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Trio 8300

Poly Trio 8300, Trio 8500, Trio 8800, Trio VisualPro Administrator Guide

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ADMINISTRATOR GUIDE
UC Software 7.0.0 | December 2020 | 3725-20727-020A
Poly Trio Solution
UC Software 7.0.0
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin..............................................................................................14
Audience, Purpose, and Required Skills...........................................................................14
Related Poly and Partner Resources................................................................................14
Getting Started................................................................................................. 16
Product Overview..............................................................................................................16
Supported Phones and Accessories...................................................................... 16
Working with UC Software................................................................................................ 17
UC Software Provisioning Methods........................................................................17
Record the Phone’s Version Information................................................................17
Supported Inbound and Outbound Ports...................................................... 18
Inbound Ports for Poly Trio Systems.................................................................................18
Outbound Ports for Poly Trio Systems..............................................................................19
Poly Trio Visual+ Network Ports........................................................................................21
Inbound Ports for Poly Trio VisualPro Systems................................................................ 22
Outbound Ports for Poly Trio VisualPro Systems..............................................................23
Configuring Security Options......................................................................... 25
Administrator and User Passwords...................................................................................25
Change the Administrator Password on the Phone Menu..................................... 26
Change the User Password on the System........................................................... 26
Administrator and User Password Parameters...................................................... 26
FIPS 140-2 Compliance Support...................................................................................... 27
FIPS 140-2 Parameter........................................................................................... 27
Disabling External Ports and Features..............................................................................28
Disable Unused Ports and Features Parameters...................................................28
Visual Security Classification............................................................................................ 30
Visual Security Classification Parameters..............................................................30
Encryption......................................................................................................................... 31
Encrypting Configuration Files............................................................................... 31
Configuration File Encryption Parameters..............................................................32
Voice over Secure IP.........................................................................................................33
VoSIP Parameters..................................................................................................33
Securing Phone Calls with SRTP......................................................................................33
SRTP Parameters.................................................................................................. 34
Enabling Users to Lock Phones........................................................................................ 37
1
Phone Lock Parameters.........................................................................................38
Locking the Basic Settings Menu...................................................................................... 39
Basic Settings Menu Lock Parameter.................................................................... 39
Secondary Port Link Status Report...................................................................................40
Secondary Port Link Status Report Parameters.................................................... 40
802.1X Authentication....................................................................................................... 41
802.1X Authentication Parameters.........................................................................41
SCEP Security Protocol.................................................................................................... 43
SCEP Parameters.................................................................................................. 43
Certificates........................................................................................................46
Using the Factory-Installed Certificate.............................................................................. 47
Check for a Device Certificate................................................................................47
Customizing Certificate Use..............................................................................................48
Determining TLS Platform Profiles or TLS Application Profiles..............................48
TLS Protocol Configuration for Supported Applications......................................... 51
TLS Parameters..................................................................................................... 53
Configurable TLS Cipher Suites.............................................................................56
Create a Certificate Signing Request................................................................................58
Download Certificates............................................................................................ 58
Custom URL Location for LDAP Server CA Certificate.....................................................59
Custom URL Location for LDAP Server Certificates Parameter............................ 59
Confirm the Installed LDAP Server Certificates on the Phone............................... 59
Online Certificate Status Protocol..................................................................................... 60
Online Certificate Status Protocol Parameter.........................................................60
Upgrading the Software...................................................................................61
Upgrade UC Software Using a USB Flash Drive.............................................................. 61
Upgrading the Software on a Single Phone...................................................................... 62
User-Controlled Software Update..................................................................................... 62
User-Controlled Software Update Parameters.......................................................62
Updating Camera Firmware ............................................................................................. 63
Diagnostics and Status....................................................................................64
View the Phone’s Status................................................................................................... 64
Test the Hardware............................................................................................................. 66
Upload a Phone’s Configuration Files...............................................................................66
Perform Network Diagnostics............................................................................................66
Restart a Paired Device.................................................................................................... 67
