QNAP TVS-472XT User guide

Brand: QNAP

Model: TVS-472XT

Category: NAS & storage servers

Type: User guide

TVS-x72XT

TVS-472XT

TVS-672XT

TVS-872XT

User Guide

Document Version: 1

29/11/2018

Contents

1. Preface

About This Guide.......................................................................................................................................... 3

Audience.......................................................................................................................................................3

Document Conventions................................................................................................................................ 3

2. Product Overview

About the TVS-x72XT...................................................................................................................................4

Hardware Specifications............................................................................................................................... 4

Package Contents........................................................................................................................................ 7

Components................................................................................................................................................. 7

Front Panel...............................................................................................................................................8

Rear Panel................................................................................................................................................9

System Board.........................................................................................................................................12

Drive Numbering.....................................................................................................................................13

Installation Requirements........................................................................................................................... 14

Setting Up the NAS.....................................................................................................................................14

3. Installation and Configuration

Hardware Installation.................................................................................................................................. 16

Drive Installation.....................................................................................................................................16

Expansion Card Installation....................................................................................................................25

Replacing Memory Modules...................................................................................................................33

QTS Installation.......................................................................................................................................... 36

Installing QTS Using Qfinder Pro........................................................................................................... 37

Installing QTS Using the Cloud Key....................................................................................................... 38

Installing QTS Using an HDMI Connection............................................................................................ 39

4. Basic Operations

Power Button.............................................................................................................................................. 41

Reset Button............................................................................................................................................... 41

USB One Touch Copy Button..................................................................................................................... 41

LCD Panel.................................................................................................................................................. 42

Viewing TCP/IP Settings........................................................................................................................ 42

Configuring TCP/IP Settings...................................................................................................................42

Viewing Drive Information.......................................................................................................................43

Viewing Volume Information...................................................................................................................43

Viewing System Information...................................................................................................................44

Powering Off the NAS............................................................................................................................ 44

Restarting the NAS.................................................................................................................................44

Changing the LCD Password................................................................................................................. 44

LCD Error Messages..............................................................................................................................45

LEDs........................................................................................................................................................... 45

Audio Alert.................................................................................................................................................. 47

5. Troubleshooting

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 48

Hot-swapping Failed Drives........................................................................................................................48

Support and Other Resources.................................................................................................................... 48

6. Glossary

TVS-x72XT User Guide

CloudKey.................................................................................................................................................... 50

CloudLink....................................................................................................................................................50

myQNAPcloud............................................................................................................................................ 50

myQNAPcloud ID........................................................................................................................................50

Qfinder Pro................................................................................................................................................. 50

QTS.............................................................................................................................................................50

7. Notices

Limited Warranty.........................................................................................................................................51

Disclaimer................................................................................................................................................... 51

GNU Public License....................................................................................................................................51

FCC Notice................................................................................................................................................. 59

CE Notice....................................................................................................................................................59

SJ/T 11364-2006.........................................................................................................................................60

1. Preface

About This Guide

This guide provides information on the QNAP TVS-x72XT NAS and step-by-step instructions on installing the

hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has

a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description

Notes provide default configuration settings and other supplementary

information.

Important notes provide information on required configuration settings and other

critical information.

Tips provide recommendations or alternative methods of performing tasks or

configuring settings.

Warnings provide information that, when ignored, may result in potential loss,

injury, or even death.

TVS-x72XT User Guide

Preface 3

2. Product Overview

This chapter provides basic information about the QNAP TVS-x72XT NAS.

About the TVS-x72XT

The TVS-x72XT is a high-performance NAS powered by an Intel® processor and supports up to 16 GB of

DDR4 memory. It features an HDMI port for external displays and a USB One Touch Copy port for quick and

convenient backup and data transfer. In addition to its three network ports (two 1GbE and one 10GbE), the

TVS-x72XT is equipped with two Thunderbolt™ 3 ports (through its PCIe 3.0 x16 slot) that provide a wide

range of possibilities, including extra data management capabilities and additional multimedia support.

