Tenda C5 Product information

V 1.2

Super easy IP Camera

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is the registered trademark of Shenzhen Tenda Technology

Co., Ltd. All the products and product names mentioned here in are the trademarks or

registered trademarks of their respective holders. Copyright of the whole product as

integration, including its accessories and software, belongs to Shenzhen Tenda

Technology Co., Ltd. Without prior expressed written permission from Shenzhen

Tenda Technology Co., Ltd, any individual or party is not allowed to copy, plagiarize,

reproduce, or translate it into other languages.

All photos and product specifications mentioned in this manual are for references

only. Upgrades of software and hardware may occur; Tenda reserves the right to

revise this publication and to make changes in the content hereof without obligation to

notify any person or organization of such revisions or changes. If you would like to

know more about our product information, please visit our website at

http://www.tendacn.com

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Contents

1. Product overview .......................................................................................................................... 7

1.1 Package list ........................................................................................................................... 7

1.2 System Requirement ............................................................................................................. 7

1.3 Introduction ........................................................................................................................... 8

1.4 Features ................................................................................................................................. 8

1.5 Hardware overview ............................................................................................................... 9

2. Installation ................................................................................................................................... 11

2.1.Hardware installation .......................................................................................................... 11

2.1.1 Table install ..............................................................................................................11

2.1.1.1 Cube IP Camera .......................................................................................... 11

2.1.1.2 PTZ IP Camera ............................................................................................. 11

2.1.2 Wall install ............................................................................................................... 11

2.1.2.1 Cube IP Camera ............................................................................................ 12

2.1.2.2 PTZ IP Camera ............................................................................................. 12

2.1.3 Hardware Connection .............................................................................................. 13

2.1.3.1 PTZ Camera .................................................................................................. 13

2.1.3.2 Cube IP Camera ............................................................................................ 13

3. Smartphone View and Install .................................................................................................... 15

3.1 “CloudNeteye” download and install ................................................................................. 15

3.1.1 Iphone ...................................................................................................................... 15

3.1.2 Android smartphone ................................................................................................ 15

3.2 Add IP Camera .................................................................................................................... 16

3.2.1 IOS ........................................................................................................................... 16

3.2.2 Android .................................................................................................................... 17

3.3 IP Camera Live View ......................................................................................................... 18

3.4 IP Camera setting and management ................................................................................... 19

3.4.1 Android smartphone ................................................................................................ 19

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3.4.1.1 Edit Camera .................................................................................................. 20

3.4.1.2 View Event ................................................................................................... 21

3.4.2 Iphone ...................................................................................................................... 21

3.4.2.1 Advanced Setting .......................................................................................... 22

3.4.2.2 Event ............................................................................................................. 22

4. PC View and Install .................................................................................................................... 23

4.1 Software function ................................................................................................................ 23

4.1.1 Video display ........................................................................................................... 24

4.1.2 Main Functions ........................................................................................................ 25

4.1.2.1 System setting ............................................................................................... 25

4.1.2.2 Playback, Browse snapshots and Event list ................................................. 27

4.1.2.3 About ........................................................................................................... 28

4.1.3 Display setting ......................................................................................................... 28

4.1.4 Device setting .......................................................................................................... 28

4.1.4.1 Edit Camera .................................................................................................. 28

4.1.4.1.1 Schedule Recording ........................................................................... 29

4.1.4.1.2 Remote settings.................................................................................. 29

4.1.4.1.3 Remote device information ............................................................... 30

4.1.4.2 Add/Delete IP Cam ....................................................................................... 30

4.1.4.3 Play/Stop all camera ..................................................................................... 30

5. Web View and Setting ................................................................................................................ 31

5.1 How to log in Web .............................................................................................................. 31

5.2. HD series Web Configuration（C50/C5） ....................................................................... 32

5.1.1 View video ............................................................................................................... 32

5.2.2 Running status.......................................................................................................... 34

5.2.3 Video setting ............................................................................................................ 35

5.2.3. 1 Video parameter........................................................................................... 35

5.2.3. 2 Audio parameter .......................................................................................... 36

