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  3. WF-1000XM4
WF-1000XM4

Sony WF-1000XM4 Owner's manual

  • Hello! I'm your assistant, here to help with the service manual for the Sony Wireless Noise Canceling Stereo Headset YY2948. This document provides critical information regarding device repair, maintenance, specifications, and component replacement. I've read through it and understand its contents, so don't hesitate to ask any questions you might have.
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    What should I do if there is a leakage or misuse of this information?
    What is the replacement policy for Korean and Taiwanese models?
SERVICE MANUAL
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or confi guration services of the Sony products (hereinafter the “Repair services”) under the ser-
vice agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is
forbidden.
(2) Only the Authorized Servicer’s offi cers, employees or subcontractors (including their offi cers and employees) whose duties justify a need-to-know and who have agreed to hold
confi dential this information (collectively hereinafter the “Permitted users”) are permitted to access and use this information. To disclose or disseminate to any person other than the
Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
[email protected].com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confi rm that this information is up-to-date before using it.
Sony CONFIDENTIAL
For Authorized Servicer
Sony Corporation
9-896-694-01
2021F33-1
© 2021.06
WF-1000XM4
YY2948
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type.
注意
如果电池更换不当会有爆炸危险
只能用同样类型或等效类型的电池来更换
IMPORTANT NOTE:
WF-1000XM4/YY2948 sold in Korea and Taiwan area are replaced
rather than repaired.
For Korea and Taiwan area, refer to the separately issued service
manual dedicated for the Korean and Taiwan area models.
Information on Korean and Taiwan area models are not included
in this service manual.
SERVICE MANUAL
Sony CONFIDENTIAL
For Authorized Servicer
US Model
Canadian Model
AEP Model
UK Model
E Model
Australian Model
Chinese Model
PX Model
SPECIFICATIONS
Ver. 1.0 2021.06
• This unit has two types of model names. In addi-
tion, there are no individual model names for the left
and right headset, charging case.
• The left and right headset, charging case included
in the WF-1000XM4/YY2948 are required to repair-
ing. Check in advance that you have the left and
right headset, the charging case.
WF-1000XM4
YY2948
IMPORTANT NOTE:
WF-1000XM4/YY2948 sold in Korea and Taiwan area are replaced
rather than repaired.
For Korea and Taiwan area, refer to the separately issued service
manual dedicated for the Korean and Taiwan area models.
Information on Korean and Taiwan area models are not included
in this service manual.
• WF-1000XM4/YY2948 are composed of following units.
Left side Headset
Right side Headset
Charging case
(Except CH) (CH)
Headset
Model: YY2948
Power source:
DC 3.85 V: Built-in lithium-ion rechargeable battery
DC 5 V: When charged using USB
Operating temperature:
0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption:
1 W (Headset), 3 W (Charging case)
Mass:
Approx. 7.3 g × 2 (0.26 oz × 2) (Headset (including earbud tips (M)))
Approx. 41 g (1.45 oz) (Charging case)
Included items:
Wireless Noise Canceling Stereo Headset (1)
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Earbud tips: S (orange) (2), M (green) (2), L (light blue) (2)
Charging case (1)
Communication specification
Communication system:
Bluetooth Specification version 5.2
Output:
Bluetooth Specification Power Class 1
Frequency band:
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Design and specifications are subject to change without notice.
System requirements for battery charge
using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an
output current of 0.5 A (500 mA) or more
• Do not use a USB adaptor that exceeds the maximum output of 13 W
(5 V, 2.6 A). (US, CND, LA, PX)
Compatible iPhone/iPod models
iPhone SE (2nd generation), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11,
iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus,
iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s,
iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (7th generation),
iPod touch (6th generation)
(As of February 2021)
Operating frequency (AEP, UK):
Bluetooth: 2,400 MHz - 2,483.5 MHz
Maximum output power (AEP, UK):
Bluetooth: < 10 dBm
Qi: 110 kHz - 205 kHz
WIRELESS NOISE CANCELING STEREO HEADSET
Photo: Headset (L-ch)
Photo: Charging case
Photo: Headset (R-ch)
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Trademarks
• Apple, iPhone, iPod and iPod touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
• Use of the Made for Apple badge means that an accessory has been
designed to connect specifically to the Apple product(s) identified in
the badge, and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the operation of
this device or its compliance with safety and regulatory standards.
