RAM 3500 Owner's manual

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Cars
Type
Owner's manual

This manual is also suitable for

OWNERS.MOPAR.CA
CANADA
MOPAR.COM/OM
U.S.
2021 RAM 2500/3500
OWNER’S MANUAL
2021 RAM 2500/3500
FOURTH EDITION
21_DJD2_OM_EN_USC
©2021 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC.
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Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing
what steps to take following an accident or scheduling your next appointment, we know you will find the app an important
extension of your Ram vehicle. Simply download the app, select your make and model and enjoy the ride. To get this app,
go directly to the App Store
®
or Google Play
®
Store and enter the search keyword “ram toolbox” (U.S. residents only).
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular
telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired
with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and
your judgment is impaired when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equip-
ment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions
to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/
Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the
Warranty Booklet or purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION............................................................................................................................ 10
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................18
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 94
4 STARTING AND OPERATING ...............................................................................................124
5 MULTIMEDIA ..............................................................................................................................230
6 SAFETY ........................................................................................................................................ 272
7 IN CASE OF EMERGENCY ....................................................................................................330
8 SERVICING AND MAINTENANCE ...................................................................................... 352
9 TECHNICAL SPECIFICATIONS ............................................................................................423
10 CUSTOMER ASSISTANCE .....................................................................................................434
11 INDEX .............................................................................................................................................438
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INTRODUCTION
SYMBOLS KEY........................................................ 11
VAN CONVERSIONS/CAMPERS........................... 11
CONSUMER INFORMATION — TRUCK-
CAMPER LOADING ................................................ 11
VEHICLE MODIFICATIONS/ALTERATIONS.......... 13
SYMBOL GLOSSARY.............................................. 13
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 18
Key Fob .............................................................18
SENTRY KEY ........................................................... 20
IGNITION SWITCH .................................................. 21
Keyless Enter ‘n Go™ Ignition .........................21
REMOTE START — IF EQUIPPED (GASOLINE) ... 22
How To Use Remote Start................................23
To Exit Remote Start Mode..............................23
Remote Start Front Defrost Activation
If Equipped........................................................24
Remote Start Comfort Systems —
If Equipped........................................................24
Remote Start Windshield Wiper De–Icer
Activation — If Equipped ..................................24
Remote Start Abort Message ..........................24
REMOTE START— IF EQUIPPED (DIESEL) ........... 25
How To Use Remote Start................................25
VEHICLE SECURITY SYSTEM — IF EQUIPPED ....25
To Arm The System ..........................................26
To Disarm The System.....................................26
Rearming Of The System .................................26
Security System Manual Override...................26
DOORS ....................................................................26
Manual Door Locks ..........................................26
Power Door Locks — If Equipped ....................27
Power Side Steps — If Equipped .....................28
Keyless Enter ‘n Go™ — Passive Entry
(If Equipped) ....................................................28
Automatic Unlock Doors On Exit —
If Equipped........................................................30
Automatic Door Locks — If Equipped..............30
Child-Protection Door Lock .............................30
STEERING WHEEL ..................................................31
Tilt Steering Column.........................................31
Heated Steering Wheel — If Equipped ...........31
UCONNECT VOICE RECOGNITION.........................31
Introducing Voice Recognition.........................31
Basic Voice Commands ...................................32
Get Started .......................................................32
Additional Information .....................................33
DRIVER MEMORY SETTINGS — IF EQUIPPED.....33
Programming The Memory Feature ................34
Linking And Unlinking The Remote Keyless
Entry Key Fob To Memory................................34
Memory Position Recall ...................................34
SEATS ..................................................................... 34
Manual Front Seat Adjustment.......................35
Manual Rear Seat Adjustment........................36
Power Driver Seat Adjustment —
If Equipped .......................................................36
Heated Seats — If Equipped............................38
Ventilated Seats — If Equipped .......................39
Head Restraints ..............................................39
DRIVER ADJUSTABLE PEDALS
IF EQUIPPED .......................................................... 41