Reboot Network Devices...................................................................................................67
Contents
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Rebooting the Phone at a Scheduled Time.......................................................................67
Scheduled Reboot Parameters.............................................................................. 67
Resetting a Phone to Factory Defaults............................................................................. 68
Factory Reset the Poly Trio System at Power-Up..................................................68
Factory Reset the Poly Trio 8300 System at Power-Up.........................................69
Factory Reset the Poly Trio System from the Local Interface................................ 69
Factory Reset Poly Trio Visual+ Accessory............................................................69
Reset the Phone and Configuration....................................................................... 70
Reset to Factory Parameter................................................................................... 70
Access Video Transmission Diagnostics...........................................................................70
Status Indicators on the Poly Trio Solution....................................................................... 71
Monitoring the Phone’s Memory Usage............................................................................ 72
Check Memory Usage from the Phone.................................................................. 72
View Memory Usage Errors in the Application Log................................................ 73
Phone Memory Resources.....................................................................................73
Analytics Support for Poly Cloud Services................................................... 74
Hardware Analytics........................................................................................................... 74
Device Details Sent to the Cloud...................................................................................... 76
Device Asset Details.............................................................................................. 76
Service Details....................................................................................................... 76
Device Network Details.......................................................................................... 77
Call Experience Details.......................................................................................... 78
Call Data Record (CDR).........................................................................................79
Device Diagnostics Details ...............................................................................................79
Diagnostic Details for System Logs........................................................................79
Diagnostic Details for Packet Capture....................................................................80
Device Analytics Parameters............................................................................................ 81
Poly Cloud Connector Parameters....................................................................................83
Disable System Usage Data Collection............................................................................ 83
System Logs..................................................................................................... 84
Configuring Log Files........................................................................................................ 84
Severity of Logging Event Parameter.....................................................................85
Log File Collection and Storage Parameters..........................................................85
Logging Levels.................................................................................................................. 87
Logging Level, Change, and Render Parameters for Poly Trio..............................87
Logging Parameters............................................................................................... 91
Upload Logs to the Provisioning Server............................................................................92
Upload Poly Trio System Logs..........................................................................................92
Uploading Logs to a USB Flash Drive...............................................................................93
Contents
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USB Logging Parameter........................................................................................ 93
Troubleshooting............................................................................................... 94
Updater Error Messages and Possible Solutions..............................................................94
Polycom UC Software Error Messages.............................................................................95
Network Authentication Failure Error Codes.....................................................................96
Power and Start-up Issues................................................................................................98
Screen and System Access Issues...................................................................................99
Calling Issues....................................................................................................................99
Display Issues................................................................................................................. 100
Software Upgrade Issues................................................................................................101
Content............................................................................................................102
Content Sharing.............................................................................................................. 102
Content Sharing Parameters................................................................................102
Polycom Content Application .............................................................................. 105
Polycom People+Content IP................................................................................ 105
Polycom People+Content IP over USB................................................................106
HDMI and VGA Content Sharing Parameters...................................................... 107
Display Content Automatically While Idle.............................................................107
Screen Mirroring..............................................................................................................108
Screen Mirroring with AirPlay-Certified Devices...................................................108
Screen Mirroring with Miracast-Certified Devices................................................. 111
Hardware and Power for Poly Trio Systems................................................ 115
Powering Poly Trio Systems............................................................................................115
Powering the Trio 8300 System............................................................................115
Powering the Trio 8500 System............................................................................115
Powering the Poly Trio 8800 System....................................................................115
Power the Poly Trio System with the Optional Power Adapter.............................116
Powering the Poly Trio Visual+ Solution...............................................................117
Poly Trio System Power Management............................................................................ 117
Poly Trio 8500 System Power Management........................................................ 117
USB Port Power Management..............................................................................117
Using POE Class 0 with Poly Trio 8800............................................................... 117
Using PoE PSE Power......................................................................................... 117
Power-Saving on Poly Trio Systems............................................................................... 118
