SmartPTT RG-1000e User manual

User Guide

RG-1000e Remote Gateway

June 2018

R2.2.2 v2

Table of Contents

RG-1000e Remote Gateway R2.2.2 v2 User Guide

Table of Contents

Foreword 2

Revision history 3

Compliance with international standards 4

Introduction 5

1 System purpose 6

2 System structure 8

9

2.1 Technical specification

11

2.2 Delivery set

3 Installation and connection 12

12

3.1 Front panel

13

3.2 Rear panel

14

3.3 Fisrt time settings, connection and operation check

4 Examples of using RG-1000e 17

17

4.1 Conventional Mode

20

4.2 Capacity Plus legacy trunking network

21

4.3 Capacity Plus trunking network with NAI Data (hybrid mode)

23

4.4 Capacity Plus multi-site trunking network with NAI Data (hybrid mode)

24

4.5 I\O mode

26

4.6 Bridge mode

5 Storage and transportation conditions 27

6 Manufacturer warranty 28

28

6.1 What this warranty covers and for how long

28

6.2 General provisions

28

6.3 How to get warranty services

29

6.4 What this warranty does not cover

29

6.5 Contacts

Appendix I Pin numberings and diagrams of the interface cables 30

Appendix II Mounting elements 37

Appendix III Power cable preparation 38

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User GuideRG-1000e Remote Gateway R2.2.2 v2

Foreword

Disclaimer

The information in this document is carefully examined, and is believed to be entirely reliable. However, no

responsibility is assumed for inaccuracies.

Furthermore, Elcomplus reserves the right to make changes to any products herein to improve usability, function,

or design without prior notice.

Elcomplus does not assume any liability arising out of the application or use of any product; nor does it cover any

license under its patent rights nor the rights of others.

Trademarks

MOTOROLA SOLUTIONS, the Stylized M logo, MOTOTRBO are registered in the US Patent & Trademark Office.

SmartPTT and RG-1000e are the property of Elcomplus. All other product or service names are the property of

their respective owners.

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User GuideRG-1000e Remote Gateway R2.2.2 v2

Revision history

The following table contains the history of updates to the RG-1000e Remote Gateway user guide.

Date

Version

Description

May, 2017

RG-1000e Remote Gateway, R1.0

Initial version.

July, 2017

RG-1000e Remote Gateway, R1.1

Updated release.

October, 2017

RG-1000e Remote Gateway, R2.0

Updated release. Updated technical parameters.

February, 2018

RG-1000e Remote Gateway, R2.2

Updated release. Updated technical parameters.

Added new operational mode.

June, 2018

RG-1000e Remote Gateway, R2.2.2

Updated release. Radio connection cable

schematics updated. Delivery set info updated.

"Operating principles" chapter is deleted.

4

User GuideRG-1000e Remote Gateway R2.2.2 v2

Compliance with international standards

This device complies with Part 15 Subpart B of the FCC CFR 47 Rules. Operation is subject to the following two

conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with EN55032/CISPR32 EN55024/CISPR24.

This device complies with DIRECTIVE 2011/65/EU (RoHS 2)

This device complies with IEC/EN60950-1.

This device complies with TR EAC 020/2011 "Electromagnetic compatibility of technical means", GOST CISPR32-

2015, GOST CISPR 24-2013.

5

User GuideRG-1000e Remote Gateway R2.2.2 v2

Introduction

This user guide describes the purpose, characteristics, functioning principles, setup and configuration of RG-

1000e . This guide is aimed at engineers responsible for installation and maintenance of the SmartPTT dispatch

system and the MOTOTRBO equipment.

It is assumed that users responsible for setting up RG-1000e are familiar with the following:

·The principles of building IP networks and radio networks using the MOTOTRBO equipment produced by

Motorola, and

·SmartPTT software developed by Elcomplus.

It is strongly recommended that you read this user guide you start work with the RG-1000e!

Note that improper testing, operation, maintenance, installation, alteration, modification, or adjustment

causes warranty cancellation.

