Toyota RAV4 2020 Owner's manual

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Pictorial index Search by illustration
For safety
and security
Make sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicators
Reading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting engine, refueling)
Audio Operating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior features Usage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and care
Caring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arises
What to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specifications
Vehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For owners Reporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
Index Search by symptom
Search alphabetically
2TABLE OF CONTENTS
For your information................... 8
Reading this manual................12
How to search..........................13
Pictorial index ..........................14
1-1. For safe use
Before driving...................26
For safe driving ................27
Seat belts.........................2 9
SRS airbags.....................33
Front passenger occupant
classification system ......4 3
Exhaust gas precautions..4 8
1-2. Child safety
Riding with children..........4 9
Child restraint systems.....50
1-3. Emergency assistance
Safety Connect ................6 5
1-4. Theft deterrent system
Engine immobilizer system
.......................................7 0
Alarm................................7 3
2-1. Instrument cluster
Warning lights and indicators
.......................................7 6
Gauges and meters (with 4.2-
inch display) ...................82
Gauges and meters (with 7-
inch display) ...................85
Multi-information display ..8 9
Fuel consumption information
.......................................99
3-1. Key information
Keys .............................. 102
3-2. Opening, closing and lock-
ing the doors
Side doors ..................... 10 8
Back door ...................... 1 14
Smart key system.......... 12 8
3-3. Adjusting the seats
Front seats .................... 13 4
Rear seats..................... 1 3 5
Driving position memory 1 3 7
Head restraints.............. 14 0
3-4. Adjusting the steering
wheel and mirrors
Steering wheel............... 1 4 2
Inside rear view mirror... 14 3
Digital Rear-view Mirror. 1 4 5
Outside rear view mirrors
.................................... 15 4
3-5. Opening, closing the win-
dows and moon roof
Power windows ............. 15 6
Moon roof ...................... 1 5 9
Panoramic moon roof.... 16 2
4-1. Before driving
Driving the vehicle......... 1 6 9
Cargo and luggage........ 1 7 5
Vehicle load limits.......... 1 7 8
1For safety and security
2
Vehicle status
information and
indicators
3Before driving
4Driving
3
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
Trailer towing................. 17 9
Dinghy towing ............... 19 1
4-2. Driving procedures
Engine (ignition) switch (vehi-
cles without smart key sys-
tem)............................. 19 3
Engine (ignition) switch (vehi-
cles with smart key system)
.................................... 19 4
Automatic transmission. 19 9
Turn signal lever............ 2 02
Parking brake................ 2 03
Brake Hold .................... 20 6
4-3. Operating the lights and
wipers
Headlight switch............ 2 0 9
AHB (Automatic High Beam)
.................................... 21 2
Fog light switch ............. 21 5
Windshield wipers and
washer......................... 21 5
Rear window wiper and
washer......................... 21 8
4-4. Refueling
Opening the fuel tank cap
.................................... 22 0
4-5. Using the driving support
systems
Toyota Safety Sense 2.02 23
PCS (Pre-Collision System)
.................................... 22 9
LTA (Lane Tracing Assist)
.................................... 23 7
RSA (Road Sign Assist) 24 7
Dynamic radar cruise control
with full-speed range... 25 0
BSM (Blind Spot Monitor)
.................................... 26 0
Intuitive parking assist... 2 70
PKSB (Parking Support
Brake).......................... 277
Parking Support Brake func-
tion (static objects) ...... 28 2
Parking Support Brake func-
tion (rear-crossing vehicles)
.................................... 28 8
Rear view monitor system
.................................... 29 2
Toyota parking assist monitor
.................................... 30 0
Panoramic view monitor 3 1 3
Stop & Start system....... 34 5
Driving mode select switch
.................................... 35 1
Multi-terrain Select (AWD
vehicles) ...................... 35 3
Snow mode switch (AWD
vehicles) ...................... 35 7
Downhill assist control sys-
tem .............................. 35 8
Driving assist systems... 36 0
4-6. Driving tips
Winter driving tips.......... 3 67
Utility vehicle precautions
.................................... 37 0
5-1. Basic function
Buttons overview........... 3 7 5
Menu screen.................. 37 7
Status icon..................... 37 8
“Setup” screen............... 38 0
5Audio
4TABLE OF CONTENTS
5-2. Basic information before
operation
Initial screen.................. 3 81
Touch screen................. 3 82
Home screen................. 3 84
Entering letters and num-
bers/list screen operation
.................................... 38 5
Screen adjustment ........ 38 8
Linking multi-information dis-
play and the system .... 38 9
5-3. Connectivity settings
Registering/Connecting a
Bluetooth® device ....... 39 0
Setting Bluetooth® details
.................................... 39 4
Wi-Fi® Hotspot .............. 402
