Toyota RAV4 2020 Owner's manual

RAV4_OM_OM0R024U_(U)

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Pictorial index Search by illustration

For safety

and security

Make sure to read through them

(Main topics: Child seat, theft deterrent system)

Vehicle status

information and

indicators

Reading driving-related information

(Main topics: Meters, multi-information display)

Before driving

Opening and closing the doors and windows,

adjustment before driving

(Main topics: Keys, doors, seats)

Driving

Operations and advice which are necessary for

driving

(Main topics: Starting engine, refueling)

Audio Operating the Audio

(Main topics: Audio/visual, phone, Connected Services)

Interior features Usage of the interior features

(Main topics: Air conditioner, storage features)

Maintenance

and care

Caring for your vehicle and maintenance

procedures

(Main topics: Interior and exterior, light bulbs)

When trouble

arises

What to do in case of malfunction and emergency

(Main topics: Battery discharge, flat tire)

Vehicle

specifications

Vehicle specifications, customizable features

(Main topics: Fuel, oil, tire inflation pressure)

For owners Reporting safety defects for U.S. owners, and seat

belt and SRS airbag instructions for Canadian

owners

Index Search by symptom

Search alphabetically

2TABLE OF CONTENTS

For your information................... 8

Reading this manual................12

How to search..........................13

Pictorial index ..........................14

1-1. For safe use

Before driving...................26

For safe driving ................27

Seat belts.........................2 9

SRS airbags.....................33

Front passenger occupant

classification system ......4 3

Exhaust gas precautions..4 8

1-2. Child safety

Riding with children..........4 9

Child restraint systems.....50

1-3. Emergency assistance

Safety Connect ................6 5

1-4. Theft deterrent system

Engine immobilizer system

.......................................7 0

Alarm................................7 3

2-1. Instrument cluster

Warning lights and indicators

.......................................7 6

Gauges and meters (with 4.2-

inch display) ...................82

Gauges and meters (with 7-

inch display) ...................85

Multi-information display ..8 9

Fuel consumption information

.......................................99

3-1. Key information

Keys .............................. 102

3-2. Opening, closing and lock-

ing the doors

Side doors ..................... 10 8

Back door ...................... 1 14

Smart key system.......... 12 8

3-3. Adjusting the seats

Front seats .................... 13 4

Rear seats..................... 1 3 5

Driving position memory 1 3 7

Head restraints.............. 14 0

3-4. Adjusting the steering

wheel and mirrors

Steering wheel............... 1 4 2

Inside rear view mirror... 14 3

Digital Rear-view Mirror. 1 4 5

Outside rear view mirrors

.................................... 15 4

3-5. Opening, closing the win-

dows and moon roof

Power windows ............. 15 6

Moon roof ...................... 1 5 9

Panoramic moon roof.... 16 2

4-1. Before driving

Driving the vehicle......... 1 6 9

Cargo and luggage........ 1 7 5

Vehicle load limits.......... 1 7 8

1For safety and security

2

Vehicle status

information and

indicators

3Before driving

4Driving

3

TABLE OF CONTENTS

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9

10

Trailer towing................. 17 9

Dinghy towing ............... 19 1

4-2. Driving procedures

Engine (ignition) switch (vehi-

cles without smart key sys-

tem)............................. 19 3

Engine (ignition) switch (vehi-

cles with smart key system)

.................................... 19 4

Automatic transmission. 19 9

Turn signal lever............ 2 02

Parking brake................ 2 03

Brake Hold .................... 20 6

4-3. Operating the lights and

wipers

Headlight switch............ 2 0 9

AHB (Automatic High Beam)

.................................... 21 2

Fog light switch ............. 21 5

Windshield wipers and

washer......................... 21 5

Rear window wiper and

washer......................... 21 8

4-4. Refueling

Opening the fuel tank cap

.................................... 22 0

4-5. Using the driving support

systems

Toyota Safety Sense 2.02 23

PCS (Pre-Collision System)

.................................... 22 9

LTA (Lane Tracing Assist)

