Troubleshooting guide/after-sales service
"EFORECALLING!FTERSALES
3ERVICE
0ERFORMANCEPROBLEMSOFTENRESULT
FROMSIMPLETHINGSYOUCANFIND
ANDSOLVEYOURSELFWITHOUTTOOLSOF
ANYKIND
)FYOURREFRIGERATORDOESNOT
WORK
p
)STHEPOWERPLUGPLUGGEDINTO
ALIVESOCKETWITHTHEPROPER
VOLTAGE
p
(AVEYOUCHECKEDYOURHOMEmS
FUSES
)FTHEREARENOISESOR
VIBRATIONS
-OSTOFTHENOISESARENORMAL
(ARDSURFACESLIKETHEFLOOR
WALLSANDCABINETSCANMAKETHE
NOISESSEEMLOUDER4HE
FOLLOWINGDESCRIBESTHEMOST
COMMONTYPESOFNOISESAND
WHATMAYBEMAKINGTHEM
p 3LIGHTHUM
9OUMAYBEHEARINGTHE
REFRIGERATORSFANMOTORAND
MOVINGAIR
p #LICKINGNOISES
4HETHERMOSTATCLICKSWHENTHE
REFRIGERATORSTOPSRUNNINGAND
WHENITSTARTS4HEDEFROSTTIMER
CLICKSWHENTHEDEFROSTCYCLE
STARTSANDSTOPS
p 7ATERNOISES
7HENTHEREFRIGERATORSTOPS
RUNNINGYOUMAYHEARA
GURGLINGNOISEINTHEPIPESFORA
FEWMINUTES9OUMAYALSOHEAR
THEDEFROSTWATERRUNNINGINTO
THEDEFROSTWATERPAN
p )CEMAKERNOISES
3INCEYOURAPPLIANCEHASANICE
MAKERYOUMAYHEARBUZZING
FROMTHEWATERVALVETRICKLING
WATERANDTHECLATTEROFTHEICE
FALLINGINTOTHEBUCKET
)FYOURICEMAKERDOESNOT
WORK
p
(ASTHEFREEZERHADENOUGH
TIMETOBECOMECOLD7ITHA
NEWREFRIGERATORTHISMAYTAKE
OVERNIGHT
p
)S THE I CEMA KER / ./ &&BU TTO N
SETTO/.
p
)STHEWATERTURNEDON)S
WATERGETTINGTOTHEICE
MAKER
p
)STHEREAWATERFILTERINSTALLED
ONTHEREFRIGERATOR
4HISFILTERMAYBECLOGGEDOR
INSTALLEDINCORRECTLY&IRST
CHECKTHEFILTERINSTALLATION
INSTRUCTIONSTOENSURETHATTHE
FILTERWASINSTALLEDCORRECTLY
ANDISNOTCLOGGED)F
INSTALLATIONORCLOGGINGISNOTA
PROBLEMCALLAQUALIFIED
TECHNICIAN
)FTHEREISWATERINTHE
DEFROSTPAN
p
4HISISNORMALINHOTDAMP
WEATHER4HEPANCANEVENBE
HALFFULL-AKESURETHE
REFRIGERATORISLEVELSOTHATTHE
WATERDOESNOTOVERFLOW
)FTHEEDGESOFTHE
REFRIGERATORCABINETWHICH
COMEINCONTACTWITHTHE
DOORSEALAREWARMTOTHE
TOUCH
p
4HISISNORMALINHOTWEATHER
WHENTHECOMPRESSORISRUNNING
)FTHELIGHTDOESNOTWORK
p
(AVEYOUCHECKEDYOURHOMEmS
FUSES
p
)STHEPOWERPLUGPLUGGEDINTO
ALIVESOCKETWITHTHEPROPER
VOLTAGE
p
(ASTHELIGHTBULBBURNTOUT
)NTHECASEOFBURNEDOUT