Power-Saving Parameters....................................................................................119
Audio Features............................................................................................... 121
Contents
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Automatic Gain Control................................................................................................... 121
Background Noise Suppression......................................................................................122
Comfort Noise................................................................................................................. 122
Voice Activity Detection...................................................................................................122
Voice Activity Detection Parameters.................................................................... 122
Comfort Noise Payload Packets..................................................................................... 123
Comfort Noise Payload Packets Parameters....................................................... 123
Synthesized Call Progress Tones................................................................................... 123
Jitter Buffer and Packet Error Concealment....................................................................123
DTMF Tones....................................................................................................................124
DTMF Tone Parameters....................................................................................... 124
Acoustic Echo Cancellation.............................................................................................126
Acoustic Echo Cancellation Parameters.............................................................. 126
Polycom NoiseBlock....................................................................................................... 126
Polycom NoiseBlock Parameters......................................................................... 127
Audio Output Options......................................................................................................127
Audio Output Options Parameters....................................................................... 127
Audio Input Options.........................................................................................................128
USB Audio Calls..............................................................................................................128
USB Audio Call Parameters................................................................................. 128
Location of Audio Alerts.................................................................................................. 129
Audio Alert Parameters........................................................................................ 129
Ringtones........................................................................................................................ 129
Supported Ring Classes.......................................................................................130
Ringtone Parameters........................................................................................... 130
Sound Effects..................................................................................................................131
Sampled Audio Files............................................................................................ 131
Sampled Audio File Parameter............................................................................ 132
Sound Effect Pattern Parameters.........................................................................133
Sound Effect Patterns...........................................................................................135
Supported Audio Codecs................................................................................................ 136
Supported Audio Codec Specifications................................................................ 137
Audio Codec Parameters..................................................................................... 139
SILK Audio Codec Parameters............................................................................ 142
Opus Audio Codec Parameters............................................................................144
IEEE 802.1p/Q................................................................................................................ 146
IEEE 802.1p/Q Parameters..................................................................................146
Voice Quality Monitoring (VQMon)..................................................................................147
VQMon Reports....................................................................................................147
VQMon Parameters..............................................................................................147
Contents
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Pairing with Poly Trio Systems..................................................................... 151
Pairing Polycom EagleEye Director II Camera Systems with Poly Trio.......................... 151
Configure Poly Trio System DHCP for EagleEye Director II Pairing Process...... 152
Configure Poly Trio IP Address for EagleEye Director II Pairing Process............153
Pair Polycom EagleEye Director II Camera System............................................ 153
Pairing the Poly Trio Visual+ or Trio VisualPro with Poly Trio Systems.......................... 154
Manually Pair with Poly Trio Systems.................................................................. 154
Poly Trio Visual+ Pairing Parameters...................................................................155
Poly Trio VisualPro Pairing Parameters............................................................... 156
Identify Paired Devices.........................................................................................157
Place the Poly Trio Visual+ in Pairing Diagnostic Mode.......................................158
Daisy-Chaining Poly Trio Systems..................................................................................158
Daisy-Chaining Requirements..............................................................................158
Daisy-Chain Poly Trio Systems............................................................................159
Daisy-Chaining Parameters................................................................................. 160
USB Pass-through for Windows 10.................................................................................160
Configure USB Pass-through on Poly Trio...........................................................160
USB Device Pass-through Parameters................................................................ 161
Video Features for Poly Trio..........................................................................162
Display a Monitor Index Number.....................................................................................163
Video Call Overlays.........................................................................................................163
Video Call Overlay Parameters............................................................................ 163
Video Quality Parameters............................................................................................... 164
Video and Camera Options.............................................................................................165
Video and Camera Parameters............................................................................165
Per-Camera Video Parameters............................................................................ 171
Camera Specific Presets.................................................................................................177
Camera Specific Preset Parameters.................................................................... 178
Camera Recalibration..................................................................................................... 178
Camera Recalibration Parameters....................................................................... 178
