Sterling Mobility Aid Scooter User manual

Category
Scooters
Type
User manual

This manual is also suitable for

Owners Manual
Pearl
4 Wheel Scooter
ENGLISH
38
39Iss 2
Contents
Introduction page 1
Guarantee page 2
How to use this manual page 3
General warnings page 4 - 8
EMC (EMI) warnings page 9 - 10
Features page 11
Safety warnings & user guidance page 12 - 17
Tiller control functions page 18 - 19
Operating your scooter page 20 - 22
Guidance for safe operation & use page 23 - 24
Batteries & charging page 25 - 29
Routine maintenance page 30
Service history page 31
Specifications page 32
Troubleshooting page 33
1Iss 2
Thank you for choosing a Sunrise Medical scooter.
Before using your scooter please read this manual carefully. It will provide you with
all the information you will require, however, if you have any queries about the use,
maintenance or safety of your scooter please contact your local Sunrise Medical
Service Agent. If you have any other questions please write to the address below.
This scooter is designed for comfort, safety and durability and has been exhaustively
researched and tested by our experts.
The scooter is classified as a category A vehicle under the European Wheelchair
Standard EN 12184.
It is intended for the use of people of all ages who may have difficulty walking distances or
for periods of time. It is ideal for indoor and outdoor use and suitable for users up to 136kg
(300lbs) in weight. Please see specifications. Differing user weights can cause
performance variation. Maximum user weight tested using 136kg test dummy.
The scooter is designed to be driven on footpaths and to cross roads and therefore
should not be driven through mud, water, snow, sand, loose gravel or any other
unsound surfaces.
It has been manufactured to comply with the requirements of the Medical Device
Directive 93/42/EEC, the radio interference requirements of
EEC Directive 89/336/EEC and the battery charger requirements of
EEC Directive 73/23/EEC and 89/336/EEC.
Electro Magnetic fields, such as those emitted by shop alarms may be disturbed by
use of the Scooter. The function of the scooter may also be disturbed by Electro
Magnetic fields emitted by shop alarms.
Sunrise Medical is dedicated to providing products of exacting quality which conform
fully and reliably to the requirements of their intended use. We are BS/EN ISO 9001
accredited which is the internationally recognised standard for quality management
systems. This approval ensures we provide quality in all areas of our business from
development through to final delivery. Should you require any further assistance then
please contact your local dealer.
CUSTOMER SERVICES
SUNRISE MEDICAL LIMITED
SUNRISE BUSINESS PARK
HIGH STREET WOLLASTON
WEST MIDLANDS DY8 4PS
ENGLAND
International Telephone +44 1384 44 66 88 Fax +44 1384 44 66 99
Introduction
2 Iss 2
Guarantee
Please remember to fill in and post the guarantee registration card enclosed with this manual. Sunrise
Medical Limited recommend that you do not undertake maintenance tasks other than those explained in
this manual. Your local authorised Sunrise Medical service agent is fully trained by Sunrise Medical to carry
out detailed maintenance as and when required. Use only genuine Sunrise Medical replacement parts.
Your guarantee
The guarantee form is supplied with this manual,
please fill in the relevant details to register and
activate your warranty.
THIS IN NO WAY AFFECTS YOUR STATUTORY
RIGHTS.
Warranty conditions
1 The repair or replacement will be carried out by
an authorised Sunrise Medical Dealer/Service
Agent.
2 To apply the warranty conditions should your
scooter require attention under these
arrangements, notify the designated Sunrise
Medical Service Agent immediately giving full
information about the nature of the difficulty.
Should you be operating the scooter away from the
locality of the designated Sunrise Medical Service
Agent work under the “Warranty Conditions” will
be carried out by any other service agent
designated by the manufacturer.
3 Should any part of the scooter require repair or
replacement as a result of a specific
manufacturing or material defect within two years
from the date on which the possession of the
scooter was transferred to the original purchaser,
and subject to it remaining within that ownership,
the part or parts will be repaired or replaced
completely free of charge if returned to the
authorised Service Agent.
Note: This guarantee is not transferable.
4 Any repaired or replaced part will benefit from
these arrangements for the balance of the
warranty period applicable to the scooter.
5 Parts replaced after the original warranty has
expired are covered for a further three months.
