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Armstrong World Industries Flooring Flooring, Flooring User manual

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FELT & FIBERGLASS
PRODUCTS
VINYL SHEET FLOORING
FLOOR CARE AND WARRANTY GUIDE
WARRANTY
WARRANTY REQUIREMENTS
Proper installation plays a key role in the performance of Armstrong
®
floors. Installation defects are not covered by our warranty and are
the responsibility of your installer. Armstrong floors should be installed
according to the Armstrong Guaranteed Installation System. This
means that Armstrong installation products specifically designed for
Armstrong floors should be used when installing Armstrong floors.
If the Armstrong Guaranteed Installation System is followed, we
guarantee that, for the specified warranty period, from the date of
purchase:
• Theflooredgeswon’tcurl
• Thefloorseamswon’topen
• ThefloorwillstaybondedifinstalledwithanArmstrong
permanent adhesive
• Armstrongadhesives,underlaymentsandseamtreatmentswon’t
stain the floor
• Thefloorwillnotcrackoverunderlaymentjoints
LIFETIME LIMITED
RESIDENTIAL WARRANTY
Product Line(s): Duality Premium & Premium Plus
For the lifetime of your floor, your floor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotpermanentlystainfromcommonhouseholdstains
• Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
• Willnotpermanentlystainfromrubber-backedmats
• Willnotpermanentlyscufffromshoesoles
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefectsforthelifetimeofthe
product
• Willnotwearthroughforthelifetimeoftheproduct*
Years1-25–Materialandlaborifprofessionallyinstalled
Years26–lifeofthefloor–Materialonly
†
The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse
.
25-YEAR PLUS LIMITED
RESIDENTIAL WARRANTY
Product Line(s): CushionStep Best
For25yearsfromthedateofpurchase,yourfloor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotpermanentlystainfromcommonhouseholdstains
• Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
• Willnotpermanentlystainfromrubber-backedmats
• Willnotpermanentlyscufffromshoesoles
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefectsforthelifetimeofthe
product
• Willnotwearthroughforthelifetimeoftheproduct*
†The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
20-YEAR PLUS LIMITED
RESIDENTIAL WARRANTY
Product Line(s): Starstep
For20yearsfromthedateofpurchase,yourfloor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotpermanentlystainfromcommonhouseholdstains
• Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
• Willnotpermanentlystainfromrubber-backedmats
• Willnotpermanentlyscufffromshoesoles
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefectsforthelifetimeofthe
product
• Willnotwearthroughforthelifetimeoftheproduct*
†The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
2
15-YEAR LIMITED
RESIDENTIAL WARRANTY
Product Line(s): Memories, CushionStep Better
For15yearsfromthedateofpurchase,yourfloor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotwearthrough*
• Willnotpermanentlystainfromcommonhouseholdstains
• Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
• Willnotpermanentlystainfromrubber-backedmats
• Willnotpermanentlyscufffromshoesoles
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefects
†The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
10-YEAR LIMITED
RESIDENTIAL WARRANTY
Product Line(s): Station Square, CushionStep Good, Flexstep
For10yearsfromthedateofpurchase,yourfloor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotwearthrough*
• Willnotpermanentlystainfromcommonhouseholdstains
• Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
• Willnotpermanentlystainfromrubber-backedmats
• Willnotpermanentlyscufffromshoesoles
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefects
†
The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
7-YEAR LIMITED
RESIDENTIAL WARRANTY
Product Line(s): Canyon Creek
For 7 years from the date of purchase, your floor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotwearthrough*
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefects
†The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
5-YEAR LIMITED
RESIDENTIAL WARRANTY
Product Line(s): CushionStep Value, Initiator
For5yearsfromthedateofpurchase,yourfloor:
• Willnotrip,tearorgougefromnormalhouseholduse.(Movement
of large appliances requires special handling).
• Willnotpermanentlyindentwhenproperfloorprotectorsare
used
†
• Willnotwearthrough*
• Willnotfadeordiscolorfromheatorsunlight
• Willnotdiscolorfrommoistureorunderlaymentpanels
• Willnotcontainmanufacturingdefects
†
The heavier the item, the wider the floor protectors should be.
*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.
1-YEAR LIMITED
RESIDENTIAL WARRANTY
Product Line(s): CushionStep Value, Initiator
For 1 years from the date of purchase, your floor:
• Willnotcontainmanufacturingdefects
Armstrong Residential Warranties
• Covertheflooringmaterialfromdateoforiginalpurchaseforthe
time period specified
• Applytooriginalpurchaserforfloorsinowneroccupiedortenant
occupied residences.
