Brother HL-2275DW User manual

USER’S GUIDE

Brother Laser Printer

HL-2130

HL-2132

HL-2135W

HL-2220

HL-2230

HL-2240

HL-2240D

HL-2242D

HL-2250DN

HL-2270DW

For visually-impaired users

You can read this manual with Screen

Reader ‘text-to-speech’ software.

You must set up the hardware and install the driver before you can use the machine.

Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.

Please read this User’s Guide thoroughly before you use the machine.

Please visit us at http://solutions.brother.com/

where you can get product support, the latest driver updates and

utilities, and answers to frequently asked questions (FAQs) and technical questions.

Note: Not all models are available in all countries.

Version C

UK/IRE

i

Using this guide

Symbols used in this guide

The following symbols and conventions are used throughout the documentation.

WARNING indicates a potentially hazardous situation which, if not avoided,

could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided,

may result in minor or moderate injuries.

IMPORTANT indicates a potentially hazardous situation which, if not

avoided, may result in damage to property or loss of product functionality.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give

tips about how the operation works with other features.

ii

Table of Contents

1 Printing Methods 1

About this machine ....................................................................................................................................1

Front view and Back view....................................................................................................................1

Acceptable paper and other print media....................................................................................................3

Recommended paper and print media ................................................................................................3

Type and size of paper ........................................................................................................................4

Handling and using special paper .......................................................................................................6

Unprintable area ..................................................................................................................................9

Printing methods......................................................................................................................................10

Printing on plain paper, recycled paper, bond paper, thin paper or thick paper ................................10

Printing on labels or envelopes .........................................................................................................15

Duplex printing.........................................................................................................................................20

Guidelines for printing on both sides of the paper .............................................................................20

Automatic duplex printing (HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only).......................21

Manual duplex printing ......................................................................................................................22

2 Driver and Software 23

Printer driver ............................................................................................................................................23

Features in the printer driver (for Windows

®

) ....................................................................................25

Features in the printer driver (for Macintosh) ....................................................................................39

Uninstalling the printer driver...................................................................................................................51

Printer driver for Windows

®

...............................................................................................................51

Printer driver for Macintosh ...............................................................................................................51

Software ..................................................................................................................................................52

Software for networks (HL-2135W / HL-2250DN / HL-2270DW only)...............................................52

Remote Printer Console (For Windows

®

only) ................................................................................52

3 Control Panel 53

LEDs (Light Emitting Diodes)...................................................................................................................53

Service call indications ............................................................................................................................58

Go button.................................................................................................................................................60

Print a test page ................................................................................................................................61

Print a Printer Settings page..............................................................................................................62

Print Fonts (HL-2250DN / HL-2270DW only) ....................................................................................63

Print a WLAN report (HL-2135W / HL-2270DW only) .......................................................................64

Default settings..................................................................................................................................64

4 Routine Maintenance 66

Replacing consumable items...................................................................................................................66

Consumables.....................................................................................................................................66

Before replacing the consumable items ............................................................................................67

Toner cartridge ..................................................................................................................................70

Drum unit ...........................................................................................................................................77

iii

Cleaning ..................................................................................................................................................83

Cleaning the outside of the machine .................................................................................................84

Cleaning the corona wire...................................................................................................................85

Cleaning the drum unit ......................................................................................................................87

Cleaning the paper pick-up roller.......................................................................................................94

Packing and shipping the machine ..........................................................................................................96

5 Troubleshooting 100

Identifying your problem ........................................................................................................................100

Error messages in the Status Monitor ...................................................................................................101

Paper handling ......................................................................................................................................103

Paper jams and how to clear them ........................................................................................................105

Improving the print quality......................................................................................................................112

Solving print problems ...........................................................................................................................119

Network problems (HL-2135W / HL-2250DN / HL-2270DW only).........................................................120

Other problems......................................................................................................................................120

For Macintosh with USB ..................................................................................................................120

A Appendix 121

Machine specifications...........................................................................................................................121

Engine .............................................................................................................................................121

Controller .........................................................................................................................................122

Software ..........................................................................................................................................123

Control panel ...................................................................................................................................123

Paper handling ................................................................................................................................123

Media specifications ........................................................................................................................124

Supplies...........................................................................................................................................125

Dimensions / weights.......................................................................................................................125

Other................................................................................................................................................126

Computer requirements...................................................................................................................127

Important information for choosing your paper................................................................................128

Symbol and character sets (HL-2250DN / HL-2270DW only) ...............................................................131

How to use Web Based Management (Web browser) ....................................................................131

