Paradyne COMSPHERE 3820 User manual

COMSPHERE

3800 SERIES MODEMS

MODELS 3810, 3811, AND 3820

USER’S GUIDE

Document No. 3810-A2-GB30-30

COMSPHERE

3800 SERIES MODEMS

MODELS 3810, 3811, AND 3820

USER’S GUIDE

Document No. 3810-A2-GB30-30

September 1998

COMSPHERE 3800 Series Modems

A September 1998 3810-A2-GB30-30

COMSPHERE

3800 Series Modems

Models 3810, 3811, and 3820

User’s Guide

3810-A2-GB30-30

4th Edition (September 1998)

Changes and enhancements to the product and to the information herein will be documented and issued as a new release.

For the 3800 Series standalone modems, the Universal Service Order Code (USOC) for Permissive mode is RJ11C. The

Canadian equivalent to the USOC is CA11. For 3800 Series carrier-mounted modems, the USOC for Permissive mode is

RJ21X. The Canadian equivalent to the USOC is CA21A.

Warranty, Sales, and Service Information

Contact your local sales representative, service representative, or distributor directly for any help needed. For additional

information concerning warranty, sales, service, repair, installation, documentation, training, distributor locations, or

Paradyne worldwide office locations, use one of the following methods:

H Via the Internet: Visit the Paradyne World Wide Web site at http://www.paradyne.com

H Via Telephone: Call our automated call system to receive current information via fax or to speak with a

company representative.

— Within the U.S.A., call 1-800-870-2221

— Outside the U.S.A., call 1-727-530-2340

Document Feedback

We welcome your comments and suggestions about this document. Please mail them to Technical Publications, Paradyne

Corporation, 8545 126th Ave. N., Largo, FL 33773, or send e-mail to [email protected]. Include the number and

title of this document in your correspondence. Please include your name and phone number if you are willing to provide

additional clarification.

Trademarks

All products and services mentioned herein are the trademarks, service marks, registered trademarks or registered service

marks of their respective owners.

This publication is protected by federal copyright law. No part of this publication may be copied or distributed, transmitted, transcribed, stored in a retrieval system,

or translated into any human or computer language in any form or by any means, electronic, mechanical, magnetic, manual or otherwise, or disclosed to third parties

without the express written permission of Paradyne Corporation, 8545 126th Avenue North, P.O. Box 2826, Largo, Florida 33779-2826.

Paradyne Corporation makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability

or fitness for a particular purpose. Further, Paradyne Corporation reserves the right to revise this publication and to make changes from time to time in the contents

hereof without obligation of Paradyne Corporation to notify any person of such revision or changes.

Printed on recycled paper

Safety Instructions

B3810-A2-GB30-30 September 1998

Important Safety Instructions

1. Read and follow all warning notices and instructions marked on the product or included in the

manual.

2. This product is intended to be used with a three-wire grounding type plug – a plug which has

a grounding pin. This is a safety feature. Equipment grounding is vital to ensure safe

operation. Do not defeat the purpose of the grounding type plug by modifying the plug or

using an adapter.

Prior to installation, use an outlet tester or a voltmeter to check the ac receptacle for the

presence of earth ground. If the receptacle is not properly grounded, the installation must not

continue until a qualified electrician has corrected the problem.

If a three-wire grounding type power source is not available, consult a qualified electrician to

determine another method of grounding the equipment.

3. Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation of

the product and to protect it from overheating, these slots and openings must not be blocked

or covered.

4. Do not allow anything to rest on the power cord and do not locate the product where persons

will walk on the power cord.

5. Do not attempt to service this product yourself, as opening or removing covers may expose

you to dangerous high voltage points or other risks. Refer all servicing to qualified service

personnel.

6. General purpose cables are provided with this product. Special cables, which may be required

by the regulatory inspection authority for the installation site, are the responsibility of the

customer.

7. When installed in the final configuration, the product must comply with the applicable Safety

Standards and regulatory requirements of the country in which it is installed. If necessary,

consult with the appropriate regulatory agencies and inspection authorities to ensure

compliance.