MIRRORS ............................................................... 42
Inside Rearview Mirror.....................................42
Illuminated Vanity Mirror — If Equipped .........43
Outside Mirrors ................................................44
Power Mirrors — If Equipped ..........................44
Power Folding Outside Mirrors For Standard
And Trailer Tow — If Equipped.........................45
Power Convex Mirror Switch — If Equipped....45
Trailer Towing Mirrors — If Equipped .............46
Heated Mirrors — If Equipped .........................46
Tilt Side Mirrors In Reverse —
If Equipped .......................................................46
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UNIVERSAL GARAGE DOOR OPENER
(HOMELINK®) — IF EQUIPPED
S
.................... 47
Before You Begin Programming
HomeLink®.......................................................47
Erasing All The HomeLink® Channels ............47
Identifying Whether You Have A Rolling
Code Or Non-Rolling Code Device...................47
Programming HomeLink® To A Garage
Door Opener .....................................................48
Programming HomeLink® To A
Miscellaneous Device ......................................49
Reprogramming A Single HomeLink®
Button ...............................................................49
Canadian/Gate Operator Programming .........49
EXTERIOR LIGHTS.................................................. 50
Headlight Switch...............................................50
Multifunction Lever ..........................................50
Daytime Running Lights (DRLs) —
If Equipped........................................................50
High/Low Beam Switch....................................51
Automatic High Beam Headlamp Control —
If Equipped........................................................51
Flash-To-Pass....................................................51
Automatic Headlights — If Equipped ..............51
Directional LED Headlamp System —
If Equipped........................................................51
Parking Lights And Panel Lights......................51
Automatic Headlights With Wipers..................52
Headlight Delay ................................................52
Lights-On Reminder .........................................52
Front Fog Lights — If Equipped .......................52
Turn Signals .....................................................52
Lane Change Assist — If Equipped..................52
Cargo Lights/Trailer Spotter Lights With
Bed Lights — If Equipped .................................53
Battery Saver....................................................53
INTERIOR LIGHTS ..................................................54
Courtesy Lights.................................................54
Illuminated Entry .............................................55
WINDSHIELD WIPERS AND WASHERS...............55
Windshield Wiper Operation ...........................55
Rain Sensing Wipers — If Equipped ...............56
CLIMATE CONTROLS .............................................57
Automatic Climate Control Descriptions
And Functions...................................................57
Manual Climate Control Descriptions And
Functions ..........................................................60
Automatic Temperature Control (ATC) ............61
Climate Voice Recognition...............................62
Operating Tips .................................................62
INTERIOR STORAGE AND EQUIPMENT ...............63
Storage..............................................................63
USB/AUX Control..............................................69
Electrical Power Outlets...................................70
Power Inverter — If Equipped .........................71
Wireless Charging Pad —
If Equipped .......................................................73
WINDOWS ............................................................. 73
Power Windows ...............................................73
Automatic Window Features ...........................74
Reset Auto-Up ..................................................74
Window Lockout Switch...................................75
Power Sliding Rear Window — If Equipped ....75
Manual Sliding Rear Window — If Equipped ..75
Wind Buffeting .................................................75
POWER SUNROOF — IF EQUIPPED ..................... 75
Single Pane Power Sunroof — If Equipped .....75
HOOD ...................................................................... 77
To Open The Hood ...........................................77
To Close The Hood ...........................................77
TAILGATE ................................................................ 77
Opening.............................................................77
Closing ..............................................................78
Tailgate Removal..............................................78
Bed Step — If Equipped ...................................80
PICKUP BOX .......................................................... 81
Cargo Camera — If Equipped...........................81
Bed Rail Tie-Down System — If Equipped ......83
RAMBOX — IF EQUIPPED...................................... 84
Locking And Unlocking RamBox......................84
RamBox Cargo Storage Bins ...........................84
RamBox Safety Warning..................................86
Bed Divider — If Equipped ...............................87
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TRI-FOLD TONNEAU COVER — IF EQUIPPED ...... 88
Tri-Fold Tonneau Cover Removal ....................88
Tri-Fold Tonneau Cover Installation ................91
Tri-Fold Tonneau Cover Cleaning ....................93
GETTING TO KNOW YOUR
INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER —
GAS ENGINE ........................................................... 94
Base / Midline Instrument Cluster
Descriptions — Gas Engine..............................95
PREMIUM INSTRUMENT CLUSTER —
GAS ENGINE ........................................................... 96
