Symantec ALTIRIS CLIENT MANAGEMENT SUITE 7.0 SP2

IT Analytics Solution for

Symantec User Guide

Version 7.0 SP2

IT Analytics Solution for Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.0 SP2

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Symantec Corporation

350 Ellis Street

Mountain View, CA 94043

http://www.symantec.com

Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■ A range of support options that give you the flexibility to select the right

amount of service for any size organization

■ Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■ Upgrade assurance that delivers automatic software upgrade protection

■ Global support that is available 24 hours a day, 7 days a week

■ Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Technical Support ............................................................................................... 4

Chapter 1 Introducing IT Analytics Solution .................................... 15

IT Analytics Solution .................................................................... 15

How IT Analytics works ................................................................. 15

Chapter 2 Installing and configuring IT Analytics Solution ........... 17

Installing and configuring IT Analytics Solution ................................ 18

Hardware prerequisites ................................................................. 20

Software prerequisites .................................................................. 20

Installing IT Analytics Solution ...................................................... 21

Licensing IT Analytics Solution ...................................................... 21

Configuring IT Analytics Solution ................................................... 22

Configuring Symantec Endpoint Protection connections ..................... 23

Symantec Endpoint Protection connection fields ............................... 24

Adding Symantec Endpoint Protection connections ............................ 25

Editing Symantec Endpoint Protection connections ............................ 25

Deleting Symantec Endpoint Protection connections .......................... 26

Configuring the ServiceDesk connection .......................................... 26

ServiceDesk connection fields ........................................................ 27

Editing the ServiceDesk connection ................................................. 28

Deleting the ServiceDesk connection ............................................... 28

Adding cubes ............................................................................... 29

Adding reports ............................................................................ 29

Configuring the cube processing tasks ............................................. 30

Verifying your installation ............................................................. 30

Uninstalling IT Analytics ............................................................... 31

Removing the IT Analytics Packs .................................................... 31

Uninstalling IT Analytics Solution .................................................. 32

Hosting Symantec Management Platform and SQL 2005 Reporting

Services on the same server ..................................................... 32

Contents

Chapter 3 Implementing IT Analytics Solution ................................ 37

Accessing IT Analytics Solution ...................................................... 38

Viewing a dashboard report ........................................................... 40

Viewing a detailed report ............................................................... 40

Creating a new report ................................................................... 40

About Pivot tables ........................................................................ 42

Pivot table prerequisites ................................................................ 42

Pivot table fields .......................................................................... 43

Top pivot toolbar functions ............................................................ 43

Pivot toolbar functions .................................................................. 44

Pivot charts toolbar functions ........................................................ 45

Saving a pivot table view ............................................................... 45

Loading a pivot table view .............................................................. 46

Modifying a pivot table view ........................................................... 46

Deleting a pivot table view ............................................................. 47

About displaying pivot data results ................................................. 48

Displaying results in a pivot chart ................................................... 48

Displaying results in a pivot table ................................................... 49

Exporting pivot table results .......................................................... 49

Removing warning messages .......................................................... 50

Creating a pivot table using the Computer cube example ..................... 51

About Key Performance Indicators (KPIs) ......................................... 52

Creating Key Performance Indicators (KPIs) ...................................... 53

Setting the status of a KPI (advanced) .............................................. 54

Chapter 4 Granting access to IT Analytics Solution ........................ 57

About security ............................................................................. 58

SQL Server Database Engine .......................................................... 58

SQL Server Analysis Services ......................................................... 59

Granting access to cubes using the Symantec Management

Console ................................................................................ 60

Adding a user to a default role ........................................................ 61

Modifying role privileges ............................................................... 61

Creating a role ............................................................................. 61

Deleting a role ............................................................................. 62

Granting access to cubes using SQL Server Management Studio ........... 62

SQL Server Reporting Services ....................................................... 63

Granting access to reports for authorized users using the Symantec

Management Console .............................................................. 64

Granting access to reports for authorized users using the Report

Manager Web site .................................................................. 65

Granting access to the dashboards, pivot tables, and reports ................ 66

Contents6

Symantec Management Platform role-based privileges ....................... 67

Granting access to save and load views and create new reports ............. 67

Filtering role-based cubes (advanced) .............................................. 68

Distributed architecture considerations (advanced) ............................ 69

Chapter 5 IT Analytics Solution packs ............................................... 71

About IT Analytics Solution packs ................................................... 71

IT Analytics Asset Management Pack ............................................... 71