6 Items of a consumable nature will not generally
be covered during the normal warranty period
unless such items have clearly suffered undue
wear as a direct result of an original
manufacturing defect. These items include
amongst others upholstery, tyres, inner tubes,
batteries and other similar parts.
7 The above warranty conditions apply to all, scooter
parts, for models purchased at full retail price.
8 Under normal circumstances, no responsibility will
be accepted where the scooter has required
repair or replacement as a direct result of:-
(i) The scooter or part not having been
maintained in accordance with the
manufacturer’s recommendations, where
such exist. Or failing
to use only the specified
original equipment parts.
(ii) The scooter or part having been damaged by
neglect, accident or improper use.
(iii) The scooter or part having been altered from
the manufacturer’s specifications, or repairs
having been attempted prior to the Service
Agent being notified.
Please keep a note of your local Service Agent’s
address and telephone number in the space
provided. In the event of a breakdown, contact them
and try to give all relevant details so they can help
you quickly.
The scooter shown and described in this manual
may not be exactly the same in every detail as your
own model. However, all instructions are still entirely
relevant, irrespective of detail differences.
The manufacturer reserves the right to alter without
notice any weights, measurements, or other
technical data shown in this manual. All figures,
measurements, and capacities shown in this
manual are approximate, and do not constitute
specifications.
Your local service agent:
Your local service agent:
Sunrise Medical Limited
Sunrise Business Park, High Street, Wollaston, West Midlands
DY8 4PS England
Tel 01384 44 66 88 Fax 01384 44 66 99
www.sunrisemedical.co.uk
3Iss 2
How to use this manual
We at Sunrise Medical want you to get the best out of your scooter.
This Owner’s Manual will familiarise you with the scooter and its features. It
contains guidance on everyday usage and general care in addition to
information on the high quality standards which we adhere to and details
about the warranty.
Your scooter will reach you in excellent condition having been personally
inspected before leaving our premises. By following the guidelines in this
manual, your scooter will maintain its first class condition and give you years
of complete reliability and satisfaction.
4 Iss 2
WARNINGS
DO NOT OPERATE THE SCOOTER BEFORE READING AND
UNDERSTANDING THIS INSTRUCTION MANUAL.
IF YOU ARE IN DOUBT ABOUT THE MEANING OF THESE
INSTRUCTIONS, OR ANY OF THE CAUTIONS AND WARNINGS,
PLEASE CONSULT YOUR HEALTHCARE PROFESSIONAL, DEALER
OR RELEVANT TECHNICAL PERSONNEL.
FAILURE TO FULLY UNDERSTAND THE SCOOTER OPERATION MAY
RESULT IN AN UNEXPECTED RESPONSE FROM THE EQUIPMENT
WHICH CAN IN TURN LEAD TO POSSIBLE INJURY OR DAMAGE.
NOTES
Warning and Caution notices used in this manual, apply to hazards and
unsafe practices that could result in personal injury or damage to property.
WARNING
Sunrise Medical supply an extensive range of mobility scooters to meet the
varying needs of individual users. It is the responsibility of the individual
user and their healthcare advisor qualified in making such choices, to
decide which scooter is suitable for the user’s intended purpose.
With regards to restraints, seat positioning straps, posture correction or
other positional aids and accessories, it is the obligation of the qualified
healthcare professional in conjunction with the dealer to ensure the
suitability of such equipment for the safe operation of the scooter.
Serious injury can occur in the event of a fall from a mobility scooter.
Sunrise Medical DO NOT RECOMMEND that a scooter user is transported
in any type of vehicle when seated in the scooter.
At this time, there are no approved Tie-down Systems for the transportation
of a user in ANY moving vehicle whilst seated on a scooter.
It is the opinion of Sunrise Medical that users of mobility scooters should
be transferred into the appropriate vehicle seating system and use should
be made of the restraints available to the auto industry.
Sunrise Medical DO NOT RECOMMEND any mobility scooter tie-down
system at this time.
5Iss 2
GENERAL WARNINGS
PERSONAL & OPERATIONAL GUIDELINES
Drive profiles should only be adjusted by healthcare professionals and
approved agents/dealers, who are totally conversant with the process.
They must also fully understand the user’s capabilities and the user’s
ability to operate the scooter safely.