Premium Instrument Cluster Descriptions —
Gas Engine........................................................97
BASE INSTRUMENT CLUSTER
DIESEL ENGINE ..................................................... 98
Base Instrument Cluster Descriptions —
Diesel Engine....................................................99
PREMIUM INSTRUMENT CLUSTER —
DIESEL ENGINE ....................................................100
Premium Instrument Cluster Descriptions —
Diesel Engine................................................. 101
INSTRUMENT CLUSTER DISPLAY .....................101
Instrument Cluster Display Controls ............ 102
Oil Life Reset ................................................. 102
Display Menu Items ...................................... 103
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped.................................... 108
DIESEL MESSAGES AND WARNINGS............... 109
Diesel Particulate Filter (DPF) Messages ... 109
Cold Ambient Derate Mode Messages ........ 110
Diesel Exhaust Fluid (DEF) Warning
Messages....................................................... 111
Diesel Exhaust Fluid (DEF) Fault Warning
Messages....................................................... 111
RAM Active Air System.................................. 112
WARNING LIGHTS AND MESSAGES................. 112
Red Warning Lights....................................... 112
Yellow Warning Lights................................... 115
Yellow Indicator Lights.................................. 118
Green Indicator Lights .................................. 120
White Indicator Lights ................................... 121
Blue Indicator Lights ..................................... 121
ONBOARD DIAGNOSTIC SYSTEM — OBD II...... 122
Onboard Diagnostic System
(OBD II) Cybersecurity ................................... 122
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS.......................................................... 122
STARTING AND OPERATING
STARTING THE ENGINE
GASOLINE ENGINE .............................................124
Automatic Transmission ............................... 124
Tip Start Feature .......................................... 124
Keyless Enter ‘n Go™ — Ignition .................. 124
Normal Starting Using ENGINE START/
STOP Button .................................................. 124
AutoPark — Rotary Shifter and 8-Speed
Transmission Only......................................... 125
Cold Weather Operation
(Below –22°F Or −30°C) ............................ 127
After Starting ................................................. 127
STARTING THE ENGINE — DIESEL ENGINE.......127
Automatic Transmission ............................... 128
Keyless Enter ‘n Go™ — Ignition .................. 128
Extreme Cold Weather.................................. 129
Normal Starting Procedure — Engine
Manifold Air Temperature Above 66° F
(19° C)........................................................... 130
Starting Procedure — Engine Manifold Air
Temperature 0°F To 66°F
(–18°C to 19°C)........................................... 130
Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C) ................. 131
Starting Fluids ............................................... 132
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NORMAL OPERATION — DIESEL ENGINE .........132
Cold Weather Precautions............................ 133
Engine Idling ................................................. 134
Noise .............................................................. 135
Stopping The Engine ..................................... 135
Idle Shutdown................................................ 136
Programmable Maximum Vehicle Speed .... 136
Operating Precautions .................................. 136
Cooling System Tips ...................................... 136
ENGINE BLOCK HEATER — IF EQUIPPED..........137
ENGINE BREAK-IN RECOMMENDATIONS —
GASOLINE ENGINE ..............................................137
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE ....................................................138
PARKING BRAKE ................................................138
DIESEL EXHAUST BRAKE — ENGINE BRAKING
(IF EQUIPPED) .....................................................139
AUTOMATIC TRANSMISSION ............................140
Ignition Park Interlock................................... 141
Brake/Transmission Shift Interlock (BTSI)
System ........................................................... 141
8-Speed Automatic Transmission —
If Equipped..................................................... 141
6-Speed Automatic Transmission —
If Equipped..................................................... 145
AUXILIARY SWITCHES — IF EQUIPPED .............151
ACTIVE NOISE CANCELLATION ..........................151
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ....................................................... 151
Electronically Shifted Transfer Case
(8-Speed Transmission) — If Equipped ....... 151
Electronically Shifted Transfer Case
(6-Speed Transmission) — If Equipped........ 154
Manually Shifted Transfer Case —
If Equipped..................................................... 157
AIR SUSPENSION SYSTEM — IF EQUIPPED ..... 159
Description .................................................... 159
Air Suspension Modes .................................. 159
Instrument Cluster Display Messages......... 160
Operation ....................................................... 160
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)........................... 160
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY...................................................... 162
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY .................................................................... 163
Off-Road Driving Tips And Vehicle
Characteristics .............................................. 163
Driving In Snow, Mud And Sand................... 164
Crossing Obstacles (Rocks And Other High
Points)............................................................ 165
Hill Climbing................................................... 166