IT Analytics Client and Server Management Pack ............................... 72

IT Analytics Symantec Endpoint Protection Pack ............................... 73

IT Analytics ServiceDesk Pack ........................................................ 74

Appendix A Cube reference ..................................................................... 75

Application Metering Cube ............................................................ 77

Assets Cube ................................................................................. 78

Computers Cube ........................................................................... 79

ESX Servers Cube ......................................................................... 81

Event Console Alerts Cube ............................................................. 82

IIS Servers Cube ........................................................................... 83

Installed Files Cube ...................................................................... 84

Installed Software Cube ................................................................. 85

Monitor Metrics Cube ................................................................... 86

Monitor NT Events Cube ................................................................ 90

Monitored Processes Cube ............................................................. 91

Package Distribution Events Cube ................................................... 93

Package Server Configuration Events Cube ....................................... 94

Package Server Status Cube ........................................................... 95

Patch Management Cube ............................................................... 96

ServiceDesk Changes Cube ............................................................. 97

ServiceDesk Incidents Cube .......................................................... 100

ServiceDesk Problems Cube .......................................................... 104

ServiceDesk Releases Cube ........................................................... 107

Software Delivery Execution Events Cube ....................................... 110

Software Delivery Package Events Cube .......................................... 111

Software Delivery Status Events Cube ............................................ 113

Software License Compliance Cube ................................................ 114

Software Purchases Cube ............................................................. 115

SQL Servers ............................................................................... 116

Symantec Endpoint Protection Access Rights Cube ........................... 117

Symantec Endpoint Protection Alerts ............................................. 118

Symantec Endpoint Protection Clients ........................................... 120

Symantec Endpoint Protection Policies .......................................... 121

7Contents

Symantec Endpoint Protection Scans ............................................. 122

Tasks ....................................................................................... 124

Appendix B Dashboard reference ........................................................ 125

Altiris Agent Dashboard .............................................................. 126

Asset Control Dashboard ............................................................. 126

Computer Inventory Dashboard .................................................... 126

Event Console Alerts Dashboard .................................................... 126

IT Analytics Usage Dashboard ...................................................... 126

Monitor Alerts Dashboard ............................................................ 126

Patch Management Dashboard ...................................................... 126

ServiceDesk Change Trend Dashboard ........................................... 127

ServiceDesk Incident Trend Dashboard .......................................... 127

ServiceDesk Problem Trend Dashboard .......................................... 127

ServiceDesk Release Trend Dashboard ........................................... 127

Software Compliance Dashboard ................................................... 128

Software Delivery Dashboard ....................................................... 128

Software Installs Dashboard ......................................................... 128

Symantec Endpoint Protection Client Dashboard ............................. 128

Symantec Endpoint Protection Risk Dashboard ................................ 128

Vista Readiness Dashboard .......................................................... 128

Windows 7 Readiness Dashboard .................................................. 129

Appendix C Report reference ................................................................ 131

Add Remove Programs by Name .................................................... 134

Add Remove Programs Search ...................................................... 134

Advertisement Execution Event Summary ...................................... 134

Alert and Task Details ................................................................. 135

Application Metering by File Name ................................................ 135

Application Metering Search ........................................................ 135

Asset Search .............................................................................. 135

Assets by Asset Type ................................................................... 135

Assets by Cost Center .................................................................. 135

Assets by Department ................................................................. 136

Assets by Location ...................................................................... 136

Assets by Model ......................................................................... 136

Client Version Details .................................................................. 136

Computer Search ........................................................................ 136

Computers by CPU ...................................................................... 136

Computers by Domain ................................................................. 136

Computers by Manufacturer ......................................................... 137

Computers by Memory ................................................................ 137

Contents8

Computers by Operating System ................................................... 137

Computers by System Type .......................................................... 137

Event Console Alert Details .......................................................... 137

Event Console Alerts Trend .......................................................... 137

Installed Files by File Name .......................................................... 137

Installed Files Search .................................................................. 137

Intrusion Prevention Signature Details ........................................... 138

IT Analytics Configuration Events ................................................. 138

IT Analytics Usage Events ............................................................ 138

Microsoft Server Applications ....................................................... 138

Microsoft Software Installs .......................................................... 138

Monitor Alert Details .................................................................. 138

Monitor Metrics CPU Utilization Trend .......................................... 139

Monitor Metrics Disk Utilization Trend .......................................... 139

Monitor Metrics Network Utilization Trend .................................... 139

