Samsung C43J890DKI User manual

User Manual

The color and the appearance may differ depending on the product, and the specifications are subject to change without

prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung Electronics owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.

Trademarks other than that of Samsung Electronics are owned by their respective owners.

C43J890DK* C49J890DK*

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user

manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual

has not been read).

You will be informed of the administration fee amount before a technician visits.

2

Table of contents

Before Using the Product

Securing the Installation Space 4

Precautions for storage 4

Safety Precautions 4

Cleaning 5

Electricity and Safety 5

Installation 6

Operation 7

Preparations

Parts 9

Control Panel 9

Direct Key guide 10

Function Key Guide 11

Changing Brightness, Contrast and Eye Saver Mode

settings 13

Changing the Volume setting 13

Types of Ports 14

Upgrading the Software via USB 15

Adjusting the Product Tilt and Height 17

Anti-theft Lock 18

Installation 19

Attaching the Stand (Type one) (C43J890DK*) 19

Attaching the Stand (Type one) (C49J890DK*) 20

Attaching the Stand (Type two) (C43J890DK*) 21

Attaching the Stand (Type two) (C49J890DK*) 22

Removing the Stand (For Attaching the BRACKET

WALL) (C43J890DK*) 23

Removing the Stand (For Attaching the BRACKET

WALL) (C49J890DK*) 24

Attaching the BRACKET WALL (C43J890DK*) 25

Attaching the BRACKET WALL (C49J890DK*) 26

Connecting and Using a Source Device

Read below before installing the monitor. 27

Connecting and Using a Source Device 27

Connection Using the HDMI Cable 27

Connection Using the DP Cable 28

Connection Using the USB Type-C Cable 28

Connecting to Headphones 29

Connecting the Product to a Source Device as a USB

Hub 29

Connecting a Source Device to the Product 29

Utilizing the Product as a USB HUB 30

Connecting the Power 31

Tidying Up the Connected Cables 32

Correct posture to use the product 33

Driver Installation 33

Setting Optimum Resolution 33

Picture

SAMSUNG MAGIC Bright 34

Brightness 35

Contrast 35

Sharpness 35

Color 35

SAMSUNG MAGIC Upscale 36

HDMI Black Level 36

Eye Saver Mode 36

Picture Size 37

Screen Adjustment 37

Calibration Report 37

3

Table of contents

PIP/PBP

PIP/PBP Mode 38

Size 39

Aspect Ratio 39

Position 40

Sound Source 40

Source 40

Switch USB 41

Picture Size 42

Contrast 43

OnScreen Display

Transparency 44

Position 44

Language 44

Display Time 44

System

USB Source Setup 45

DisplayPort Ver. 45

HDMI Mode 45

Smart ECO Saving 46

Off Timer Plus 46

PC/AV Mode 46

Source Detection 47

Key Repeat Time 47

Power LED On 47

Reset All 47

Information 47

Installing the Software

Easy Setting Box 48

Restrictions and Problems with the Installation 48

System Requirements 48

Troubleshooting Guide

Requirements Before Contacting Samsung Customer

Service Center 49

Testing the Product 49

Checking the Resolution and Frequency 49

Check the following. 49

Q & A 52

Specifications

General 53

Standard Signal Mode Table 54

Appendix

Responsibility for the Pay Service (Cost to

Customers) 57

Not a product defect 57

A Product damage caused by customer's fault 57

Others 57

Extended warranty 58

4

Securing the Installation Space

Ensure some space around the product for ventilation. An internal temperature rise may cause fire and

damage the product. Be sure to allow the amount of space as shown below or greater when installing

the product.

―

The exterior may differ depending on the product.

10 cm (3.93 Inches)

10 cm

(3.93 Inches)

10 cm

(3.93 Inches)

10 cm (3.93 Inches)

10 cm

(3.93 Inches)

Precautions for storage

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used

nearby.

―

Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product

(Service fee will be charged.)

Do not press the monitor screen with hands or other objects. There is a risk of damaging the screen.

Safety Precautions

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are

not followed.

Before Using the Product

Chapter 01

5

Cleaning

―

Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

―

Take the following steps when cleaning.

1

Power off the product and computer.

2

Disconnect the power cord from the product.

―

Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric

shock may result.

3

Wipe the monitor with a clean, soft and dry cloth.

‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.

‒ Do not spray water or detergent directly on the product.

4

Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.

5

Connect the power cord to the product when cleaning is finished.

6

Power on the product and computer.

Electricity and Safety

Warning

• Do not use a damaged power cord or plug, or a loose power socket.

• Do not use multiple products with a single power socket.

• Do not touch the power plug with wet hands.

• Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).

• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy

object.

• Do not place the power cord or product near heat sources.

• Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

• Do not disconnect the power cord while the product is being used.