5-4. Apple CarPlay/Android
Auto
Apple CarPlay®/Android Auto
.................................... 40 7
5-5. Other settings
General settings............ 41 4
Voice settings................ 4 18
Vehicle settings ............. 41 9
5-6. Using the audio/visual sys-
tem
Quick reference............. 4 20
Some basics ................. 42 1
5-7. Radio operation
AM/FM/SiriusXM (SXM) radio
.................................... 42 5
5-8. Media operation
USB memory................. 4 32
iPod/iPhone
(Apple CarPlay)........... 4 34
Android Auto.................. 4 3 7
Bluetooth® audio ........... 4 38
5-9. Audio/visual remote con-
trols
Steering switches .......... 44 2
5-10.Audio settings
Setup............................. 44 4
5-11.Tips for operating the
audio/visual system
Operating information.... 4 46
5-12.Voice command system
operation
Voice command system 45 8
Command list ................ 46 1
5-13.Phone operation (Hands-
free system for cellular
phones)
Quick reference............. 46 5
Some basics.................. 4 6 6
Placing a call using the Blue-
tooth® hands-free system
.................................... 47 0
Receiving a call using the
Bluetooth® hands-free sys-
tem .............................. 47 3
Talking on the Bluetooth®
hands-free system....... 4 7 4
Bluetooth® phone message
function........................ 476
5-14.Phone settings
Setup............................. 48 1
5-15.What to do if... (Blue-
tooth®)
Troubleshooting............. 491
5
TABLE OF CONTENTS
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2
3
4
5
6
7
8
9
10
5-16.Connected Services over-
view
Connected Services...... 49 5
Type A: Function achieved by
using a smartphone or DCM
.................................... 49 6
Type B: Function achieved by
using DCM and the system
.................................... 49 8
Type C: Function achieved by
using DCM .................. 4 99
Type D: Function achieved by
using DCM and a smart-
phone .......................... 5 02
5-17.Connected Services opera-
tion
Toyota Apps .................. 5 04
5-18.Setup
Toyota Apps settings ..... 50 8
6-1. Using the air conditioning
system and defogger
Manual air conditioning sys-
tem .............................. 51 0
Automatic air conditioning
system......................... 51 5
Heated steering wheel/seat
heaters/seat ventilators52 2
6-2. Using the interior lights
Interior lights list ............ 5 25
6-3. Using the storage features
List of storage features . 52 8
Luggage compartment fea-
tures ............................ 5 3 2
6-4. Using the other interior fea-
tures
Other interior features ... 53 7
Garage door opener ...... 5 4 8
7-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ............ 5 5 8
Cleaning and protecting the
vehicle interior ............. 5 6 1
7-2. Maintenance
Maintenance requirements
.................................... 56 4
General maintenance.... 56 5
Emission inspection and
maintenance (I/M) programs
.................................... 56 8
7-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions............................. 56 9
Hood.............................. 57 1
Positioning a floor jack .. 57 2
Engine compartment ..... 5 74
Tires .............................. 58 1
Tire inflation pressure.... 5 95
Wheels .......................... 59 7
Air conditioning filter...... 5 9 9
Wiper insert replacement
.................................... 60 1
Wireless remote control/elec-
tronic key battery......... 6 0 4
Checking and replacing fuses
.................................... 60 7
Light bulbs..................... 60 9
6Interior features
7Maintenance and care
6TABLE OF CONTENTS
8-1. Essential information
Emergency flashers ...... 6 18
If your vehicle has to be
stopped in an emergency
.................................... 61 8
If the vehicle is trapped in ris-
ing water...................... 6 19
8-2. Steps to take in an emer-
gency
If your vehicle needs to be
towed........................... 62 1
If you think something is
wrong .......................... 626
Fuel pump shut off system
.................................... 62 7
If a warning light turns on or a
warning buzzer sounds 6 28
If a warning message is dis-
played.......................... 63 9
If you have a flat tire...... 6 42
If the engine will not start65 1
If you lose your keys ..... 6 53
If the electronic key does not
operate properly (vehicles
with smart key system) 6 53
If the vehicle battery is dis-
charged ....................... 6 55
If your vehicle overheats 6 5 9
If the vehicle becomes stuck
.................................... 66 1
9-1. Specifications
Maintenance data (fuel, oil
level, etc.).................... 6 64
Fuel information............. 6 7 6
Tire information ............. 6 7 8
9-2. Customization
Customizable features... 6 8 8
9-3. Initialization
Items to initialize............ 69 9
10-1.For owners
Reporting safety defects for
U.S. owners................. 70 2
Seat belt instructions for
Canadian owners (in
French)........................ 703
SRS airbag instructions for
Canadian owners (in
French)........................ 704
What to do if... (Troubleshoot-
ing) ............................. 71 4
Alphabetical Index ........ 7 1 7
8When trouble arises 9Vehicle specifications
10 For owners
Index
7
TABLE OF CONTENTS
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Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the engine is turned off, you
may hear sound coming from
under the vehicle for several
minutes. This is the sound of a
fuel evaporation leakage check
and, it does not indicate a mal-
function.