Monitor Metrics Trend ................................................................ 139

Monitored Processes CPU Utilization Trend .................................... 139

Package Download Event Summary ............................................... 139

Package Server Availability - Monthly ............................................ 140

Package Server Availability - Daily ................................................ 140

Patch Management Bulletin Summary ............................................ 140

Patch Management Details ........................................................... 140

Patch Vulnerability ..................................................................... 141

Patch Vulnerability Search ........................................................... 141

Scan Trend ................................................................................ 141

Servers by Type and Version ........................................................ 141

ServiceDesk Change Search .......................................................... 141

ServiceDesk Changes by Assigned to User ....................................... 141

ServiceDesk Changes by Impact .................................................... 142

ServiceDesk Changes by Priority ................................................... 142

ServiceDesk Changes by Status ..................................................... 142

ServiceDesk Changes by Type ....................................................... 142

ServiceDesk Changes by Urgency .................................................. 142

ServiceDesk Incident Search ......................................................... 142

ServiceDesk Incidents by Assigned to User ...................................... 143

ServiceDesk Incidents by Category ................................................ 143

ServiceDesk Incidents by Impact ................................................... 143

ServiceDesk Incidents by Priority .................................................. 143

ServiceDesk Incidents by Status .................................................... 143

ServiceDesk Incidents by Type ...................................................... 144

ServiceDesk Incidents by Urgency ................................................. 144

ServiceDesk Problem Search ........................................................ 144

ServiceDesk Problems by Assigned to User ...................................... 144

9Contents

ServiceDesk Problems by Category ................................................ 144

ServiceDesk Problems by Impact ................................................... 144

ServiceDesk Problems by Priority .................................................. 145

ServiceDesk Problems by Status .................................................... 145

ServiceDesk Problems by Urgency ................................................. 145

ServiceDesk Release Search .......................................................... 145

ServiceDesk Releases by Assigned to User ....................................... 145

ServiceDesk Releases by Status ..................................................... 146

Software Delivery Search ............................................................. 146

Software License Compliance by Cost Center ................................... 146

Software License Compliance by Department .................................. 146

Software License Compliance by Location ....................................... 146

Software License Trend ............................................................... 147

Top 10 Applications Consuming CPU ............................................. 147

Top 10 Applications Consuming Memory ........................................ 147

Top 10 Users Consuming CPU ....................................................... 147

Virus Alert Details ...................................................................... 147

Virus Alert Trend ....................................................................... 147

Virus Definition Distribution Details .............................................. 148

Vista Readiness Details ................................................................ 148

Windows 7 Readiness Details ........................................................ 148

Appendix D Dimension Attribute reference ....................................... 149

Add Remove Programs ................................................................ 155

Asset ........................................................................................ 155

Asset Status .............................................................................. 155

Asset Type ................................................................................ 156

Computer .................................................................................. 156

Cost Center ............................................................................... 156

Created Date .............................................................................. 157

Date ......................................................................................... 157

Department ............................................................................... 157

EP Access Right ......................................................................... 157

EP Administrator ....................................................................... 158

EP Alert .................................................................................... 158

EP Alert Date ............................................................................. 158

EP AntiVirus Policy .................................................................... 159

EP Application and Device Control Policy ........................................ 160

EP Client ................................................................................... 161

EP Computer ............................................................................. 161

EP Creation Date ........................................................................ 162

EP Domain ................................................................................ 162

Contents10

EP Firewall Policy ....................................................................... 163

EP Group .................................................................................. 163

EP IDS Policy ............................................................................. 163

EP Intrusion Prevention Signature ................................................ 164

EP Last Checkin Date .................................................................. 164

EP Last Scan Date ....................................................................... 164

EP Last Virus Date ...................................................................... 164

EP Live Update Policy .................................................................. 165

EP Scan .................................................................................... 165

EP Scan Client User .................................................................... 165

EP Scan Start Date ...................................................................... 166

EP Scan Status ........................................................................... 166

EP Server .................................................................................. 166

EP Site ...................................................................................... 166

EP Virus ................................................................................... 166

EP Virus Definition ..................................................................... 167

ESX Storage Volume ................................................................... 167

ESX Virtual Machine ................................................................... 167

Event Console Alert .................................................................... 168

Event Console Alert Action Audit Type ........................................... 168

Event Console Alert Category ....................................................... 168

Event Console Alert Severity ........................................................ 168

Event Console Monitor Rule ......................................................... 168

