Planet IKVM-1000 User manual

Single Port IP KVM

IKVM-1000

User’s Guide

ii

Copyright

The products and programs described in this User’s Manual are licensed products of

PLANET Technology, This User’s Manual contains proprietary information protected by

copyright, and this User’s Manual and all accompanying hardware, software, and documen-

tation are copyrighted.

No part of this User’s Manual may be copied, photocopied, reproduced, translated, or

reduced to any electronic medium or machine-readable form by any means by electronic or

mechanical. Including photocopying, recording, or information storage and retrieval systems,

for any purpose other than the purchaser's personal use, and without the prior express

written permission of PLANET Technology.

Disclaimer

PLANET Technology does not warrant that the hardware will work properly in all environ-

ments and applications, and makes no warranty and representation, either implied or

expressed, with respect to the quality, performance, merchantability, or fitness for a particu-

lar purpose.

PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET

disclaims liability for any inaccuracies or omissions that may have occurred.

Information in this User’s Manual is subject to change without notice and does not represent

a commitment on the part of PLANET. PLANET assumes no responsibility for any inaccura-

cies that may be contained in this User’s Manual. PLANET makes no commitment to update

or keep current the information in this User’s Manual, and reserves the right to make im-

provements to this User’s Manual and/or to the products described in this User’s Manual, at

any time without notice.

If you find information in this manual that is incorrect, misleading, or incomplete, we would

appreciate your comments and suggestions.

FCC

This equipment has been tested and found to comply with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference

(2) This device must accept any interference received. Including interference that may cause

undesired operation.

CE

This equipment is in compliance with the requirements of the following regulations: EN 55

022: CLASS B

Trademarks

The PLANET logo is a trademark of PLANET Technology. This documentation may refer to

numerous hardware and software products by their trade names. In most, if not all cases,

these designations are claimed as trademarks or registered trademarks by their respective

companies.

Revision

User’s Manual for PLANET Single Port IP KVM

Model: IKVM-1000

Rev: 1.0 (December 2004)

Part No. EM-IKVMv1

i

TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION..........................................................................1

1.1 Features...........................................................................................................1

1.2 Package Contents...........................................................................................1

1.3 Specifications..................................................................................................1

CHAPTER 2 HARDWARE INSTALLATION....................................................3

2.1 Operation Overview........................................................................................3

2.2 System Requirement......................................................................................3

2.3 Installation Procedures..................................................................................4

CHAPTER 3 INITIAL CONFIGURATION.........................................................6

3.1 Default Settings...............................................................................................6

3.2 Configuration via Setup Utility......................................................................6

3.3 Configuration via Serial Port.........................................................................8

3.4 Keyboard, Mouse, and Video Configuration................................................9

CHAPTER 4 REMOTE USAGE......................................................................12

4.1 Prerequisite...................................................................................................12

4.2 Login and Logout..........................................................................................13

4.3 The Remote Console....................................................................................15

CHAPTER 5 ADVANCED CONFIGURATION...............................................22

5.1 Remote Control.............................................................................................22

5.2 Virtual Media..................................................................................................23

5.3 User Management.........................................................................................32

5.4 KVM Settings.................................................................................................33

5.5 Device Settings.............................................................................................39

5.6 Maintenance..................................................................................................53

CHAPTER 6 TROUBLESHOOTING...............................................................58

APPENDIX A PIN ASSIGNMENTS...............................................................60

APPENDIX B KEY CODES............................................................................62

APPENDIX C VIDEO MODES.......................................................................65

1

Chapter 1

Introduction

With the innovative IP-based technology, PLANET has turned the conventional

KVM switches into networking devices. The IKVM-1000 captures, digitizes and

compresses video signal, then transmits it with keyboard and mouse signals

through IP network. Multiple remote sites can monitor the same PC server simulta-

neously. With SSL authentication and data encryption, the IKVM-1000 provides a

non-intrusive solution for remote access and control. The remote access and

control software operates on its embedded processors only, but not on mission-

critical servers, so that there is no interference with server operation or decrease

on the network performance.