Hardware Specifications

Warning

If your QNAP product has hardware defects, return the product to QNAP or a QNAP-

authorized service center for maintenance or replacement. Any attempt to repair or

perform maintenance procedures on the product by you or an unauthorized third-party

invalidates the warranty.

QNAP is not responsible for any damage or data loss caused by unauthorized

modifications and installation of unsupported third-party applications.

For details, see the QNAP Warranty Terms and Conditions.

Component TVS-472XT TVS-672XT TVS-872XT

Ordering Information

Ordering P/N TVS-472XT-PT-4G TVS-672XT-i3-8G TVS-872XT-i5-16G

Processor

CPU Intel® Pentium® G5400T Intel® Core™ i3-8100T Intel® Core™ i5-8400T

Frequency Dual-core 3.1 GHz 4-core 3.1 GHz 6-core 1.7 GHz base/3.3

GHz turbo

Architecture x86 64-bit

Encryption engine AES-NI

Graphics Embedded Intel® UHD

610 graphics processor

Embedded Intel® UHD 630 graphics processor

Memory

Pre-installed memory 4 GB RAM: 2 x 2 GB

SODIMM DDR4

8 GB RAM: 2 x 4 GB

SODIMM DDR4

16 GB RAM: 2 x 8 GB

SODIMM DDR4

Memory slots 2 x SODIMM DDR4

Important

• Use only QNAP memory modules to maintain system

performance and stability. For NAS devices with more

than one memory slot, use QNAP modules with identical

specifications.

• Using unsupported modules may degrade performance,

cause errors, or prevent the operating system from

starting.

Maximum memory 32 GB RAM: 2 x 16 GB

Flash memory 4 GB USB DOM

TVS-x72XT User Guide

Product Overview 4

Component TVS-472XT TVS-672XT TVS-872XT

Storage

Drive bays 4 x 3.5-inch SATA 6 Gbps 6 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps

Drive compatibility • 3.5-inch SATA hard disk drives

• 2.5-inch SATA hard disk drives

• 2.5-inch SATA solid-state drives

M.2 SSD slots 2 x PCIe 3.0 x2

M.2 SSD form factor 2280

SSD cache acceleration

support

• 3.5-inch drive bays 1

to 4

• 3.5-inch drive bays 1

to 6

• 3.5-inch drive bays 1

to 8

• M.2 SSD slots 1 to 2

• Optional: M.2 SSD slots on an M.2 SSD expansion card

Hot-swapping The device supports hot-swapping drives except for the following:

• M.2 SSDs

• SSD cache drives

• Optional: M.2 SSDs installed on an M.2 SSD expansion card

Network

10 Gigabit Ethernet ports 1 x 10 GbE RJ45

Gigabit Ethernet ports 2 x GbE RJ45

External I/O Ports & Expansion Slots

PCIe slots • 1 x PCIe 3.0 x16

• 1 x PCIe 3.0 x4

Note

A Thunderbolt™ 3 expansion card is preinstalled in the PCIe

3.0 x16 slot.

For the list of compatible expansion cards, go to https://

www.qnap.com/compatibility.

Thunderbolt™ ports 2 x Thunderbolt™ 3 (preinstalled expansion card)

USB ports Front:

• 1 x USB 3.1 Gen 2 (10Gbps) 5V/1A Type-A

Note

This USB port supports One Touch Copy.

Rear:

• 1 x USB 3.1 Gen 2 (10Gbps) 5V/1A Type-A

• 1 x USB 3.0 Type-A

• 2 x USB 3.1 Gen 2 (10Gbps) 5V/3A Type-C

HDMI ports 1 x HDMI 2.0 (up to 3840 x 2160 resolution at 60 Hz)

TVS-x72XT User Guide

Product Overview 5

Component TVS-472XT TVS-672XT TVS-872XT

Audio ports • 1 x 3.5 mm dynamic microphone jack

• 1 x 3.5 mm line-out jack

• 1 x speaker

Note

You cannot use speakers and line-out jacks simultaneously.