• Only use the power cord provided with your product by Samsung. Do not use the power cord with

other products.

• Keep the power socket where the power cord is connected unobstructed.

‒ The power cord must be disconnected to cut off power to the product when an issue occurs.

• Hold the plug when disconnecting the power cord from the power socket.

6

Warning

• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT

INSTALL THE PRODUCT NEAR HEAT SOURCES.

• Do not install the product in poorly ventilated spaces such as a bookcase or closet.

• Install the product at least 10 cm away from the wall to allow ventilation.

• Keep the plastic packaging out of the reach of children.

‒ Children may suffocate.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

‒ The product may fall and become damaged and/or cause an injury.

‒ Using the product in an area with excess vibration may damage the product or cause a fire.

• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or

smoke.

• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

‒ The product lifespan may be reduced or a fire may result.

• Do not install the product within the reach of young children.

‒ The product may fall and injure children.

• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil

pollution. And do not install or use the product in the kitchen or near the kitchen stove.

Caution

• Do not drop the product while moving.

• Do not set down the product on its front.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of

the product is not protruding.

‒ The product may fall and become damaged and/or cause an injury.

‒ Install the product only on cabinets or shelves of the right size.

• Set down the product gently.

‒ Product failure or personal injury may result.

• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical

substances, extreme temperatures or a significant presence of moisture, or a place where

the product will operate continuously for an extended period of time) may seriously affect its

performance.

‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a

place.

Installation

7

Warning

• There is a high voltage inside the product. Never disassemble, repair or modify the product

yourself.

‒ Contact Samsung Customer Service Center for repairs.

• To move the product, first disconnect all the cables from it, including the power cable.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord

immediately and contact Samsung Customer Service Center.

• Do not let children hang from the product or climb on top of it.

‒ Children may become injured or seriously harmed.

• If the product is dropped or the outer case is damaged, turn off the power and disconnect the

power cord. Then contact Samsung Customer Service Center.

‒ Continued use can result in a fire or electric shock.

• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a

serious injury.

• During a lightning or thunderstorm, power off the product and remove the power cable.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area

immediately.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,

matches, etc) into the product (via the vent or input/output ports, etc).

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the

product.

‒ Be sure to power off the product and disconnect the power cord when water or other foreign

substances have entered the product. Then contact Samsung Customer Service Center.

Operation

8

Caution

• Leaving the screen fixed on a stationary image for an extended period of time may cause

afterimage burn-in or defective pixels.

‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the

product for an extended period of time.

• Disconnect the power cord from the power socket if you do not plan on using the product for an

extended period of time (vacation, etc).

‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

• Use the product at the recommended resolution and frequency.

‒ Your eyesight may deteriorate.

• Do not hold the product upside-down or move it by holding the stand.

‒ The product may fall and become damaged or cause an injury.

• Looking at the screen too close for an extended period of time can deteriorate your eyesight.

• Do not use humidifiers or stoves around the product.

• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.

• Do not touch the screen when the product has been turned on for an extended period of time as it

will become hot.

• Store small accessories out of the reach of children.

• Exercise caution when adjusting the product angle or stand height.

‒ Your hand or finger may get stuck and injured.

‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.

• Do not place heavy objects on the product.

‒ Product failure or personal injury may result.

• When using headphones or earphones, do not turn the volume too high.

‒ Having the sound too loud may damage your hearing.

• Do not drop the product while moving.

‒ Product failure or personal injury may result.

9

Preparations

Chapter 02

Parts

Control Panel

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without

notice to improve quality.

Function Key Guide

Power LED

LEFT

JOG Button

RIGHT

UP(REAR)

DOWN(FRONT)

Shortcut Key

PRESS(ENTER)

PBP/PIPSource Switch USB

Return

Icons Description

Shortcut Key

PBP/PIPSource Switch USB

• Shortcut Key for Switching to a Source

This button is a shortcut for switching to a different source.

‒ When the source is switched, the USB connection will be changed at the

same time according to the settings of USB Source Setup.

‒ When PIP/PBP is On, only the source of the main screen can be switched.

• Shortcut Key for PIP/PBP On-Off

This button is a shortcut for the PIP/PBP On-Off function.

‒ If there is no source for monitor, this button is disabled. The PIP/PBP On-

Off item is also disabled and appears dimmed in OSD.

• Shortcut Key for Switching USB

This button is a shortcut for switching a USB device to a different input

source.

‒ The button is enabled only when PIP/PBP is On.

If you press this button when PIP/PBP is Off, the message Only applied

while PIP or PBP mode appears and nothing happens. Synchronously, The

Switch USB item in OSD is also disabled and appears dimmed.

‒ If you press this button when PIP/PBP is On but there is no input source,

nothing happens.

JOG Button

Multi directional button that helps navigate.