A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
Toyota Safety Sense 2.0
For your inform at ion
Main Owner’s Manual
Noise from under vehicle
after turning off the engine
Accessories, spare parts
and modification of your
Toyota
Installation of a mobile
two-way radio system
9
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
Engine speed/ Electric motor
speed (traction motor speed)
Accelerator status
Brake status
Vehicle speed
Operation status of the driving
assist systems
Images from the front camera
(available only when certain
safety systems are activated,
which varies depending on
the vehicle specifications).
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
In response to an official request
by the police, a court of law or a
government agency
For use by Toyota in a lawsuit
For research purposes where the
data is not tied to a specific vehi-
cle or vehicle owner
Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S.mainland only)
10
for information on data collected
and its usage.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
How various systems in your
vehicle were operating;
Whether or not the driver and
passenger safety belts were
buckled/fastened;
How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
In response to an official request
by the police, a court of law or a
government agency
For use by Toyota in a lawsuit
However, if necessary, Toyota may:
Use the data for research on
Event data recorder
11
vehicle safety performance
Disclose the data to a third party
for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply,
See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
the airbags, seat belt preten-
sioners, wireless remote control
batteries, and the batteries in
the tire pressure warning valve
and transmitters.
Scrapping of your Toyota
Perchlorate Material
WARNING
General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which could lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attention to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.
General precaution regarding
children’s safety
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children may injure them-
selves by playing with the side
windows, the moon roof or the
panoramic moon roof, or other
features of the vehicle. In addi-
tion, heat build-up or extremely
cold temperatures inside the vehi-
cle can be fatal to children.
12
Re a ding t his manua l
Explains symbols used in
this manual
Symbols in this manual
Symbols Meanings
WARNING:
Explains something
that, if not obeyed,
could cause death or
serious injury to people.
NOTICE:
Explains something
that, if not obeyed,
could cause damage to
or a malfunction in the
vehicle or its equip-
ment.
Indicates operating or
working procedures.
Follow the steps in
numerical order.
Symbols in illustrations
Symbols Meanings
Indicates the action
(pushing, turning, etc.)
used to operate
switches and other
devices.
Indicates the outcome
of an operation (e.g. a
lid opens).
Symbols Meanings
Indicates the compo-
nent or position being
explained.
Means Do not, Do not
do this, or Do not let
this happen.
