Nissan Maxima User guide

Table of Contents

Air Bag Protection ________________________________________________1

Child Safety

_____________________________________________________13

Seat Belt Safety

_________________________________________________16

NISSAN’s Customer Care Program

________________________________18

NISSAN’s Commitment to Customer Satisfaction __________________20

2017

NISSAN CONSUMER

SAFETY & AIR BAG

INFORMATION GUIDE

The 2017 NISSAN Consumer Safety & Air Bag Information Guide provides

information for 2017 NISSAN vehicles available at time of publication.

Refer to your vehicles owner’s manual to familiarize yourself with all disclosures,

warnings, cautions, and all air bag protection and seat belt safety instructions.

This publication may be amended as new vehicles are introduced.

2017 NISSAN Consumer Safety & Air Bag Information Guide 1

AIR BAG PROTECTION

WHAT YOU SHOULD KNOW ABOUT AIR BAGS

Air bags are a supplemental restraint system designed to enhance the protection provided

by the seat belt system during certain types of collisions. Supplemental driver and front

passenger air bags, side-impact air bags, and curtain side-impact air bags are standard on

all 2017 Nissan vehicles. On some Nissan vehicles, the curtain side-impact air bags are

also equipped with a rollover sensing function. In addition, a driver supplemental knee air

bag is equipped on some vehicles: this air bag inflates in conjunction with the driver air

bag in certain collisions. See your vehicle owner’s manual for information about your air

bag systems.

Please remember, always wear your seat belt, and never use a rear-facing child restraint in

the front passenger seat. See page 13 of this guide for important information about child

restraint use.

FASTER THAN THE EYE CAN BLINK

In a collision, a lot can happen in just one second. It takes a short time for the system to

decide to deploy. At 0.01 seconds, an air bag begins to inflate. At 0.04 seconds, it is fully

inflated. By 0.1 seconds, it has done its job and is deflating. Considering the speed of

these events, it is not surprising that many people involved in a frontal

collision do not

initially realize that their air bags inflated.

0.01 SECONDS INFLATING BEGINS 0.04 SECONDS AIR BAG IS INFLATED 0.1 SECONDS DEFLATING BEGINS

2017 NISSAN Consumer Safety & Air Bag Information Guide 2

THE NISSAN ADVANCED AIR BAG SYSTEM

All 2017 NISSAN vehicles (except for the 2017 NV 1500/2500/3500, and 2017 Titan XD

Crew Cab*) are equipped with the NISSAN Advanced Air Bag System (AABS) for the

driver and front passenger seats. Typically, this system incorporates dual-stage inflators**,

and monitors information from various crash sensors, the front seat belt buckle sensors,

and the occupant classification sensor.

The front passenger air bag may be automatically turned OFF under some conditions,

depending on the weight detected by sensors in the passenger seat. The front passenger

air bag status light indicates whether the passenger air bag is ON or OFF. Operation of

the light may vary by vehicle model, see the vehicle owner’s manual for more information

about your specific system.

The front passenger air bag status light does not indicate a malfunction of the front passenger air

bag. If the front passenger air bag status light is illuminated while an adult occupies the seat, the

occupant may need to shift his or her seating position so the system can turn ON the front

passenger air bag and turn OFF the status light. See your owner’s manual for proper seating

positions.

Remember, all air bags are supplemental restraint systems. You must properly use seat belts and

child restraints, as explained in the vehicle owner’s manual and your child restraint manufacturer’s

instructions

THE MOST IMPORTANT PART OF AN AIR BAG: YOUR SEAT BELT

Your chances of surviving a collision will improve greatly if one simple piece of advice is

followed: always wear your seat belt. Do not count on just the air bags for occupant

protection; they are merely a supplemental restraint system. You must always use seat

belts properly, as explained in the vehicle owner’s manual.

Seat belts help to protect the occupants of your vehicle during collisions in which the air

bags are not designed to activate. Moreover, in situations where the air

bags are activated

in moderate to high-severity collisions, seat belts enhance their effectiveness and can help

reduce the risk of injury from an inflating air bag. Seat belts will also help protect the

occupants of your vehicle during multiple-impact collisions, while the air bags work only

one time if a collision is severe enough to activate them. Please see the SEAT BELT

SAFETY and CHILD SAFETY sections of this guide and the vehicle owner’s manual for

more information.