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User GuideRG-1000e Remote Gateway R2.2.2 v2

1 System purpose

The RG-1000e is used in SmartPTT dispatch systems to provide remote control for the MOTOTRBO control

station(s) or radios through the SmartPTT Radioserver (hereinafter referred to as radioserver) in the corporate IP

network or on the Internet. It must be used with MOTOTRBO Radios: EMEA region DM46**e, DM44**e, DM46**,

DM44**, DM2600 ; APAC region XiR M8600i, XiR M8600, XiR M6660 ; NA region XPR 5***e, XPR 5***, XPR 2500

; LA region DGM 8***e, DGM 5***e, DGM 8***, DGM 5***, DEM500.(*)

The RG-1000e provides conversion of audio signals and radio control commands into IP packets and

transmission of these packets over the network.The RG-1000e is an alternative to direct connection of control

stations to the radioserver via a USB interface.

The RG-1000e with firmware version R2.2 or later may be used for connection of non-Mototrbo radios to the

SmartPTT radioserver. Mobile radios and\or repeaters (analog or digital) are connected to the RG-1000e using 5

wires: PTT, CSQ, RX Audio, TX Audio and GND. This connection mechanism provides voice exchange between

SmartPTT Dispatchers and talk-groups of non-Mototrbo radio networks.

The figures below show examples of a remote control station using the RG-1000e .

Fig. 1 MOTOTRBO control stations: remote connection to SmartPTT dispatch system

* Note low tier Mototrbo radios DM1400/DM1600, CM200d/CM300d, DEM300/DEM400, XIR M3188/XIR M3688

and legacy (the first generation) Mototrbo radios can not be used with RG-1000e .

7

User GuideRG-1000e Remote Gateway R2.2.2 v2

Fig. 2 non-MOTOTRBO control stations: remote connection to SmartPTT dispatch system

8

User GuideRG-1000e Remote Gateway R2.2.2 v2

2 System structure

The system of control station remote management consists of the following components:

· RG-1000e

· Radio connected to the RG-1000e

· SmartPTT software based on the Client–Server technology

The RG-1000e is connected and interacts with the SmartPTT server-based application that is used for controlling

it. For establishing an IP network connection, the RG-1000e is equipped with the 10BASE-T/100BASE-TX

Ethernet interface with the cable type autodetection. To provide interaction between the system components, the

RG-1000e and the radioserver are assigned static IP addresses and TCP and UDP/RTP port numbers. They are

used for sending radio control commands and audio transmissions from the dispatch console. The RG-1000e can

be used in the following cases:

· As a remote dispatcher's workplace outstation in digital networks without repeaters (Direct Mode

communication).

· In conventional or trunking MOTOTRBO networks where direct IP connection to repeaters is unavailable.

· In MOTOTRBO networks where connection to repeaters is established according to the hybrid scheme (data

calls are performed via the NAI interface of the repeater, voice calls are performed via the control station.

· In conventional or trunking non-MOTOTRBO networks where the RG-1000e is connected to control stations

and\or repeaters using GPIO lines.

The system offers the following advantages:

· You can organize a dispatch system in the networks where direct connection of the dispatch system to the

MOTOTRBO repeaters via an IP network is unavailable.

· You do not have to instal the radioserver in close proximity to the control stations within the radio network

coverage area.

· You can avoid interference and induced noise between the control stations located close to each other.

When planning the system, it must be taken into account that the packet delivery delay in the IP network leads to

the corresponding delay in radio responses to control commands and voice calls.

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User GuideRG-1000e Remote Gateway R2.2.2 v2

2.1 Technical specification

Technical parameters of the RG-1000e are listed in the following table

Table 1 RG-1000e technical parameters

Network interface parameters

Connector

RJ45

Standard

10BASE-T (IEEE 802.3) / 100BASE-TX (IEEE 802.3u)

Supported TCP/IP protocols

UDP, ICMP, IPv4, ARP

Operation mode auto-selection

Transmission rate—10/100 Mbps

Operation mode—duplex/half-duplex

Cable type —Auto-MDI/MDI-X

Radio interface parameters

Number of ports for radio connections

Two ports (can be used simultaneously and independently from each

other)

Voice ADC-DAC conversion

768 kbps (48 kHz x 16 bits) PCM, duplex

Frequency band of voice channel

20–3600 Hz

VoIP codec

64 kbps (G711 A-Law/Mu-Law)