1.1 Features

Ø Locally attaches to an analog KVM, Server or PC and remote login for admini-

stration

Ø Ethernet port interface for LAN/WAN access

Ø Controls any PC/Server anywhere from anyplace

Ø Local console and fast remote Web browser access, Fast redirection and Ani-

mation

Ø Remote VGA resolution up to 1280 X 1024

Ø Cascade to regular non-IP based KVM switch to share the same TCP/IP port

Ø SSL authentication connection and video data encryption

Ø Single or multiple user access one target server

Ø Easy to set-up and non-intrusive Installation

1.2 Package Contents

The following items should be included:

• IKVM-1000

• Null Modem Cable

• Mounting Bracket

• Quick Installation Guide

• CD-ROM

• Power Adapter

If any of the above items are damaged or missing, please contact your dealer

immediately.

1.3 Specifications

Model IKVM-1000

Supported Protocol HTTP, HTTPS, SSL, TCP/IP, Telnet, SNMP

Local Console Con-

nectors (all female

type)

PS/2 keyboard port

PS/2 mouse port

DB-15 VGA port

Remote Console RJ-45 port

1

2

Host Connectors (all

female type)

PS/2 keyboard port

PS/2 mouse port

DB-15 VGA port

VGA Resolution

Local console: 1920 x 1440

Remote console: 1280 x 1024

Client Software

Microsoft Java VM, Sun Java VM (Plug in), Netscape Java

VM

Dimensions (L x W x

H)

140 x 157 x 26mm

Weight 645g

Environmental Speci-

fication

Operating temperature: 0 – 40 degree C

Storage temperature: -20 – 60 degree C

Relative humanity: 0% – 90% (non-condensing)

Power Requirement 5V DC, 2.5A

Electromagnetic

Compatibility

FCC, CE

3

Chapter 2

Hardware Installation

2.1 Operation Overview

The IKVM-1000 supports two operation scenarios. It can directly connect to one

server or to a KVM switch matrix for allowing multiple servers access on a single

remote console.

Scenario 1

Scenario 2

2.2 System Requirement

Local Console: one PS/2 Keyboard, one PS/2 Mouse and one monitor

Remote Console: computers installed with TCP/IP

For an insecure connection to the IKVM-1000, the following browsers can be used:

• Microsoft Internet Explorer version 5.0 or higher on Windows 98, Windows ME,

Windows 2000 and Windows XP

• Netscape Navigator 7.0 or Mozilla 1.6 on Windows 98, Windows ME, Windows

2000, Windows XP, Linux and other UNIX-like Operating Systems

In order to access the remote host system using a securely encrypted connection,

you need a browser that supports the HTTPS protocol. Strong security is only

assured by using a key length of 128 Bit. Some of the old browsers do not have a

strong 128 Bit encryption algorithm.

2

Administrator

IP Network

IKVM-1000

KVM signals

PC

Administrator

IP Network

IKVM-1000

KVM-800/1600

8/16 Servers

KVM signals

4

For using the Remote Console window of your managed host system, the browser

must come with a Java Runtime Environment version 1.1 or higher. If the browser

has no Java support (such as on a small handheld device), you are still able to

maintain your remote host system using the administration forms displayed by the

browser itself. The recommended environment is Sun JVM 1.4.

Host: one PC or server or a traditional KVM switch

2.3 Installation Procedures

1. Connect the power supply to IKVM-1000.

2. Connect a monitor to the VGA connector in LOCAL CONSOLE side.

3. Connect a keyboard to the purple PS/2 connector in LOCAL CONSOLE side.

4. Connect a mouse to the green PS/2 connector in LOCAL CONSOLE side.

For Single PC or Server Conncention

5. Connect a VGA cable (15-pin HDDB Male / Male) with the Male side to both

of the PC and the HOST side of the IKVM-1000.

6. Connect one end to the PS/2 mouse port on the computer, and the other end

to the green PS/2 connector on the HOST side of IKVM-1000.

5

7. Connect one end to the PS/2 keyboard port on the computer, and the other

end to the purple PS/2 connector on the HOST side of IKVM-1000.

8. You can also use an USB cable (type A to type B) to connect the computer

and the USB port on IKVM-1000. By using USB connection, you can skip

step 6 and 7 because the mouse and keyboard signals will be transferred

through USB cable.