Incorrect settings may cause injury or damage to the user, bystanders, the
scooter and/or nearby property.
To determine personal mobility limitations, practice combinations of
bending, reaching, mount and dismount techniques, whilst in the presence
of a healthcare professional. Practice the above techniques BEFORE
actively using the scooter.
For users with balance problems, practice the above techniques with the
aid of an assistant, in the presence of a healthcare professional.
DO NOT attempt to pick up objects that cause you to shift your weight in
the seat or require you to bend excessively in any direction. Such action
may result in the scooter tipping over or in injury to the person or both.
DO NOT use an escalator to move the mobility scooter between floors as
serious bodily injury could arise from such actions.
DO NOT drive on the road, dual carriageways or motorways.
DO NOT drive up, down or across inclines that have water, ice, oil or any
other slippery substance on the surface. Failure to note the above
conditions could cause loss of control.
DO NOT attempt to drive over kerbs or obstacles, (accept in accordance
with kerb climbing instructions where applicable). Disregarding this warning
could cause the mobility scooter to tip resulting in possible bodily harm.
DO NOT make sharp turns in forward or reverse at high speeds.
DO NOT lift the mobility scooter by it’s Tiller, Seat, Body Panels or by any
detachable assemblies. Always disassemble the scooter into it’s stowable
parts and then lift each assembly one at a time.
6 Iss 2
PERSONAL & OPERATIONAL GUIDELINES
DO NOT operate the mobility scooter without first checking that it is safe to
do so. Always be aware of your surroundings.
DO NOT attempt to use your mobility scooter without first checking that all
wiring harnesses are connected and all detachable parts/assemblies are
correctly aligned and firmly fixed in place.
DO NOT use your mobility scooter without the anti-tipper wheels attached.
DO NOT attempt to fit parts, accessories or adapters that are not
authorised by Sunrise Medical.
DO NOT mount or dismount your mobility scooter without first switching the
scooter OFF. This will ensure that the power is off and the scooter cannot
move unexpectedly.
DO NOT leave the power switch turned on whilst the scooter is unattended.
Children or inexperienced people may attempt to drive your scooter which
may result in damage or personal injury.
DO NOT connect any medical device, such as a ventilator, life support
machine etc. to the scooters electrical system. Failure of the equipment
may result from such connections.
DO NOT operate your mobility scooter whilst under the influence of
alcohol, drugs or prescription medication that may impair judgement.
DO NOT operate your mobility scooter if you feel acutely unwell.
DO NOT operate your mobility scooter if your vision is seriously impaired.
If you have any doubts about health problems affecting your ability
to operate the mobility scooter safely, please consult your
healthcare professional.
Sunrise Medical specifically disclaims responsibility to all personal
injury and property damage that may occur during use which does
not comply with the relevant national or local statutes.
GENERAL WARNINGS
7Iss 2
PERSONAL & OPERATIONAL GUIDELINES
The rear body panel, (where fitted), is designed to cover the Drive
Assembly, Main Controller, Wiring Harness and Electrical Connectors.
Only remove this panel for the following:
1. To connect/disconnect cable plugs.
2. To disassemble the scooter for transport.
3. To remove/install batteries.
4. To adjust the seat height.
DO NOT stand on any of the body panels, only the footboard.
DO NOT stand on the scooter seat.
DO NOT attempt to transfer into or out of the scooter seat without first
checking that it is LOCKED into position. Attempting unsafe transfers can
result in bodily injury and/or damage.
DO NOT drive your scooter if the seat is not LOCKED in the FORWARD
position. The seat must be secured in the FORWARD facing position
BEFORE and DURING operation of the scooter. Attempting to operate the
scooter with the seat not secured in the front facing position, could result in
damage and/or bodily injury.
DO NOT operate the scooter without ensuring that the Tiller is properly
adjusted and secured. After making any adjustment to the Tiller position you
must check that the Tiller is locked and secured into position BEFORE
driving. To check, gently push and pull the Tiller to make sure it is secured.
An unsecured Tiller could result in damage and/or bodily injury.
DO NOT attempt to climb, ascend, or descend ramps greater than
9 degrees, or transverse slopes with a gradient greater than 9 degrees.
When negotiating ramps or inclines, if the throttle lever is released a roll
back will occur.
In FORWARD motion the scooter will ROLLBACK approximately 30cms.
