HP ProBook 11 EE G1 User guide

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User Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2015
Document Part Number: 807293-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
Go to
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Display ................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 7
Top cover ............................................................................................................................................. 7
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons and speakers ....................................................................................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Front ..................................................................................................................................................................... 12
3 Connecting to a network .............................................................................................................................. 13
Connecting to a wireless network ....................................................................................................................... 13
Using the wireless controls ............................................................................................................... 13
Turning wireless devices on or off ................................................................................. 13
Using HP Connection Manager (select models only) ..................................................... 14
Using the wireless button ............................................................................................... 14
Using operating system controls ................................................................................... 14
Using a WLAN ..................................................................................................................................... 14
Using an Internet service provider ................................................................................. 15
Setting up a WLAN .......................................................................................................... 15
Configuring a wireless router ......................................................................................... 15
Protecting your WLAN ..................................................................................................... 16
Connecting to a WLAN ..................................................................................................... 16
Using HP Mobile Broadband (select models only) ............................................................................ 16
Inserting and removing a SIM ......................................................................................... 17
Using Bluetooth wireless devices ..................................................................................................... 18
Connecting to a wired network ........................................................................................................................... 19
Connecting to a local area network (LAN) ........................................................................................ 19
v
4 Navigating using the keyboard, touch gestures and pointing devices .............................................................. 20
Using pointing devices ......................................................................................................................................... 20
Setting pointing device preferences ................................................................................................. 20
Using the TouchPad and gestures .................................................................................................... 20
Turning the TouchPad off and on ................................................................................... 21
Tapping ........................................................................................................................... 21
Scrolling .......................................................................................................................... 22
2-finger pinch zoom ....................................................................................................... 22
Using the keyboard .............................................................................................................................................. 23
Identifying the hot keys .................................................................................................................... 23
Using keypads ................................................................................................................................... 24
Using the embedded numeric keypad ............................................................................ 25
Turning the embedded numeric keypad on and off .................................... 26
Switching key functions on the embedded numeric keypad ....................... 26
Using an optional external numeric keypad .................................................................. 26
5 Multimedia ................................................................................................................................................. 27
Using the media activity controls ........................................................................................................................ 27
Audio .................................................................................................................................................................... 27
Connecting speakers ......................................................................................................................... 27
Adjusting the volume ........................................................................................................................ 27
Connecting headphones .................................................................................................................... 28
Connecting headphones and microphones ...................................................................................... 28
Checking audio functions on the computer ...................................................................................... 28
Webcam (select models only) ............................................................................................................................. 29
Video .................................................................................................................................................................... 29
VGA .................................................................................................................................................... 30
HDMI .................................................................................................................................................. 31
Configuring audio for HDMI ............................................................................................................... 32
Intel Wireless Display (select models only) ...................................................................................... 32
6 Power management ..................................................................................................................................... 33
Shutting down the computer .............................................................................................................................. 33
Setting power options ......................................................................................................................................... 33
Using power-saving states ............................................................................................................... 33
Initiating and exiting Sleep ............................................................................................. 34
Initiating and exiting Hibernation ................................................................................... 34
Using the power meter and power settings ................................................................... 34
Setting password protection on wakeup ....................................................................... 35
Using battery power .......................................................................................................................... 35
vi
Finding additional battery information .......................................................................... 35
Using Battery Check ........................................................................................................ 35
Displaying the remaining battery charge ....................................................................... 36
Maximizing battery discharge time ................................................................................ 36
Managing low battery levels .......................................................................................... 36
Identifying low battery levels ...................................................................... 36
Resolving a low battery level ....................................................................... 36
Inserting or removing the battery .................................................................................. 37
Inserting a battery ........................................................................................ 37
Removing a battery ...................................................................................... 37
Conserving battery power .............................................................................................. 38
Using external AC power ................................................................................................................... 38
Testing an AC adapter ..................................................................................................... 39
Refreshing your software content with Intel Smart Connect Technology (select models only) .... 39
7 External cards and devices ........................................................................................................................... 40
Using memory card readers (select models only) .............................................................................................. 40
Inserting a memory card ................................................................................................................... 40
Removing a memory card ................................................................................................................. 40
Using a USB device ............................................................................................................................................... 41
Connecting a USB device ................................................................................................................... 42
Removing a USB device ..................................................................................................................... 42
Using optional external devices .......................................................................................................................... 42