• Coveronlyfloorsgradedasregularor“firstquality”
• Arelimitedtoonereplacementfloorforrip,tear,gougeor
discolorationfrommoistureorunderlaymentpanels(Ifcoveredin
warranty description above)
Warranty Support
If any of the above should occur within the specified warranty period,
Armstrong will either repair the defective area or replace the floor
with comparable Armstrong flooring of similar color, pattern, and
quality at our option. And, if your floor was professionally installed
using the Armstrong Guaranteed Installation Systems, Armstrong will
also pay reasonable labor costs, one time only, for the warranty period
specified(withtheexceptionoflifetimewarrantywherelaboris
coveredfor25years)forthedirectrepairsorreplacement.
Armstrongexcludesandwillnotpayincidentalorconsequential
damagesunderthiswarranty.Bythiswemeananyloss,expense,or
damage other than to the flooring itself that may result from a defect
intheflooring.Noimpliedwarrantiesextendbeyondthetermsof
this written warranty.
Pleasenote:Somejurisdictionsdonotallowexclusionorlimitations
of incidental or consequential damages or limitations on how long an
impliedwarrantylasts,sotheabovelimitationsorexclusionsmaynot
apply to you. This warranty gives you specific legal rights, and you may
alsohaveotherrights,whichvaryfromjurisdictiontojurisdiction.
ThiswarrantyappliestofloorspurchasedafterNovember1,2010.
In Canada, these warranties are offered by Armstrong World
Industries Canada, LTD.
3
4
What should you do if you have a problem?
WewantyoutobehappywithyourArmstrongfloor.Ifyou’renot,
call your retail store. They can answer your questions and, if necessary,
begin to process a claim. If you have further questions, please contact
usat18002333823.PLEASEKEEPYOURRECEIPT.Thereceiptis
required to verify proof of purchase and purchase date.
What is NOT covered by this warranty?
• Damagecausedbyfire,floodingorintentionalabuse.
• Damagecausedbyvacuumcleanerbeaterbar,casterwheels,spiked
heelshoes,andcuttingfromsharpobjects.
• Lossofgloss/scratching.
• Minorcolor,shadeortexturevariationsbetweensamplesor
printed color photography and the actual material.
• Commercialuseofresidentialproducts
• Constructionorinstallationrelateddamage
• Floorsdamagedbyexcessivemoisturesuchaswaterleakage
• Installationdefects
• Dissatisfactionduetoimpropermaintenance
• Damagecausedbyimproperfurniturerestsandfloorprotectors,
and moving appliances across the floor without adequate
protection.
–Whenmovingappliancesorheavyfurniture,layaplywood
panelonyourfloorand“walk”theitemacrossit.This
protects your floor from scuffing and tears.
• Discolorationordamagecausedbyadhesivesorfloorcare
products not recommended by Armstrong
• Floorsthatareinstalledinotherthanowneroccupiedortenant
occupied residences
Warranty Definitions
• Wearorwear-throughmeanslossofthefloordesigndueto
normal household use
• Normalhouseholdusemeanscommondailyactivitiesinthehome
• Manufacturingdefectmeansavisualorconstructiondeficiency
resulting from the manufacturing process
15-YEAR LIMITED
LIGHT COMMERCIAL WARRANTY
Product Line(s): Duality Premium Plus
What is covered and for how long?
TheArmstrong15-yearlimitedlightcommercialwarrantymeansthat
for15yearsfromthedateofpurchase,thefloorlistedabove:
• Willnotpermanentlystainfromcommonhouseholdstains
•Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
•Willnotpermanentlyscufffromshoesoles
•Willnotfadeordiscolorfromheatorsunlight
•Willnotdiscolorfrommoistureorunderlaymentpanels
•Willnotcontainmanufacturingdefects
Installation
Armstrong warrants the installation integrity of these products for
15yearsfromthedateofpurchase.Installationintegritymeansthat
the products are installed according to the Armstrong Guaranteed
Installationmanual,F-5061.TheF-5061manualisrevisedonayearly
basis, and floors must be installed according to the recommendations
containedintheissueofF-5061thatiscurrentandavailableatthe
time of installation.
Terms
Within Five Years: If a defect covered by this warranty is
reported to Armstrong in writing within five years of purchase,
Armstrong will supply new material of the same or similar grade
sufficient to repair or replace the defective material. Armstrong will
also pay reasonable labor costs..
Within Ten Years: If a defect covered by this warranty is
reported to Armstrong in writing after five years but within ten years
of purchase, Armstrong will supply new material of the same or similar
grade sufficient torepair or replace the defective material. Armstrong
willalsopay50%ofthereasonablelaborcosts.
After Ten Years: If a defect covered by this warranty is reported
to Armstrong in writing after ten years but within fifteen years of
purchase, Armstrong will supply new material of the same or similar
grade sufficient torepair or replace the defective material. Armstrong
will not pay labor costs. Per the terms above, Armstrong, at our
discretion, reserves the right to recommend a repair as the primary
option, if one can be facilitated. Full replacement will only be sought if
circumstancesexistwhererepairisnotfeasible.