* The 2017 NV lineup and 2017 Titan XD Crew Cab are equipped with front air bags and seat belt

buckle sensors, but are not equipped with occupant classification sensors (and the associated front

passenger air bag status light).

**Dual-stage inflators vary the air bag inflation rate based on the severity of the collision (for

example, less forceful inflation for moderate impacts and a high force of inflation for more severe

impacts). In addition, based on information from the seat belt buckle sensors that detect whether

the seat belts are fastened, the deployment of the front air bags is adjusted. Only one front air bag

may inflate in a crash depending on the crash severity, and whether or not the front occupants are

belted or unbelted.

2017 NISSAN Consumer Safety & Air Bag Information Guide 3

EFFECTIVE USE OF SEAT BELTS AND AIR BAGS

Seat belts and supplemental air bags are most effective when vehicle occupants are sitting

upright and well back in the seat with both feet on the floor. Keep in mind that air bags

inflate with great force. Being unrestrained, leaning forward, sitting sideways, or being out

of position in any way puts you at a greater risk of injury or death in a crash. You may also

receive serious or fatal injuries from the air bag if you are up against it when it inflates.

Always sit back against the seatback with both feet on the floor and as far away as

practical from the steering wheel or instrument panel and always wear your seat belt.

Please see the SEAT BELT SAFETY section of this guide and the vehicle owner’s manual

for more information.

HOW THE OCCUPANT CLASSIFICATION SYSTEM WORKS

The front passenger seat is equipped with an Occupant Classification Sensor that turns

the front passenger air bag OFF under some conditions (except for the 2017 NV

1500/2500/3500, and 2017 Titan XD Crew Cab*). The occupant classification sensor

detects an occupant and objects on the seat by weight. For example, if a child is in the

front passenger seat, the Advanced Air Bag System may turn the passenger air bag OFF in

2017 NISSAN Consumer Safety & Air Bag Information Guide 4

accordance with U.S. regulations. In addition, if a child restraint of the type specified in the

regulations is on the seat, the occupant classification sensors can detect it and cause the

air bag to turn OFF. See the vehicle owner’s manual for more information about the

specific occupant classification system type in your vehicle. The occupant classification

sensor is only used in the front passenger seat. Failure to be properly seated and wearing

the seat belt can increase the risk or severity of injury in an accident.

Front passenger seat adult occupants who are properly seated and using the seat belt as

outlined in the vehicle’s owner manual, should not cause the passenger air bag to be

automatically turned OFF. However if the occupant takes his/her weight off the seat

cushion (for example, by not sitting upright, by sitting on an edge of the seat, or by

otherwise being out of position), this could cause the sensor to turn the air bag OFF.

Always be sure to be seated and wearing the seat belt properly for the most effective

protection by the seat belt and supplemental air bag. Nissan recommends that pre-teens

and children be properly restrained in the rear seat.

If the front passenger seat is not occupied, the passenger air bag is designed not to inflate

in a crash. However, heavy objects placed on the seat could result in air bag inflation,

because the occupant classification sensor detects the weight. Other conditions could

also result in air bag inflation, such as if a child is standing on the seat, or if two children

are on the seat, contrary to the instructions in the vehicle’s owner’s manual.

If an adult occupant is in the seat but the passenger air bag status light is illuminated

(indicating that the air bag is OFF), it could be that the person is a small adult, or not sitting

on the seat properly or not using the seat belt properly.

If a child restraint must be used in the front seat, the passenger air bag status light may or

may not be illuminated, depending on the size of the child and the type of child restraint

being used. Always make sure that the child restraint is installed properly, the seat belt is

being used properly and the occupant is positioned properly. See the vehicle owner’s

manual for more information about the specific occupant classification system type in your

vehicle. If necessary, your NISSAN dealer can check the system by using a special tool.