―

The JOG button is located at the bottom right side of the screen and has 5

directions of UP, DOWN, LEFT, RIGHT, and PRESS (ENTER).

10

Icons Description

Power LED

This LED is power status indicator and works as

• Power On (Power button): Off

• Power saving mode: Blinking

• Power Off (Power button): On

―

The power Indicator operation can be swapped by changing in the menu. (System

→ Power LED On) Actual models because of functional variation maybe haven’t

this function.

Function Key Guide

Press the JOG button when the screen is turned on. The Function Key Guide will

appear. To access the onscreen menu when the guide is displayed, press the

corresponding direction button again.

―

Function Key Guide may vary depending on the function or product model. Please

refer to the actual product.

Direct Key guide

―

The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned

on, the computer resolution changes, or the input source changes.

―

The function buttons page shows if Eye Saver Mode is enabled.

: On

: Off

Eye Saver Mode

Volume

Features

Eye Saver Mode Off

• / : Adjust Brightness, Contrast, Eye Saver Mode.

• : Adjust Volume.

• : Display Function Key Guide.

11

Function Key Guide

―

To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again.

Return

UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes.

PRESS(ENTER): The selected item will be applied.

Icons Description

Selects to change the input signal by moving the JOG button in the Function Key Guide screen. A message will appear on the top left corner of the screen if the input signal has

been changed.

Selects by moving the JOG button in the function key guide screen.

The OSD (On Screen Display) of your Monitor’s feature appears.

OSD control lock: Maintain the current settings, or lock the OSD control to prevent unintended changes to settings.

Enable/Disable: To lock/unlock the OSD control, press the LEFT button for 10 seconds when the main menu displayed.

―

If the OSD control is locked, Brightness and Contrast can be adjusted. PIP/PBP is available.

Eye Saver Mode is available. Information can be viewed.

Selects by moving the JOG button in the function key guide screen.

Press the button when configuring settings for the PIP/PBP function is required.

Selects to turn the Monitor off by moving the JOG button in the function key guide screen.

―

Actual models because of functional variation, Function key guide options will be different.

12

When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for

control source and power could be used as below.

JOG Button Power saving/Non-signal mode

UP

Source Change

Down

PRESS(ENTER) for 2 seconds

Power Off

When the monitor displays the Main menu the JOG Button could be used as below.

JOG Button Action

UP/DOWN

Move the option

LEFT

Exit the Main menu.

Close Sublist without saving value.

Value decreases in the slider.

RIGHT

Move to next depth.

Value increases in the slider.

PRESS(ENTER)

Move to next depth.

Save the value and close Sublist.

13

Changing Brightness, Contrast and Eye Saver Mode

settings

You can adjust Brightness, Contrast or Eye Saver Mode by moving the JOG button up or down, if no

OSD menu is displayed.

Eye Saver Mode

Brightness

Contrast

Off

―

The displayed image may differ depending on the model.

Eye Saver Mode

Brightness

―

This menu is not available when Smart ECO Saving is enabled.

―

This menu is not available when Eye Saver Mode is enabled.

Contrast

―

This menu is not available when

SAMSUNG

MAGIC

Bright is set to Cinema mode.

―

This menu is not available when PIP/PBP Mode is set to On and the Size is set to

(PBP Mode).

Changing the Volume setting

You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.

Volume

50

Mute

―

The displayed image may differ depending on the model.

―

If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute

the sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the

input device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on

the product.

―

What is Auto Mute?

The function mutes the audio to improve sound effect when there is sound noise or when the input

signal is weak, usually due to a problem with the volume of an input device.

―

To activate the Mute function, access the Volume control screen, then use the JOG button to move the

focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease

the Volume.

14

Types of Ports

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

POWER IN

Port Description

POWER IN

Connect the power cord for your monitor to the POWER IN port on the

back of the product.

Connects to a source device using an HDMI cable or HDMI-DVI cable.

Connects to a PC using a DP cable.

Connects to a source device using a USB Type-C cable. Compatible with

a USB cable version 3.0 or lower.

Connects to a PC using a USB cable.

―

This port can only connect to a PC.

Port Description

Connect to a USB device. These ports are enabled when a source device

is connected to or using a USB Type-C to A cable or

a USB Type-C cable. These ports are enabled when a source device is

connected to

using a USB Type-C to A cable.

Connect to a USB device. This port is enabled when a source device is

connected to or using a USB Type-C to A cable or a USB

Type-C cable. This port is enabled when a source device is connected to

using a USB Type-C to A cable. And USB 3.0 is supported only

when a source device is connected to or using a USB

Type-C to A (3.0) cable.

Connect to an audio output device such as headphones.

Dedicated to service technicians.