8. A rare phenomenon can create a voltage potential between the earth grounds of two or more

buildings. If products installed in separate buildings are interconnected, the voltage potential

may cause a hazardous condition. Consult a qualified electrical consultant to determine

whether or not this phenomenon exists and, if necessary, implement corrective action prior to

interconnecting the products.

In addition, if the equipment is to be used with telecommunications circuits, take the following

precautions:

– Never install telephone wiring during a lightning storm.

– Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

– Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

– Use caution when installing or modifying telephone lines.

– Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning.

– Do not use the telephone to report a gas leak in the vicinity of the leak.

COMSPHERE 3800 Series Modems

C September 1998 3810-A2-GB30-30

Notices

THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE,

PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE

PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL

ENVIRONMENT. THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREQUENCY ENERGY AND, IF

NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL, MAY CAUSE HARMFUL

INTERFERENCE TO RADIO COMMUNICATIONS. OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA IS

LIKELY TO CAUSE HARMFUL INTERFERENCE IN WHICH CASE THE USER WILL BE REQUIRED TO CORRECT THE

INTERFERENCE AT HIS OWN EXPENSE.

THE AUTHORITY TO OPERATE THIS EQUIPMENT IS CONDITIONED BY THE REQUIREMENTS THAT NO

MODIFICATIONS WILL BE MADE TO THE EQUIPMENT UNLESS THE CHANGES OR MODIFICATIONS ARE EXPRESSLY

APPROVED BY PARADYNE.

WARNING

TO USERS OF DIGITAL APPARATUS IN CANADA:

THIS CLASS A DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERFERENCE-CAUSING

EQUIPMENT REGULATIONS.

CET APPAREIL NUMÉRIQUE DE LA CLASSE A RESPECTE TOUTES LES EXIGENCES DU RÈGLEMENT SUR LE

MATÉRIEL BROUILLEUR DU CANADA.

The following warning applies to all Model 3811 modems.

WARNING

THE MODEL 3811 IS PROVIDED WITH A REPLACEABLE LITHIUM BATTERY. REPLACE THE BATTERY ONLY WITH

THE SAME TYPE RECOMMENDED BY THE MANUFACTURER. DISCARD USED BATTERIES ACCORDING TO THE

MANUFACTURER’S INSTRUCTIONS.

LE MODÈLE 3811 EST FOURNI AVEC UNE PILE AU LITHIUM REMPLAÇABLE REMPLACER UNIQUEMENT AVEC

UNE BATTERIE DU MÊME TYPE OU D’UN TYPE RECOMMANDÉ PAR LE CONSTRUCTEUR. METTRE AU RÉBUT

LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU FABRICANT.

Safety Instructions

D3810-A2-GB30-30 September 1998

Government Requirements and Equipment Return

Certain governments require that instructions pertaining to modem connection to the public switched

telephone network be included in the installation and operation manual. Specific instructions are

listed in the following sections.

United States

Notice to Users of the Public Switched Telephone Network

1. This equipment complies with Part 68 of the FCC rules. On the equipment is a label that contains,

among other information, the FCC registration number and ringer equivalence number (REN) for

this equipment. The label is located on the bottom of the Model 3810 and 3820 modems. This label

is located on the Model 3811’s circuit card assembly. If requested, this information must be

provided to the telephone company.

2. Page A of this manual contains the Universal Service Order Codes (USOC) associated with the

services on which the equipment is to be connected.

3. The Ringer Equivalence (REN) is used to determine the quantity of devices which may be

connected to the telephone line. Excessive RENs on the telephone line may result in the devices

not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should

not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as

determined by the total RENs, contact the telephone company to determine the maximum RENs

for the calling area.