Until you have confirmed with your dealer that your air bag is working properly, reposition

the occupant or child restraint in a rear seat.

2017 NISSAN Consumer Safety & Air Bag Information Guide 5

The NISSAN Advanced Air Bag System and passenger air bag status light will take a few

seconds to register a change in the passenger seat status. This is normal system

operation and does not indicate a malfunction.

HOW AND WHEN FRONT AIR BAGS WORK

While the inner workings of a supplemental front air bag system are complicated,

understanding what makes the front air bags deploy is rather easy: the vehicle’s front air

bag sensor system is designed to detect rapid deceleration usually associated with

moderate to severe frontal collisions within a limited range of angles. Air bags are

designed not to deploy in low-severity collisions. The vehicle’s deceleration rate is related

to various factors, such as speed of the vehicles, the weight and stiffness of the

vehicles/objects involved, contact locations, and the angle of impact, to name a few. Once

the sensor system is activated, the front air bags inflate followed by a release of smoke,

almost instantly. The front air bags will not usually activate in side-impact collisions, rear-

end collisions, rollovers, while driving on rough roads, or during hard braking. However,

deceleration rates in some situations can be similar to those found in frontal impacts and

may result in front air bag activation.

WHEN THE FRONT AIR BAGS INFLATE

Please remember, for the supplemental front air bags to be most effective, you must always

buckle up and be seated upright and well back in the seat away from the steering wheel or

instrument panel to allow room for the air bags to inflate. For the front air bags to do their

job, they must inflate with great force. As mentioned earlier in this guide, this may cause

serious or even fatal injury if, for example, you are unrestrained out of position in any way,

sitting or leaning too close to the steering wheel or instrument panel during inflation. Even

when seated properly, there is a possibility of injury from an inflating front air bag. This

usually consists of minor skin abrasions or burns, but may be more serious. Overall, these

injuries are minimal compared to the injuries the front air bags are designed to prevent.

When a front air bag inflates, a fairly load noise may be heard, followed by the release of

smoke. This smoke is not harmful and does not indicate a fire. Care should be taken not to

inhale it, as it may cause temporary irritation and choking. Those with a history of a

breathing condition should get fresh air promptly.

2017 NISSAN Consumer Safety & Air Bag Information Guide 6

REPLACING THE AIR BAGS

Air bags are not reusable. After a collision in which your air bags have activated,

have the respective air bag system inspected and replaced by your NISSAN dealer

as soon as possible. The National Highway Traffic Safety Administration (NHTSA)

has expressed concern regarding reports of counterfeit replacement air bags

installed in vehicles. Visit www.nhtsa.gov for more information. Nissan

recommends the replacement of air bags by your NISSAN dealer to ensure that

you receive new original equipment replacement parts. Counterfeit replacement air

bags may not be made to the standards of quality, reliability and durability of

Genuine NISSAN parts. The use of counterfeit replacement air bags or used or

salvaged air bags is a potential serious safety problem and may not provide the

same level of protection in a crash.

OTHER SPECIFICS ABOUT AIR BAGS

 Do not position the front passenger seat so it contacts the rear seat. If the front

passenger seat does contact the rear seat, the air bag system may determine a sensor

malfunction has occurred and the front passenger air bag status light may illuminate and

the supplemental air bag warning light may flash.

 If the supplemental air bag warning light in the instrument panel continues to remain ON

or flashes after you start the vehicle, see your Nissan dealer as soon as possible.

 After inflation, air bag components are hot, so avoid contact.

 Do not place objects on or near the steering wheel or instrument panel where the air

bags inflate.

 Never install a rear-facing child restraint in the front passenger seat of a vehicle.

 Do not place objects with sharp edges on the seat. Also, do not place heavy objects on

the seat that will leave permanent impressions in the seat. Such objects can damage

2017 NISSAN Consumer Safety & Air Bag Information Guide 7

the seat or the occupant classification sensor. This can affect the operation of the air

bag system and result in serious personal injury.

 Do not use water or acidic cleaners (hot steam cleaners) on the seat. This can damage

the seat or occupant classification sensors. This can also affect the operation of the air

bag system and result in serious personal injury.