For Traditional KVM Conncetion

9. Use a three-in-1 cable to connect the HOST side of IKVM-1000 and the

console connectors of traditional KVM. The illustration below is using KVM-

800 to connect IKVM-1000.

10. Connect Ethernet cable and/or modem or both communication ports simulta-

neously, depending on how you want to access IKVM-1000.

LAN connection To Modem

Now, you have finished the hardware installation of IKVM-1000.

6

Chapter 3

Initial Configuration

3.1 Default Settings

The communication interfaces of IKVM-1000 are all based on TCP/IP. It comes

with the default settings as below.

Parameter Value

IP auto configuration

DHCP

IP-Address 192.168.1.1 (disabled)

Net-mask 255.255.255.0

Default-Gateway none

Super user name super

Super user password pass

Note: although there is a pre-configured IP address in IKVM-1000, it is disabled by

default. To make the IP effective, you must use psetup.exe to locate the IKVM-

1000 and change the “IP auto configuration” from “DHCP” to “None”. Please refer

to next subsection for detailed information.

3.2 Configuration via Setup Utility

By default, the IKVM-1000 will obtain its IP address from a DHCP server in the

network. If a DHCP server is found, it may provide a valid IP address, gateway

address and net mask. Before you connect IKVM-1000 to your local network,

please make sure the corresponding configuration of your DHCP server is com-

pleted. It is recommended to reserve a fixed IP assignment to the MAC address of

the IKVM-1000. You can find the MAC address labeled on the bottom side of the

metal housing.

If this initial configuration does not meet your local requirements, use the setup tool

to adjust the values to your needs. The setup tool can be found on the CD-ROM

delivered with this package. You can follow the procedure described below.

1. Connect the IKVM-1000 to the same network as your administrative PC, or you

can use an USB cable (type A to type B) to connect administrative PC and

3

7

IKVM-1000 directly. The USB connectivity only supported in windows

2000/XP/server 2003 and the response time of USB connection would be longer

than LAN connection.

2. Insert the bundled CD-ROM into the CD-ROM drive to initiate the autorun pro-

gram. Click on “Setup Utility” hyperlink in the menu screen to execute the

program.

If the menu screen is not shown, you can click “Start” button and choose “Run…”.

When the dialog box appears, enter “E:\utility\psetup.exe” (suppose “E” is your

CD-ROM drive) and click “OK”.

3. Once the utility is executed, it will search for available IKVM-1000 automatically.

4. On the upper left corner, the MAC address of the IKVM-1000 is displayed. To

manually detect the MAC address again, press the button “Refresh Devices”.

The displayed MAC address is the same MAC address printed on the sticker

placed on the bottom of the IKVM-1000. If the IKVM-1000 is connected via USB,

it is classified as an USB device and an appropriate drive letter is chosen for this

device.

5. On the lower right corner of the window, there are two buttons: “Query Device”

and “Setup Device”. Press the “Query Device” button to display the preconfig-

ured values of the network configuration. The values are displayed in the text

fields located above. If necessary, adjust the network settings according to your

requirement. To save the changes, enter “super” in the “Super user login” field

and “pass” in the “Super user password” field. Then press the “ Setup Device

“ button.

6. On the lower left Authentication field, you can change the super user password

here. However, the super user name is fixed to “super” and can’t be modified.

8

The default super user password is “pass”. It is recommended to change the su-

per user password as soon as you get this device.

The Wireless LAN Configuration field is left for future enhancement.

3.3 Configuration via Serial Port

Using a serial terminal, the IKVM-1000 has a serial line interface (host side). This

connector is compliant with the RS 232 serial line standard. The serial line has to

be configured with the parameters given as below.

Parameter Value

Bits/second 115200

Data bits 8

Parity No

Stop bits 1

Flow Control None

When configuring with a serial terminal, press the reset button of IKVM-1000 and

immediately press the “ ESC ” key on the keyboard of administrative PC. You will

see some device information, and a “ => ” prompt. There are four commands

available.

config: start configuration tool after boot up

defaults: set the device settings to factory defaults

help: print online help

reset: perform a soft reset

When using “config” command, the following interactive options will appear:

IP auto configuration (non/dhcp/bootp) [dhcp]:

With this option, you can specify whether the IKVM-1000 should get its

network settings from a DHCP or BOOTP server. For DHCP, enter “dhcp”,

and for BOOTP enter “bootp”. If you do not specify any of these, the IP auto

configuration is disabled and subsequently you will be asked for the

following network settings.