• Google and Android are trademarks of Google LLC.
• The Bluetooth® word mark and logos are registered trademarks
owned by the Bluetooth SIG, Inc. and any use of such marks by Sony
Corporation is under license.
• USB Type-C® and USB-C® are registered trademarks of USB
Implementers Forum.
• Other trademarks and trade names are those of their respective
owners.
Design and specifi cations are subject to change
without notice.
WF-1000XM4
9
Sony CONFIDENTIAL
For Authorized Servicer
SECTION 2
PARTS LIST
Headset (L-ch)
A5036887A YY2948_L (B) _CN_SV (Headset: L-ch) (Black) (CH)
A5036888A YY2948_L (S) _CN_SV (Headset: L-ch)
(Platinum Silver) (CH)
A5036889A YY2948_L (B) _E_SV (Headset: L-ch) (Black)
(E, AUS, RU)
A5036890A YY2948_L (S) _E_SV (Headset: L-ch)
(Platinum Silver) (E, AUS, RU)
A5036891A YY2948_L (B) _UC_SV (Headset: L-ch) (Black)
(US, CND, PX, LA)
A5036892A YY2948_L (S) _UC_SV (Headset: L-ch)
(Platinum Silver) (US, CND, PX, LA)
A5036893A YY2948_L (B) _CE7_SV (Headset: L-ch) (Black)
(AEP, UK)
A5036894A YY2948_L (S) _CE7_SV (Headset: L-ch)
(Platinum Silver) (AEP, UK)
Ref. No. Part No. Description Remark
Headset (R-ch)
A5036899A YY2948_R (B) _CN_SV (Headset: R-ch) (Black) (CH)
A5036900A YY2948_R (S) _CN_SV (Headset: R-ch)
(Platinum Silver) (CH)
A5036901A YY2948_R (B) _E_SV (Headset: R-ch) (Black)
(E, AUS, RU)
A5036902A YY2948_R (S) _E_SV (Headset: R-ch)
(Platinum Silver) (E, AUS, RU)
A5036903A YY2948_R (B) _UC_SV (Headset: R-ch) (Black)
(US, CND, PX, LA)
A5036904A YY2948_R (S) _UC_SV (Headset: R-ch)
(Platinum Silver) (US, CND, PX, LA)
A5036905A YY2948_R (B) _CE7_SV (Headset: R-ch) (Black)
(AEP, UK)
A5036906A YY2948_R (S) _CE7_SV (Headset: R-ch)
(Platinum Silver) (AEP, UK)
Ref. No. Part No. Description Remark
• Refer to “COLOR VARIATIONS” on page 3 about color variation of
the unit.
Note 1: The headset repair parts do not include the noise isolation ear piece.
The noise isolation ear piece can be replaced with a new part as a
single item.
Refer to “3. ACCESSORIES” on page 11.
Note 2: When replacing the headset with a new part, be sure to refer the
“HEADSET REPLACING METHOD” on page 6, and perform it.
Note 1: The headset repair parts do not include the noise isolation ear piece.
The noise isolation ear piece can be replaced with a new part as a
single item.
Refer to “3. ACCESSORIES” on page 11.
Note 2: When replacing the headset with a new part, be sure to refer the
“HEADSET REPLACING METHOD” on page 6, and perform it.
- See next page for Charging case -
WF-1000XM4
10
Sony CONFIDENTIAL
For Authorized Servicer
Charging case
A5036911A YY2948_CASE (B) _CN_SV (Charging case) (Black)
(CH)
A5036912A YY2948_CASE (S) _CN_SV (Charging case)
(Platinum Silver) (CH)
A5036913A YY2948_CASE (B) _E_SV (Charging case) (Black)
(E, AUS, RU)
A5036914A YY2948_CASE (S) _E_SV (Charging case)
(Platinum Silver) (E, AUS, RU)
A5036915A YY2948_CASE (B) _UC_SV (Charging case) (Black)
(US, CND, PX, LA)
A5036916A YY2948_CASE (S) _UC_SV (Charging case)
(Platinum Silver) (US, CND, PX, LA)
A5036917A YY2948_CASE (B) _CE7_SV (Charging case) (Black)
(AEP, UK)
A5036918A YY2948_CASE (S) _CE7_SV (Charging case)
(Platinum Silver) (AEP, UK)
Ref. No. Part No. Description Remark
• Refer to “COLOR VARIATIONS” on page 3 about color variation of
the unit.
