11
TROUBLESHOOTING
PROBLEM IDENTIFYING THE CAUSE SOLUTION
Barbecue
Temperature on
“SMOKE” setting is
too high.
• “P” Setting is too LOW.
• There may have been too many
left over pellets in the burner pot
at start-up.
• Verify that the controller is on the “SMOKE” setting. With
a paper clip in hand gently push the “P” Reset button to
increase to the next “P” setting. See the Operation Section
of this manual for more information.
Barbecue produces
excess smoke or dark
smoke.
• Barbecue requires maintenance. • Check and clean interior parts as outlined in the Cleaning
and Maintenance section of this manual.
• During shut-down, turn the unit to “MAX” to perform a burn
o of excess grease.
• Old or damp wood pellets.
Incorrect pellets (You may be
using heating pellets instead of
grilling pellets).
• Check and clear the hopper and burner pot for old or damp
pellets, replacing them with fresh dry pellets.
• Too much ash in the burner pot. • When the unit is cooled, shop vac the burner pot and interior
of barbecue.
Frequent Flare - ups • Barbecue maintenance required.
• Cooking temperatures are
too high.
• Clean the interior of the barbecue including the bae
plate, grease trough and interior surfaces to remove grease
buildup.
• Try cooking at lower temperatures for longer periods.
• Grease does have a flash point, keep the temperature under
350° F (177° C) when cooking highly greasy food.
LCD Screen Will Not
Light Up
• Power cord is not properly
plugged in.
• Check that the controller is in the “OFF” (
), and ensure
the power cord is plugged in correctly.
• Ensure barbecue is plugged into a working GFCI outlet.
• The GFCI outlet has been tripped. • Ensure GFCI is minimum 15-amp service.
• Ensure you are NOT using over a 25’ (7.6 m) extension cord.
• Reset GFCI outlet. If it happens again, try another outlet.
• The circuit board fuse has
been tripped.
• Ensure all wire connections are firmly connected and dry.
• Fuse (5-amp.) must be manually replaced.
“Erh” Error Message • The barbecue has overheated,
due to either a grease fire, over-
firing caused by excess fuel, or too
high ambient temperatures and
direct sunlight.
• Turn the controller “OFF” (
) and unplug the power
cord. Allow the barbecue to cool. Perform all cleaning and
maintenance of interior parts, including cooking grates, bae
plate, grease trough, and burner pot, as outlined on page 13.
• Plug in power cord. Open lid. Turn controller to “SMOKE”.
Wait until the unit is creating smoke (3-5 min) before setting
the desired temperature and closing the lid.
• Place unit in shaded area.
• Open lid to reduce internal temperature.
• Temperature probe wire not
making connection.
• Ensure probe wire is connected correctly to control.
• Confirm wire connections and check for any damage.
“ErP” Error Message • Controller was not in the “OFF”
position (
) when the power
cord was plugged in.
• Turn controller to “OFF” (
). Open the lid. Wait 2 minutes,
before setting the controller to “SMOKE”. Wait until the
unit is creating smoke (3-5 min) before setting the desired
temperature and closing the lid.
• This safety feature prevents an accidental start.