Armstrong World Industries Flooring Flooring User manual

Brand: Armstrong World Industries

Model: Flooring Flooring

Type: User manual

This manual is also suitable for

Flooring

FELT & FIBERGLASS

PRODUCTS

VINYL SHEET FLOORING

FLOOR CARE AND WARRANTY GUIDE

WARRANTY

WARRANTY REQUIREMENTS

Proper installation plays a key role in the performance of Armstrong

floors. Installation defects are not covered by our warranty and are

the responsibility of your installer. Armstrong floors should be installed

according to the Armstrong Guaranteed Installation System. This

means that Armstrong installation products specifically designed for

Armstrong floors should be used when installing Armstrong floors.

If the Armstrong Guaranteed Installation System is followed, we

guarantee that, for the specified warranty period, from the date of

purchase:

• Theflooredgeswon’tcurl

• Thefloorseamswon’topen

• ThefloorwillstaybondedifinstalledwithanArmstrong

permanent adhesive

• Armstrongadhesives,underlaymentsandseamtreatmentswon’t

stain the floor

• Thefloorwillnotcrackoverunderlaymentjoints

LIFETIME LIMITED

RESIDENTIAL WARRANTY

Product Line(s): Duality Premium & Premium Plus

For the lifetime of your floor, your floor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotpermanentlystainfromcommonhouseholdstains

• Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

• Willnotpermanentlystainfromrubber-backedmats

• Willnotpermanentlyscufffromshoesoles

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefectsforthelifetimeofthe

product

• Willnotwearthroughforthelifetimeoftheproduct*

Years1-25–Materialandlaborifprofessionallyinstalled

Years26–lifeofthefloor–Materialonly

†

The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse

25-YEAR PLUS LIMITED

RESIDENTIAL WARRANTY

Product Line(s): CushionStep Best

For25yearsfromthedateofpurchase,yourfloor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotpermanentlystainfromcommonhouseholdstains

• Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

• Willnotpermanentlystainfromrubber-backedmats

• Willnotpermanentlyscufffromshoesoles

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefectsforthelifetimeofthe

product

• Willnotwearthroughforthelifetimeoftheproduct*

†The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

20-YEAR PLUS LIMITED

RESIDENTIAL WARRANTY

Product Line(s): Starstep

For20yearsfromthedateofpurchase,yourfloor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotpermanentlystainfromcommonhouseholdstains

• Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

• Willnotpermanentlystainfromrubber-backedmats

• Willnotpermanentlyscufffromshoesoles

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefectsforthelifetimeofthe

product

• Willnotwearthroughforthelifetimeoftheproduct*

†The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

15-YEAR LIMITED

RESIDENTIAL WARRANTY

Product Line(s): Memories, CushionStep Better

For15yearsfromthedateofpurchase,yourfloor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotwearthrough*

• Willnotpermanentlystainfromcommonhouseholdstains

• Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

• Willnotpermanentlystainfromrubber-backedmats

• Willnotpermanentlyscufffromshoesoles

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefects

†The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

10-YEAR LIMITED

RESIDENTIAL WARRANTY

Product Line(s): Station Square, CushionStep Good, Flexstep

For10yearsfromthedateofpurchase,yourfloor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotwearthrough*

• Willnotpermanentlystainfromcommonhouseholdstains

• Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

• Willnotpermanentlystainfromrubber-backedmats

• Willnotpermanentlyscufffromshoesoles

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefects

†

The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

7-YEAR LIMITED

RESIDENTIAL WARRANTY

Product Line(s): Canyon Creek

For 7 years from the date of purchase, your floor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotwearthrough*

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefects

†The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

5-YEAR LIMITED

RESIDENTIAL WARRANTY

Product Line(s): CushionStep Value, Initiator

For5yearsfromthedateofpurchase,yourfloor:

• Willnotrip,tearorgougefromnormalhouseholduse.(Movement

of large appliances requires special handling).