15

Upgrading the Software via USB

1

Be sure to insert the USB disk into the USB port marked out with the blue box as shown in the

figure below. You can upgrade the software via USB only if either the monitor screen operates

normally or the check signal is displayed on the monitor screen.

USB

Check Signal Cable

HDMI

When the screen as shown in the following figure is displayed, press and hold the Down arrow key

for 5 seconds.

Power Off

2

When the message as shown in the following figure is displayed on the monitor, select Yes to

upgrade the software.

Do you want to update via USB?

YesNo

3

When the screen as shown in the following figure is displayed, select Yes.

Update from version 0802.0 to version 0803.0

Update now

YesNo

4

The software upgrading proceeds.

Updating product Software...

Your product will turn itself off and on again

automatically after completing update.

Update now

0%

16

Note

1

Before upgrading through USB disk, you need to format the USB disk into the FAT32 format.

2

Make sure only the BIN file for upgrade is in the USB disk.

3

For the CJ89 model, make sure each upgrade file is in the BIN formate and follow the naming

rules of CJ89 (m-J89**CGAA-****.*[4-digit number].bin), wherein ** indicates the monitor size in

inches, ****.* stands for the version number and the 4-digit number is the checksum. For example,

“m-J8949CGAA-1000.0[9A80].bin” follows the naming rules of CJ89 49'' model, and must be

copied to the root directory.

4

If you want to keep the current version or degrade to a lower version, you may change file name to

m-J89**CGAA-0000.0[4-digit number] and then perform the same operations.

5

If the No valid update files found. Please check your USB device and try again. message is

displayed, this is probably due to the following reasons.

No valid update ﬁles found.

Please check your USB device and try again.

Update now

YesNo

‒ No USB disk is inserted into the USB port marked out with the blue box.

‒ The USB disk format is not supported.

‒ The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are

incorrect.)

6

Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If

an interruption happens, the monitor will return to the production version.

―

Note that the production version may not be the same as the version before this upgrading if some other

upgrading has been done earlier.

17

Adjusting the Product Tilt and Height

―

The color and shape of parts may differ from what is shown. Specifications are subject to change without

notice to improve quality.

-15.0° (±2.0°) to Left ~ 15.0° (±2.0°) to Right

C43J890DK*: -2.0° (±2.0°) ~ 17.0° (±2.0°)

C49J890DK*: -2.0° (±2.0°) ~ 15.0° (±2.0°)

0 ~ 120.0 mm (±5.0 mm)

• The monitor tilt and height can be adjusted.

• When adjusting the tilt and height, hold both sides of the product and avoid using excessive force

to prevent damage.

• When adjusting the stand height, you may hear a noise. This noise is generated because the ball

inside the stand slides when the stand height is adjusted. It is a normal noise and not a product

malfunction.

Caution

• Grasp the left and right sides of the monitor and adjust the tilt.

After adjusting the product tilt and height, if the screen is not level, take the following actions.

+4˚

-4˚

• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be

careful not to directly hold the LCD display.)

• The monitor angle can be adjusted from -4° to +4°.

18

Anti-theft Lock

―

An anti-theft lock allows you to use the product securely even in public places.

―

The locking device shape and locking method depend on the manufacturer. Refer to the user guide

provided with your anti-theft locking device for details.

To lock an anti-theft locking device:

1

Fix the cable of your anti-theft locking device to a heavy object such as a desk.

2

Put one end of the cable through the loop on the other end.

3

Insert the locking device into the anti-theft lock slot at the back of the product.

4

Lock the locking device.

‒ An anti-theft locking device can be purchased separately.

‒ Refer to the user guide provided with your anti-theft locking device for details.

‒ Anti-theft locking devices can be purchased at electronics retailers or online.

19

Installation

Attaching the Stand (Type one) (C43J890DK*)

―

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

1

2

1

3

Caution

Hold the stand neck with both hands, not one

hand, to prevent it from falling off and causing

injury.

Remove the Cushion Top and Cushion Front, and then

place the Cushion Front on the desk.

Pull the monitor out of the package (two people

are required for this work), and then place the

monitor on the Cushion Front.

Place the stand neck on the monitor as shown

in the figure.

1

4

1

5

1

6

1

7

Fasten the screws at the top of the stand neck. Insert the stand base into the stand neck in the

direction as shown in the figure.

Assemble the COVER-CLEAN BACK STAND to

the stand neck as shown in the figure.

Push the COVER-CLEAN BACK STAND in the

direction as shown in the figure.

20

Attaching the Stand (Type one) (C49J890DK*)

―

Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.

: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.

1

2

1

3

Caution

Hold the stand neck with both hands, not one

hand, to prevent it from falling off and causing

injury.

Remove the Cushion Top and Cushion Front, and then

place the Cushion Front on the desk.

Pull the monitor out of the package (two people

are required for this work), and then place the