Transport protocol of control channel

UDP and TCP

Required bandwidth for control

channel

~ 15 kbps for each IP connection

Transport protocol of voice channel

UDP and RTP

Required bandwidth for VoIP channel

~128 kbps for each IP connection

Time delay/latency (SmartPTT

Radioserver <-> RG-1000e), ms

Up to 1250 ms one-way (2500 ms round-trip)

Support of radio operation modes

MOTOTRBO radio models

EMEA region: DM4600e, DM4400e, DM4600, DM4400 families, DM2600

APAC region: XiR M8600i, XiR M8600, XiR M6660

NORAM region: XPR 5000e, XPR 5000 families, XPR 2500

LATAM region: DGM8000e, DGM 5000e, DGM 8000, DGM 5000 families,

DEM500

Radio operation modes

Digital Mototrbo / Analog MOTOTRBO mode

I/O mode (connection to non-MOTOTRBO devices over GPIO) for talk

group voice exchange

Bridge mode (without using SmartPTT)

10

2.1 Technical specification

User GuideRG-1000e Remote Gateway R2.2.2 v2

MOTOTRBO network topologies

Talkaround mode

Single repeater

Multisite conventional network (IP Site Connect)

Single site trunking network (Capacity Plus)

Multisite trunking network (Linked Capacity Plus, Capacity Max)

Power supply

Supply voltage

11–15.0 VDC, power can be applied via Power socket and/or radio

Radio1 socket and\or radio Radio2 socket

Power consumption

200 mA or less

Design

Dimensions

180x144x30 mm

Ethernet connector

RJ45 8P8C (8 pins)

Radio connector

3M 10126-*** jack (26 pins)

Power connector

Phoenix Con PTSM 0.5-3 (3 pins)

Audio connector

Phoenix Con PTSM 0.5-2 (2 pins)

Terminal connector

USB mini-B jack (4 pins)

Operating conditions

Operating temperature range

–4° to 140°F (–20° to +60°C)

Relative humidity

Up to 85% at 86°F (30°C)

Operating hours

24x7

Control terminal

Interface port

USB 1.0 (12 MBps), Device port

Software

RG-1000e Customer Programming Software (RG-1000e CPS)

11

2.1 Technical specification

User GuideRG-1000e Remote Gateway R2.2.2 v2

2.2 Delivery set

The RG-1000e delivery set includes the following components:

·RG-1000e

—1 pcs.,

·Interface cable*

—1 pcs.,

·FTP5E cable, 6.56 feet (2 m)

—1 pcs.,

·DC power cable

—1 pcs.,

·Mounting kit:

obracket

—2 pcs.,

oM3x6 screw

—4 pcs.,

oM5x10 screw

—2 pcs.,

o5x20 self-tapping screw

—4 pcs.,

·USB cable A-miniB, 1 m.

—1 pcs.

* One interface cable is included in the RG-1000e delivery set (for MOTOTORBO DM 4600e/DM 4400e, XiR

M8600i, DGM 8000e/DGM 5000e radio families).

Optionally, an additional interface cable can be purchased.

Interface cables for DM 2600, XiR M6660, XPR 2500, DEM 500 radios can be included in the delivery set on

request.

Interface cables for non-MOTORBO radios can be included in the delivery set on request.

For information on prices and availability of additional interface cables, contact us on www.smartptt.com

12

3.1 Front panel

User GuideRG-1000e Remote Gateway R2.2.2 v2

3 Installation and connection

3.1 Front panel

The following figure shows the front panel of the RG-1000e .

Fig. 3 Front panel of the RG-1000e GATEWAY

POWER: The power button

RADIO 1, RADIO 2, LINK: LED indicators. Their functions are presented in the following table:

Table 2 Functions of the front panel indicators

Indicator

name

Indicator function

Function description

LINK

IP link status

·Flashing at intervals of 1000 milliseconds - waiting for connection.

·Constantly on - IP connection is established.

RADIO

Radio interface status

·Constantly on — the interface is locked for one of the following

reasons:

oThe radio is not ready (for example, no power supply or the

radio is turned off).

oConnection to IP channels is not established.