Note 1: The charging case repair parts do not include the headset.
Note 2: When the charging case is replaced with a new part, the serial number
will change.
Ref. No. Part No. Description Remark
WF-1000XM4
11
Sony CONFIDENTIAL
For Authorized Servicer
SECTION 3
ACCESSORIES
502798112 OPERATING INSTRUCTIONS
(ENGLISH, FRENCH, SPANISH, RUSSIAN, ARABIC,
TRADITIONAL CHINESE, KOREAN)
(US, CND, E, AUS, PX, RU, LA)
502798121 OPERATING INSTRUCTIONS
(SIMPLIFIED CHINESE) (CH)
502798911 OPERATING INSTRUCTIONS
(ENGLISH, FRENCH, GERMAN, SPANISH, DUTCH,
SWEDISH, ITALIAN, PORTUGUESE, DANISH,
FINNISH, NORWEGIAN, POLISH, GREEK,
CZECH, HUNGARIAN, BULGARIAN, SLOVAK,
SLOVENIAN, CROATIAN, ROMANIAN,
SERBIAN, UKRAINIAN) (AEP, UK)
502798211 REFERENCE GUIDE
(ENGLISH, FRENCH, SPANISH) (US, CND, PX, LA)
502798221 REFERENCE GUIDE (SIMPLIFIED CHINESE) (CH)
502798232 REFERENCE GUIDE (ENGLISH,
TRADITIONAL CHINESE, KOREAN) (E, AUS, RU)
502798242 REFERENCE GUIDE (RUSSIAN, ARABIC)
(E, AUS, RU)
502799012 REFERENCE GUIDE (ENGLISH, FRENCH,
GERMAN, SPANISH, DUTCH, SWEDISH, ITALIAN,
PORTUGUESE, DANISH, FINNISH, NORWEGIAN)
(AEP, UK)
502799022 REFERENCE GUIDE (POLISH, GREEK, CZECH,
HUNGARIAN, BULGARIAN, SLOVAK, SLOVENIAN,
CROATIAN, ROMANIAN, SERBIAN) (AEP, UK)
501 100100721 USB TYPE-C TO A CABLE V (USB Type-C® cable
(USB-A to USB-C®) (approx. 20 cm))
502 502591801 EAR PIECE (S), NOISE ISOLATION
(Earbud tip: size S) (1 piece)
(Outside: BLACK/Inside: ORANGE) (for Black)
502 502591811 EAR PIECE (S), NOISE ISOLATION
(Earbud tip: size S) (1 piece)
(Outside: GRAY/Inside: ORANGE)
(for Platinum Silver)
503 502591901 EAR PIECE (M), NOISE ISOLATION
(Earbud tip: size M) (1 piece)
(Outside: BLACK/Inside: GREEN) (for Black)
503 502591911 EAR PIECE (M), NOISE ISOLATION
(Earbud tip: size M) (1 piece)
(Outside: GRAY/Inside: GREEN) (for Platinum Silver)
504 502592101 EAR PIECE (L), NOISE ISOLATION
(Earbud tip: size L) (1 piece)
(Outside: BLACK/Inside: LIGHT BLUE) (for Black)
504 502592111 EAR PIECE (L), NOISE ISOLATION
(Earbud tip: size L) (1 piece)
(Outside: GRAY/Inside: LIGHT BLUE)
(for Platinum Silver)
• Refer to “COLOR VARIATIONS” on page 3 about color variation of
the unit.
Earbud tips
orange
(size S)
green
(size M)
light blue
(size L)
502 503 504
501
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm) (1)
How to remove the earbud tip
How to install the earbud tip
shaft
• After attaching the earbud tip, be sure to check that the color
of the earbud tip shaft (orange, green, light blue) is not visible.
/