Inspection of the material prior to installation is recommended.
Armstrong will not pay labor costs to repair or replace material
with defects that were apparent before or noticed at the end of
installation.
If a defect covered by this warranty is reported to Armstrong in
writing,Armstrongwillprovideaone-timeonlyreplacementofthe
floor per unit, and not for multiple complaints of the same nature, for
the lifetime of the floor.
Exclusions
The following are not covered by this warranty:
• Impropermaintenance
• Improperinstallation
• Bucklingofthefloorwheninstalledbythelooselaymethod
• Differencesbetweenproductsandsamplesorphotographs
• Indentationfromimproperloadingincludinghighheels,spikeshoes,
• Rollingloads,chairs,orotherfurniturenotusingfloorprotectors
• Failureofthefloortoadheretothesubfloordueto,forexample,
• Moisture,alkalineorhydrostaticpressurefromthesubfloor
• Inappropriateend-useractivities
• Damagecausedbyfire,floodingorintentionalabuse.
10-YEAR LIMITED
LIGHT COMMERCIAL WARRANTY
Product Line(s): Duality Premium
What is covered and for how long?
TheArmstrong10-yearlimitedlightcommercialwarrantymeansthat
for10yearsfromthedateofpurchase,thefloorlistedabove:
•Willnotpermanentlystainfromcommonhouseholdstains
•Willnotpermanentlystainfromtrafficstainsincludingasphalt
driveway sealer
•Willnotpermanentlyscufffromshoesoles
•Willnotfadeordiscolorfromheatorsunlight
•Willnotdiscolorfrommoistureorunderlaymentpanels
•Willnotcontainmanufacturingdefects
5
Installation
Armstrong warrants the installation integrity of these products for
10yearsfromthedateofpurchase.Installationintegritymeansthat
the products are installed according to the Armstrong Guaranteed
Installationmanual,F-5061.TheF-5061manualisrevisedonayearly
basis, and floors must be installed according to the recommendations
containedintheissueofF-5061thatiscurrentandavailableatthe
time of installation.
Terms
Within Two Years: If a defect covered by this warranty is
reported to Armstrong in writing within two years of purchase,
Armstrong will supply new material of the same or similar grade
sufficient to repair or replace the defective material. Armstrong will
also pay reasonable labor costs.
Within Five Years: If a defect covered by this warranty is
reported to Armstrong in writing after two years but within five years
of purchase, Armstrong will supply new material of the same or similar
grade sufficient torepair or replace the defective material. Armstrong
willalsopay50%ofthereasonablelaborcosts.
After Five Years: If a defect covered by this warranty is reported
to Armstrong in writing after five years but within ten years of
purchase, Armstrong will supply new material of the same or similar
grade sufficient to repair or replace the defective material. Armstrong
will not pay labor costs. Per the terms above, Armstrong, at our
discretion, reserves the right to recommend a repair as the primary
option, if one can be facilitated. Full replacement will only be sought if
circumstancesexistwhererepairisnotfeasible.
Inspection of the material prior to installation is recommended.
Armstrong will not pay labor costs to repair or replace material
with defects that were apparent before or noticed at the end of
installation.
If a defect covered by this warranty is reported to Armstrong in
writing,Armstrongwillprovideaone-timeonlyreplacementofthe
floor per unit, and not for multiple complaints of the same nature, for
the lifetime of the floor.
Exclusions
The following are not covered by this warranty:
• Impropermaintenance
• Improperinstallation
• Bucklingofthefloorwheninstalledbythelooselaymethod
• Differencesbetweenproductsandsamplesorphotographs
• Indentationfromimproperloadingincludinghighheels,spikeshoes,
• Rollingloads,chairs,orotherfurniturenotusingfloorprotectors
• Failureofthefloortoadheretothesubfloordueto,forexample,
• Moisture,alkalineorhydrostaticpressurefromthesubfloor
• Inappropriateend-useractivities
• Damagecausedbyfire,floodingorintentionalabuse.
Applications
Duality Premium and Premium Plus meets ASTM
F1303, Type I, Grade 2 specifications
Intended Applications:
•Homeandmultifamilydwellingsandcommonareasupto100SY
•Privatelyownedin-housebusinessestoincludedaycarecenters,
doctor/dentistoffices,andbeautysalons/barbershops
•Residencebathroomsandkitchensinmultifamilyunits.