.................................... 23 7

RSA (Road Sign Assist) 24 7

Dynamic radar cruise control

with full-speed range... 25 0

BSM (Blind Spot Monitor)

.................................... 26 0

Intuitive parking assist... 2 70

PKSB (Parking Support

Brake).......................... 277

Parking Support Brake func-

tion (static objects) ...... 28 2

Parking Support Brake func-

tion (rear-crossing vehicles)

.................................... 28 8

Rear view monitor system

.................................... 29 2

Toyota parking assist monitor

.................................... 30 0

Panoramic view monitor 3 1 3

Stop & Start system....... 34 5

Driving mode select switch

.................................... 35 1

Multi-terrain Select (AWD

vehicles) ...................... 35 3

Snow mode switch (AWD

vehicles) ...................... 35 7

Downhill assist control sys-

tem .............................. 35 8

Driving assist systems... 36 0

4-6. Driving tips

Winter driving tips.......... 3 67

Utility vehicle precautions

.................................... 37 0

5-1. Basic function

Buttons overview........... 3 7 5

Menu screen.................. 37 7

Status icon..................... 37 8

“Setup” screen............... 38 0

5Audio

4TABLE OF CONTENTS

5-2. Basic information before

operation

Initial screen.................. 3 81

Touch screen................. 3 82

Home screen................. 3 84

Entering letters and num-

bers/list screen operation

.................................... 38 5

Screen adjustment ........ 38 8

Linking multi-information dis-

play and the system .... 38 9

5-3. Connectivity settings

Registering/Connecting a

Bluetooth® device ....... 39 0

Setting Bluetooth® details

.................................... 39 4

Wi-Fi® Hotspot .............. 402

5-4. Apple CarPlay/Android

Auto

Apple CarPlay®/Android Auto

.................................... 40 7

5-5. Other settings

General settings............ 41 4

Voice settings................ 4 18

Vehicle settings ............. 41 9

5-6. Using the audio/visual sys-

tem

Quick reference............. 4 20

Some basics ................. 42 1

5-7. Radio operation

AM/FM/SiriusXM (SXM) radio

.................................... 42 5

5-8. Media operation

USB memory................. 4 32

iPod/iPhone

(Apple CarPlay)........... 4 34

Android Auto.................. 4 3 7

Bluetooth® audio ........... 4 38

5-9. Audio/visual remote con-

trols

Steering switches .......... 44 2

5-10.Audio settings

Setup............................. 44 4

5-11.Tips for operating the

audio/visual system

Operating information.... 4 46

5-12.Voice command system

operation

Voice command system 45 8

Command list ................ 46 1

5-13.Phone operation (Hands-

free system for cellular

phones)

Quick reference............. 46 5

Some basics.................. 4 6 6

Placing a call using the Blue-

tooth® hands-free system

.................................... 47 0

Receiving a call using the

Bluetooth® hands-free sys-

tem .............................. 47 3

Talking on the Bluetooth®

hands-free system....... 4 7 4

Bluetooth® phone message

function........................ 476

5-14.Phone settings

Setup............................. 48 1

5-15.What to do if... (Blue-

tooth®)