• Willnotpermanentlyindentwhenproperfloorprotectorsare

used

†

• Willnotwearthrough*

• Willnotfadeordiscolorfromheatorsunlight

• Willnotdiscolorfrommoistureorunderlaymentpanels

• Willnotcontainmanufacturingdefects

†

The heavier the item, the wider the floor protectors should be.

*Wear-throughisdefinedaslossofthefloordesignduetonormalhouseholduse.

1-YEAR LIMITED

RESIDENTIAL WARRANTY

Product Line(s): CushionStep Value, Initiator

For 1 years from the date of purchase, your floor:

• Willnotcontainmanufacturingdefects

Armstrong Residential Warranties

• Covertheflooringmaterialfromdateoforiginalpurchaseforthe

time period specified

• Applytooriginalpurchaserforfloorsinowneroccupiedortenant

occupied residences.

• Coveronlyfloorsgradedasregularor“firstquality”

• Arelimitedtoonereplacementfloorforrip,tear,gougeor

discolorationfrommoistureorunderlaymentpanels(Ifcoveredin

warranty description above)

Warranty Support

If any of the above should occur within the specified warranty period,

Armstrong will either repair the defective area or replace the floor

with comparable Armstrong flooring of similar color, pattern, and

quality at our option. And, if your floor was professionally installed

using the Armstrong Guaranteed Installation Systems, Armstrong will

also pay reasonable labor costs, one time only, for the warranty period

specified(withtheexceptionoflifetimewarrantywherelaboris

coveredfor25years)forthedirectrepairsorreplacement.

Armstrongexcludesandwillnotpayincidentalorconsequential

damagesunderthiswarranty.Bythiswemeananyloss,expense,or

damage other than to the flooring itself that may result from a defect

intheflooring.Noimpliedwarrantiesextendbeyondthetermsof

this written warranty.

Pleasenote:Somejurisdictionsdonotallowexclusionorlimitations

of incidental or consequential damages or limitations on how long an

impliedwarrantylasts,sotheabovelimitationsorexclusionsmaynot

apply to you. This warranty gives you specific legal rights, and you may

alsohaveotherrights,whichvaryfromjurisdictiontojurisdiction.

ThiswarrantyappliestofloorspurchasedafterNovember1,2010.

In Canada, these warranties are offered by Armstrong World

Industries Canada, LTD.

What should you do if you have a problem?

WewantyoutobehappywithyourArmstrongfloor.Ifyou’renot,

call your retail store. They can answer your questions and, if necessary,

begin to process a claim. If you have further questions, please contact

usat18002333823.PLEASEKEEPYOURRECEIPT.Thereceiptis

required to verify proof of purchase and purchase date.

What is NOT covered by this warranty?

• Damagecausedbyfire,floodingorintentionalabuse.

• Damagecausedbyvacuumcleanerbeaterbar,casterwheels,spiked

heelshoes,andcuttingfromsharpobjects.

• Lossofgloss/scratching.

• Minorcolor,shadeortexturevariationsbetweensamplesor

printed color photography and the actual material.

• Commercialuseofresidentialproducts

• Constructionorinstallationrelateddamage

• Floorsdamagedbyexcessivemoisturesuchaswaterleakage

• Installationdefects

• Dissatisfactionduetoimpropermaintenance

• Damagecausedbyimproperfurniturerestsandfloorprotectors,

and moving appliances across the floor without adequate

protection.

  –Whenmovingappliancesorheavyfurniture,layaplywood

panelonyourfloorand“walk”theitemacrossit.This

protects your floor from scuffing and tears.

• Discolorationordamagecausedbyadhesivesorfloorcare

products not recommended by Armstrong

• Floorsthatareinstalledinotherthanowneroccupiedortenant

occupied residences

Warranty Definitions

• Wearorwear-throughmeanslossofthefloordesigndueto

normal household use

• Normalhouseholdusemeanscommondailyactivitiesinthehome

• Manufacturingdefectmeansavisualorconstructiondeficiency

resulting from the manufacturing process

15-YEAR LIMITED

LIGHT COMMERCIAL WARRANTY

Product Line(s): Duality Premium Plus

What is covered and for how long?