Supported Video Codecs with Poly Trio..........................................................................179
Video Codec Parameters for Poly Trio................................................................. 179
Toggling Between Audio-only or Audio-Video Calls........................................................ 180
Audio-only or Audio-Video Call Parameters.........................................................181
H.323 Protocol................................................................................................................ 181
SIP and H.323 Protocol........................................................................................181
Supported H.323 Video Standards.......................................................................182
H.323 Protocol Parameters.................................................................................. 183
I-Frames..........................................................................................................................187
Contents
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Video Parameters............................................................................................................188
Video Codec Preference Parameters...................................................................190
Video Profile Parameters for Poly Trio................................................................. 191
Phone Display Features.................................................................................196
Administrator Menu on Poly Trio Systems...................................................................... 196
Administrator Menu Parameters...........................................................................197
Poly Trio Visual+ and Trio VisualPro Monitor Display Options........................................197
Poly Trio Visual+ and Trio VisualPro Display Parameters....................................197
Setting up the Phone Theme.......................................................................................... 199
Theme Parameter................................................................................................ 199
Poly Trio System Display Name......................................................................................199
Display Name Parameters................................................................................... 200
Poly Trio System Status Messages.................................................................................201
Poly Trio System Status Message Parameters....................................................201
Olson Time Zone Configuration...................................................................................... 202
Olson Time Zone Parameters.............................................................................. 202
Set an Olson Time Zone from the Device Menu.................................................. 202
Olson Time Zone IDs............................................................................................203
Time Zone Location Description......................................................................................206
Time Zone Location Parameters.......................................................................... 207
Time and Date................................................................................................................. 211
Time and Date Display Parameters......................................................................211
Phone Languages........................................................................................................... 216
Change the Keyboard Layout...............................................................................216
Phone Language Parameters.............................................................................. 216
Multilingual Parameters........................................................................................217
Access the Country of Operation Menu in Set Language.................................... 218
Add a Language for the Phone Display and Menu...............................................219
Hide the MAC Address....................................................................................................219
Hide MAC Address Parameters........................................................................... 219
Unique Line Labels for Registration Lines...................................................................... 220
Unique Line Labels for Registration Lines Parameters........................................ 220
Poly Trio System Number Formatting............................................................................. 221
Poly Trio System Number Formatting Parameters...............................................221
Number or Custom Label................................................................................................ 221
Configure the Number or Label from the System.................................................221
Number and Label Parameters............................................................................ 221
Custom Icons for Contacts and Line Registrations......................................................... 222
Custom Icon Parameters......................................................................................223
Example: Configure an Icon for a Line Registration.............................................223
Contents
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Example: Set Icons for Speed Dial Contacts....................................................... 224
Capture Your Phone’s Screen.........................................................................................224
Capture Current Phone Screen Parameters........................................................ 225
Default In-Call Screen..................................................................................................... 225
Default In-Call Screen Parameters.......................................................................225
Custom Call Control Options...........................................................................................226
Custom Call Control Options Parameters............................................................ 226
Poly Trio Home Screen Parameters................................................................................227
Directories and Contacts...............................................................................229
Local Contact Directory...................................................................................................229
Local Contact Directory Parameters.................................................................... 229
Maximum Capacity of the Local Contact Directory on Poly Trio.......................... 231
Creating Per-Phone Directory Files......................................................................231
Local Contact Directory File Size Parameters......................................................232
Speed Dials on Poly Trio Systems..................................................................................235
Speed Dial Contacts Parameters......................................................................... 235
Corporate Directory.........................................................................................................236
Corporate Directory Parameters.......................................................................... 236
Call Lists..........................................................................................................................242
Call List Parameters............................................................................................. 242
Call Log Elements and Attributes......................................................................... 243
Resetting Contacts and Recent Calls Lists on Your Phone............................................ 245
Call Controls................................................................................................... 246
Microphone Mute............................................................................................................ 247
Microphone Mute Parameters.............................................................................. 247