IP [192.168.1.1]:

This is the current IP address of the IKVM-1000. This option is only

available if IP auto configuration is disabled.

Net mask [255.255.255.0]:

9

This is the net mask of the connected IP subnet. This option is only

available if IP auto configuration is disabled.

Gateway (0.0.0.0 for none) [0.0.0.0]:

This is the IP address of the default router for the connected IP subnet. If

you do not have a default router, enter 0.0.0.0. This option is only available

if IP auto configuration is disabled.

3.4 Keyboard, Mouse, and Video Configuration

Between the IKVM-1000 and the host, there are two interfaces available for trans-

mitting keyboard and mouse signals: USB and PS/2. The correct operation of the

remote mouse depends on several settings, which will be discussed in the follow-

ing subsections.

3.4.1 Keyboard Settings

The IKVM-1000 settings for the host's keyboard type must be corrected in order to

make the remote keyboard work properly. See Section 5.4.2 in details.

3.4.2 Remote Mouse Settings

A common issue with KVM devices is the synchronization between the local and

remote mouse cursors. The IKVM-1000 addresses this situation with an intelligent

synchronization algorithm. There are two mouse modes available on the IKVM-

1000.

Auto mouse speed

The automatic mouse speed mode tries to detect the speed and

acceleration settings of the host system automatically. See the

section below for a more detailed explanation.

Fixed mouse speed

This mode just translates the mouse movements from the Remote

Console in a way that one pixel move will lead to n pixel moves on

the remote system. This parameter n is adjustable with the scaling. It

should be noted that this works only when mouse acceleration is

turned off on the remote system.

3.4.3 Auto Mouse Speed and Mouse Synchronization

The automatic mouse speed mode performs the speed detection during mouse

synchronization. Whenever the mouse does not move correctly, there are two ways

for re-synchronizing local and remote mouse:

Fast Sync

10

The fast synchronization is used to correct a temporary, but fixed

skew. Choose the option using the Remote Console options menu or

press the mouse synchronization hotkey sequence if you already

defined one.

Intelligent Sync

If the fast sync does not work or the mouse settings have been

changed on the host system, use the intelligent resynchronization.

This method takes more time than Fast Sync and can be accessed

with the appropriate item in the Remote Console option menu. The

intelligent synchronization requires a correctly adjusted picture. Use

the auto adjustment function or the manual correction in the Video

Settings panel to setup the picture. The Sync mouse button on top of

the Remote Console may behave differently, depending on the

current state of mouse synchronization. Usually pressing this button

leads to a fast sync, except in situations where the KVM port or the

video mode changed recently.

Note: At first start, if the local mouse pointer is not synchronized with the remote

mouse pointer, press the Auto Adjust Button once.

3.4.4 Host System Mouse Settings

While the IKVM-1000 works with accelerated mice and is able to synchronize the

local with the remote mouse pointer, there are the following limitations, which may

prevent this synchronization from working properly: (the following limitations do not

apply in case of USB and Mouse Type “MS Windows 2000 and newer”.)

Special Mouse Driver

There are mouse drivers which influence the synchronization

process and lead to desynchronized mouse pointers. If this happens,

make sure you do not use a special vendor-specific mouse driver on

your host system.

Windows XP Mouse Settings

Windows XP knows a setting named “improve mouse acceleration”,

which has to be deactivated.

Active Desktop

If the Active Desktop feature of Microsoft Windows is enabled, do not

use a plain background. Instead, use some kind of wallpaper. As an

alternative, you could also disable the Active Desktop completely.

11

Navigate your mouse pointer into the upper left corner of the applet

screen and move it slightly forth and back. Thus the mouse will be

resynchronized. If re-synchronizing fails, disable the mouse accel-

eration and repeat the procedure.