Interface

Display panel Monochrome backlit LCD display

Buttons • Power

• Reset

• USB One Touch Copy

IR sensor 1

Note

The TVS-x72XT supports the QNAP RM-IR004 IR remote

control.

Dimensions

Form factor Tower

Dimensions (H x W x D) 188.2 x 199.3 x 279.6

(7.41 x 7.85 x 11.01 in)

188.2 x 264.3 x 279.6

(7.41 x 10.40 x 11.01 in)

188.2 x 329.3 x 279.6

(7.41 x 12.96 x 11.01 in)

Net weight 5.4 kg (11.9 lbs) 6.5 kg (14.3 lbs) 7.0 kg (15.5 lbs)

Others

Power supply unit 1 x 250W, 100-240V AC, 50/60 Hz

System battery CR2032 lithium battery (3V, 225 mAh)

Warning

To avoid potential battery explosion, causing injury or damage

to components, ensure that you replace the existing battery

with a battery of the same type.

Sound level 28.1 db(A) 23.8 db(A) 24.2 db(A)

Note

The sound level was tested at a bystander position, which is

within one meter of the NAS. The test NAS operated at low

speed with the maximum number of drives installed.

Fans • System: 1 x 12 cm,

12V DC smart fan

• CPU: 2 x 6 cm

blower fans

• System: 2 x 9.2 cm,

12V DC smart fans

• CPU: 2 x 6 cm

blower fans

• System: 2 x 12 cm,

12V DC smart fans

• CPU: 2 x 6 cm

blower fans

Warning

To avoid potential injury or damage to components, do not

touch the fans while the NAS is connected to a power source.

Operating temperature 0˚C to 40˚C (32˚F to 104˚F)

TVS-x72XT User Guide

Product Overview 6

Component TVS-472XT TVS-672XT TVS-872XT

Relative humidity • Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

Security slot Kensington security slot

Tip

Model specifications are subject to change without prior notice. To see the latest

specifications, go to https://www.qnap.com.

Package Contents

Item Quantity

TVS-x72XT NAS 1

Power cord 1

Ethernet cables 3:

• 2 x 1 GbE (Cat5e)

• 1 x 10 GbE (Cat6a)

