Lenovo Q190 User manual

IdeaCentreQ190

HardwareMaintenanceManual

ideaideaideaCentreidea

MachineTypes:10115/6281

IdeaCentreQ190

HardwareMaintenanceManual

MachineTypes:10115/6281

SecondEdition(December2012)17th

©CopyrightLenovo2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices

Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.

GS-35F-05925

Contents

Chapter1.Aboutthismanual......1

ImportantSafetyInformation..........1

Chapter2.Safetyinformation......3

Generalsafety................3

Electricalsafety...............3

Safetyinspectionguide............5

Handlingelectrostaticdischarge-sensitive

devices..................5

Groundingrequirements............6

Safetynotices................6

Chapter3.Generalinformation.....9

Specications................9

Chapter4.GeneralCheckout.....11

Chapter5.UsingtheSetupUtility...13

StartingtheSetupUtilityprogram.......13

Viewingandchangingsettings........13

Usingpasswords..............13

Enablingordisablingadevice........15

Selectingastartupdevice..........15

ExitingfromtheSetupUtilityprogram.....16

Chapter6.Symptom-to-FRUIndex..17

Harddiskdrivebooterror..........17

PowerSupplyProblems...........17

POSTerrorcodes.............18

Undeterminedproblems...........18

Chapter7.Locations.........21

Locatingcomponents,controlsandconnectors.21

Hardwarecomponents...........22

Chapter8.Replacinghardware....25

Generalinformation.............25

Replacingtheopticaldrive..........26

Removingthecomputercover........27

Replacingtheharddiskdrive.........29

Replacingamemorymodule.........30

ReplacingtheWLANcard..........31

Replacingtheheat-sink...........32

Replacingthesystemfan..........33

Replacingthemotherboard..........34

Replacingthekeyboardandmouse......35

FRUlists.................36

Chapter9.AdditionalService

Information..............43

©CopyrightLenovo2012

iii

ivIdeaCentreQ190HardwareMaintenanceManual

Chapter1.Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforIdeaCentreQ190computerslistedonthecover.

ItisintendedonlyfortrainedservicerswhoarefamiliarwithLenovocomputerproducts.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.

ThedescriptionoftheTVcardinthismanualisonlyusedforthemachineswhichhavetheTVcard.Itis

invalidforthosemachineswhichdonothaveTVcard.

ImportantSafetyInformation

BesuretoreadallCAUTIONandDANGERsectionsinthismanualbeforefollowinganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd’exécuter

lesinstructions.

LesenSieunbedingtalleHinweisevomTyp“ACHTUNG”oder“VORSICHT”indieserDokumentation,bevor

SieirgendwelcheVorgängedurchführen

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna

qualsiasidelleistruzioni

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer

umadasinstruções

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir

lasinstrucciones.

©CopyrightLenovo2012

1

2IdeaCentreQ190HardwareMaintenanceManual

Chapter2.Safetyinformation

Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe

musclesinyourback.

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare

tooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer’spersonnelare

notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing

themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves

arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately

8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drillingsoldering,cuttingwire,attachingsprings,using

solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice

thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

Electricalsafety

CAUTION:

Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid

personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication

systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise

intheinstallationandcongurationprocedures.

©CopyrightLenovo2012

3

Observethefollowingruleswhenworkingonelectricalequipment.

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft

materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near

theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.

Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical

accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:

–Performingamechanicalinspection

–Workingnearpowersupplies

–RemovingorinstallingFieldReplaceableUnits(FRUs)

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer

topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:

–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,

youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein

thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,

nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis

conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating

placesinamachine:

–Powersupplyunits

–Pumps

–Blowersandfans

–Motorgenerators

andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)

•Ifanelectricalaccidentoccurs:

–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.

4IdeaCentreQ190HardwareMaintenanceManual

–Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese

products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers

andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould

beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis

inspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand

whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal

electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and

thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.

b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.

c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror

otherliquids,orsignsofreorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto

electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.

ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe

personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

Chapter2.Safetyinformation5

•Avoidcontactwithotherpeoplewhilehandlingthepart.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen

youarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially

usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic

servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper

groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices

ThecautionanddangersafetynoticesinthissectionareprovidedinthelanguageofEnglish.

DANGER

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration

ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems

beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration

procedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,or

openingcoversonthisproductorattacheddevices.

6IdeaCentreQ190HardwareMaintenanceManual

ToConnect

ToDisconnect

1.TurneverythingOFF .

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF .

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:

Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery

recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace

itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand

canexplodeifnotproperlyused,handled,ordisposedof.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Chapter2.Safetyinformation7

≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)

CAUTION:

Usesafepracticeswhenlifting.

CAUTION:

Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff

theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower

cord.T oremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected

fromthepowersource.

1

2

CAUTION:

Donotplaceanyobjectweighingmorethan82kg(180lbs.)ontopofrack-mounteddevices.

8IdeaCentreQ190HardwareMaintenanceManual

Chapter3.Generalinformation

Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.

Specications

Thissectionliststhephysicalspecicationsforyourcomputer.

TypeIdeaCentreQ190

Thissectionliststhephysicalspecications.

Environment

Airtemperature:

Operating:10°to35°C

Transit:-20°to55°C

Humidity:

Operating:35%to80%

Transit:20%to93%(40°C)

Altitude:86KPato106KPa

Electricalinput:

Inputvoltage:90V-264V(AC)

Inputfrequency:47Hz-63Hz

9

10IdeaCentreQ190HardwareMaintenanceManual

Chapter4.GeneralCheckout

Attention:Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartup

sequencechanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.

Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconictisfoundbyanapplicationprogram,theoperating

system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware

package.

Usethefollowingproceduretohelpdeterminethecauseoftheproblem:

1.Power-offthecomputerandallexternaldevices.

2.Checkallcablesandpowercords.

3.Setalldisplaycontrolstothemiddleposition.

4.Power-onallexternaldevices.

5.Power-onthecomputer.

•Lookfordisplayederrorcodes

•Lookforreadableinstructionsoramainmenuonthedisplay.

Ifyoudidnotreceivethecorrectresponse,proceedtostep6.

Ifyoudoreceivethecorrectresponse,proceedtostep7.

6.Lookatthefollowingconditionsandfollowtheinstructions:

•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes” .

•Ifthecomputerhangsandnoerrorisdisplayed,continueatstep7.

7.Ifyoucannotcontinue,replacethelastdevicetested.

11

12IdeaCentreQ190HardwareMaintenanceManual

Chapter5.UsingtheSetupUtility

TheSetupUtilityprogramisusedtoviewandchangethecongurationsettingsofyourcomputer,regardless

ofwhichoperatingsystemyouareusing.However,theoperating-systemsettingsmightoverrideanysimilar

settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Ifyourcomputerisalreadyonwhenyoustartthisprocedure,shutdowntheoperatingsystemand

turnoffthecomputer.

2.PressandholdtheF1keythenturnonthecomputer.Whenyouhearmultiplebeeps,releasetheF1key.

Notes:

1.IfyouareusingaUSBkeyboardandtheSetupUtilityprogramdoesnotdisplayusingthismethod,

repeatedlypressandreleasetheF1keyratherthanleavingitpressedwhenturningonthecomputer.

2.IfaPower-OnPasswordoranadministratorpasswordhasbeenset,theSetupUtilityprogrammenuis

notdisplayeduntilyoutypeyourpassword.Formoreinformation,see“Usingpasswords.”

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsitemsthatidentifysystemcongurationtopics.Tovieworchange

settings,see“StartingtheSetupUtilityprogram.”

WhenworkingwiththeSetupUtilityprogrammenu,youmustusethekeyboard.Thekeysusedtoperform

varioustasksaredisplayedontherightsideofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedpersonsfromgaining

accesstoyourcomputeranddata.See“StartingtheSetupUtilityprogram.”Thefollowingtypesof

passwordsareavailable:

•AdministratorPassword

•Power-OnPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,ifyoudecidetosetanypasswords,

readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64characters(a-zand0-9)andsymbols.Forsecurity

reasons,itisagoodideatouseastrongpasswordthatcannotbeeasilycompromised.Wesuggestthe

passwordsshouldadheretothefollowingrules:

•Musthaveatleastsevencharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive

•Notbeyournameoryourusername

13

•Notbeacommonwordoracommonname

•Besignicantlydifferentfromyourpreviouspassword

Administratorpassword

WhenaAdministratorPasswordisset,itdetersunauthorizedpersonsfromchangingconguration

settings.Ifyouareresponsibleformaintainingthesettingsofseveralcomputers,youmightwanttoseta

AdministratorPassword.

AfteryousetaAdministratorPassword,apasswordpromptisdisplayedeachtimeyoutrytoaccessthe

SetupUtilityprogram.

IfboththeAdministratorandPower-OnPasswordareset,youcantypeeitherpassword.However,to

changeanycongurationsettings,youmustuseyourAdministratorpassword.

Setting,changing,anddeletingaAdministratorpassword

Toset,change,ordeleteapassword,dothefollowing:

Note:Apasswordcanbeanycombinationofupto64characters(a-z,and0-9).Formoreinformation,see

“Passwordconsiderations”onpage13.

1.StarttheSetupUtilityprogram(see“StartingtheSetupUtilityprogram”onpage13).

2.FromSecuritymenu,selectSetAdministratorPasswordandpressEnter.

3.Thepassworddialogboxwillbedisplayed.T ypethenewpassword,andpressEnter.

4.whenpromptedtoconrmthepassword,typethepasswordagain.Ifyoutypethepasswordcorrectly,

thepasswordwillbeinstalled.

TodeleteapreviouslysetAdministratorpassword,dothefollowing:

Note:Whenpromptedforapassword,youmusttypeyourAdministratorpassword.

1.FromSecuritymenu,selectSetAdministratorPasswordandpressEnter.

2.Thepassworddialogboxwillbedisplayed.EnterCurrentPasswordandpressEnter.PressEnterinNew

PasswordandconrmNewPassworddialog.Asetupnoticewilldisplaythatchangeshavebeensaved.

3.SelectExit.

4.SelectSavechangesandExit.

Power-OnPassword

WhenaPower-OnPasswordisset,youcannotstarttheSetupUtilityprogramuntilavalidpasswordis

typedfromthekeyboard.

Setting,changing,anddeletingaPower-OnPassword

Toset,change,ordeleteaPower-OnPassword,dothefollowing:

Note:Apasswordcanbeanycombinationofupto64characters(a-z,and0-9).

1.StarttheSetupUtilityprogram(See”StartingtheSetupUtilityprogram” .)

2.FromtheSecuritymenu,seletSetPower-OnPasswordandpressEnter.

3.Thepassworddialogboxwillbedisplayed.T ypethenewpassword,andpressEnter.

4.whenpromptedtoconrmthepassword,typethepasswordagain.Ifyoutypethepasswordcorrectly,

thepasswordwillbeinstalled.

14IdeaCentreQ190HardwareMaintenanceManual

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