 Modifying or tampering with the front passenger seat may result in serious personal

injury. For example, do not change the front seats by placing material on the seat

cushion or by installing additional trim material, such as seat covers, on the seat that are

not specifically designed to assure proper air bag operation. Additionally, do not stow

any objects under the front passenger seat, or on the seat cushion, or store luggage

behind the seat that may contact the seatback, or hang heavy objects from the

seatback, or the seatback pocket. Such objects may interfere with the proper operation

of the occupant classification sensor.

 See the vehicle owner’s manual for other important information on safety, seats, seat

belts, and the supplemental restraint system. WELL BACK AND UPRIGHT

2017 NISSAN Consumer Safety & Air Bag Information Guide 8

AN AIR BAG WORKS ONLY ONCE

In a multiple-impact collision, air bags help to protect only during the first

impact severe enough to activate the system.

If, as in the illustration above, for example, the collision labeled #1 were severe

enough to activate the front air bags, the front air bags would not be reactivated

in collision #2.

2017 NISSAN Consumer Safety & Air Bag Information Guide 9

FRONTAL COLLISIONS WITH OTHER VEHICLES

If the front end of your car should

go under a vehicle, the impact

probably will not activate the front

air bags.

A severe frontal collision involving

another vehicle, stationary or

moving, probably will activate the

front air bags.

The front air bags may or may not

be activated in a frontal collision

that occurs at an angle.

2017 NISSAN Consumer Safety & Air Bag Information Guide 10

OTHER FRONTAL COLLISIONS

If your vehicle should strike an

object in the road, such as a rock,

debris or hole, the front air bags

may or may not activate,

depending on the specific impact..

Hitting a pole is a situation in

which the front air bags may or

may not activate, depending on

the specific impact.

A severe collision with an

immovable object probably

will activate the front air bags.

2017 NISSAN Consumer Safety & Air Bag Information Guide 11

SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN SIDE-

IMPACT/ROLLOVER AIR BAG SYSTEMS

Supplemental side-impact air bags, curtain side-impact air bags, or curtain side-

impact/rollover air bags are available on all 2017 NISSAN vehicles. Side-impact air bags

are located on the outboard side of the front seat backs. Curtain side-impact air bags and

curtain side-impact/rollover air bags (if so equipped) are located in the left and right side

roof rails or in the upper part of the front door panels.

Side-impact air bags and curtain side-impact air bags are designed to inflate in higher-

severity side collisions, on the side where the vehicle is impacted. However, they may

inflate if the forces in another type of collision are similar to those of a higher-severity side-

impact. Curtain side-impact/rollover air bags are designed to inflate in certain types of

side-impact collisions and rollovers.

Curtain side-impact air bags and curtain side-impact/rollover air bags are different mainly

in their sensing systems: curtain side-impact air bags are activated primarily in a lateral

collision, whereas curtain side-impact/rollover air bags are activated in either a lateral

collision or a rollover. Since a rollover event lasts longer than a side-impact event, curtain

side-impact/rollover air bags are designed to remain inflated longer than curtain side-

impact air bags.

Side-impact air bags and curtain side-impact air bags, along with the proper use of seat

belts, help to cushion the impact force to the head and chest of the front occupants. In

most NISSAN vehicles, curtain side-impact air bags also help to cushion the impact force

to the head of rear outboard-seated occupants. These air bags can help save lives and

reduce serious injury. However, an inflating side-impact air bag, curtain side-impact air

bag, or curtain side-impact/rollover air bag may cause abrasions or other injuries. Refer to

your owner’s manual for information on how your vehicle is equipped.

Seat belts should be worn correctly and vehicle occupants seated upright. These air bags

inflate quickly in order to help protect the occupants. The force of an air bag inflating can

increase the risk of injury if the occupant is too close to or is against the air bag module

during inflation.

Like front air bags, an inflated side-impact air bag as well as an inflated curtain side-impact

air bag will deflate soon after the collision is over. As noted above, an inflated curtain side-

impact/rollover air bag will remain inflated for a short time afterward. See REPLACING

THE AIR BAGS earlier in this guide.