(1ft), before the brake engages.
In REVERSE motion the scooter will ROLLBACK approximately 90cms.
(3ft), before the brake engages.
GENERAL WARNINGS
8 Iss 2
PERSONAL & OPERATIONAL GUIDELINES
Check that all electrical connections are secure before using your scooter.
DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your
mobility scooter.
DO NOT under any circumstances, disconnect, cut, extend or otherwise
modify ANY of the wiring harnesses installed within or connected to your
mobility scooter battery charger.
It is important that your mobility scooter battery charger is connected to a
properly installed electrical socket with an earthed outlet.
Failure to comply with the above requirements could result in a
possible SHOCK HAZARD.
DO NOT use any batteries that are not DEEP CYCLE GEL, AGM or
SEALED LEAD-ACID type. Other types of batteries are NOT SUITABLE.
Please read battery/battery charger information before installation.
This scooter has been tested to ISO 7176 Part 9, “Rain Test.”
The test provides the scooter user or their attendant, sufficient time to
remove the mobility scooter from a rain storm, whilst retaining normal
operation of the mobility scooter.
DO NOT operate your mobility scooter during an electrical storm.
DO NOT leave your mobility scooter in a rain storm of any kind.
DO NOT use your mobility scooter in a shower or leave it in a damp
bathroom or sauna.
DO NOT leave your mobility scooter in a damp area for any length of time.
DO NOT Jet wash, hose down, or use an automated car-wash on your
mobility scooter.
Direct exposure to rain, sea spray or moisture could cause the mobility scooter
to malfunction electrically and mechanically and may cause rusting.
Maximum User Weight Limitations.
PEARL = 136Kg (300lbs)
Front basket = 4.5Kg (10lbs)
GENERAL WARNINGS
9Iss 2
CAUTION: IT IS VERY IMPORTANT THAT YOU READ THIS
INFORMATION REGARDING THE POSSIBLE EFFECTS
OF ELECTRO MAGNETIC CONTAMINATION, (EMC) ON
YOUR MOBILITY SCOOTER. SOMETIMES THIS EFFECT
IS ALSO KNOWN AS ELECTRO MAGNETIC
INTERFERENCE, (EMI).
EMC, (EMI), FROM RADIO-WAVE SOURCES.
Mobility scooters may be susceptible to EMC, which is interference from
electromagnetic energy, (EM), emitted from sources such as radio stations,
TV stations, amateur (HAM) radio transmitters, two way radios and mobile
phones. The interference, (from radio sources), can cause the mobility
scooter to release it’s brakes, move by itself, or move in an unintended way.
Permanent damage can also be done to the mobility scooters control
system.
The intensity of the interfering EM energy can be measured in volts per
meter, (V/m.).
Each mobility scooter can resist EMC up to a certain intensity.
This is known as the scooters “immunity level”.
The higher the immunity level, the greater the protection.
Current technology offers useful protection of at least 20 V/m. which
provides protection from the more common sources of radiated EMC.
There are a number of relatively strong electromagnetic fields present in
the everyday environment. Most of these sources are obvious and easy to
avoid, others are not so obvious and can be unavoidable.
By following the warnings listed, your risk of exposure to EMC will be
minimised.
EMC sources can be broadly classified into three types;
1. Hand-held portable transceivers, (transmitter-receivers with on-board
antenna). Examples are Walkie-Talkie, CB Radio, security, emergency
services, Mobile phones. Note that some cellular phones can transmit
signals while they are switched on but not being used.
2. Medium range mobile transmitters such as those used on emergency
services vehicles, taxis etc. These usually have antennas mounted on
the outside of the vehicle.
EMC (EMI) WARNINGS
10 Iss 2
3. Long-range transmitters and transceivers, such as commercial
broadcast transmitters, (radio and TV broadcast antenna towers) and
amateur (HAM) radios.
Note: Other types of hand-held devices such as cordless
phones, laptop computers, AM/FM radios, TV sets, CD
players, cassette players and small appliances, such as
electric shavers and hair dryers, are not likely to cause
any EMC problems to your mobility scooter.
Mobility scooter electromagnetic contamination, (EMC).