4. If the 3800 Series modem causes harm to the telephone network, the telephone company will

notify you in advance that temporary discontinuance of service may be required. But if advance

notice is not practical, the telephone company will notify the customer as soon as possible. Also,

you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

5. The telephone company may make changes in its facilities, equipment, operations, or procedures

that could affect the operation of the equipment. If this happens, the telephone company will

provide advance notice in order for you to make the necessary modifications in order to maintain

uninterrupted service.

6. If you experience trouble with this equipment, please contact your sales or service representative (as

appropriate) for repair or warranty information. If the product needs to be returned to the company service

center for repair, contact them directly for return instructions using one of the following methods:

• Via the Internet: Visit the Paradyne World Wide Web site at http://www.paradyne.com

• Via Telephone: Call our automated call system to receive current information via fax or to speak with

a company representative.

— Within the U.S.A., call 1-800-870-2221

— Outside the U.S.A., call 727-530-2340

If the trouble is causing harm to the telephone network, the telephone company may request that you

remove the equipment from the network until the problem is resolved.

7. The user is not authorized to repair or modify the equipment.

COMSPHERE 3800 Series Modems

E September 1998 3810-A2-GB30-30

8. This equipment cannot be used on public coin service provided by the telephone company.

Connection to Party Line Service is subject to state tariffs. (Contact the state public utility

commission, public service commission or corporation commission for information.)

9. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a

computer or other electronic device to send any message via a telephone fax machine unless such a

message clearly contains, in a margin at the top or bottom of each transmitted page, or on the first

page of the transmission, the date and time it is sent, and an identification of the business, or other

entity, or other individual sending the message, and the telephone number of such business, or

other entity, or individual.

In order to program this information, follow the steps outlined in the manual supplied with your

fax software.

10. An FCC compliant telephone cord with modular plugs may be provided with this equipment. This

equipment is designed to be connected to the telephone network or premises wiring using a

compatible modular jack which is Part 68 compliant.

Canada

Notice to Users of the Canadian Public Switched Telephone Network

The Canadian Department of Communications label identifies certified equipment. This certification

means that the equipment meets certain telecommunications network protective, operational and

safety requirements. The Department does not guarantee the equipment will operate to the user’s

satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the

facilities of the local telecommunications company. The equipment must also be installed using an

acceptable method of connection. In some cases, the company’s inside wiring associated with a single

line individual service may be extended by means of a certified connector assembly (telephone

extension cord). The customer should be aware that compliance with the above conditions may not

prevent degradation of service in some situations.

Safety Instructions

F3810-A2-GB30-30 September 1998

Repairs to certified equipment should be made by an authorized Canadian maintenance facility

designated by the supplier. Any repairs or alterations made by the user to this equipment, or

equipment malfunctions, may give the telecommunications company cause to request the user to

disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power

utility, telephone line and internal metallic water pipe system, if present, are connected together. This

precaution may be particularly important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or

electrician, as appropriate.

The Load Number for this equipment is listed on the label on the modem. The Load Number (LN)

assigned to each terminal device denotes the percentage of the total load to be connected to a

telephone loop which is used by the device to prevent overloading. The termination on a loop may

consist of any combination of devices subject only to the requirement that the total of the Load

Numbers of all devices does not exceed 100.

If your equipment is in need of repair, refer to the procedures described on page A in the front of this

document for contact information.

COMSPHERE 3800 Series Modems

G September 1998 3810-A2-GB30-30

i3810-A2-GB30-30 September 1998

Table of Contents

Preface

Objectives and Reader Assumptions vii. . . . . . . . . . . . . . . . . . . . . . . . . . .

How to Use This Manual vii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Related Documents viii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1. Introduction

Overview 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Features 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Options 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

COMSPHERE 3800 Series Models 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. Model 3810 and 3820 Installation

Overview 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3800 Series Modem Package 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 or Model 3820 Modem Installation 2-3. . . . . . . . . . . . . . . . . .

DTE Connection 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 Dial-Line Connection 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 4-Wire/2-Wire Leased-Line Connection 2-5. . . . . . . . . . . . . .

Model 3820 Dial-Line Connection 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3820 2-Wire Leased-Line Connection 2-6. . . . . . . . . . . . . . . . . . . .