Driving Through Water .................................. 167
Airing Down For Off-Road Driving................. 168
Vehicle Recovery........................................... 169
After Driving Off-Road ................................... 170
LIMITED-SLIP DIFFERENTIAL ............................171
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED) .....................................................171
Things To Know Before Using Your Winch... 171
Understanding The Features Of Your
Winch ............................................................. 172
Winch Accessories ....................................... 173
Operating Your Winch .................................. 173
Rigging Techniques ...................................... 179
FUEL SAVER TECHNOLOGY —
GASOLINE ENGINE (IF EQUIPPED) ....................180
HYDRAULIC POWER STEERING.........................180
Power Steering Fluid Check ........................ 180
CRUISE CONTROL SYSTEMS
IF EQUIPPED ........................................................180
Cruise Control ............................................... 181
Adaptive Cruise Control (ACC)...................... 183
PARKSENSE FRONT/REAR PARK ASSIST —
IF EQUIPPED.........................................................192
ParkSense Sensors....................................... 192
ParkSense Warning Display ......................... 192
ParkSense Display ........................................ 192
Enabling And Disabling Front And/Or Rear
ParkSense ..................................................... 195
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Service The ParkSense Front/Rear Park
Assist System................................................. 195
Cleaning The ParkSense System ................. 195
ParkSense System Usage Precautions........ 196
LANESENSE — IF EQUIPPED .............................197
LaneSense Operation ................................... 197
Turning LaneSense On Or Off....................... 197
LaneSense Warning Message...................... 197
Changing LaneSense Status ........................ 199
PARKVIEW REAR BACK UP CAMERA ...............199
AUX Camera — If Equipped .......................... 201
SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED.........................................................202
AUX Camera — If Equipped .......................... 206
ENGINE RUNAWAY — DIESEL ENGINE..............207
REFUELING THE VEHICLE —
GASOLINE ENGINE .............................................207
Loose Fuel Filler Cap Message .................... 208
REFUELING THE VEHICLE — DIESEL ENGINE ..208
Diesel Exhaust Fluid...................................... 209
VEHICLE LOADING...............................................211
Gross Vehicle Weight Rating (GVWR) .......... 211
Payload .......................................................... 211
Gross Axle Weight Rating (GAWR)................ 211
Tire Size.......................................................... 212
Rim Size ......................................................... 212
Inflation Pressure .......................................... 212
Curb Weight ................................................... 212
Loading .......................................................... 212
TRAILER TOWING................................................ 212
Common Towing Definitions......................... 213
Trailer Hitch Type and Maximum Trailer
Weight ............................................................ 216
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ............................................. 216
Trailer And Tongue Weight............................ 216
Towing Requirements .................................. 217
Towing Tips ................................................... 222
SNOWPLOW ........................................................ 222
Before Plowing............................................... 223
Snowplow Prep Package Model
Availability...................................................... 223
Over The Road Operation With Snowplow
Attached......................................................... 223
Operating Tips ............................................... 223
General Maintenance ................................... 224
RECREATIONAL TOWING (BEHIND
MOTORHOME) .................................................... 224
Towing This Vehicle Behind Another
Vehicle ........................................................... 224
Recreational Towing — Two-Wheel Drive
Models ........................................................... 225
Recreational Towing — Four-Wheel Drive
Models ........................................................... 225
DRIVING TIPS .......................................................228
Driving On Slippery Surfaces ....................... 228
Driving Through Water ................................. 228
Off-Road Driving Tips .................................... 229
MULTIMEDIA
UCONNECT SYSTEMS .........................................230
CYBERSECURITY .................................................230
UCONNECT SETTINGS .........................................231
Customer Programmable Features ............. 231
UCONNECT INTRODUCTION................................247
System Overview .......................................... 247
Safety And General Information................... 248
UCONNECT MODES .............................................249
Steering Wheel Audio Controls .................... 249
Radio Mode .................................................. 250
Media Mode ................................................. 257
Phone Mode ................................................. 259
RADIO OPERATION AND MOBILE PHONES......269
Regulatory And Safety Information.............. 269
OFF-ROAD PAGES — IF EQUIPPED ....................269
Off-Road Pages Status Bar........................... 270
Vehicle Dynamics.......................................... 270
Accessory Gauge........................................... 271
Pitch & Roll .................................................... 271
Forward Facing Camera................................ 271
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SAFETY