TheArmstrong15-yearlimitedlightcommercialwarrantymeansthat

for15yearsfromthedateofpurchase,thefloorlistedabove:

• Willnotpermanentlystainfromcommonhouseholdstains

•Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

•Willnotpermanentlyscufffromshoesoles

•Willnotfadeordiscolorfromheatorsunlight

•Willnotdiscolorfrommoistureorunderlaymentpanels

•Willnotcontainmanufacturingdefects

Installation

Armstrong warrants the installation integrity of these products for

15yearsfromthedateofpurchase.Installationintegritymeansthat

the products are installed according to the Armstrong Guaranteed

Installationmanual,F-5061.TheF-5061manualisrevisedonayearly

basis, and floors must be installed according to the recommendations

containedintheissueofF-5061thatiscurrentandavailableatthe

time of installation.

Terms

Within Five Years: If a defect covered by this warranty is

reported to Armstrong in writing within five years of purchase,

Armstrong will supply new material of the same or similar grade

sufficient to repair or replace the defective material. Armstrong will

also pay reasonable labor costs..

Within Ten Years: If a defect covered by this warranty is

reported to Armstrong in writing after five years but within ten years

of purchase, Armstrong will supply new material of the same or similar

grade sufficient torepair or replace the defective material. Armstrong

willalsopay50%ofthereasonablelaborcosts.

After Ten Years: If a defect covered by this warranty is reported

to Armstrong in writing after ten years but within fifteen years of

purchase, Armstrong will supply new material of the same or similar

grade sufficient torepair or replace the defective material. Armstrong

will not pay labor costs. Per the terms above, Armstrong, at our

discretion, reserves the right to recommend a repair as the primary

option, if one can be facilitated. Full replacement will only be sought if

circumstancesexistwhererepairisnotfeasible.

Inspection of the material prior to installation is recommended.

Armstrong will not pay labor costs to repair or replace material

with defects that were apparent before or noticed at the end of

installation.

If a defect covered by this warranty is reported to Armstrong in

writing,Armstrongwillprovideaone-timeonlyreplacementofthe

floor per unit, and not for multiple complaints of the same nature, for

the lifetime of the floor.

Exclusions

The following are not covered by this warranty:

• Impropermaintenance

• Improperinstallation

• Bucklingofthefloorwheninstalledbythelooselaymethod

• Differencesbetweenproductsandsamplesorphotographs

• Indentationfromimproperloadingincludinghighheels,spikeshoes,

• Rollingloads,chairs,orotherfurniturenotusingfloorprotectors

• Failureofthefloortoadheretothesubfloordueto,forexample,

• Moisture,alkalineorhydrostaticpressurefromthesubfloor

• Inappropriateend-useractivities

• Damagecausedbyfire,floodingorintentionalabuse.

10-YEAR LIMITED

LIGHT COMMERCIAL WARRANTY

Product Line(s): Duality Premium

What is covered and for how long?

TheArmstrong10-yearlimitedlightcommercialwarrantymeansthat

for10yearsfromthedateofpurchase,thefloorlistedabove:

•Willnotpermanentlystainfromcommonhouseholdstains

•Willnotpermanentlystainfromtrafficstainsincludingasphalt

driveway sealer

•Willnotpermanentlyscufffromshoesoles

•Willnotfadeordiscolorfromheatorsunlight

•Willnotdiscolorfrommoistureorunderlaymentpanels

•Willnotcontainmanufacturingdefects

Installation

Armstrong warrants the installation integrity of these products for

10yearsfromthedateofpurchase.Installationintegritymeansthat

the products are installed according to the Armstrong Guaranteed

Installationmanual,F-5061.TheF-5061manualisrevisedonayearly

basis, and floors must be installed according to the recommendations

containedintheissueofF-5061thatiscurrentandavailableatthe

time of installation.