Troubleshooting............. 491

5

TABLE OF CONTENTS

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2

3

4

5

6

7

8

9

10

5-16.Connected Services over-

view

Connected Services...... 49 5

Type A: Function achieved by

using a smartphone or DCM

.................................... 49 6

Type B: Function achieved by

using DCM and the system

.................................... 49 8

Type C: Function achieved by

using DCM .................. 4 99

Type D: Function achieved by

using DCM and a smart-

phone .......................... 5 02

5-17.Connected Services opera-

tion

Toyota Apps .................. 5 04

5-18.Setup

Toyota Apps settings ..... 50 8

6-1. Using the air conditioning

system and defogger

Manual air conditioning sys-

tem .............................. 51 0

Automatic air conditioning

system......................... 51 5

Heated steering wheel/seat

heaters/seat ventilators52 2

6-2. Using the interior lights

Interior lights list ............ 5 25

6-3. Using the storage features

List of storage features . 52 8

Luggage compartment fea-

tures ............................ 5 3 2

6-4. Using the other interior fea-

tures

Other interior features ... 53 7

Garage door opener ...... 5 4 8

7-1. Maintenance and care

Cleaning and protecting the

vehicle exterior ............ 5 5 8

Cleaning and protecting the

vehicle interior ............. 5 6 1

7-2. Maintenance

Maintenance requirements

.................................... 56 4

General maintenance.... 56 5

Emission inspection and

maintenance (I/M) programs

.................................... 56 8

7-3. Do-it-yourself maintenance

Do-it-yourself service precau-

tions............................. 56 9

Hood.............................. 57 1

Positioning a floor jack .. 57 2

Engine compartment ..... 5 74

Tires .............................. 58 1

Tire inflation pressure.... 5 95

Wheels .......................... 59 7

Air conditioning filter...... 5 9 9

Wiper insert replacement

.................................... 60 1

Wireless remote control/elec-

tronic key battery......... 6 0 4

Checking and replacing fuses

.................................... 60 7

Light bulbs..................... 60 9

6Interior features

7Maintenance and care

6TABLE OF CONTENTS

8-1. Essential information

Emergency flashers ...... 6 18

If your vehicle has to be

stopped in an emergency

.................................... 61 8

If the vehicle is trapped in ris-

ing water...................... 6 19

8-2. Steps to take in an emer-

gency

If your vehicle needs to be

towed........................... 62 1

If you think something is

wrong .......................... 626

Fuel pump shut off system

.................................... 62 7

If a warning light turns on or a

warning buzzer sounds 6 28

If a warning message is dis-

played.......................... 63 9

If you have a flat tire...... 6 42

If the engine will not start65 1

If you lose your keys ..... 6 53

If the electronic key does not

operate properly (vehicles

with smart key system) 6 53

If the vehicle battery is dis-

charged ....................... 6 55

If your vehicle overheats 6 5 9

If the vehicle becomes stuck

.................................... 66 1

9-1. Specifications

Maintenance data (fuel, oil

level, etc.).................... 6 64

Fuel information............. 6 7 6

Tire information ............. 6 7 8

9-2. Customization

Customizable features... 6 8 8

9-3. Initialization

Items to initialize............ 69 9

10-1.For owners

Reporting safety defects for

U.S. owners................. 70 2

Seat belt instructions for

Canadian owners (in

French)........................ 703

SRS airbag instructions for

Canadian owners (in

French)........................ 704

What to do if... (Troubleshoot-

ing) ............................. 71 4

Alphabetical Index ........ 7 1 7

8When trouble arises 9Vehicle specifications

10 For owners

Index

7

TABLE OF CONTENTS

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Please note that this manual

applies to all models and

explains all equipment, including

options. Therefore, you may find

some explanations for equip-

ment not installed on your vehi-

cle.

All specifications provided in this

manual are current at the time of

printing. However, because of

the Toyota policy of continual

product improvement, we

reserve the right to make

changes at any time without

notice.

Depending on specifications,

the vehicle shown in the illustra-

tions may differ from your vehi-

cle in terms of equipment.

Approximately five hours after

the engine is turned off, you

may hear sound coming from

under the vehicle for several

minutes. This is the sound of a

fuel evaporation leakage check

and, it does not indicate a mal-

function.

A wide variety of non-genuine

spare parts and accessories for

Toyota vehicles are currently

available in the market. You

should know that Toyota does

not warrant these products and

is not responsible for their per-

formance, repair, or replace-

ment, or for any damage they

may cause to, or adverse effect

they may have on, your Toyota

vehicle.

This vehicle should not be modi-

fied with non-genuine Toyota

products. Modification with non-

genuine Toyota products could

affect its performance, safety or

durability, and may even violate

governmental regulations. In

addition, damage or perfor-

mance problems resulting from

the modification may not be cov-

ered under warranty.