Model 3810 and Model 3820 Telephone Connection 2-7. . . . . . . . . . . . . .

Dial Network Management System Connection 2-7. . . . . . . . . . . . . . . . . .

AC Power Transformer Connection 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . .

Modem Power-Up 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing and Replacing Model 3810 and Model 3820 Modems 2-8. . . .

3. Model 3811 Installation

Overview 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3811 Installation 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing and Replacing Model 3811 Modems 3-4. . . . . . . . . . . . . . . . . .

COMSPHERE 3800 Series Modems

ii September 1998 3810-A2-GB30-30

4. DCP Operation

Overview 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic Control Panels 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Status Indicators 4-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic Control Panel Operation 4-6. . . . . . . . . . . . . . . . . . . . . . . . . . .

Menu Structure 4-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Selecting Factory Configuration Options 4-13. . . . . . . . . . . . . . . . . . . . . . .

Diagnostic Control Panel Security Access 4-15. . . . . . . . . . . . . . . . . . . . . .

5. Call Setup Branch

Overview 5-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call Setup Branch 5-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6. Talk/Data Branch

Overview 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Talk/Data Branch 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7. Status Branch

Overview 7-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Status Branch 7-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8. Test Branch

Overview 8-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Test Branch 8-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9. Configure Branch

Overview 9-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configure Branch 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuration Tables 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security Configuration Options 9-45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10. Control Branch

Overview 10-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Branch 10-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Automatic Firmware Download 10-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11. Remote Branch

Overview 11-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Remote Branch 11-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table of Contents

iii3810-A2-GB30-30 September 1998

12. Security

Overview 12-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security Branch 12-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Security Password Entry Techniques 12-11. . . . . . . . . . . . . . . . . . . . . . . . . . .

Database Table Examples 12-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13. Fax Operation

Overview 13-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fax Operation 13-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14. AT Command Set and S-Registers

Overview 14-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating Modes 14-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Command Guidelines 14-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AT Command List 14-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

S-Register List 14-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendices

A. Menu Tree A-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B. Result Codes B-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C. Troubleshooting C-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D. Technical Specifications D-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

E. Pin Assignments E-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F. ITU-T V.25bis Dialing Commands and Response F-1. . . . . . . . . . . . .

G. Default Configuration Options G-1. . . . . . . . . . . . . . . . . . . . . . . . . . .

H. Equipment List H-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Glossary

Index

COMSPHERE 3800 Series Modems

iv September 1998 3810-A2-GB30-30

List of Figures

Figure Page

2-1 Model 3810 and 3820 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-2 Model 3810 Rear Panel 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2-3 Model 3820 Rear Panel 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1 Model 3811 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-2 Installing a Model 3811 Modem 3-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-3 Circuit Pack Lock 3-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1 Model 3810 DCP 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2 Model 3820 DCP 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3 Optional SDCP, Model 3811 Faceplate, and Optional SDU 4-3. . . . . . . . . . . . . . . . . . .

4-4 3800 Series LCD and Keypad 4-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1 Dial Backup 5-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-1 Local Analog Loopback 8-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-2 Remote Digital Loopback 8-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-3 Local Digital Loopback 8-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-4 Pattern Test and Local Analog Loopback Test 8-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-5 Pattern Test and Remote Digital Loopback Test 8-6. . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-6 End-to-End Pattern Test 8-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-1 DCP Configuration Process 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-2 AT Command Configuration Process 9-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11-1 Top-Level Menu of a Remote 3800 Series Modem 11-3. . . . . . . . . . . . . . . . . . . . . . . . . .

E-1 Wiring Diagram – 8-Position to 6-Position Crossover Cable E-1. . . . . . . . . . . . . . . . . .