Using optional external drives .......................................................................................................... 43
8 Drives ......................................................................................................................................................... 44
Handling drives .................................................................................................................................................... 44
Using hard drives ................................................................................................................................................. 44
Intel Smart Response Technology (select models only) .................................................................. 44
Improving hard drive performance ................................................................................................... 45
Using Disk Defragmenter ............................................................................................... 45
Using Disk Cleanup ......................................................................................................... 45
Using HP 3D DriveGuard (select models only) .................................................................................. 45
Identifying HP 3D DriveGuard status .............................................................................. 46
9 Security ...................................................................................................................................................... 47
Protecting the computer ..................................................................................................................................... 47
Using passwords .................................................................................................................................................. 47
Setting passwords in Windows ......................................................................................................... 48
Setting passwords in Computer Setup ............................................................................................. 49
vii
Managing a BIOS administrator password ....................................................................................... 49
Entering a BIOS administrator password ....................................................................... 50
Managing a Computer Setup DriveLock password ........................................................................... 50
Setting a DriveLock password ........................................................................................ 51
Entering a DriveLock password ...................................................................................... 52
Changing a DriveLock password ..................................................................................... 52
Removing DriveLock protection ..................................................................................... 52
Using Computer Setup Automatic DriveLock ................................................................................... 53
Entering an Automatic DriveLock password .................................................................. 53
Removing Automatic DriveLock protection ................................................................... 53
Using antivirus software ..................................................................................................................................... 54
Using firewall software ....................................................................................................................................... 54
Installing critical security updates ...................................................................................................................... 54
Using HP Client Security (select models only) .................................................................................................... 55
Installing an optional security cable ................................................................................................................... 55
10 Maintenance ............................................................................................................................................. 56
Cleaning your computer ...................................................................................................................................... 56
Cleaning procedures ......................................................................................................................... 56
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 56
Cleaning the sides or cover ............................................................................................. 56
Cleaning the TouchPad, keyboard, or mouse ................................................................ 57
Updating programs and drivers .......................................................................................................................... 57
Using SoftPaq Download Manager ...................................................................................................................... 57
11 Backup and recovery .................................................................................................................................. 58
Creating recovery media and backups ................................................................................................................ 58
Guidelines .......................................................................................................................................... 58
Creating recovery media with HP Recovery Disc Creator ................................................................. 58
Creating recovery media ................................................................................................. 59
Backing up your information ............................................................................................................ 59
Performing a system recovery ............................................................................................................................ 60
Using the Windows recovery tools ................................................................................................... 60
Using f11 recovery tools (select models only) ................................................................................. 61
Using Windows 7 operating system media ...................................................................................... 61
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
viii
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ........................................................................................ 65
Downloading a BIOS update ........................................................................................... 65
Using MultiBoot ................................................................................................................................................... 66
About the boot device order ............................................................................................................. 66
Choosing MultiBoot preferences ...................................................................................................... 66
Setting a new boot order in Computer Setup ................................................................. 66
Dynamically choosing a boot device using the f9 prompt ............................................. 67
Setting a MultiBoot Express prompt .............................................................................. 67
Entering MultiBoot Express preferences ....................................................................... 67
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 68
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 69
13 Support ..................................................................................................................................................... 70
Contacting support .............................................................................................................................................. 70
Labels ................................................................................................................................................................... 71
14 Specifications ........................................................................................................................................... 72
Input power .......................................................................................................................................................... 72
Operating environment ....................................................................................................................................... 72
Appendix A Traveling with or shipping your computer ....................................................................................... 73
Appendix B Troubleshooting ........................................................................................................................... 74
Troubleshooting resources ................................................................................................................................. 74
Resolving issues .................................................................................................................................................. 74
The computer is unable to start up .................................................................................................. 74
The computer screen is blank ........................................................................................................... 74
Software is functioning abnormally ................................................................................................. 75
The computer is on but not responding ........................................................................................... 75
The computer is unusually warm ..................................................................................................... 75
An external device is not working ..................................................................................................... 75
The wireless network connection is not working ............................................................................. 75
A disc does not play ........................................................................................................................... 76
A movie is not visible on an external display .................................................................................... 76
The process of burning a disc does not begin, or it stops before completion ................................. 77
Appendix C Electrostatic discharge .................................................................................................................. 78
ix
Index ............................................................................................................................................................. 79
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see
Connecting to a network on page 13.
Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see
Using antivirus software
on page 54.
Get to know your computer—Learn about your computer features. See
Getting to know your computer
on page 4 and Navigating using the keyboard, touch gestures and pointing devices on page 20 for
additional information.
Find installed software—Access a list of the software preinstalled on the computer:
Select Start > All Programs. For details about using the software included with the computer, see the
software manufacturer's instructions, which may be provided with the software or on the
manufacturer's website.
Back up your hard drive by creating recovery discs or a recovery flash drive. See
Backup and recovery
on page 58.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster
How to set up the computer
Help to identify computer components
Help and Support
To access Help and Support, select Start > Help and
Support.
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Operating system information
Software, driver, and BIOS updates
Troubleshooting tools
How to access support
Worldwide support
This booklet is provided with your computer.
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Online chat with an HP technician
Email support
Support telephone numbers
HP service center locations
HP website
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Support information
Ordering parts and finding additional help
Accessories available for the device
Safety & Comfort Guide
To access the user guides, select Start > Help and Support
> User guides.
– or –
Go to
http://www.hp.com/ergo.
Proper workstation setup, posture, health, and work habits
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access the user guides, select Start > Help and Support
> User guides.
Regulatory and safety information
Battery disposal information
Limited Warranty*
To access this guide, select Start > Help and Support >
User guides > View Warranty Information.
– or –
Go to
http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For
some countries/regions where the warranty is not provided in printed format, you may request a printed copy from
http://www.hp.com/go/orderdocuments or write to:
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
2 Chapter 1 Welcome
Resources For information about
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
http://www.hp.com/go/contactHP. For
worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Finding information 3
2 Getting to know your computer
Right
Component Description
(1)
USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 41.
(2)
Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(3)
RJ-45 (network) jack/lights Connects a network cable.
Green (right): The network is connected.
Amber (left): The network is showing activity.
(4) AC adapter/Battery light
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Off: The battery is fully charged.
(5)
Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer
Left
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)
External monitor port Connects an external VGA monitor or projector.
(4)
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5)
USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
NOTE: For details about different types of USB ports, see
Using a USB device on page 41.
(6)
Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access the user guides, select
Start > Help and Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
Left 5
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam, select Start > All Programs >
Communication and Chat > HP WebCam.
(5) Internal microphone Produce sound.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides, select Start > Help and Support > User Guides.
6 Chapter 2 Getting to know your computer
Top
Top cover
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device, is on.
Top 7
TouchPad
Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures. For
more information, see Edge swipes (select models only) on
page 34.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1)
Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity. For more
information, see
Using power-saving states on page 33.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3)
TouchPad light
Amber: The TouchPad is off.
Off: The TouchPad is on.
(4)
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
(5)
Wireless light
Amber: Wireless is off.
Off: Wireless is on.
Top 9
Buttons and speakers
Component Description
(1)
Power button
When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to initiate
Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineffective, press and hold the power
button for 15 seconds to perform a hardware reset turning off
the computer immediately.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity. For more
information, see
Using power-saving states on page 33.
To learn more about your power settings: Select Start > Control
Panel > System and Security > Power Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 Getting to know your computer
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HP ProBook 11 EE G1 User guide

Category
Notebooks
Type
User guide
This manual is also suitable for

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