·Flashing at intervals of 1 second - the interface is ready, but the

control terminal is not connected to the IP channel.

·Off - the interface is ready, at least one control terminal is

connected.

·Flashing - data transmission through the interface is in progress.

13

3.1 Front panel

User GuideRG-1000e Remote Gateway R2.2.2 v2

3.2 Rear panel

The following figure shows the rear panel of the RG-1000e :

Fig. 4 Rear panel of the RG-1000e GATEWAY

LAN (10/100): Ethernet socket for connection to the IP network. The LAN socket has a green and a yellow

indicators. Their behavior indicates the following statuses:

·Both indicators are off - connection to the network device is not established.

·Green indicator is constantly on or flashing - connection with a network device is established.

·Yellow indicator is constantly on - active duplex mode.

·Yellow indicator is off - half-duplex mode is on.

AUDIO – Socket for an external recorder.

RADIO 1: Socket for the first radio. The pin numbering is provided in Appendix I.

RADIO 2: Socket for the second radio. The pin numbering is provided in Appendix I.

TERMINAL: USB Mini Type-B socket for connecting to the computer and configuring the RG-1000e .

POWER: Socket for power supply (11-15 VDC).

GND ( ): Grounding bolt (M4).

14

3.2 Rear panel

User GuideRG-1000e Remote Gateway R2.2.2 v2

3.3 Fisrt time settings, connection and operation check

Before installing the RG-1000e , you must perform visual inspection of the delivery set to examine it for

mechanical damage to packaging and connection elements. Before connecting the radio, it is required to program

the RG-1000e operation mode. Only the interface cable from the delivery set can be used for the radio

connection.

RG-1000e can be placed on its rubber feet or can be attached to any vertical or horizontal surface. For rigid

mounting to surfaces, use the brackets from the delivery set. A radio can be fixed on the upper cover with a

standard radio bracket.

External parts must be mounted on the RG-1000e case with the screws from the delivery set only. Longer screws

may damage the board or its elements. The allowed places for installing the mounting elements on the RG-1000e

case are specified in Appendix II.

It is recommended that you adhere to the following sequence of connection and configuration procedures:

1. Make sure the RG-1000e is powered down (the POWER button on the front panel is unpressed) and no

devices are plugged into it.

2. Before the first start and configuration, the RG-1000e must be connected to an external power supply via

Power socket. It is recommended to use the power cable from RG-1000e delivery set.

Picture below shows RG-1000e power cable pinouts.

Fig. 5 Power cable pinouts.

Connect Black wire 1 - the positive lead "+" (marked with Red) of Power cable to +V port of an power supply.

15

3.3 Fisrt time settings, connection and operation check

User GuideRG-1000e Remote Gateway R2.2.2 v2

Connect Black wire 2 - the negative lead "-" of Power cable to -V port of an power supply..

Attention! The RG-1000e GND bolt (or pin) of RG-1000e must be connected to the protective ground lead

of the room in which it is located.

Attention! 15.5 VDC is the maximum allowed power supply voltage for the RG-1000e . Higher voltage

values must not be used.

You have an option to build own power cable. See Appendix III for detailed information.

Attention! If RG-1000e is used with MOTOTRBO radios, RG-1000e can be powered via the Power

socket, Radio 1 interface socket, or Radio 2 interface socket.

If RG-1000e is used with non-MOTOTRBO radios, RG-1000e can be powered only via the Power socket.

It is recommended that you consider the RG-1000e power supplying carefully.

The following recommendations contain useful information how connect RG-1000e to power sources

properly:

·If only one MOTOTRBO radio is connected to the RG-1000e , the radio is the recommended power

source. The C-DM4 radio connection cable contains the required wires.

·If two MOTOTRBO radios are connected to the RG-1000e , you may get power from both connected

MOTOTRBO radios. In this case it is strongly recommended to use a shared DC power supply for both

connected MOTOTRBO radios. 13.8 VDC power supply with 30A current load is sufficient for this task.

·You can turn-on and turn-off the "Getting power from connected devices" option using CPS RG-1000e.

To do this, you need to open the Radio 1 or Radio 2 settings (see the figure below) and select or clear

the "Getting power from connected devices" check box.