Table of Contents

v3810-A2-GB30-30 September 1998

List of Tables

Tables Page

4-1 Model 3810 and Model 3811 DCP LEDs 4-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-2 Model 3820 DCP LEDs 4-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3 SDCP LEDs 4-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-4 Top-Level Menu Status 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-5 Common Operational Messages 4-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-6 Dial Access Security Messages 4-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1 Valid Dial Command Modifiers 5-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-1 DTE Interface Configuration Options 9-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-2 DTE Dialer Configuration Options 9-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-3 Line Dialer Configuration Options 9-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-4 Dial Line Configuration Options 9-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-5 Leased Line Configuration Options 9-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-6 V.42/MNP/Buffer Configuration Options 9-33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-7 Test Configuration Options 9-39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-8 Miscellaneous Configuration Options 9-41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-9 Security Configuration Options 9-45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12-1 Edit Password Table Group Options 12-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12-2 Set Answer Security Group Options 12-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12-3 Set Originate Security Group Options 12-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12-4 Security Database Table Using VF-Side Passwords 12-12. . . . . . . . . . . . . . . . . . . . . . . . .

12-5 Security Database Table Using DTE-Side Passwords 12-13. . . . . . . . . . . . . . . . . . . . . . . .

12-6 Security Database Table Using Both VF-Side and DTE-Side Passwords 12-13. . . . . . . . .

12-7 Security Database Table Using Paired VF-Side and DTE-Side Passwords 12-14. . . . . . .

14-1 3800 Series AT Commands 14-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14-2 3800 Series S-Registers 14-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1 Result Codes B-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-1 Modem Health C-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-2 Modem – DTE Connection C-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-3 Modem – VF Connection C-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-4 Online Operation C-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-5 Leased-Line Operation C-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C-6 Dial Backup Operation C-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D-1 Technical Specifications for 3800 Series Modems D-1. . . . . . . . . . . . . . . . . . . . . . . . . .

E-1 VF Connector Pin Assignments: Models 3810 and 3820 E-2. . . . . . . . . . . . . . . . . . . . .

E-2 VF Connector Pin Assignments: TELCO Jacks E-2. . . . . . . . . . . . . . . . . . . . . . . . . . . .

E-3 EIA-232-D Pin Assignments E-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

E-4 EIA RS-366-A Pin Assignments E-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F-1 V.25bis Commands F-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F-2 V.25bis Response Messages F-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

G-1 Factory Default Configuration Options G-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

COMSPHERE 3800 Series Modems

vi September 1998 3810-A2-GB30-30

vii3810-A2-GB30-30 September 1998

Preface

Objectives and Reader

Assumptions

This manual describes how to install and operate the

COMSPHEREr 3800 Series standalone and

carrier-mounted modems. The reader should have a basic

understanding of modems and their operation.

How to Use This Manual

Chapter 1 provides information about the features of

3800 Series modems.

Chapter 2 provides instructions for installing the Model

3810 and Model 3820 modems.

Chapter 3 provides instructions for installing the Model

3811 modems.

Chapter 4 provides the information required to operate

the Model 3810 and Model 3820 using the diagnostic

control panel (DCP) and the Model 3811 using the

COMSPHERE 3000 Series Carrier’s shared diagnostic

control panel (SDCP).

Chapters 5 through 12 describe the eight branches of

the front panel command sets:

• Chapter 5 – Call Setup

• Chapter 6 – Talk/Data

• Chapter 7 – Status

• Chapter 8 – Test

• Chapter 9 – Configure

• Chapter 10 – Control

• Chapter 11 – Remote

• Chapter 12 – Security

Chapter 13 provides an overview of fax modem

operation.

Chapter 14 provides instructions for displaying and

changing AT commands and S-registers.

Appendix A provides a menu tree for 3800 Series

modems.

Appendix B provides a list of the result codes produced

by 3800 Series modems.

Appendix C provides instructions for performing

diagnostic tests when data communications problems

occur.

Appendix D provides technical specifications.

Appendix E provides EIA RS-232, EIA RS-366A, and

VF TELCO pin assignments.

Appendix F provides V.25bis dialing information.