Persistent Microphone Mute........................................................................................... 247
Persistent Microphone Mute Parameter...............................................................248
Answer Incoming Calls with Mute Button........................................................................248
Answer Incoming Calls with Mute Button Parameter........................................... 248
Call Timers...................................................................................................................... 248
Called Party Identification............................................................................................... 248
Connected Party Identification........................................................................................ 249
Calling Party Identification...............................................................................................249
Calling Party Identification Parameters................................................................ 249
Remote Party Caller ID from SIP Messages...................................................................250
Remote Party Caller ID from SIP Messages Parameters.................................... 250
SIP Header Warnings......................................................................................................250
SIP Header Warning Parameters.........................................................................251
Distinctive Call Waiting....................................................................................................251
Contents
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Distinctive Call Waiting Parameters..................................................................... 251
Do Not Disturb.................................................................................................................252
Server-Based Do Not Disturb...............................................................................252
Do Not Disturb Parameters.................................................................................. 252
Remote Party Disconnect Alert Tone.............................................................................. 254
Remote Party Disconnect Alert Tone Parameter..................................................254
Call Waiting Alerts...........................................................................................................254
Call Waiting Alert Parameters.............................................................................. 254
Missed Call Notifications................................................................................................. 255
Missed Call Notification Parameters.................................................................... 255
Call Hold..........................................................................................................................256
Call Hold Parameters........................................................................................... 256
Hold Implementation............................................................................................ 257
Call Transfer....................................................................................................................257
Call Transfer Parameters..................................................................................... 257
Call Forwarding............................................................................................................... 258
Call Forward on Shared Lines..............................................................................258
Call Forwarding Parameters.................................................................................258
Automatic Off-Hook Call Placement................................................................................263
Automatic Off-Hook Call Placement Parameters................................................. 263
Multiple Line Keys Per Registration................................................................................ 263
Multiple Line Keys Per Registration Parameter....................................................263
Multiple Call Appearances.............................................................................................. 264
Multiple Call Appearance Parameters..................................................................264
Bridged Line Appearance................................................................................................265
Bridged Line Appearance Signaling..................................................................... 265
Bridged Line Appearance Parameters................................................................. 265
Voicemail.........................................................................................................................266
Voicemail Parameters.......................................................................................... 266
Local Call Recording....................................................................................................... 267
Local Call Recording Parameter.......................................................................... 267
Local and Centralized Conference Calls on Poly Trio.....................................................268
Local and Centralized Conference Call Parameters............................................ 268
Conference Management Parameter................................................................... 269
Conference Meeting Dial-In Options............................................................................... 269
Conference Meeting Dial-In Options Parameters.................................................270
Hybrid Line Registration..................................................................................................271
Hybrid Line Registration Limitations.....................................................................272
Hybrid Line Registration Parameters................................................................... 272
Local Digit Map............................................................................................................... 273
Local Digit Maps Parameters............................................................................... 273
OpenSIP Digit Map...............................................................................................278
Contents
9
Generating Secondary Dial Tone with Digit Maps................................................ 279
Configure Poly Trio to Use Regular Expressions in Dial Plans............................ 280
Enhanced 911 (E.911).....................................................................................................280
Enhanced 911 (E.911) Parameters...................................................................... 280
MLPP for AS-SIP............................................................................................................ 284
Preemption Behavior on Low Priority Calls.......................................................... 285
MLPP with AS-SIP Parameters............................................................................286
International Dialing Prefix.............................................................................................. 288
International Dialing Prefix Parameters................................................................288
Shared Lines...................................................................................................289
Shared Call Appearances............................................................................................... 289
Shared Call Appearances Parameters.................................................................289
Private Hold on Shared Lines......................................................................................... 303
Private Hold on Shared Lines Parameters........................................................... 304
Intercom Calls................................................................................................................. 304
Creating a Custom Intercom Soft Key..................................................................304