EM energy rapidly intensifies the closer one moves to the transmitting
antenna, the source. Because of this it is possible to bring strong EM fields
unintentionally close to your mobility scooter’s control system. Mobile hand-
held radio type transceivers are of particular concern.
Whilst such devices are in use, it is possible that the EM radiation can
affect the mobility scooter’s movement and braking.
The following warnings are recommended to help prevent possible
interference with your mobility scooter’s control system.
1. Do not operate hand-held transceivers, such as CB radio or turn ON
cellular phones, whilst your mobility scooter is turned ON.
2. Be aware of nearby radio or television transmitters and try to avoid
coming too close to them.
3. If you experience unintended movement or brake release, switch your
scooter OFF as soon as it is safe to do so.
4. Adding accessories, components or modifying the mobility scooter,
may increase susceptibility to EMC (EMI).
Note: There is no easy way of assessing the effect of any
modification on a scooters EM immunity.
5. If you experience any EMC (EMI) related incidents, please report them
to your dealer, noting if there is a possible source of EM transmission
nearby.
EMC (EMI) WARNINGS
11Iss 2
Features
Photo 1
SEATING
PAGE 16
CONTROL POD
PAGE 18-19
BATTERY PACK
PAGE 25-29
TILLER
ADJUSMENT
PAGE 17
FREEWHEEL
LEVER
PAGE 20
TYRES
PAGE 30
WIDTH ADJUSTABLE
ARMRESTS
PAGE 17
BASKET
12 Iss 2
Safety warning and user guidance
Getting on to your scooter
1. Ensure that the on-off switch or key switch is turned to the off position.
2. Stand at the side of the scooter, facing forwards.
3. Pull the armrest upwards until vertical.
4. Make sure that the seat is secure, with the backrest upright.
5. Steady yourself with your right hand on the tiller and place your right foot
onto the floorboard.
6. Gently lower yourself into the seat.
7. Ensure that both feet are placed firmly on the floorboard of the scooter .
8. Pull the armrest downwards and allow it to gently settle back into
position.
Getting off your scooter
1. Bring your scooter to a complete stop.
2. Make sure that the on-off switch or key switch is turned to the off position.
3. Pull the armrest upwards until vertical.
4. Put your left foot on the ground gently steadying yourself.
5. Carefully get out of the seat and stand by the side of your scooter with
both feet on the ground.
6. You may leave the armrest in this position or return it to normal.
13Iss 2
Safety warning and user guidance
General safety warnings
Safety is important with any vehicle
that is power driven. Below are
some essential tips to safeguard
your use. These are not conclusive
and should be read in conjunction
with the sections which explain how
to adjust, operate and maintain
your vehicle.
Always ensure that your scooter is
switched off before attempting to
mount or dismount.
Do not attempt to operate your
scooter whilst standing next to it.
Always ensure that you are able to
operate all the controls from a
seated position, that the rear view
mirror (if fitted) is set correctly and
that the seat is securely locked into
place.
Attention: Switch on the
scooter lights, (if fitted), to make
yourself visible when there are
low levels of light, day or night.
Do not operate your scooter whilst
under the influence of alcohol or
drugs, or if you are feeling acutely
unwell.
Please observe all relevant rules
and regulations pertaining to
pedestrians at all times.
Turning corners
Always reduce your speed
when turning corners,
particularly when travelling
downhill.
Disregard of this advice could
lead to your scooter tipping
over.
Kerb climbing
Do not attempt to mount or
dismount kerbs.
Always cross the road with caution
taking the safest and most direct
route.
Do not attempt to mount or
dismount footpaths in reverse.
Hill climbing
Where possible always travel up or
down hills or ramps directly facing
the slope of the hill.
This scooter has been tested to
climb an incline of no more than
with a maximum user weight of
136kg/300lbs. See specifications.
Do not attempt to climb inclines in
excess of this.
Always reduce your speed to the
minimum setting and use extreme
caution when reversing down hills.
Do not attempt to drive along with
the wheels at different levels, e.g.
along the footpath and road
simultaneously.
Please note that lap belts must
only be obtained and fitted by
an authorised Sunrise dealer
and used according to the
advice of your healthcare
professional.
14 Iss 2
Safety warning and user guidance
Lifting heavy or bulky components
Seat:
1. Lift armrests upwards until vertical (Photo 2).
2. Stand behind seat and fold the backrest down (Photo 3).
3. Hold the seat rotation lever upwards.
4. Carefully remove the seat, keeping your back straight and bending your
knees.