2017 NISSAN Consumer Safety & Air Bag Information Guide

SIDE AND OTHER COLLISIONS

*Curtain side-impact/rollover air bags (if so equipped) probably will also inflate,

depending on the collision.

On vehicles equipped with curtain

side-impact/rollover air bags, the

curtain air bags on both sides of the

vehicle are designed to activate in

certain types of rollovers. This function

is in addition to the side-impact

protection function described above.

The front air bags may not likely to

activate in this situation.

The side-impact and side-curtain air

bags may not activate in another

type of collision as they are

designed to inflate on the side

where the vehicle is impacted. They

may not inflate in certain side

collisions.

On vehicles equipped with side-

impact and side curtain-impact air

bags, the air bags on the side the

vehicle was impacted are designed

to inflate depending on the angle

and severity.* The front air bags may

not likely activate in this situation.

2017 NISSAN Consumer Safety & Air Bag Information Guide 13

OTHER SPECIFICS ABOUT SIDE-IMPACT, CURTAIN SIDE-IMPACT,

AND CURTAIN SIDE-IMPACT/ROLLOVER AIR BAG SYSTEMS

 Do not allow anyone sitting in the front seat to extend his or her hand out the window or

lean against the door.

 When sitting in the rear, do not hold onto the seatbacks of the front seats, hang

anything from the head restraint or push or pull on the seatback pocket as this may

interfere with the proper operation of the air bag systems. Be especially careful with

children, who should always be properly seated and restrained in the rear seat.

 Do not allow anyone to place their hand, leg or face near the side-impact air bag

modules on the side of the seatbacks of the front seats or near the curtain side-impact

air bag modules in the roof rails or in the front door panels

 Curtain side-impact/rollover air bags are designed to inflate not only in rollovers, but

also in near rollover situations. As a result, certain vehicle movements (for example,

during severe off-road driving) may cause these air bags to inflate.

 See the vehicle owner's manual for other important information about side-impact,

curtain side-impact, and curtain side-impact/rollover air bag systems and how your

vehicle is equipped.

CHILD SAFETY

WHENEVER A CHILD IS IN YOUR VEHICLE

The risk of serious or fatal injury to children in automobile collisions can be reduced with a

properly installed child restraint. Before you install a child restraint in your vehicle, please

consult the vehicle owner’s manual and the child restraint manufacturer’s instructions for

proper installation.

Child restraints for infants must be used in a

rear-facing direction and therefore must never

be used in the front seat. An inflating front

passenger air bag could seriously injure or kill your

child. According to statistics, children are safer

when properly restrained in the rear seat than in the

front seat. NISSAN and the federal government

recommend that children 12 and under should ride

in the rear seat, properly secured in child restraints,

booster seats, or seat belts, according to their size.

2017 NISSAN Consumer Safety & Air Bag Information Guide 14

If you must install a forward-facing child restraint in the front passenger seat, move the

passenger seat to the rearmost position. See the vehicle owner’s manual for details and

additional important information.

CHILD RESTRAINTS FOR INFANTS AND SMALL CHILDREN

Infants and small children should always be placed in an appropriate child restraint while

riding in the vehicle. Failure to properly use a child restraint can result in serious injury or

death.

Children and infants should never be carried on

your lap. It is not possible for even the strongest

adult to resist the forces of a severe collision. The

child could be crushed between the adult and parts

of the vehicle. Also, never put the same seat belt

around both your child and yourself, or another

child.

Always install the child restraint properly, and check that it is securely held in place by the

vehicle’s seat belt or LATCH system (if so equipped). An improperly installed child restraint

could lead to serious injury or death in a collision. See the vehicle owner’s manual and your

child restraint manufacturer’s instructions for complete details.

Child restraints specially designed for infants and small children are offered by several

manufacturers. When selecting any child restraint, keep the following points in mind:

1. The LATCH system (Lower Anchors and Tethers for CHildren) is a universal child

restraint system. This system – which may also be referred to as the ISOFIX or ISOFIX

compatible system – allows the child restraint to be installed into the vehicle without

the use of seat belts. Both the vehicle and child restraint must have LATCH system

capabilities.