Symbol and character sets list.........................................................................................................132

Quick reference for bar code control commands

(HL-2250DN / HL-2270DW only)........................................................................................................134

Print bar codes or expanded characters..........................................................................................134

B Appendix (for Europe and Other Countries) 141

Brother numbers....................................................................................................................................141

C Appendix (for USA and Canada) 142

Brother numbers....................................................................................................................................142

D Index 145

1

About this machine 1

Front view and Back view 1

1 Face-down output tray support flap 2 (support flap 2)

2 Face-down output tray support flap 1 (support flap 1)

3 Control panel

4 Manual feed paper guide

5 Manual feed slot

6 Manual feed slot cover (Not available for HL-2130 / HL-2132 / HL-2135W / HL-2220)

7 Paper tray

8 Front cover

9 Power switch

10 Ventilation hole

11 Face-down output tray

Note

The illustrations in this guide show the HL-2270DW.

Printing Methods 1

1

2

3

4

6

7

11

9

10

5

8

Printing Methods

2

1

1 Back cover (Face-up output tray when open)

2 AC power connector

3 HL-2135W / HL-2270DW: Wireless setup button

4 HL-2135W / HL-2270DW: Wireless Activity LED

5 USB interface connector

6 HL-2250DN / HL-2270DW: 10BASE-T/100BASE-TX port

7 HL-2250DN / HL-2270DW: Network status LEDs

1

2

7

6

5

3

4

Printing Methods

3

1

Acceptable paper and other print media 1

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled

paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams

or misfeeds.

 For proper printing, you must choose the same paper size from your software application as the paper in

the tray.

 Avoid touching the printed surface of the paper immediately after printing.

 Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.

Recommended paper specifications 1

The following paper specifications are suitable for this machine.

 Use paper that is made for plain-paper copying.

 Use paper that is 75 to 90 g/m

2

(20 to 24 lb).

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

(To help you choose which paper to use with this machine, see Important information for choosing your paper

on page 128.)

Basis weight

75-90 g/m

2

(20-24 lb)

Thickness 80-110 m

Roughness Higher than 20 sec.

Stiffness

90-150 cm

3

/100

Grain direction Long grain

Volume resistivity

10e

9

-10e

11

ohm

Surface resistivity

10e

9

-10e

12

ohm-cm

Filler CaCO

3

(Neutral)

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

Printing Methods

6

1

Handling and using special paper 1

The machine is designed to work well with most types of xerographic and bond paper. However, some paper

variables may have an effect on print quality or handling reliability. Always test samples of paper before

purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep

the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may cause a paper jam or damage your machine.

 Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200

degrees centigrade (392 degrees Fahrenheit).

 If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may

exhibit degraded performance.

Types of paper to avoid 1

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 2 mm (0.08 in.) or greater may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not

covered under any Brother warranty or service agreement.

1

Printing Methods

7

1

Envelopes 1

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may

have feed and print-quality problems because of the way they have been made. A suitable envelope should

have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of

paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality

envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

We recommend that you print a test envelope to make sure the print results are what you want.

Types of envelopes to avoid 1

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.

• with clasps, staples, snaps, tie strings, self-adhesive components, windows, holes, cutouts or

perforations.

• that are of a baggy construction, not sharply creased, embossed (have raised writing on them) or

preprinted on the inside.

• that were previously printed by a laser / LED printer.

• that cannot be arranged when put in a pile.

• that are made of paper that weighs more than the paper weight specifications for the machine.

• with edges that are not straight or consistently square.

• with glue on surface as shown in figure below

• with double flaps as shown in figure below

• with sealing flaps that are not folded down when purchased

• with sealing flaps as shown in figure below

Printing Methods

8

1

• with each side folded as shown in figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may

not be covered under any Brother warranty or service agreement.

Labels 1

The machine will print on most types of labels designed for use with a laser printer. Labels should have an

adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

Adhesives should not come in contact with any part of the machine, because the label stock may stick to the

drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the

labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels

with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 200 degrees centigrade (392

degrees Fahrenheit) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

Types of labels to avoid 1

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

IMPORTANT

• Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels

exceeding this specification may not feed or print properly and may cause damage to your machine.

Printing Methods

9

1

Unprintable area 1

The area of the paper that cannot be printed on is shown in the table below:

Portrait

Landscape

A4 Letter Legal B5 (ISO) Executive A5 A6 B6 (ISO)

1 4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

2 6.01 mm

(0.24 in.)

6.35 mm

(0.25 in.)