The installation of a mobile two-

way radio system in your vehicle

could affect electronic systems

such as:

Multiport fuel injection sys-

tem/sequential multiport fuel

injection system

Toyota Safety Sense 2.0

For your inform at ion

Main Owner’s Manual

Noise from under vehicle

after turning off the engine

Accessories, spare parts

and modification of your

Toyota

Installation of a mobile

two-way radio system

9

Anti-lock brake system

SRS airbag system

Seat belt pretensioner system

Be sure to check with your Toy-

ota dealer for precautionary

measures or special instructions

regarding installation of a mobile

two-way radio system.

The vehicle is equipped with

sophisticated computers that will

record certain data, such as:

• Engine speed/ Electric motor

speed (traction motor speed)

• Accelerator status

• Brake status

• Vehicle speed

• Operation status of the driving

assist systems

• Images from the front camera

(available only when certain

safety systems are activated,

which varies depending on

the vehicle specifications).

The recorded data varies

according to the vehicle grade

level and options with which it is

equipped.

These computers do not record

conversations or sounds, and

only record images outside of

the vehicle in certain situations.

Data Transmission

Your vehicle may transmit the data

recorded in these computers to

Toyota without notification to you.

Data usage

Toyota may use the data recorded

in this computer to diagnose mal-

functions, conduct research and

development, and improve quality.

Toyota will not disclose the

recorded data to a third party

except:

• With the consent of the vehicle

owner or with the consent of the

lessee if the vehicle is leased

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

• For research purposes where the

data is not tied to a specific vehi-

cle or vehicle owner

Recorded image information

can be erased by your Toyota

dealer.

The image recording function can

be disabled. However, if the func-

tion is disabled, data from when the

system operates will not be avail-

able.

To learn more about the vehi-

cle data collected, used and

shared by Toyota, please visit

www.toyota.com/privacyvts/.

If your Toyota has Safety Con-

nect and if you have subscribed

to those services, please refer to

the Safety Connect Telematics

Subscription Service Agreement

Vehicle data recording

Usage of data collected

through Safety Connect

(U.S.mainland only)

10

for information on data collected

and its usage.

To learn more about the vehi-

cle data collected, used and

shared by Toyota, please visit

www.toyota.com/privacyvts/.

This vehicle is equipped with an

event data recorder (EDR). The

main purpose of an EDR is to

record, in certain crash or near

crash-like situations, such as an

air bag deployment or hitting a

road obstacle, data that will

assist in understanding how a

vehicle’s systems performed.

The EDR is designed to record

data related to vehicle dynamics

and safety systems for a short

period of time, typically 30 sec-

onds or less.

The EDR in this vehicle is

designed to record such data

as:

How various systems in your

vehicle were operating;

Whether or not the driver and

passenger safety belts were

buckled/fastened;

How far (if at all) the driver

was depressing the accelera-

tor and/or brake pedal; and,

How fast the vehicle was trav-

eling.

These data can help provide a

better understanding of the cir-

cumstances in which crashes

and injuries occur.

NOTE: EDR data are recorded

by your vehicle only if a non-triv-

ial crash situation occurs; no

data are recorded by the EDR

under normal driving conditions

and no personal data (e.g.,

name, gender, age, and crash

location) are recorded. How-

ever, other parties, such as law

enforcement, could combine the

EDR data with the type of per-

sonally identifying data rou-

tinely acquired during a crash

investigation.

To read data recorded by an

EDR, special equipment is

required, and access to the

vehicle or the EDR is needed. In

addition to the vehicle manufac-

turer, other parties, such as law

enforcement, that have the spe-

cial equipment, can read the

information if they have access

to the vehicle or the EDR.

Disclosure of the EDR data

Toyota will not disclose the data

recorded in an EDR to a third party

except when:

• An agreement from the vehicle’s

owner (or the lessee for a leased

vehicle) is obtained

• In response to an official request

by the police, a court of law or a

government agency

• For use by Toyota in a lawsuit

However, if necessary, Toyota may:

• Use the data for research on

Event data recorder

11

vehicle safety performance

• Disclose the data to a third party

for research purposes without

disclosing information about the

specific vehicle or vehicle owner

The SRS airbag and seat belt

pretensioner devices in your

Toyota contain explosive chemi-

cals. If the vehicle is scrapped

with the airbags and seat belt

pretensioners left as they are,

this may cause an accident such

as fire. Be sure to have the sys-

tems of the SRS airbag and seat

belt pretensioner removed and

disposed of by a qualified ser-

vice shop or by your Toyota

dealer before you scrap your

vehicle.