5.2.3.3 Image parameters .......................................................................................... 37

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5.2.4 Network setting ........................................................................................................ 38

5.2.4. 1 LAN settings ................................................................................................ 38

5.2.4.2 Wi-Fi setting ................................................................................................. 39

5.2.5 Remote Access setting ............................................................................................. 39

5.2.6 ONVIF settings ........................................................................................................ 40

5.2.7 Alarm setting ............................................................................................................ 41

5.2.7. 1 Motion Detection Setting............................................................................. 41

5.2.7. 2 Sound detection Setting ............................................................................... 42

5.2.7.3 Alarm mode setting ...................................................................................... 42

5.2.7. 4 Scheduled time setting ................................................................................. 43

5.2.8 Advanced setting...................................................................................................... 44

5.2.8.1 Auto capture .................................................................................................. 44

5.2.8.2 Record to TF/SD ........................................................................................... 44

5.2.8.3 E-mail setting ................................................................................................ 45

5.2.8.4 FTP setting .................................................................................................... 46

5.2.8.5 PTZ Protocol setting ..................................................................................... 46

5.2.8.6 Status LED setting ........................................................................................ 47

5.2.9 System setting .......................................................................................................... 48

5.2.9.1 User management ......................................................................................... 48

5.2.9.2 Time settings ................................................................................................. 48

5.2.9.3 Reboot IP camera .......................................................................................... 49

5.2.9.4 Restore factory default.................................................................................. 49

5.2.9.5 Backup/Restore settings ............................................................................... 49

5.2.9.6 Upgrade ......................................................................................................... 49

5.2.9.7 System Log ................................................................................................... 49

5.3 SD series Web configuration (C30/C3) .............................................................................. 50

5.3.1 View video ............................................................................................................... 50

5.3.2 Run Status ................................................................................................................ 51

5.3.3 Video setting ............................................................................................................ 51

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5.3.3.1 Video parameters setting .............................................................................. 51

5.3.4 Network setting ........................................................................................................ 52

5.3.4.1 LAN setting .................................................................................................. 52

5.3.4.2 WiFi setting .................................................................................................. 52

5.3.4.3 Remote access setting ................................................................................... 53

5.3.5 Alarm setting ............................................................................................................ 54

5.3.5.1 Alarm setting ................................................................................................ 54

5.3.6 Advance setting........................................................................................................ 55

5.3.6.1 Device name setting ...................................................................................... 55

5.3.6.2 Local recording path ..................................................................................... 55

5.3.6.3 E-mail setting ................................................................................................ 55

5.3.6.4 FTP setting .................................................................................................... 56

5.3.7 System settings ........................................................................................................ 56

5.3.7.1 User setting ................................................................................................... 56

5.3.7.2 Device date and time settings ....................................................................... 56

5.3.7. 3 PTZ settings ................................................................................................. 57

5.3.7.4 Restore factory setting .................................................................................. 57

5.3.7. 5 Reboot device .............................................................................................. 57

5.7.3.6 Upgrade Web UI ........................................................................................... 57

5.7.3.7 Upgrade system firmware ............................................................................. 57

Addendum 1: FAQ .......................................................................................................................... 58

Addendum 2: Environmental protection download .................................................................... 64

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1. Product overview

1.1 Package list

Please check carefully if all listed items are included in the package as below:

1、One IP-Camera;

2、One Quick Installation Guide;

3、Mounting bracket set;

4、One RJ45 Cable;

5、One Power adapter;

Note: Please do connect the power adapter to an electrical outlet that matches the adapter's

rated input voltage, otherwise it will damage the device and don’t belong to warranty. If any item

mentioned above is missing or damaged, contact the place of purchase immediately.

1.2 System Requirement

1.CPU: 2.0GHz or above(recommend 3.0GHz)

2.RAM: 256MB or above(recommend 1.0GB)

3.Graphic card: 64MHz or above

4.OS: Windows 7,Vista, XP, Mac OS

5.Internet Explorer6.0 or above, or compatible browser, Firefox etc

6.Android 2.3 or above

7.IOS 4.3 or above

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1.3 Introduction

Tenda super easy IP Camera provides a professional home or small business surveillance

Solution. Through our mobile phone APPs “CloudNeteye” and PC software “CloudNeteyeForPC”

users can remote view directly, without DDNS domain name or setting any Port mapping on

router.