6.35 mm

(0.25 in.)

6.01 mm

(0.24 in.)

6.35 mm

(0.25 in.)

6.01 mm

(0.24 in.)

6.01 mm

(0.24 in.)

6.01 mm

(0.24 in.)

3 4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4 6.01 mm

(0.24 in.)

6.35 mm

(0.25 in.)

6.35 mm

(0.25 in.)

6.01 mm

(0.24 in.)

6.35 mm

(0.25 in.)

6.01 mm

(0.24 in.)

6.01 mm

(0.24 in.)

6.01 mm

(0.24 in.)

A4 Letter Legal B5 (ISO) Executive A5 A6 B6 (ISO)

1 4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

2 5.0 mm

(0.19 in.)

5.08 mm

(0.2 in.)

5.08 mm

(0.2 in.)

5.0 mm

(0.19 in.)

5.08 mm

(0.2 in.)

5.0 mm

(0.19 in.)

5.0 mm

(0.19 in.)

5.0 mm

(0.19 in.)

3 4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4.23 mm

(0.16 in.)

4 5.0 mm

(0.19 in.)

5.08 mm

(0.2 in.)

5.08 mm

(0.2 in.)

5.0 mm

(0.19 in.)

5.08 mm

(0.2 in.)

5.0 mm

(0.19 in.)

5.0 mm

(0.19 in.)

5.0 mm

(0.19 in.)

1

3

24

1

3

24

Printing Methods

10

1

Printing methods 1

Printing on plain paper, recycled paper, bond paper, thin paper or thick paper 1

Printing from the paper tray (plain paper, recycled paper and thin paper only) 1

(For the recommended paper to use, see Type and size of paper on page 4.)

a Pull the paper tray completely out of the machine.

b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make

sure that the guides are firmly in the slots.

Printing Methods

11

1

c Put paper in the tray and make sure:

 The paper is below the maximum paper mark (bbb).

Over filling the paper tray will cause paper jams.

 The side to be printed on must be face down.

 The paper guides touch the sides of the paper so it will feed properly.

d Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.

e Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page

as soon as it comes out of the machine.

Printing Methods

12

1

f Choose the following from each drop-down list of the printer driver.

 Paper Size

 Media Type

 Paper Source

For any other settings, see Driver and Software in Chapter 2.

g Send the print data to the machine.

A4 Letter Executive A5 B5 B6

A6 JIS B5 A5 Long Edge

Plain Paper Thin Paper Recycled Paper

Tray 1

Printing Methods

13

1

Printing from the Manual feed slot 1

(For the recommended paper to use, see Type and size of paper on page 4.)

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Lift up the support flap 1 to prevent paper from sliding off the face-down output tray, or remove each page

as soon as it comes out of the machine.

b Open the manual feed slot cover. (Not available for HL-2130 / HL-2132 / HL-2135W / HL-2220)

Printing Methods

14

1

c Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use.

d Using both hands, put one piece of paper in the manual feed slot until the front edge of the paper touches

the paper feed roller. When you feel the machine pull in the paper, let go.

Note

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper

may not be fed properly, resulting in a skewed printout or a paper jam.

• DO NOT put more than one piece of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put any media in the manual feed slot before the machine is in Ready mode, the media may be

ejected without being printed on.

Printing Methods

15

1

e Choose the following from each drop-down list of the printer driver.

 Paper Size

You can use all paper sizes specified for the tray which you use.

 Media Type

 Paper Source

For any other settings, see Driver and Software in Chapter 2.

f Send the print data to the machine.

g After the printed page comes out of the machine, put in the next sheet of paper as in Step d above.

Repeat for each page that you want to print.

Printing on labels or envelopes 1

When the face-up output tray is pulled down, the machine has a straight paper path from the manual feed

slot through to the back of the machine. Use this paper feed and output method when you want to print on

labels or envelopes. (For the recommended paper to use, see Acceptable paper and other print media

on page 3 and Types of envelopes to avoid on page 7.)

Note

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

a Open the back cover (face-up output tray).

Width: 76.2 to 216 mm (3 to 8.5 in.)

Length: 116 to 406.4 mm (4.6 to 16 in.)

Plain Paper Thin Paper Thick Paper Thicker Paper Bond Paper Recycled Paper

Manual

Printing Methods

16

1

b <For printing envelopes only> Pull down the two green levers, one on the left-hand side and one on the

right-hand side, as shown in the illustration below.

c Open the manual feed slot cover. (Not available for HL-2130 / HL-2132 / HL-2135W / HL-2220)

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