Terms

Within Two Years: If a defect covered by this warranty is

reported to Armstrong in writing within two years of purchase,

Armstrong will supply new material of the same or similar grade

sufficient to repair or replace the defective material. Armstrong will

also pay reasonable labor costs.

Within Five Years: If a defect covered by this warranty is

reported to Armstrong in writing after two years but within five years

of purchase, Armstrong will supply new material of the same or similar

grade sufficient torepair or replace the defective material. Armstrong

willalsopay50%ofthereasonablelaborcosts.

After Five Years: If a defect covered by this warranty is reported

to Armstrong in writing after five years but within ten years of

purchase, Armstrong will supply new material of the same or similar

grade sufficient to repair or replace the defective material. Armstrong

will not pay labor costs. Per the terms above, Armstrong, at our

discretion, reserves the right to recommend a repair as the primary

option, if one can be facilitated. Full replacement will only be sought if

circumstancesexistwhererepairisnotfeasible.

Inspection of the material prior to installation is recommended.

Armstrong will not pay labor costs to repair or replace material

with defects that were apparent before or noticed at the end of

installation.

If a defect covered by this warranty is reported to Armstrong in

writing,Armstrongwillprovideaone-timeonlyreplacementofthe

floor per unit, and not for multiple complaints of the same nature, for

the lifetime of the floor.

Exclusions

The following are not covered by this warranty:

• Impropermaintenance

• Improperinstallation

• Bucklingofthefloorwheninstalledbythelooselaymethod

• Differencesbetweenproductsandsamplesorphotographs

• Indentationfromimproperloadingincludinghighheels,spikeshoes,

• Rollingloads,chairs,orotherfurniturenotusingfloorprotectors

• Failureofthefloortoadheretothesubfloordueto,forexample,

• Moisture,alkalineorhydrostaticpressurefromthesubfloor

• Inappropriateend-useractivities

• Damagecausedbyfire,floodingorintentionalabuse.

Applications

Duality Premium and Premium Plus meets ASTM

F1303, Type I, Grade 2 specifications

Intended Applications:

•Homeandmultifamilydwellingsandcommonareasupto100SY

•Privatelyownedin-housebusinessestoincludedaycarecenters,

doctor/dentistoffices,andbeautysalons/barbershops

•Residencebathroomsandkitchensinmultifamilyunits.

Non-intendedApplications:

•Anywherecommercialcleaningmachineswillbeused

•Corridors

•Largediningareas

•Assisted-living

•Commercialapplications(education/institutional,hospital/health

care,retail/mercantile,office,hospitality)

THEREARENOTWARRANTIESBEYONDTHISEXPRESSED

WARRANTY.ALLOTHERWARRANTIES,INCLUDING

WARRANTIESOFMERCHANTABILITYORFITNESSOF

APARTICULARPURPOSE,AREEXCLUDEDARMSTRONG

EXCLUDESANYLIABILITYFORLOSTPROFITSORANYOTHER

INDIRECT,SPECIAL,ORCONSEQUENTIALDAMAGES.

THEREMEDIESCONTAINEDHEREINARETHEONLYREMEDIES

AVAILABLEFORBREACHOFTHISWARRANTY.

WARRANTY OWNER

Thiswarrantyextendsonlytotheoriginalend-user.

What should you do if you have a problem?

WewantyoutobehappywithyourArmstrongfloor.Ifyou’renot,

call your retail store. They can answer your questions and, if necessary,

begin to process a claim. If you have further questions, please contact

usat18002333823.PLEASEKEEPYOURRECEIPTOROBTAINIT

FROMTHEORIGINALPURCHASER.Thereceiptisrequiredtoverify

proof of purchase and purchase date.

