4
Contents
Solving Problems . . . . . . . . . . . . . . . 43
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .43
Network Problems . . . . . . . . . . . . . . . . . .44
Power Problems . . . . . . . . . . . . . . . . . . . .45
Memory Problems . . . . . . . . . . . . . . . . . .47
Lockups and Software Problems. . . . . . . 47
Using Support Tools . . . . . . . . . . . . . 50
Dell Support Center . . . . . . . . . . . . . . . . .50
My Dell Downloads . . . . . . . . . . . . . . . . . 51
Hardware Troubleshooter . . . . . . . . . . . .52
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 52
Restoring Your Operating
System . . . . . . . . . . . . . . . . . . . . . . . . 54
System Restore. . . . . . . . . . . . . . . . . . . . . 55
Dell DataSafe Local Backup. . . . . . . . . . .56
System Recovery Media . . . . . . . . . . . . . .59
Dell Factory Image Restore . . . . . . . . . . .60
Getting Help. . . . . . . . . . . . . . . . . . . . 62
Technical Support and Customer
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .63
DellConnect . . . . . . . . . . . . . . . . . . . . . . .63
Online Services. . . . . . . . . . . . . . . . . . . . .64
Automated Order-Status Service . . . . . .65
Product Information. . . . . . . . . . . . . . . . .65
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . .66
Before You Call. . . . . . . . . . . . . . . . . . . . .68
Contacting Dell. . . . . . . . . . . . . . . . . . . . .70
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . .72
Specifications . . . . . . . . . . . . . . . . . . 74
Appendix. . . . . . . . . . . . . . . . . . . . . . . .81
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . 81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 82