SAFETY FEATURES ..............................................272
Anti-Lock Brake System (ABS) ..................... 272
Electronic Brake Control (EBC) System ....... 273
AUXILIARY DRIVING SYSTEMS ..........................279
Blind Spot Monitoring (BSM) —
If Equipped .................................................... 279
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 285
Tire Pressure Monitoring System (TPMS) .... 287
OCCUPANT RESTRAINT SYSTEMS ....................294
Occupant Restraint Systems Features ....... 294
Important Safety Precautions....................... 294
Seat Belt Systems ........................................ 295
Supplemental Restraint Systems (SRS) ...... 302
Child Restraints ............................................. 311
SAFETY TIPS.........................................................327
Transporting Passengers.............................. 327
Transporting Pets .......................................... 327
Safety Checks You Should Make Inside The
Vehicle ........................................................... 327
Periodic Safety Checks You Should Make
Outside The Vehicle ...................................... 328
Exhaust Gas .................................................. 329
Carbon Monoxide Warnings ......................... 329
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS......................... 330
ASSIST AND SOS SYSTEM — IF EQUIPPED ..... 331
JACKING AND TIRE CHANGING ........................ 334
Preparations For Jacking .............................. 334
Jack Location................................................. 335
Removal Of Jack And Tools .......................... 335
Removing The Spare Tire.............................. 336
Jacking Instructions ...................................... 337
To Stow The Flat Or Spare ........................... 341
Reinstalling The Jack And Tools................... 342
Hub Caps/Wheel Covers —
If Equipped..................................................... 342
JUMP STARTING ................................................. 343
Preparations For Jump Start ........................ 344
Jump Starting Procedure .............................. 344
GEAR SELECTOR OVERRIDE.............................. 345
6–Speed Transmission ................................ 345
MANUAL PARK RELEASE................................... 346
8–Speed Transmission................................. 346
IF YOUR ENGINE OVERHEATS .......................... 347
FREEING A STUCK VEHICLE .............................. 348
TOWING A DISABLED VEHICLE ......................... 349
Two-Wheel Drive Models .............................. 350
Four-Wheel Drive Models ............................. 350
Emergency Tow Hooks —
If Equipped..................................................... 351
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ..................................................................351
EVENT DATA RECORDER (EDR).........................351
SERVICING AND MAINTENANCE
SCHEDULED SERVICING —
GASOLINE ENGINE .............................................352
Maintenance Plan — Gasoline Engine......... 353
SCHEDULED SERVICING— DIESEL ENGINE......356
Oil Change Indicator System — Cummins®
Diesel ............................................................. 356
Perform Service Indicator — Cummins®
Diesel ............................................................. 357
Maintenance Plan — Cummins® Diesel
Engine ........................................................... 357
ENGINE COMPARTMENT ....................................361
6.4L Engine .................................................. 361
6.7L Diesel Engine — Six-Speed 68RFE ..... 362
6.7L Diesel Engine — Six-Speed
AS69RC HD ................................................... 363
Checking Oil Level......................................... 364
Adding Washer Fluid..................................... 364
Maintenance-Free Battery ........................... 364
Pressure Washing ......................................... 365
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VEHICLE MAINTENANCE ....................................365
Engine Oil ...................................................... 365
Engine Oil Filter ............................................. 366
Engine Air Cleaner Filter ............................... 366
Air Conditioner Maintenance........................ 368
Accessory Drive Belt Inspection ................... 371
Draining Fuel/Water Separator Filter —
Diesel Engine ................................................ 372
Engine Mounted Fuel Filter Replacement —
Diesel Engine................................................. 373
Underbody Mounted Fuel Filter
Replacement — Diesel Engine...................... 373
Priming If The Engine Has Run Out Of
Fuel — Diesel Engine..................................... 374
Intervention Regeneration Strategy —
Message Process Flow ................................. 375
Diesel Exhaust Fluid...................................... 375
Body Lubrication............................................ 376
Windshield Wiper Blades.............................. 376
Exhaust System ............................................ 378
Cooling System ............................................. 379
Charge Air Cooler — Inter-Cooler ................. 381
Brake System ............................................... 382
Automatic Transmission ............................... 382
Rear Axle And 4x4 Front Driving Axle
Fluid Level ..................................................... 384
Transfer Case ............................................... 385
Noise Control System Required
Maintenance & Warranty ............................. 385
Fuses.............................................................. 387
Bulb Replacement......................................... 395
TIRES..................................................................... 401
Tire Safety Information ................................. 401
Tires — General Information ........................ 407
Tire Types....................................................... 411
Spare Tires — If Equipped............................. 411