13
Searching by name
Alphabetical index: P.717
Searching by installation
position
Pictorial index: P.14
Searching by symptom or
sound
What to do if... (Troubleshoot-
ing): P.714
Searching by title
Table of contents: P.2
How t o se a rch
14 Pictorial index
Pic torial index
Exterior
Side doors .......................................................................... P.108
Locking/unlocking ................................................................ P.108
Opening/closing the side windows....................................... P.156
Locking/unlocking by using the key ............................. P.109, 653
Warning messages .............................................................. P.639
Back door ........................................................................... P.114
Locking/unlocking ................................................................ P.115
Opening from inside the cabin*............................................ P.118
Opening from outside....................................................P.116, 118
Warning messages .............................................................. P.639
Outside rear view mirrors ................................................. P.154
Adjusting the mirror angle .................................................... P.154
Folding the mirrors ............................................................... P.154
Defogging the mirrors*................................................. P.511, 517
Windshield wipers.............................................................. P.215
A
B
C
D
15
Pictorial index
Precautions against winter season ...................................... P.367
To prevent freezing (windshield wiper de-icer)*.................... P.520
Precautions against car wash
(Rain-sensing windshield wipers)*....................................... P.559
Replacing the wiper insert.................................................... P.601
Fuel filler door .................................................................... P.220
Refueling method................................................................. P.220
Fuel type/fuel tank capacity ................................................. P.666
Tires..................................................................................... P.581
Tire size/inflation pressure ................................................... P.671
Winter tires/tire chain ........................................................... P.367
Checking/rotation/tire pressure warning system*................. P.581
Coping with flat tires............................................................. P.642
Hood.................................................................................... P.571
Opening ............................................................................... P.571
Engine oil ............................................................................. P.666
Coping with overheat ........................................................... P.659
Warning messages .............................................................. P.639
Headlights........................................................................... P.209
Turn signal lights ............................................................... P.202
Parking lights ..................................................................... P.209
Daytime running lights ...................................................... P.209
Side marker lights.............................................................. P.209
Fog lights*........................................................................... P.437
Stop lights/tail lights/turn signal lights.................... P.202, 209
Tail lights............................................................................. P.209
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P.609, Watts: P.675)
E
F
G
H
I
J
K
L
M
N
O
16 Pictorial index
Shifting the shift lever to R ................................................... P.199
License plate lights............................................................ P.209
Side turn signal lights*...................................................... P.202
*: If equipped
P
Q
17
Pictorial index
Instrument panel
Engine switch............................................................. P.193, 194
Starting the engine/changing the modes ............. P.193, 194, 197
Emergency stop of the engine ............................................. P.618
When the engine will not start.............................................. P.651
Warning messages .............................................................. P.639
Shift lever............................................................................ P.199
Changing the shift position................................................... P.200
Precautions against towing .................................................. P.621
When the shift lever does not move..................................... P.200
Meters ............................................................................. P.82, 85
Reading the meters/adjusting the instrument panel
light ...................................................................... P.82, 84, 85, 88
Warning lights/indicator lights ................................................ P.76
When the warning lights come on........................................ P.628
Multi-information display .................................................... P.89
Display ................................................................................... P.89
A
B
C
D
18 Pictorial index
When the warning messages are displayed ........................ P.639
Turn signal lever................................................................. P.202
Headlight switch ................................................................ P.209
Headlights/parking lights/tail lights/
license plate lights/daytime running lights............................ P.209
Fog lights*1........................................................................... P.437
Windshield wiper and washer switch............................... P.215
Rear window wiper and washer switch ........................... P.218
Usage........................................................................... P.215, 218
Adding washer fluid.............................................................. P.580
Warning messages .............................................................. P.639
Emergency flasher switch................................................. P.618
Hood lock release lever..................................................... P.571
Tilt and telescopic steering lock release lever................ P. 1 4 2
Adjustment ........................................................................... P.142
Air conditioning system ............................................ P.510, 515
Usage........................................................................... P.510, 515
Rear window defogger ................................................. P.511, 517
Audio*1 ................................................................................ P.375
Audio Plus*1, 2
Premium Audio*1, 2
Fuel filler door opener lever.............................................. P.221
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
E
F
G
H
I
J
K
L
19
Pictorial index
Switches
Driving position memory switches*................................. P.137
Window lock switch ........................................................... P.158
Power window switches.................................................... P.156
Door lock switches ............................................................ P.112
Outside rear view mirror switches ................................... P.154
“ODO TRIP” switch ........................................................ P.84, 88
Instrument panel light control dial ............................... P.84, 88
Automatic High Beam switch ........................................... P.212
Windshield wiper de-icer switch*..................................... P.520
Camera switch*................................................................... P.315
Heated steering wheel switch*.......................................... P.522
Power back door switch*................................................... P.118
*: If equipped
A
B
C
D
E
F
G
H
I
J
K
L
20 Pictorial index
Meter control switches ........................................................ P.90
Vehicle-to-vehicle distance switch ................................... P.255
Cruise control switches
Dynamic radar cruise control with full-speed range ............. P.2 5 0
Audio remote control switches*....................................... P.442
LTA (Lane Tracing Assist) switch ..................................... P.237
Phone switch*..................................................................... P.468
Talk switch*......................................................................... P.458
*: Vehicles with Audio Plus or Premium Audio, refer to “NAVIGATION AND
MULTIMEDIA SYSTEM OWNER’S MANUAL”.
A
B
C
D
E
F
G
/