2. Choose only a restraint with a label certifying that it complies with Federal Motor

Vehicle Safety Standard 213.

3. Always make sure the child restraint is appropriate for the age and size of your infant or

small child. Remember that as your child grows you will need to replace the child

restraint.

2017 NISSAN Consumer Safety & Air Bag Information Guide 15

4. Check, the child restraint in your vehicle to be sure it is compatible with the vehicle’s

seat and seat belt system.

5. If the child restraint is compatible with your vehicle, place your child in the child

restraint and check, the various adjustments to be sure the child restraint is compatible

with your child. Always follow all recommended procedures.

All U.S. states require that infants and small children be restrained in a certified child

restraint at all times while the vehicle is being operated.

THE LATCH SYSTEM (LOWER ANCHORS AND TETHERS FOR

CHILDREN)

Most 2017 NISSAN vehicles are equipped with universal child restraint lower anchors and

top tether anchors for the installation of child restraints equipped with LATCH attachments.

With this system, you do not have to use a vehicle seat belt to secure the child restraint.

Instead, special anchor points are utilized to install the child restraint, provided it is

compatible with the LATCH system. See the vehicle owner’s manual for child restraint

instruction details and additional important information.

SNUG KIDS™

The first of its kind, Snug Kids is our online guide to selecting a child restraint seat for

your NISSAN vehicle. Our certified Child Passenger Safety Technicians

have evaluated

numerous child restraint seats and have compiled their findings to create the Snug Kids™

Child Safety Seat Fit Guides. These guides include important tips on correct installation

procedures. Visit www.NISSANUSA.com/snugkids to view or download the latest guide

information for finding a child restraint system that is right for your Nissan vehicle.

2017 NISSAN Consumer Safety & Air Bag Information Guide 16

SEAT BELT SAFETY

If you are wearing a properly adjusted seat belt, your chances of being injured or killed in a

collision and/or the severity of injury may be greatly reduced. NISSAN strongly encourages

you and all of your passengers to buckle up every time you drive, even if your seating

position includes a supplemental air bag system. Most States require seat belts be worn at

all times when a vehicle is being driven.

Always route the shoulder belt over your shoulder and across your chest. Never place the

belt behind your back, under your arm or across your neck. The belt should be away from

your face and neck, but not falling off your shoulder. If available, the shoulder belt anchor

height should be adjusted to the position best suited for you (see the vehicle owner’s

manual for more detail). Position the lap belt as low as possible AROUND YOUR HIPS,

NOT YOUR WAIST. A lap belt worn too high could increase the risk of internal injuries in a

collision. Be sure the seat belt tongue is securely fastened into the proper buckle.

2017 NISSAN Consumer Safety & Air Bag Information Guide 17

For the seat belt to be most effective when the vehicle is in motion, the seatback should be

upright. Do not ride in a moving vehicle when the seatback is reclined. This can be

dangerous, as the shoulder belt will not be against your body. In a collision, you could be

thrown into it and receive neck or other serious injuries. You could also slide under the lap

belt and receive serious internal injuries. Always sit well back in the seat with both feet on

the floor and adjust the seat belt properly.

OTHER SPECIFICS ABOUT SEAT BELTS

 Do not wear the seat belt inside out or twisted.

 Do not allow more than one person to use the same seat belt.

 Never carry more people in the vehicle than there are seat belts.

 If the seat belt warning light illuminates continuously while the ignition is turned ON with

all doors closed and all seat belts fastened, it may indicate a malfunction in the system;

have the system checked by a NISSAN dealer as soon as possible.

 See the vehicle owner’s manual for more detailed information to help you better

understand the important safety warnings, system features, operation and maintenance

of your vehicle’s seat belts.

 Always have seat belt assemblies, including retractors and attaching hardware,

inspected by a Nissan dealer after any collision.