Wheel And Wheel Trim Care......................... 413
Snow Traction Devices ................................. 414
Tire Rotation Recommendations ................ 417
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ................... 418
Treadwear...................................................... 418
Traction Grades............................................. 418
Temperature Grades..................................... 418
STORING THE VEHICLE ....................................... 419
BODYWORK ......................................................... 419
Protection From Atmospheric Agents .......... 419
Body And Underbody Maintenance.............. 419
Preserving The Bodywork ............................. 419
INTERIORS .......................................................... 421
Seats And Fabric Parts ................................. 421
Plastic And Coated Parts .............................. 422
Leather Surfaces........................................... 422
Glass Surfaces ............................................. 422
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER (VIN) ........423
BRAKE SYSTEM ..................................................423
Hydraulic Brake Assist —
If Equipped .................................................... 423
WHEEL AND TIRE TORQUE SPECIFICATIONS ..423
Torque Specifications ................................... 423
FUEL REQUIREMENTS — GASOLINE ENGINE...424
6.4L Engine ................................................... 425
Reformulated Gasoline................................. 425
Materials Added To Fuel............................... 425
Gasoline/Oxygenate Blends......................... 425
Do Not Use E-85 In Non-Flex Fuel
Vehicles ......................................................... 425
CNG And LP Fuel System Modifications...... 426
Methylcyclopentadienyl Manganese
Tricarbonyl (MMT) In Gasoline ..................... 426
Fuel System Cautions ................................... 426
FUEL REQUIREMENTS – DIESEL ENGINE ........426
Fuel Specifications ....................................... 427
Biodiesel Fuel Requirements ....................... 427
FLUID CAPACITIES...............................................429
ENGINE FLUIDS AND LUBRICANTS ..................430
CHASSIS FLUIDS AND LUBRICANTS .................432
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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................................................434
Prepare For The Appointment ...................... 434
Prepare A List ................................................ 434
Be Reasonable With Requests..................... 434
IF YOU NEED ASSISTANCE ................................ 434
FCA US LLC Customer Center....................... 434
FCA Canada Inc. Customer Center............... 434
Mexico............................................................ 435
Puerto Rico And US Virgin Islands................ 435
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)......................... 435
Service Contract ........................................... 435
WARRANTY INFORMATION ................................435
MOPAR® PARTS .................................................436
REPORTING SAFETY DEFECTS ..........................436
In The 50 United States And
Washington, D.C............................................ 436
In Canada ...................................................... 436
PUBLICATION ORDER FORMS ..........................436
GENERAL INFORMATION....................................437
21_DJD2_OM_EN_USC_t.book Page 9
10
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and maneuvers
differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the two-wheel drive version
of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited for a four-wheel drive vehicle.
Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience. When driving
off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome the natural laws of physics. Always observe federal, state, provincial
and local laws wherever you drive. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of control or a collision
Ú page 228.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained in
this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced. For
this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an authorized
dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians, genuine Mopar® parts, and care about your
satisfaction.
21_DJD2_OM_EN_USC_t.book Page 10
11
SYMBOLS KEY
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Cautions and Warnings.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/body
builders. US residents refer to the Warranty Information, Section 2.1.C.
Canadian residents refer to the “What Is Not Covered” section of the Warranty
Information. Such equipment includes video monitors, DVD/Blu-Ray™,
heaters, stoves, refrigerators, etc. For warranty coverage and service on these
items, contact the applicable manufacturer.
CONSUMER INFORMATION — TRUCK-CAMPER LOADING
This information is provided in fulfillment of the requirement by the United
States Government, Department of Transportation, National Highway Traffic
Safety Administration, that “every manufacturer of trucks that are capable of
accommodating slide-in campers, manufactured on or after April 1, 1973 shall
provide... at the time of original purchase to the first person who purchases the
truck”... information on Truck Camper Loading.
A slide-in camper document is provided in your vehicle’s glove compartment
that contains your Vehicle Identification Number, truck model, cargo weight
rating, and the forward/rearward limit of a camper. To obtain additional
dimensional and technical specifications for your vehicle, please visit
https://www.ramtrucks.com.
Figure 1 illustrates the dimensions describing the forward and rearward limits
of the zone in which the Center of Gravity (CG) of a slide-in camper must be
located, to provide satisfactory vehicle handling and to prevent overload of the
front and rear axles.
Figure 2 illustrates a proper match between truck and camper.
WARNING!
