactionnéavecunedistanceminimalede20cmleradiateurdevotre

corps.Cetappareiletsesantennesnedoiventpasêtreco‐localiséouenopérationen

conjonctionavectouteautreantenneouémetteur.



elemage ZS-GQ3 User guide

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