Appendix G provides a list of all default configuration

options available for the four factory preset

configurations: Async Dial, Sync Dial, Sync Leased, and

UNIX Dial.

Appendix H provides an equipment list for 3800 Series

modems.

The Glossary provides a description of terms used

throughout this manual.

COMSPHERE 3800 Series Modems

viii September 1998 3810-A2-GB30-30

Related Documents

3000-A2-GA31 COMSPHERE 3000 Series

Carrier, Installation Manual

6700-A2-GY31 COMSPHERE 6700 Series

Network Management System

User’s Guide

3610-A2-GZ45 3600 Hubbing Device

Feature Number 3600-F3-300

Installation Instructions

Contact your sales or service representative to order

additional product documentation.

Paradyne documents are also available on the World

Wide Web at:

http://www.paradyne.com

Select Service & Support → Technical Manuals

1-13810-A2-GB30-30 September 1998

Introduction

Overview 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Features 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Options 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

COMSPHERE 3800 Series Models 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview

The COMSPHERE 3800 Series modems, a new

generation of full-feature, high-speed dial modems, offer

reliable asynchronous and synchronous operation over

dial- or leased-lines networks. The 3800 Series modems’

unique software defineability allows for the addition of

future enhancements, whether it is installing new features

or firmware upgrades.

Through its downloading capability, any 3800 Series

modem can be upgraded to the latest firmware, requiring

no new hardware investment or on-site personnel, and

little or no downtime. These modems support a wide

range of modulation schemes and offer control using

either AT commands, the user-friendly diagnostic control

panel (DCP) or the optional COMSPHERE 6700 Series

Network Management System (NMS). The NMS

performs extensive monitoring, testing, reporting, and

restoral functions to assist in managing your network.

High-speed data transfer and reliable throughput at

data rates as high as 19,200 bps (V.32terbo) over dial lines

is guaranteed by employing the latest techniques in ITU-T

V.42bis/MNP Class 5 data compression and ITU-T

V.42/MNP error correction. In addition to fast line speeds,

the modem can send data to the DTE at speeds as high as

115,200 bps.

The 3800 Series modem is extremely versatile when

used in modem pooling environments; it allows multiple

users to temporarily customize settings in the 3800 Series

modem, thereby permitting communication with the

calling modem. Upon disconnection, the 3800 Series

modem falls back to its original configuration settings and

resumes normal operation.

The modem’s compatibility with a number of dialing

methods and protocols, such as asynchronous AT

commands, ITU-T V.25bis dialing, EIA RS-366-A dialing

for carrier-mounted modems, and the user-friendly

diagnostic control panel (DCP), permits the 3800 Series

modem to be used in a variety of applications and

environments while also allowing control over modem

configuration, dialing, and diagnostics. The 3800 Series

modems offer four preset factory configurations

containing the most often used modem settings. These

factory presets provide quick configuration for any

asynchronous/ synchronous dial, synchronous leased, or

UNIXr hardware-based dial environments.

The 3800 Series family is available in three models:

the Model 3810, a 4-wire/2-wire standalone modem; the

Model 3811, a carrier- mounted version of the standalone

unit; and the Model 3820, a 2-wire standalone unit. All

three models offer a variety of modulation schemes and

network enhancements while still providing reliable,

high-speed data transmission using the latest in modem

technology.

1

COMSPHERE 3800 Series Modems

1-2 September 1998 3810-A2-GB30-30

Features

The 3800 Series modems have a wide variety of

features.

• Dial-Line Modulations: V.32terbo (19,200 and

16,800 bps), ITU-T V.32bis (14,400, 12,000, 9600,

7200, and 4800 bps), V.32 (9600 and 4800 bps),

V.22bis (2400 bps), V.22 (1200 bps), V.21

(300 bps), Bell 212A, (1200 bps), and Bell 103J

(300 bps).

• Two-wire/four-wire Leased-Line Modulations:

V.32terbo (19,200 and 16,800 bps), V.32bis

(14,400, 12,000, 9600, 7200, and 4800 bps),

V.32 (9600 and 4800 bps), V.22bis (2400 bps).