These statements are against operating
procedures that could result in a collision, bodily
injury and/or death.
CAUTION!
These statements are against procedures that
could result in damage to your vehicle.
NOTE:
A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP:
General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information on
a particular feature.
FOOTNOTE
Supplementary and relevant information
pertaining to the topic.
1
21_DJD2_OM_EN_USC_t.book Page 11
12
NOTE:
The camper Center of Gravity falls within the specified zone.
When the truck is used to carry a slide-in camper, the total cargo load of the truck consists of the manufacturer’s camper weight figure, the weight of installed
additional camper equipment not included in the manufacturer’s camper weight figure, the weight of camper cargo, and the weight of passengers in the camper.
The total cargo load should not exceed the truck’s cargo weight rating and the camper’s CG should fall within the truck’s recommended CG zone when installed.
A — Forward Limit of Camper CG
B — Rearward Limit of Camper CG
21_DJD2_OM_EN_USC_t.book Page 12
13
Secure loose items to prevent weight shifts that could affect the balance of
your vehicle. When the truck camper is loaded, drive to a scale and weigh the
front and rear wheels separately, to determine axle loads. Individual axle loads
should not exceed either of the Gross Axle Weight Ratings (GAWR). The total of
the axle loads should not exceed the Gross Vehicle Weight Rating (GVWR). If
weight ratings are exceeded, move or remove items to get the total weight
below the ratings.
NOTE:
These ratings are also provided on the vehicle certification label located on the
driver’s side B-pillar. See
Ú page 211 for more information.
For any additional instructions, please contact your conversion/camper
manufacturer or an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
SYMBOL GLOSSARY
Some car components have colored labels with symbols indicating
precautions to be observed when using this component. It is important to
follow all warnings when operating your vehicle. See below for the definition of
each symbol
Ú page 112.
NOTE:
Warning and Indicator lights are different based upon equipment options and
current vehicle status. Some telltales are optional and may not appear.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
Red Warning Lights
Seat Belt Reminder Warning Light
Ú page 114
Air Bag Warning Light
Ú page 112
Brake Warning Light
Ú page 112
Hood Open Warning Light
Ú page 114
Vehicle Security Warning Light
Ú page 115
Engine Coolant Temperature Warning Light
Ú page 114
Battery Charge Warning Light
Ú page 113
Oil Pressure Warning Light
Ú page 114
1
21_DJD2_OM_EN_USC_t.book Page 13
14
Oil Temperature Warning Light
Ú page 114
Electronic Throttle Control (ETC) Warning Light
Ú page 113
Trailer Brake Disconnected Warning Light
Ú page 114
Transmission Temperature Warning Light
Ú page 114
Door Open Warning Light
Ú page 113
Yellow Warning Lights
Adaptive Cruise Control (ACC) Fault Warning Light
Ú page 115
Air Suspension Fault Warning Light
Ú page 115
Red Warning Lights
Engine Check/Malfunction Indicator Warning Light (MIL)
Ú page 116
Electronic Stability Control (ESC) Active Warning Light
Ú page 115
Electronic Stability Control (ESC) OFF Warning Light
Ú page 116
LaneSense Warning Light
Ú page 116
Service LaneSense Warning Light
Ú page 117
Low Washer Fluid Warning Light
Ú page 116
Low Fuel Warning Light
Ú page 116
Low Coolant Level Warning Light
Ú page 116
Yellow Warning Lights
21_DJD2_OM_EN_USC_t.book Page 14
15
Loose Fuel Filler Cap Warning Light
Ú page 116
Trailer Merge Assist Indicator Light
Ú page 118
Tire Pressure Monitoring System (TPMS) Warning Light
Ú page 117
Anti-Lock Brake System (ABS) Warning Light
Ú page 115
Rear Axle Locker Fault Indicator Light
Ú page 117
Service Forward Collision Warning (FCW) Light
Ú page 117
Service 4WD Warning Light
Ú page 117
Cruise Control Fault Warning Light
Ú page 117
Yellow Warning Lights
Sway Bar Fault Warning Light
Ú page 117
Yellow Indicator Lights
Forward Collision Warning (FCW) Off Indicator Light
Ú page 119
Air Suspension Payload Protection Indicator Light
Ú page 118
TOW/HAUL Indicator Light
Ú page 120
Cargo Light
Ú page 119
Cold Ambient Derate Mode Indicator Light
Ú page 119