BULBS
!LWAYSREMOVETHEPOWER
PLUGFROMTHESOCKET
3EECHAPTERn-AINTENANCE
AND#LEANINGo
)FTHEMOTORSEEMSTORUNTOO
MUCH
p
)STHECONDENSERFREEOFDUST
ANDFLUFF
p
!RETHEDOORSPROPERLYCLOSED
p
!RETHEDOORSEALSPROPERLY
FITTED
p
/NHOTDAYSORIFTHEROOMIS
WARMTHEMOTORNATURALLYRUNS
LONGER
)FTHEDOORHASBEENOPENEDA
LOTORIFALARGEAMOUNTOFFOOD
HASBEENSTOREDTHEMOTORWILL
RUNLONGERTOCOOLDOWNTHE
INTERIOR
2EMEMBER
-OTORRUNNINGTIMEDEPENDSON
DIFFERENTTHINGSNUMBEROFDOOR
OPENINGSAMOUNTOFFOOD
STOREDTEMPERATUREOFTHE
ROOMSETTINGOFTHE
TEMPERATURECONTROLS
)FYOUHAVEFOLLOWEDTHEABOVE
CHECKSANDYOURAPPLIANCESTILL
DOESNOTWORKPROPERLYGETIN
TOUCHWITHTHE!FTERSALES
3ERVICEEXPLAININGTHEPROBLEM
ANDSPECIFYINGTHEMODELAND
APPLIANCESERVICENUMBERGIVEN
ONTHEDATAPLATE
)FTHEREFRIGERATOR
TEMPERATUREISTOOHIGH
p
!RETHEREFRIGERATORCONTROLS
CORRECTLYSET
p
(ASALARGEAMOUNTOFFOODBEEN
ADDEDTOTHEREFRIGERATOROR
FREEZER
p
#HECKTHATTHEDOORSARENOT
OPENEDTOOOFTEN
p
#HECKTHATTHEDOORSCLOSE
PROPERLY
p
-AKESURETHATAIRFLOWVENTS
INSIDETHECOMPARTMENTARE
NOTBLOCKEDASTHISPREVENTS
THECIRCULATIONOFCOLDAIR
)FTHEREISMOISTUREBUILDUP
p
-AKESURETHATAIRFLOWVENTS
INSIDETHECOMPARTMENTARE
NOTBLOCKEDASTHISPREVENTS
THECIRCULATIONOFAIR
p
-AKESURETHATTHEFOODIS
PROPERLYPACKAGED$RYANY
DAMPNESSONFOODCONTAINERS
BEFOREPLACINGTHEMINTHE
REFRIGERATOR
p
#HECKTHATTHEDOORSARENOT
OPENEDTOOOFTEN7HENTHE
DOORISOPENEDHUMIDITYFROM
THEROOMAIRENTERSTHE
REFRIGERATOR4HEMOREOFTEN
THEDOORISOPENEDTHEFASTER
HUMIDITYBUILDSUPESPECIALLY
WHENTHEROOMITSELFISVERY
HUMID
p
)FTHEROOMISVERYHUMIDITIS
NORMALFORMOISTURETOBUILD
UPINSIDETHEREFRIGERATOR
p
)TISNORMALFORDROPLETSOF
WATERTOFORMONTHEBACKWALL
AFTERTHEAUTOMATICDEFROST
CYCLE
)FTHEDOORSDONOTOPENAND
CLOSEPROPERLY
p
#HECKTHATFOODPACKAGESARE
NOTBLOCKINGTHEDOOR
p
#HECKTHATTHEPANSSHELVES
DRAWERSANDICEMAKERAREALL
POSITIONEDCORRECTLY
p
#HECKTHATTHEDOORSEALSARE
NOTDIRTYORSTICKY
p
-AKESURETHATTHE
REFRIGERATORISLEVEL
4gb33006.fm Page 83 Tuesday, December 10, 2002 6:55 PM