File .......................................................................................... 169

Filter ........................................................................................ 169

IIS FTP Site ............................................................................... 169

IIS Server .................................................................................. 169

IIS Virtual Directory ................................................................... 170

IIS Web Site ............................................................................... 171

Last Basic Inventory Date ............................................................ 172

Location ................................................................................... 172

Logical Disk ............................................................................... 172

Monitor Metric .......................................................................... 173

Monitor Metric Detail Level .......................................................... 173

Monitor Metric Instance .............................................................. 173

Monitor Metric Source ................................................................ 173

Monitor NT Event Category .......................................................... 173

Monitor NT Event Description ...................................................... 173

Monitor NT Event ID ................................................................... 173

Monitor NT Event Log File ........................................................... 174

Monitor NT Event Message DLL .................................................... 174

Monitor NT Event Rule Triggered .................................................. 174

Monitor NT Event Source ............................................................. 174

11Contents

Monitor NT Event Type ............................................................... 174

Monitor NT Event User ................................................................ 174

Monitor Process Name ................................................................ 174

Monitor Process Owner ............................................................... 175

Monitor Task ............................................................................. 175

Organizational Group .................................................................. 175

Package .................................................................................... 175

Package Distribution Event Status ................................................. 175

Package Download Method ........................................................... 175

Package Download Source ............................................................ 175

Package Download URL ............................................................... 176

Package Server .......................................................................... 176

Package Status ........................................................................... 176

Parent Task ............................................................................... 176

Processor .................................................................................. 176

ServiceDesk Affected User ........................................................... 176

ServiceDesk Assigned to User ....................................................... 177

ServiceDesk Change .................................................................... 178

ServiceDesk Change Impact .......................................................... 178

ServiceDesk Change Location ....................................................... 178

ServiceDesk Change Priority ........................................................ 178

ServiceDesk Change Source .......................................................... 178

ServiceDesk Change Status .......................................................... 179

ServiceDesk Change Type ............................................................ 179

ServiceDesk Change Urgency ........................................................ 179

ServiceDesk Contact Type ............................................................ 179

ServiceDesk Created by User ........................................................ 179

ServiceDesk Date Closed .............................................................. 180

ServiceDesk Date Due ................................................................. 180

ServiceDesk Date Ended .............................................................. 180

ServiceDesk Date Implemented ..................................................... 181

ServiceDesk Date Modified ........................................................... 181

ServiceDesk Date Needed ............................................................. 181

ServiceDesk Date Opened ............................................................. 181

ServiceDesk Date Resolved ........................................................... 182

ServiceDesk Date Reviewed .......................................................... 182

ServiceDesk Date Scheduled ......................................................... 182

ServiceDesk Date Started ............................................................. 182

ServiceDesk Incident ................................................................... 183

ServiceDesk Incident Category ...................................................... 183

ServiceDesk Incident Close Code ................................................... 183

ServiceDesk Incident Impact ........................................................ 184

ServiceDesk Incident Location ...................................................... 184

Contents12

ServiceDesk Incident Priority ....................................................... 184

ServiceDesk Incident Source ......................................................... 184

ServiceDesk Incident Status ......................................................... 184

ServiceDesk Incident Type ........................................................... 184

ServiceDesk Incident Urgency ...................................................... 184

ServiceDesk Last Modified by User ................................................ 185

ServiceDesk Problem .................................................................. 185

ServiceDesk Problem Category ...................................................... 185

ServiceDesk Problem Impact ........................................................ 186

ServiceDesk Problem Location ...................................................... 186

ServiceDesk Problem Priority ....................................................... 186

ServiceDesk Problem Source ........................................................ 186

ServiceDesk Problem Status ......................................................... 186

ServiceDesk Problem Urgency ...................................................... 186

ServiceDesk Reference ................................................................ 186

ServiceDesk Release .................................................................... 187

ServiceDesk Release Location ....................................................... 187

ServiceDesk Release Status .......................................................... 187

ServiceDesk Resolved by User ....................................................... 187

ServiceDesk Time Closed ............................................................. 188

ServiceDesk Time Due ................................................................. 188

ServiceDesk Time Ended .............................................................. 188

ServiceDesk Time Implemented .................................................... 189

ServiceDesk Time Modified .......................................................... 189

ServiceDesk Time Needed ............................................................ 189

ServiceDesk Time Opened ............................................................ 189

ServiceDesk Time Resolved .......................................................... 190