1.4 Features

1.HD plus IRCUT(HD series)：720p HD Video Quality, you can get rich detail and crisp image

quality. With IRCUT to ensure that the images are real color.

2.PTZ：You can PTZ control, move to the area you want to see, cover wider areas. (PTZ camera)

3.Plug and Play: Based on P2P cloud Technology, no need to configure the wireless router and

DDNS, then you can view immediately, so easy.

4.Remote Viewing：With “CloudNeteye” APPs, users can remote view through the smartphone

and tablet PC; with “CloudNeteyeForPC” software, you can remote view by your computer.

5.H.264 Video Compression(HD series)：H.264 video compression technology, need the

minimum bandwidth network traffic while high image quality, more suitable for smartphone

viewing.

6. Night Vision: This device can work well during the day, with infrared LED, it can also work at

the night, round-the-clock surveillance.

7. Wi-Fi Connect: Use Wi-Fi, camera easily connect to a wireless router. You can easily get rid

of the trouble of deployment the Ethernet cable.

8.Micro SD/TF storage(HD series)：You can store image and video on your Micro SD/TF card.

9.Motion detection and alarm：If you need to monitor a certain area, when an exception occurs

in the region, trigger an alarm automatically, send alarm information by e-mail, FTP.

10. Two-way audio ：Not just screen monitor, you can also voice intercom. When you find the

abnormal situation, you can be reminded by voice intercom, to ensure safety.

11. Sound detection (HD series): When sound detection function is on, if detected abnormal

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voice within the scope of the camera to monitor, the camera will trigger the alarm automatically,

and send alarm information through E-mail, FTP.

1.5 Hardware overview

HD series IP camera（C50、C5）

C50

C5

If camera

image is not

clear, you

can rotate

the lens to

improve

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SD series IP camera (C30, C3)

C30

C3

If camera image is not clear, you can

rotate the lens to improve

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2. Installation

2.1.Hardware installation

2.1.1 Table install

2.1.1.1 Cube IP Camera

Figure1.Take out the bracket ,turn the screw on the camera base counter-clock wise to loosen it.

Figure2.Camera connect to camera base, turn the collar on the camera base clockwise to tighten it.

Figure3.Moving the camera to the position you want, tighten the screw by turning it clock wise.

2.1.1.2 PTZ IP Camera

Figure4.Take out the camera and antenna

Figure5.Attach antenna to the antenna connector on the back of the camera, and fix it.

2.1.2 Wall install

According to your needs, refer to the figure to install.

③

①

②

④

⑤

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2.1.2.1 Cube IP Camera

Figure 1:Take out the bracket,then fix the bracket to the wall using screws.

Figure 2:Turn the screw on the bracket counter-clock wise to loosen it.

Figure 3:Camera connect to bracket, turn the collar on the bracket clockwise to tighten it.

Figure 4:Moving the camera to the position you want, tighten the screw by turning it clock wise.

2.1.2.2 PTZ IP Camera

Figure 1:Turn the collar on the bracket to loosen it then move the camera to the position you want .

Figure 2: Turn the collar on the bracket to tighten it,then fix the bracket to the wall using screws.

Figure 3:Camera connect to bracket, turn the collar on the bracket clockwise to tighten it.

①

②

④

③

②

①

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2.1.3 Hardware Connection

2.1.3.1 PTZ Camera

Figure1. Connect an Ethernet cable to the LAN port on your router.

Note: If your Router connected to a MODEM.The camera is unable to connect to the port of the

MODEM.

Figure2. Connect the other end of the Ethernet cable to the network interface of the camera.