Intercom Calls Parameters...................................................................................305
Group Paging.................................................................................................................. 305
Group Paging Parameters....................................................................................305
User Profiles................................................................................................... 309
User Profile Parameters..................................................................................................309
Remotely Logging Out Users.......................................................................................... 311
User Profile Authentication..............................................................................................311
User Profile Server Authentication........................................................................311
User Profile Phone Authentication....................................................................... 313
Network........................................................................................................... 315
Two-Way Active Measurement Protocol......................................................................... 315
TWAMP Limitations..............................................................................................315
Two-Way Active Measurement Protocol Configuration Parameters.....................316
System and Model Names.............................................................................................. 316
Incoming Network Signaling Validation........................................................................... 317
Network Signaling Validation Parameters............................................................ 317
SIP Subscription Timers..................................................................................................318
SIP Subscription Timers Parameters................................................................... 318
IPv6 Protocol Support..................................................................................................... 319
IPv6 Parameters...................................................................................................319
Enhanced IPv4 ICMP Management................................................................................322
Contents
10
IPv4 Parameters...................................................................................................322
Provisional Polling of Phones..........................................................................................322
Provisional Polling Parameters............................................................................ 322
SIP Instance Support...................................................................................................... 324
SIP Instance Parameter....................................................................................... 324
IP Type-of-Service...........................................................................................................324
IP Type-of-Service Parameters............................................................................ 324
Static DNS Cache........................................................................................................... 328
Configuring Static DNS........................................................................................ 328
Example Static DNS Cache Configuration........................................................... 336
DNS SIP Server Name Resolution..................................................................................339
Customer Phone Configuration............................................................................ 339
For Outgoing Calls (INVITE Fallback).................................................................. 339
Phone Operation for Registration.........................................................................341
Recommended Practices for Fallback Deployments............................................341
Server Redundancy........................................................................................................ 342
Server Redundancy Parameters.......................................................................... 342
Network Address Translation (NAT)................................................................................345
Network Address Translation Parameters............................................................345
Real-Time Transport Protocol (RTP) Ports..................................................................... 346
RTP Ports Parameters......................................................................................... 346
Wireless Network Connectivity (Wi-Fi)............................................................................348
Wi-Fi Parameters................................................................................................. 349
Enable Wi-Fi.........................................................................................................351
Configure Wireless Network Settings...................................................................351
Wi-Fi Settings in Basic Menu Parameter..............................................................352
Bluetooth and NFC-Assisted Bluetooth for Poly Trio Systems........................................353
Bluetooth and NFC-Assisted Bluetooth Parameters............................................ 353
Web Proxy.......................................................................................................................355
PAC File Search Priority.......................................................................................355
Supported HTTP/HTTPS Web Proxy Services.................................................... 355
Configure Web Proxy Access Manually............................................................... 356
Configure Proxy-Specific Credentials for Users................................................... 356
Web Proxy Configuration Parameters..................................................................356
Session Traversal Utilities for NAT (STUN).....................................................................357
STUN Parameters................................................................................................ 357
Third-Party Servers........................................................................................ 359
BroadSoft BroadWorks Server........................................................................................359
Authentication with BroadWorks Xtended Service Platform (XSP) Service
Interface.......................................................................................................... 359
Contents
11
Polycom BroadSoft UC-One Application..............................................................361
BroadSoft UC-One Directory Parameters............................................................ 364
Anonymous Call Rejection................................................................................... 364
Simultaneous Ring Personal................................................................................ 365
Line ID Blocking................................................................................................... 365
BroadWorks Anywhere.........................................................................................366
Remote Office.......................................................................................................366
BroadSoft UC-One Credentials............................................................................ 367
BroadSoft Server-Based Call Forwarding............................................................ 368
Microsoft Exchange Integration.......................................................................................368
Integrating with Microsoft Exchange.................................................................... 368
Poly Trio Solution with Skype for Business.......................................................... 370
Private Meetings in Microsoft Exchange.............................................................. 371
Configuring the Microsoft Exchange Server.........................................................372