Screws for 3.5-inch drives • TVS-472XT: 12

• TVS-672XT: 18

• TVS-872XT: 24

Screws for 2.5-inch drives • TVS-472XT: 12

• TVS-672XT: 18

• TVS-872XT: 24

Heatsinks for M.2 SSDs 2

Quick Installation Guide (QIG) 1

Components

TVS-x72XT User Guide

Product Overview 7

Front Panel

TVS-472XT

TVS-672XT

TVS-x72XT User Guide

Product Overview 8

TVS-872XT

No. Component No. Component

1 LCD panel 7 USB One Touch Copy button

2 Enter button 8 IR sensor

3 Select button 9 M.2 SSD LEDs

4 Drive LEDs 10 USB LED

5 Power button 11 LAN LED

6 USB 3.1 Gen 2 One Touch Copy Type-A port 12 Status LED

Rear Panel

TVS-472XT

TVS-x72XT User Guide

Product Overview 9

No. Component No. Component

1 Power input 8 USB 3.0 Type-A port

2 System fan 9 Ethernet port (10 GbE RJ45)

3 Ethernet ports (GbE RJ45) 10 Kensington security slot

4 3.5 mm line-out jack 11 HDMI 2.0 port

5 3.5 mm dynamic microphone jack 12 PCIe low-profile cover

6 USB 3.1 Gen 2 Type-A port 13 Reset button

7 USB 3.1 Gen 2 Type-C ports 14 Thunderbolt™ 3 ports

TVS-672XT

No. Component No. Component

1 Power input 9 USB 3.1 Gen 2 Type-C ports

2 System fan 10 USB 3.0 Type-A port

3 System fan 11 Ethernet port (10 GbE RJ45)

4 Kensington security slot 12 HDMI 2.0 port

5 Ethernet ports (GbE RJ45) 13 PCIe full-height cover

6 3.5 mm line-out jack 14 Reset button

7 3.5 mm dynamic microphone jack 15 Thunderbolt™ 3 ports

8 USB 3.1 Gen 2 Type-A port - -

TVS-x72XT User Guide

Product Overview 10

TVS-872XT

No. Component No. Component

1 Kensington security slot 9 USB 3.1 Gen 2 Type-C ports

2 Power input 10 USB 3.0 Type-A port

3 System fan 11 Ethernet port (10 GbE RJ45)

4 System fan 12 HDMI 2.0 port

5 Ethernet ports (GbE RJ45) 13 PCIe full-height cover

6 3.5 mm line-out jack 14 Reset button

7 3.5 mm dynamic microphone jack 15 Thunderbolt™ 3 ports

8 USB 3.1 Gen 2 Type-A port - -

TVS-x72XT User Guide

Product Overview 11

System Board

Note

This image does not show the chassis.

No. Component No. Component

1 PCIe 3.0 x 16 slot

Note

A Thunderbolt™ 3 expansion card

is preinstalled in this slot.

4 M.2 SSD slot 1

2 PCIe 3.0 x 4 slot 5 Memory slot 1

3 M.2 SSD slot 2 6 Memory slot 2

TVS-x72XT User Guide

Product Overview 12

Drive Numbering

TVS-472XT

TVS-672XT

TVS-x72XT User Guide

Product Overview 13

TVS-872XT

Installation Requirements

Category Item

Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)

• Non-condensing relative humidity: 5% to 95%

• Wet-bulb temperature: 27˚C (80.6˚F)

• Flat, anti-static surface without exposure to direct sunlight, liquids,

or chemicals

Hardware and peripherals • Storage drives

For details on compatible drives, go to https://www.qnap.com/

compatibility/.

• Network cable

Tools • Phillips #1 or #2 screwdriver

• Anti-static wrist strap

Setting Up the NAS

1. Place your NAS device in an environment that meets the requirements.

For details, see Installation Requirements.

2. Install the drives.

For details, see the following topics:

• Installing 3.5-inch Drives on 3.5-inch Trays

• Installing 2.5-inch Drives on 3.5-inch Trays

• Installing M.2 Solid-state Drives

TVS-x72XT User Guide

Product Overview 14

3. Connect the power cord and all applicable cables.

4. Power on the NAS.

5. Install QTS.

For details, see QTS Installation.

6. Log on to QTS.

TVS-x72XT User Guide

Product Overview 15

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives and expansion cards and replacing memory modules.

Drive Installation

The TVS-x72XT is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2

solid-state drives.

Installing 3.5-inch Drives on 3.5-inch Trays

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock down.

b. Pull the handle to release the tray.

c. Pull the tray out.

3. Install a drive on the tray.

a. Remove the fastening panels from the sides of the tray.

TVS-x72XT User Guide

Installation and Configuration 16

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on

the sides of the tray.

c. Attach the fastening panels.

d. Optional: Attach the screws to further secure the drive.

TVS-x72XT User Guide

Installation and Configuration 17

Important

QNAP recommends attaching the screws to the drive trays when transporting the NAS.

4. Load the tray into the drive bay.

a. Insert the tray into the bay.

b. Push the handle.

c. Slide the lock up.

5. Power on the NAS.

TVS-x72XT User Guide

Installation and Configuration 18

Installing 2.5-inch Drives on 3.5-inch Trays

Warning

• Installing a drive deletes all data on the drive.

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.

1. Power off the NAS.

2. Remove the drive tray.

a. Slide the lock down.

b. Pull the handle to release the tray.

c. Pull the tray out.

3. Install a drive on the tray.

a. Remove the right fastening panel from the tray.

TVS-x72XT User Guide

Installation and Configuration 19

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QNAP TVS-472XT User guide

Brand: QNAP

Model: TVS-472XT

Category: NAS & storage servers

Type: User guide

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QNAP TVS-472XT User guide

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