Figure3. Connect the power adapter to the power receptacle of the camera, the other end of the

power adapter to a nearby power strip. (Make sure power adapter is plugged properly into device

power receptacle. Some users may mistakenly plug the power connector to device's audio

interface)

2.1.3.2 Cube IP Camera

Figure 1.Connect an Ethernet cable to the LAN port on your router. Note: If your Router

connected to a MODEM.The camera is unable to connect to the port of the MODEM.

Figure 2.Connect the other end of the Ethernet cable to the network interface of the camera.

Figure 3.Connect the power adapter to the power receptacle of the camera, the other end of the

③

②

①

③

②

①

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power adapter to a nearby power strip. (Make sure power adapter is plugged properly into device

power receptacle. Some users may mistakenly plug the power connector to device's audio

interface).

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3. Smartphone View and Install

3.1 “CloudNeteye” download and install

You can choose any the following way to download and install "CloudNeteye".

3.1.1 Iphone

Way 1: Serach “CloudNeteye” in APP Store, download it and install.

Way 2: Scan the following QR code into the App Store to download "CloudNeteye" and

install.

3.1.2 Android smartphone

Way 1: Search "CloudNeteye" in Google Play, download it and install.

Way 2: Scan the following QR code into Google Play to download "CloudNeteye" and

install.

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3.2 Add IP Camera

As following, we will introduce how to add IP camera based on different operating systems

IOS and Android.

3.2.1 IOS

1. Run “CloudNeteye” APP on your Iphone.

2. You can choose one of following way A. B. C, to add camera.

A: If your Iphone and IP camera is connected to the same router, “CloudNeteye” will search

the IP Camera automatically, and appear in the following screen.

You just need to click the camera UID Number , input password"admin "; then click "Save"

to finish add camera.

For some reason if your Iphone can't find camera automatically, pls click “Add” or

“QRCode” as the following screen.

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B: Recommend to scan QR code to add camera. Click “QRCode”, and scan the UID QR

code at the bottom of the camera; input password “admin”; click “Save” to finish add camera.

C: Also, you can click “Add” to input camera UID number manually. (UID number is 20

alphanumeric below the UID QR code). Then input password “admin”, click “Save” to finish add

camera

Note: Because the UID number is case sensitive, please input the correct font format.

3.2.2 Android

1. Run “CloudNeteye” on your smartphone.

2. Touch “Click here to add camera” in the following screen.

3. You can choose one of following way A. B. C, to add camera.

A: If your smartphone and IP Camera is connected to the same router, click “Search” to add

camera, as show in the following screen. Touch the UID number, then input password “admin”,

click “OK” to finish add camera.

For some reason if your smartphone can't find camera automatically, pls click “Scan” to add.

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B: Scan the UID QR code at the bottom of the camera, input password “admin” , Click “OK”

to finish add camera.

C: Input UID number manually as show in the following picture; then input password"

admin ", click “OK” to finish add camera. (UID number is 20 alphanumeric below the UID QR

code)

Note: Because the UID number is case sensitive, please input the correct font format.

3.3 IP Camera Live View

After finish add IP camera(camera shows on line), you can view video, control PTZ,

snapshot, listen and speak etc.

IOS Android

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3.4 IP Camera setting and management

3.4.1 Android smartphone

Select device and hold on 3 seconds or click “ ” button near the device to do

parameters settings. User can set reconnect, edit camera, view snapshot and remove camera.

If your camera is

C50/C30, you can

control PTZ by

Finger sliding on

screen, UP, Down,

Left and Right.

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3.4.1.1 Edit Camera

Advanced Setting

a) Can modify the camera’s password

b) Can adjust common video parameters: video quality, video flip, video mirror, Environment

mode

c) WiFi setting

Click “Manage Wi-Fi networks” to enter searched wireless list, and then you can select usable

wireless network.

d) Even Setting

1. Motion detection: If this function OFF, then the camera don’t send motion detction alarm. If

choose Low\Medium\High\Max means motion detection function ON. When sensitivity higher,

then the camera trigger alarm more easily; default area is full screen.

Enter “Edit Camera” to do two

settings as below:

1. Device Setting

2. Advanced Setting

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Tenda C5 Product information

Tenda C5 Product information

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