Join a Meeting with a SIP URI..............................................................................378
Microsoft Exchange Advanced Login................................................................... 379
Exchange Impersonation for Calendaring............................................................ 380
Basic Authentication for One Touch Dial Exchange Services.............................. 381
Cisco Webex................................................................................................................... 381
Configure Direct Dial to Cisco Webex Meetings...................................................381
Device Parameters......................................................................................... 384
Changing Device Parameters......................................................................................... 384
Types of Device Parameters........................................................................................... 385
Parameter List Conventions............................................................................................385
Device Parameters..........................................................................................................387
Device Parameters for Wi-Fi........................................................................................... 398
Configuration Parameters............................................................................. 402
Quick Setup Soft Key Parameter.................................................................................... 402
Per-Registration Call Parameters................................................................................... 403
Remote Packet Capture Parameters.............................................................................. 406
Per-Registration Dial Plan Parameters........................................................................... 407
Feature Activation and Deactivation Parameters............................................................410
HTTPD Web Server Parameters.....................................................................................412
Feature License Parameter.............................................................................................413
Chord Parameters...........................................................................................................413
Message Waiting Parameters......................................................................................... 415
Ethernet Interface MTU Parameters............................................................................... 415
Presence Parameters..................................................................................................... 416
Provisioning Parameters................................................................................................. 416
Contents
12
Configuration Request Parameter...................................................................................418
General Security Parameters..........................................................................................418
DHCP Parameter................................................................................................. 418
DNS Parameters.................................................................................................. 419
TCP Keep-Alive Parameters................................................................................ 420
File Transfer Parameter........................................................................................420
User Preferences Parameters.........................................................................................421
Upgrade Parameters.......................................................................................................426
Voice Parameters............................................................................................................426
Acoustic Echo Suppression (AES) Parameter..................................................... 427
Comfort Noise Parameters...................................................................................427
Voice Jitter Buffer Parameters..............................................................................428
Digital Gain Parameters....................................................................................... 430
SDP Parameters............................................................................................................. 431
Download Location Parameter for Language Files......................................................... 432
XML Streaming Protocol Parameters..............................................................................432
Session Header Parameters........................................................................................... 433
Contents
13
Before You Begin
Topics:
• Audience, Purpose, and Required Skills
â–ª Related Poly and Partner Resources
The information in this guide applies to the following Poly devices except where noted:
â–ª Poly Trio 8500 system
â–ª Poly Trio 8800 system
â–ª Poly Trio Visual+ system
â–ª Poly Trio VisualPro system
The Poly Trio 8300 system is not supported in Skype for Business or Microsoft Teams environments.
Note: The Poly Trio 8500 system, Poly Trio 8800 system, and Poly Trio Visual+ accessory are also
known as the Polycom Trio 8500 system, and Polycom Trio 8800 system, and Polycom Trio
Visual+ accessory or Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500
system, and Polycom RealPresence Trio Visual+ accessory. The Poly Trio VisualPro system is
also known as the Polycom Trio VisualPro system.
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• Open SIP networks and VoIP endpoint environments
Related Poly and Partner Resources
See the following sites for information related to this product.
â–ª The Poly Online Support Center
is the entry point to online product, service, and solution support
information including Video Tutorials, Documents & Software, Knowledge Base, Community
Discussions, Poly University, and additional services.
â–ª The Polycom Document Library
provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
â–ª The Poly Community provides access to the latest developer and support information. Create an
account to access Poly support personnel and participate in developer and support forums. You can
find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
14
â–ª The Poly Partners are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
â–ª The Poly Services help your business succeed and get the most out of your investment through the
benefits of collaboration.
Before You Begin
15
Getting Started
Topics:
• Product Overview
• Working with UC Software
You can deploy UC software by configuring individual phones, but Poly recommends setting up a
provisioning server on your LAN or the internet for large-scale deployments.
Product Overview
UC software manages the protocol stack, the digital signal processor (DSP), the user interface, and the
network interaction on Poly Trio phones.
UC software implements the following functions and features on the phones:
• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call
setup and control.
• SIP and H.323 signaling for video telephony. Support for H.323 varies by model.
• Industry-standard security techniques for ensuring that the systems robustly authenticate and
encrypt all provisioning, signaling, and media transactions.
• Advanced audio signal processing for speakerphone communications using a wide range of audio
codecs.
• Flexible provisioning methods to support single-phone, small business, and large multisite
enterprise deployments.
Supported Phones and Accessories
The following table lists the product names, model names, and part numbers for Poly phones and devices
that support Polycom UC Software.
Product Name, Model Name, and Part Number
Product Name Model Name Part Number
Poly Trio 8300 Polycom Trio8300 3111-66800-001
Poly Trio 8500 Polycom Trio8500 3111-66700-001
Poly Trio 8800 Polycom Trio8800 3111-65290-001
Poly Trio Visual+ Polycom TrioVisualPlus 3111-66420-001
16
Working with UC Software
Poly phones come installed with updater software that resides in the flash memory of the phone.