Special handling may apply,

See www.dtsc.ca.gov/

hazardouswaste/perchlorate.

Your vehicle has components

that may contain perchlorate.

These components may include

the airbags, seat belt preten-

sioners, wireless remote control

batteries, and the batteries in

the tire pressure warning valve

and transmitters.

Scrapping of your Toyota

Perchlorate Material

WARNING

■General precautions while

driving

Driving under the influence: Never

drive your vehicle when under the

influence of alcohol or drugs that

have impaired your ability to oper-

ate your vehicle. Alcohol and cer-

tain drugs delay reaction time,

impair judgment and reduce coor-

dination, which could lead to an

accident that could result in death

or serious injury.

Defensive driving: Always drive

defensively. Anticipate mistakes

that other drivers or pedestrians

might make and be ready to avoid

accidents.

Driver distraction: Always give

your full attention to driving. Any-

thing that distracts the driver, such

as adjusting controls, talking on a

cellular phone or reading can

result in a collision with resulting

death or serious injury to you,

your occupants or others.

■General precaution regarding

children’s safety

Never leave children unattended

in the vehicle, and never allow

children to have or use the key.

Children may be able to start the

vehicle or shift the vehicle into

neutral. There is also a danger

that children may injure them-

selves by playing with the side

windows, the moon roof or the

panoramic moon roof, or other

features of the vehicle. In addi-

tion, heat build-up or extremely

cold temperatures inside the vehi-

cle can be fatal to children.

12

Re a ding t his manua l

Explains symbols used in

this manual

Symbols in this manual

Symbols Meanings

WARNING:

Explains something

that, if not obeyed,

could cause death or

serious injury to people.

NOTICE:

Explains something

that, if not obeyed,

could cause damage to

or a malfunction in the

vehicle or its equip-

ment.

Indicates operating or

working procedures.

Follow the steps in

numerical order.

Symbols in illustrations

Symbols Meanings

Indicates the action

(pushing, turning, etc.)

used to operate

switches and other

devices.

Indicates the outcome

of an operation (e.g. a

lid opens).

Symbols Meanings

Indicates the compo-

nent or position being

explained.

Means Do not, Do not

do this, or Do not let

this happen.

13

■Searching by name

Alphabetical index: P.717

■Searching by installation

position

Pictorial index: P.14

■Searching by symptom or

sound

What to do if... (Troubleshoot-

ing): P.714

■Searching by title

Table of contents: P.2

How t o se a rch

14 Pictorial index

Pic torial index

■Exterior

Side doors .......................................................................... P.108

Locking/unlocking ................................................................ P.108

Opening/closing the side windows....................................... P.156

Locking/unlocking by using the key ............................. P.109, 653

Warning messages .............................................................. P.639

Back door ........................................................................... P.114

Locking/unlocking ................................................................ P.115

Opening from inside the cabin*............................................ P.118

Opening from outside....................................................P.116, 118

Warning messages .............................................................. P.639

Outside rear view mirrors ................................................. P.154

Adjusting the mirror angle .................................................... P.154

Folding the mirrors ............................................................... P.154

Defogging the mirrors*................................................. P.511, 517

Windshield wipers.............................................................. P.215

A

B

C

D

15

Pictorial index

Precautions against winter season ...................................... P.367

To prevent freezing (windshield wiper de-icer)*.................... P.520

Precautions against car wash

(Rain-sensing windshield wipers)*....................................... P.559

Replacing the wiper insert.................................................... P.601

Fuel filler door .................................................................... P.220

Refueling method................................................................. P.220

Fuel type/fuel tank capacity ................................................. P.666

Tires..................................................................................... P.581

Tire size/inflation pressure ................................................... P.671

Winter tires/tire chain ........................................................... P.367

Checking/rotation/tire pressure warning system*................. P.581

Coping with flat tires............................................................. P.642