ThiswarrantyappliestofloorspurchasedafterNovember,2010.

CARE AND MAINTENANCE

Proper care and maintenance will help ensure your floor always looks

its best. Simply follow our maintenance and prevention steps outlined

below.

CAUTION:Mostdamagetonewfloorsisdonewhenmoving

kitchenappliances.Cautionshouldbeobservedsoanyheavyobjects,

particularly kitchen appliances, do not gouge and tear material.

Whenmovingheavyobjectsintoplace,alwaysusehardboardor

underlayment panels to protect floor. Use strips of hardboard

under feet of appliances as they are moved into final position. Tilt

appliance slightly to remove strips. To further protect against heavy,

sharp-edgedfurnitureandappliancelegs,theuseoffloorprotectors

is recommended. Your Armstrong retailer can help select the right

protectors.

Immediately After Installation

• Protectthesealedseamsonyourflooringpertheinstallation

instructions. This will ensure proper seam bond. If your seams are

disturbedbeforethey’redry,permanentdamagemayresult.

• Maintainroomtemperatureat65°F(18°C)for48hoursafter

installation is completed. This assures proper curing, setting and

bonding of products.

• Ifyourfloorhasbeeninstalledwiththefull-spreadinstallation

method, then the adhesive under your floor needs time to

thoroughly dry after installation. Therefore, we recommend that you

do not scrub or wash your floor for five days.

Customer Relations and Technical Services

1 800 233 3823 or www.armstrong.com

All trademarks are owned by AWI Licensing Company.

F-8498-111

Caring for Your Floor

• Sweeporvacuumregularlytoremoveloosedirt,whichcan

scratch your floor. NOTE: We do not recommend vacuums that

have a beater bar as it can visibly damage your flooring surface.

Additionally, we do not recommend electric brooms with hard

plastic bottoms with no padding as use may result in discoloration

and deglossing.

• NeverusehighlyabrasivescrubbingtoolsonanyArmstrongfloor.

• WashyourfloorregularlywithArmstrong

Once’nDone

Resilient & Ceramic Floor Cleaner.

• Forheavydutycleaning,useArmstrongNewBeginning

Resilient

Deep Cleaning Floor Stripper.

• DoNOTusedetergents,abrasivecleaners,or“mopandshine”

products. These products may leave a dull film on your floor.

• Overtime,iftheshineonyourfloorbeginstodull,Armstrong

ShinekeeperResilientHighGlossFloorFinish,orSatinkeeper

ResilientLowGlossFloorFinishcanbeusedtorenewyourfloor’s

shine.DoNOTusepastewaxorsolvent-basedpolishes.

• Vinylflooring,likeothertypesofsmoothfloors,canbecome

slippery when wet. Allow time for floor to dry after washing.

Immediately wipe up wet areas from spills, foreign substances, or

wet feet.

Proactive protection for your floor

• Whenmovingappliancesorheavyfurniture,layaplywoodpanel

onyourfloorand“walk”theitemacrossit.Thisprotectsyourfloor

from scuffing and tears. Never slide furniture or appliances directly

over your floor.

• Usefloorprotectors,suchasArmstrongFloorProtectors,on

furniture to reduce indentation. The heavier the item, the wider the

floor protector needed.

• Donotuserollingcasters.Theycandamagethefloor.

• Placeawalk-offmatatoutsideentrancestoreducetheamount

of dirt brought into your home. We strongly recommend mats

withoutalatexorrubberbackingsincethesebackingscancause

permanent discoloration.

• AllArmstrongfloorcareproductshavebeenspecificallydeveloped

to care for Armstrong floors. You may purchase Armstrong floor

care products at your local flooring retailer.

Armstrong World Industries Flooring Flooring User manual

Brand: Armstrong World Industries

Model: Flooring Flooring

Type: User manual

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Armstrong World Industries Flooring Flooring User manual

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