• Convenient migration to new or optional features

through software downloading.

• ITU-T V.42bis and MNP Class 5 data compression.

• Virtual error free data integrity with ITU-T V.42

and MNP Level 4 error control.

• Automatic and manual single call dial backup and

dial standby capabilities for 4-wire leased-line

applications (Model 3810 and Model 3811).

• A unique Paradyne modem pooling feature that

preserves the answering modem’s permanent

configuration, but allows multiple users to

temporarily adapt parameters for individual

requirements.

• Dial-line data rates from 300 bps–19,200 bps.

Leased-line rates from 2400 bps–19,200 bps.

• Asynchronous dial DTE data rates from

300 bps–115,200 bps.

• A diagnostic control panel (DCP) on the front bezel

that displays the connect status, data rate, type of

error control or compression, test results, alarm

status of DTE or VF parameters for both local and

remote modems.

• Storage of up to 10 telephone numbers to directory

locations.

• Compatibility with the industry de facto standard

AT Command set.

• Dialing via DCP, AT commands, ITU-T V.25bis

commands, or RS-366-A (Model 3811 only).

• Configuration of software options via the

AT Command set or DCP.

• High-speed transmission using asynchronous,

synchronous, or UNIX devices over full- or

half-duplex dial networks or 2-wire/4-wire leased

lines.

• Complement of self-tests, local and remote

loopbacks including ITU-T compatible V.54.

• Four factory-defined configurations and two

user-defined configuration areas.

• Availability in either the 2-wire/4-wire standalone

and carrier mount, or the 2-wire only standalone

models.

• Originate Security and three Answer Security

modes.

• Directory #1 Callback capability.

• Dial Access Security which guards against

unwanted user access to the host DTE.

• Hayes Autosync support.

Options

The 3800 Series modems also may have the following

optional features:

• Diagnostic, control, monitor, and call statistic

capabilities through the COMSPHERE 6700 Series

NMS.

• Class 2 Fax modulations: ITU-T V.17 (14,400,

12,000, 9600, 7200 bps), V.29 (9600, 7200 bps) and

V.27ter (4800, 2400 bps).

• V.29 and V.33 leased line options.

• Enhanced Throughput Cellular (ETC), which

improves reliability and speed over cellular links.

COMSPHERE 3800 Series

Models

The COMSPHERE 3800 Series modem is available in

several models.

• Model 3810, a 4-wire/2-wire standalone unit

capable of operation on 2-wire dial, or 4-wire

leased or 2-wire leased lines.

• Model 3811, a 4-wire/2-wire carrier-mounted

modem for installation into a COMSPHERE

3000 Series Carrier; it is capable of operation on

dial, or 4-wire leased or 2-wire leased lines.

• Model 3820, a 2-wire standalone unit capable of

operation on dial or 2-wire leased lines.

2-13810-A2-GB30-30 September 1998

Model 3810 and 3820 Installation

Overview 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3800 Series Modem Package 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customer-Supplied Equipment 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 or Model 3820 Modem Installation 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 Dial-Line Connection 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 4-Wire/2-Wire Leased-Line Connection 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3820 Dial-Line Connection 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3820 2-Wire Leased-Line Connection 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DTE Connection 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Model 3810 and Model 3820 Telephone Connection 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Dial Network Management System Connection 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

AC Power Transformer Connection 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Modem Power-Up 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing and Replacing Model 3810 and Model 3820 Modems 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overview

The standalone Model 3810 modem (Figure 2-1) is

capable of either dial or 4-wire/2-wire leased-line

operation. The modem is controlled using either AT

commands or the diagnostic control panel (DCP). The

DCP consists of an LCD which displays the Top-Level

menu, three function keys and four directional keys which

allow you to maneuver and choose DCP selections, and a

row of 12 LED status indicators which display modem

activity. For a better understanding of DCP operation,

refer to Chapter 4, DCP Operation.