ServiceDesk Time Reviewed ......................................................... 190

ServiceDesk Time Scheduled ........................................................ 190

ServiceDesk Time Started ............................................................ 190

ServiceDesk User ....................................................................... 191

Software Component ................................................................... 191

Software Delivery Advertisement .................................................. 191

Software Delivery Execution Event Command Line ........................... 192

Software Delivery Execution Event Status ....................................... 192

Software Delivery Package Event Status ......................................... 192

Software Delivery Status Event Status ............................................ 192

Software Delivery Status Event Type ............................................. 192

Software License ........................................................................ 192

Software Product ........................................................................ 192

Software Purchase ...................................................................... 193

Software Update ........................................................................ 193

SQL Cluster ............................................................................... 193

13Contents

SQL Cluster Resource .................................................................. 193

SQL Database ............................................................................ 194

SQL Database Creation Date ......................................................... 194

SQL Database System .................................................................. 194

SQL Storage Area ....................................................................... 195

SQL User .................................................................................. 195

Task ......................................................................................... 195

Task Server ............................................................................... 195

Time ........................................................................................ 196

User ......................................................................................... 196

Index ................................................................................................................... 197

Contents14

Introducing IT Analytics

Solution

This chapter includes the following topics:

■ IT Analytics Solution

■ How IT Analytics works

IT Analytics Solution

IT Analytics Solution software complements and expands upon the traditional

reporting that is offered in most Symantec solutions. It brings multi-dimensional

analysis and robust graphical reporting features to Symantec Management

Platform. This functionality allows users to explore data on their own, without

advanced knowledge of databases or third-party reporting tools. It empowers

users to ask and answer their own questions quickly, easily, and effectively.

IT Analytics Solution represents the information and relationships that are at

the core of the IT decision making process. The result is a robust multi-dimensional

model that provides an entirely new way to explore and view IT data. It enables

users to answer dynamic sequences of questions as fast as they are asked. The

focus shifts to thought leadership and positive change within the organization.

Now users don’t need to toil over complex reports and base decisions upon

assumptions or incomplete data.

How IT Analytics works

Data is extracted from the CMDB as well as from external databases, transformed

through a multidimensional model, and stored in cubes within the Microsoft

Analysis Services database. These cubes act as the data source for the presentation

1

Chapter

layer. They consist of pivot tables as well as reports and dashboards that are

hosted in Microsoft SQL Reporting Services.

IT Analytics Solution uses the following software components:

■ Symantec Management Platform 7.0–The primary component that interacts

and accesses the functionality that IT Analytics Solution provides.

■ Microsoft SQL Server Analysis Services–Used as the primary data layer for

the dashboards, pivot tables, and reports.

■ Microsoft SQL Server Reporting Services–Used as the presentation layer for

the reports and dashboards.

■ Microsoft Office Web Components 11 (2003)–Used as one of the presentation

layers to provide raw access to browse the cubes through pivot tables.

IT Analytics Solution is the foundation solution that provides all of the functional

components. The solution is a prerequisite solution for IT Analytics Packs that

does not require a license (similar to Symantec Management Platform). However,

on its own, IT Analytics Solution does not contain any cubes or reports.

The actual definitions for the cubes, reports, and dashboards are contained within

the IT Analytics Packs that align with the existing Symantec suites. These

definitions provide the business value for IT Analytics Solution.

The following IT Analytics Packs are available for IT Analytics Solution 7.0:

■ IT Analytics Asset Management Pack

■ IT Analytics Client and Server Management Pack

■ IT Analytics Symantec Endpoint Protection Pack

■ IT Analytics ServiceDesk Pack

Introducing IT Analytics Solution

How IT Analytics works

16

Installing and configuring

IT Analytics Solution

This chapter includes the following topics:

■ Installing and configuring IT Analytics Solution

■ Hardware prerequisites

■ Software prerequisites

■ Installing IT Analytics Solution

■ Licensing IT Analytics Solution

■ Configuring IT Analytics Solution

■ Configuring Symantec Endpoint Protection connections

■ Symantec Endpoint Protection connection fields

■ Adding Symantec Endpoint Protection connections

■ Editing Symantec Endpoint Protection connections

■ Deleting Symantec Endpoint Protection connections

■ Configuring the ServiceDesk connection

■ ServiceDesk connection fields

■ Editing the ServiceDesk connection

■ Deleting the ServiceDesk connection

■ Adding cubes

2

Chapter

■ Adding reports

■ Configuring the cube processing tasks

■ Verifying your installation

■ Uninstalling IT Analytics

■ Removing the IT Analytics Packs

■ Uninstalling IT Analytics Solution

■ Hosting Symantec Management Platform and SQL 2005 Reporting Services

on the same server

Installing and configuring IT Analytics Solution

From the Symantec Management Console, you can install, configure, and setup

your version of IT Analytics Solution.