When you boot up or reboot the phone, the updater automatically updates, downloads, and installs new
software versions or configuration files as needed, based on the server or phone settings.
UC Software Provisioning Methods
Poly provides several methods to provision phones and configure phone features. The method you use
depends on the number of phones in your deployment, the phone model(s), and how you want to apply
features and settings.
You can use multiple methods simultaneously to provision and configure features. There is a priority
among the methods that impacts your phone deployment when you use multiple methods simultaneously.
If there is a discrepancy among multiple provisioning methods or configuration settings, the Poly phone
uses the setting set with the higher-priority method based on the following hierarchy:
1. Quick setup
2. Local interface (the phone menu)
3. System web interface (Web Configuration Utility)
4. USB
5. Polycom RealPresence Resource Manager
6. Centralized provisioning
7. Default phone values
For example, when you provision the phones using a provisioning server and subsequently apply settings
using the system web interface, the system web interface setting overrides any duplicate settings you set
from the provisioning server. Likewise, any settings set from the local interface override any duplicate
settings you set using the system web interface.
For more information on provisioning phones, see the Poly Trio Solution Provisioning Guide.
Record the Phone’s Version Information
In case you need to contact technical support, record the following information for future reference:
• Phone model(s)
• Updater version
• UC software version
• Partner platform
Getting Started
17
Supported Inbound and Outbound Ports
Topics:
• Inbound Ports for Poly Trio Systems
• Outbound Ports for Poly Trio Systems
• Poly Trio Visual+ Network Ports
â–ª Inbound Ports for Poly Trio VisualPro Systems
â–ª Outbound Ports for Poly Trio VisualPro Systems
You can configure the inbound and outbound ports on Poly Trio systems and the Poly Trio Visual+ and
Trio VisualPro system.
Inbound Ports for Poly Trio Systems
The following table lists the inbound IP ports currently used on all Poly Trio systems, except where noted.
Inbound IP Port Connections to Poly Trio Systems
Inbound
Port Type Protocol Function Default
Configurable Port
Number?
23
8300 only
Static TCP Telnet diagnostics Off No
80 Static TCP HTTP Pull web
interface, HTTP Push
Off Yes
443 Static TCP HTTP Pull web
interface, HTTP Push
On Yes
10010 Static TLS 1.2 Synchronize daisy-
chained Poly Trio
systems
On No
1024 to
65535
Dynamic TCP/UDP RTP media packets On Yes
1024 to
65535
Dynamic TCP/UDP RTCP media packets
statistics
On Yes
1719 Static UDP H.225.0 RAS Off No
1720 Static TCP H.225.0 Call Signaling On No
2000 static UDP Multicast pairing
18
Inbound
Port Type Protocol Function Default
Configurable Port
Number?
2222 Dynamic
(2222 to 2269)
TCP/UDP RTP media packets On Yes
tcpIpApp.port.rtp.
mediaPortRangeStar
t
2223 Dynamic
(2222 to 2269)
TCP/UDP RTCP media packets
statistics
On Yes
tcpIpApp.port.rtp.
mediaPortRangeStar
t
5001 Static TCP People+Content IP On No
5060 Static TCP/UDP SIP signaling On No
5061 Static TLS SIP over TLS signaling On No
8001 Static TCP HTTPS for modular
room provisioning
On Yes
mr.deviceMgmt.port
8150 to
8153
Static TCP Airplay audio control On No
8150 to
8153
Static UDP Airplay audio data On No
Outbound Ports for Poly Trio Systems
The following table lists the outbound IP ports currently used by UC Software running on Poly Trio
systems.
Outbound IP Port Connections to Poly Trio Systems
Outbound
Port Type Protocol Function Default
Configurable Port
Number
21 Static TCP FTP
provisioning
Logs
On No
22 Static TCP SSH On No
53 Static UDP DNS On No
67 Static UDP DHCP server On No
68 Static UDP DHCP client No
Supported Inbound and Outbound Ports
19
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