CONCERN FOR YOUR SAFETY

NISSAN urges you to always use your available seat belt restraint system whenever you

drive, even if your vehicle is equipped with supplemental air bags. Please ask all of your

passengers to buckle up too. For children, make sure they are properly secured in an

appropriate child restraint or booster seat.* Seat belts do save lives. See the vehicle

owner’s manual for details.

* Please see the vehicle owner’s manual and child restraint manufacturer’s instructions for complete

details.

2017 NISSAN Consumer Safety & Air Bag Information Guide 18

NISSAN’S CUSTOMER CARE PROGRAM

NISSAN CARES...

Both NISSAN and your NISSAN dealer are dedicated to serving your automotive needs.

Your complete satisfaction with your vehicle and your NISSAN dealer are our primary

concerns. Your NISSAN dealer is available to assist you with your automobile sales, pats,

and service requirements.

If, however, a situation arises that you believe has not been addressed to your satisfaction,

we ask that you take the following steps:

STEP 1:

Discuss the situation with the dealership’s manager. If a problem still exists, contact the

dealership’s Consumer Affairs Manager or owner. They are best equipped to resolve the

matter for you.

STEP 2:

If the concern still has not been addressed to your satisfaction, please contact our

(NISSAN’s) Consumer Affairs Department using our toll-free telephone number:

1-800-NISSAN-1 (1-800-647-7261)

The Consumer Affairs Department will ask for the following information:

 Your name, address, and telephone number

 Vehicle Identification Number (on dashboard)

 Date of purchase

 Current odometer reading

 Your NISSAN dealer’s name

 Details of the concern

On the other hand, you can write to NISSAN with the above information at:

NISSAN North America, Inc.

Consumer Affairs Department

P.O. Box 685003

Franklin, TN 37068-5003

STEP 3:

In the event that you believe NISSAN has been unable to satisfactorily address the issue

with your vehicle, a special automotive complaint resolution program called BBB AUTO

LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently

operates the BBB AUTO LINE program.

2017 NISSAN Consumer Safety & Air Bag Information Guide 19

For information about the BBB AUTO LINE in your area, please call us (NISSAN) toll-free

at 1-800-NISSAN-1 (1-800-647-7261). We will be happy to provide you with information

about BBB AUTO LINE. On the other hand, you may contact the BBB directly:

BBB Auto Line

Council of Better Business Bureaus, Inc.

3033 Wilson Blvd. Suite 600

Arlington, VA 22203-4838

1-800-955-5100

If you call the BBB, its staff will take down details of your complaint by telephone. They will

ask for the same information as described in Step 2.

The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB

will attempt to assist you to resolve the problem during mediation. If a satisfactory

resolution has not been achieved during mediation, you will have the opportunity to

personally present your case before an impartial arbitrator or three-person panel. The

arbitrator(s) will make a decision after the arbitration hearing.

The BBB will, in most cases, send you a final decision within forty (40) days- (plus seven if

you have not contacted the proper person from the dealership or NISSAN) unless you

delay the process. If you accept the decision, it will be legally binding on you and NISSAN.

If you do not accept the decision, it will not be legally binding on you and NISSAN.

(However, in some states, if the decision is not accepted, it may be introduced either by

you or by NISSAN, as evidence in any potentially related court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with

applicable Federal law and regulations. In states where BBB AUTO LINE is available, you

are required to use BBB AUTO LINE before exercising rights or seeking remedies under

Title I of the Federal Magnuson-Moss Warranty Act, 15 U.S.C. §2301, et. seq. If you

choose to seek remedies other than those created by Title I of the Magnuson-Moss

Warranty Act, (for example, under state law), that Federal Act does not require you to first

use BBB AUTO LINE. The program is still available to you, however, and may be of

considerable assistance. Some states specify that informal dispute settlement mechanisms

such as BBB AUTO LINE must be used before you may file a lawsuit under state law,

and/or before you may have certain other rights or remedies available under state law. In

accordance with those states’ laws, NISSAN requires the prior use of BBB AUTO LINE in

good faith before you resort to such other processes, file a lawsuit, or seek other remedies

provided by state law. Please see the Supplement to 2017 NISSAN Warranty Information

Booklet & 2017 NISSAN Owner’s Manual for additional information.

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