5. Place seat at desired location for stowage, keeping back posture
straight at all times, bend knees where required.
Batteries:
1. Bend knees facing the battery pack, keeping it central and in front of
you.
2. Grab battery pack handle with one hand and lift battery upwards.
3. Keeping back posture upright and bending knees if required, carefully
lift the battery pack clear.
4. Place battery pack at desired location for stowage, keeping back
posture straight at all times, bend knees where required.
Photo 3
Photo 2
15Iss 2
Safety warning and user guidance
Batteries
Always check the batteries are
sufficiently charged before setting
off.
Always ensure that your batteries
are in good condition and that no
leakage has occurred.
Beware, battery fluids are corrosive
and care should be taken at all
times to avoid contact with it. If it
comes into contact with the skin or
clothing, wash immediately with
soap and water. If it comes into
contact with the eye, immediately
flood the eye with running cold
water for at least 10 minutes and
seek medical attention.
Keep batteries upright at all times,
especially when transporting your
scooter.
Always follow the procedures
for battery charging set out in
Pages 25 - 29.
Always charge your batteries in a
room with good ventilation.
Do not charge your batteries in
outdoor conditions.
Do not expose any part of your
charger, battery or scooter to direct
heat (i.e. Gas fires or naked flame).
Tyres
Your scooter has solid tyres all
round. They do not require inflation.
It is good practice to inspect the
tyres for damage or wear, regularly.
Emergency Braking
Turning off the power switch whilst
moving will switch off the power
causing immediate and full braking.
This method of stopping is not
recommended except in an
emergency.
Caution!
Routine use of emergency braking
will cause damage to your scooter.
Freewheel mechanism
Caution!
Transporting the scooter along a
slope in freewheel mode can be
dangerous. Take extra care if this is
necessary. Always re-engage the
freewheel device after use.
Never sit on your scooter whilst in
freewheel since the scooter will no
longer automatically stop.
16 Iss 2
Seat Height Adjustment
The seat post is height-adjustable by firstly
removing the battery.
Fold down the armrests, backrest and lift the
seat off.
Remove the seat height adjustment pin. Move
the seat post to the desired position and re-
insert the seat height adjustment pin, (Photo 4).
Replace seat and check that all parts are
secure.
Use of mobile phones
Mobile telephones or two way
radio devices must not be used
while operating the vehicle.
Use of mobile phones or two way
radios can cause excessively
strong electromagnetic fields.
This may interfere with the
vehicle’s electronic systems.
If mobile phones or mobile radios
are required to be used, the
vehicle must be brought to a halt
and the power turned off before
any such device is switched on
or used.
If you are in any doubt about
your ability to drive the
scooter due to any medical
condition or treatment, then
consult your doctor.
Safety warning and user guidance
Transportation (De-docking)
When transporting the scooter remove seat and
lower the tiller. The battery can be removed and
the rear end of scooter dismantled.
Always stow your scooter in the luggage
compartment of your vehicle.
Always ensure your scooter or scooter parts
are securely anchored when being
transported.
Do not sit on your scooter whilst it is being
transported in or on another vehicle.
Do not attempt to carry passengers on your
scooter.
Do not attempt to tow another vehicle.
Seat Swivel
To make it easy to get on and off of the
scooter, the seat can swivel 360º and lock into
4 positions. Simply lift the lever under the seat
and rotate the seat round.
Photo 4
Seat Pin
17Iss 2
Safety warning and user guidance
Armrest Adjustment
The width of the armrests can be adjusted by loosening the two thumbwheel knobs
located under the seat base, moving the armrests to the desired position and re-
tightening the thumbwheel knobs.
Tiller Adjustment
The scooter features an adjustable tiller which allows you to lock the tiller in the most
comfortable driving position. This feature also lets you fold the tiller down fully, for
transportation and stowage.
The tiller release knob is located on the lower right side of the tiller.
1. Support the tiller with your left hand.
2. Turn the large grey tiller knob anti-clockwise to release.
3. Move the tiller to the desired position.
4. Turn the tiller knob clockwise to tighten.
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Sterling Mobility Aid Scooter User manual

Category
Scooters
Type
User manual
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