3.4.5 Single and Double Mouse Mode

The information above applies to the Double Mouse Mode, where remote and local

mouse pointers are visible and need to be synchronized. The IKVM-1000 also

features another mode, the Single Mouse Mode, where only the remote mouse

pointer is visible. Activate this mode in the open Remote Console and click into the

window area. The local mouse pointer will be hidden and the remote one can be

controlled directly. To leave this mode, it is necessary to define a mouse hotkey in

the Remote Console Settings Panel. Press this hotkey to free the captured local

mouse pointer.

3.4.6 Recommended Mouse Settings

For the different operating systems we can give the following advice:

MS Windows 2000/XP/2003 (Professional and Server)

In general, we recommend the usage of a mouse via USB. Choose USB without

Mouse Sync. For a PS/2 mouse, choose Auto Mouse Speed. For XP disable the

option enhance pointer precision in the Control Panel.

SUN Solaris

Adjust the mouse settings either via xset m 1 or use the CDE Control Panel to set

the mouse to 1:1, no acceleration. As an alternative you may also use the Single

Mouse Mode.

MAC OS X

We recommend using the Single Mouse Mode.

3.4.7 Video Modes

The IKVM-1000 recognizes a limited number of common video modes. When

running X11 on the host system, please do not use any custom mode lines with

special video modes. If you do, the IKVM-1000 may not be able to detect them. We

recommend using any of the standard VESA video modes, instead.

12

Chapter 4

Remote Usage

4.1 Prerequisite

The IKVM-1000 features an embedded operating system and applications offering

a variety of standardized interfaces. This chapter will describe both these interfaces,

and the way to use them in a more detailed manner. The interfaces are accessed

using the TCP/IP protocol family, thus they can be accessed using the built-in

Ethernet port.

The following interfaces are supported:

HTTP/HTTPS

The IKVM-1000 can be entirely managed using a standard web browser.

You can access the IKVM-1000 using the insecure HTTP protocol, or

using the encrypted HTTPS protocol. Whenever possible, use HTTPS.

Telnet

A standard Telnet client can be used to access an arbitrary device

connected to the IKVM-1000's serial port via a terminal mode.

The primary interface of the IKVM-1000 is the HTTP interface. This is covered

extensively in this chapter. Other interfaces are addressed in subtopics.

In order to use the Remote Console window of your managed host system, the

browser has to come with a Java Runtime Environment version 1.1 or higher. If the

browser has no Java support (such as on a small handheld device), you are still

able to maintain your remote host system using the administration forms displayed

by the browser itself.

Important: We recommend installing a Sun JVM 1.4.

For an insecure connection to the IKVM-1000, we can recommend the following

browsers:

• Microsoft Internet Explorer version 6.0 or higher on Windows 98, Windows

ME, Windows 2000 and Windows XP

• Netscape Navigator 7.0 or Mozilla 1.6 on Windows 98, Windows ME,

Windows 2000, Windows XP, Linux and other UNIX-like Operating Systems

In order to access the remote host system using a securely encrypted connection,

you need a browser that supports the HTTPS protocol. Strong security is only

4

13

assured by using a key length of 128 Bit. Some of the old browsers do not have a

strong 128 Bit encryption algorithm.

Using the Internet Explorer, open the menu entry “?” and “Info” to read about the

key length that is currently activated. The dialog box contains a link that leads you

to information on how to upgrade your browser to a state of the art encryption

scheme. The picture below shows the dialog box presented by the Internet Ex-

plorer 6.0.

Newer web browsers do support strong encryption on default.

4.2 Login and Logout

4.2.1 Login

Note: Your web browser has to accept cookies, or else login is not possible.

Launch your web browser. Direct it to the address of your IKVM-1000, which you

configured during the initial configuration. The address used might be a plain IP

address or a host and domain name, in the case where you have given your IKVM-

1000 a symbolic name in the DNS. For instance, type the following in the address

line of your browser when establishing an unsecured connection:

http://<IP address of IP-KVM>

When using a secure connection, type in:

https://<IP address of IP-KVM>

This will lead you to the IP-KVM switch login page.

The IKVM-1000 has a built-in super user that has all permissions to administrate

the device:

Login name super (factory default)

14

Password pass (factory default)

Warning: Please make sure to change the super user password immediately after

you have installed and accessed your IKVM-1000 for the first time. Not changing

the pass phrase for the super user is a severe security risk and might result in

unauthorized access to the IKVM-1000 and to the host system including all possi-

ble consequences!