Table 2-1

Process for installing and configuring IT Analytics Solution

DescriptionActionStep

You must ensure that your computer

meets the hardware prerequisites and

install specific software before you install

IT Analytics Solution.

See “Hardware prerequisites” on page 20.

See “Software prerequisites” on page 20.

Verify that your computer meets

the hardware prerequisites and

that the proper software is installed

and configured.

Step 1

You can install IT Analytics Solution from

within the Symantec Installation

Manager.

See “Installing IT Analytics Solution”

on page 21.

Install IT Analytics Solution.Step 2

You can install a seven-day trial version,

extend your trial, or purchase an IT

Analytics Solution license.

See “Licensing IT Analytics Solution”

on page 21.

License IT Analytics Solution.Step 3

Installing and configuring IT Analytics Solution

18

Table 2-1

Process for installing and configuring IT Analytics Solution

(continued)

DescriptionActionStep

You can specify the name of your

Analysis Services server, database,

Reporting Services virtual directory, and

report folder.

See “Configuring IT Analytics Solution”

on page 22.

Configure IT Analytics Solution.Step 4

You can configure the Symantec Endpoint

Protection connections that the IT

Analytics Symantec Endpoint Protection

Pack uses.

See “Configuring Symantec Endpoint

Protection connections” on page 23.

(Optional) Configure the Symantec

Endpoint Protection connections.

Step 5

You can configure the ServiceDesk

connections that IT Analytics

ServiceDesk Pack uses.

See “Configuring the ServiceDesk

connection” on page 26.

(Optional) Configure the

ServiceDesk connections.

Step 6

You can choose the cubes that you want

to include in your environment.

See “Adding cubes” on page 29.

Add the cubes.Step 7

You can choose the reports that you want

to include in your environment.

See “Adding reports” on page 29.

Add the reports.Step 8

You can choose how often each installed

cube is processed. Usually, each cube is

processed daily.

See “Configuring the cube processing

tasks” on page 30.

Schedule the cube processing tasks.Step 9

You can check to see that your

installation was successful and that your

version of IT Analytics Solution contains

all the necessary parts.

See “Verifying your installation”

on page 30.

Verify your installation.Step 10

19Installing and configuring IT Analytics Solution

Installing and configuring IT Analytics Solution

Hardware prerequisites

The computer that you want to install IT Analytics Solution on should meet specific

hardware requirements.

See “Installing and configuring IT Analytics Solution” on page 18.

In addition to the hardware required for the Symantec Management Platform,

the following hardware is recommended:

■ Pentium 4 1.8 GHz CPU

■ 1 GB RAM

■ 5 GB of free disk space

Software prerequisites

IT Analytics Solution requires that specific software be installed.

See “Installing and configuring IT Analytics Solution” on page 18.

Before you install IT Analytics Solution, the following software must be installed

and configured:

■ Symantec Management Platform 7.x

■ Microsoft SQL Server Analysis Services (for IT Analytics Cube database)

Supported versions: 2005 SP2 and 2008 SP1.

For more information about proper configuration, see the Microsoft MSDN

Web site at http://msdn2.microsoft.com/en-us/library/ms143764.aspx.

■ Microsoft SQL Server Reporting Services (for IT Analytics Reports)

Supported versions: 2005 SP2 and 2008 SP1.

For more information about proper configuration, see the Microsoft MSDN

Web site at http://go.microsoft.com/fwlink/?LinkID=91847.

We recommend that you disable Internet Explorer Enhanced Security on the

computer that hosts Microsoft SQL Server 2005 Reporting Services.

■ ADOMD.NET 9.0

Installed on Notification Server.

Install the ADOMD.NET.msi file with the default configuration.

For the downloadable file, see

http://www.microsoft.com/downloads/details.aspx?familyid=d09c1d60-

a13c-4479-9b91-9e8b9d835cdc&displaylang=en.

■ Microsoft Office Web Components 11 (2003)

Installed on all computers that access the console.

Installing and configuring IT Analytics Solution

Hardware prerequisites

20

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