Hood.................................................................................... P.571

Opening ............................................................................... P.571

Engine oil ............................................................................. P.666

Coping with overheat ........................................................... P.659

Warning messages .............................................................. P.639

Headlights........................................................................... P.209

Turn signal lights ............................................................... P.202

Parking lights ..................................................................... P.209

Daytime running lights ...................................................... P.209

Side marker lights.............................................................. P.209

Fog lights*........................................................................... P.437

Stop lights/tail lights/turn signal lights.................... P.202, 209

Tail lights............................................................................. P.209

Back-up lights

Light bulbs of the exterior lights for driving

(Replacing method: P.609, Watts: P.675)

E

F

G

H

I

J

K

L

M

N

O

16 Pictorial index

Shifting the shift lever to R ................................................... P.199

License plate lights............................................................ P.209

Side turn signal lights*...................................................... P.202

*: If equipped

P

Q

17

Pictorial index

■Instrument panel

Engine switch............................................................. P.193, 194

Starting the engine/changing the modes ............. P.193, 194, 197

Emergency stop of the engine ............................................. P.618

When the engine will not start.............................................. P.651

Warning messages .............................................................. P.639

Shift lever............................................................................ P.199

Changing the shift position................................................... P.200

Precautions against towing .................................................. P.621

When the shift lever does not move..................................... P.200

Meters ............................................................................. P.82, 85

Reading the meters/adjusting the instrument panel

light ...................................................................... P.82, 84, 85, 88

Warning lights/indicator lights ................................................ P.76

When the warning lights come on........................................ P.628

Multi-information display .................................................... P.89

Display ................................................................................... P.89

A

B

C

D

18 Pictorial index

When the warning messages are displayed ........................ P.639

Turn signal lever................................................................. P.202

Headlight switch ................................................................ P.209

Headlights/parking lights/tail lights/

license plate lights/daytime running lights............................ P.209

Fog lights*1........................................................................... P.437

Windshield wiper and washer switch............................... P.215

Rear window wiper and washer switch ........................... P.218

Usage........................................................................... P.215, 218

Adding washer fluid.............................................................. P.580

Warning messages .............................................................. P.639

Emergency flasher switch................................................. P.618

Hood lock release lever..................................................... P.571

Tilt and telescopic steering lock release lever................ P. 1 4 2

Adjustment ........................................................................... P.142

Air conditioning system ............................................ P.510, 515

Usage........................................................................... P.510, 515

Rear window defogger ................................................. P.511, 517

Audio*1 ................................................................................ P.375

Audio Plus*1, 2

Premium Audio*1, 2

Fuel filler door opener lever.............................................. P.221

*1:If equipped

*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-

UAL”.

E

F

G

H

I

J

K

L

19

Pictorial index

■Switches

Driving position memory switches*................................. P.137

Window lock switch ........................................................... P.158

Power window switches.................................................... P.156

Door lock switches ............................................................ P.112

Outside rear view mirror switches ................................... P.154

“ODO TRIP” switch ........................................................ P.84, 88

Instrument panel light control dial ............................... P.84, 88

Automatic High Beam switch ........................................... P.212

Windshield wiper de-icer switch*..................................... P.520

Camera switch*................................................................... P.315

Heated steering wheel switch*.......................................... P.522

Power back door switch*................................................... P.118

*: If equipped

A

B

C

D

E

F

G

H

I

J

K

L

20 Pictorial index

Meter control switches ........................................................ P.90

Vehicle-to-vehicle distance switch ................................... P.255

Cruise control switches

Dynamic radar cruise control with full-speed range ............. P.2 5 0

Audio remote control switches*....................................... P.442

LTA (Lane Tracing Assist) switch ..................................... P.237

Phone switch*..................................................................... P.468

Talk switch*......................................................................... P.458

*: Vehicles with Audio Plus or Premium Audio, refer to “NAVIGATION AND

MULTIMEDIA SYSTEM OWNER’S MANUAL”.

A

B

C

D

E

F

G

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Toyota RAV4 2020 Owner's manual

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