Non-intendedApplications:
•Anywherecommercialcleaningmachineswillbeused
•Corridors
•Largediningareas
•Assisted-living
•Commercialapplications(education/institutional,hospital/health
care,retail/mercantile,office,hospitality)
THEREARENOTWARRANTIESBEYONDTHISEXPRESSED
WARRANTY.ALLOTHERWARRANTIES,INCLUDING
WARRANTIESOFMERCHANTABILITYORFITNESSOF
APARTICULARPURPOSE,AREEXCLUDEDARMSTRONG
EXCLUDESANYLIABILITYFORLOSTPROFITSORANYOTHER
INDIRECT,SPECIAL,ORCONSEQUENTIALDAMAGES.
THEREMEDIESCONTAINEDHEREINARETHEONLYREMEDIES
AVAILABLEFORBREACHOFTHISWARRANTY.
WARRANTY OWNER
Thiswarrantyextendsonlytotheoriginalend-user.
What should you do if you have a problem?
WewantyoutobehappywithyourArmstrongfloor.Ifyou’renot,
call your retail store. They can answer your questions and, if necessary,
begin to process a claim. If you have further questions, please contact
usat18002333823.PLEASEKEEPYOURRECEIPTOROBTAINIT
FROMTHEORIGINALPURCHASER.Thereceiptisrequiredtoverify
proof of purchase and purchase date.
ThiswarrantyappliestofloorspurchasedafterNovember,2010.
CARE AND MAINTENANCE
Proper care and maintenance will help ensure your floor always looks
its best. Simply follow our maintenance and prevention steps outlined
below.
CAUTION:Mostdamagetonewfloorsisdonewhenmoving
kitchenappliances.Cautionshouldbeobservedsoanyheavyobjects,
particularly kitchen appliances, do not gouge and tear material.
Whenmovingheavyobjectsintoplace,alwaysusehardboardor
underlayment panels to protect floor. Use strips of hardboard
under feet of appliances as they are moved into final position. Tilt
appliance slightly to remove strips. To further protect against heavy,
sharp-edgedfurnitureandappliancelegs,theuseoffloorprotectors
is recommended. Your Armstrong retailer can help select the right
protectors.
Immediately After Installation
• Protectthesealedseamsonyourflooringpertheinstallation
instructions. This will ensure proper seam bond. If your seams are
disturbedbeforethey’redry,permanentdamagemayresult.
• Maintainroomtemperatureat65°F(18°C)for48hoursafter
installation is completed. This assures proper curing, setting and
bonding of products.
• Ifyourfloorhasbeeninstalledwiththefull-spreadinstallation
method, then the adhesive under your floor needs time to
thoroughly dry after installation. Therefore, we recommend that you
do not scrub or wash your floor for five days.
Customer Relations and Technical Services
1 800 233 3823 or www.armstrong.com
All trademarks are owned by AWI Licensing Company.
© 2011 AWl Licensing Company
F-8498-111
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Caring for Your Floor
• Sweeporvacuumregularlytoremoveloosedirt,whichcan
scratch your floor. NOTE: We do not recommend vacuums that
have a beater bar as it can visibly damage your flooring surface.
Additionally, we do not recommend electric brooms with hard
plastic bottoms with no padding as use may result in discoloration
and deglossing.
• NeverusehighlyabrasivescrubbingtoolsonanyArmstrongfloor.
• WashyourfloorregularlywithArmstrong
®
Once’nDone
®
Resilient & Ceramic Floor Cleaner.
• Forheavydutycleaning,useArmstrongNewBeginning
®
Resilient
Deep Cleaning Floor Stripper.
• DoNOTusedetergents,abrasivecleaners,or“mopandshine”
products. These products may leave a dull film on your floor.
• Overtime,iftheshineonyourfloorbeginstodull,Armstrong
ShinekeeperResilientHighGlossFloorFinish,orSatinkeeper
®
ResilientLowGlossFloorFinishcanbeusedtorenewyourfloor’s
shine.DoNOTusepastewaxorsolvent-basedpolishes.
• Vinylflooring,likeothertypesofsmoothfloors,canbecome
slippery when wet. Allow time for floor to dry after washing.
Immediately wipe up wet areas from spills, foreign substances, or
wet feet.
Proactive protection for your floor
• Whenmovingappliancesorheavyfurniture,layaplywoodpanel
onyourfloorand“walk”theitemacrossit.Thisprotectsyourfloor
from scuffing and tears. Never slide furniture or appliances directly
over your floor.
• Usefloorprotectors,suchasArmstrongFloorProtectors,on
furniture to reduce indentation. The heavier the item, the wider the
floor protector needed.
• Donotuserollingcasters.Theycandamagethefloor.
• Placeawalk-offmatatoutsideentrancestoreducetheamount
of dirt brought into your home. We strongly recommend mats
withoutalatexorrubberbackingsincethesebackingscancause
permanent discoloration.
• AllArmstrongfloorcareproductshavebeenspecificallydeveloped
to care for Armstrong floors. You may purchase Armstrong floor
care products at your local flooring retailer.
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