Fig. 6 Enable\Disable getting power from a connected Mototrbo radio

If you clear the check box for both radios, the RG-1000e will be powered only via the Power socket.

Ensure that Power socket delivers power to the RG-1000e before turning off the option on both radios.

Attention! If the RG-1000e and mobile radios get power from independent power supply units, the

negative leads of all power supply units must be interconnected using the copper wire with a cross-

section area no less than 17 AWG (2 mm2).

3. Turn on the RG-1000e power supply.

16

3.3 Fisrt time settings, connection and operation check

User GuideRG-1000e Remote Gateway R2.2.2 v2

4. Turn on the RG-1000e using the POWER button on its front panel. Connect the RG-1000e to a computer (with

installed CPS RG-1000e) using the USB A-miniB cable from the delivery set. Run CPS RG-1000e and configure

the RG-1000e Ethernet network parameters and the RG-1000e Radio ports parameters.

5. Turn off the RG-1000e using the POWER button on its front panel. Connect the RG-1000e to the IP network

equipment.

Attention! The use of Ethernet cables installed outdoors is strongly prohibited. Only indoor Ethernet

cables are allowed.

Attention! It is highly recommended to use shielded Ethernet cables.

Attention! Do not forget to power down RG-1000e for 5-10 seconds every time when you change the unit

settings.

6. Configure the SmartPTT radioserver by specifying the IP address and the XCMP port of the RG-1000e .

7. Connect the radio to the RG-1000e using the interface cable.

8. Connect the power cable and antenna to the radio.

9. Connect the radio power cable to the RG-1000e power supply unit.

Attention! The RG-1000e and the radios must be powered from the same power source. If the power

supplies are different, connect their negative DC voltage leads together using the copper wire with a

cross-section area no less than 17 AWG (2 mm2) !

Attention! Pay special attention to quality and reliability of the connection of the negative radio supply

lead of the power cable to the power supply terminal. The cable accidental disconnection may lead to

the RG-1000e breakdown!

10. Turn on the power supply of the RG-1000e and the radio.

11. Turn on the radio and the RG-1000e .

12. Run the SmartPTT radioserver. Wait for 3-5 minutes.

13. Check the LEDs on the front panel of the RG-1000e . If the LINK LED is constantly on and at least one

Radio LED is Off, the installation and configuration have been successfully completed.

14. Check the SmartPTT Radioserver Configurator Activity Tab. If the installation and configuration have

been successfully completed, the "Remote Control Station connected" message appears.

17

4.1 Conventional Mode

User GuideRG-1000e Remote Gateway R2.2.2 v2

4 Examples of using RG-1000e

4.1 Conventional Mode

Fig. 7 Coventional mode (digital)

Fig. 8 Conventional Mode (digital + analog)

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4.1 Conventional Mode

User GuideRG-1000e Remote Gateway R2.2.2 v2

Fig. 9 Conventional Mode Repeater sample 1

Fig. 10 Conventional Mode Repeater sample 2

19

4.1 Conventional Mode

User GuideRG-1000e Remote Gateway R2.2.2 v2

Fig. 11 Conventional Mode Repeater sample 3

The figures above show examples of building a system between radios in Conventional Mode. In these examples

the RG-1000e manages two control radios, each of which operates on its individual frequency channel and can be

programmed to operate both in digital and analog modes. If dispatchers need to operate on more than two

frequency channels simultaneously, more RG-1000e s with radios can be connected to the radioserver.

In digital mode, control stations support receiving subscribers data (ARS, GPS, TMS, etc.), transmitting control

commands to subscribers and voice message exchange. In analog mode, radios support only voice message

exchange with subscribers.

Control stations can be programmed to operate on multiple channels. They can switch to the required channel at

the dispatch console command.

To transmit and receive subscriber voice calls, control stations must belong to the same talkgroups as

subscribers.

Private Calls between subscribers will not be received by control stations and, consequently, will not be

transmitted to the radioserver and the dispatch console.

For more information on control stations capabilities and configuration, see "MOTOTRBO SYSTEM

PLANNER" (the “System Topologies” chapter), "SmartPTT Basic Installation&Configuration Guide" and the

"SmartPTT Radioserver Configurator" software help file.

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