Diesel Exhaust Brake Indicator Light
Ú page 119
Yellow Warning Lights
1
21_DJD2_OM_EN_USC_t.book Page 15
16
Sway Bar Indicator Light
Ú page 120
Snowplow Mode Indicator Light
Ú page 120
Air Suspension Alternate Trailer Height Indicator Light
Ú page 118
Air Suspension Bed Lowering Mode Indicator Light
Ú page 118
Air Suspension Ride Height Raising Indicator Light
Ú page 119
Air Suspension Ride Height Lowering Indicator Light
Ú page 119
Front And Rear Axle Lock Indicator Light
Ú page 119
Rear Axle Lock Indicator Light
Ú page 120
Yellow Indicator Lights
4WD Lock Indicator Light
Ú page 119
4WD Low Indicator Light
Ú page 119
4WD High Indicator Light
Ú page 119
NEUTRAL Indicator Light
Ú page 119
Low Diesel Exhaust Fluid (DEF) Indicator Light
Ú page 119
Wait To Start Light
Ú page 120
Water In Fuel Indicator Light
Ú page 120
Yellow Indicator Lights
21_DJD2_OM_EN_USC_t.book Page 16
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Green Indicator Lights
Adaptive Cruise Control (ACC) Set With Target Light
Ú page 120
Adaptive Cruise Control (ACC) Set With No Target Detected
Indicator Light
Ú page 120
Automatic Diesel Exhaust Brake Indicator Light
Ú page 120
ECO Mode Indicator Light
Ú page 120
Parking/Headlights On Indicator Light
Ú page 121
LaneSense Indicator Light
Ú page 120
Front Fog Indicator Light
Ú page 120
Turn Signal Indicator Lights
Ú page 121
Cruise Control Set Indicator Light
Ú page 120
White Indicator Lights
Adaptive Cruise Control (ACC) Ready Light
Ú page 121
Cruise Control Ready Indicator Light
Ú page 121
Hill Descent Control (HDC) Indicator Light
Ú page 121
LaneSense Indicator Light
Ú page 121
Blue Indicator Lights
High Beam Indicator Light
Ú page 121
Green Indicator Lights
1
21_DJD2_OM_EN_USC_t.book Page 17
18
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle is equipped with a key fob which
supports Passive Entry, Remote Keyless Entry
(RKE), Keyless Enter ‘n Go™ (if equipped), and
Remote Start (if equipped). The key fob allows you
to lock or unlock all doors, tailgate, and the
RamBox (if equipped). It can also activate the
Panic Alarm from distances up to approximately
66 ft (20 m). The key fob does not need to be
pointed at the vehicle to activate the system. The
key fob also contains an emergency key, which is
stored in the rear of the key fob.
NOTE:
The key fob’s wireless signal may be blocked if
the key fob is located next to a mobile phone,
laptop, or other electronic device. This may
result in poor performance.
If your vehicle is equipped with a Wireless
Charging Pad, the key fob may not be detected
if it is placed within 6 inches (15 cm) of the pad
Ú page 73.
With the ignition in the ON position and the
vehicle moving at 2 mph (4 km/h), all RKE
commands are disabled.
Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low or
fully depleted battery. A low key fob battery can be
verified by referring to the instrument cluster,
which will display directions to follow.
NOTE:
A low key fob battery condition may be indicated by
a message in the instrument cluster display, or by
the LED light on the key fob. If the LED key fob light
no longer illuminates from key fob button pushes,
then the key fob battery requires replacement
Ú page 437.
To Lock/Unlock The Doors And Tailgate
Push and release the unlock button on the key fob
once to unlock the driver’s door, or, twice within
five seconds to unlock all doors, the tailgate and
the RamBox (if equipped). To lock all the doors and
the tailgate, push the lock button once.
When the doors are unlocked, the turn signals will
flash and the illuminated entry system will be
activated. When the doors are locked, the turn
signals will flash and the horn will chirp.
All doors can be programmed to unlock on the first
push of the unlock button. The horn chirp when the
lock button is pushed can be programmed on/off
within Uconnect Settings
Ú page 231.
1 — LED Indicator Light
2 — Unlock
3 — Tailgate Release (If Equipped)
4 — Remote Lowering (If Equipped)
5 — Lock
6 — Remote Start
7 — PANIC
8 — Emergency Key
21_DJD2_OM_EN_USC_t.book Page 18
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RAM 3500 Owner's manual

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Cars
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Owner's manual
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