Having logged into the IKVM-1000 successfully, the main page of the IKVM-1000

appears.

This page consists of three parts; each of them contains specific information. The

buttons on the upper side allow you to navigate within the front end.

Return to the main page of the IKVM-1000 .

Open the IKVM-1000 remote console.

Exit from the IKVM-1000 front end.

The lower left frame contains a navigation bar and allows you to switch between

the different sections of the IKVM-1000. Within the right frame, task-specific infor-

mation is displayed that depends on the section you have chosen before.

Warning: If there is no activity for half an hour, the IKVM-1000 will log you out,

automatically. A click on one of the links will bring you back to the login screen.

4.2.2 Logout

This button logs out the current user and presents a new login screen.

Please note that an automatic logout will be performed in case there is no activity

for half an hour.

15

4.3 The Remote Console

Clicking on the icon opens an additional Remote Console window. The

Remote Console window is a Java Applet that tries to establish its own TCP

connection to the IKVM-1000. The protocol that is run over this connection is

neither HTTP or HTTPS, but RFB (Remote Frame Buffer Protocol). Currently, RFB

tries to establish a connection to port number 443. Your local network environment

has to allow this connection to be made, i.e. your firewall and, in case you have a

private internal network, your NAT (Network Address Translation) settings have to

be configured accordingly.

In case the IKVM-1000 is connected to your local network environment and your

connection to the Internet is available using a proxy server only without NAT being

configured, the Remote Console is very unlikely to be able to establish the

according connection. This is because today's web proxies are not capable of

relaying the RFB protocol.

In case of problems, please consult your network administrator in order to provide

an appropriate network environment.

Once the Remote Console is connected, it displays the screen content of your host

system. The Remote Console will behave exactly in the same way as if you were

sitting directly in front of the screen of your remote system. That means keyboard

and mouse can be used in the usual way. However, be aware of the fact that the

remote system will react to keyboard and mouse actions with a slight delay. The

delay depends on the bandwidth of the network which you use to connect to the

IKVM-1000.

With respect to the keyboard, the very exact remote representation might lead to

some confusion as your local keyboard changes its keyboard layout according to

the remote host system. If you use a German administration system, and your host

system uses a US English keyboard layout, for instance, special keys on the

German keyboard will not work as expected. Instead, the keys will result in their US

English counterpart. You can circumvent such problems by adjusting the keyboard

of your remote system to the same mapping as your local one.

The Remote Console window always tries to show the remote screen with its

optimal size. That means it will adapt its size to the size of the remote screen

initially and after the screen resolution of the remote screen has been changed.

However, you can always resize the Remote Console window in your local window

system as usual.

16

4.3.1 Remote Console Control Bar

The upper part of the Remote Console window contains a control bar. Using its

elements you can see the state of the Remote Console and influence the local

Remote Console settings. A description for each control follows.

Special button to send the “Control+Alt+Delete” key combination to the remote

system.

Auto Adjust Button

If the video display is of bad quality or distorted in some way, press this button and

wait a few seconds while the IKVM-1000 tries to adjust itself for the best possible

video quality.

Mouse Synchronize Button

Control Bar

Status Line

17

Pressing this button to activate the mouse synchronization process. Choose this

option in order to synchronize the local with the remote mouse cursor. This is

especially necessary when using accelerated mouse settings on the host system.

In general, there is no need to change mouse settings on the host.

Single/Double Mouse Mode

Switches between the Single Mouse Mode (where only the remote mouse pointer

is visible) and the Double Mouse Mode (where remote and local mouse pointers

are visible and need to be synchronized). Single mouse mode is only available if

using SUN JVM 1.3 or higher.

Click on this button, an Options menu will appear:

A short description of the options follows.

• Monitor Only

Toggles the Monitor only filter on or off. If the filter is switched on, no remote

console interaction is possible, and monitoring is possible.

• Exclusive Access

If a user has the appropriate permission, he can force the Remote Consoles of

all other users to close. No one can open the Remote Console at the same

time again until this user disables the exclusive access, or logs off.

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Planet IKVM-1000 User manual

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